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ORCID

 This job is getting a pretty high amount of applications right now (16% of viewers clicked Apply)

verified closed
🌏 Worldwide

technical support

 

customer service

 

engagement

 

relationship management

This job post is closed and the position is probably filled. Please do not apply.
ORCID is seeking an experienced and enthusiastic professional for the position of **Member Support Technical Specialist**. If you like the flexibility of a remote organization and the public-service orientation of a non-profit, join us on our mission to connect research and researchers!\n\n\n**Who We Are**\n\nORCID is a mission-driven, member-supported, community-governed non-profit organization. Our vision is a world where all who participate in research, scholarship, and innovation are uniquely identified and connected to their contributions across disciplines, borders, and time. Every one of ORCID’s employees is committed to that vision as well.\n\nWe believe in and operate by our three main values [read our Dignity at Work statement]. ORCID strives to be:\n\n**Inclusive**: We make decisions collaboratively, involving our staff, Board, those who support our mission, and the researchers and community that are the purpose of our work. We take a global view.\n\n**Trusted**: Privacy and researcher control underscores everything we do.\n\n**Open**: Our work is open, transparent, and non-proprietary.\n\n\n\n**The Role**\n\nORCID is seeking a Member Support Technical Specialist (MSTS). The Member Support Technical Specialist will be responsible for supporting technical aspects of implementation and integration for ORCID members and service providers. If you like to foster teamwork and genuine collaboration, are self-motivated, organized, dedicated, and enjoy the mission-driven environment of a fast-paced maturing non-profit organization, this could be the job for you. \n\nThe position reports to the Engagement Director and will be part of the Engagement team. The successful candidate will need to take a proactive role in learning the technical aspects of ORCID’s registry so that they can respond to support requests, troubleshoot technical issues, and provide technical training related to ORCID products and services. The MSTS should also have a track record of providing exceptional technical support, as well as proven experience supporting a member base.\n\n**Responsibilities**\n\nProviding first-in-class technical support to ORCID members and service providers\nIncreasing the percentage of members who are fully integrated into ORCID systems\nServing as a subject-matter expert regarding ORCID APIs, UIs, integrations, and all workflow capabilities and services\nProviding ORCID technical training to Consortia leads\nLiaising with the ORCID technical team for effective handling of complex technical challenges\nCoordinating issues with our partner organizations where needed \nMaintaining regular communication with the Public API User Support Group in order to foster synergy and information sharing\nBeing proactive in identifying how we can improve our support capabilities, technical processes, and ways to increase operational efficiencies\n\n**Requirements and Qualifications **\n\nMinimum of 3-5 years relevant professional experience \nEnglish required; strong preference for French or Spanish as an additional language\nCandidates should be based in MDT, CDT, or EDT timezones\nPossess a combination of customer support and technical skills, including ability to communicate technical concepts to both technical and non-technical audiences in a virtual environment\nBasic knowledge of software development practices and basic web technology; coding, and database experience. Breadth is preferred over depth.\nExperience working with web APIs and troubleshooting issues related to APIs\nComfortable working in a team and facilitating cross-team collaboration\nWillingness to commit to occasional international travel (\n\n#Location\n🌏 Worldwide


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# How do you apply?\n\n This job post is older than 30 days and the position is probably filled. Try applying to jobs posted recently instead.
This job post is closed and the position is probably filled. Please do not apply.
The Salesforce team at Georgia Tech is hiring a **Lead Salesforce Architect**! Georgia Tech is growing their Salesforce team to support recruitment operations, student success initiatives (Advisor Link), and create great student experiences. The Lead Architect role will be responsible for planning several key existing and new integrations, controlling the data model, and ensuring proper solution design. We are looking for a team member that is passionate about creating great student experiences and developing new, innovative solutions to solve problems throughout a student's lifecycle. Salesforce experience is a preferred skill and not a requirement, but the candidate must have a very strong architect background with transferrable skills. This position is **fully remote**.\n\nWorking for Georgia Tech has many great benefits including great health/vision/dental insurance, fringe benefits, retirement options, flexible work schedules, healthy work/life balance, great vacation/sick benefits (15 vacation days per yr accrual for new employees to a max of 45 days carry-over), and even tuition assistance programs for furthering your education (tuition for most degrees is fully covered). In addition, GT has 4.4 stars on Glassdoor.com and is a great place to work if you want to be in a positive environment where you can see your work impact student success and outcomes rather than just chasing quarterly projections. \n\n# More Information\nThe Salesforce Architect is responsible for the technical architecture of Salesforce Applications and a trusted advisor and platform expert across Georgia Tech. If you're passionate about innovation, come help revolutionize how the Institute interacts with students across their lifecycle.\n\nAs responsible for the technical architecture, the Salesforce Architect supports the existing Salesforce landscape and designs and oversees the implementation of enterprise applications focused on the Salesforce platform. It also is responsible for mentoring the developer team and defining and enforcing all technical standards. As a trusted advisor, the Salesforce Architect demonstrates the capabilities of the platform and instructs an audience of IT and business stakeholders how to maximize its correct usage.\n\nIn this capacity, the candidate is an expert in implementing large scale enterprise applications, utilizing web-based technologies and applying enterprise system integration and security architectures (including hands-on implementing where required). Ideally, the candidate has a Salesforce.com experience and certification is advantageous. The candidate must also be able to lead technical requirements gathering sessions and articulate complex technical solutions to multiple audiences as well as write product requirements and technical architecture documents.\n\n## Required Qualifications\n### Educational Requirements\n* Bachelor's Degree in Computer Science, Information Technology or related Field or equivalent combination of education and experience\n\n### Required Experience\n* Six to eight years of job related experience\n\n## Preferred Qualifications\n* 8+ years of experience implementing and integrating enterprise systems, preferably CRM or ERP with increasing complexity and responsibility.\n* Minimum 7+ years of development experience on the Salesforce platform including as a Technical leader in at least 2 Enterprise Salesforce implementations with over 300 users and multiple integration flows and data migrations\n* Strong expertise with the Salesforce platform including in two of the following modules: Sales Cloud, Service Cloud, Community Cloud, App Cloud\n* In-depth understanding of the capabilities and constraints of the Salesforce platform including scalability and large data volumes considerations. Understanding of best practices and design trade-offs, with the ability to communicate design choices\n\n### Preferred Educational Qualifications\n* Bachelor's or Master's Degree in Computer Science, Software Engineering, Computer Engineering, MIS or equivalent\n\n### Preferred Certifications:\n* At least 3 Salesforce certifications including 1 Designer level one\n* Salesforce Platform Developer I and II highly encouraged\n* Salesforce System and Application architect highly encouraged\n\n### Preferred Skills:\n* Strong understanding of SDLC methodologies (Agile, SCRUM, other)\n* Strong technical foundation:\n * Advanced structured programming and patterns (APEX, Force.com, .Net, Java)\n * Relational database concepts and structures and data modeling techniques\n * Structured system analysis and design methods\n * Integration patterns and protocols\n * Web and cloud architecture paradigms\n * Authentication and identity management\n * Mobile solutions and considerations\n* Proven ability to design and optimize business processes and to integrate business processes across disparate systems.\n* Participation in each phase of full Salesforce.com lifecycle implementations. Experienced in defining systems strategy and requirements, designing and prototyping, planning, testing, and supporting training efforts\n* Experience in Environment and Release strategies with the Salesforce platform and its DevOps tooling and metadata structure\n* Experience in the Higher Education industry and with Salesforce Education Cloud products.\n* Knowledge of common Salesforce AppExchange products and experience with vendor analysis\n* Experience working across technical and business stakeholders and leading design sessions.\n* Extensive experience with large volume data extraction, transformation, and load tools and data migration.\n* Expertise in Single Sign-On, Master Data Management, Business Intelligence Technologies, Social Enterprise Technologies, Data Warehousing.\n* Detail-oriented and motivated individual with the ability to rapidly learn and take advantage of new concepts, business models, and technologies.\n* Confident leader and communicator\n* Intensity, curiosity, drive and the desire to succeed\n* Resourceful and creative problem-solving skills\n* Excellent analytical skills and the ability to develop processes and methodologies\n* Team player with strong communication, presentation, and interpersonal skills\n \n\n#Salary and compensation\n$82,000 — $111,500/year\n\n\n#Location\nπŸ‡ΊπŸ‡Έ US-only


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# How do you apply?\n\n This job post is older than 30 days and the position is probably filled. Try applying to jobs posted recently instead.

ORCID


verified closed
European Economic Area (Eea) or North, Central, or South America

technical support

 

member services

 

apis

 
This job post is closed and the position is probably filled. Please do not apply.
ORCID is seeking an experienced and enthusiastic professional for the position of **Member Support Technical Specialist**. This role will support our members to help us scale our maturing operations. \n\nORCID (https://orcid.org) is an international non-profit organization working to create a world in which all who participate in research and innovation are uniquely identified and connected to their contributions and affiliations across disciplines, borders, and time. To achieve our vision of a trustworthy identifier-enabled research information infrastructure, we provide individuals a unique persistent identifier while building and sustaining a community of users and adopters. We are committed to openness, diversity, and our core principles of privacy and researcher control. \n\n**To Apply**: Please submit your application through the Apply url, including a resume and cover letter. In your cover letter, please tell us the name of your favorite airport and why.\n\n**Job Summary**\n\nThe Member Support Technical Specialist will be responsible for supporting technical aspects of implementation and integration for ORCID members and service providers. The Member Support Technical Specialist will need to take a proactive role in learning the technical aspects of ORCID’s registry so that they can respond to support requests, troubleshoot technical issues, and provide technical training related to ORCID products and services. \n\nThe position will be part of the Engagement team and reports to the Regional Engagement Manager. The successful candidate will have a track record of providing exceptional technical support, as well as proven experience supporting a member base.\n\n**Responsibilities**\n\n* Providing first-in-class technical support to ORCID members and service providers\n* Increasing the percentage of members who are fully integrated into ORCID systems\n* Serving as a subject-matter expert regarding ORCID APIs, UIs, integrations, and all workflow capabilities and services\n* Providing ORCID technical training to Consortia leads\n* Liaising with the ORCID technical team for effective handling of complex technical challenges\n* Coordinating issues with our partner organizations where needed \n* Maintaining regular communication with the Public API User Support Group in order to foster synergy and information sharing\n* Being proactive in identifying how we can improve our support capabilities, technical processes, and ways to increase operational efficiencies\n\n\n**Requirements and Qualifications**\n\n* Minimum of 3-5 years relevant professional experience \n* English required; strong preference for one of the following additional languages: Spanish, Portuguese, French, or Russian\n* Candidates should be based in the European Economic Area (EEA) or in North, Central, or South America\n* Possess a combination of customer support and technical skills, including ability to communicate technical concepts to both technical and non-technical audiences in a virtual environment\n* Basic knowledge of software development practices and basic web technology; coding, and database experience. Breadth is preferred over depth.\n* Experience working with web APIs and troubleshooting issues related to APIs\n* Comfortable working in a team and facilitating cross-team collaboration\n* Willingness to commit to occasional international travel (\n\n#Location\nEuropean Economic Area (Eea) or North, Central, or South America


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# How do you apply?\n\n This job post has been closed by the poster, which means they probably have enough applicants now. Please do not apply.
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