This job post is closed and the position is probably filled. Please do not apply. Work for Newton and want to re-open this job? Use the edit link in the email when you posted the job!
๐ค Closed by robot after apply link errored w/ code 404 2 years ago
Say hello to Newton โ Canada's first no-fee cryptocurrency platform. We see a future where financial systems are open to everyone and built to empower people to embrace financial freedom. We believe cryptocurrency plays a role in that future, so we're making it more accessible to Canadians.\n\nNewton team members are spread out across Canada within a fully-remote capacity.\n\nAs aย Customer Success Representative, you'll work remotely from your home with Newton's Customer Success team to deliver the best possible experience to our customers while using our service. Sometimes you won't have all the answers, so if you can be resourceful, you'll be an integral part of the team.\n\nAs a Customer Success Representative you will be responsible for:\n\n-Guiding our customers through the process of signing up for our services, performing identity verification and other screening checks, as required\n-Adhering to a daily schedule of help desk support through live chat\n-Engaging in human conversations with our customers to identify and resolve issues\n-Ensuring users have a quick response time by staying on top of assigned tickets, with same-day ticket review\n-Advocating for customers and the Newton app by communicating with stakeholders to provide customer feedback, bug reports, and other information that will help them to improve Newton in the future.\n\nRequirements for this role:\n\n-Availability to work during overnight weekday and weekend (ET)ย or scheduled shift work\n-Live and have legal authorization to work in Canada\n-Experience providing exceptional customer service in a contact centre, retail or service environment\n-Proven track record of being incredibly resourceful and finding solutions even when there is no clear path\n-Ability to adapt to new processes and work accurately in a fast-paced, rapidly changing environment\n-Proficiency with technology paired with excellent typing skills\n-Have strong reading, writing and communication skills\n-Willingness to learn all about cryptocurrency and trading, care deeply about people support, and enjoy having genuine human conversations\n-Possess high level of understanding, patience and empathy, and an ability to navigate more difficult interactions with professionalism\n-Are committed to continuous growth and learning. You understand that every challenge is an opportunity and you get excited about learning new things.\n-Ensure privacy and security practices are followed at all times for both customers and Newton\n\n\nAt Newton, we celebrate our inclusive work environment and welcome members of all backgrounds and perspectives to apply. We are committed to providing reasonable accommodations and will work with you to meet your needs. If you are a person with a disability and require assistance during the application process, please donโt hesitate to reach out! \n\n#Salary and compensation\n
No salary data published by company so we estimated salary based on similar jobs related to Customer Support, Non Tech and Legal jobs that are similar:\n\n
$50,000 — $90,000/year\n
\n\n#Benefits\n
๐ฐ 401(k)\n\n๐ Distributed team\n\nโฐ Async\n\n๐ค Vision insurance\n\n๐ฆท Dental insurance\n\n๐ Medical insurance\n\n๐ Unlimited vacation\n\n๐ Paid time off\n\n๐ 4 day workweek\n\n๐ฐ 401k matching\n\n๐ Company retreats\n\n๐ฌ Coworking budget\n\n๐ Learning budget\n\n๐ช Free gym membership\n\n๐ง Mental wellness budget\n\n๐ฅ Home office budget\n\n๐ฅง Pay in crypto\n\n๐ฅธ Pseudonymous\n\n๐ฐ Profit sharing\n\n๐ฐ Equity compensation\n\nโฌ๏ธ No whiteboard interview\n\n๐ No monitoring system\n\n๐ซ No politics at work\n\n๐ We hire old (and young)\n\n
\n\n#Location\nToronto, ON
# How do you apply?\n\nThis job post has been closed by the poster, which means they probably have enough applicants now. Please do not apply.