This job post is closed and the position is probably filled. Please do not apply. Work for Lambda and want to re-open this job? Use the edit link in the email when you posted the job!
## About the Role\n\nWeโre looking for a technical support engineer who is excited about providing customers with world class technical support for their GPU cloud infrastructure.\n\nThis role is a great way to build a deep understanding of high performance GPU cloud computing, which is a great stepping stone into future opportunities. With a front row seat to the Machine Learning (ML) space, you won't be supporting run of the mill tech. You'll be exposed to: cutting edge ML frameworks and models, exciting new projects being built by users large and small, and a fast growing field of ML researchers and engineers. \n\n## What Youโll Do\n* Be first point of contact for all incoming cloud technical support questions (phone, email, chat, and forum)\n* Troubleshoot both linux and machine learning issues for customers both large and small\n* Document solutions to common problems\n* Help us improve our support processes so we can better provide helpful and timely support\n\n## Experience thatโs great to have\n* Linux administration experience, either hobbyist or professional\n* Shell and Python scripting proficiency\n* Experience with at least one machine learning framework (i.e. TensorFlow or PyTorch)\n* Excellent written and oral communication skills\n\n## Nice to Have\n* Experience implementing automations in either Zendesk or Intercom\n* Prior cloud technical support experience\n\n## About Lambda\n* We offer generous cash & equity compensation.\n* Investors include Gradient Ventures, Googleโs AI-focused venture fund.\n* We are experiencing extremely high demand for our systems, with quarter over quarter, year over year profitability.\n* Our research papers have been accepted into top machine learning and graphics conferences, including NeurIPS,ICCV, SIGGRAPH, and TOG.\n* We have a wildly talented team of 30, and growing fast.\n* Our remote workforce, based on role, is across the U.S., with headquarters in San Francisco.\n* Health, dental, and vision coverage for you and your dependents.\n* Commuter/Work from home stipends.\n* 401k Plan.\n* 3 weeks Annual Paid Time Off.\n\n## Equal Opportunity Employer\nLambda Labs is an Equal Opportunity employer. Applicants are considered without regard to race, color, religion, creed, national origin, age, sex, gender, marital status, sexual orientation and identity, genetic information, veteran status, citizenship, or any other factors prohibited by local, state, or federal law. \n\nPlease mention the words **UNCLE POINT HOVER** when applying to show you read the job post completely (#RMTguMjE2LjMyLjExNg==). This is a feature to avoid spam applicants. Companies can search these words to find applicants that read this and see they're human.\n\n \n\n#Salary and compensation\n
$110,000 — $120,000/year\n
\n\n#Benefits\n
๐ฐ Equity compensation\n\n
\n\n#Location\nUnited States & Canada
# How do you apply?\n\nThis job post has been closed by the poster, which means they probably have enough applicants now. Please do not apply.