Remote Customer Support Specialist at Trifecta Retail Ventures Open Startup
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**COMPANY DESCRIPTION:**\n \nOur mission at Trifecta Retail Ventures is to offer the most exciting way to discover and get brand named merchandise while offering brands a powerful way to build brand awareness & increase sales without jeopardizing their pricing power.\n \nOur fun & exciting shopping platforms are used by millions of US shoppers. Our unique business model has allowed us to form strong partnerships with the world’s leading brands and retailers like Walmart, who are today using our platforms to move their inventory.\n \n## You will be working for DealDash! Our largest company within the Trifecta Retail Family πŸ”₯\n \nDealDash is the world’s largest provider of pay-to-participate auctions. Founded in 2009, DealDash continues to grow with more than 10 million registered shoppers and 92% of revenue coming from repeat buyers. A fair and honest alternative to bidding fee auctions, it’s the longest running and most trusted provider in its category. In short, Each bid raises the price by $0.01. The auction clock restarts from 10 seconds every time someone bids. If no new bids are placed before the clock runs out, the last bidder wins!\n \nDealDash differs from first generation penny-auction websites in that losing bidders are given an option to purchase the item they had unsuccessfully bid on at a stated β€œBuy it Now” price and receive a refund on the credits used in the auctions.\n \nOur Customer Support Specialists are spread across the globe to provide top-notch 24/7 service to our amazing customers! Our highly-skilled team have the freedom to serve our customers the best way they know how (who wants to read from a script?). \n \nThe team is made up of highly-motivated, analytical and entrepreneurial professionals who work collaboratively to provide top-notch recreational shopping experiences for our customers. We challenge each other in an open and candid environment, no matter what our job title is, so that we may all grow and improve together.\n \n \n**Some fun facts about TRV:**\nOur team is spread out over 10 countries\n13 nationalities\nEvery employee talks to Customers every week, no matter what your function! We love our Customers!\n92% of our revenue comes from repeat buyers! (And we are growing!)\n\n**We believe in:**\nPutting the Customer first in everything we do\nSmall teams with lots of autonomy\nMaking data driven decisions\nBeing candid, fair & honest\nMaintaining a flat meritocratic org structure\nManaging through social trust, not control\nAllowing people to work from wherever and whenever (with a few exceptions) - results matter, not hours\n\n**Benefits**\n\nJust like the Customer, We believe in putting the Employee first too! From the start of you TRV journey you'll have access to:\n\nHome office: We will provide any upgrades you need to your home office setup\nA Kindle with unlimited budget: Any Business Book is yours to read!\nTeam offsites: We get together as a full team every year, the last two were in Helsinki and Nice. We will continue this tradition when travel restrictions are a thing of the past.\nPizza Fridays: At least every Friday the 13th (But usually more frequently!) we have Pizza Parties for both our Team at the Office and Remote! Delivered right to your door.\nGifts: We believe in celebrating... it's part of our Work Hard / Play Hard Culture!\n\n**JOB DESCRIPTION:**\n \nAre you looking for an entry level position in a high growth tech company? Are you passionate about people? Then we are looking for you!\n \nWe are a small team with a big business! Our customers come first, and our Customer Support team is at the forefront!\n \nAs a member of this team, you would be responsible for answering customer inquiries through email, chat and phone.\n \nSuccessful applicants will begin with a two-week remote training period, following which the opportunity to work remotely is available. This is a 5 day per week position with shifts that may be from Mon-Sun and include evening work.\n \nWe are looking for highly motivated people, who are capable of independent work and can meet set expectations within deadlines.\n \n \n**Your responsibilities include:**\n* Answering customer inquiries via email, phone and live chat\n* Optimizing the team's tools and work procedures\n\n**Modern computer skills**\n* Must be comfortable using and multitasking through: G-Suite, presentation software, communication tools (Slack and Zoom). Ability to learn new software is an asset.\n* Nice to have: experience with Zendesk, using text expander software, MMO gaming mouse (for productivity)\n\n \n**The starting Salary for this role is €2200 Euro's converted into Canadian Dollars according to monthly reviewed conversion rate.**\n \nIf you feel our values match yours, then come and join the team.\nWe're looking to fill this role immediately, so please apply ASAP!\n\n\n#Location\nπŸ‡¨πŸ‡¦ CA-only


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