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5 Remote Executive Customer Success Jobs at companies like Customer.io, Helpjuice and Officeninjas last posted 12 days ago

5 Remote Executive Customer Success Jobs at companies like Customer.io, Helpjuice and Officeninjas last posted 12 days ago

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This month

At Customer.io our mission is to help business talk like people. Today over 1200 internet businesses use Customer.io to manage, send, and track performance of email, SMSes and push notifications. Unlike typical marketing platforms, Customer.io helps business increase relevance by using behavior data: what people do or don’t do when logged in to a web or mobile app.{linebreak}{linebreak}# What will you be doing here?{linebreak}For a long time, our technical support and sales teams were informally helping our customers be successful in the product, often spending a lot of time working with customers to plan their integration and campaigns in Customer.io.{linebreak}{linebreak}As a Customer Success Manager, you’ll act as the project manager for the successful onboarding of the account. Tasked with getting general or strategic questions answered for new customers you’ll collaborate with technical support, sales, and engineering (when appropriate).{linebreak}{linebreak}We don’t need you to be an expert at marketing - but rather an expert at getting questions answered and influencing the customer to make progress and move through blockers. You won't necessarily be a "data expert" but will be keen to get a good understanding or our app so that you can take a use case and leverage our features to make your customer successful.{linebreak}{linebreak}Day to day, you’ll be working with our customers who opt into an onboarding plan with us. This will include things like:{linebreak}* Transition calls with sales/CS/key stakeholders to outline the general onboarding plan and timetable{linebreak}* Conversations with customers to unearth reasons why messaging matters to them and help them plan, implement and follow through with their messaging goals{linebreak}* Planning and organization of the data customers will send to their Customer.io account, and how they’ll use it to power effective campaigns and newsletters{linebreak}* Being your customer’s first point of contact to provide them with dedicated support and initial troubleshooting. We don’t expect you to know all of the answers, but you will gather information and help from TS, Product, and Engineering to solve problems.{linebreak}* Following up with customers ~1x/quarter after the onboarding process is complete{linebreak}{linebreak}# About you:{linebreak}* You’re curious and enjoy learning about different businesses and industries.{linebreak}* You’ve got a thirst for knowledge, and are keen to get a good understanding of our app.{linebreak}* Creative problem solver who can understand the customer problem and find the best solution regardless of what the customer is asking for.{linebreak}* We often find ourselves in situations like this: A customer has done a wonky data integration with Customer.io. hey want to create a complex, time-sensitive campaign but their engineers are unavailable to make the data easier to use. How do you help them?{linebreak}* You’re calm under stress and not easily rattled.{linebreak}* You enjoy solving problems independently, but aren’t afraid to ask for help or collaboration when you need to.{linebreak}{linebreak}# What have you done before this?{linebreak}* You’ve worked in a company doing customer success{linebreak}* You have a background in SaaS{linebreak}* You have experience as a software developer / deep experience working with software developers in a technical capacity.{linebreak}* You’re opinionated about customer experience for a business and in general. In order to give strategic advice to customers, you should have well formed opinions!{linebreak}* Bonus points: You’ve been responsible for designing lifecycle messages{linebreak}{linebreak}# The Company {linebreak}Our mission at Customer.io is to help businesses talk like people. Our customers are marketers, growth hackers, and engineers who are always dreaming up fresh ideas for how to be sincere and personal in their messages to customers. Unlike typical marketing platforms, we help businesses send meaningful messages based on what people do or don’t do when using a web or mobile app. We give our customers the superpower of sending and tracking phenomenal emails, SMSs and push notifications.{linebreak}{linebreak}# Why should you work with Customer.io?{linebreak}Work at our head office in Portland, OR or anywhere in the world you want. The Customer Success team you’ll be joining are located in US Pacific and US Eastern timezones. We want to enable you to do your best work, and this is how we aim to do that—{linebreak}{linebreak}* **Salary:**We are offering a salary between $60k-$80k USD for this position.{linebreak}* **Equity:**You'll own a piece of the company that you help create. You’ll be recognized for your contributions by earning equity in the company.{linebreak}* **Big Impact:**Our team is small, but growing quickly. The work you do will materially impact how successful we are as a company.{linebreak}* **Great Tools:**Everyone in the company has an Apple computer and is given a budget for a motorized standing desk, Steelcase Leap office chair, external monitor, and anything else you'd like to get your job done.{linebreak}* **Health Benefits:**We pay 100% of your premiums for you and your family for medical, dental and vision and short and long-term disability. {linebreak}* **Paid Parental & Medical Leave:**Including adoption.{linebreak}* **Retreats:**We get our whole company together twice a year. We've had retreats in Barcelona, Romania, Hunter Mountain, Chicago, Iceland, and Portland, Oregon.{linebreak}* **Vacation:**Rest and recuperation is important. We offer 4 weeks of paid vacation with flexibility for more.{linebreak}{linebreak}# Diversity statement{linebreak}At Customer.io, we’re committed to building a diverse environment and encourage minority applicants. So far, we have team members in France, Germany, Canada, Pakistan, India, Australia and all over the US. Our CEO and CTO grew up in Singapore and Arkansas respectively but met in New York City. Our company culture is always evolving; people from different backgrounds bring valued perspective and thoughtfulness to the work that we do and the culture we foster.{linebreak}{linebreak}Customer.io provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, sexual orientation, gender identity, or genetics. In addition to federal law requirements, Customer.io complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training. Basically, we follow the law, but also like you for who you are!{linebreak}

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# How do you apply? Apply below, and make sure you tell us why you’re interested in the position! We’ve added a few questions that will also help us understand how you think.
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When applying for jobs, you should NEVER have to pay to apply. That is a scam! Always verify you're actually talking to the company in the job post and not an imposter. Scams in remote work are rampant, be careful! When clicking on the button to apply above, you will leave Remote OK and go to the job application page for that company outside this site. Remote OK accepts no liability or responsibility as a consequence of any reliance upon information on there (external sites) or here.

This year


Helpjuice

verified

Account Manager/sales at Growing B2B Startup


Helpjuice


sales

enterprise

account manager

customer success

sales

enterprise

customer success

3mo

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**Rockstars Only: Fast-Paced Growing Startup{linebreak}**{linebreak}Before you read any further, please ask yourself whether you’re a rock star. If the answer is yes, continue, because you’re about embark upon a rollercoaster of fun and learning.{linebreak}If you believe you are *NOT* a rockstar, please close this ad. Rockstars only.{linebreak}**What is Helpjuice?{linebreak}**{linebreak}Helpjuice is a fast-paced, growing, startup leading the knowledge management space with thousands of customers, amongst whom are: The US Government, Hertz, TCL Electronics, Stanford University, and many others.{linebreak}**Why Should I work there?{linebreak}**{linebreak}We take pride in what we build, and our customers notice this. Our net promoter score and customer satisfaction index are amongst the highest in our industry. The reason for this is simple: We have a fast paced, rockstar team, that’s always learning & helping each other.{linebreak}**{linebreak}**Job Description{linebreak}We are currently hiring for a Inside Sales Position to deal with an influx of 40-60 WARM leads. Your responsibility would be to:{linebreak}Communicate with the Sales Director & CEO and provide weekly briefs and projections for each week. E.g.: I closed $X this week and will hit $y if a, b and c happens{linebreak}Helping clients love the product by educating them & understanding their needs.{linebreak}Personally follow up via call/email to help customer understand the value of Helpjuice, and how we differ from our competition{linebreak}Handling support for current customers you onboard{linebreak}**How do I apply?{linebreak}**{linebreak}We’ll only consider applications that fill out the application form{linebreak}We make 90% of our hiring decisions based off the answers provided in the hiring application

See more jobs at Helpjuice

Visit Helpjuice's website

# How do you apply? https://helpjuice.recruitee.com/o/account-manager-sales-rep-remote-jacksonville/c/new
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👉 Please reference you found the job on Remote OK as thank you to us, this helps us get more companies to post here!

When applying for jobs, you should NEVER have to pay to apply. That is a scam! Always verify you're actually talking to the company in the job post and not an imposter. Scams in remote work are rampant, be careful! When clicking on the button to apply above, you will leave Remote OK and go to the job application page for that company outside this site. Remote OK accepts no liability or responsibility as a consequence of any reliance upon information on there (external sites) or here.


Officeninjas

verified

Community Manager


Officeninjas


community

marketing

community management

customer success

community

marketing

community management

customer success

5mo

Apply

**WHAT WE DO**{linebreak}{linebreak}The administrative profession isn’t what it used to be, and the influx of changing technologies and new responsibilities in an ever-evolving workplace has business implications beyond the front desk. {linebreak}{linebreak}OfficeNinjas recognizes admins and workplace operators, aka “Ninjas,” for the curious, engaged, forward-thinking professionals they are. We exist to provide vital resources, educational content, vendor vetting, networking events, and industry insights to ensure they have every opportunity to lead a valued and fulfilling professional life.{linebreak}{linebreak}{linebreak}**WHAT WE’RE LOOKING FOR**{linebreak}{linebreak}We’re looking for a Community Manager (CM) with a distinctive voice who can champion the OfficeNinjas brand and harness the power of our global network.{linebreak}{linebreak}The admin role is evolving, and Ninjas are leading the charge. Like all pioneers, they have big ideas and even bigger questions. The CM hears everything our community members share and eagerly responds with well-researched suggestions, a dose of encouragement, or an offer to facilitate a connection. {linebreak}{linebreak}The ideal candidate knows how to balance their unique personality with the OfficeNinjas’ brand so that every interaction feels human and authentic. They’ve found the intersection of fun and professionalism. They live there now. {linebreak}{linebreak}An integral member of OfficeNinjas’ fully remote team, the CM knows how to collect, synthesize, and report feedback in a way that helps our team better understand admins and anticipate their needs.{linebreak}{linebreak}Most importantly, the person who lands this gig needs to LOVE working with people. We’re a company founded on relationships, and this job represents that. The CM must be a clear, efficient, and friendly communicator who thrives in a collaborative, remote work environment.{linebreak} {linebreak}Feeling excited and motivated? Then you’re exactly the type of candidate we’re looking for.{linebreak}{linebreak}**WHAT YOU DO**{linebreak}{linebreak}Using your powers of project management, you serve as the lead contact for OfficeNinjas Think Tank, a specialized group of highly vetted Ninjas who advise our team on business development, marketing efforts, and product development. {linebreak}You manage every aspect of our volunteer program, including interviewing, selecting, and training reliable event volunteers who are passionate about the OfficeNinjas community.{linebreak}Through guidance, organizational support, and brand education, you nurture the OfficeNinjas Ambassadors, a motivated group of admins who help generate awareness and excitement for our content, programs, services, and events.{linebreak}You do more than just moderate our social media platforms. You create spaces that are supportive and informative by encouraging conversation and providing valuable content. {linebreak}Using the SOP that you create, you manage our HelpScout account, ensuring that all customer support concerns are addressed with care and efficiency. {linebreak}{linebreak}**WHAT YOU NEED TO HAVE**{linebreak}{linebreak}25+ hours a week to consistently dedicate to OfficeNinjas (with room to increase hours) {linebreak}Two years of experience in community management, preferably for a remote team{linebreak}Good understanding of the business operations/administrative role (bonus if you’ve worked as a Ninja yourself).{linebreak}Ability to maintain accuracy under pressure, handle multiple projects simultaneously, and adapt quickly to rapidly shifting priorities. {linebreak}A builder’s sensibility. You understand that if it doesn’t exist, it’s time to take ownership and build it with scalability in mind. {linebreak}Proficiency in Asana (or similar project management tool), G Suite, and Slack. {linebreak}A healthy combination of big-picture perspective and appreciation for the details.{linebreak}A passion for collaboration. Your team members’ success is your success. You want everyone, yourself included, to continue to learn and grow.{linebreak}An appreciation for candor. You can handle it and offer it up.{linebreak}Tech savviness. You’re constantly researching new tech tools, and you think every new software system is figureoutable.{linebreak}Excellent written and verbal communication skills. You’re always respectful but you don’t mince words, and you get to the point in as few characters as possible.{linebreak}Major chops in the problem-solving category. You’re constantly thinking ahead. And when issues do pop up, they don’t greatly impact your project’s progress or outcome.{linebreak}A growth mindset. You seize opportunities to learn skills outside of your job description.{linebreak}{linebreak} {linebreak}**LAST WORDS**{linebreak}We mentioned we appreciate candor, so here’s a bit of OfficeNinjas realness: we work hard and smart. We launch and execute new projects every 90 days, accomplishing in three months what most businesses do in a year. We’re looking for someone who can jump in the game, pick up the ball, and run with it.{linebreak}{linebreak}The Community Manager is a long-term role, and they will be crucial to our success and growth. They’ll champion the OfficeNinjas brand and harness the power of our global network of admins. The job comes with a ton of responsibility, but an equal amount of opportunity and even more fulfillment.{linebreak}{linebreak}Did this job description spark a little fire and give you goosebumps? If you’re excited to apply, we would love to learn more about you!{linebreak} {linebreak}{linebreak}# Requirements{linebreak}Apply for the CM position here –> http://bit.ly/officeninjas-cm

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👉 Please reference you found the job on Remote OK as thank you to us, this helps us get more companies to post here!

When applying for jobs, you should NEVER have to pay to apply. That is a scam! Always verify you're actually talking to the company in the job post and not an imposter. Scams in remote work are rampant, be careful! When clicking on the button to apply above, you will leave Remote OK and go to the job application page for that company outside this site. Remote OK accepts no liability or responsibility as a consequence of any reliance upon information on there (external sites) or here.


Platform.sh

Account Manager


Platform.sh


customer support

customer success

saas

btob

customer support

customer success

saas

btob

7mo

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Platform.sh is a groundbreaking cloud hosting and development tool for web applications.{linebreak}Though young, we have become a major player in ecommerce and we recently helped launch Magento Enterprise Cloud Edition and the Sensio Cloud on Platform.sh technology.{linebreak}{linebreak}We are an award-winning team of hard-core hackers who want to revolutionize the way that developers and agencies build and deploy web applications. We’re mostly distributed, but we meet up daily in cyberspace, and occasionally in Paris, France. We value enthusiasm, team spirit, and a constant desire to expand personal knowledge and contribute to the community. We provide a multi-cultural, casual and balanced work environment. {linebreak}{linebreak}Our Account Managers are the ambassadors for the Platform.sh brand. They know the intricate needs and challenges of the customers in their portfolio and deeply care about their success. They lead communications in times of change or problem resolution, and foster a healthy working relationship with the customer.{linebreak}{linebreak}Mission : {linebreak}{linebreak}Sales activity for existing customers:{linebreak}{linebreak}- ensure renewal of contracts, including up and cross sells{linebreak}- report on renewal activity{linebreak}- liaise with sales team when necessary{linebreak}{linebreak}Customer care: {linebreak}- be involved in the customer’s journey from on-boarding to continued partnership{linebreak}- monitor and measure Customer satisfaction (eg. Net Promoter Score) through regular health checks{linebreak}- coordinate the involvement of company personnel, including support, service, and management resources, in order to meet account performance objectives and customers’ expectations{linebreak}- solve conflicts and concerns that were not solved at Customer Support level{linebreak}- build and manage workflows for handling complaints{linebreak}{linebreak}{linebreak}Technical Skills : {linebreak}{linebreak}- SaaS business acumen {linebreak}- relational and negotiation skills{linebreak}- ability to effectively prioritize and escalate customer issues as required{linebreak}- ability to learn and assimilate technical information quickly{linebreak}- fluent written and verbal English{linebreak}- basic knowledge of web application architecture and services (DNS, CDN, web servers, databases, cache layers, etc.) and distributed systems.{linebreak}- basic knowledge of web development workflows and tools (git, CI tools){linebreak}- knowledge of common web applications and frameworks: Magento Ecommerce, Symfony, Drupal, eZ Platform, or Typo3 (a lot of our customers run those){linebreak}- knowledge of cloud services (AWS, Azure){linebreak}{linebreak}Soft Skills : {linebreak}{linebreak}- customer orientation{linebreak}- sense of service{linebreak}- energetic and self-motivated{linebreak}- communication and listening skills{linebreak}- analytical, problem solving and troubleshooting expertise{linebreak}- organization {linebreak}- pragmatism{linebreak}- capacity to work remotely in an international fast growing environment{linebreak}- high degree of ownership over one’s work

See more jobs at Platform.sh

Visit Platform.sh's website

# How do you apply? Please send your resume and cover message to our [email protected] email addess{linebreak}We are looking forward to receiving your application !
Apply for this Job

👉 Please reference you found the job on Remote OK as thank you to us, this helps us get more companies to post here!

When applying for jobs, you should NEVER have to pay to apply. That is a scam! Always verify you're actually talking to the company in the job post and not an imposter. Scams in remote work are rampant, be careful! When clicking on the button to apply above, you will leave Remote OK and go to the job application page for that company outside this site. Remote OK accepts no liability or responsibility as a consequence of any reliance upon information on there (external sites) or here.


Filestage

verified

Customer Success Manager


Filestage


customer success

customer support

saas

b2b

customer success

customer support

saas

b2b

8mo

Apply

# About Us{linebreak}At [Filestage](https://filestage.io) we believe that broken workflows poison teams with miscommunication, friction, and frustration. Our mission is to fuel creative teams with a rock-solid workflow. With our software, we empower people to produce great results together and build healthy and meaningful relationships at work. {linebreak}Over 500 companies (and growing!) all over the world like Lufthansa, Rabobank or Jung von Matt benefit from happier and more productive employees with Filestage. We work hard to build great things together — and make time to celebrate our accomplishments.{linebreak}{linebreak}# Your mission{linebreak}***You own customer success.**You plan and execute the strategy to make our clients happy and increase their retention.{linebreak}***You’re the best buddy of our clients.**You train and support our clients over chat, email and, phone. Don’t worry, our clients are friendly and don’t bite.{linebreak}***You create a well-oiled customer success machine.**You manage our (currently still small) customer success team and help it grow. For that, you manage the operations, lead the recruiting and coach our team.{linebreak}***You influence our future and help Filestage grow.**With your contributions in customer success, you have a true impact on how Filestage simplifies the life of thousands of creatives around the globe.{linebreak}{linebreak}# You’re good at{linebreak}***You enjoy connecting with people.**You know the definition of empathy without checking Wikipedia and put it into practice daily.{linebreak}***You’re passionate about customer success management.**You have professional work experience in customer success management. Ideally B2B SaaS/Software.{linebreak}***You take ownership.**You are filled with passion to take responsibility and to make things happen. You are an energetic self-starter who wants to make a tangible impact on a rapidly growing product and company.{linebreak}***You are a team player.**You understand that we can only be successful as a team. Like everyone else in our great team, you are fair, honest and respectful — and you are ready to have a lot of fun.{linebreak}***You are fluent in English.**German and French are a nice-to-have.{linebreak}{linebreak}# This is what you get{linebreak}***You have the freedom to work wherever you want.**Come work with us at our office in Stuttgart (Germany) or work remotely.{linebreak}***Your opinion matters and your work is valued.**You have the chance to make a difference. {linebreak}***You have a steep learning curve**by working hands-on together with highly talented minds.{linebreak}***Are you tired of useless meetings and slow decision making?**We have flat hierarchies, no bullshit meetings and we move fast.{linebreak}***You work with top-notch technologies and lean processes.**We use Slack, Asana, Hangouts — and of course Filestage — to communicate efficiently.

See more jobs at Filestage

# How do you apply? We look forward to your application!
Apply for this Job

👉 Please reference you found the job on Remote OK as thank you to us, this helps us get more companies to post here!

When applying for jobs, you should NEVER have to pay to apply. That is a scam! Always verify you're actually talking to the company in the job post and not an imposter. Scams in remote work are rampant, be careful! When clicking on the button to apply above, you will leave Remote OK and go to the job application page for that company outside this site. Remote OK accepts no liability or responsibility as a consequence of any reliance upon information on there (external sites) or here.