Remote Technical Support Coordinator at OutSystems Open Startup
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OutSystems

 

Technical Support Coordinator

closed
Lisbon

Technical Support Coordinator  


OutSystems

Lisbon

customer support

 

customer support

 
This job post is closed and the position is probably filled. Please do not apply.
\nDuration: Possible internalisation after 12 months\nAvailability: Full-time (8h/day)\nRate: Negotiable \nStart date: as soon as possible\nLocation: Remote (GMT+0)\nEnglish Level: Fluent\n\n \n* Quickly assess customer issues routed to R&D to ensure the incident management and problem management process is followed\n\n\n* Identify ownership issues within R&D and work with Engineering managers to ensure every Incident and problem has right ownership\n\n\n* Ensure owners update the resolution and status on the incidents and problems within SLA\n\n\n* Be the escalation point to ensure any incidents or problems not addressed within SLA is escalated to next level\n\n\n* Provide daily updates on top incidents and problems to management\n\n\n* Be the primary POC in R&D for support issues and participate in meetings with Customer Support organization in management of Incidents and Problems\n\n\n* Provide input to refine and improve the incident response process and problem management process \n\n \n\n#Salary\n - \n\n\n#Location\nLisbon


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# How do you apply?\n\n This job post is older than 30 days and the position is probably filled. Try applying to jobs posted recently instead.
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