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Canada / USA
๐Ÿ’ฐ $50k - $70k



customer support


non tech

Skedda is hiring a Remote Customer Success

Weโ€™re on the lookout for a friendly, enthusiastic tech-minded individual that enjoys interacting with customers. \n\nWeโ€™re an Australian-based SaaS company with team members distributed across the globe. In recent times, weโ€™ve seen a big increase in interest for our space scheduling platform. So much so that itโ€™s becoming quite tricky to help out our stream of worldwide fans! \n\nAs weโ€™re a relatively small team (currently 20), youโ€™re primed to make a big impact! \n\nYour day-to-day will involve: \n\n- Answering email/chat questions from prospective and existing customers \n- Helping customers find solution to their unique scheduling scenarios\n- Providing customers with product demos via video link \n- Collecting and reporting feedback to assist with product development decisions\n\nFor this role, we need you to: \n\n- Demonstrate outstanding written and verbal communication in English\n- Have a friendly, engaging and professional manner \n- Be generally interested in technology/SaaS products\n- Have some experience in customer/client interaction\n- Enjoy working in a remote team\n- Be situated in Canada, United States or other countries in the timezone\n\nAbout Us:\n\nSkedda is a cloud-based space scheduling solution. The product uses smart automation to assist with the management of bookable โ€˜spaceโ€™. Skedda has widespread application but is mostly used to enable self-service bookings for desks, meeting rooms, studios and sport facilities. \n\nWe are 100% bootstrapped, profitable and growing fast! We, the founders, continue to build and run the product day-to-date. We have built a team of friendly, enthusiastic high-performers and would love you to join our growing remote team! \n\n#Salary and compensation\n$50,000 — $70,000/year\n\n\n#Location\nCanada / USA

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