Remote Executive + Customer Support Jobs in Aug 2020 Open Startup
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Browse 167+ Remote Executive Customer Support Jobs in August 2020 at companies like Platform.sh, Service Provider Pro and Growflow working as a Customer Success Manager, Customer Success Manager or Customer Success Manager. Last post

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Browse 167+ Remote Executive Customer Support Jobs in August 2020 at companies like Platform.sh, Service Provider Pro and Growflow working as a Customer Success Manager, Customer Success Manager or Customer Success Manager. Last post

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Platform.sh


Customer Success Manager

Customer Success Manager


Platform.sh


customer support

exec

customer support

exec


👁 86 viewed | ✍️ 2 applied (2%)
This job post is archived and the position is probably filled. Please do not apply.
\nOur Customer Success Managers (CSM) are the ambassadors for the Platform.sh brand. CSM’s operate in an account manager role, and are responsible for a client portfolio. They lead communications in times of change or problem resolution, and foster a healthy working relationship with their clients. CSMs proactively help identify ways in which the client can interact with Platform.sh to increase their productivity and results. They know the intricate needs and challenges of their client portfolio and deeply care about their success. \n\n\n\nPrimary Responsibilities: \n\n\n\n\n* Drive retention and growth among our most valuable customers by understanding their business needs and helping them succeed.\n\n* Have a deep understanding of your clients’ short term needs, and able to convert that to long term success.\n\n* Deliver quarterly business reviews that include detailed information about platform use, site health, best practices, and opportunities for early access to platform features.\n\n* Proactively manage the annual renewal process for your client portfolios until completion.\n\n* Perform periodic ticket reviews with clients and identify improvements for your client portfolios.\n\n* Provide standard uptime reports and environmental metrics.\n\n* Collaborate closely with Sales to support pre-sales customers, renewals, expansion opportunities, and case studies.\n\n* Partner with Support to assist with client solutions and communication as needed.\n\n* Act as an escalation point during business hours for your client portfolio.\n\n* Partner with the Onboarding team to lead positive client experience and ensure client onboarding success.\n\n* Take on the role of Project Manager for select clients and select client projects.\n\n* Foster goodwill and positively advocate the Platform brand with our customers in the form of partner referrals, testimonials, and case studies.\n\n* Represent the voice of the customer to inform our sales process and product roadmap.\n\n* Able to identify process improvements, and take ownership of improving internal CSM Team processes. \n\n* Able and willing to collaborate with members of other internal teams to improve the efficiency of inter-departmental processes related to the CSM Team.\n\n\n\n\n\n\nTechnical Skills:\n\n\n* Experience with managing client accounts using a CRM solution such as Salesforce.\n\n* SaaS business acumen.\n\n* Relationship and negotiation skills.\n\n* Ability to effectively prioritize and escalate client issues as required.\n\n* Fluent written and verbal English.\n\n* Good knowledge of web application architecture and services (DNS, CDN, web servers, databases, cache layers, etc.) and distributed systems.\n\n* Good knowledge of web development workflows and tools (git, CI tools).\n\n* Knowledge of common web applications and frameworks: Magento, Ecommerce, Symfony, Drupal, eZ Platform, or Typo3.\n\n* Knowledge of cloud services (AWS, Azure).\n\n* Ability to learn and assimilate technical information quickly.\n\n\n\n\n\nSoft Skills: \n\n\n* Experienced in team management, hiring, and training.\n\n* Good business/financial knowledge.\n\n* Ability to drive and coordinate projects.\n\n* High degree of ownership over your work.\n\n* You are a natural at building strategic relationships.\n\n* Analytical, problem solving and troubleshooting expertise.\n\n* Excellent presentation and communication skills, both verbally and written.\n\n* Capacity to work remotely in an international fast-growing environment.\n\n* Energetic and self-motivated.\n\n* Willing to travel and attend conferences.\n\n\n\n\n\n\n\n\n\n\n\nSound Like a Good Fit? We’d love to talk to you!  \n\nThis is a remote job. Work from anywhere in Europe, Middle East or Africa!\n\nWe are a worldwide distributed team and are looking for a candidate who can perform well working remotely. To be an effective performer here at Platform.sh, you’ll need to be able to effectively collaborate across time zones while operating with a high level of independence and autonomy.\n\n\n\n\n\n\n\nThis role encompasses some traveling in your region estimated to up to 15 days per quarter.\n\nWe are a worldwide distributed team and are looking for a candidate who can perform well working remotely. You’ll need to be able to effectively collaborate across time zones while being given a high level of independence and autonomy.

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Service Provider Pro

 

Customer Success Manager


🌏 Worldwide

Customer Success Manager  


Service Provider Pro

🌏 Worldwide

b2b

saas

core team

bootstrapped

b2b

saas

core team

bootstrapped


👁 5,914 viewed | ✍️ 1,560 applied (26%)
This job post is archived and the position is probably filled. Please do not apply.
We’re expanding our team and are looking for a remote Customer Success manager to take charge of customer support, onboarding processes, and documentation.\n\n[Service Provider Pro](https://spp.co) is an e-commerce platform helping digital marketing agencies sell millions of dollars in services every month. We’re a small and highly effective remote team – you’ll be working closely with the founder to define a role where you can do the best work of your career.\n\n# Benefits of this role\n\nHere’s why this is a great job.\n\n* You’ll play a huge role in this company. This isn’t a support role where you’re mindlessly closing tickets all day. You’ll have the opportunity to have a big impact on product, marketing, and most importantly – our customer’s businesses.\n* You'll work remotely. Work from anywhere and enjoy the benefits of setting your own schedule – whether you want to hit the gym after lunch, or go to a movie while everyone else is at work, it’s up to you.\n* You’ll work a 40-hour week. You’re not expected to do the startup grind and put in extra hours. We’re in this for the long run, and this is a results driven job anyways.\n* You'll get the tools you need. We’ll buy the tools and software for your job.\n* You get 4 weeks of paid vacation.\n* You get a learning and fitness allowance. We’ll pay for books, courses and programs to help you get better at what you do.\n\n# The ideal candidate\n\nWe’re open to hiring candidates with different backgrounds, experiences, and skills. If you’re talented, self-sufficient, and ambitious you might be a great fit regardless of experience.\n\nThere are some attributes that are guaranteed to make you awesome at this:\n\n* You’re a self starter, you like to set your own direction and run with it. You don’t need constant check-ins to get things done.\n* You’re good at expressing ideas in clear and concise writing. The tone of our company is very personal, being able to write simply is a must.\n* You’re tech savvy. You’re able to quickly learn new software and figure out problems as they arise.\n* You’re reliable. This is a remote position and nobody is going to look over your shoulder. Show up when you say you will, do what you say you’ll do.\n* Finally, you’re proactive about moving the company forward. When you notice areas for improvement you take the initiative to create change.\n\n\n#Location\n- 🌏 Worldwide

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When applying for jobs, you should NEVER have to pay to apply. That is a scam! Posts that link to pages with "how to work online" are also scams. Don't use them or pay for them. Also always verify you're actually talking to the company in the job post and not an imposter. Scams in remote work are rampant, be careful! When clicking on the button to apply above, you will leave Remote OK and go to the job application page for that company outside this site. Remote OK accepts no liability or responsibility as a consequence of any reliance upon information on there (external sites) or here.

GrowFlow

 

Lead Technical Support Test Engineer

Lead Technical Support Test Engineer  


GrowFlow


customer support

testing

exec

engineer

customer support

testing

exec

engineer


👁 2,968 viewed | ✍️ 381 applied (13%)
This job post is archived and the position is probably filled. Please do not apply.
\nWe are looking for an engineer and leader with a “find a way or make a way” attitude who has a passion for ensuring products “just work” for customers.  This is an opportunity to be the lead / founding member of a new department within GrowFlow, Support Engineering. The mission of Support Engineering is to be the primary point of contact between Customer Happiness and the Product Engineering organization, to triage and resolve front-line technical issues as well as develop tooling, infrastructure and platform to facilitate rapid turnaround time to escalations.\n\nWe’re a hybrid stack\n\n\n* Our “NextGen” technology is written in .Net Core, NodeJS and React and lives on GKE/Google Cloud Platform.  Our “Legacy” platform is AngularJS (aka Angular 1) and ASP.NET.\n\n* We’re looking for senior talent to contribute to our NextGen but who is also capable, when required, to roll up their sleeves and dive into legacy.\n\n\n\n\nBuild something challenging.\n\nThis isn't just another CRUD application. Your challenge will be to deliver a highly-available service with complex business logic being used by hundreds of businesses 24/7 to keep their operations running.  Our entity model is vast and a major part of our domain is synchronizing data with third party traceability systems. Explore the limits of your resourcefulness by designing human and automated systems that deliver consistent performance, reliability and scale whilst working with less-than-ideal third-party requirements and systems.\n\nSee if you fit our requirements.\n\nFor this role, we are looking for someone with the following characteristics:\n\n\n* 5+ years total engineering experience\n\n* 3+ years support engineering experience\n\n* 2+ years experience with engineering testing\n\n* Bonus:\n\n\n\n* Experience working product engineering on front-end and/or back-end applications\n\n* Familiarity with ES6/NodeJS & ReactJS\n\n* Bonus for familiarity with ASP.NET and AngularJS\n\n\n\n* Ability to acutely focus on company objectives and mission at hand.\n\n* Proven dedication to creating maintainable, functional, and reliable systems.\n\n* Ability to pass a background check; have appropriate work authorization\n\n\n\n\nYour Mission & Responsibilities:\n\n\n* Be the founding member of the Growflow Support Engineering team, set the culture, goals and workflows for the future of the team\n\n* Own the flow of communication between support and product engineering, acting as a filter/umbrella for issues that can be resolved by support\n\n* Innovate on new tools and processes to aide support in their mission of servicing customers\n\n* Work with product engineering to architect test plans to maintain a high bar for quality\n\n* Contribute to our culture by designing and developing with intention as well as our focus on continuous improvement.\n\n* Advise, mentor, coach and lead other engineers on projects, small to large, from start to finish.\n\n\n

See more jobs at GrowFlow

# How do you apply?\n\n This job post is older than 30 days and the position is probably filled. Try applying to jobs posted recently instead.
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When applying for jobs, you should NEVER have to pay to apply. That is a scam! Posts that link to pages with "how to work online" are also scams. Don't use them or pay for them. Also always verify you're actually talking to the company in the job post and not an imposter. Scams in remote work are rampant, be careful! When clicking on the button to apply above, you will leave Remote OK and go to the job application page for that company outside this site. Remote OK accepts no liability or responsibility as a consequence of any reliance upon information on there (external sites) or here.

Redox


Technical Customer Support Manager

Technical Customer Support Manager


Redox


customer support

exec

customer support

exec


👁 4,269 viewed | ✍️ 425 applied (10%)
This job post is archived and the position is probably filled. Please do not apply.
Redox has experienced significant growth in the last year and is creating a brand new team dedicated to customer support. We are seeking a Technical Customer Support Manager to build out and lead this new team to help ensure we can remain focused on outcomes that are important to our customers. Dedication to handling front-line concerns and questions from our customers is critical to building and maintaining a level of trust that sets us apart from our competitors.\n\nThis group will work within our Integration Engineering team, who provides the technical backbone and support for all of our integrations. The Integration Engineers pride themselves on not only delighting our customers, but ensuring we maintain a toolbox full of robust, reusable tools to quickly and easily solve the toughest integrations. \n\nIf you enjoy building something from the ground up, solving for the root cause, and the sense of accomplishment that comes from solving ambiguous and challenging problems, then we want you as part of the team!\n\n\n\n\nResponsibilities:\n\n\n\n\n* Lead and grow the customer support team.\n\n* Continuously evaluate the performance and posture of the support team and develop a strong culture of process improvement. Have a progressive growth mentality.\n\n* Develop and sustain metrics and ensure we are meeting our customer service level agreements (SLA).\n\n* Bring visibility of our customer base to the organization. Provide recommendations for process, as well as product through customer reporting and feed-back.\n\n* Manage day-to-day operations to ensure requests are resolved in a timely and effective manner.\n\n* Ensure proper systems and team collaboration are in place to build and promote successful product releases and overall knowledge sharing.\n\n* Interact with other team members within the product, engineering, and customer success organizations to share and collect feedback.\n\n\n\n\n\n\n\n\n\n\nSkills and Experience Required:\n\n\n\n\n* 3-5+ years of experience in a healthcare integration technical customer service management role\n\n* Experience with traditional and modern data formats such as: HL7v2, C-CDA (CCD, QRDA, etc.), JSON, XML, etc.\n\n* Have a working understanding of APIs and web service protocols\n\n* Working knowledge of relational databases and SQL queries\n\n* Experience in providing technical support for a SaaS organization\n\n* Success in building and growing a team to meet changing company priorities\n\n* Passion for solving complex problems quickly and creatively\n\n* Excited about working in a constantly changing ecosystem\n\n* Comfortable with uncertainty and turning complex problems into actionable plans\n\n* Intellectually curious with a genuine desire to both learn and teach\n\n* Patient, agile, and able to grow with an expanding team and company\n\n* Lead by example as well as by direction and vision\n\n* Able to learn and understand new technical concepts quickly\n\n* Experience educating both technical and non-technical audiences on complex topics\n\n* Able to think and problem solve on your feet\n\n* Excellent communication and presentation skills\n\n\n\n\n\n\n\n\nAbout Redox:\n\nWhat We Do\nHealthcare organizations and technology vendors connect to Redox once, then authorize what data they send to and receive from partners through a centralized hub. Redox's cloud-based platform is vendor and standards agnostic and enables the secure and efficient exchange of healthcare data.\n\nThis approach eradicates the need for point-to-point integrations and accelerates the discovery, adoption, and distribution of patient and provider-facing technology solutions. With hundreds of healthcare organizations and technology vendors exchanging data today, Redox represents the largest interoperable network in healthcare. Learn how you can leverage the Redox platform at www.redoxengine.com.\n\nOther Stuff About Us\nRedox is an EEO company. We fully support the diversity of our team! Here's a recent blog post about our stance on diversity and belonging: Diversity at Redox\n\nWe believe in holding ourselves to a high standard of conduct. Here's how we think about this: Redox Code of Conduct\n\nSuccessful candidates must be eligible to be employed in the US, and must reside in the US.\n\nThank you for your interest in Redox!

See more jobs at Redox

# How do you apply?\n\n This job post is older than 30 days and the position is probably filled. Try applying to jobs posted recently instead.
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👉 Please reference you found the job on Remote OK, this helps us get more companies to post here!

When applying for jobs, you should NEVER have to pay to apply. That is a scam! Posts that link to pages with "how to work online" are also scams. Don't use them or pay for them. Also always verify you're actually talking to the company in the job post and not an imposter. Scams in remote work are rampant, be careful! When clicking on the button to apply above, you will leave Remote OK and go to the job application page for that company outside this site. Remote OK accepts no liability or responsibility as a consequence of any reliance upon information on there (external sites) or here.

komoot


Customer Support Manager (fixed Term)

verified
🇪🇺 EU-only

Customer Support Manager (fixed Term)


komoot

🇪🇺 EU-only

english

german

tech support

outdoors

english

german

tech support

outdoors


👁 6,988 viewed | ✍️ 350 applied (5%)
This job post is archived and the position is probably filled. Please do not apply.
**Millions of people experience real-life adventures with our apps. We help people all over the world discover the best hiking and biking routes, empowering our users to explore more of the great outdoors. And we’re good at it: Google and Apple have listed us as one of their Apps of the Year numerous times—and, with more than 8.5 million users and 50,000 five-star reviews - komoot is on its way to become one of the most popular cycling and hiking apps out there.**\n\nHappiness and satisfaction of our users have always been central to our mission. To assist our users with questions, technical problems and to help them get the most out of the product, we are looking for an outstanding Customer Support Manager to join our team. This is a fixed term contract role (6 months) with possibility to prolong.\n\n**Why you will love it**\n* You’ll work with outdoor fans and help them to have great experiences.\n* You’ll be the voice and the ear for our users and have a big impact on our community.\n* You’ll play a key role and have true impact in our international team of designers, copywriters, app, backend and product experts. \n* We let you work from wherever you want, be it a beach, the mountains, a co-working space of your choice, our headquarters in Potsdam or anywhere else that lies in any time zone between UTC-1 and UTC+3.\n* Every day your work will inspire people to discover more of the great outdoors.\n\n\n# Responsibilities\n **What you will do**\n* Support our users via email as well as answer their questions on all channels (tickets, forums, Twitter, Facebook, App Store reviews).\n* Understand what users want, organize their ideas and summarize the latest information for product development.\n* Work with developers and QA to find and solve critical bugs in the wild.\n \n\n# Requirements\n**You’ll be successful in this position if you**\n* Have outstanding communication skills in German & English (C1-2), any other languages are welcomed (Dutch, French, Italian or Spanish) .\n* Have 1+ years experience working in online or tech support and you love it. You know how to identify and report bugs and you are able to break down technically complex problems to simple explanations.\n* Are a tech savvy person that has used komoot previously. You learn quickly, understand how mobile apps work (terms like APK mean something to you) and you enjoy deep diving into technical issues and resolving them.\n* Are highly self-driven, responsible, well- organized and able to handle several tasks at the same time.\n* You are positive and curious about our users’ needs and keen to improve their experience.\n* Are available to work on weekends.\n* Have a passion for outdoor sports, apps and technology.\n\n\n#Location\n- 🇪🇺 EU-only

See more jobs at komoot

# How do you apply?\n\n This job post is older than 30 days and the position is probably filled. Try applying to jobs posted recently instead.
Apply for this Job

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When applying for jobs, you should NEVER have to pay to apply. That is a scam! Posts that link to pages with "how to work online" are also scams. Don't use them or pay for them. Also always verify you're actually talking to the company in the job post and not an imposter. Scams in remote work are rampant, be careful! When clicking on the button to apply above, you will leave Remote OK and go to the job application page for that company outside this site. Remote OK accepts no liability or responsibility as a consequence of any reliance upon information on there (external sites) or here.

komoot

 

Technical Customer Support Manager

☝️ verified
🇪🇺 EU-only

Technical Customer Support Manager  


komoot

🇪🇺 EU-only

english

german

tech support

outdoors

english

german

tech support

outdoors


👁 5,708 viewed | ✍️ 692 applied (12%)
This job post is archived and the position is probably filled. Please do not apply.
**Millions of people experience real-life adventures with our apps. We help people all over the world discover the best hiking and biking routes, empowering our users to explore more of the great outdoors. And we’re good at it: Google and Apple have listed us as one of their Apps of the Year numerous times—and, with more than 8.5 million users and 50,000 five-star reviews - komoot is on its way to become one of the most popular cycling and hiking apps out there.**\n\nHappiness and satisfaction of our users have always been central to our mission. To assist our users with questions, technical problems and to help them get the most out of the product, we are looking for an outstanding Customer Support Manager to join our team. \n\n**Why you will love it**\n* You’ll work with outdoor fans and help them to have great experiences.\n* You’ll be the voice and the ear for our users and have a big impact on our community.\n* You’ll play a key role and have true impact in our international team of designers, copywriters, app, backend and product experts. \n* We let you work from wherever you want, be it a beach, the mountains, a co-working space of your choice, our headquarters in Potsdam or anywhere else that lies in any time zone between UTC-1 and UTC+3.\n* Every day your work will inspire people to discover more of the great outdoors.\n* You’ll join us for team gatherings 3 times a year in beautiful locations like Italy, Mallorca or the Bavarian Alps.\n\n\n# Responsibilities\n **What you will do**\n* Support our users via email as well as answer their questions on all channels (tickets, forums, Twitter, Facebook, App Store reviews).\n* Understand what users want, organize their ideas and summarize the latest information for product development.\n* Work with developers and QA to find and solve critical bugs in the wild.\n \n\n# Requirements\n**You’ll be successful in this position if you**\n* Have outstanding communication skills in German & English (C1-2), any other languages are welcomed (Dutch, French, Italian or Spanish) .\n* Have 1+ years experience working in online or tech support and you love it. You know how to identify and report bugs and you are able to break down technically complex problems to simple explanations.\n* Are a tech savvy person that has used komoot previously. You learn quickly, understand how mobile apps work (terms like APK mean something to you) and you enjoy deep diving into technical issues and resolving them.\n* Are highly self-driven, responsible, well- organized and able to handle several tasks at the same time.\n* You are positive and curious about our users’ needs and keen to improve their experience.\n* Are available to work on weekends.\n* Have a passion for outdoor sports, apps and technology.\n\n\n#Location\n- 🇪🇺 EU-only

See more jobs at komoot

# How do you apply?\n\n This job post is older than 30 days and the position is probably filled. Try applying to jobs posted recently instead.
Apply for this Job

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When applying for jobs, you should NEVER have to pay to apply. That is a scam! Posts that link to pages with "how to work online" are also scams. Don't use them or pay for them. Also always verify you're actually talking to the company in the job post and not an imposter. Scams in remote work are rampant, be careful! When clicking on the button to apply above, you will leave Remote OK and go to the job application page for that company outside this site. Remote OK accepts no liability or responsibility as a consequence of any reliance upon information on there (external sites) or here.

Monday.vc

 

Customer Success Manager


🌏 Worldwide

Customer Success Manager  


Monday.vc

🌏 Worldwide

customer success

bus dev

upselling

bus dev

customer success

bus dev

upselling

bus dev


👁 7,752 viewed | ✍️ 916 applied (12%)
This job post is archived and the position is probably filled. Please do not apply.
Monday.vc is looking for a Customer Success Manager to join our early-stage, fast-growing team. The role will report to the CEO and you will have autonomy/ownership in building a globally remote team from scratch. \n\nPerks:\n\n* Ability to the next big step in your career and make a serious impact on an early-stage team\n* Work remotely for a company with an intentional, healthy remote culture\n* Find yourself constantly thinking about more efficient ways to architect technology to scale services up that have a direct impact on a business\n* Competitive compensation package\n\n# Responsibilities\n * Responsible for owning the day to day relationship with our customers and helping our customers achieve their desired outcomes with our products.\n* Lead strategic conversations for Executive Business reviews and support the commercial activity around renewal and expansion\n* Develop and deliver a success plan, advising customers on reaching business goals \n* Drive adoption and ongoing usage of our products and services\n* Maintain regular communication with customers, ensure perfect campaign executions, and provide regular performance reporting and platform support\n* Support junior members of the team and drive product demos as and when needed \n\n# Requirements\n* Have 3-5 years’ experience in customer success or highly client-facing roles\n* Excellent communication skills (verbal and written)\n* Experience creating and delivering presentations to customers and internal stakeholders\n* Have experience analyzing data, doing value analysis, forming and delivering recommendations\n* Team player with a high level of integrity and desire to assist your team and customers \n\n#Location\n- 🌏 Worldwide

See more jobs at Monday.vc

# How do you apply?\n\n This job post is older than 30 days and the position is probably filled. Try applying to jobs posted recently instead.
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When applying for jobs, you should NEVER have to pay to apply. That is a scam! Posts that link to pages with "how to work online" are also scams. Don't use them or pay for them. Also always verify you're actually talking to the company in the job post and not an imposter. Scams in remote work are rampant, be careful! When clicking on the button to apply above, you will leave Remote OK and go to the job application page for that company outside this site. Remote OK accepts no liability or responsibility as a consequence of any reliance upon information on there (external sites) or here.

Prospect

 

Customer Success Manager


🌏 Worldwide

Customer Success Manager  


Prospect

🌏 Worldwide

customer success

sales

startup

saas

customer success

sales

startup

saas


👁 6,519 viewed | ✍️ 804 applied (12%)
This job post is archived and the position is probably filled. Please do not apply.
We’re a startup based out of Kitchener-Waterloo, Canada building a smart, curious, and driven team that’s passionate about making software that helps sales reps sell better.\n\nProspect is a lead generation platform that intelligently sources contact data right inside of your web browser in real-time. The best sales teams from the top tech companies in the world use Prospect to crush their sales targets.\n\n\n**MORE ABOUT US**\n\nWe are currently a team of 10 people -- you will be #11 🙂. \n\nWe are profitable and self-funded (no VCs or investors). We did this because we want to do what’s best for our team and customers.\n\nWe have sane working hours (~8 hours/day), don’t work weekends, and take ample time off.\n\n\n**WHAT YOU WILL WORK ON**\n\nYou will be working very closely with our CEO, Customer Support, and Sales to increase customer happiness and retention. \n\nThere is a lot that comes with the role and someone who is really good at juggling multiple things, building genuine relationships, and is a quick learner will thrive. \n\nHere is what a typical month will look like for you:\n\n* Renewals: Meet with sales managers to retain customers\n* Expansion: Figure out creative ways to expand usage into a customer’s organization\n* Churn Prevention: Monitor at-risk accounts and proactively prevent churn\n* Reactivation: Put in-place systems to reactivate inactive customers\n* Check-ins: Do regular check-ins with our top customers\n* QBRs: Make personalized success plans and strategies for customers\n* Onboardings: Onboard users in new and existing accounts\n\nWe want you to regularly take on new challenges so you can grow and take ownership in as many parts of the business as possible.\n\n\n**ABOUT YOU**\n\nYou enjoy helping customers. You care about what’s best for the customer and will go out of our way to craft a solution that serves the customer’s best interest.\n\nYou are organized and proactively stay on top of things. You realize that to perform best in this role, you will need to plan months in advance on how to expand and retain existing accounts.\n\nYou are able to turn chaos into order. Whether it’s our internal billing process or contract renewal process, you’re OK with working with a lack of process and seeing that as an opportunity to put processes in place.\n\nYou naturally create relationships. You realize that the best wins come through long-term relationships and work hard to build lasting relationships that extend beyond quarterly and annual reviews.\n\nYou are a self-learner and enjoy learning new things. Whether it is a new tool or sales methodology, you’re always looking to improve by learning new things and implementing them.\n\nYou enjoy working independently. You like taking ownership of problems and solving them regardless of how small or large they may be.\n\n\n**MUST HAVES**\n\n* 2+ years of Account Management or Customer Success experience\n* Deep understanding of SaaS business models and sales cycles\n* Excellent communication skills, both verbal and written\n* We don’t require a degree but you should have demonstrated the ability to learn new things quickly\n\n\n**BONUS NICE-TO-HAVES**\n\n* Past remote work experience \n* Worked at a tech startup or a small company before\n* Experience working with Salesforce, Mixpanel, and SQL\n\n**COMPENSATION AND PERKS**\n\n* Salary: $70,000 - $90,000/year Canadian Dollars\n* Work fully remotely, from our office in Kitchener-Waterloo, or a blend of both\n* Four weeks paid time off\n* Travel spending allowance (money to spend during your vacation)\n* Catered lunches every day and snacks at the office \n \n\n#Salary\n$70,000 - $90,000/year Canadian Dollars\n\n\n#Location\n- 🌏 Worldwide

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👁 9,522 viewed | ✍️ 11 applied (0%)
This job post is archived and the position is probably filled. Please do not apply.
Bonsai is a profitable, fully remote YC company that empowers 150,000+ freelancers around the world to run successful businesses. With a suite of proposal, contract, invoicing, time and task tracking, accounting, and collaboration products, we help the world's best creative, independent workers stay independent and focus on the work they love. \n\nOur business has grown rapidly, and we're looking for our first full time customer success hire to keep our users happy and successful with the product. You will be on the front lines actually working with customers via chat and email support, but also helping to build and manage the process, content, and team as we continue to grow. \n\nThis role is perfect for you if you've worked in customer success / support before in a remote team, and are looking to take your career to the next level \n\n\n\n# 🌴 Why this role?\n\n* Work on a product people love and rely on to run their independent businesses: Tens of thousands of the worlds best creative freelancers and teams rely on Bonsai each day to run their businesses and stay independent.\n* Shape the product in big ways, every day: The support team is key link between our customers and the product development team. The support team doubles as our UX research and product marketing / ops teams, helping us understand and serve our users better. Your voice carries lots of weight when we decide what to build next.\n* Join a unique company at an exciting time: We're a small, fully remote team serving a large, enthusiastic user base with the privilege of being profitable so that we can grow thoughtfully and take big swings.\n* Explore and develop new skills fast. Because we're small, we all take on many different roles that are new to us, whether that's writing, UX design, creating new processes. Your mind, abilities, and product sense will expand every day.\n\n\n# 🚀 What's the day to day like?\n\nLike any fast growing company, no two days are the same, but you can find yourself: \n* Answering customer questions via Intercom and email to help customers be happier and more successful with Bonsai\n* Improving our reply templates, support content, and all other customer facing materials\n* Managing our existing part time support team, including scheduling and general feedback\n* Synthesizing user feedback and requests into actionable insights for our product and development teams\n* Working with the product and development team on new feature releases\n\n\n# 👋 Who is a good fit?\n\nYou'd be a great fit for this role if you are \n* Excellent at written communication: you're a clear yet concise communicator in all forms of written communication (emails, chats, documentation), and bring the right mix of authoritative yet friendly and helpful\n* Very process-driven: do you hate doing the same things twice? Do you like to share your learnings and time saving tricks with others to make them more effective? The ideal candidate will own the entire support process to ensure users save the time getting the answers they need, and that our team can scale along with those users.\n* Have worked remotely before: we're a fully remote company (although we get together often!), and we've found the best candidates have worked in, learned from, and thrived in a remote environment before.\n\n\n**Please note that while you can work from anywhere in the world, for this role you'd need to be online from the morning to early afternoon Eastern Standard Time (~8am to ~4pm EST).** \n\n#Salary\n$60,000\n\n\n#Location\n- 🌏 Worldwide

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👁 7,630 viewed | ✍️ 718 applied (9%)
This job post is archived and the position is probably filled. Please do not apply.
**Millions of people experience real-life adventures with our apps. We help people all over the world discover the best hiking and biking routes, empowering our users to explore more of the great outdoors. And we’re good at it: Google and Apple have listed us as one of their Apps of the Year numerous times — and with more than 8 million users and 50,000 five-star reviews, komoot is on its way to becoming one of the world’s most popular cycling and hiking apps. Behind the app screen is a passionate remote team working from 12 countries — that’s over 50 people with a shared mission to help our users experience real-life adventures, on foot or by bike. ** \n\n**About the role**\n\nNothing matters to us more than our customers and we’re committed to providing them with an exceptional experience whenever they’re interacting with komoot. Which is where you come in.\n\nJoin our remote team and take over responsibility for building a customer support super-squad. Improve and implement processes that ensure komoot users always feel heard and appreciated, and lead our team of customer support managers to help take komoot to the next level.\nThis is a remote role and can be done from any location within UTC-1 to UTC+3 timezone.\n\n**Why you will love it**\n* You’ll work with/on a product that encourages people to enjoy the great outdoors and live the best possible life they can every day. \n* You will take ownership of your role from the very beginning and play a key role in our customer support process and customer support team development.\n* You’ll work in a fast-paced environment with colleagues who are experts in their field, love what they do, and enjoy spending their free time outside cycling, hiking and exploring more of the great outdoors. \n* We let you work from wherever you want, be it a beach, the mountains, your house or anywhere else that lies in any time zone located between UTC-1 and UTC+3.\n* You’ll travel together with our team to amazing outdoor places several times a year to exchange ideas, learnings and go for hikes and rides.\n\n\n\n# Responsibilities\n **What you will do**\n* Develop a world-class customer service experience for our users.\n* Enhance overall customer support efficiency and performance by improving the squad’s processes. You’ll identify bottlenecks in the current process and spot opportunities for technical and functional improvements and automation, and then you will turn them into effective solutions.\n* Lead a remote team of 3 customer support managers (soon to be more as the team is growing!). Oversee day to day operations, coordinate team efforts to ensure knowledge sharing and effective communication, and help to create an inspiring team environment. \n* Monitor and analyze performance. Develop customer service procedures and standards, set clear team goals and deploy strategies to achieve them.\n* Improve customer service experience for our users, create engaged customers and facilitate organic growth.\n* Work with developers and QA to find and solve critical bugs in the wild.\n \n\n# Requirements\n**You will be successful in this position if you**\n* Are highly self-driven, responsible and keen to improve. You love learning and finding solutions.\n* Have proven experience working in high quality and efficient customer service (5+ years).\n* Have proven experience with leading teams (previous experience with managing and hiring for remote teams preferred).\n* Possess great leadership, decision making, and people skills. You are a charismatic and hands-on leader who motivates and guides the team to achieve great results.\n* Have in-depth knowledge of performance metrics, SLAs and improving support processes.\n* Are organized, data-driven and technically savvy — you are the go-to person when your friends have a “computer issue”. \n* Have experience in using and optimizing Zendesk.\n* You speak excellent English, excellent German language skills are a big plus.\n\n\n#Location\n- Any location within UTC-1 to UTC+3 timezone

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bant.io / Zopto


Account Manager


🌏 Worldwide

Account Manager


bant.io / Zopto

🌏 Worldwide

customer support

customer success

exec

customer support

customer success

exec


👁 6,993 viewed | ✍️ 639 applied (9%)
This job post is archived and the position is probably filled. Please do not apply.
This is a long-term, remote position, for a B2B lead generation platform. Impeccable English is a Must. We're looking for an experienced Account Manager who will oversee a portfolio of assigned customers and liaise with cross-functional internal teams, to improve the entire customer experience.\n\nWe offer a fixed salary + commission on performance.\n\n# Responsibilities\n - Serve as the lead point of contact for all customer account management matters\n\n- Oversee a portfolio of assigned customers and conduct well-being status calls on a regular basis\n\n- Where possible, develop new business from existing clients\n\n- Build and maintain strong, long-lasting client relationships\n\n- Strategize with the internal team on potential areas of campaign improvement and present that to the customer \n\n# Requirements\n- Ideally with a background in Customer Service or to be customer oriented\n\n- Ability to maintain sharp attention to detail\n\n- Excellent listening, negotiation and presentation abilities\n\n- Strong verbal and written communication skills\n\n#Location\n- 🌏 Worldwide

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When applying for jobs, you should NEVER have to pay to apply. That is a scam! Posts that link to pages with "how to work online" are also scams. Don't use them or pay for them. Also always verify you're actually talking to the company in the job post and not an imposter. Scams in remote work are rampant, be careful! When clicking on the button to apply above, you will leave Remote OK and go to the job application page for that company outside this site. Remote OK accepts no liability or responsibility as a consequence of any reliance upon information on there (external sites) or here.

komoot


Customer Support Manager (german & English)(m/f/x)

verified

Customer Support Manager (german & English)(m/f/x)


komoot


outdoors

customer support

english teacher

exec

outdoors

customer support

english teacher

exec


👁 20,644 viewed | ✍️ 301 applied (1%)
This job post is archived and the position is probably filled. Please do not apply.
Millions of people experience real-life adventures with our apps. We help users all over the world discover the best hiking and biking routes, working to empower everybody to explore more of the great outdoors. And we’re good at what we do: Google and Apple have listed us as one of their Apps of the Year numerous times and users have given us more than 50.000 5 star ratings. Quality and the happiness of our users have always been central to us. To help our users with questions, technical problems and to get the most out of the product, we are looking for an outstanding Customer Support Manager to join our team.\n\n**What will you do**\n* Answer questions from users on all channels (Tickets, Forum, Twitter, Facebook, App Stores)\n* Understand what users want, organize their ideas and summarize the latest information for product development\n* Work with developers and QA to find and solve critical bugs in the wild\n\n**Why you will love it**\n* You’ll work with outdoor fans and help them to have great experiences\n* You’ll be the voice and the ear for our users and have a big impact on our community\n* You’ll play a key role in our international team of designers, copywriters, app, backend and product experts\n* We let you work from wherever you want, be it a beach, the mountains, our headquarters in Potsdam or anywhere else that lies in any time zone between UTC-1 and UTC+3\n* Every day, your work will inspire people to discover more of the great outdoors\n* You’ll join us for team gatherings in locations like Mallorca or the Bavarian Alps several times a year\n\n**You’ll be successful in this position if you**\n* Have outstanding communication skills in German & English (C1-2) as well as a positive and eager attitude.\n* Are highly self-driven, responsible and keen to improve\n* Have 1+ years experience working in online or tech support and you love it\n* Are a tech savvy person that loves to learn quickly\n* Are able to break down complex problems to simple explanations\n* Are curious about the needs of users\n* Have a passion for Outdoor Sports, Apps and Technology\n* Are well-organized and able to handle several tasks at the same time\n\n**Sound like you?**\nThen send us the following\n\n* Your CV\n* Why you’re interested in working at komoot\n* Tell us a little about yourself and show us your interests via OSM, Twitter, Tumblr, Flickr or your website\n* Bonus points for: Doing something creative with komoot (We love people who go the extra mile)\n\n

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When applying for jobs, you should NEVER have to pay to apply. That is a scam! Posts that link to pages with "how to work online" are also scams. Don't use them or pay for them. Also always verify you're actually talking to the company in the job post and not an imposter. Scams in remote work are rampant, be careful! When clicking on the button to apply above, you will leave Remote OK and go to the job application page for that company outside this site. Remote OK accepts no liability or responsibility as a consequence of any reliance upon information on there (external sites) or here.

Aha


Customer Success Manager

Customer Success Manager


Aha


customer support

exec

customer support

exec


👁 6,447 viewed | ✍️ 571 applied (9%)
This job post is archived and the position is probably filled. Please do not apply.
\nAre you a product manager who loves to interact with customers? Do you have a passion for solving complex problems?\n\nNow, imagine this — you get to work directly with fellow product managers to change the way companies set product strategy and create roadmaps — all from your home office. It is remote work. Pretty great, right?\n\nCustomer Success at Aha! is unique and challenging. You should know that we think about customer support differently. And we do not have commissioned salespeople. Instead, our all-remote team works closely with customers to highlight what's possible with our software — from conducting virtual product tours to sharing product management best practices drawn from personal experience.\n\nWe are looking for a high-energy product leader who is ready to take a huge career leap forward. If this is you, we want to hear from you!\n\nAs a Customer Success Manager at Aha!, you will have an excellent opportunity to join a breakthrough and profitable company that is growing fast. Aha! was founded by a proven team of product and marketing experts. More than 250,000 users worldwide trust Aha! to set brilliant strategy, capture customer ideas, create visual roadmaps, and manage breakthrough marketing programs.\n\nWe are looking for someone who:\n\n\n* Has at least 2 years working as a product manager (or equivalent experience)\n\n* Brings deep experience working with SaaS\n\n* Loves to showcase advanced technology to sophisticated customers\n\n* Writes exceptionally well\n\n* Wants to work on a team with other high-performing peers\n\n\n\n\nWe are committed to being great, and we want someone who:\n\n\n* Has a "can do" attitude and a history of delivering superb work again and again\n\n* Can work at a fast-paced company where the feedback cycle is measured in hours rather than weeks\n\n* Is seeking a career-defining opportunity on a proven, results-oriented team that has sold multiple software companies\n\n\n\n\nWe are building a distributed team, and you can work from anywhere in the United States or Canada for this role. We offer generous salary, equity, benefits, and a profit-sharing program.

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When applying for jobs, you should NEVER have to pay to apply. That is a scam! Posts that link to pages with "how to work online" are also scams. Don't use them or pay for them. Also always verify you're actually talking to the company in the job post and not an imposter. Scams in remote work are rampant, be careful! When clicking on the button to apply above, you will leave Remote OK and go to the job application page for that company outside this site. Remote OK accepts no liability or responsibility as a consequence of any reliance upon information on there (external sites) or here.

Airtable


Customer Support Advocate

verified

Customer Support Advocate


Airtable


customer advocate

product support

saas

product manager

customer advocate

product support

saas

product manager


👁 13,388 viewed | ✍️ 1,209 applied (9%)
This job post is archived and the position is probably filled. Please do not apply.
Airtable is seeking an enthusiastic Customer Support Advocate who can act as the champion of our customers. Airtable users span every industry and every function—they are cattle farmers, Fortune 500 companies, and city governments—which means our Customer Support A will be supporting a diverse and dynamic range of use cases. \n\nWe're looking for someone who excels at identifying the root of a problem (distinguishing between proximate and ultimate causes), and whose passion is uncovering creative, out-of-the-box solutions. The right person won’t just field questions, but will use our support platform as a vehicle to identify and solve the deeper needs of our customers. The role requires high empathy and an entrepreneurial spirit: the right answer won't always be obvious, but you see this as part of the fun!\n\nOur customer support team is small but growing rapidly, which means that this is a unique opportunity to help define Airtable’s voice and support function. The job is fully remote--we’re a flexible team and believe your best work can be done anywhere.\n\n# Responsibilities\n **What you’ll do**\n\n* Provide exceptional, consultative customer service, helping everyone--from nonprofit managers to Fortune 500 executives--realize their goals through Airtable\n* Collaborate with your peers on the Product Specialist, Customer Success, and Sales teams to ensure our customers are getting the most out of their Airtable experience.\n* Develop product expertise in Airtable, learning to model any kind of workflow, from editorial calendars for major publications to fire truck inventories for fire departments.\n* Understand and capture customer feedback to help highlight trends for future product, growth, and marketing initiatives.\n* Anticipate customer needs and problems before they surface; develop deep customer intuition.\n\n**Why's this job awesome? Because you'll:**\n\n* Be working with customers who are truly excited about Airtable and eagerly looking for your help in becoming Airtable masters\n* Have the opportunity to fly to HQ in San Francisco twice a year for fun team-building events\n* Work out of the comfort of your own home (we offer a $5,000 stipend toward making your remote office as comfortable and productive as possible)\n* Work within a remote-friendly culture with an incredible team \n\n# Requirements\n**Who you are**\n\n* Problem solving excites you!\n* Written communication is your forté; you can distill complicated topics into something clear and succinct\n* You approach every situation with high empathy\n* You believe support can transform user experience\n* You are a self-starter who takes initiative and is energized even when a clear path isn’t laid out for you\n* You're willing to travel to San Francisco twice per year\n* You have 1+ years of professional experience, ideally in a fast-paced environment\n* You have experience setting up and using Airtable (personally or professionally)\n* Bonus points if\n* You have experience working for a high-growth startup\n* You have a background in education\n* You’ve worked in a customer-facing role before\n* You have a consulting background or professional project management experience\n\n**What we offer**\n\n* Health care: we have you 100% covered (and your dependents 50% covered) with competitive medical, dental, and vision insurance. You'll also be eligible for a complimentary membership to One Medical Group.\n* Learning & Development: we offer a $2,000 per year stipend for your personal career development\n* Gym Membership: We’re proud to provide employees in our San Francisco and New York offices with complimentary gym memberships to Equinox, or up to $100/month reimbursement towards any other gym.\n* Generous PTO, sick leave, and parental leave\n\n**About Airtable**\n\nAirtable's mission is to democratize software creation, similar to the way the Macintosh democratized personal computing. Software is arguably the most important creative medium of the last century, yet most people cannot build their own software. Airtable gives people and companies a “lego kit” they can use to create custom applications on their own, regardless of technical experience.\n\nWe’ve raised $170M in venture funding, including most recently a 100M Series C from Benchmark, Thrive, and Coatue.\n\nAirtable is an Equal Employment Opportunity and Affirmative Action employer. We do not discriminate based upon race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.\n\nLearn more about the product and signup at http://airtable.com

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👁 2,017 viewed | ✍️ 114 applied (6%)
This job post is archived and the position is probably filled. Please do not apply.
We are growing! And we’re looking for an amazing individual to join our Customer Success team. We’re seeking a real champion for this position: a well-rounded person to help onboard our customers and help them succeed. This is a technical role but requires constant stellar communication, proactively offering setup support and assistance to our customers.\n\nUscreen is an amazingly diverse, fast developing video monetization platform, and the person joining us will play a pivotal role in our growth. This is a fast-developing industry, and we’ll need our Customer Success champ to know every detail about our platform and how our customers can use it to maximize its value. Besides just owning all that sweet knowledge, you’ll need to be able to communicate it, and educate our customers with ease.\n\nOur team is incredibly smart, passionate, supportive, skilled, open to learning and constantly developing. We’re looking for someone who can match that energy. \n\n**About the role:\n**This is a customer facing role: you will be one of the first points of contact for our customers in order to help them set up their account. From basic setup and video uploads, to answering a variety of questions generally asked when first signing up, it’ll be your responsibility to provide our customers with solid answers and guidelines.\n\nYour main goal is to become the go-to person for all onboarding questions and to create a rapport with our customers, making them feel they can reach out at any time.\n\nWe are looking for someone reliable and eager to work with us long-term. This is a full-time remote position, and is not suited for a digital nomad lifestyle. We require a steady internet connection and a mandatory overlap of working hours with the rest of the team. \n\n\nIn this role, you will wear a few different hats, including:\n\nProactively contacting new customers to help them get setup (by email & phone)\nHelping the tech support reps in the ticket queue\nAttending and (later) fully hosting webinars a few times per month\nGiving in-depth analysis of customers websites and content to offer them tips and tricks to succeed (and don’t worry, we have our marketing team watching your back)\n\n**Requirements:\n**Must have:\n2+ years in Customer Support or similar\nExperience in SaaS\nA fully functioning workstation and a quiet place to work (with their own laptop)\n\n\n**Must be:\n**Able to overlap with our Washington, D.C. based team: from 9AM to 6PM EDT\nQuick to learn and able to understand our platform as well as the video and OTT industry\nAble to work independently\nNative or near-native English speaker (North American accent is a plus but not a requirement)\nOverall a nice person :) \n\n**Our ideal candidate will also have:\n**Experience working with Zendesk or similar\nGood communication skills, both written and verbal\n\n\n**Benefits:\n**Full-time (40 hours per week) remote job with contract. We want to make it clear that this is NOT a freelance / part-time position you can do in tandem with other professional endeavors\nAmazing, young and motivated team\nWork from anywhere (OK, almost anywhere…), as long as you have regular overlap with Eastern Time business hours and can schedule overlap with Pacific Time business hours when needed for customer calls.\n20 paid days off per year (eligible after the first 6 months with the company)\nBudget for personal development\n\n\n**About Uscreen:\n**Uscreen is the world’s leading video monetization platform. We help thousands of creators, entrepreneurs, fitness trainers, coaches, entertainment companies and various other experts launch their own video-on-demand streaming service and make money selling videos online. Think of it as building your own "Netflix". We are a lean startup, but are fully independent, privately held and profitable.\n\nWe are a SaaS company with an agile, but structured environment. Uscreen is a remote-first company, with our team members distributed across the world. However, we do have rules and guidelines set in place to make sure everyone is delivering their best work and maintains an overlap with the rest of the key members of the team.\n\n\n**How to apply:\n**Apply using the link below\nWe review the applications and email candidates who qualify for the second round\nThe qualified candidates will be asked to do a test task: usually a video of yourself answering a few questions\nAfter we review the submissions, we will organize a Skype interview with the successful candidates\n\nPlease note that due to the high volume of applications, we are only able to respond to successful candidates. \n\n\n**APPLY HERE:**  https://goo.gl/forms/zB6PxA73bC6gsjyB3 \n\n# Responsibilities\n In this role, you will wear a few different hats, including:\n\nProactively contacting new customers to help them get setup (by email & phone)\nHelping the tech support reps in the ticket queue\nAttending and (later) fully hosting webinars a few times per month\nGiving in-depth analysis of customers websites and content to offer them tips and tricks to succeed (and don’t worry, we have our marketing team watching your back)\n\n**Must be:\n**Able to overlap with our Washington, D.C. based team: from 9AM to 6PM EDT\nQuick to learn and able to understand our platform as well as the video and OTT industry\nAble to work independently\nNative or near-native English speaker (North American accent is a plus but not a requirement)\nOverall a nice person :) \n\n# Requirements\n**Requirements:\n**Must have:\n2+ years in Customer Support or similar\nExperience in SaaS\nA fully functioning workstation and a quiet place to work (with their own laptop)

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Crossover


Customer Support Manager ($100k/year) Work

Customer Support Manager ($100k/year) Work


Crossover


customer support manager

team leader

technical support

management

customer support manager

team leader

technical support

management


👁 3,364 viewed | ✍️ 120 applied (4%)
This job post is archived and the position is probably filled. Please do not apply.
**Customer Support Managers at Crossover are excited about their mission to deliver world-class service and develop people at the same time. Our Managers are experts in analyzing data to improve performance. These elite coaches are the driving force behind Crossover’s success.**\n\nCustomer Support Managers are required to lead a remote team of level 1 and level 2 agents from all around the globe. To do so, you will utilize the data from our Worksmart Productivity Measurement tool to develop individual performance plans and achieve aggressive team goals. You will be responsible for coaching your team, and you will be expected to drive quality and ensure agents are delivering stellar service to every customer. You will also be an active part of Crossover’s growth by participating in hiring tournaments aim to find top talent for your teams.\n\n# Responsibilities\n **Key Responsibilities include but are not limited to:**\n\n* Manage and coach a team of 15-20 remote Level 1 & Level 2 Software Support Engineers\n* Conduct 1:1s to provide weekly updates to assess each team member’s performance\n* Manage the whole end to end process for incidents, requests, and escalations\n* Show week over week improvement \n* You will receive daily feedback from your VP on the team’s performance, and you will need to fix what is not working immediately \n* Utilize the data from the Worksmart productivity measurement tool to develop individual performance plans and achieve aggressive weekly goals\n* Collaborate with our Knowledge Base Team in the creation, management, and distribution of critical information\n* Participate in Crossover’s Global Hiring events\n* Be an active part of Crossover’s growth and innovative strategies on new product imports and proof of concepts\n* Be able to manage and thrive in a global, fast-paced virtual environment \n\n# Requirements\n**To be a great candidate for the Customer Support Manager position, you must have the following skills/experience:**\n\n* Bachelor’s degree or equivalent\n* Have perfect spoken and written English\n* 7+ years of software support experience managing +15 L1/L2 software support agents\n* Experience with deep diving for >500 tickets per week\n* Experience writing technical knowledge base articles and playbooks\n* Strong leadership and presentation skills\n* Excellent soft skills, including critical thinking, decision making, and conflict resolution\n* Committed to self-development and the professional growth of others\n* A passion for creating work in a process-driven way and working with team members to continuously improve the process\n* Excellent at reducing overly complicated and unstructured answers into a set of structured and straightforward decisions

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Beta Analytic


Account Manager for Europe - Freelancer Based in Europe

Account Manager for Europe - Freelancer Based in Europe


Beta Analytic


customer support

bus dev

archaeology

geology

customer support

bus dev

archaeology

geology


👁 2,161 viewed | ✍️ 1 applied (0%)
This job post is archived and the position is probably filled. Please do not apply.
**Beta Analytic** is looking for a self-motivated individual to help assist in our customer service and business development efforts with current and potential Scandinavian clients, which include universities, scientific researchers and archaeological institutions. Communications are over the phone and via email as well as periodic attendance at conferences. The candidate must be available during business hours and **based in Europe**.\n\nBeta Analytic is a dedicated radiocarbon dating laboratory for archaeologists, geologists and hydrologists. It also tests the renewable carbon content of various liquid, gaseous and solid materials for greenhouse gas and biobased/biofuel monitoring programs. Its sole mission is to provide academic and industrial researchers with highly accurate radiocarbon dating results within the quoted delivery time.\n\nThe company's head office is located in Miami, Florida, with forwarding facilities in London, Sydney, São Paulo, Beijing, Xiamen, Pune, Seoul, Taipei, and Nagoya.\n\nWe will give you all the training necessary to understand what is needed. This is a technical industry so we prefer an individual who will be able to commit the time and effort required to understand the market and end-users. A scientific background is a plus but not required. Additional languages and skills are welcome.\n\nDesired Qualifications\n\n- Excellent command / highly proficient in spoken and written English\n\nAttention to detail and accuracy\nBasic Computer Skills - proficient in use of email and the Internet\nPlanning and organizational skills\nInformation gathering and information monitoring\nCustomer service orientation\nLogical thinking and Problem-solving\nAvailability to travel to conferences & congresses\n\nFollowing an initial trial period, this could grow into a long-term position. This is a telecommuting position on a **freelance basis**.\n\nFor more information on our company please go to www.radiocarbon.com and www.betalabservices.com\n\nJob Type: Full-time

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strongDM


Account Manager

verified

Account Manager


strongDM


customer support

technical

exec

customer support

technical

exec


👁 1,223 viewed | ✍️ 1 applied (0%)
This job post is archived and the position is probably filled. Please do not apply.
strongDM is a product-first company that has developed a rabid fan base of customers. When was the last time you heard a customer say things like:\n\n* “God this is -- pardon my language -- f*cking awesome”\n* “strongDM just works. You forget it’s even there.”\n\nThere are no salespeople at strongDM; only engineers. We have a technical product with technical buyers. You can’t sell heads of infrastructure 😊 you can only show them the way. \n\nThe Manager, Accounts will be responsible for managing accounts, their happiness, retention, and growth, from POC through to an ongoing relationship. The right person for this role is a consultative hustler who can successfully empathize with their customer and drive them to adopt strongDM more completely. \n\nCompensation\n* Aggressive; we succeed when you succeed!\n* Strong base + commission\n* Medical, dental, and vision insurance\n* 3 weeks PTO + standard holidays\n* Equity in a fast-growing startup\n* No travel required\n\n# Responsibilities\n * Provide expert guidance on DevOps concepts, including infrastructure architecture across cloud and on-premise environments, IT operations, security, and development technologies and processes.\n* Engage existing strongDM customers to cause greater adoption of the product (via user count, feature penetration, or both).\n* Experience with implementing software products or solutions in large and dynamic enterprise companies\n* Provide industry-leading customer service and responsiveness.\n* Conduct technical discovery, value proposition communication, architectural and application guidance.\n* Manage customer success by owning the end-to-end post sales customer lifecycle – including on-boarding, expansion phase, and renewals.\n* Create a frictionless onboarding process for the customer by working closely with Support, Engineering, and Sales Engineering teams.\n* Work directly with Founders. \n\n# Requirements\n* Strong familiarity with databases (modern and legacy), servers (Linux & Windows), networking, and/or programming languages.\n* Be mature, polished, and with strong self-motivation.\n* 5+ years in a Security or Infrastructure external-facing role.

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When applying for jobs, you should NEVER have to pay to apply. That is a scam! Posts that link to pages with "how to work online" are also scams. Don't use them or pay for them. Also always verify you're actually talking to the company in the job post and not an imposter. Scams in remote work are rampant, be careful! When clicking on the button to apply above, you will leave Remote OK and go to the job application page for that company outside this site. Remote OK accepts no liability or responsibility as a consequence of any reliance upon information on there (external sites) or here.


👁 1,722 viewed | ✍️ 36 applied (2%)
This job post is archived and the position is probably filled. Please do not apply.
At Customer.io our mission is to help business talk like people. Today over 1200 internet businesses use Customer.io to manage, send, and track performance of email, SMSes and push notifications. Unlike typical marketing platforms, Customer.io helps business increase relevance by using behavior data: what people do or don’t do when logged in to a web or mobile app.\n\n# What will you be doing here?\nFor a long time, our technical support and sales teams were informally helping our customers be successful in the product, often spending a lot of time working with customers to plan their integration and campaigns in Customer.io.\n\nAs a Customer Success Manager, you’ll act as the project manager for the successful onboarding of the account. Tasked with getting general or strategic questions answered for new customers you’ll collaborate with technical support, sales, and engineering (when appropriate).\n\nWe don’t need you to be an expert at marketing - but rather an expert at getting questions answered and influencing the customer to make progress and move through blockers. You won't necessarily be a "data expert" but will be keen to get a good understanding or our app so that you can take a use case and leverage our features to make your customer successful.\n\nDay to day, you’ll be working with our customers who opt into an onboarding plan with us. This will include things like:\n* Transition calls with sales/CS/key stakeholders to outline the general onboarding plan and timetable\n* Conversations with customers to unearth reasons why messaging matters to them and help them plan, implement and follow through with their messaging goals\n* Planning and organization of the data customers will send to their Customer.io account, and how they’ll use it to power effective campaigns and newsletters\n* Being your customer’s first point of contact to provide them with dedicated support and initial troubleshooting. We don’t expect you to know all of the answers, but you will gather information and help from TS, Product, and Engineering to solve problems.\n* Following up with customers ~1x/quarter after the onboarding process is complete\n\n# About you:\n* You’re curious and enjoy learning about different businesses and industries.\n* You’ve got a thirst for knowledge, and are keen to get a good understanding of our app.\n* Creative problem solver who can understand the customer problem and find the best solution regardless of what the customer is asking for.\n* We often find ourselves in situations like this: A customer has done a wonky data integration with Customer.io. hey want to create a complex, time-sensitive campaign but their engineers are unavailable to make the data easier to use. How do you help them?\n* You’re calm under stress and not easily rattled.\n* You enjoy solving problems independently, but aren’t afraid to ask for help or collaboration when you need to.\n\n# What have you done before this?\n* You’ve worked in a company doing customer success\n* You have a background in SaaS\n* You have experience as a software developer / deep experience working with software developers in a technical capacity.\n* You’re opinionated about customer experience for a business and in general. In order to give strategic advice to customers, you should have well formed opinions!\n* Bonus points: You’ve been responsible for designing lifecycle messages\n\n# The Company \nOur mission at Customer.io is to help businesses talk like people. Our customers are marketers, growth hackers, and engineers who are always dreaming up fresh ideas for how to be sincere and personal in their messages to customers. Unlike typical marketing platforms, we help businesses send meaningful messages based on what people do or don’t do when using a web or mobile app. We give our customers the superpower of sending and tracking phenomenal emails, SMSs and push notifications.\n\n# Why should you work with Customer.io?\nWork at our head office in Portland, OR or anywhere in the world you want. The Customer Success team you’ll be joining are located in US Pacific and US Eastern timezones. We want to enable you to do your best work, and this is how we aim to do that—\n\n*  **Salary:** We are offering a salary between $60k-$80k USD for this position.\n*  **Equity:** You'll own a piece of the company that you help create. You’ll be recognized for your contributions by earning equity in the company.\n*  **Big Impact:** Our team is small, but growing quickly. The work you do will materially impact how successful we are as a company.\n*  **Great Tools:** Everyone in the company has an Apple computer and is given a budget for a motorized standing desk, Steelcase Leap office chair, external monitor, and anything else you'd like to get your job done.\n*  **Health Benefits:** We pay 100% of your premiums for you and your family for medical, dental and vision and short and long-term disability. \n*  **Paid Parental & Medical Leave:** Including adoption.\n*  **Retreats:** We get our whole company together twice a year. We've had retreats in Barcelona, Romania, Hunter Mountain, Chicago, Iceland, and Portland, Oregon.\n*  **Vacation:** Rest and recuperation is important. We offer 4 weeks of paid vacation with flexibility for more.\n\n# Diversity statement\nAt Customer.io, we’re committed to building a diverse environment and encourage minority applicants. So far, we have team members in France, Germany, Canada, Pakistan, India, Australia and all over the US. Our CEO and CTO grew up in Singapore and Arkansas respectively but met in New York City. Our company culture is always evolving; people from different backgrounds bring valued perspective and thoughtfulness to the work that we do and the culture we foster.\n\nCustomer.io provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, sexual orientation, gender identity, or genetics. In addition to federal law requirements, Customer.io complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training. Basically, we follow the law, but also like you for who you are!\n

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👁 1,469 viewed | ✍️ 16 applied (1%)
This job post is archived and the position is probably filled. Please do not apply.
Lead, Customer Success – Onboarding & Adoption\n(Remote | travel required)\n\nWe’re hiring a Lead, Customer Success for Onboarding & Adoption whose mission will be to drive delivery business value to our customers while leading and serving a team of Customer Success Managers (CSMs).\nIf you are an experienced Software-as-a-Service (SaaS) Customer Success or Customer Experience professional with demonstrable ability managing a team to drive customer business outcomes through user adoption of SaaS applications, Decisiv’s Vice President of Customer Success wants to hear from you.\nAs the Lead, Customer Success – Onboarding & Adoption, you will be the driving force behind our team of CSMs who help our customers achieve the desired business outcomes that led them to Decisiv’s products. Plus, you’ll be part of the fastest customer and user expansion Decisiv has undertaken, a critical part of successfully maturing and scaling Onboarding & Adoption processes and operations. In this role, you will report to Decisiv’s Vice President of Customer Success and will be his trusted lieutenant in maturing and scaling Customer Success at Decisiv.\n\nWHO YOU ARE\nTo be successful in this role, you should be passionate about things like:\n* Process Driven – designing Onboarding and Adoption processes that scale while also achieving the highest level of adoption for each Decisiv customer and their end users. \n* Data Informed – building data collection and analysis into processes to inform decisions\n* Customer Empathy – understanding end users, their responsibilities, their business challenges, and how they view technology and process changes\n* Organizational Change Management – Helping people and organizations change for the better\n* Hands-On – enjoying “getting hands dirty” by digging into complex operations \n* Problem Solving – breaking down ambiguous problems into concrete, manageable components and thinking through optimal solutions \n* Organization & Diligence – crossing the T’s and dotting the I’s\n\nABOUT DECISIV’S CUSTOMER SUCCESS TEAM\nOur remote-first Customer Success team is a group of self-starters who work remotely just as well as we do in-person. Our size means you’ll have ample opportunities to contribute to the future of our company while expanding your own skills. You’ll learn a lot here, and we want to learn from you. And while we will expect a lot from you, we also value your life outside of work and strive to offer an environment that affords time to recharge.\n\nWHAT YOU’LL BE DOING\nYou will be leading a team of CSMs to drive delivery of customer business value through onboarding and adoption activities while working closely with the VP of Customer Success to mature and scale Decisiv’s Customer Success operations. Some of your responsibilities will include:\nOptimizing and Scaling Onboarding & Adoption Team Processes and Operations:\n* Defining and overseeing standardized customer lifecycle processes and touchpoints\n* Creating a standardized Customer Success playbook and related materials (e.g., Success Plan templates) by customer segment and lifecycle stage\n* Achieving operational excellence within the Onboarding & Adoption Team\n\n\nDriving Delivery of Customers’ Desired Business Outcomes:\n* Finding ways for CSMs to deeply understand our customers’ business challenges, their desired business outcomes, and ways to help them address both\n* Defining, driving, and demonstrating the business value of Decisiv’s products and connecting that value to customers’ desired business outcomes\n* Methodically managing escalations from your direct reports, other Decisiv teams, and customers\n\nOwning OKRs and Other Metrics for Your Team:\n* Creating models and reporting mechanisms for things like customer health score, customer risk early warning system (e.g., product fit; onboarding; engagement/abandonment; customer sentiment), and team-internal financial and performance models\n* Supporting company and Customer Success OKRs and aligning Onboarding & Adoption OKRs and metrics to both\n* Regularly reporting on Onboarding & Adoption metrics to the VP, Customer Success\n* Routinely reviewing OKRs and other metrics with your team\n\nRecruiting, Coaching, and Managing the Onboarding & Adoption Team:\n* Maintaining a rigorous, fair CSM interview process that builds a pipeline of great candidates\n* Setting expectations and providing regular feedback on team and individual performance \n* Delivering regular training and coaching to your team\n* Performing common managerial tasks (e.g., scheduling, expense reporting) for your team\n\nQUALIFICATIONS WE REQUIRE\nTo be a viable candidate for this position, you must demonstrate to us that you have:\n* High ethical standards of conduct\n* Strong technical background and skills, especially with the products in our Customer Success tech stack: tools such as Slack, Zoom, JIRA, Confluence, Pendo, Full Story, Zendesk, Salesforce, Microsoft Office or Google Suite, and Business Intelligence (BI) tools like Jaspersoft and GoodData\n* Leadership, management, organization, communication (written and spoken), problem solving, and analysis skills\n* Provable ability to optimize and scale Onboarding & Adoption processes for a SaaS company\n* Experience from a Customer Success team at a Software-as-a-Service (SaaS) or technology company\n* Experience successfully managing a fully-remote team of 10 or more people.\n\nThe successful candidate will also have:\n* A Bachelor’s Degree from an accredited university or a minimum of 4 years of equivalent, directly-related experience leading some facet of a Customer Success team\n* The ability to work in the United States without Decisiv’s sponsorship\n* The ability to travel domestically and internationally without restriction, including holding a current passport or the ability to promptly obtain one. \n* A readily-available work environment:\n o With a strong, stable broadband internet connection that can handle Voice Over Internet Protocol (VOIP) calls, streaming video, and comparable high-bandwidth applications (at least 8 Mbps up / 1.5 Mbps down)\n o Where you can hold telephone and video calls or record video and audio content without interruption or distraction from background noise, activity, etc.\n\nQUALIFICATIONS WE REALLY LIKE\n* Experience at a SaaS or technology company that serves the transportation, heavy equipment, or power generation industries, especially parts and service management\n* Experience building an Onboarding or Customer Success team\n* Spoken and written communication skills in languages other than American English, particularly Spanish, French, Swedish, or Japanese\n* Live near a major transportation hub\n\nWHAT’S IN IT FOR YOU\n* A career opportunity to:\n o Lead and serve a dynamic and earnestly dedicated Customer Success team\n o Help mature and scale a growing SaaS company’s Customer Success organization\n* Work remotely when not traveling\n* Training, coaching, and support from a fun team\n o Lead and serve a dynamic and earnestly dedicated Customer Success team\n o Help mature and scale a growing SaaS company’s Customer Success organization\n* Work remotely when not traveling\n* Training, coaching, and support from a fun team\n

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When applying for jobs, you should NEVER have to pay to apply. That is a scam! Posts that link to pages with "how to work online" are also scams. Don't use them or pay for them. Also always verify you're actually talking to the company in the job post and not an imposter. Scams in remote work are rampant, be careful! When clicking on the button to apply above, you will leave Remote OK and go to the job application page for that company outside this site. Remote OK accepts no liability or responsibility as a consequence of any reliance upon information on there (external sites) or here.

Crossover


Customer Support Manager ( $100k/year)

Customer Support Manager ( $100k/year)


Crossover


helpdesk

technical support

customer support

exec

helpdesk

technical support

customer support

exec


👁 1,935 viewed | ✍️ 42 applied (2%)
This job post is archived and the position is probably filled. Please do not apply.
Customer Support Managers at Crossover are excited about their mission to deliver stellar service and develop people. Our Managers are experts in analyzing data from our Worksmart tool to drive performance. These elite coaches are the driving force behind Crossover’s success.\n\n# Responsibilities\n **Responsibilities include but are not limited to:**\n* Manage and coach a team of 15-20 remote Level 1 & Level 2 Software Support Engineers\n* Conduct 1:1s and check-ins to drive quality, and provide weekly updates to team\n* Give visibility and manage the whole end to end process for incidents, requests, and escalations\n* Show week over week improvement:\n* You will be measured by the quality and productivity of your teams on a weekly basis\n* You have to be comfortable with receiving daily feedback on the team’s performance and fix what is not working at the speed of light\n* Foster a culture that embodies Crossover’s values of excellence and world-class service.\n* Utilize the data from the Worksmart Productivity Measurement tool to develop individual performance plans and achieve aggressive team goals\n* Collaborate with our Knowledge Base Team in the creation, management, and dissemination of information\n* Participate in Crossover’s Global Hiring Tournaments\n* Be an active part of Crossover’s growth and innovative strategies on new product imports and proof of concepts.\n* Must be able to manage and thrive in a virtual, global, and fast-paced environment\n\n**Depending on the situation your day could start with:**\n\n* 1:1 meetings where the metrics are reviewed, feedback on calls and ticket analysis is given; and any blockers that agents have, discussed\n* Coaching sessions where agents need help/guidance on a specific topic, from soft-skills advice to technical product training\n* Weekly meetings: enforcing team updates, process changes, and/or improvements\n \n\n# Requirements\n**Mandatory requirements:**\n\n* Bachelor’s degree or equivalent\n* Pristine spoken English\n* 7+ years of software support experience managing +15 L1/L2 software support agents\n* Experience with deep diving for >500 tickets volume per week\n* Experience writing technical knowledge base articles and playbooks\n* Strong leadership and presentation skills\n* Excellent soft skills, including critical thinking, decision making, and conflict resolution\n* Committed to self-development and the professional growth of others\n* A passion for creating work in a process-driven way and working with team members to continuously improve the process\n* Excellent at reducing overly complicated and unstructured answers into a set of simple and structured decisions\n

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When applying for jobs, you should NEVER have to pay to apply. That is a scam! Posts that link to pages with "how to work online" are also scams. Don't use them or pay for them. Also always verify you're actually talking to the company in the job post and not an imposter. Scams in remote work are rampant, be careful! When clicking on the button to apply above, you will leave Remote OK and go to the job application page for that company outside this site. Remote OK accepts no liability or responsibility as a consequence of any reliance upon information on there (external sites) or here.

Helpjuice


Account Manager/sales at Growing B2B Startup

verified

Account Manager/sales at Growing B2B Startup


Helpjuice


sales

enterprise

customer success

sales

enterprise

customer success


👁 1,523 viewed | ✍️ 19 applied (1%)
This job post is archived and the position is probably filled. Please do not apply.
**Rockstars Only: Fast-Paced Growing Startup\n**\nBefore you read any further, please ask yourself whether you’re a rock star. If the answer is yes, continue, because you’re about embark upon a rollercoaster of fun and learning.\nIf you believe you are *NOT* a rockstar, please close this ad. Rockstars only.\n**What is Helpjuice?\n**\nHelpjuice is a fast-paced, growing, startup leading the knowledge management space with thousands of customers, amongst whom are: The US Government, Hertz, TCL Electronics, Stanford University, and many others.\n**Why Should I work there?\n**\nWe take pride in what we build, and our customers notice this. Our net promoter score and customer satisfaction index are amongst the highest in our industry. The reason for this is simple: We have a fast paced, rockstar team, that’s always learning & helping each other.\n**\n**Job Description\nWe are currently hiring for a Inside Sales Position to deal with an influx of 40-60 WARM leads. Your responsibility would be to:\nCommunicate with the Sales Director & CEO and provide weekly briefs and projections for each week. E.g.: I closed $X this week and will hit $y if a, b and c happens\nHelping clients love the product by educating them & understanding their needs.\nPersonally follow up via call/email to help customer understand the value of Helpjuice, and how we differ from our competition\nHandling support for current customers you onboard\n**How do I apply?\n**\nWe’ll only consider applications that fill out the application form\nWe make 90% of our hiring decisions based off the answers provided in the hiring application

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Beta Analytic


French Account Manager - Freelance

French Account Manager - Freelance


Beta Analytic


customer support

bus dev

archaeology

geology

customer support

bus dev

archaeology

geology


👁 2,360 viewed | ✍️ 1 applied (0%)
This job post is archived and the position is probably filled. Please do not apply.
**Beta Analytic** is looking for a self-motivated individual to help assist in our customer service and business development efforts with current and potential French clients, which include universities, scientific researchers and archaeological institutions. Communications are over the phone and via email as well as periodic attendance at conferences. The candidate must be available during business hours and **based in Europe**.\n\nBeta Analytic is a dedicated radiocarbon dating laboratory for archaeologists, geologists and hydrologists. It also tests the renewable carbon content of various liquid, gaseous and solid materials for greenhouse gas and biobased/biofuel monitoring programs. Its sole mission is to provide academic and industrial researchers with highly accurate radiocarbon dating results within the quoted delivery time.\n\nThe company's head office is located in Miami, Florida, with forwarding facilities in London, Sydney, São Paulo, Beijing, Xiamen, Pune, Seoul, Taipei, and Nagoya.\n\nWe will give you all the training necessary to understand what is needed. This is a technical industry so we prefer an individual who will be able to commit the time and effort required to understand the market and end-users. A scientific background is a plus but not required. Additional languages and skills are welcome.\n\nDesired Qualifications\n\n- **French native speaker**\n- Excellent communications skills (oral/written) in English\n- Attention to detail and accuracy\n- Basic Computer Skills - proficient in use of email and the Internet\n- Planning and organizational skills\n- Information gathering and information monitoring\n- Customer service orientation\n- Logical thinking and Problem-solving\n- Availability to travel to conferences & congresses\n\nFollowing an initial trial period, this could grow into a long-term position. This is a telecommuting position on a **freelance basis**.\n\nFor more information on our company please go to www.radiocarbon.com\n\nJob Type: Full-time

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👁 1,393 viewed | ✍️ 9 applied (1%)
This job post is archived and the position is probably filled. Please do not apply.
Are you a product manager who loves to interact with customers? Do you have a passion for solving complex problems?\n\nNow, imagine this — you get to work directly with fellow product managers to change the way companies set product strategy and create roadmaps — all from your home office. It is remote work. Pretty great, right?\n\nCustomer Success at Aha! is unique and challenging. You should know that we think about customer support differently. And we do not have commissioned salespeople. Instead, our all-remote team works closely with customers to highlight what's possible with our software — from conducting virtual product tours to sharing product management best practices drawn from personal experience.\n\nWe are looking for a high-energy product leader who is ready to take a huge career leap forward. If this is you, we want to hear from you!\n\nAs a Customer Success Senior Manager at Aha!, you will have an excellent opportunity to join a breakthrough and profitable company that is growing fast. Aha! was founded by a proven team of Silicon Valley veterans whose last two businesses were acquired by well-known public companies. More than 200,000 users trust Aha! to link their brilliant strategy to their team's work and create visual roadmaps.\n\n**We are looking for someone who:**\n* Has been a product manager for at least 7 years\n* Brings deep experience working with SaaS\n* Has experience consulting, managing accounts, or in professional services\n* Loves to showcase advanced technology to sophisticated customers\n* Writes exceptionally well\n* Wants work on a team with other high-performing peers\n\n**We are committed to being great, and we want someone who:**\n* Has a "can do" attitude and a history of delivering superb work again and again\n* Can work at a fast-paced company where the feedback cycle is measured in hours rather than weeks\n* Is seeking a career-defining opportunity on a proven, results-oriented team that has sold multiple software companies\n\n*We are building a distributed team, and you can work from anywhere in the United States or Canada for this role. We offer generous salary, equity, benefits, and a profit-sharing program.*\n\n\n\n#Location\n- United States or Canada

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OfficeNinjas


Community Manager

verified

Community Manager


OfficeNinjas


community

marketing

community management

customer success

community

marketing

community management

customer success


👁 2,640 viewed | ✍️ 31 applied (1%)
This job post is archived and the position is probably filled. Please do not apply.
**WHAT WE DO **\n\nThe administrative profession isn’t what it used to be, and the influx of changing technologies and new responsibilities in an ever-evolving workplace has business implications beyond the front desk. \n\nOfficeNinjas recognizes admins and workplace operators, aka “Ninjas,” for the curious, engaged, forward-thinking professionals they are. We exist to provide vital resources, educational content, vendor vetting, networking events, and industry insights to ensure they have every opportunity to lead a valued and fulfilling professional life.\n\n\n**WHAT WE’RE LOOKING FOR **\n\nWe’re looking for a Community Manager (CM) with a distinctive voice who can champion the OfficeNinjas brand and harness the power of our global network.\n\nThe admin role is evolving, and Ninjas are leading the charge. Like all pioneers, they have big ideas and even bigger questions. The CM hears everything our community members share and eagerly responds with well-researched suggestions, a dose of encouragement, or an offer to facilitate a connection. \n\nThe ideal candidate knows how to balance their unique personality with the OfficeNinjas’ brand so that every interaction feels human and authentic. They’ve found the intersection of fun and professionalism. They live there now. \n\nAn integral member of OfficeNinjas’ fully remote team, the CM knows how to collect, synthesize, and report feedback in a way that helps our team better understand admins and anticipate their needs.\n\nMost importantly, the person who lands this gig needs to LOVE working with people. We’re a company founded on relationships, and this job represents that. The CM must be a clear, efficient, and friendly communicator who thrives in a collaborative, remote work environment.\n \nFeeling excited and motivated? Then you’re exactly the type of candidate we’re looking for.\n\n**WHAT YOU DO **\n\nUsing your powers of project management, you serve as the lead contact for OfficeNinjas Think Tank, a specialized group of highly vetted Ninjas who advise our team on business development, marketing efforts, and product development. \nYou manage every aspect of our volunteer program, including interviewing, selecting, and training reliable event volunteers who are passionate about the OfficeNinjas community.\nThrough guidance, organizational support, and brand education, you nurture the OfficeNinjas Ambassadors, a motivated group of admins who help generate awareness and excitement for our content, programs, services, and events.\nYou do more than just moderate our social media platforms. You create spaces that are supportive and informative by encouraging conversation and providing valuable content. \nUsing the SOP that you create, you manage our HelpScout account, ensuring that all customer support concerns are addressed with care and efficiency. \n\n**WHAT YOU NEED TO HAVE**\n\n25+ hours a week to consistently dedicate to OfficeNinjas (with room to increase hours) \nTwo years of experience in community management, preferably for a remote team\nGood understanding of the business operations/administrative role (bonus if you’ve worked as a Ninja yourself).\nAbility to maintain accuracy under pressure, handle multiple projects simultaneously, and adapt quickly to rapidly shifting priorities. \nA builder’s sensibility. You understand that if it doesn’t exist, it’s time to take ownership and build it with scalability in mind. \nProficiency in Asana (or similar project management tool), G Suite, and Slack. \nA healthy combination of big-picture perspective and appreciation for the details.\nA passion for collaboration. Your team members’ success is your success. You want everyone, yourself included, to continue to learn and grow.\nAn appreciation for candor. You can handle it and offer it up.\nTech savviness. You’re constantly researching new tech tools, and you think every new software system is figureoutable.\nExcellent written and verbal communication skills. You’re always respectful but you don’t mince words, and you get to the point in as few characters as possible.\nMajor chops in the problem-solving category. You’re constantly thinking ahead. And when issues do pop up, they don’t greatly impact your project’s progress or outcome.\nA growth mindset. You seize opportunities to learn skills outside of your job description.\n\n \n**LAST WORDS**\nWe mentioned we appreciate candor, so here’s a bit of OfficeNinjas realness: we work hard and smart. We launch and execute new projects every 90 days, accomplishing in three months what most businesses do in a year. We’re looking for someone who can jump in the game, pick up the ball, and run with it.\n\nThe Community Manager is a long-term role, and they will be crucial to our success and growth. They’ll champion the OfficeNinjas brand and harness the power of our global network of admins. The job comes with a ton of responsibility, but an equal amount of opportunity and even more fulfillment.\n\nDid this job description spark a little fire and give you goosebumps? If you’re excited to apply, we would love to learn more about you!\n \n\n# Requirements\nApply for the CM position here –> http://bit.ly/officeninjas-cm

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Wave


Customer Support Team Manager - Bilingual (french/english)

verified

Customer Support Team Manager - Bilingual (french/english)


Wave


customer support

french

english

english teacher

customer support

french

english

english teacher


👁 4,047 viewed | ✍️ 2 applied (0%)
This job post is archived and the position is probably filled. Please do not apply.
**Our mission:**\nIn 2017, one billion immigrants worldwide sent over $600 billion home to family and friends, dwarfing foreign governmental aid. In the age of cheap, quick transfers through services like Paypal and Venmo, these people are trekking to stores to pay fees averaging over 7% for transfers that typically take 24 hours or more.\nWave's mission is to change that by making sending money anywhere in the world easy and affordable. Since 2014, our app has allowed Africans in the US, the UK, and Canada to send money instantly to mobile money wallets in Kenya, Uganda, & Tanzania, saving our users over 70% relative to Western Union and MoneyGram.\nWe recently launched remittances to Ghana, where we're growing quickly, and are looking to rapidly expand throughout Africa in the next year. That's where you come in...\n\n**How you'll help us achieve it:**\nDelighting our users is a core value at Wave. Excellent customer support is essential to this, but difficult to scale. We're looking for someone with experience running and scaling a customer service team so that we continue to wow our users as we expand to new markets.\n\n**In your first few months, you'll** \n* Be responsible for seeing that our users receive the best possible experience when they contact us via phone, text or email. We get over 15,000 calls and texts each month!.\n* Grow, train, and evaluate our English-speaking Support Team, made up of 17+ hourly employees. \n* Turn your team into a feedback mechanism to help us improve both our internal and external product at an ever faster rate.\n* Build a French-speaking support team sourced out of Senegal to service our upcoming France to Senegal corridor.\n* Work with our Head of User Experience and Risk Support Manager to set metrics-based performance goals for your team. You'll then craft processes and feedback loops to help your team achieve these.\n* Create and perpetuate a Support Team culture centered on empathy for and empowerment of our users and transparent and constructive collaboration within the team.\n* Coordinate with our Internal Tools team to ensure the Support Team has the resources it needs to serve our users.\n\n**Requirements** \n* *You have a high-level of proficiency in both English and French.*\n* *You've had at least three years experience leading and scaling customer service teams that offer support over the phone.*\n* You feed off interacting with people and getting the best out of them.\n* You possess an analytical mind and enjoy looking at data to both track trends and develop your team.\n* You're passionate about Wave's mission, and excited to do what needs to be done to reach our customer experience goals.\n\n**Our company**\n* We are a distributed group of six engineers and twelve operations team members spread across three continents who are deeply passionate about our mission.\n* Each quarter, we go on a five-day retreat together. In 2018, we've been to Vancouver, Lisbon and Austin.\n* We play in bands, teach dance classes, run Vipassana retreats, played semi-pro basketball, and built tools to help Doctors' Without Borders respond to the Ebola crisis.

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When applying for jobs, you should NEVER have to pay to apply. That is a scam! Posts that link to pages with "how to work online" are also scams. Don't use them or pay for them. Also always verify you're actually talking to the company in the job post and not an imposter. Scams in remote work are rampant, be careful! When clicking on the button to apply above, you will leave Remote OK and go to the job application page for that company outside this site. Remote OK accepts no liability or responsibility as a consequence of any reliance upon information on there (external sites) or here.

Platform.sh


Account Manager

Account Manager


Platform.sh


customer support

customer success

saas

btob

customer support

customer success

saas

btob


👁 2,988 viewed | ✍️ 2 applied (0%)
This job post is archived and the position is probably filled. Please do not apply.
Platform.sh is a groundbreaking cloud hosting and development tool for web applications.\nThough young, we have become a major player in ecommerce and we recently helped launch Magento Enterprise Cloud Edition and the Sensio Cloud on Platform.sh technology.\n\nWe are an award-winning team of hard-core hackers who want to revolutionize the way that developers and agencies build and deploy web applications. We’re mostly distributed, but we meet up daily in cyberspace, and occasionally in Paris, France. We value enthusiasm, team spirit, and a constant desire to expand personal knowledge and contribute to the community. We provide a multi-cultural, casual and balanced work environment. \n\nOur Account Managers are the ambassadors for the Platform.sh brand. They know the intricate needs and challenges of the customers in their portfolio and deeply care about their success. They lead communications in times of change or problem resolution, and foster a healthy working relationship with the customer.\n\nMission : \n\nSales activity for existing customers:\n\n- ensure renewal of contracts, including up and cross sells\n- report on renewal activity\n- liaise with sales team when necessary\n\nCustomer care: \n- be involved in the customer’s journey from on-boarding to continued partnership\n- monitor and measure Customer satisfaction (eg. Net Promoter Score) through regular health checks\n- coordinate the involvement of company personnel, including support, service, and management resources, in order to meet account performance objectives and customers’ expectations\n- solve conflicts and concerns that were not solved at Customer Support level\n- build and manage workflows for handling complaints\n\n\nTechnical Skills : \n\n- SaaS business acumen \n- relational and negotiation skills\n- ability to effectively prioritize and escalate customer issues as required\n- ability to learn and assimilate technical information quickly\n- fluent written and verbal English\n- basic knowledge of web application architecture and services (DNS, CDN, web servers, databases, cache layers, etc.) and distributed systems.\n- basic knowledge of web development workflows and tools (git, CI tools)\n- knowledge of common web applications and frameworks: Magento Ecommerce, Symfony, Drupal, eZ Platform, or Typo3 (a lot of our customers run those)\n- knowledge of cloud services (AWS, Azure)\n\nSoft Skills : \n\n- customer orientation\n- sense of service\n- energetic and self-motivated\n- communication and listening skills\n- analytical, problem solving and troubleshooting expertise\n- organization \n- pragmatism\n- capacity to work remotely in an international fast growing environment\n- high degree of ownership over one’s work

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Filestage


Customer Success Manager

verified

Customer Success Manager


Filestage


customer success

customer support

saas

b2b

customer success

customer support

saas

b2b


👁 1,659 viewed | ✍️ 25 applied (2%)
This job post is archived and the position is probably filled. Please do not apply.
# About Us\nAt [Filestage](https://filestage.io) we believe that broken workflows poison teams with miscommunication, friction, and frustration. Our mission is to fuel creative teams with a rock-solid workflow. With our software, we empower people to produce great results together and build healthy and meaningful relationships at work. \nOver 500 companies (and growing!) all over the world like Lufthansa, Rabobank or Jung von Matt benefit from happier and more productive employees with Filestage. We work hard to build great things together — and make time to celebrate our accomplishments.\n\n# Your mission\n* **You own customer success.** You plan and execute the strategy to make our clients happy and increase their retention.\n* **You’re the best buddy of our clients.** You train and support our clients over chat, email and, phone. Don’t worry, our clients are friendly and don’t bite.\n* **You create a well-oiled customer success machine.** You manage our (currently still small) customer success team and help it grow. For that, you manage the operations, lead the recruiting and coach our team.\n* **You influence our future and help Filestage grow.** With your contributions in customer success, you have a true impact on how Filestage simplifies the life of thousands of creatives around the globe.\n\n# You’re good at\n* **You enjoy connecting with people.** You know the definition of empathy without checking Wikipedia and put it into practice daily.\n* **You’re passionate about customer success management.** You have professional work experience in customer success management. Ideally B2B SaaS/Software.\n* **You take ownership.** You are filled with passion to take responsibility and to make things happen. You are an energetic self-starter who wants to make a tangible impact on a rapidly growing product and company.\n* **You are a team player.** You understand that we can only be successful as a team. Like everyone else in our great team, you are fair, honest and respectful — and you are ready to have a lot of fun.\n* **You are fluent in English.** German and French are a nice-to-have.\n\n# This is what you get\n* **You have the freedom to work wherever you want.** Come work with us at our office in Stuttgart (Germany) or work remotely.\n* **Your opinion matters and your work is valued.** You have the chance to make a difference. \n* **You have a steep learning curve** by working hands-on together with highly talented minds.\n* **Are you tired of useless meetings and slow decision making?** We have flat hierarchies, no bullshit meetings and we move fast.\n* **You work with top-notch technologies and lean processes.** We use Slack, Asana, Hangouts — and of course Filestage — to communicate efficiently.

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komoot


Customer Support Manager (german & English)(m/f)

verified
UTC -1 to UTC +3

Customer Support Manager (german & English)(m/f)


komoot

UTC -1 to UTC +3

customer support

customer service

english teacher

exec

customer support

customer service

english teacher

exec


👁 1,369 viewed | ✍️ 47 applied (3%)
This job post is archived and the position is probably filled. Please do not apply.
\nMillions of people experience real-life adventures with our apps. We help users all over the world discover the best hiking and biking routes, working to empower everybody to explore more of the great outdoors. And we’re good at what we do: Google and Apple have listed us as one of their Apps of the Year numerous times and users have given us more than 40.000 5 star ratings. Quality and the happiness of our users have always been central to us. To help our users with questions, technical problems and to get the most out of the product, we are looking for an outstanding Customer Support Manager to join our team.\n\n**Your key responsibilities:**\n\n- Answer questions from users on all channels (Tickets, Forum, Twitter, Facebook, App Stores)\n- Understand what users want, organize their ideas and summarize the latest information for product development\n- Work with developers and QA to find and solve critical bugs in the wild\n\n**Why you’ll love it**\n\n- You will work with outdoor fans and help them to have great experiences\n- You will be the voice and the ear for our users and have a big impact on our community\n- You will play a key role in our international team of designers, copywriters, app, backend and product experts\n- We let you work from wherever you want, be it a beach, the mountains, our headquarters in Potsdam or anywhere else that lies in any time zone between UTC-1 and UTC+3\n- Every day, your work will inspire people to discover more of the great outdoors\n- You’ll join us for team gatherings in locations like Mallorca or the Bavarian Alps several times a year\n\n**You’ll be successful in this position if you**\n\n- Have outstanding communication skills in German & English (C1-2) as well as a positive and eager attitude.\n- Are highly self-driven, responsible and keen to improve\n- Have 1+ years experience working in online or tech support and you love it\n- Are a tech savvy person that loves to learn quickly\n- Are able to break down complex problems to simple explanations\n- Are curious about the needs of users\n- Have a passion for Outdoor Sports, Apps and Technology\n- Are well-organized and able to handle several tasks at the same time\n\n**Sound like you?**\nThen send us the following\n\n- Your CV\n- Why you’re interested in working at komoot\n- Tell us a little about yourself and show us your interests via OSM, Twitter, Tumblr, Flickr or your website\n- Bonus points for: Doing something creative with komoot (We love people who go the extra mile)\n\n\n#Location\n- UTC -1 to UTC +3

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Crossover


Customer Support Manager

Customer Support Manager


Crossover


customer support

exec

customer support

exec


👁 1,234 viewed | ✍️ 9 applied (1%)
This job post is archived and the position is probably filled. Please do not apply.
\nESW Capital takes an unorthodox approach to hiring in an attempt to improve the candidate experience by expediting the hiring process through an innovate online hiring tournament. Candidates will receive an offer as soon as the day of the event should they be successful.\n\nWe're running an Online Hiring Tournament on May 19th to hire Customer Support Managers (USD $100K/yr).\n\nThis event will include all testing for the role. Upon grading the deliverables from the event, we will set up qualified candidates with an interview with the hiring manager.This is a 100% remote, full-time role.\n\nWe're looking for experienced B2B Customer Support Managers who are the world’s best at managing customers and support teams. You will be expected to demonstrate both a mastery of the technical skills associated with the products at hand, as well as the managerial ability to motivate, build, grow and monitor your team in a high performing environment. We find that the best Customer Support Managers have a software engineering background but a passion for interacting with and solving the toughest customer problems.\n\nSpecifically, you will be responsible for overseeing a team of 15-20 individuals. You will be responsible for ensuring that team members are assigned support tickets and liaise with IT and Engineering teams where necessary to get tickets resolved and manage escalations from customer with fast resolution time and high quality deliverables. Unlike other support organizations - we have an innovative model where every agent learns every product. To do this - we staff with only the best global support engineers. You will own the process of reviewing feedback from customers and using the insights to set challenging goals for the team. Under your leadership, we expect to see consistent improvement in the net promoter score and the issue resolution times.\n\nWe recommend that you attend the tournament instead of applying online, as our tournament process will be much faster.\n\nClick Apply Now > Register at the green button - you will receive the webinar link after completing registration.

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When applying for jobs, you should NEVER have to pay to apply. That is a scam! Posts that link to pages with "how to work online" are also scams. Don't use them or pay for them. Also always verify you're actually talking to the company in the job post and not an imposter. Scams in remote work are rampant, be careful! When clicking on the button to apply above, you will leave Remote OK and go to the job application page for that company outside this site. Remote OK accepts no liability or responsibility as a consequence of any reliance upon information on there (external sites) or here.

Auth0


Technical Customer Success Manager

Technical Customer Success Manager


Auth0


customer support

exec

customer support

exec


👁 1,206 viewed | ✍️ 63 applied (5%)
This job post is archived and the position is probably filled. Please do not apply.
\nThe Technical Customer Success Manager (T-CSM) scales across a broad number of customers in our SMB and mid-market segments to ensure customers move to and remain in healthy productive use of the Auth0 platform.  T-CSMs apply their expertise in development and IdAM solution architecture to help customers integrate and continue to mature their adoption of Auth0. This will be achieved through an approach of both depth (1:few) and breadth (1:many) activities.\n\nResponsibilities:\n\n\n* You will immerse yourself in the common patterns and practices of Auth0 solutions\n\n* You will manage the onboarding of new customers, ensuring technical elements of onboarding are correctly gathered to provide seamless engagement with professional services and/or to ensure correct enablement path.\n\n* You will align customers to patterns and practices and provide high level architectural guidance on the recommended implementation.\n\n* You will be responsible to advance customers’ integration maturity by providing ongoing guidance at scale around common patterns and best practices - think webinars, training sessions, technical tutorials.\n\n* You will use systems to analyse data around usage/health and identify and address any business or technical concerns or blockers for customers in bad health.\n\n* You will establish relationships with customers’ senior technical project stakeholders and developers, building a reputation for yourself as someone they reach out to for advice and guidance, listening to and synthesizing complex business and technical problems.\n\n\n\n\nRequirements:\n\n\n* Excellent written and verbal communications skills, with the ability to modify style, approach and content to the audience (developer through to exec sponsors).\n\n* Experience working in a customer facing role and working internally with Sales, Support, Professional Services, and Product/Engineering.\n\n* Extensive experience with software development, common development frameworks, API’s,  SSO and authentication and authorization protocols. Node.js and front-end development framework knowledge being a plus.\n\n* Superb problem solving skills - proactively crafting and selling customer vision on how to make Auth0 a core part of their system landscape.\n\n* Experience coordinating internal resources for projects, product updates, issue and incident resolution together with owning and managing any relevant customer communications.\n\n\n\n\nAuth0 values diversity and inclusion and is an equal opportunity employer. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. Auth0 participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S.

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OfficeNinjas


Project Manager

verified

Project Manager


OfficeNinjas


customer support

exec

customer support

exec


👁 1,819 viewed | ✍️ 2 applied (0%)
This job post is archived and the position is probably filled. Please do not apply.
OfficeNinjas is bursting at the seams with new campaigns, initiatives, and events designed to empower our global community of admins. We’re searching for an ace project manager to take each one of our BIG ideas and map out a path from concept to reality.\nThe ideal teammate will embrace the responsibility of managing every project from start to finish, using their smarts, resourcefulness, and next-level organizational skills to deliver high-quality work that’s accurate and always on time. They can juggle multiple projects with grace (Admingling Event Series, Admin Week, and Ninja Labs are three examples). And while they’re always anticipating potential issues, they can roll with the punches and problem-solve on the fly.\nMost importantly, the person who lands this gig needs to LOVE working with people. We’re a company founded on relationships, and this job represents that. The project manager must be a clear, efficient, and friendly communicator who thrives in a collaborative, remote work environment.\nFeeling excited and motivated? Then you’re exactly the type of candidate we’re looking for.\nLearn more about OfficeNinjas and our hiring process -> https://officeninjas.com/careers/\nWHAT YOU'LL DO\n- You’re the master of to-do lists. You ensure every aspect of your assigned projects—from brainstorming to execution—is successfully completed on time.\n- You’re the deadline whisperer. You constantly evaluate every project, adjusting priorities and anticipating issues. Because you’re on top of everything, it’s easy for you to generate status updates and present them.\n- Each of your projects has a different team, and you’re responsible for onboarding its members and facilitating its communication. You not only answer questions and run interference, but you also ensure that your teammates are enjoying their work and feel supported.\n- You create budgets and stick to them. You keep one eye on expenses and the other on sales projections.\n- Quality control begins and ends with you. You triple check, test, and analyze every aspect of your project during every phase, from pre-launch to post-mortem.\n- Through regular Slack calls, you share updates, progress, and obstacles with the OfficeNinjas’ founders.\nWHAT YOU NEED TO HAVE\n- 20+ hours a week to consistently dedicate to OfficeNinjas (with room to increase hours).\n- A minimum of one year of experience working in a fast-paced, remote environment.\n- An unshakable ability to work autonomously and stay focused without oversight or hand-holding.\n- Ninja-level mastery of Asana or a similar project management tool.\n- Proficiency in Google Drive, Docs, Sheets. (You find joy in looking for new add-ons and sharing them with the team.)\n- A healthy combination of big-picture perspective and appreciation for the details.\n- A passion for collaboration. Your team members’ success is your success. You want everyone, yourself included, to continue to learn and grow.\n- An appreciation for candor. You can handle it, and you can offer it up.\n- Tech savviness. You’re constantly collecting new tech tools, and you think every new software system is figureoutable.\n- Excellent written communication skills. You get to the point in as few characters as possible.\n- Major chops in the problem-solving category. You’re constantly thinking ahead. And when issues do pop up, they don’t greatly impact your project’s progress or outcome.\n- A growth mindset. You seize opportunities to learn skills outside your job description.\nBONUS\n- Experience with Zapier, Typeform, LastPass, Slack, Canva, Salesforce, QuickBooks, Tableau.\n- Interest in attending OfficeNinjas events.\n- Willingness to travel to San Francisco Bay Area for team meetings.\nLAST WORDS\nWe mentioned we appreciate candor, so here’s a bit of OfficeNinjas realness: we work hard and smart. We launch and execute new projects every 90 days, delivering in three months what most businesses complete in a year. We’re looking for someone who can jump in the game, pick up the ball, and run with it.\nThe Project Manager is a long-term role, and they will be crucial to our success and growth. They’ll be the first and last eyes on every project. The job comes with a ton of responsibility, but an equal amount of opportunity and even more fulfillment.\nDid this job description spark a little fire and give you goosebumps? If you’re excited to apply, we would love to learn more about you!

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Snowplow Analytics


Technical Customer Success Manager

Technical Customer Success Manager


Snowplow Analytics


customer support

exec

customer support

exec


👁 906 viewed | ✍️ 2 applied (0%)
This job post is archived and the position is probably filled. Please do not apply.
\nTechnical Customer Success Manager \n\nLocated in London, Berlin or New York \n\nOur mission is to empower people and companies to use data to do transformative things. We provide technology and services that enables our users to collect the data that they want, use that data to surprise and delight their customers, and transform their business. Snowplow has grown significantly this last year and is set to do the same in 2018. In order to continue providing the best possible experience for our customers, we are now looking for our first Technical Customer Success Manager to help with all aspects of the post-sales relationship. \n\nThe Opportunity:\n\nAs a Technical Customer Success Manager, you'll be responsible for (i) identifying and understanding what individual clients are looking to achieve with their data, (ii) support them realising those goals, (iii) help them identify other opportunities to use data and execute on those. This isn’t your average Customer Success position and will require deep technical understanding of our product, our customer’s technical landscape and how those two will align.\n\nYou'll be working closely with other teams within Snowplow to deliver our users the best possible service including our Support, Services, Product, Marketing and Sales teams. As our first Technical Customer Success Manager, you'll have the opportunity to define, shape and grow this new and critical team within the broader context of Snowplow.\n\nThe environment you’ll be working in:\n\nOur culture is one of autonomy, transparency and collaboration. As part of this culture, we believe that smart people should be empowered to work however suits them best so we let you do just that. We offer the flexibility to work remotely or in the office, and we don’t pay too much attention to the hours you’re glued to your desk (be that virtual or physical), it’s about the work that you get done. Over half of our current workforce are dotted all around the world, which we love and are keen to continue supporting as we grow. \n\nWhat you’ll be doing:\n\n\n* Identify customer goals and ensure these are being met throughout lifecycle with a focus on resolving any key pain points  \n\n* Build and maintain trusted relationships with our customers by developing a deep understanding of their business and aligning our product offering to their needs\n\n* Own the onboarding & implementation process for new customers \n\n* Prevent churning of accounts and optimise retention through training, workshops and continued education of our product \n\n* Proactively analyse product usage and offer tailored advice to drive product innovation and activate customers to higher levels of usage \n\n* Track and monitor customer accounts to uncover any upsell opportunities for our Sales team to pursue \n\n* Work collaboratively with other teams such as Tech Ops, Support & Engineering to solve any customer queries/issues \n\n\n\n\nWhat you bring to the team:\n\n\n* Min 3 years in a technical account management, customer success or consulting role, preferably in the data analytics space\n\n* Degree in analytically rigorous field or equivalent industry-related experience \n\n* Able to confidently and clearly communicate complex concepts to customers with sophisticated understanding of data \n\n* Strong interpersonal skills and desire to build lasting relationships with customers, as well as colleagues \n\n* Demonstrable experience leveraging data to drive product usage, identify upsell opportunities and prevent churn \n\n* Flexible, innovative and collaborative approach\n\n* Self-starter and able to prioritise \n\n* Process-oriented and strategic thinker \n\n\n\n\nWhat you’ll get in return:\n\n\n* Competitive package based on experience\n\n* 25 days holiday a year plus bank holidays\n\n* The freedom to work wherever suits you best\n\n* Two fantastic company away-weeks a year\n\n* Working alongside a strong and talented team\n\n\n\n\nOffice-specific:\n\n\n* Convenient central Shoreditch location\n\n* Continuous supply of Pact coffee\n\n* Regular mystery events\n\n* MacBook and 5K 27” screen \n\n\n

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Forecastly


Customer Success Manager

verified

Customer Success Manager


Forecastly


product manager

customer support

exec

product manager

customer support

exec


👁 1,742 viewed | ✍️ 31 applied (2%)
This job post is archived and the position is probably filled. Please do not apply.
Forecastly, a fast-growing inventory management platform for Amazon sellers, is seeking a Product Marketing Manager to help accelerate our growth.\n\nDo you have incredible communication skills? Do you have a way with words? Do you constantly feel a need to always be learning? Are you up for a challenge where you are rewarded for success? Yeah? Let’s talk.\n\n### The Position\nWe’re looking for someone to help us scale the Forecastly customer success department. This team member will have the unique opportunity to be a key player at a fast-growing remote SaaS startup. In the Customer Sucess Manager role, you will be responsible for building and executing customer success programs to increase user engagement.\n\nYou’ll be directly responsible for educating new users about proper inventory management techniques and best practices for maximizing the ROI from Forecastly. You’ll also be assisting users with questions and problems they have while using the software. This role requires frequent communication with the other Forecastly team members about bugs and new feature requests we receive.\n\nThis role requires outstanding written and verbal communication. You’ll be doing frequent trainings via video chat and webinars, which means your “bright” personality should shine on camera.\n\nThis a full-time remote position (US-preferred), which may require occasional travel for conferences and team meetups.\n\n**IMPORTANT: Please apply directly on our site: [https://www.forecast.ly/join-forecastly-team/](https://www.forecast.ly/join-forecastly-team/)**\n\n### Responsibilities\n- Build and implement customer onboarding strategy\n- Write and edit customer portal help articles\n- Conduct small group webinars for user training\n- Create and edit user training videos\n- Assist with customer support cases\n- Design and implement new ideas to reduce customer churn\n- Track all onboarding progress using standard analytics platforms\n- Regularly report on progress to the team\n\n### Qualifications\n- Have excellent written and verbal communication\n- Be extremely hardworking and self-motivated\n- Be willing to experiment and try anything and everything to hit specific, measured goals\n- Be outgoing, creative and innovative\n- Amazon marketplace selling or inventory management experience is a plus, but certainly not required\n\n**IMPORTANT: Please apply directly on our site: [https://www.forecast.ly/join-forecastly-team/](https://www.forecast.ly/join-forecastly-team/)**

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Skyscrapers


Customer Lead Engineer

verified

Customer Lead Engineer


Skyscrapers


devops

cloud

engineer

customer support

devops

cloud

engineer

customer support


👁 1,198 viewed | ✍️ 2 applied (0%)
This job post is archived and the position is probably filled. Please do not apply.
You are passionate about open source technology, public cloud, containers, devops and modern application architectures and workflows? Then you might be the person we’re looking for!\n\n## About the role\n\nFor the *Customer Success Circle* we are looking for a person that can fill the role of *Customer Lead Engineer* as primary role. This role would ideally by combined with a more technical role that we have open (check our other openings).\n\nSkyscrapers has various kinds of customer stacks ranging from custom built cloud platforms based on CodeDeploy to the fully standardised container based platforms we've been building lately. The Customer Success circle is the group that works directly with our customers to deliver that technology and provide the necessary guidance.\n\nPeople in the Customer Lead Engineer role work with our customers to deliver the right technology, make sure they can use it and that the cooperation evolves in the right (technical) direction.\n\n## Your key responsibilities\n\nThis role is a combination of technical first point of contact, hands-on technical advisor and trusted liaison between both companies.\n\n* Be the main liaison between the customer’s development/ops and our team(s)\n* Communicate important events (roadmap changes, operational issues, …) to all stakeholders\n* Ensure operations go smooth for your customers\n* Support operational coverage of all customers, follow up and solve incidents\n* Bring customer feedback to the attention of the right circles in Skyscrapers\n* Align Skyscrapers Reference Architecture and customer roadmaps\n* Understand customer business, culture, challenges and direction\n* Integrate customers in our way of working (process, guidance & education)\n* Follow up customer work (setups, changes, etc) as they are handled in the Skyscrapers organisation.\n* Participate in a 24/7 rotation and emergency response (company wide) and some other non-24/7 shared responsibilities\n* Potentially take up other roles as well (secondary roles)\n\n## Interested?\n\nInterested? You can find [a more detailed description of the role here](https://skyscrapers.eu/jobs/lead-engineer). Also be sure to check out [the general jobs page for more important information](https://skyscrapers.eu/jobs).

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When applying for jobs, you should NEVER have to pay to apply. That is a scam! Posts that link to pages with "how to work online" are also scams. Don't use them or pay for them. Also always verify you're actually talking to the company in the job post and not an imposter. Scams in remote work are rampant, be careful! When clicking on the button to apply above, you will leave Remote OK and go to the job application page for that company outside this site. Remote OK accepts no liability or responsibility as a consequence of any reliance upon information on there (external sites) or here.

Eleos Technologies


Lead Support Engineer

Lead Support Engineer


Eleos Technologies


customer support

exec

engineer

customer support

exec

engineer


👁 1,005 viewed | ✍️ 4 applied (0%)
This job post is archived and the position is probably filled. Please do not apply.
\nDo you have coding experience, but prefer people to code?\n\nWe are looking for lead support engineer who can provide excellent customer support to our diverse customer base.  We're bringing the transportation industry into the 21st century using mobile software. We're a small, distributed team that creates and runs SaaS products for trucking fleets and mobile workforces. As a startup, we live and breathe open source, http, Amazon web services, functional programming, etc. Our customers run our mobile products on iOS and Android and server-side they tend to work in Windows Server. Your challenge will be to bridge these worlds.\n\nWhat we offer:\n\n\n* You'll be able to work from the comfort of your own home, or our office in Greenville, SC.\n\n* You will learn something almost every day. If you've ever wanted to read and touch Erlang or Clojure code, here's your chance!\n\n* You will work with a highly skilled team that cares about what we do and how we treat each other. We take our work seriously, and we have fun doing it.\n\n* Work/life balance is extremely important to us. We work to live, not live to work\n\n\n\n\nWhat we're looking for:  \n\n\n* Above all, a helpful spirit.\n\n* Excellent and open communication skills.  We need you to talk to our mobile users who are truck drivers as well as well as our enterprise customers' business managers and IT staff.\n\n* A technical background: you can read code easily, maybe even write some, and you aren't afraid to dig into a code base to track down an issue.\n\n* SQL/relational database skill -- this skill enables you to analyze and solve problems.  We'll also ask you to create and modify reports on occasion.\n\n* Background in software development.  Your ability to do read and understand code will also help you to analyze problems and communicate with our team of developers.\n\n* Comfort with a command line -- rails console experience is a plus.\n\n* Firm grasp of web and mobile technology.\n\n* Experience with github and open source software.\n\n* Experience with trucking dispatch software and/or operations.\n\n\n\n\nYou will be the primary point of contact for all of our customers and we'll depend on you to provide a excellent support experience for each of them.  You will handle most support issues to full resolution; some you'll escalate to our development team while monitoring and following up as needed until resolved. As Customer Champion, you'll constantly look for ways to improve our support processes and tools as our company grows.\n\nThe kinds of support you'll provide will be many and varied: helping a truck driver reset a password, resolving billing questions and issues, brainstorming with a customer on creative ways to use our platform, bug tracking and QA for our mobile and web apps, helping our customers' developers troubleshoot their web services, creating robust custom reports using SQL, sales support for potential customers, spelunking through log files to track down a bug, updating and deploying configuration changes using Git and Heroku, writing and executing Ruby scripts, troubleshooting FTP issues, patiently explaining to a frustrated user how to change a setting on his iPhone, writing concise documentation, submitting and tracking bug reports and feature requests, and plenty more. \n\nThe ideal candidate will find satisfaction in the interesting, technical tasks as well as the more routine or mundane ones, and provide excellent support tailored to the user's technical ability (or lack thereof). You're great at reading between the lines, seeing underlying issues and common threads between issues, and finding creative solutions and workarounds to unique problems. You're extremely comfortable working and communicating directly with developers technical teams. You're empathetic, patient, and you take ownership of issues in a way that instills confidence in customers. 

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GitHub


Enterprise Support Manager

Enterprise Support Manager


GitHub


customer support

exec

customer support

exec


👁 1,239 viewed | ✍️ 11 applied (1%)
This job post is archived and the position is probably filled. Please do not apply.
Full Time: Enterprise Support Manager at GitHub in Remote-Europe

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👁 1,492 viewed | ✍️ 2 applied (0%)
This job post is archived and the position is probably filled. Please do not apply.
Are you a product manager who loves to interact with customers? Do you have a passion for solving complex problems?\n\nNow, imagine this — you get to work directly with fellow product managers to change the way companies set product strategy and create roadmaps. Pretty great, right?\n\nCustomer Success at Aha! is unique and challenging. You should know that we think about customer support differently. And we do not have commissioned salespeople. Instead, our team works closely with customers to highlight what's possible with our software — from live product tours to sharing product management best practices drawn from personal experience.\n\nWe are looking for a high-energy product leader who is ready to take a huge career leap forward. If this is you, we want to hear from you!\n\nAs a Customer Success Manager at Aha!, you will have an excellent opportunity to join a breakthrough and profitable company that is growing fast. Aha! was founded by a proven team of Silicon Valley veterans whose last two businesses were acquired by well-known public companies. More than 100,000 users trust Aha! to link their brilliant strategy to their team's work and create visual roadmaps.\n\nWe are looking for someone who:\n-Has been a product manager for at least 3 years\n-Brings deep experience working with SaaS\n-Loves to showcase advanced technology to sophisticated customers\n-Writes exceptionally well\n-Wants work on a team with other high-performing peers\n\nWe are committed to being great, and we want someone who:\n-Has a "can do" attitude and a history of delivering superb work again and again\n-Can work at a fast-paced company where the feedback cycle is measured in hours rather than weeks\n-Is seeking a career-defining opportunity on a proven, results-oriented team that has sold multiple software companies\n\nWe are building a distributed team, and you can work from anywhere in the United States or Canada for this role. We offer generous salary, equity, benefits, and a profit-sharing program to the right candidates.\n\nFor immediate consideration, please contact us at [email protected] If you have the right background, we will quickly follow up with you. We are not working with recruiters or third-party agencies.

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When applying for jobs, you should NEVER have to pay to apply. That is a scam! Posts that link to pages with "how to work online" are also scams. Don't use them or pay for them. Also always verify you're actually talking to the company in the job post and not an imposter. Scams in remote work are rampant, be careful! When clicking on the button to apply above, you will leave Remote OK and go to the job application page for that company outside this site. Remote OK accepts no liability or responsibility as a consequence of any reliance upon information on there (external sites) or here.


👁 1,327 viewed | ✍️ 2 applied (0%)
This job post is archived and the position is probably filled. Please do not apply.
About us:\nSurge is a publisher focused platform building the future of analytics, demand and content optimization. We've focused heavily on our product (you won't find much about us publicly, all of our clients are word-of-mouth). We have no public web presence. We work exclusively with publishers doing at least 50 million page views every month. Our largest customer is an Alexa top 50 site. We give our clients the ability to view every single ad impression served on their site and tie it back to the exact amount of revenue it generated along with the content that the user was viewing and the user that the ad impression was delivered to. Every single one of our customers is important to us, and we provide an extremely high level of service, continually going above and beyond. We're a small team that's 100% remote. \n\nAbout you/the role:\nYou love data. You love spreadsheets. You love communicating with customers. You have some experience in the digital publishing industry, either owning, operating, or working with a web-based publication or are happy to jump into the deep end and deal with the steep learning curve. You understand how the ad industry works. You can speak, or are willing to very quickly learn, about the publisher eco-system, terms like DFP for Publishers, AdExchange, Header Bidding don’t intimidate you. You understand Google AMP, Facebook instant articles and the web ecosystem in general. \n\nWe don’t care about formal education or years of experience. We’re 100% remote, all communication is generally through slack, although we do jump on calls occasionally. You’re willing to do whatever it takes from a customer and company success perspective. You’ll be building a customer success team from scratch, communicating with engineers and customers, so a technical background would be a huge plus (specifically on the front end, understanding and being able to debug javascript, and problem solve will come in very handy). You’re comfortable wearing multiple hats, and working in a very fast-paced environment where you will be expected to be both self-directed, and self-motivated. You appreciate a no-bullshit office environment. You must be an excellent communicator with flawless written English, and fluent spoken English. \n\nStarting salary in the $75k-105k/yr range. There’s plenty of opportunity for growth for the right person, including building out customer success and helping direct the product based on client feedback. \n\nThis is a contract to hire position. The first 8-12 weeks will be on contract, transitioning to full time after evaluating fit at the end of that period.

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When applying for jobs, you should NEVER have to pay to apply. That is a scam! Posts that link to pages with "how to work online" are also scams. Don't use them or pay for them. Also always verify you're actually talking to the company in the job post and not an imposter. Scams in remote work are rampant, be careful! When clicking on the button to apply above, you will leave Remote OK and go to the job application page for that company outside this site. Remote OK accepts no liability or responsibility as a consequence of any reliance upon information on there (external sites) or here.


👁 1,542 viewed | ✍️ 2 applied (0%)
This job post is archived and the position is probably filled. Please do not apply.
Position Purpose Lead the design, build, test and maintain enablers of business processes, including technology and process solutions with a focus on high complexity, “family” of business service solutions

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👁 2,426 viewed | ✍️ 2 applied (0%)
This job post is archived and the position is probably filled. Please do not apply.
Hi there!\n\nBefore you begin, make sure you’ve read our jobs page: [Working with Lookback: who we are and where we're going.](https://lookback.io/jobs)\n\nWe’re now looking to expand our team with a customer support and internal admin role at Lookback. You’d be supporting our customers (“customer success”), you’d be supporting our employees (“admin & office management”) and you’d be supporting our leadership team (“executive assistant”). So we’re looking for someone who’s really bright at understanding problems and being able to solve them on their own. For the team and for our customers. We’d look for you to be the spider in the web who makes things just work.\n\nBut we believe the basic foundation of you, if you were to join us, is that you’re great at providing value and executing on an evolving set of objectives. You’re compassionate, intelligent, and you have a warm personality – you’re able to identify unseen needs and address them before people notice.\n\n### Ideal set of experiences\n\nSince this position is somewhat broad, it’s harder to say exactly what you should have worked with. But we’d like to see something like:\n\n- Past experience of being an office manager, executive assistant, or customer success/support representative at a B2B startup before.\n- Experience working in a remote team or in a team with remote employees.\n- Lots of experience in written communication.\n- Bonus: Having worked as a consultant or at an agency.\n\n### In terms of characteristics, we think you are something like this:\n\n- You like solving problems without creating new ones.\n- You’re excited about Lookback's mission of using technology to create more empathy.\n- You’ve got strong verbal and non-verbal communication skills (we do a lot of text communication).\n- You’re proactive; beyond reacting to the immediate problem, you think two steps ahead and identify root causes.\n- You’ll teach our customers how to help themselves with understanding and patience.\n- You’re humble, you like personal growth, and you listen well.\n- You choose a positive outlook on life.\n- You’re self-organized and driven.\n- You love traveling and are excited about Lookback’s quarterly offsites.\n- You believe technology has the ability to be a great force of good for humanity, and want to contribute to that movement.\n- You value introspection and emotions, and are striving to become more aware of the emotions of yourself and those around you.\n\n### More about the responsibilities of this role\n\nWe’ve now grown to the stage where a lot of team members are very busy and need more internal assistance in order to keep delivering at a high speed. But we can’t yet say exactly what things will be needed and when. Some things we know we’ll need:\n\n- Helping Henrik who works with finance and admin to go through his backlog of items, such as managing insurances, payroll, offices, employment agreements, expense reporting, and the like.\n- Servicing our customers with their questions about product, training, education and helping them grow in their ability to get a lot of value out of our product (especially larger tech companies in the Valley).\n- Servicing our leadership team with research, planning, booking, scheduling, calling, etc.\n- Helping our remote team (15 total) to make sure they’ve got what they need in terms of equipment (devices and computers), accounts and logins, subscriptions and licenses, insurances, offices, traveling, etc.\n- Helping plan, coordinate and run our quarterly offsites.\n\nSo as you can see, we’re looking for somebody pretty broad and you can be a part of defining the role. It will also change over time.\n\n### More about Lookback, and compensation:\n\n- This is a full-time position, working from U.S or European timezones. If you’re in EU, we’d ask of you to work later in the day a few days per week, to overlap more with the U.S.\n- We offer competitive salary, stock options in a high-growth startup with lots of potential, great insurance for yourself and dependents, 30 days of paid time off plus national holidays.\n- We also offer paid travel and accommodation for three or more offsites per year (last time we went to Miami Beach 😎)\n- Our culture is based around empathy, personal growth and humbleness, ambition and excellence, and delivering great value to our customers. We see Lookback as a vehicle to be able to impact the world, and can’t wait for what’s ahead.\n- We are well-funded by tech investors from both the U.S and Europe (Spectrum28, Index Ventures, Lakestar).\n\nWe’d love to hear from you. To apply, shoot an email to [email protected]

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GitHub


Technical Support Manager

Technical Support Manager


GitHub


customer support

exec

customer support

exec


👁 1,737 viewed | ✍️ 3 applied (0%)
This job post is archived and the position is probably filled. Please do not apply.
Full Time: Technical Support Manager (Remote - North America) at GitHub in Remote - North America

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When applying for jobs, you should NEVER have to pay to apply. That is a scam! Posts that link to pages with "how to work online" are also scams. Don't use them or pay for them. Also always verify you're actually talking to the company in the job post and not an imposter. Scams in remote work are rampant, be careful! When clicking on the button to apply above, you will leave Remote OK and go to the job application page for that company outside this site. Remote OK accepts no liability or responsibility as a consequence of any reliance upon information on there (external sites) or here.


👁 4,063 viewed | ✍️ 3 applied (0%)
This job post is archived and the position is probably filled. Please do not apply.
We’re an established software business helping content publishers approach the mobile space with easy to use and efficient solutions. We’ve built a successful product, [MobiLoud](https://www.mobiloud.com/), helping WordPress publishers create native apps with their content and we’re working on other products in the same space.\n\nYou’ll be responsible to deal directly with our customers, explaining the product, helping them during onboarding, supporting them with any questions or issues. You’ll also work closely with our developers to lead the development of new features, improvements and bug fixes.\n\nWe’re looking for a person with strong technical understanding in the mobile and WordPress space (PHP and WordPress knowledge required), sales and customer support skills, excellent writing and communication skills. You have an entrepreneurial, hands-on and problem-solving approach to business.\n\nThis is the right job for you if you’re a fluent English speaker who can write and code and loves to delight customers. You might be a developer by training, but you’ve set your mind on working in a customer facing role.\n\nYou’ll join a small team including the company founder and a junior Support person, a WordPress plugin developer and two app developers. You’ll work closely with our app production teams, who ensure our apps are built and delivered to the stores every day. You’ll be the company founder’s right hand man and take responsibility to lead the whole team to provide our customers the best possible experience.\n\n**On a typical day you’ll be:**\n\n- Responding to customer inquiries, demonstrating the product, ensuring a good fit with the customer problem and helping out with any issues.\n- Working with our developers on issues to resolve, new features to build and other improvements, coordinating the development of new product features and their roll out.\n- Testing and releasing our WordPress plugins, managing QA on our apps.\n- Troubleshooting issues directly with customers, trying to resolve technical problems before involving a developer, creating detailed bug reports where developers need to be involved.\n- Overseeing our production processes and ensurin we take action where needed to get to a positive outcome for our customers in the shortest time possible.\n- Writing support documentation and procedures, suggesting improvements to our systems and team organization.\n\n**Your skills:**\n\n- Excellent organisation skills, you can keep track of open issues and the work of our app production team.\n- Strong communications skills, perfect written and spoken English\n- Confident dealing with customers over email and phone\n- Working knowledge of PHP and WordPress, you know at least the basics of web development (CSS/HTML/PHP)\n- Strong technical problem solving skills, you can identify and resolve technical problems independently when a developer is not needed\n\n**How we work**\n\nWe’re a remote team spread around the world. We enjoy this way of working and the freedom it affords all of us. We collaborate mainly using chat (Slack/Skype) and great simple tools like Trello.\n\nWe care about the people working with us and aim to build long-lasting relationships with anyone who will join the company. For this, personality fit on top of skills is key. We’re looking for smart, independent and creative people who want to build something great, take decisions independently and make an impact.\n\n**Time and salary**\n\nWe will decide together on a work schedule that works for you based on your life and priorities. You can work from wherever you want and whenever you want. We like to find responsible people and let them do their job autonomously. Time required: 30-40 hours a week.\n\nSalary will be based on experience. While the company is based in London, UK, you can be anywhere. You’ll be hired as an independent contractor.\n\n

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When applying for jobs, you should NEVER have to pay to apply. That is a scam! Posts that link to pages with "how to work online" are also scams. Don't use them or pay for them. Also always verify you're actually talking to the company in the job post and not an imposter. Scams in remote work are rampant, be careful! When clicking on the button to apply above, you will leave Remote OK and go to the job application page for that company outside this site. Remote OK accepts no liability or responsibility as a consequence of any reliance upon information on there (external sites) or here.


👁 1,906 viewed | ✍️ 3 applied (0%)
This job post is archived and the position is probably filled. Please do not apply.
**Awesome opportunity to join a fast-growth global startup with a great product! Flexibility to work remotely with a friendly team.**\n\n\n\nAward Force [www.awardforce.com](https://www.awardforce.com) is a fast-growing Australian SaaS company, with a great product, and we need remote support staff based in North America, to help make the most of growing demand.\n\n\n\nWe have an awesome opportunity for a people person interested in the challenge of a growing user-base, as we continue to expand our global client audience.\n\n\n\n## Does this sound like you? \n\n\n\n- You’re located in North America\n\n- You love solving problems and helping others solve theirs \n\n- You’re naturally curious, and love learning. If you don’t know something, you speak up, and if you have an idea for improvement you can’t keep quiet!\n\n- You have a natural aptitude with technology and experience with SaaS\n\n- You’re excited about joining a young company, and committed to being part of our growing success\n\n- You can work independently, but enjoy being part of a team\n\n- Working remotely suits you perfectly, your natural work ethic and passion for helping people will keep you motivated!\n\n- You have access to fast, reliable internet and a dedicated home office space\n\n\n\n## About us \n\n\n\nAward Force is the industry-leading cloud software for organisers of awards, employee recognition, grants, scholarships and pitch competitions to manage submission, evaluation and award of results, online.\n\n\n\nWe provide the platform to accept all awards entries/applications, allocate them to judges/evaluators who then do their judging online, all the while providing organisers clear visibility on how their awards are going.\n\n\n\nSince launching in Australia late 2013, we’ve had an outstanding market response and we’re now supporting a growing list of clients in Asia Pacific, Europe, North & South America and the Middle East. \n\nAward Force is a beautifully designed, high quality system and we make sure all our clients have a fantastic experience!\n\n\n\nOur growing team is distributed across 12 cities in 5 countries, mostly working from home offices. We use a range of internet-based tools for communication and collaboration that help our teams work closely over global distance and time zones. We’re an energetic group of intelligent, creative people, driven by high standards and passionate about creating and delivering exceptional products and services.\n\n\n\n## Your role \n\n\n\nThis role is based in US or Canada but will include communicating with people in other countries, cultures and time zones. It doesn’t matter where you are, as long as you have good internet connectivity and a dedicated space to work without distractions. \n\n\n\nLike any good startup, it can get messy— responses may be required at odd hours, and our processes are always evolving. You’ll be part of this too. If you have a great idea, let’s test it out! We’re not big on bureaucracy, only results. We don’t expect you to be a slave to your chair, but you will need to be flexible. \n\n\n\nYou’ll love this role if you’re self-motivated and genuinely enjoy talking with people and solving problems. Lots of energy, confidence with technology and a sense of humour are a must!\n\n\n\nThe best part about supporting Award Force? It’s really fun :) It’s a fantastic product, and the people we speak with are diverse and lovely. We work in the recognition industry— every day we help our clients uncover and reward everyday people doing exceptional things!\n\n\n\n## Responsibilities \n\n\n\n- Technical support\n\n - Issue diagnosis\n\n - Resolution of 1st level support issues\n\n - Work with the internal team to resolve more complex issues\n\n - Communication of solution back to client through Zendesk\n\n- Be amazing with clients\n\n - Respond quickly\n\n - Get to the heart of the issue\n\n - See the issue through to resolution\n\n - Make sure all clients feel heard and valued\n\n- Contribute to continuous improvement\n\n - Identify and report common user issues for product improvement\n\n - Identify and fill gaps in support documentation\n\n - Be on the lookout for anything that can be better\n\n\n\n## Capabilities\n\n\n\n**Technical requirements:**\n\n\n\n- Able to learn new systems quickly (from a user perspective)\n\n- Ability to communicate complex issues with clients in plain language\n\n- Ability to communicate complex issues with product/engineering team\n\n- High-level general computer skills\n\n- Familiarity and confidence with online tools and systems\n\n\n\n**Human requirements:**\n\n\n\n- Easy to be clearly understood over the (net)phone \n\n- Great communication skills, verbal and written\n\n- Able to really listen to people and get to the heart of their issue\n\n- Convey appreciation and respect to our clients at all times\n\n- Good interpersonal skills\n\n- Able to get along with team members of all shapes and sizes\n\n- Genuinely interested in solving problems\n\n- Naturally curious\n\n- Remain calm in high pressure situations\n\n\n\n## Just the facts… \n\n\n\n- Full-time, based remotely\n\n- Competitive salary\n\n- We’re ready to go when you are, the sooner the better\n\n- Head office is Sydney Australia but our growing team is mainly remote\n\n- We’ll make sure you’re set up with the equipment you need\n\n- There will be lots of training and you’ll have good internal support\n\n\n\n**Summary of key tasks:**\n\n\n\n- Get to know the product really, really well\n\n- Help clients get the most out of the product\n\n- Respond to phone, email and web support requests\n\n- Identify improvements and speak up\n\n- Energetically embrace our global mission!\n\n

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When applying for jobs, you should NEVER have to pay to apply. That is a scam! Posts that link to pages with "how to work online" are also scams. Don't use them or pay for them. Also always verify you're actually talking to the company in the job post and not an imposter. Scams in remote work are rampant, be careful! When clicking on the button to apply above, you will leave Remote OK and go to the job application page for that company outside this site. Remote OK accepts no liability or responsibility as a consequence of any reliance upon information on there (external sites) or here.

Vero


Internal Product Support Engineer

Internal Product Support Engineer


Vero


engineer

product manager

customer support

exec

engineer

product manager

customer support

exec


👁 1,276 viewed | ✍️ 3 applied (0%)
This job post is archived and the position is probably filled. Please do not apply.
\nVero is a technology platform that helps large, online companies send personalised email messages. We help online businesses track, organize and store their customer data so they can segment and automate their customer interactions. Our goal is to help businesses create unique experiences for each one of their customers, providing better products and services in doing so. \nWe've now collected over 58 billion data points and send over 250 million emails per month for online businesses around the world, helping them communicate with over 200 million people. From North America to Europe, Brazil, South Korea, Israel and Australia were available 24/7 to ensure Vero is running smoothly and to help customers with any question theyve got.\nLearn more about life at Vero on our website.\n\nWhats a Internal Product and Support Engineer? \nAt Vero, we believe in leverage. \nOur engineer to email ratio is 1:40,000,000 per month, and growing at an alarming rate. We support hundreds of customers with a small but smart, productive and dedicated team. We're product-first and aim to ensure Vero helps customer achieve their goals. Were big on process at Vero and believe that efficient teams can have an outsized impact on the world. \nAs an Internal Product and Support Engineer at Vero, your job will be to build out better internal tools that increase the efficiency of our Product and Support Teams and to work directly with customers to solve their challenges. You will apply your engineering skills in many ways: whether it's working on our internal software that manages email deliverability, customer accounts, payments, campaign management and other key elements or writing scripts to solve acute customer problems as they arise.\nYou will be the key go-between Support and Product at Vero. Support is a part of everything at Vero. As a self-funded, fast-growing SaaS company, everything we do is consistently about ensuring our customers achieve the goals theyve hired Vero (the product) to do. Our Support Team is revered for their work ethic, attention to detail and the mountains they move to get the job done. On top of the core team, every team member at Vero (from the CEO to the engineers) works with support. This gives everyone a true insight into how customers us Veros product and how we can improve their experience.\n\nBenefits\n\n * Competitive salary and stock options. Were offering $70,000 - $80,000 AUD for this role. We are building a team that is committed to creating a businesses that solves real problems and is in it for the long term. \n * Flexible work. Work in the way that produces the best results. Many of our team members work from home and were committed to helping you feel like you can be the most happiest and most productive you, whether thats in our well-appointed office, or somewhere else.\n * Make a difference. As a small team, youll be working with highly motivated, fast-thinking and intelligent team members from multiple walks of life. Our engineer to email volume ratio is 1:33,000,000 .We believe in small teams that use processes and engineering to move the needle (WhatsApp, Instagram) and have built a team to match.\n * Team Retreat. We host an annual team retreat (this year we went to Thailand) to get together as a team, challenge the status-quo and explore new parts of the world. \n \n

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When applying for jobs, you should NEVER have to pay to apply. That is a scam! Posts that link to pages with "how to work online" are also scams. Don't use them or pay for them. Also always verify you're actually talking to the company in the job post and not an imposter. Scams in remote work are rampant, be careful! When clicking on the button to apply above, you will leave Remote OK and go to the job application page for that company outside this site. Remote OK accepts no liability or responsibility as a consequence of any reliance upon information on there (external sites) or here.


👁 2,927 viewed | ✍️ 6 applied (0%)
This job post is archived and the position is probably filled. Please do not apply.
ABOUT US\n\nAt Close.io we’re building the sales communication platform of the future. We’ve built a next-generation CRM that eliminates manual data entry and helps sales teams close more deals. We aim to unify the world's sales calls and emails into one beautiful workflow.\n\nTHE JOB\n\n\n\n* Work directly with customers via email and screen sharing to resolve technical issues and sales workflow challenges\n\n* Coordinate with other members of the support team along with our sales and success teams to get customers up and running in Close.io as quickly as possible\n\n* Create helpdesk content that explains features and details workflow setup\n\n* Write up bug reports and feature requests for our engineering team to review\n\n\n\n\nYOU HAVE\n\n\n* Native-level English proficiency and are excited to work directly with customers via email, phone or live chat\n\n* A deep understanding of the craft of sales (or are itching to learn)\n\n* The ability to translate complex concepts into easy-to-follow written content\n\n* Experience working in a remote environment (comfortable primarily communicating over platforms like Hipchat, Zoom/Skype, etc.)\n\n* The schedule to work Monday through Friday, 9am - 6pm Pacific Time\n\n\n\n\nBONUS POINTS FOR…\n\n\n\n* Working knowledge of Python or Junior-level experience as a software engineer\n\n* Experience providing support for a SaaS product\n\n* Having your first name registered on Freenode\n\n\n\n\nWHY WORK FOR US?\n\n\n\n* We’re a very small team doing very big things — your work will make a huge impact and your voice will be heard\n\n* Competitive salary\n\n* Excellent healthcare, dental and retirement package \n\n* Work remotely from anywhere on the west coast or our HQ in San Francisco, CA\n\n* 3-4 all-expense paid worldwide team retreats\n\n\n

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When applying for jobs, you should NEVER have to pay to apply. That is a scam! Posts that link to pages with "how to work online" are also scams. Don't use them or pay for them. Also always verify you're actually talking to the company in the job post and not an imposter. Scams in remote work are rampant, be careful! When clicking on the button to apply above, you will leave Remote OK and go to the job application page for that company outside this site. Remote OK accepts no liability or responsibility as a consequence of any reliance upon information on there (external sites) or here.

Resin.io


Customer Success Lead

Customer Success Lead


Resin.io


customer support

exec

customer support

exec


👁 1,262 viewed | ✍️ 6 applied (0%)
This job post is archived and the position is probably filled. Please do not apply.
\nOur customers choose to work with us because our technology flat out works and because we hire responsive and trustworthy people. Nowhere is this more important than on our Customer Success team. If you have technical chops, a knack for process, and loads of empathy, this job is for you. As a Customer Success Lead, you will join, lead and grow a team of highly skilled engineers who are responsible for supporting our customers use of resin.io in production environments.

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When applying for jobs, you should NEVER have to pay to apply. That is a scam! Posts that link to pages with "how to work online" are also scams. Don't use them or pay for them. Also always verify you're actually talking to the company in the job post and not an imposter. Scams in remote work are rampant, be careful! When clicking on the button to apply above, you will leave Remote OK and go to the job application page for that company outside this site. Remote OK accepts no liability or responsibility as a consequence of any reliance upon information on there (external sites) or here.


👁 2,056 viewed | ✍️ 15 applied (1%)
This job post is archived and the position is probably filled. Please do not apply.
**Remote Year Business Description**  \n\nRemote Year is a program for global professionals, during which we travel for a year with interesting people while working remotely (12 cities, 12 months). With a massive shift toward cloud / remote productivity, and a millennial passion for experiences and travel, Remote Year delivers a year-long work and travel experience. \n \n**Role Description**\n \nThe Customer Success Manager will lead Remote Year’s key account management, onboarding new corporate clients and coordinating internal resources to resolve requests and participant needs. This role will also interface directly with individual customers (Remotes) that work for assigned Enterprise clients, ensuring their Remote Year experience exceeds their expectations.\n \n**Responsibilities**  \n\n1. Act as assigned Enterprise Clients’ key point of contact for the Remote Year organization \n2. Play the role of internal advocate on behalf of your client, sharing expectations and innovative solutions and building support internally to address those needs \n3. Provide regular updates to the client as well as to internal stakeholders, identifying and tracking key success factors as determined during the client onboarding process \n4. Continually identify and support potential Remotes (customers) from within assigned Enterprise Clients, and assist them in their applications, business cases, and other requests as needed\n \n**Experience and Requirements**  \n* 3+ years experience in account management, customer success or related field \n* Bachelor's degree in a related field preferred \n* Customer first mindset and communication skills to match \n* Ability to travel full-time with our programs required \n* Experience traveling globally while working preferred \n* Experience managing complex projects with tight, often quick deadlines \n* Excellent communication skills and organizational skills \n* Ability to work with minimal guidance and be comfortable operating in ambiguity\n \nQualities: \n* Ownership – we are looking for someone that will own this and crush it \n* Passion for travel – role will require presence on Remote Year programs \n* Organization skills – great time management skills, ability to multitask \n* Interpersonal skills - while the role is more strategic in nature, each member of our team touches Remotes (customers) in one way or another \n\nExtra tags: sales, customer service

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When applying for jobs, you should NEVER have to pay to apply. That is a scam! Posts that link to pages with "how to work online" are also scams. Don't use them or pay for them. Also always verify you're actually talking to the company in the job post and not an imposter. Scams in remote work are rampant, be careful! When clicking on the button to apply above, you will leave Remote OK and go to the job application page for that company outside this site. Remote OK accepts no liability or responsibility as a consequence of any reliance upon information on there (external sites) or here.

Sulvo


Senior Customer Success Manager

verified
Fully Remote position

Senior Customer Success Manager


Sulvo

Fully Remote position

meteor js

full time

customer support

exec

meteor js

full time

customer support

exec


👁 1,822 viewed | ✍️ 6 applied (0%)
This job post is archived and the position is probably filled. Please do not apply.
\n\n\n \n\n#Location\n- Fully Remote position

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# How do you apply?\n\n This job post is older than 30 days and the position is probably filled. Try applying to jobs posted recently instead.
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👉 Please reference you found the job on Remote OK, this helps us get more companies to post here!

When applying for jobs, you should NEVER have to pay to apply. That is a scam! Posts that link to pages with "how to work online" are also scams. Don't use them or pay for them. Also always verify you're actually talking to the company in the job post and not an imposter. Scams in remote work are rampant, be careful! When clicking on the button to apply above, you will leave Remote OK and go to the job application page for that company outside this site. Remote OK accepts no liability or responsibility as a consequence of any reliance upon information on there (external sites) or here.


👁 1,452 viewed | ✍️ 6 applied (0%)
This job post is archived and the position is probably filled. Please do not apply.
The Position: Join our team remotely to support the solution that will unleash the value of the Internet of Things through stream processing: SQLstream Blaze. \n\nResponsibilities: SQLstream Blaze technical support engineers have the primary responsibility of answering inbound support requests via email and telephone. In addition they also do the following:\n\n• Perform “devops”, i.e. monitor customer deployments and manage issues that arise, resolving them directly or engaging others for help\n\n• Develop test cases for customer issues to confirm software deficiencies\n\n• Log software and documentation issues when they are found\n\n• Verify engineering fixes and coordinate software deliveries\n\n• Propagate knowledge across the company and to customers as needed\n\n• Quickly learn how to use tools that help diagnose problems\n|\n• Develop and document knowledge and processes\n\nExtra tags: streaming,sql,java,support

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Swimlane


Senior Support Lead For Emerging Cyber Security Compay

Senior Support Lead For Emerging Cyber Security Compay


Swimlane


infosec

senior

customer support

exec

infosec

senior

customer support

exec


👁 3,694 viewed | ✍️ 3 applied (0%)
This job post is archived and the position is probably filled. Please do not apply.
\nDo you enjoy helping the most difficult audience to solve difficult problems with a joyful and energetic attitude? Do you enjoy teaching people new concepts and best practices? Do you have an interest in cyber security? Have you ever wanted to work with cutting-edge cloud & web technologies from the comfort of your own home?\n\nResponsibilities\n\n\n* Provide both pre and post-sales phone and email support\n\n* Meet or exceed customer expectations on response quality and overall customer experience\n\n* Resolve customer reported issues and drive process/policy improvements through root cause analysis\n\n* Manage high-profile escalations to resolution, working with internal and field personnel\n\n* Participate in scheduled after-hours on-call support as needed\n\n* Respond to Technical support forums and writing knowledge base articles\n\n\n\n\nSwimlane is looking an exceptional senior support lead to lead our support team. The individual will work directly with our growing list of high profile customers to solve issues from creation to happy customer. The individual will need to have exceptional customer relationship skills along with technical chops to investigate root cause and work with QA and engineering til completion.

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Close.io


Customer Support Executive 2 Openings USA Cntrl East Timezone Berlin Germany

Customer Support Executive 2 Openings USA Cntrl East Timezone Berlin Germany


Close.io


customer support

exec

customer support

exec


👁 1,815 viewed | ✍️ 7 applied (0%)
This job post is archived and the position is probably filled. Please do not apply.
\nWe have 2 openings in Customer Support! - Berlin, Germany & Central/East Coast USA!\n\nWe’re looking for our second customer support executive in Berlin and first non-founder support executive in the US. This person will work directly with customers via email, phone, chat, and screen sharing to not only resolve any issues customers have but also be a sounding board for complex workflow or sales related challenges our customers have.\nThe ideal candidate will be both technical (Computer Science background) and also have a deep understanding or willingness to learn the craft of sales to provide high-level strategic advice to customers.\n\nThis position reports into the Manager of Customer Support.

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Verge Solutions


Product Support Engineer

Product Support Engineer


Verge Solutions


engineer

product manager

customer support

exec

engineer

product manager

customer support

exec


👁 1,601 viewed | ✍️ 4 applied (0%)
This job post is archived and the position is probably filled. Please do not apply.
\nJOB SUMMARY:\n\nThe Production Support Engineer position at Verge Solutions fulfills a critical role in the support of best-in-class SaaS software used within the health care industry.  They assist in maintaining the overall quality of the user experience by analyzing, troubleshooting, and resolving defects and performance issues that occur in production environments.\n\n\n* Collaborate concisely and constantly with Account Management team to triage, prioritize, and resolve production defects\n\n* Triage potential defects and performance issues reported by clients\n\n* Provide technical insight to internal and external customers\n\n* Create and execute automated tests that validate application functional and performance requirements\n\n* Work as part of a team to develop, test, and maintain multi-tier enterprise applications\n\n\n

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👁 2,092 viewed | ✍️ 4 applied (0%)
This job post is archived and the position is probably filled. Please do not apply.
InspireBeats is currently seeking a customer success intern to help out with our customer success workload. You won't be limited to only customer success, but will have the opportunity to dive into marketing, community, and a bunch of other fields where you will have the chance to learn amazing things.\nYou'll be trained by our awesome biz dev and customer success manager.\nYour main roles will include:\n- client success \n- chatting with customers to make sure they're happy with everything \n- answering any support request \n- onboarding new customers \n- reporting to them with the status of our campaigns \n- light marketing work \n- a jack of all trades type of work :D\nIf you're interested, send me an email with all your details. to [email protected]\nNO spam, include something personalized.\n\n\nExtra tags: customer success, client success, account manager, marketing, community

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Green Inbox


Office Manager Support


Mobile

Office Manager Support


Green Inbox

Mobile

customer support

exec

customer support

exec


👁 2,205 viewed | ✍️ 4 applied (0%)
This job post is archived and the position is probably filled. Please do not apply.
Ideal for students. \n\n#Salary\n10000 - 20000\n \n\n#Equity\n0.0 - 0.0\n\n\n#Location\n- Mobile

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Rainforest


Customer Success Manager


San Francisco

Customer Success Manager


Rainforest

San Francisco

customer support

exec

customer support

exec


👁 5,840 viewed | ✍️ 8 applied (0%)
This job post is archived and the position is probably filled. Please do not apply.
Put simply, Customer Success is going to be absolutely crucial to Rainforest's success. You will be responsible for executing on and defining a repeatable process for getting customers from day 1 to happy and growing accounts as quickly as possible. You own Churn and Account Growth within Rainforest.\n\nYou should be ready to roll up your sleeves, and work day and night executing. Ideally you'll become our VP Customer Success. The right candidate will be heavily focused on ownership, and eager to build a team and a customer success process from scratch. \n\n#Salary\n70000 - 120000\n \n\n#Equity\n0.01 - 2.0\n\n\n#Location\n- San Francisco

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YPlan


Customer Support Executive


London

Customer Support Executive


YPlan

London

customer support

exec

customer support

exec


👁 1,564 viewed | ✍️ 8 applied (1%)
This job post is archived and the position is probably filled. Please do not apply.
JOB SUMMARY \n\nWe are searching for a new team member to join our Customer Support team at YPlan. This exciting role is on a part-time basis and involves evenings or weekend shifts. You will be the first point of contact for our customers. With your help, the Customer Support team will resolve customer issues quickly and efficiently.\n\nRESPONSIBILITIES:\n\nReceive and respond to all customer queries via Zendesk or over the phone.\nPro-actively contact customers to provide information regarding any possible event changes or cancellations.\nComplaint Handling and Escalation where appropriate.\nGenerating E-Tickets for customers.\nFollowing up on negative in-app feedback- escalating to event partners for satisfying resolution and following up with customers.\nProcessing Refunds and Credit Transactions.\nFraud Checks.\n\nREQUIREMENTS:\n\nStrong customer service experience, preferably with some phone based working. \nTechnically literate with knowledge of using a CRM system highly advantageous. \n\n#Salary\n15000 - 25000\n \n\n#Equity\n0.0 - 0.0\n\n\n#Location\n- London

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Pixc


Customer Happiness Manager


San Francisco

Customer Happiness Manager


Pixc

San Francisco

customer support

exec

customer support

exec


👁 2,597 viewed | ✍️ 8 applied (0%)
This job post is archived and the position is probably filled. Please do not apply.
Pixc is looking for a Customer Happiness Manager to help our most valuable and highest potential customers succeed.\n\nYou'll be working directly with the highest value and highest potential Pixc merchants to make sure they have a fantastic experience with Pixc. \n\nYou'll be responsible for retaining high value merchants as well as help convert high potential merchants to Pixc customers.\n\nDAY TO DAY\n\n1. Check in with Pixc customers to see how you can go beyond to help them.\n2. Reach out to potential and trial customers to help convert them\n3. Provide ideas to the product team about how we can improve the product and experience for our customers\n\nREQUIREMENTS\n\n1. Experience with eCommerce (and photoshop is a plus)\n2. Experience working with B2B (SMBs)\n3. Awesome people skills, as well as perfect written and spoken communication\n4. Attention to detail\n5. Ability to work independently and manage priorities in a fast-paced environment. \n6. Startup experience a plus\n\nIf you are passionate about eCommerce and customers, please apply :) \n\n#Salary\n30000 - 45000\n \n\n#Equity\n0.0 - 1.0\n\n\n#Location\n- San Francisco

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Takipi


Technical Customer Success Manager


San Francisco

Technical Customer Success Manager


Takipi

San Francisco

customer support

exec

customer support

exec


👁 1,447 viewed | ✍️ 8 applied (1%)
This job post is archived and the position is probably filled. Please do not apply.
We’re looking for someone to join our Customer Success team. As part of this role, you’ll be working deeply in two domains:\nPre-sale: With users during the trial period of the product, guiding and supporting them and making sure they successfully evaluate the product.\nPost-sale: With customers, serving as a key point of contact, making sure they are trained, successfully utilize all the features in the product, and understand the value of Takipi.\nThis is a rare opportunity to experience the best of both worlds: a technical role working with developers and engineers, as well as a business role managing customer relationships and pre-sales activities. In addition, you will be working closely with the product team helping to shape the product and its marketing, as well as the engineering team solving customer problems. This is a true startup position, wearing multiple hats and being able to really move the needle.\nKey requirements\nTechnical degree with 3+ years experience as a developer or in a technical support role.\nGood knowledge of Java and other JVM languages.\nGood knowledge of Java platforms like Tomcat, Weblogic, JBoss, eclipse and more.\nGood knowledge of Linux\nExperience working with customers and/or sales.\nExcellent communication skills via email and phone.\n\nPreferred skills\nAble to quickly understand and interpret customer problems and navigate complex organizations. \nAbility to work independently with little oversight.\nEffective at communicating clearly to technical and business audiences.\nStart up experience \nAbility to manage a heavy workload well and to be well organized.\nCollaborates easily across teams or disciplines to solve problems. \n\n#Salary\n70000 - 120000\n \n\n#Equity\n0.1 - 0.2\n\n\n#Location\n- San Francisco

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Scout RFP


Customer Success Leader


Austin

Customer Success Leader


Scout RFP

Austin

customer support

exec

customer support

exec


👁 1,502 viewed | ✍️ 8 applied (1%)
This job post is archived and the position is probably filled. Please do not apply.
Scout is looking for highly motivated individuals to join its Customer Success team to help clients achieve their goals on the Scout product. Customer success reps will work closely with customers throughout their lifecycle, from initial onboarding to ongoing daily operations, and will play a vital role in how customers perceive our company. \n\nCandidates must be self-motivated individuals who love working with a passionate/competitive team, solving problems for customers, working with brand new software, and continually improving company processes and culture. You must have previous experience learning on your own, as well as accessing knowledge from others, an ability to thrive in unknown territory, and a desire to contribute.\n\nResponsibilities\n - Operate as the lead point of contact for any and all matters specific to your customers\n - Build and maintain strong, long-lasting customer relationships\n - Develop a trusted advisor relationship with key customer stakeholders and executive sponsors\n - Ensure the timely and successful delivery of our solutions according to customer needs and objectives\n - Assist with high severity requests or issue escalations as needed\n - Communicate clearly the progress of monthly/quarterly initiatives to internal and external stakeholders\n\nRequirements\n - Undergraduate Degree\n - Strong organizational skills\n - Excellent verbal and written communications skills\n - General web skills\n - Capable of on-the-spot problem solving\n - Comfortable with managing multiple expectations across team members\n - Client facing experience (retail, client support, or customer service) preferred\n - Demonstrated ability to communicate, present and influence credibly and effectively at all levels of the organization, including executive and C-level\n - Experience in delivering client-focused solutions based on customer needs\n - Proven ability to manage multiple projects at a time while paying strict attention to detail \n\n#Salary\n40000 - 60000\n \n\n#Equity\n0.0 - 0.25\n\n\n#Location\n- Austin

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BuyerDeck


Customer Success Manager


London

Customer Success Manager


BuyerDeck

London

customer support

exec

customer support

exec


👁 1,559 viewed | ✍️ 8 applied (1%)
This job post is archived and the position is probably filled. Please do not apply.
BuyerDeck, an early stage startup based in London is looking for a Customer Success Manager to join our dynamic team and help build a truly disruptive sales product. Since our inception 18 Months ago we have built a product that has paying customer across US, Barcelona, UK and users in over 100 countries.\n\nThe Role\nWe are looking for a customer success manager who will be responsible for managing and maintaining long term relationship with existing accounts and maximizing sales opportunities within them. The ideal candidate will support internal sales for new business acquisitions but will primarily hold responsibility for on boarding new Enterprise customers through meetings, online demos and user management. You will be responsible for responding to support tickets providing product updates to all of our customers frequently and updating our social presence on social media.\n\nThe Team Member\nYou will have excellent communications skills ideally previous sales experience or a real passion for sales. You will have the ability to build rapport and hold strong relationships within large organisations through challenging the status Quo. The successful Individual will be well rewarded through commission and Options within the company.\n\n Job Type: Permanent\n Salary: Negotiable\n Location: London\n\n \n\n#Salary\n15000 - 35000\n \n\n#Equity\n0.1 - 0.5\n\n\n#Location\n- London

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Pulselocker


Product Support Specialist


San Francisco

Product Support Specialist


Pulselocker

San Francisco

product manager

customer support

exec

product manager

customer support

exec


👁 1,911 viewed | ✍️ 4 applied (0%)
This job post is archived and the position is probably filled. Please do not apply.
The Role\n\nReporting to the product manager, this person will join a dynamic and highly collaborative team responsible for processing customer queries, resolving outstanding issues, communicating service problems, and maintaining excellent support-related communication to customers via web portals and social media. The product support specialist will proactively develop and maintain product expertise and work closely with other support and product team members to provide pre- and post-launch support. The ideal candidate will have experience with technical customer support for web-based media, mobile apps or entertainment software and be comfortable interacting with internal and external customers, independent agents and business customers in a fast-paced and service-centered environment. The position is based in San Francisco, CA. While currently a part-time position, this position will provide an opportunity to evolve into a full-time position over time to accommodate subscriber and territory growth.\n\nIn this role, you will\n• Manage customer support queries \n• Assist the product team\n• Ensure all tickets requiring follow-up work and/or calls are resolved\n• Develop and maintain a knowledge base of support-related issues\n• Provide activity reports: ticket trends, report tickets, resolutions\n• Contribute to online support resources: forum, articles, FAQs, videos, how-tos, and online manuals\n• Identify common bugs and escalate to product teams\n\nSkills\n• Knowledge of Zendesk or equivalent customer support ticketing system\n• Strong customer service skills including follow-up, verbal and written communication\n• Ability to communicate technical issues in non- technical terms\n• Fluent in English\n• Fluency in Spanish is a plus\n\nExperience\n• Bachelor’s degree or equivalent experience\n• DJ experience is a plus\n• Familiar with DJ software and technologies\n\nWHEN APPLYING, PLEASE INDICATE THE POSITION TITLE IN YOUR MESSAGE. \n\njobs(at)pulselocker.com \n\n#Salary\n30000 - 35000\n \n\n#Equity\n0.05 - 0.1\n\n\n#Location\n- San Francisco

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IWT


Mid Level Support Engineer

Mid Level Support Engineer


IWT


dev

exec

excel

medical

dev

exec

excel

medical


👁 2,239 viewed | ✍️ 8 applied (0%)
This job post is archived and the position is probably filled. Please do not apply.
\nAre you interested in making a difference in healthcare supporting our innovative software?\n\nWe need a Mid-Level Support Engineer that is willing to quickly learn our software applications as soon as possible and be able to support our customers. The key responsibility of this position is to solve customer issues in a timely and courteous manner. The Support Engineer´s role is essential to maintaining our long term relationship with our customers by providing them excellent service. You work well on a team and as an individual. You communicate well with humans as well as computers. You are well-organized and thrive on change.\n\nAt IWT you will work in a casual, team-driven environment with other developers, analysts, and project managers to support, enhance and develop software.\n\nWe will consider remote personnel for this position (will be expected to make occasional office visits).

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When applying for jobs, you should NEVER have to pay to apply. That is a scam! Posts that link to pages with "how to work online" are also scams. Don't use them or pay for them. Also always verify you're actually talking to the company in the job post and not an imposter. Scams in remote work are rampant, be careful! When clicking on the button to apply above, you will leave Remote OK and go to the job application page for that company outside this site. Remote OK accepts no liability or responsibility as a consequence of any reliance upon information on there (external sites) or here.

Tickr


Customer Success Manager


San Francisco

Customer Success Manager


Tickr

San Francisco

customer support

exec

customer support

exec


👁 2,161 viewed | ✍️ 9 applied (0%)
This job post is archived and the position is probably filled. Please do not apply.
The Tickr Customer Success Manager (CSM) is the frontline to our customers, maintaining and nurturing our valued client relationships. Our clients are expecting an exceptional experience from us and our platform. You’ll need to be a trusted advisor and thoughtful listener, always tuned in to the customer’s current and imminent needs. This is not a sales position.\n\nThe Role\n• Build and proactively maintain post-sales relationships with each of Tickr’s largest customer accounts.\n• Be first point of contact, with impeccable response for our customers.\n• Conduct regular account management calls to understand the evolving needs of Tickr’s global customers.\n\nResponsibilities\n• Provide guidance and insight as the Tickr platform expert to ensure successful customer usage.\n• Identify needs or areas for Tickr growth within existing accounts.\n• Advocate for customer to speedily resolve any issues.\n• Work with product management on platform development to meet current and future customer needs and requests.\n• Provide expert knowledge of Tickr’s technology and benefits to customer, including advising on best practices and opportunities for further value.\n\nRequirements\n• 5-10 years client-facing experience with direct customer advocacy and engagement in post-sales or professional services to large and mid-market enterprises.\n• Strong problem solving that keeps long-term picture in focus.\n• Exceptional communication and presentation skills.\n• Strategic thinker with demonstrated consistent delivery of customer service in a complex, fast-paced environment.\n• Ability to juggle multiple accounts gracefully with exceptional accuracy. \n• Some travel required, up to 20%.\n\nEducation\n• Bachelor’s degree or equivalent experience.\n\nWorking at Tickr: We’re a start-up, so self-starters really thrive here. There’s never a dull moment, as we’re building the airplane in flight. We offer competitive benefits and our offices are in transit-friendly San Francisco.\n \n\n#Salary\n80000 - 100000\n \n\n#Equity\n0.1 - 0.5\n\n\n#Location\n- San Francisco

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Inknowledge


Lead IT Services and Support


Texas

Lead IT Services and Support


Inknowledge

Texas

admin

customer support

exec

admin

customer support

exec


👁 1,771 viewed | ✍️ 4 applied (0%)
This job post is archived and the position is probably filled. Please do not apply.
The Lead, IT Services and Support is responsible for establishing and maintaining support for Mentis and its applications. This position will eventually lead the Applications Support Team on escalated incidents, problems and service requests to ensure their efforts align with business needs. This position will also lead outsourced and other third party vendor(s) to deliver support managed by business metrics and end to end ownership.\n\nLocation: DFW, Texas\n\nPrimary Responsibilities: \nWork with the local and global Support teams to respond to escalated incidents, problems and service requests for application support \nPlan and manage execution of Peak Season support \nWork with customers in matching their needs to services offered by the company\nServe as the primary communication channel between the Application Development/Service/Support Team and the customers\nProactively monitor and provide input to management regarding outsourced partner(s) performance and escalate deficiencies \nCoordinate implementation of the application lifecycle roadmap \nCollaborate with key stakeholders to prioritize and schedule support requests and ensure timely and efficient closure of tickets \nLeverage support best practices and support/project management systems (such as Zendesk, Jira) to drive continual process improvement \n\nJob Requirements\nMinimum level of formal education: Bachelor’s Degree or equivalent\nArea of study: Computer Science, Information Systems, Business Administration or finance\nMinimum years experience required: \n3 to 5 years progressive work experience, within an software environment\nPrefer experience working in a web based service and technology environment where web based support programs and tools were a key component to service delivery.\nFamiliarity with Open Source Software, Scripting Languages and Web Protocols will be an added advantage.\n2+ plus year of support experience, including troubleshooting and performing root cause analysis of complex IT solutions \n\n#Salary\n50000 - 70000\n \n\n#Equity\n0.0 - 0.5\n\n\n#Location\n- Texas

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Luly.com


Director OF Customer Support


New York City

Director OF Customer Support


Luly.com

New York City

customer support

exec

customer support

exec


👁 1,683 viewed | ✍️ 9 applied (1%)
This job post is archived and the position is probably filled. Please do not apply.
DIRECTOR OF CUSTOMER SUPPORT\nThe Director of Customer Support will have responsibility over our Product Support and Trust and Safety teams, both critical parts to the success of luly.com. This is a multi-faceted role, managing both the day to day operations of the Support team and workload, while also focusing on the continual growth and improvement within the team. As Director of Customer Support you will have the ability to positively impact the product strategy and direction from a supportability and functionality perspective.\n\nEnsure the highest possible level of top quality Customer Service and communication to our customers\nWork with the Support Team to develop individual training plans to provide them with the skills required to maximize employee utilization and to deliver superior customer support\nCreate, implement, standardize and enhance processes within the team\nWork collaboratively\nDevelop and deliver regular performance feedback and coaching to achieve optimal execution for each member of the support team\nHandle difficult or escalated customer issues with diplomacy and tact insuring issues are resolved and effectively communicated in a timely and professional manner\n\nProactively identify ways to improve the customer experience that ensures high customer satisfaction and retention rates\nUtilize existing or establish additional metrics to insure the support organization is running at optimal levels at all times\n\nAbility to work well with people and communicate effectively both internally and with customers\nStrong mentoring/coaching skills related to developing employees to work witcustomers\nCultivate a winning culture measured by high retention and employee satisfaction, resulting in superior performance\nAnalytical reasoning skills – uses metric and KPI methodology to constantly review and enhance team performance and efficiency\nGood at problem solving and a logical thinker.\nAbility to quickly learn software\nStrong work ethic and entrepreneurial approach\n \n\n#Salary\n60000 - 90000\n \n\n#Equity\n0.0 - 1.0\n\n\n#Location\n- New York City

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MapLarge


Customer Success Manager


Atlanta, Ga

Customer Success Manager


MapLarge

Atlanta, Ga

customer support

exec

customer support

exec


👁 2,151 viewed | ✍️ 9 applied (0%)
This job post is archived and the position is probably filled. Please do not apply.
\n\n#Salary\n50000 - 70000\n \n\n#Equity\n0.001 - 0.001\n\n\n#Location\n- Atlanta, Ga

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# How do you apply?\n\n This job post is older than 30 days and the position is probably filled. Try applying to jobs posted recently instead.
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When applying for jobs, you should NEVER have to pay to apply. That is a scam! Posts that link to pages with "how to work online" are also scams. Don't use them or pay for them. Also always verify you're actually talking to the company in the job post and not an imposter. Scams in remote work are rampant, be careful! When clicking on the button to apply above, you will leave Remote OK and go to the job application page for that company outside this site. Remote OK accepts no liability or responsibility as a consequence of any reliance upon information on there (external sites) or here.

App Press


Customer Success Sales Manager


Indianapolis

Customer Success Sales Manager


App Press

Indianapolis

sales

customer support

exec

sales

customer support

exec


👁 1,927 viewed | ✍️ 10 applied (1%)
This job post is archived and the position is probably filled. Please do not apply.
\n\n#Salary\n35000 - 45000\n \n\n#Equity\n0.0 - 0.0\n\n\n#Location\n- Indianapolis

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When applying for jobs, you should NEVER have to pay to apply. That is a scam! Posts that link to pages with "how to work online" are also scams. Don't use them or pay for them. Also always verify you're actually talking to the company in the job post and not an imposter. Scams in remote work are rampant, be careful! When clicking on the button to apply above, you will leave Remote OK and go to the job application page for that company outside this site. Remote OK accepts no liability or responsibility as a consequence of any reliance upon information on there (external sites) or here.

Aha


Customer Success Sr Manager

Customer Success Sr Manager


Aha


customer support

exec

customer support

exec


👁 271 viewed
This job post is archived and the position is probably filled. Please do not apply.

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# How do you apply?\n\n This job post is older than 30 days and the position is probably filled. Try applying to jobs posted recently instead.
Apply for this Job

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When applying for jobs, you should NEVER have to pay to apply. That is a scam! Posts that link to pages with "how to work online" are also scams. Don't use them or pay for them. Also always verify you're actually talking to the company in the job post and not an imposter. Scams in remote work are rampant, be careful! When clicking on the button to apply above, you will leave Remote OK and go to the job application page for that company outside this site. Remote OK accepts no liability or responsibility as a consequence of any reliance upon information on there (external sites) or here.

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