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Director Of Eastern Region Solutions Engineering Services
Director Of Eastern Region Solutions Engineering Services
\nDepartment: Customer Success\nReports to: SVP of Customer Success \nLocation: Anywhere, East Coast \nEnjoy leading technical, customer-facing teams? Do you love IT automation software? Excited about what Puppet is doing and want to be a part of it?\nPuppet Labs is hiring a Director of Eastern Region Solutions Engineering & Services to help drive strategic direction for the department and set the daily operations for the Eastern Region, which is comprised of Solutions Engineers (pre-sales) and Professional Services Engineers (post-sales). The Director will coach a growing team to ensure we are delivering outstanding services to Sales and our customers. \nIn this role, you will both ensure we continue to support our Sales team and champion our customers needs and oversee PS engagements with customers as well as manage team members, milestones, and activities. You will coordinate with peers and other departments, such as User Experience, Engineering, and Sales to collaborate on special initiatives and to formalize feedback and communication loops. \nYou will work with the other Customer Success Directors to ensure best practices in pre and post-sales activities are implemented across the organization. You will participate in the development of the services roadmap and represent the needs of customers. Working with the Director of Partner Enablement you will ensure that the Eastern Region service and training partners are enabled to provide high-quality support through Puppet authorized partner programs. \nThis position operates in a team-oriented environment. As a result, you must build and maintain strong and effective working relationships internally with peers on the services management team, sales, marketing, business development and product marketing. As a leader you must also ensure that your team creates and maintains effective working relationships with various internal and external teams.\nQualifications\n* \nA combination of 8 years management experience in building, leading and growing field-based pre-sales teams and professional services teams in an enterprise software or open source company. Focus of experience should be on the pre-sales side.\n* \nExcellent leadership skills, with proven success in hiring, leading, engaging and motivating staff, as well as working effectively across departments.\n* \nStrong customer orientation with demonstrated experience in achieving a high level of customer satisfaction\n* \nAble to identify problems, resolve escalations (including collaborating with others when necessary), act decisively and show good judgment. Able to gain sponsorship and consensus on key initiatives\n* \nExcellent written and verbal communication skills; highly refined interpersonal skills; and high caliber presentation skills. The ability to successfully translate product information to both technical and non-technical professionals at all levels of an organization is required.\n* \nEmpathy with our customers and their problems through experience in a Unix/Linux systems administration or development role.\n* \nStrong industry knowledge (configuration management, data center management, and systems management domains)\n* \nExcellent time and project management skills\n* \nExperience in developing and launching service offerings; generating and interpreting business and service delivery key metrics; and managing multi-department budgets\n* \nAbility to travel up to 35-50% nationally and internationally\n* \nBA or BS degree in computer science or a related field\n\n\nApplication Instructions\nPlease include a cover letter with your application describing why you are interested in working for Puppet Labs, and how you feel your experience fits the listed qualifications of the position.\nWorking for Puppet Labs\nOur mission at Puppet Labs is to drive the cost of technology change to zero. We make IT automation software for systems administrators, freeing them from repetitive work and fire-fighting so they can do more interesting and higher-value work for their organizations. Our most important measure of success is their love for our products.\nWe're growing fast, but we're determined for everyone here to have a real impact on the company and our customers every day. We're driven and restless. We encourage creativity and collaboration. By challenging each other, we foster continuous improvement. We hire carefully for passion, self-motivation, intelligence, curiosity, and adaptability.\nWe offer excellent health benefits for employees and family, a flexible time-off policy (that we do insist you use), and a variety of methods to grow your skills and further your career. We have employees all around the US, the UK, Sweden, Canada, the Czech Republic and Australia. Our headquarters in downtown Portland, Oregon, is one block off Tom McCall Waterfront Park with views of Mt. Hood, Mt. St. Helens and the Willamette River.\nPuppet powers thousands of companies, including Twitter, Yelp, Disney, Google, Citrix, eBay, NYSE, Cisco WebEx, Salesforce, Bank of America and PayPal. Our investors include Kleiner Perkins Caufield & Byers, VMware, Google Ventures, Cisco, True Ventures, Radar Partners, and Emerson Street Partners.\nPuppet Labs is an equal opportunity employer and considers qualified applicants for employment without regard to race, color, religion, creed, sex, sexual orientation, gender identity, marital status, national origin, ancestry, age, veteran status, disability, or any other protected class.\nIf you are an individual with a disability and require a reasonable accommodation to complete any part of the application process, or are limited in the ability or unable to access or use this online application process and need an alternative method for applying, you may contact 877-575-9775 for assistance.
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