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4 Remote Executive Account Manager Jobs at companies like Uscreen, Bionic PPC and Helpjuice last posted 4 months ago

4 Remote Executive Account Manager Jobs at companies like Uscreen, Bionic PPC and Helpjuice last posted 4 months ago

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We are growing! And we’re looking for an amazing individual to join our Customer Success team. We’re seeking a real champion for this position: a well-rounded person to help onboard our customers and help them succeed. This is a technical role but requires constant stellar communication, proactively offering setup support and assistance to our customers.{linebreak}{linebreak}Uscreen is an amazingly diverse, fast developing video monetization platform, and the person joining us will play a pivotal role in our growth. This is a fast-developing industry, and we’ll need our Customer Success champ to know every detail about our platform and how our customers can use it to maximize its value. Besides just owning all that sweet knowledge, you’ll need to be able to communicate it, and educate our customers with ease.{linebreak}{linebreak}Our team is incredibly smart, passionate, supportive, skilled, open to learning and constantly developing. We’re looking for someone who can match that energy. {linebreak}{linebreak}**About the role:{linebreak}**This is a customer facing role: you will be one of the first points of contact for our customers in order to help them set up their account. From basic setup and video uploads, to answering a variety of questions generally asked when first signing up, it’ll be your responsibility to provide our customers with solid answers and guidelines.{linebreak}{linebreak}Your main goal is to become the go-to person for all onboarding questions and to create a rapport with our customers, making them feel they can reach out at any time.{linebreak}{linebreak}We are looking for someone reliable and eager to work with us long-term. This is a full-time remote position, and is not suited for a digital nomad lifestyle. We require a steady internet connection and a mandatory overlap of working hours with the rest of the team. {linebreak}{linebreak}{linebreak}In this role, you will wear a few different hats, including:{linebreak}{linebreak}Proactively contacting new customers to help them get setup (by email & phone){linebreak}Helping the tech support reps in the ticket queue{linebreak}Attending and (later) fully hosting webinars a few times per month{linebreak}Giving in-depth analysis of customers websites and content to offer them tips and tricks to succeed (and don’t worry, we have our marketing team watching your back){linebreak}{linebreak}**Requirements:{linebreak}**Must have:{linebreak}2+ years in Customer Support or similar{linebreak}Experience in SaaS{linebreak}A fully functioning workstation and a quiet place to work (with their own laptop){linebreak}{linebreak}{linebreak}**Must be:{linebreak}**Able to overlap with our Washington, D.C. based team: from 9AM to 6PM EDT{linebreak}Quick to learn and able to understand our platform as well as the video and OTT industry{linebreak}Able to work independently{linebreak}Native or near-native English speaker (North American accent is a plus but not a requirement){linebreak}Overall a nice person :) {linebreak}{linebreak}**Our ideal candidate will also have:{linebreak}**Experience working with Zendesk or similar{linebreak}Good communication skills, both written and verbal{linebreak}{linebreak}{linebreak}**Benefits:{linebreak}**Full-time (40 hours per week) remote job with contract. We want to make it clear that this is NOT a freelance / part-time position you can do in tandem with other professional endeavors{linebreak}Amazing, young and motivated team{linebreak}Work from anywhere (OK, almost anywhere…), as long as you have regular overlap with Eastern Time business hours and can schedule overlap with Pacific Time business hours when needed for customer calls.{linebreak}20 paid days off per year (eligible after the first 6 months with the company){linebreak}Budget for personal development{linebreak}{linebreak}{linebreak}**About Uscreen:{linebreak}**Uscreen is the world’s leading video monetization platform. We help thousands of creators, entrepreneurs, fitness trainers, coaches, entertainment companies and various other experts launch their own video-on-demand streaming service and make money selling videos online. Think of it as building your own "Netflix". We are a lean startup, but are fully independent, privately held and profitable.{linebreak}{linebreak}We are a SaaS company with an agile, but structured environment. Uscreen is a remote-first company, with our team members distributed across the world. However, we do have rules and guidelines set in place to make sure everyone is delivering their best work and maintains an overlap with the rest of the key members of the team.{linebreak}{linebreak}{linebreak}**How to apply:{linebreak}**Apply using the link below{linebreak}We review the applications and email candidates who qualify for the second round{linebreak}The qualified candidates will be asked to do a test task: usually a video of yourself answering a few questions{linebreak}After we review the submissions, we will organize a Skype interview with the successful candidates{linebreak}{linebreak}Please note that due to the high volume of applications, we are only able to respond to successful candidates. {linebreak}{linebreak}{linebreak}**APPLY HERE:**  https://goo.gl/forms/zB6PxA73bC6gsjyB3 {linebreak}{linebreak}# Responsibilities{linebreak} In this role, you will wear a few different hats, including:{linebreak}{linebreak}Proactively contacting new customers to help them get setup (by email & phone){linebreak}Helping the tech support reps in the ticket queue{linebreak}Attending and (later) fully hosting webinars a few times per month{linebreak}Giving in-depth analysis of customers websites and content to offer them tips and tricks to succeed (and don’t worry, we have our marketing team watching your back){linebreak}{linebreak}**Must be:{linebreak}**Able to overlap with our Washington, D.C. based team: from 9AM to 6PM EDT{linebreak}Quick to learn and able to understand our platform as well as the video and OTT industry{linebreak}Able to work independently{linebreak}Native or near-native English speaker (North American accent is a plus but not a requirement){linebreak}Overall a nice person :) {linebreak}{linebreak}# Requirements{linebreak}**Requirements:{linebreak}**Must have:{linebreak}2+ years in Customer Support or similar{linebreak}Experience in SaaS{linebreak}A fully functioning workstation and a quiet place to work (with their own laptop)

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# How do you apply? **APPLY HERE:**  https://goo.gl/forms/zB6PxA73bC6gsjyB3
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Bionic PPC

Account Manager / Operations Lead


Bionic PPC


non-tech

account manager

project manager

marketing

non-tech

project manager

marketing

7mo

Apply

# Summary{linebreak}Bionic is transitioning from a small freelance operation into a full-scale marketing agency.{linebreak}{linebreak}We're looking for a very special individual to manage day to day operations: managing client relationships, organizing project team members, and working daily to push forward and keep projects running smoothly and on time.{linebreak}{linebreak}# More about Bionic{linebreak}We are a digital marketing agency that focuses on the bottom line for our clients: profit. {linebreak}{linebreak}We're seeing 35% client growth month over month and are adapting quickly to transition from a freelance operation into a larger marketing agency.{linebreak}{linebreak}With a new website about to launch, client acquisition funnels underway, and the addition of highly experienced marketers who've worked with Oprah, Nike, and Paris Hilton among others, we're excited to fill this operations role so we can continue to scale as smoothly as possible.{linebreak}{linebreak}# More about the role{linebreak}This role will act as the right-hand (wo)man to the CEO to help scale the company. Until now, all hired team members have been part-time. This is the first full-time hire.{linebreak}{linebreak}Key to this role is being somewhat of a generalist with being capable of handling calls with CEOs of client companies, while also managing client projects internally and the project team members.{linebreak}{linebreak}Being successful in this role will require a level of comfort and ability to make operations and client decisions without always having full data. A key accountability of this role will be keeping client projects and day-to-day operations running smoothly.{linebreak}{linebreak}NOTE: This is a "contract to hire" role. The person we hire will start in a freelance capacity and transition to employee status.{linebreak}{linebreak}# Responsibilities{linebreak} * Help clients feel comfortable and up to date by providing weekly KPI reports, jumping on calls to answer questions, and responding to emails quickly{linebreak}{linebreak}* Oversee client projects and make sure they're moving forward on time with team members accomplishing their tasks{linebreak}{linebreak}* Keep a strong pulse on day-to-day operations, making sure clients are happy, team members have what they need, and planning ahead to make sure the business can continue to run smoothly{linebreak}{linebreak}* Welcome new clients and take them through onboarding, which includes discovery questions, getting access to accounts, and assigning marketers to the project{linebreak}{linebreak}* Perform a wide range of tasks depending on what's needed to make each client project successful: this could mean doing some marketing QA, customer interviews, or learning about best practices for a marketing channel{linebreak}{linebreak}* Have a bias towards action and what can be done this week to improve operations and push Bionic forward, alongside ability to step back and see the big picture{linebreak}{linebreak}* Make tough prioritization decisions, balancing the need to hit a high quality bar for client deliverables with the need to get campaigns and reports out the door{linebreak}{linebreak}* Work with the CEO to hire additional marketers to handle new client projects as necessary {linebreak}{linebreak}# Requirements{linebreak}* Ability to take phone and video calls from 9am-5pm in US time zones{linebreak}{linebreak}* Strong organization and time-management skills and familiarity with project management best practices{linebreak}{linebreak}* Excellent written and communication skills, especially being able to listen carefully and understand how to frame a response diplomatically and professionally{linebreak}{linebreak}* Ability to present ideas, negotiate and problem solve{linebreak}{linebreak}* Ability to organize lots of information, identify potential road blocks, and prioritize next steps{linebreak}{linebreak}* Experience with, or a desire to learn, digital marketing skills (like Google AdWords, Facebook Ads, email marketing, etc.) – having a Marketing Degree is preferred{linebreak}{linebreak}* Previous experience working as a freelancer, at a marketing agency, or a startup

See more jobs at Bionic PPC

# How do you apply? Think you're a good fit? [First, check out our mission, roadmap, and values.](https://docs.google.com/document/d/1Ge7db9l-aH3YpCNzpipGKzB_qbjUEuOQdzDr0vrelms/edit){linebreak}{linebreak}Then click below to learn more and apply.
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👉 Please reference you found the job on Remote OK, this helps us get more companies to post here!

When applying for jobs, you should NEVER have to pay to apply. That is a scam! Always verify you're actually talking to the company in the job post and not an imposter. Scams in remote work are rampant, be careful! When clicking on the button to apply above, you will leave Remote OK and go to the job application page for that company outside this site. Remote OK accepts no liability or responsibility as a consequence of any reliance upon information on there (external sites) or here.


Helpjuice

verified

Account Manager/sales at Growing B2B Startup


Helpjuice

verified

sales

enterprise

account manager

customer success

sales

enterprise

customer success

8mo

Apply

**Rockstars Only: Fast-Paced Growing Startup{linebreak}**{linebreak}Before you read any further, please ask yourself whether you’re a rock star. If the answer is yes, continue, because you’re about embark upon a rollercoaster of fun and learning.{linebreak}If you believe you are *NOT* a rockstar, please close this ad. Rockstars only.{linebreak}**What is Helpjuice?{linebreak}**{linebreak}Helpjuice is a fast-paced, growing, startup leading the knowledge management space with thousands of customers, amongst whom are: The US Government, Hertz, TCL Electronics, Stanford University, and many others.{linebreak}**Why Should I work there?{linebreak}**{linebreak}We take pride in what we build, and our customers notice this. Our net promoter score and customer satisfaction index are amongst the highest in our industry. The reason for this is simple: We have a fast paced, rockstar team, that’s always learning & helping each other.{linebreak}**{linebreak}**Job Description{linebreak}We are currently hiring for a Inside Sales Position to deal with an influx of 40-60 WARM leads. Your responsibility would be to:{linebreak}Communicate with the Sales Director & CEO and provide weekly briefs and projections for each week. E.g.: I closed $X this week and will hit $y if a, b and c happens{linebreak}Helping clients love the product by educating them & understanding their needs.{linebreak}Personally follow up via call/email to help customer understand the value of Helpjuice, and how we differ from our competition{linebreak}Handling support for current customers you onboard{linebreak}**How do I apply?{linebreak}**{linebreak}We’ll only consider applications that fill out the application form{linebreak}We make 90% of our hiring decisions based off the answers provided in the hiring application

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Visit Helpjuice's website

# How do you apply? https://helpjuice.recruitee.com/o/account-manager-sales-rep-remote-jacksonville/c/new
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👉 Please reference you found the job on Remote OK, this helps us get more companies to post here!

When applying for jobs, you should NEVER have to pay to apply. That is a scam! Always verify you're actually talking to the company in the job post and not an imposter. Scams in remote work are rampant, be careful! When clicking on the button to apply above, you will leave Remote OK and go to the job application page for that company outside this site. Remote OK accepts no liability or responsibility as a consequence of any reliance upon information on there (external sites) or here.


Helpjuice, Inc.

Account Manager / Sales Rep


Helpjuice, Inc.


sales

account manager

selling

startup

sales

selling

startup

11mo

Apply


Stats (beta): 👁 485 views,✍️ 0 applied (0%)
Helpjuice works with some of the world's largest organizations, such as Walmart, Hertz, The US Gov, as well as small startups. Our current product is an auto-updating knowledge base that allows companies to scale their support. As a result, we've helped thousands of companies save over $30mil in customer support costs.{linebreak}{linebreak}Here's what we're looking for: {linebreak}{linebreak}- Located in Jacksonville, FL (or surrounding area){linebreak}{linebreak}- Great English. Seriously, don't waste your time if your English isn't good enough to write/read/talk with it daily, with all of our team. {linebreak}{linebreak}- Workaholic. Most of the team members are workaholics -- We want someone we can rely 24/7 on, not that you'll work 24-7, though. {linebreak}{linebreak}- Cool person. We'll be working a lot together, we want you to enjoy it, just like we do! {linebreak}{linebreak}Here's what we offer: {linebreak}{linebreak}- Well paid salary. We don't monkey around, we pay well if we think you're great. {linebreak}{linebreak}- Smart team. Expect to learn...a LOT. Not just in development, but in other areas aswell, as you'll be working w/ other team mates (support, sales, product management) {linebreak}{linebreak}- Interesting product to work on. Imagine a product that thousands of businesses rely on, and that's entirely bootstrapped -- Yes, you'll for sure learn a lot, and have fun...and be a bit stressed at times :-) {linebreak}{linebreak}- Flexible hours/management. I'm the CEO - and I'm writing this job post. I'm very hands off with my team, because we have a great team -- everyone is great, which is why I can just rely on them to do their job and NOT micromanage. {linebreak}{linebreak}TLDR; It's a fun work environment :-) {linebreak}{linebreak}

See more jobs at Helpjuice, Inc.

# How do you apply? https://helpjuice.recruitee.com/o/account-manager-sales-rep-remote/c/new
Apply for this Job

👉 Please reference you found the job on Remote OK, this helps us get more companies to post here!

When applying for jobs, you should NEVER have to pay to apply. That is a scam! Always verify you're actually talking to the company in the job post and not an imposter. Scams in remote work are rampant, be careful! When clicking on the button to apply above, you will leave Remote OK and go to the job application page for that company outside this site. Remote OK accepts no liability or responsibility as a consequence of any reliance upon information on there (external sites) or here.