Remote Executive + English Jobs in Aug 2019 📈 Open Startup
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3 Remote Executive English Jobs at companies like Komoot, Komoot and Wave last posted 29 days ago

3 Remote Executive English Jobs at companies like Komoot, Komoot and Wave last posted 29 days ago

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**Millions of people experience real-life adventures with our apps. We help people all over the world discover the best hiking and biking routes, empowering our users to explore more of the great outdoors. And we’re good at it: Google and Apple have listed us as one of their Apps of the Year numerous times — and with more than 8 million users and 50,000 five-star reviews, komoot is on its way to becoming one of the world’s most popular cycling and hiking apps. Behind the app screen is a passionate remote team working from 12 countries — that’s over 50 people with a shared mission to help our users experience real-life adventures, on foot or by bike. ** \n\n**About the role**\n\nNothing matters to us more than our customers and we’re committed to providing them with an exceptional experience whenever they’re interacting with komoot. Which is where you come in.\n\nJoin our remote team and take over responsibility for building a customer support super-squad. Improve and implement processes that ensure komoot users always feel heard and appreciated, and lead our team of customer support managers to help take komoot to the next level.\nThis is a remote role and can be done from any location within UTC-1 to UTC+3 timezone.\n\n**Why you will love it**\n* You’ll work with/on a product that encourages people to enjoy the great outdoors and live the best possible life they can every day. \n* You will take ownership of your role from the very beginning and play a key role in our customer support process and customer support team development.\n* You’ll work in a fast-paced environment with colleagues who are experts in their field, love what they do, and enjoy spending their free time outside cycling, hiking and exploring more of the great outdoors. \n* We let you work from wherever you want, be it a beach, the mountains, your house or anywhere else that lies in any time zone located between UTC-1 and UTC+3.\n* You’ll travel together with our team to amazing outdoor places several times a year to exchange ideas, learnings and go for hikes and rides.\n\n\n\n# Responsibilities\n **What you will do**\n* Develop a world-class customer service experience for our users.\n* Enhance overall customer support efficiency and performance by improving the squad’s processes. You’ll identify bottlenecks in the current process and spot opportunities for technical and functional improvements and automation, and then you will turn them into effective solutions.\n* Lead a remote team of 3 customer support managers (soon to be more as the team is growing!). Oversee day to day operations, coordinate team efforts to ensure knowledge sharing and effective communication, and help to create an inspiring team environment. \n* Monitor and analyze performance. Develop customer service procedures and standards, set clear team goals and deploy strategies to achieve them.\n* Improve customer service experience for our users, create engaged customers and facilitate organic growth.\n* Work with developers and QA to find and solve critical bugs in the wild.\n \n\n# Requirements\n**You will be successful in this position if you**\n* Are highly self-driven, responsible and keen to improve. You love learning and finding solutions.\n* Have proven experience working in high quality and efficient customer service (5+ years).\n* Have proven experience with leading teams (previous experience with managing and hiring for remote teams preferred).\n* Possess great leadership, decision making, and people skills. You are a charismatic and hands-on leader who motivates and guides the team to achieve great results.\n* Have in-depth knowledge of performance metrics, SLAs and improving support processes.\n* Are organized, data-driven and technically savvy — you are the go-to person when your friends have a “computer issue”. \n* Have experience in using and optimizing Zendesk.\n* You speak excellent English, excellent German language skills are a big plus.\n \n\n#Location\n- Any location within UTC-1 to UTC+3 timezone

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# How do you apply? **Sounds like you?**\nThen hit the apply button and send us the following:\n* Your CV\n* A write-up explaining who you are and why you are interested in working at komoot\n* Feel free to send us something that shows us a little more about what you’re interested in, be it your Twitter/Instagram account, or your OpenStreetMap profile if you have one\n
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This year

Millions of people experience real-life adventures with our apps. We help people all over the world discover the best hiking and cycling routes, empowering our users to explore more of the great outdoors. And we’re good at it: Google and Apple have listed us as one of their Apps of the Year numerous times. We now see significant growth in new markets and are looking for a Digital Brand Manager to help us better tell our story to all who need to hear it. Join us on our journey and help us to truly establish ourselves as a global cycling and outdoor brand. \n\n\n**Why you will love it:**\n* You will drive the komoot brand strategy and inspire cyclists, hikers and outdoor enthusiasts all over the world.\n* You will play a key role in our marketing team, enjoying full responsibility and total ownership of your tasks from day one.\n* You’ll enjoy the freedom to organize yourself the way you want and work with whichever tools you love.\n* You’ll work in a fast-paced startup with strongly motivated and talented co-workers.\n* We let you work from wherever you want, be it a beach, the mountains, your house or anywhere else that lies in any time zone between UTC-1 and UTC+3.\n* You’ll travel together with our team to amazing outdoor places several times a year to exchange ideas, learnings and go for hikes and rides. Our last team gathering was in Marrakech.\n\n\n\n\n# Responsibilities\n **What will you do:**\n* Strategically develop and shape a strong global cycling and outdoor brand to drive our growth in 10+ countries.\n* Translate our vision and brand into inspiring stories that’ll be shared with millions of cyclists and outdoor enthusiasts.\n* Plan, build and execute campaigns across all our communication channels, from our social media and blog to our newsletter that’s read by millions.\n* Team up with copywriters, designers, photographers and videographers to shape our storytelling, refine our visual language, and to produce stunning images and videos.\n \n\n# Requirements\n**What will make you successful in the role:**\n* You have 5+ years of experience in digital brand management as well as in planning and executing impactful campaigns.\n* You possess proven knowledge and interest in the cycling and outdoor market and their respective customer segments.\n* You have a deep understanding of branding, with demonstrable hands-on experience in brand storytelling and crafting channel and target group specific messages. \n* You possess strong communication skills: You are confident and articulate, an empathic listener and persuasive storyteller. You convey impactful messages with ease.\n* You have a keen eye for visual language, good copy and videos that inspire people.\n* You speak English at a native level, are highly self-driven and possess a hand-on attitude to getting things done. \n\n\n\n**Sounds like you?**\nThen send us the following:\n\n* A resume highlighting your relevant experience.\n* A little note on why are you interested in working at komoot.\n* Relevant examples of your work (e.g. brand videos, social media or email campaigns).\n* Something that shows us a little more about what you’re interested in, be it your Vimeo, Instagram account or your blog.\n* As we love it when people go the extra mile, you’ll get bonus points for doing something creative with komoot.\n\n \n\n#Location\n- Any location within UTC-01:00 to UTC+03:00

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Wave


Customer Support Team Manager - Bilingual (french/english)

verified

Customer Support Team Manager - Bilingual (french/english)


Wave

verified

customer support

french

english

english teacher

customer support

french

english

english teacher

1yr

Stats (beta): 👁 1,995 views,✍️ 0 applied (0%)
**Our mission:**\nIn 2017, one billion immigrants worldwide sent over $600 billion home to family and friends, dwarfing foreign governmental aid. In the age of cheap, quick transfers through services like Paypal and Venmo, these people are trekking to stores to pay fees averaging over 7% for transfers that typically take 24 hours or more.\nWave's mission is to change that by making sending money anywhere in the world easy and affordable. Since 2014, our app has allowed Africans in the US, the UK, and Canada to send money instantly to mobile money wallets in Kenya, Uganda, & Tanzania, saving our users over 70% relative to Western Union and MoneyGram.\nWe recently launched remittances to Ghana, where we're growing quickly, and are looking to rapidly expand throughout Africa in the next year. That's where you come in...\n\n**How you'll help us achieve it:**\nDelighting our users is a core value at Wave. Excellent customer support is essential to this, but difficult to scale. We're looking for someone with experience running and scaling a customer service team so that we continue to wow our users as we expand to new markets.\n\n**In your first few months, you'll** \n* Be responsible for seeing that our users receive the best possible experience when they contact us via phone, text or email. We get over 15,000 calls and texts each month!.\n* Grow, train, and evaluate our English-speaking Support Team, made up of 17+ hourly employees. \n* Turn your team into a feedback mechanism to help us improve both our internal and external product at an ever faster rate.\n* Build a French-speaking support team sourced out of Senegal to service our upcoming France to Senegal corridor.\n* Work with our Head of User Experience and Risk Support Manager to set metrics-based performance goals for your team. You'll then craft processes and feedback loops to help your team achieve these.\n* Create and perpetuate a Support Team culture centered on empathy for and empowerment of our users and transparent and constructive collaboration within the team.\n* Coordinate with our Internal Tools team to ensure the Support Team has the resources it needs to serve our users.\n\n**Requirements** \n* *You have a high-level of proficiency in both English and French.*\n* *You've had at least three years experience leading and scaling customer service teams that offer support over the phone.*\n* You feed off interacting with people and getting the best out of them.\n* You possess an analytical mind and enjoy looking at data to both track trends and develop your team.\n* You're passionate about Wave's mission, and excited to do what needs to be done to reach our customer experience goals.\n\n**Our company**\n* We are a distributed group of six engineers and twelve operations team members spread across three continents who are deeply passionate about our mission.\n* Each quarter, we go on a five-day retreat together. In 2018, we've been to Vancouver, Lisbon and Austin.\n* We play in bands, teach dance classes, run Vipassana retreats, played semi-pro basketball, and built tools to help Doctors' Without Borders respond to the Ebola crisis.

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Visit Wave's website

# How do you apply? This job post is older than 30 days and the position is probably filled. Try applying to jobs posted recently instead.
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👉 Please reference you found the job on Remote OK, this helps us get more companies to post here!

When applying for jobs, you should NEVER have to pay to apply. That is a scam! Always verify you're actually talking to the company in the job post and not an imposter. Scams in remote work are rampant, be careful! When clicking on the button to apply above, you will leave Remote OK and go to the job application page for that company outside this site. Remote OK accepts no liability or responsibility as a consequence of any reliance upon information on there (external sites) or here.