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Remote Engineer Technical Support Job in December 2018 at companies likeCrossover and IVPN posted 8 days ago

Remote Engineer Technical Support Job in December 2018 at companies likeCrossover and IVPN posted 8 days ago

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This month


Crossover

L1 Customer Support Engineer ($30k/year)


Crossover


helpdesk

technical support

software support

l1

helpdesk

technical support

software support

l1

8d

Apply

At Crossover, we are firm believers that customers deserve to be heard, cared for and treated with respect. This is the foundation for delivering world-class service. We are in search of those higher-level agents that possess technical expertise and are masters at delivering exceptional customer service.{linebreak}{linebreak}# Responsibilities{linebreak} **Responsibilities:**{linebreak}{linebreak}Our agents are passionate, smart and understand that world-class service is not just about solving the problem. It’s about the experience. We put our customers first. As a Level 1 Customer Support Engineer, you will be the cornerstone of this philosophy.{linebreak}{linebreak}This is a remote position, and therefore superb written and verbal communication skills are vital to success. Our agents must be able to communicate effectively and professionally with our customers while utilizing their technical experience and knowledge to resolve issues to reach high-quality service.{linebreak} {linebreak}{linebreak}# Requirements{linebreak}**Mandatory requirements:**{linebreak}{linebreak}* Strong oral/written communication skills in English{linebreak}* +2 years as a front-line agent supporting software products {linebreak}* Ability to perform at a high level solving at least 15 tickets per day{linebreak}* Ability to learn multiple products across multiple technologies{linebreak}* Ability to write knowledge base articles and step by step guides{linebreak}* Well versed in current software support practices and tools including troubleshooting, issue tracking, and ticket management{linebreak}**Basic to Intermediate technical knowledge in the following:**{linebreak}- Unix/Linux{linebreak}- Database MS SQL / MySQL / Oracle / PostgreSQL{linebreak}- AWS{linebreak}- Active Directory{linebreak}- Network and Web Servers{linebreak}- Sharepoint{linebreak}- Java / JavaScript / CSS / HTML{linebreak}

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# How do you apply? Click apply and register on the Eventbrite page!
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When applying for jobs, you should NEVER have to pay to apply. That is a scam! Always verify you're actually talking to the company in the job post and not an imposter. Scams in remote work are rampant, be careful! When clicking on the button to apply above, you will leave Remote OK and go to the job application page for that company outside this site. Remote OK accepts no liability or responsibility as a consequence of any reliance upon information on there (external sites) or here.

This year


IVPN

verified

Customer Support Engineer


IVPN


customer support

technical support

engineer

customer support

technical support

engineer

7mo

Apply

IVPN is a rapidly growing privacy service on a mission to enable people with the power to control and secure their private information online. We've been around since 2010 but the market has exploded with a massive increase in user awareness for online privacy. We would like to hire a new customer support engineer to complement our existing team. This role requires that you deal with sales, billing and technical enquiries and you will report directly to the head of customer support{linebreak}{linebreak}{linebreak}{linebreak}*The position is fully remote and you will be expected to choose an 8 hour shift anywhere from 2pm EST to 03:30am EST*{linebreak}{linebreak}{linebreak}{linebreak}### Key responsibilities{linebreak}{linebreak}{linebreak}{linebreak}* Helping customers understand their threat model to help them determine what products best suit their needs{linebreak}{linebreak}* Assisting customers to troubleshoot complex technical problems with their VPN configuration. The primary support channels (for now) are are web tickets and live chat{linebreak}{linebreak}* Maintaining and improving our customer knowledgebase - To scale our support function we need the best possible knowledgebase for our customers to find solutions before having to contact us{linebreak}{linebreak}{linebreak}{linebreak}### Requirements{linebreak}{linebreak}{linebreak}{linebreak}* Min 2 years of technical support{linebreak}{linebreak}* Being customer centric/obsessed - Go the extra 5 miles to make our customers feel truly valued{linebreak}{linebreak}* Being product focused - You are the primary interface to our customers and have a unique perspective about their pain points and needs. You need to communicate those regularly to our engineering teams and management{linebreak}{linebreak}* Self-starter, able to work independently{linebreak}{linebreak}* Fluent English, both verbal and written{linebreak}{linebreak}* Ability to understand and write on technical topics related to computer networks and security{linebreak}{linebreak}* Knowledge of security concepts, VPN, encryption, firewalls etc{linebreak}{linebreak}* Desire to gain expertise in network security

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# How do you apply? Please click on the link below
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πŸ‘‰ Please reference you found the job on Remote OK as thank you to us, this helps us get more companies to post here!

When applying for jobs, you should NEVER have to pay to apply. That is a scam! Always verify you're actually talking to the company in the job post and not an imposter. Scams in remote work are rampant, be careful! When clicking on the button to apply above, you will leave Remote OK and go to the job application page for that company outside this site. Remote OK accepts no liability or responsibility as a consequence of any reliance upon information on there (external sites) or here.

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