Remote Higher Education Jobs in July 2020 Open Startup
Remote HealthPost a job

find a remote job
work from anywhere

Browse Remote in July 2020 at Wisr while working as a Customer Success Associate. Last post

Test A
Test B
Test C

Browse Remote in July 2020 at Wisr while working as a Customer Success Associate. Last post

Remote HealthPost a job

Get a  email of all new remote Higher Education jobs




👉 Hiring for a remote Higher Education position?

Post a job
on the 🏆 #1 remote jobs board


The first health insurance for remote startups
A fully equipped health insurance that works for all your global employees

👁 6,131 viewed | ✍️ 17 applied (0%)
Role: Customer Success Associate\nCompany: Wisr\nLocation: Cleveland, OH or Remote\nMinimum Experience Level: 2 years\nSalary: $40,000\n\nWho We Are\nWisr was founded in 2016 to bridge the growing rift between college education and successful job placement. Since then, Wisr has grown to support the full student lifecycle at 50 higher education institutions across the US. Leveraging over thirty years of collective experience in higher education technology, the Wisr team built a tool that connects all of an institution's stakeholders to put each student at the center of a web of mentors, academic advisors, and personalized support.\nWe are seeking an experienced Customer Success Associate with a proven track record in developing deep customer relationships, driving product adoption, and identifying areas for upsell and expansion. \n\n\nPerks and Benefits \n• Competitive salary\n• Fully remote with home office, internet, and co-working stipends\n• 100% employee health insurance coverage; 25% dependent coverage\n• 12 weeks paid primary caregiver leave, 4 weeks paid secondary caregiver leave\n• Stock options\n• Flexible spending account (FSA)\n\n\n# Responsibilities\n What You’ll Do\n• Work with closely with customers from the moment they join the Wisr community and throughout their journey, from onboarding through renewal\n• Manage the technical and project portions of onboarding new customers\n• Support customers and end users, in partnership with CSMs and our VP of Customer Success, to ensure they are fully adopting and integrating Wisr products into their institutions\n• Provide guidance clear guidance in managing and monitoring customers to ensure their needs and any issues are resolved quickly\n• Create customer enablement materials such as articles, tutorial videos, webinars, and more\n• Act as a channel for customer feedback as they present their goals and needs to improve Wisr\n• Perform onsite or webinar-based training for customers, as needed\n• Work cross-functionally throughout the organization, communicating customers needs with engineering and product, ensuring support requests are resolved in a timely manner, and assisting Sales in setting up prospective customers for success\n• Be a strong advocate for your customers in higher education \n\n# Requirements\n\nWhat You’ll Bring to the Role:\n• 2+ years relevant work experience in customer-facing roles for SaaS or higher education administration\n• Strong and polished communication skills, including written and the ability to present trainings\n• Self-motivation, proactive team player with remote experience preferred\n• Technical apptitude with SaaS and office suite products\n• Ability to manage multiple tasks and projects\n• Bachelor’s Degree or higher \n\n#Salary\n$40,000\n\n\n#Location\n- 🇺🇸 US-only

See more jobs at Wisr

# How do you apply?\n\n This job post is older than 30 days and the position is probably filled. Try applying to jobs posted recently instead.
Apply for this Job

👉 Please reference you found the job on Remote OK, this helps us get more companies to post here!

When applying for jobs, you should NEVER have to pay to apply. That is a scam! Posts that link to pages with "how to work online" are also scams. Don't use them or pay for them. Also always verify you're actually talking to the company in the job post and not an imposter. Scams in remote work are rampant, be careful! When clicking on the button to apply above, you will leave Remote OK and go to the job application page for that company outside this site. Remote OK accepts no liability or responsibility as a consequence of any reliance upon information on there (external sites) or here.

FeedbackIf you find a bug, or have feedback, write it here. Please no job applications in here, click Apply instead! Thanks for the message! We will get back to you soon.
Send feedback