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Zenkraft is hiring! \n\nWeโre looking for an applicant who can provide first level technical support to our customers. Zenkraft is the preferred integrator for FedEx, UPS, USPS, and 70+ other global shipping carriers. Zenkraftโs customer portfolio includes small start-ups to some of the largest global companies, including Tesla, Lenovo, and Fitbit. This is a great position for someone who is looking to work with a fast-growing SaaS company yet work from the comfort of their own home. You will work closely with our Sales and Technical teams.\n\n\nDaily tasks will include:\n\nยท Be first point of contact for customer service enquiries\n\nยท Support onboarding of new customers, gathering implementation criteria\n\nยท Investigate customer issues; identify the problem, resolve or escalate\n\nยท Install and configure our application\n\nยท Build workflow, process builders, reports and dashboards per the customer requests\n\nยท Configure the Zenkraft-Salesforce shipping solution\n\nยท Assign user licenses and manage user permissions\n\nยท Provide timely responses to ongoing customer cases\n\n\nYou will have these skills:\n\nยท Willingness to learn, and a fast, effective learner\n\nยท Resourceful when handling customer queries\n\nยท Great at solving problems\n\nยท Personable with attention to providing great customer service\n\nยท Excellent communication skills\n\nยท Familiarity with G Suite\n\n\nYou may have these skills:\n\nยท Salesforce experience - our solution works on all of the Salesforce Clouds (certifications are a plus)\n\nยท Experience with other AppExchange solutions\n\nยท Ability to create Salesforce formulas, workflows and process builders\n\n\nA small competency task using our app will form part of the interview process. \n\n \n\nPlease mention the words **PAVE KNOW DICE** when applying to show you read the job post completely (#RMy4xMzguMTEzLjE4OA==). This is a feature to avoid spam applicants. Companies can search these words to find applicants that read this and see they're human.\n\n \n\n#Salary and compensation\n
$65,000 — $85,000/year\n
\n\n#Location\nUnited States EST
# How do you apply?\n\nThis job post has been closed by the poster, which means they probably have enough applicants now. Please do not apply.