This job post is closed and the position is probably filled. Please do not apply. Work for StrongDM and want to re-open this job? Use the edit link in the email when you posted the job!
๐ค Closed by robot after apply link errored w/ code 404 2 years ago
\nYou are a consultative troubleshooter who can successfully empathize with their customer and assist them in maintaining and expanding their strongDM environment. The Customer Support Engineer will be responsible for supporting customers in setting up, maintaining and improving their strongDM deployment.\n\nWhat You'll Do:\n\n\n\n\n* Provide expert guidance on DevOps concepts, including infrastructure architecture across cloud and on-premise environments, IT operations, security, and development technologies and processes\n\n* Learn and deploy new technologies as part of prototyping and reproducing reported issues\n\n* Track and address customer issues through entire support lifecycle, from logging to reproduction to resolution\n\n* Communicate regularly with customers via written updates and live screen share sessions\n\n* Author and update customer documentation, internal onboarding documents, and customer-centric blog posts\n\n\n\n\n\n\nRequirements:\n\n\n\n\n* Familiarity with databases (modern and legacy) , servers (Linux & Windows), networking, Docker, Kubernetes\n\n* Deep experience with one or more of the following cloud providers: Azure, GCP, AWS\n\n* 5+ years in Security or Infrastructure\n\n* Professional experience interacting with clients and customers\n\n* Confident voice in technical writing and communication\n\n\n\n\n\n\nBenefits:\n\n\n\n\n* Fully remote by design! Will remain remote post-COVID\n\n* Medical, dental, and vision insurance\n\n* 401k, HSA, FSA, short / long-term disability\n\n* 3 months parental leave\n\n* 3 weeks PTO + standard holidays\n\n* Equity in a fast-growing startup\n\n\n\n\n \n\n#Salary and compensation\n
No salary data published by company so we estimated salary based on similar jobs related to Engineer, Customer Support, DevOps and Cloud jobs that are similar:\n\n
$70,000 — $120,000/year\n
\n\n#Benefits\n
๐ฐ 401(k)\n\n๐ Distributed team\n\nโฐ Async\n\n๐ค Vision insurance\n\n๐ฆท Dental insurance\n\n๐ Medical insurance\n\n๐ Unlimited vacation\n\n๐ Paid time off\n\n๐ 4 day workweek\n\n๐ฐ 401k matching\n\n๐ Company retreats\n\n๐ฌ Coworking budget\n\n๐ Learning budget\n\n๐ช Free gym membership\n\n๐ง Mental wellness budget\n\n๐ฅ Home office budget\n\n๐ฅง Pay in crypto\n\n๐ฅธ Pseudonymous\n\n๐ฐ Profit sharing\n\n๐ฐ Equity compensation\n\nโฌ๏ธ No whiteboard interview\n\n๐ No monitoring system\n\n๐ซ No politics at work\n\n๐ We hire old (and young)\n\n
# How do you apply?\n\nThis job post has been closed by the poster, which means they probably have enough applicants now. Please do not apply.