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290 Remote Engineer Customer Support Jobs at companies like Teramind, Sonatype and Crossover last posted 10 days ago

290 Remote Engineer Customer Support Jobs at companies like Teramind, Sonatype and Crossover last posted 10 days ago

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This month

Teramind is building a team of top-notch senior tech support engineers. You will work hand-in-hand with engineers perform triage, cause analysis, debugging and troubleshooting of our product installations. You will help maintain our knowledge base of best practices, known issues and solutions and extend our support infrastructure by crafting and writing diagnostic tools/scripts.{linebreak}{linebreak}Required skills are an in-depth knowledge of Windows and Linux, Active Directory, basic firewall knowledge, and experience with anti-virus / anti-malware software.{linebreak}{linebreak}This is a full-time, remote position.{linebreak}{linebreak}{linebreak}{linebreak}# Responsibilities{linebreak} * Address customer issues{linebreak}* Work with engineers to resolve issues beyond your scope{linebreak}* Improve internal documentation{linebreak}* Write scripts to do log analysis {linebreak}{linebreak}# Requirements{linebreak}* Excellent knowledge of Linux and Windows{linebreak}* Knowledge of a scripting language such as powershell, perl, python, ...{linebreak}* Knowledge of basic SQL statements{linebreak}* Experience with firewalls{linebreak}* Experience with anti-virus / anti-malware software{linebreak}* Strong written and oral communication skills{linebreak}* Strong technical troubleshooting and problem-solving skills

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# How do you apply? Qualified candidates are invited to email their CV to [email protected]
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Sonatype

Customer Success Engineer


Sonatype


customer support

engineer

customer support

engineer

11d

Apply

If you get excited at the mere thought of helping customers use new technology to help speed their SDLC so they can innovate faster, while making their software more secure - then you should keep reading. We are growing rapidly, and we need to add Customer Success Engineers (CSE) to collaborate with our customers to ensure they continuously see value across the Nexus platform.{linebreak}{linebreak}What You Will Do{linebreak}{linebreak}{linebreak}{linebreak}* Our customers are enterprise architects, security officers, build engineers, developers, DevOps managers, and associated stakeholders in the SDLC. They are incredibly smart and know their stuff. In this role, you will:{linebreak}{linebreak}* Coach and educate a set of customers on the implementation and usage of best practices to ensure smooth onboarding, faster adoption, increased footprint, etc.{linebreak}{linebreak}* Derive and define methodologies as well as common pitfalls through customer meetings (remote & on-site), data analysis, and customer interviews{linebreak}{linebreak}* Engage in one-to-one and one-to-many customer outreach with the goal of educating customers, understanding their implementation status and defining/documenting how we can close any “customer success gap.”{linebreak}{linebreak}* Share field insights with your CSE peers as well as our Sales, Product Marketing, and Engineering teams. Provide feedback on how to bring more valuable features to the product based on customer reactions and your hands-on experiences.{linebreak}{linebreak}* Discover and analyze gaps in the customer experience, identifying "early warning" signals and then working with cross-functional teams to address them.{linebreak}{linebreak}* Act as the voice of the customer - use your insights to help us drive improvements, influence product roadmap, deploy customer advocacy programs, etc.{linebreak}{linebreak}* Ensure customers are SUCCESSFUL and DELIGHTED with Sonatype products and services, not merely satisfied.{linebreak}{linebreak}* If you’ve been told, “you have a great bed-side manner,” that’s what we’re looking for.  And while there will be some days of mostly screen-time, this is a customer-facing role.{linebreak}{linebreak}* Travel is likely to be around 35-45%.{linebreak}{linebreak}{linebreak}{linebreak}{linebreak}{linebreak}Experience and skills desired:{linebreak}{linebreak}{linebreak}{linebreak}* Deep familiarity with tooling used in the SDLC including: source code version control systems (e.g., git, subversion, cvs, etc.), modern build tools (e.g., Jenkins, continuous integration systems), package managers (e.g., Maven, Gradle, Nuget, NPM, etc.), continuous delivery technologies (e.g., Puppet, Chef, Udeploy, etc.){linebreak}{linebreak}* The ability to work with such tooling to integrate Sonatype's specific solutions into customers' application lifecycles is required.{linebreak}{linebreak}* Excellent troubleshooting and analytical skills{linebreak}{linebreak}* Well-honed project management and organizational skills{linebreak}{linebreak}* Prior development expertise and experience with tools such as Hudson/Jenkins (CI Servers) and Eclipse / other IDEs is desirable.{linebreak}{linebreak}* Experience working in the cross-functional role alongside Engineering and Sales organizations is a plus.{linebreak}{linebreak}* Experience with application security and licensing and helping build processes around both are desirable{linebreak}{linebreak}{linebreak}

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Crossover

L1 Customer Support Engineer ($30k/year) Work


Crossover


technical support

client service

l1

customer support

technical support

client service

l1

customer support

11d

Apply

At Crossover, we are firm believers that customers deserve to be heard, cared for and treated with respect. This is the foundation for delivering world-class service. We are in search of those higher-level agents that possess technical expertise and are masters at delivering exceptional customer service.{linebreak}{linebreak}# Responsibilities{linebreak} **Responsibilities:**{linebreak}{linebreak}Our agents are passionate, smart and understand that world-class service is not just about solving the problem. It’s about the experience. We put our customers first. As a Level 1 Customer Support Engineer, you will be the cornerstone of this philosophy.{linebreak}{linebreak}This is a remote position, and therefore superb written and verbal communication skills are vital to success. Our agents must be able to communicate effectively and professionally with our customers while utilizing their technical experience and knowledge to resolve issues to reach high-quality service. {linebreak}{linebreak}# Requirements{linebreak}**To excel in this position you will need to:**{linebreak}* Have strong English oral and written communication skills{linebreak}* +2 years as a front-line agent supporting software products{linebreak}* Perform at a high level solving at least 15 tickets per day{linebreak}* Know how to write knowledge base articles and step by step guides{linebreak}* Be open to learning multiple products across multiple technologies at the same time{linebreak}* Be well versed in current software support practices and tools including troubleshooting, issue tracking, and ticket management{linebreak}* Have basic to intermediate technical knowledge in the following technologies/languages:{linebreak}* SQL Server{linebreak}* Oracle DBs{linebreak}* Unix/Linux{linebreak}* Networking{linebreak}* Windows Server administration{linebreak}* SharePoint{linebreak}* Web Servers{linebreak}* Previous Telco experience is highly desirable

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When applying for jobs, you should NEVER have to pay to apply. That is a scam! Always verify you're actually talking to the company in the job post and not an imposter. Scams in remote work are rampant, be careful! When clicking on the button to apply above, you will leave Remote OK and go to the job application page for that company outside this site. Remote OK accepts no liability or responsibility as a consequence of any reliance upon information on there (external sites) or here.


Platform.sh

Customer Success Engineer


Platform.sh


customer success

git

php

python

customer success

git

php

python

15d

Apply

As a **Customer Success Engineer**you will be responsible to assess the nature of product or service issues and resolve support problems for customers and partners through support tickets, live chat, and occasional voice calls. Successful employees are willing to collaborate with other team members, able to meet deadlines, and excited to test new ideas, tools, and tactics. We are looking for motivators, go-getters, and ways to improve our processes, our products, and ourselves. As one of our Customer Success Engineers, you are our front line; when our customers think of how great Platform.sh is, they think of you.{linebreak}{linebreak}# Responsibilities{linebreak} **In a given day you might:**{linebreak}{linebreak}* Troubleshoot issues pertaining to the underlying infrastructure running customer applications.{linebreak}* Diagnose, debug, and document issues in both applications and systems.{linebreak}* Deploy and configure cloud infrastructure resources.{linebreak}* Troubleshoot, reproduce, and report bugs.{linebreak}* Become a product expert and work toward improving our customer facing documentation.{linebreak}* Participate in limited on-call shifts, providing timely responses to high priority tickets and incidents.{linebreak}* Work under limited supervision with considerable latitude for personal initiative.{linebreak}* Respond to customer inquiries through our ticketing solution, ZenDesk.{linebreak}* Participate in training teammates. {linebreak}{linebreak}# Requirements{linebreak}**Minimum Qualifications**{linebreak}{linebreak}* 3+ years combined of:{linebreak}* Web development using PHP, Python, Ruby, or Go.{linebreak}* Linux system administration.{linebreak}* Experience using git for version control.{linebreak}* Understanding of DNS as well as TLS and encryption.{linebreak}* Exceptional communication skills to provide clear and empathetic customer support.{linebreak}* This role is also open to those willing to work Saturdays and Sundays instead of the usual Mondays to Fridays. {linebreak}{linebreak}**Preferred Qualifications**{linebreak}{linebreak}* Experience with Magento, Symfony, TYPO3, and/or Drupal.{linebreak}* Understanding of CDNs or Varnish and web caching strategies.{linebreak}* Familiarity with IaaS solutions, such as AWS, Microsoft Azure, and Google Compute Engine.{linebreak}* Conversant in containerization technologies and techniques.{linebreak}* Knowledge of nginx, Galera, GlusterFS, and Puppet.{linebreak}* Sound Like a Good Fit? We’d love to talk to you!

See more jobs at Platform.sh

# How do you apply? **This is a remote job. Work from anywhere!**{linebreak}{linebreak}We are a worldwide distributed team and are looking for a candidate who can perform well working remotely. To be an effective performer as a CSE here at Platform.sh, you’ll need to be able to effectively collaborate across time zones while operating with a high level of independence and autonomy.{linebreak}{linebreak}**About Platform.sh**{linebreak}{linebreak}Platform.sh is an idea-to-cloud application platform that simplifies cloud infrastructures.{linebreak}{linebreak}We give developers the tools they need to experiment, innovate, get rapid feedback and deliver better-quality features with speed and confidence thanks to our unique rapid cloning technology.{linebreak}{linebreak}Platform.sh serves thousands of customers worldwide including The Financial Times, Gap, Magento Commerce, Orange, Hachette, Ikea, Stanford University, Harvard University and The British Council.{linebreak}{linebreak}We want people who are passionate, open, multicultural, friendly, humble and smart to join us and help this fast-growing, award-winning company to revolutionize the tech industry.
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When applying for jobs, you should NEVER have to pay to apply. That is a scam! Always verify you're actually talking to the company in the job post and not an imposter. Scams in remote work are rampant, be careful! When clicking on the button to apply above, you will leave Remote OK and go to the job application page for that company outside this site. Remote OK accepts no liability or responsibility as a consequence of any reliance upon information on there (external sites) or here.

Last 30 days


Crossover

verified

L2 Customer Support Architect ($60k/year) Work


Crossover


l2

helpdesk

engineer

customer service

l2

helpdesk

engineer

customer service

1mo

Apply

**We are looking for professionals who want to work for a support team, unlike any other support organization. We want to build a team with the exceptional few IT professionals who can couple their technical acumen with their exceptional verbal and written communication skills.**{linebreak}{linebreak}L2 Customer Support Architects enjoy working on complex issues and the challenge that comes with escalated tickets. It is essential to have a deep understanding of software support tools and strong technical skills. World class service is more than solving the issue, it’s about providing the customer with an experience. L2 agents are expert communicators and strive for high-quality scores.{linebreak}{linebreak}{linebreak}# Responsibilities{linebreak} You will be working in an atypical customer contact center. You will connect with customers through different channels supporting cutting-edge products. You will be empowered to provide end-to-end support, and you will be encouraged to problem solve and take accountability for the customer experience. {linebreak}{linebreak}# Requirements{linebreak}**Mandatory requirements:**{linebreak}{linebreak}* Bachelor’s degree or equivalent{linebreak}* Perfect spoken and written English{linebreak}* +4 years as a front-line agent supporting software products{linebreak}* Ability to read code without any problems, regardless of the programming language{linebreak}* Ability to write basic scripts in various programming languages (from automating jobs to creating connectors){linebreak}* Ability to learn multiple products across multiple technologies {linebreak}* Intermediate to advanced understanding/administration of the following:{linebreak}* Windows or Unix/Linux Server{linebreak}* Network and Web servers{linebreak}* Database MS SQL / MySQL / Oracle / PostgreSQL{linebreak}* Sharepoint{linebreak}* Active Directory{linebreak}* Java / JavaScript / CSS / HTML{linebreak}* AWS{linebreak}* Docker{linebreak}* Python{linebreak}

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When applying for jobs, you should NEVER have to pay to apply. That is a scam! Always verify you're actually talking to the company in the job post and not an imposter. Scams in remote work are rampant, be careful! When clicking on the button to apply above, you will leave Remote OK and go to the job application page for that company outside this site. Remote OK accepts no liability or responsibility as a consequence of any reliance upon information on there (external sites) or here.


Crossover

verified

L1 Customer Support Engineer ($30k/year) Work


Crossover


l1

technical support

helpdesk

customer service

l1

technical support

helpdesk

customer service

1mo

Apply

**At Crossover, we are firm believers that customers deserve to be heard, cared for and treated with respect. This is the foundation for delivering world-class service. We are in search of those higher-level agents that possess technical expertise and are masters at delivering exceptional customer service.**{linebreak}{linebreak}# Responsibilities{linebreak} Our agents are passionate, smart and understand that world-class service is not just about solving the problem. It’s about the experience. We put our customers first. As a Level 1 Customer Support Engineer, you will be the cornerstone of this philosophy.{linebreak}{linebreak}This is a remote position, and therefore superb written and verbal communication skills are vital to success. Our agents must be able to communicate effectively and professionally with our customers while utilizing their technical experience and knowledge to resolve issues to reach high-quality service.{linebreak} {linebreak}{linebreak}# Requirements{linebreak}**To excel in this position you will need to:**{linebreak}* Have strong oral and written communication skills in English{linebreak}* +2 years as a front-line agent supporting software products{linebreak}* Perform at a high level solving at least 15 tickets per day{linebreak}* Know how to write knowledge base articles and step by step guides{linebreak}* Be open to learning multiple products across multiple technologies at the same time{linebreak}* Be well versed in current software support practices and tools including troubleshooting, issue tracking, and ticket management{linebreak}{linebreak}**Have basic to intermediate technical knowledge in the following technologies/languages:**{linebreak}* SQL Server{linebreak}* Oracle DBs{linebreak}* Unix/Linux{linebreak}* Networking{linebreak}* Windows Server administration{linebreak}* SharePoint{linebreak}* Web Servers{linebreak}{linebreak}Previous Telco experience is highly desirable{linebreak}

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When applying for jobs, you should NEVER have to pay to apply. That is a scam! Always verify you're actually talking to the company in the job post and not an imposter. Scams in remote work are rampant, be careful! When clicking on the button to apply above, you will leave Remote OK and go to the job application page for that company outside this site. Remote OK accepts no liability or responsibility as a consequence of any reliance upon information on there (external sites) or here.

This year


Crossover

L1 Customer Support Engineer ($30k/year)


Crossover


helpdesk

technical support

software support

l1

helpdesk

technical support

software support

l1

3mo

Apply

At Crossover, we are firm believers that customers deserve to be heard, cared for and treated with respect. This is the foundation for delivering world-class service. We are in search of those higher-level agents that possess technical expertise and are masters at delivering exceptional customer service.{linebreak}{linebreak}# Responsibilities{linebreak} **Responsibilities:**{linebreak}{linebreak}Our agents are passionate, smart and understand that world-class service is not just about solving the problem. It’s about the experience. We put our customers first. As a Level 1 Customer Support Engineer, you will be the cornerstone of this philosophy.{linebreak}{linebreak}This is a remote position, and therefore superb written and verbal communication skills are vital to success. Our agents must be able to communicate effectively and professionally with our customers while utilizing their technical experience and knowledge to resolve issues to reach high-quality service.{linebreak} {linebreak}{linebreak}# Requirements{linebreak}**Mandatory requirements:**{linebreak}{linebreak}* Strong oral/written communication skills in English{linebreak}* +2 years as a front-line agent supporting software products{linebreak}* Ability to perform at a high level solving at least 15 tickets per day{linebreak}* Ability to learn multiple products across multiple technologies{linebreak}* Ability to write knowledge base articles and step by step guides{linebreak}* Well versed in current software support practices and tools including troubleshooting, issue tracking, and ticket management{linebreak}{linebreak}**Basic to Intermediate technical knowledge in the following:**{linebreak}* Unix/Linux{linebreak}* Database MS SQL / MySQL / Oracle / PostgreSQL{linebreak}* AWS{linebreak}* Active Directory{linebreak}* Network and Web Servers{linebreak}* Sharepoint{linebreak}* Java / JavaScript / CSS / HTML{linebreak}

See more jobs at Crossover

# How do you apply? Click apply and register on the Eventbrite page!
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When applying for jobs, you should NEVER have to pay to apply. That is a scam! Always verify you're actually talking to the company in the job post and not an imposter. Scams in remote work are rampant, be careful! When clicking on the button to apply above, you will leave Remote OK and go to the job application page for that company outside this site. Remote OK accepts no liability or responsibility as a consequence of any reliance upon information on there (external sites) or here.


GrapheneDB

Support Engineer


GrapheneDB


customer support

engineer

neo4j

customer support

engineer

neo4j

5mo

Apply

At GrapheneDB we proudly manage thousands of Neo4j databases, catering individual developers working on pet projects to large companies with challenging workloads and reliability requirements.{linebreak}{linebreak}We are seeking individuals to join our customer support team. As part of this team, you will be resolving support requests and work closely with the rest of the engineering team to find and fix bugs, prioritize feature requests, and test and document GrapheneDB’s products and features. {linebreak}{linebreak}Technical experience and empathy for customers are keys to success in this role. If you know how to help developers with technical questions, we want to talk to you. {linebreak}{linebreak}{linebreak}### What You'll do{linebreak}* Resolve customer support requests through email, phone or social media.{linebreak}* Ensure customer satisfaction and help clients become even more successful.{linebreak}* Engage with our ops team to escalate bugs and resolve problems.{linebreak}* Work directly with our product team to identify current issues, gathering the feedback of our customers to offer informed opinions on potential solutions. {linebreak}* Being part of the on-call support rotation to provide 24/7 emergency customer response.{linebreak}* Testing new features and create/update documentation.{linebreak}{linebreak}{linebreak}### Requirements{linebreak}* Excellent communication skills. (English){linebreak}* Ability to explain complex topics in easy to understand and concise language (English){linebreak}* Passion for helping people, solving problems and proposing elegant solutions.{linebreak}* Basic experience in at least one programming language. {linebreak}* Basic Linux skills. You will spend a part of your day reading through logs over ssh to our deployments and servers. {linebreak}* [Bonus] Experience providing technical support at a technology company.{linebreak}* [Bonus] Experience with NoSQL databases, especially Neo4j.{linebreak}{linebreak}{linebreak}### Location{linebreak}As the rest of the team is located in Europe, your workday should match a part of the working day in CET. We will consider applicants from UTC-4 timezone (USA or Canada or South America East Coast) and in Europe timezones.{linebreak}{linebreak}{linebreak}### What we offer{linebreak}* Remote work{linebreak}* Numerous planned company events throughout the year.{linebreak}* Flexible working hours and a generous vacation policy.{linebreak}* A fair transparent salary (depending on location and experience). {linebreak}* Budget for personal development: books, training, conferences, etc.

See more jobs at GrapheneDB

Visit GrapheneDB's website

# How do you apply? If you’d like to be considered for this role please complete [this application form](https://airtable.com/shrXYhgmN70zE7Xx7). We're not accepting applications from agencies.
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👉 Please reference you found the job on Remote OK as thank you to us, this helps us get more companies to post here!

When applying for jobs, you should NEVER have to pay to apply. That is a scam! Always verify you're actually talking to the company in the job post and not an imposter. Scams in remote work are rampant, be careful! When clicking on the button to apply above, you will leave Remote OK and go to the job application page for that company outside this site. Remote OK accepts no liability or responsibility as a consequence of any reliance upon information on there (external sites) or here.


Teramind

verified

Senior Technical Support Engineer


Teramind


linux

windows

tech support

customer support

linux

windows

tech support

customer support

6mo

Apply

Teramind is building a team of top-notch senior tech support engineers. You will work hand-in-hand with engineers perform triage, cause analysis, debugging and troubleshooting of our product installations. You will help maintain our knowledge base of best practices, known issues and solutions and extend our support infrastructure by crafting and writing diagnostic tools/scripts.{linebreak}{linebreak}Required skills are an in-depth knowledge of Windows and Linux, Active Directory, basic firewall knowledge, and experience with anti-virus / anti-malware software.{linebreak}{linebreak}This is a full-time, remote position.{linebreak}{linebreak}# Responsibilities{linebreak} * Address customer issues{linebreak}* Work with engineers to resolve issues beyond your scope{linebreak}* Improve internal documentation{linebreak}* Write scripts to do log analysis {linebreak}{linebreak}# Requirements{linebreak}- Excellent knowledge of Linux and Windows{linebreak}- Knowledge of a scripting language such as powershell, perl, python, ...{linebreak}- Knowledge of basic SQL statements{linebreak}- Experience with firewalls{linebreak}- Experience with anti-virus / anti-malware software{linebreak}- Strong written and oral communication skills{linebreak}- Strong technical troubleshooting and problem-solving skills

See more jobs at Teramind

# How do you apply? Email your resume to [email protected]{linebreak}{linebreak}
Apply for this Job

👉 Please reference you found the job on Remote OK as thank you to us, this helps us get more companies to post here!

When applying for jobs, you should NEVER have to pay to apply. That is a scam! Always verify you're actually talking to the company in the job post and not an imposter. Scams in remote work are rampant, be careful! When clicking on the button to apply above, you will leave Remote OK and go to the job application page for that company outside this site. Remote OK accepts no liability or responsibility as a consequence of any reliance upon information on there (external sites) or here.


Sonatype

Senior Technical Support Engineer


Sonatype


customer support

senior

engineer

customer support

senior

engineer

6mo

Apply

{linebreak}The Senior Technical Support Engineer will be responsible for providing in-depth technical support on a regional basis (based on which country they reside in). You will work with other support and engineering team members to perform triage, root cause analysis, debugging and troubleshooting of our product installations running at customer sites. You will help maintain our knowledge base of best practices, known issues and solutions and extend our support infrastructure by crafting and writing diagnostic tools/scripts. And you will probably even write some code.{linebreak}{linebreak}We strive for and has achieved extraordinary customer support. The highly technical nature of our products requires a much higher level of experience and expertise from the support than you would typically find most organizations.  In fact, the current support team members all have development and/or quality engineering backgrounds.  They thrive on the challenge of solving a variety of technical problems at the application, operating system, and network levels. The breadth knowledge required is very large and is always growing with new repository types and tools that interact with our product. {linebreak}{linebreak}Every day there is something new to learn due to some query/issue a customer raises. Although sometimes this can be a pain, there is a lot of satisfaction with learning new tools and technologies. You are not going to get bored in this role!{linebreak}{linebreak}Required Experiences & Skills{linebreak}{linebreak}{linebreak}* Strong technical troubleshooting and problem-solving skills{linebreak}{linebreak}* Deep understanding of operating systems (Linux, Windows, OSX, etc.){linebreak}{linebreak}* Knowledge of Networking (Sockets, HTTP, LDAP, proxies/firewalls, SSL){linebreak}{linebreak}* Java thread and heap dump analysis ability   {linebreak}{linebreak}* Java and/or other software development experience (the position doesn't require writing code, but it requires reading and understanding code){linebreak}{linebreak}* Strong written and oral communication skills{linebreak}{linebreak}* Legally authorized to work (without sponsorship) in Canada, the United Kingdom, or the United States of America and are currently residing in the corresponding country.{linebreak}{linebreak}{linebreak}{linebreak}{linebreak}Desired Experiences & Skills{linebreak}{linebreak}{linebreak}* Experience with continuous integration systems such as Jenkins and Bamboo is a plus{linebreak}{linebreak}* Experience with build tools such as Ant, Maven, npm, NuGet etc. is a plus{linebreak}{linebreak}* Prior experience with Sonatype's products is a plus{linebreak}{linebreak}{linebreak}

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When applying for jobs, you should NEVER have to pay to apply. That is a scam! Always verify you're actually talking to the company in the job post and not an imposter. Scams in remote work are rampant, be careful! When clicking on the button to apply above, you will leave Remote OK and go to the job application page for that company outside this site. Remote OK accepts no liability or responsibility as a consequence of any reliance upon information on there (external sites) or here.


Auth0

Technical Support Engineer


Auth0


customer support

engineer

customer support

engineer

7mo

Apply

{linebreak}Auth0, a global leader in Identity-as-a-Service (IDaaS), provides thousands of enterprise customers with a Universal Identity Platform for their web, mobile, IoT, and internal applications. Its extensible platform seamlessly authenticates and secures more than 1.5B logins per month, making it loved by developers and trusted by global enterprises. Auth0 has raised more than $110 million to date and continues its global growth at a rapid pace. We are consistently recognized as a great place to work based our outstanding leadership and dedication to company culture, and are looking for the best people to join our incredible team spread across more than 35 countries!{linebreak}{linebreak}We are seeking individuals with technology support experience to provide complex support services of the Auth0 SaaS solution. Reporting to the Regional Support Manager, this individual will work closely with our customers to provide break-fix support, operational maintenance, and support services. This position is an integral part of Auth0's long-term relationship with its global customers, and the efforts put forth by this individual will directly impact the long-term success of the relationship. In order to succeed in this team, this individual must have the passion and energy to work in an entrepreneurial and fast paced environment.{linebreak}{linebreak}Auth0 has a strict NO JERK policy, so only those who love to collaborate, understand how to give and take constructive feedback and are always looking to make themselves and their peers better need apply.{linebreak}{linebreak}Responsibilities:{linebreak}{linebreak}{linebreak}* Support and maintain customers who have implemented the Auth0 SaaS solution, resolving technical and non-technical customer issues in a timely fashion operational management of support tickets.{linebreak}{linebreak}* Build and maintain excellent relationships with clients and achieve the highest level of customer satisfaction.{linebreak}{linebreak}* Work as part of our extended support team in a startup atmosphere, doing whatever it takes to exceed customer expectations.{linebreak}{linebreak}* Use your business and technical analysis skills and knowledge of the Development lifecycle to solve complex issues and promote best practices.{linebreak}{linebreak}* Collaborate with other departments in the company to achieve customer satisfaction.{linebreak}{linebreak}{linebreak}{linebreak}{linebreak}Requirements:{linebreak}{linebreak}{linebreak}* Strong analytical and problem solving skills.{linebreak}{linebreak}* Self-starter — able to come up to speed on complex, difficult concepts with minimal assistance.{linebreak}{linebreak}* Ability to quickly context-switch between multiple complex work streams.{linebreak}{linebreak}* Instinctive ability to subdivide problems into basic components in order to efficiently pinpoint root cause of issues.{linebreak}{linebreak}* Customer-obsessed attitude — a customer advocate, always going the extra mileTeam player with solid communication and presentation skills.{linebreak}{linebreak}* Proactivity — identify opportunities and take preemptive action against potential problems.{linebreak}{linebreak}* Continuous growth — permanently look for areas of improvement, make plans on how to improve them, and execute those plans.{linebreak}{linebreak}{linebreak}{linebreak}{linebreak}Technical Domain Focus:{linebreak}{linebreak}{linebreak}* Knowledge of software development fundamentals and common architectures.{linebreak}{linebreak}* Knowledge of HTTP, encryption, basic security concepts.{linebreak}{linebreak}* Understanding of authentication and authorization concepts.{linebreak}{linebreak}* Knowledge of one or more auth protocols/specifications: OAuth2, OIDC, SAML, WS-FED, LDAP, Azure AD, etc.{linebreak}{linebreak}* Proficient in at least one programming language; ideally JavaScript.{linebreak}{linebreak}{linebreak}{linebreak}{linebreak}Experience & Education:{linebreak}{linebreak}{linebreak}* Min 2 years of technical support and/or software development.{linebreak}{linebreak}* OR 2-5 years of solid experience in a business or technical analyst role for medium to large scale business software implementation projects.{linebreak}{linebreak}{linebreak}{linebreak}{linebreak}Location:{linebreak}{linebreak}{linebreak}* This position will be based in our office in London.{linebreak}{linebreak}{linebreak}{linebreak}{linebreak}Auth0 values diversity and inclusion and is an equal opportunity employer. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

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SocialChorus

Lead Technical Support Engineer


SocialChorus


customer support

exec

engineer

customer support

exec

engineer

8mo

Apply

{linebreak}The modern workplace is changing. It seems strange but in a world of connected everything, employees are feeling more disconnected than ever. Want to fix that?{linebreak}{linebreak}{linebreak}SocialChorus believes everyone matters and our goal is to have every employee informed, supported, and connected to each other and the shared goals of the organization. The intranet and email are broken for organization communications.{linebreak}{linebreak}{linebreak}How do we fix it? We deliver the right content at the right time to each person. This is what it means to be truly personalized.{linebreak}{linebreak}{linebreak}Has it worked? Absolutely! Our client list includes household names and is growing daily and now we need your help!{linebreak}{linebreak}{linebreak}We are currently seeking an Lead Technical Support Engineer to help deliver world class support to our ever-growing list of global clients.{linebreak}{linebreak}{linebreak}We are a distributed team. Yes, we have offices in several cities but we build solutions for distributed workforces so we model our workforce the same way. In this role you really can work where you want. Ideal candidates will be based in the Eastern time zone of the United States.{linebreak}{linebreak}{linebreak}RESPONSIBILITIES{linebreak}{linebreak}{linebreak}* {linebreak}{linebreak}Grow and lead a team of Technical Support staff with minimal oversight{linebreak}{linebreak}{linebreak}* {linebreak}{linebreak}Troubleshoot and debug a cloud SaaS platform{linebreak}{linebreak}{linebreak}* {linebreak}{linebreak}Develop and deliver novel solutions to customers in the platform{linebreak}{linebreak}{linebreak}* {linebreak}{linebreak}Develop and maintain tools for support team members{linebreak}{linebreak}{linebreak}* {linebreak}{linebreak}Partner with Product & Engineering on customer issues{linebreak}{linebreak}{linebreak}* {linebreak}{linebreak}Provide technical oversight for the Customer Success team{linebreak}{linebreak}{linebreak}{linebreak}{linebreak}{linebreak}{linebreak}QUALIFICATIONS{linebreak}{linebreak}{linebreak}* {linebreak}{linebreak}3-5 years supporting a cloud SaaS or PaaS application (or equivalent){linebreak}{linebreak}{linebreak}* {linebreak}{linebreak}Strong knowledge of SQL (DBA or application support experience preferred){linebreak}{linebreak}{linebreak}* {linebreak}{linebreak}2+ years experience working in an Object-Oriented language (Ruby preferred, Python & Java){linebreak}{linebreak}{linebreak}* {linebreak}{linebreak}Experience working/partnering with product engineering teams{linebreak}{linebreak}{linebreak}* {linebreak}{linebreak}Experience delivering technical projects{linebreak}{linebreak}{linebreak}* {linebreak}{linebreak}Experience working with business teams{linebreak}{linebreak}{linebreak}{linebreak}{linebreak}{linebreak}{linebreak}Why SocialChorus?{linebreak}{linebreak}Because you care. About people, the work you do, and the connections you make. Work is such a large part of life, it only makes sense to make it awesome.{linebreak}{linebreak}{linebreak}If you want to engage brilliant minds in a true start-up environment where ideas are rewarded regardless of who they come from, join us. This is a rapidly changing space so if you thrive on ambiguity, are hungry for a challenge, and have the guts to speak your mind it could be a perfect fit.{linebreak}{linebreak}{linebreak}So come for the challenges, come for the people, and the unlimited PTO, fully paid health benefits, 401k plan, casual and friendly environment, and a leadership team who truly believes in your growth both professionally and personally will keep you here.

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Crossover

L1 Customer Support Engineer


Crossover


customer support

engineer

customer support

engineer

10mo

Apply

{linebreak}ESW Capital takes an unorthodox approach to hiring in an attempt to improve the candidate experience by expediting the hiring process through an innovate online hiring tournament. Candidates will receive an offer as soon as the day of the event should they be successful.{linebreak}{linebreak}We're running an Online Hiring Tournament on May 19th to hire Software Engineers (USD $30K/yr) with expertise Cloud OR Java OR .NET OR C++ OR Front End.If you are not familiar with any of those technologies, you should not attend the event as we currently have openings only in those roles.{linebreak}{linebreak}This event will include testing. Upon grading the deliverables from the event, we will set up qualified candidates with an interview with the hiring manager, who can hire 40 Software Engineers.This is a 100% remote, full-time role.{linebreak}{linebreak}You will be part of a team responsible for the technical delivery of a multi-million dollar revenue per year enterprise software product. That team is responsible to ensure that the customers are blown away by the technical differentiation and quality of the product. We want to give you the ability to look at code in ways it has never been looked at before, to understand the interdependency in the code.{linebreak}{linebreak}{linebreak}We are empowering software development and creating higher quality code by using the latest technologies and toolsets. We are excited about using data to make decisions, we are bringing big data and analysis to software development. We are on the cutting edge of software development, and we innovate improvements on the newest technologies. We want people who are adaptable and can learn new things, and can use new ideas and concepts to solve business problems.{linebreak}{linebreak}You will be tested in one of the following technologies based on your expertise:{linebreak}{linebreak}{linebreak}* Cloud{linebreak}{linebreak}* Java{linebreak}{linebreak}* C# (.NET){linebreak}{linebreak}* C++{linebreak}{linebreak}* Front End{linebreak}{linebreak}{linebreak}{linebreak}{linebreak}Candidate Requirements:{linebreak}{linebreak}{linebreak}* 2+ years of experience as a hands-on software engineer{linebreak}{linebreak}* Bachelor’s Degree in Computer Science, Electrical Engineering, or Computer Engineering{linebreak}{linebreak}* A ruthless commitment to testing the code you’ve written{linebreak}{linebreak}* Proficiency in the following skills and technologies is mandatory: Knowledge of backend programming languages, like C++, Java, C#, Ruby or others, Database(SQL server/Oracle/MySQL/MongoDB/Cassandra), SOA, EDA, and Design patterns, Javascript (ReactJS, AngularJS) , HTML5, CSS3, Cloud computing architecting, Linux, REST, tools for CI/CD, Git, and shell scripting, DevOps{linebreak}{linebreak}{linebreak}{linebreak}{linebreak}We recommend that you attend the tournament instead of applying online, as our tournament process will be much faster.{linebreak}{linebreak}Click Apply Now > Register at the green button - you will receive the webinar link after completing registration.

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Pantheon Systems

Customer Success Engineer


Pantheon Systems


customer support

engineer

customer support

engineer

10mo

Apply

{linebreak}ROLE{linebreak}{linebreak}Pantheon is currently looking for a motivated, proactive and energetic individual to join the company's customer success engineering team as a full-time member. Customer Success Engineers are the first point of contact for developers working with our platform. We rely on these individuals to be friendly, knowledgeable, and problem-solvers. The ideal candidate will be resourceful, articulate, have good writing skills, and enjoy working as a team to deliver top-quality solutions to customers. This position would be either remote or onsite at our offices in Minneapolis, MN and supporting customers during PST business hours.{linebreak}{linebreak}Cool Things You'll Do {linebreak}{linebreak}The primary responsibility is to provide technical guidance and platform information to customers.  This includes reviewing log files, New Relic data, codebase structure/contents and identifying potential points of failure, as well as areas of improvement.  Additionally, Customer Success Engineers will be involved in:   {linebreak}{linebreak}{linebreak}* Contributing to documentation{linebreak}{linebreak}* Assisting with testing Pantheon products and tools (i.e. Terminus, Quicksilver){linebreak}{linebreak}* Maintaining and enhancing Customer Relationships{linebreak}{linebreak}* Providing CMS expertise to new and existing customer groups.{linebreak}{linebreak}* You'll act as the key liaison between our clients and our internal teams, with the aim of enhancing customer experience so that everyone gets the most out of Pantheon's services.{linebreak}{linebreak}{linebreak}{linebreak}{linebreak}What You Bring To The Table{linebreak}{linebreak}{linebreak}{linebreak}* Overall, you're someone with a broad background/knowledge of Drupal/WordPress/general web development, with a flair for excellent customer service and strong relationship management skills. You should be a clear communicator, a creative thinker, and empathetic. You're also someone who is/has:{linebreak}{linebreak}* Deep understanding of PHP - you program & debug PHP, and you're experienced working with Drupal and/or WordPress.{linebreak}{linebreak}* Skilled in GIT.{linebreak}{linebreak}* Solid experience with Composer, Build Tools and CI{linebreak}{linebreak}* Solid experience using the command line.{linebreak}{linebreak}* Fluent in reading and understanding log files and error messages{linebreak}{linebreak}* Loves a good database query mystery{linebreak}{linebreak}* Familiar with the full stack, caching, and performance tuning.{linebreak}{linebreak}* Enjoys helping others and collaborating to find solutions.{linebreak}{linebreak}* Is patient and understanding under pressure.{linebreak}{linebreak}* Excellent writing skills and is very personable via email{linebreak}{linebreak}* Experienced in a customer facing role, working as a consultant or in an agency environment where you worked with clients.{linebreak}{linebreak}* Project management experience, or similar experience working on a team to solve problems.{linebreak}{linebreak}* Previous experience doing IT or tech support.{linebreak}{linebreak}{linebreak}{linebreak}{linebreak}Bonus Points For:{linebreak}{linebreak}{linebreak}* Having D.O. and/or WordPress.org profiles{linebreak}{linebreak}* Being a regular attendee at Drupal Camps and/or WordCamps{linebreak}{linebreak}{linebreak}{linebreak}{linebreak}{linebreak}Cool Stuff You'll Get in Return{linebreak}{linebreak}We have all the usual benefits and perks you'd expect from a high tech company, but what we can really offer you is a fantastic work environment powered by an amazing team. And oh yeah, some other things to note:{linebreak}{linebreak}{linebreak}* fun at WordPress and Drupal community events{linebreak}{linebreak}* discounts on custom bicycles - the founders of Pantheon also founded Mission Bicycle{linebreak}{linebreak}* dog-friendly office{linebreak}{linebreak}* paid maternity and paternity leave (with a fully-stocked top of the line Mothers Room at HQ){linebreak}{linebreak}* fully loaded kitchen and daily catered lunches{linebreak}{linebreak}* monthly gym and book allowance{linebreak}{linebreak}* kombucha on tap and omg...did you say Its-Its are in the freezer?{linebreak}{linebreak}{linebreak}{linebreak}{linebreak}Pantheon complies with applicable state and local laws governing non-discrimination in employment in every location in which the company has facilities.{linebreak}{linebreak}We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.{linebreak}{linebreak}This is a full-time position covering PST business hours, either remote or onsite at our offices in San Francisco, CA or Minneapolis, MN. {linebreak}{linebreak}No Visa sponsorship at this time

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IVPN

verified

Customer Support Engineer


IVPN


customer support

technical support

engineer

customer support

technical support

engineer

10mo

Apply

IVPN is a rapidly growing privacy service on a mission to enable people with the power to control and secure their private information online. We've been around since 2010 but the market has exploded with a massive increase in user awareness for online privacy. We would like to hire a new customer support engineer to complement our existing team. This role requires that you deal with sales, billing and technical enquiries and you will report directly to the head of customer support{linebreak}{linebreak}{linebreak}{linebreak}*The position is fully remote and you will be expected to choose an 8 hour shift anywhere from 2pm EST to 03:30am EST*{linebreak}{linebreak}{linebreak}{linebreak}### Key responsibilities{linebreak}{linebreak}{linebreak}{linebreak}* Helping customers understand their threat model to help them determine what products best suit their needs{linebreak}{linebreak}* Assisting customers to troubleshoot complex technical problems with their VPN configuration. The primary support channels (for now) are are web tickets and live chat{linebreak}{linebreak}* Maintaining and improving our customer knowledgebase - To scale our support function we need the best possible knowledgebase for our customers to find solutions before having to contact us{linebreak}{linebreak}{linebreak}{linebreak}### Requirements{linebreak}{linebreak}{linebreak}{linebreak}* Min 2 years of technical support{linebreak}{linebreak}* Being customer centric/obsessed - Go the extra 5 miles to make our customers feel truly valued{linebreak}{linebreak}* Being product focused - You are the primary interface to our customers and have a unique perspective about their pain points and needs. You need to communicate those regularly to our engineering teams and management{linebreak}{linebreak}* Self-starter, able to work independently{linebreak}{linebreak}* Fluent English, both verbal and written{linebreak}{linebreak}* Ability to understand and write on technical topics related to computer networks and security{linebreak}{linebreak}* Knowledge of security concepts, VPN, encryption, firewalls etc{linebreak}{linebreak}* Desire to gain expertise in network security

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PhishLabs

Technical Support Engineer Contract


PhishLabs


customer support

engineer

customer support

engineer

10mo

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{linebreak}PhishLabs, the leading provider of cybercrime protection and intelligence services, headquartered in Charleston, SC, is seeking an experienced Technical Support Engineer Consultant to join our exceptional team dedicated to fighting back against attacks that exploit people.{linebreak}{linebreak}Why PhishLabs? Online threats continue to grow and change. Effectively countering those threats requires continuous improvement, innovation, and creativity. PhishLabs offers an opportunity for skilled engineers to channel their creativity and innovation toward countering these threats in an environment of respect and collaboration. Engineering for PhishLabs presents an opportunity to challenge yourself technically while benefiting the online ecosystem. With a team of world class security experts, a strong base of top-tier clients and the increasing sophistication and proliferation of cyber crime, PhishLabs is very positioned to continue its rapid growth.{linebreak}{linebreak}The Opportunity:{linebreak}{linebreak}You will be a critical consultant to our Client Success and Engineering teams. This opportunity can be onsite in Charleston, SC or completely remote and is an open ended contract.{linebreak}{linebreak}How you will impact PhishLabs and our clients:{linebreak}{linebreak}{linebreak}* Assist clients with whitelisting so phishing simulation emails can be seamlessly delivered through various mail filtering tools, including Mimecast, Proofpoint, and others{linebreak}{linebreak}* Assist clients install PhishLabs software, Microsoft add-ins, in complex mixed client environments{linebreak}{linebreak}* Work with third-parties to ensure PhishLabs mail servers and domains used for simulations are not black-listed{linebreak}{linebreak}* Assist in creating client-facing technical documentation{linebreak}{linebreak}* Assist clients in trouble shooting when issues arise with phishing program tools and deliverables{linebreak}{linebreak}* Manage in the creation and communication of release notes{linebreak}{linebreak}* Assist in quality assurance and testing efforts{linebreak}{linebreak}{linebreak}{linebreak}{linebreak}What you NEED to succeed:{linebreak}{linebreak}{linebreak}* Microsoft Certified Engineer (MCSE and/or MCSA){linebreak}{linebreak}* Google Chrome Extensions{linebreak}{linebreak}* Chrome Marketplace{linebreak}{linebreak}* Experience using Web debugging tools: Fiddler, HTTP Watch, Chrome Developer Tools etc. {linebreak}{linebreak}* Plugin expert / ability to debug MSI files{linebreak}{linebreak}* Active Directory / Azure{linebreak}{linebreak}* Exchange / Office365{linebreak}{linebreak}* System Center Configuration Manager (SCCM) / Intune{linebreak}{linebreak}* Windows Server{linebreak}{linebreak}{linebreak}

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Blockstream

DevOps Production Support Engineer


Blockstream


customer support

devops

engineer

devops

customer support

devops

engineer

devops

1yr

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{linebreak}Pioneering advancements in blockchain technology infrastructure, Blockstream is the leading company extending Bitcoin at the protocol level to support a broad range of new asset types and financial markets. Blockstream supports values of decentralization, privacy, end-to-end security, user control, and open, permissionless innovation.{linebreak}{linebreak}As a DevOps / Production Support Engineer you will be responsible for all aspects of operational maintenance and incident response for a 24x7 mixed cloud and bare metal Linux production operations environment. You will oversee day to day deployments, ensuring that service SLAs are met, and responding to outages as necessary.{linebreak}{linebreak}Ideally, you have experience in both formal operational roles -- a NOC  or equivalent environment -- and in startup DevOps or SRE roles. You will have the ability to work creatively within a standard set of operational guidelines. You thrive on well-defined process and you are proactive about ensuring that operational process bridges the gap between expectation and real-life experience.{linebreak}{linebreak}You will enjoy a fast-paced creative atmosphere of a well-funded FinTech Series A startup, multitude of growth opportunities, excellent compensation and benefits, flexible working schedule, and an option for telecommute.{linebreak}{linebreak}***A strong preference is given to the candidates living in Europe or in Asia.{linebreak}{linebreak}Responsibilities:{linebreak}{linebreak}{linebreak}* Oversight of Operational Environment: You will be responsible for being aware of the state of a running system and being familiar with every piece of it; you will be the first person to notice indications of operational anomalies and be capable of responding proactively well before an incident becomes service affecting.{linebreak}{linebreak}* Change Management: You will be responsible for managing changes to the running system in order to maintain SLAs. You will work closely with Engineering to track changes during development, at the point of deployment, and in production.{linebreak}{linebreak}* Ownership of Infrastructure: You will own, as part of the Production Services team, the infrastructure required to maintain production services, including monitoring and notification services, network infrastructure, and cloud service accounts.{linebreak}{linebreak}* Engineering Support: You will support ongoing Engineering efforts and provide input into systems design in support of SLAs. You will provide Engineering with day-to-day technical support and provide support for development environments.{linebreak}{linebreak}* Customer Interactions: You will act as the primary liaison with external customers in relation to production business-to-business services and will maintain relationships with vendors and service providers.{linebreak}{linebreak}{linebreak}{linebreak}{linebreak}Requirements:{linebreak}{linebreak}{linebreak}* 5+ years of experience in a formal operational environment (Data Center or ISP NOC or equivalent){linebreak}{linebreak}* Understanding of operational responsibility and ability to own running services with little oversight.{linebreak}{linebreak}* Ability to perform all aspects of Unix / Linux server administration in Cloud and bare metal environments.{linebreak}{linebreak}* Exert Shell scripting skills{linebreak}{linebreak}* Strong Cloud experience (AWS, Google Cloud Services, Azure){linebreak}{linebreak}* 24x7 Operations Experience{linebreak}{linebreak}* Security Orientation: genuine enthusiasm for all aspects of security -- network, physical, operational.{linebreak}{linebreak}* Comprehensive understanding of security practices in a distributed environment.{linebreak}{linebreak}* Ability to work with Software Engineering to ensure operations-focused systems design.{linebreak}{linebreak}* Experience with a subset of languages: Python, Ruby, Go, Rust, Javascript{linebreak}{linebreak}{linebreak}{linebreak}{linebreak}Pluses:{linebreak}{linebreak}{linebreak}* Experience in DevOps and test/deployment automation{linebreak}{linebreak}* Network Engineering experience{linebreak}{linebreak}* Server Hardware experience{linebreak}{linebreak}* Data Center experience{linebreak}{linebreak}* Cluster administration experience{linebreak}{linebreak}* Software Engineering background{linebreak}{linebreak}* Bitcoin miner experience{linebreak}{linebreak}* Financial systems experience{linebreak}{linebreak}* Telco / ISP NOC or Operations background{linebreak}{linebreak}* Big Data experience{linebreak}{linebreak}* Chef / Ansible / Puppet etc.{linebreak}{linebreak}* GitHub or other repositories{linebreak}{linebreak}{linebreak}{linebreak}{linebreak}To Apply:{linebreak}{linebreak}{linebreak}* Please share your resume in PDF, text or Word format. And we love to read Cover Letters!{linebreak}{linebreak}* Please share your own projects, Open Source contributions for immediate review{linebreak}{linebreak}* Tell us why you would be excited to work for Blockstream{linebreak}{linebreak}{linebreak}

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Join the Teramind team!{linebreak}{linebreak}Come and help build the best insider threat prevention software around. We need tech-savvy, personable, creative individuals for key customer-facing positions.{linebreak}{linebreak}Responsibilities:{linebreak}- Own customer requests, tickets and feedback, and channel it through the company to make sure it's resolved{linebreak}- Resolve customer issues as they arise{linebreak}- Ensure customer satisfaction with our product{linebreak}- Suggest to the customer different ways to use our software{linebreak}- Recommend best-use practices{linebreak}{linebreak}Requirements{linebreak}{linebreak}- Happy personality a MUST!{linebreak}- Admin-level knowledge of Windows and Linux{linebreak}- MacOS knowledge is desired, but not required{linebreak}- Native-level English{linebreak}{linebreak}This is a full-time, remote position

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Atlassian

Support Engineer


Atlassian


customer support

engineer

customer support

engineer

1yr

Apply

{linebreak}Company Description{linebreak}{linebreak}{linebreak}Software is changing the world, and we’re at the center of it all. With more than 60,000 global customers (including 85 of the Fortune 100) and a highly disruptive business model, we’re advancing the art of team collaboration with products like JIRA, Confluence, Bitbucket, and Stride–and we’re just getting started. Driven by honest values, an amazing culture, and consistent revenue growth, we’re out to unleash the potential of every team. From Amsterdam and Austin to Sydney and San Francisco, we’re looking for people who are powered by passion and eager to do the best work of their lives in a highly autonomous yet collaborative, no B.S. environment.{linebreak}{linebreak}We believe that the unique contributions of all Atlassians is the driver of our success. To make sure that our products and culture continue to incorporate everyone's perspectives and experience we never discriminate on the basis of race, religion, national origin, gender identity or expression, sexual orientation, age, or marital, veteran, or disability status.{linebreak}{linebreak}{linebreak}{linebreak}{linebreak}Job Description{linebreak}{linebreak}{linebreak}Do you enjoy helping smart people overcome their technical issues? The Platform Services team is looking for a Support Engineer to help support the US-based Atlassians. This means we need an excellent communicator working out of our new Mountain View office. You will be working closely with the Platform Services team and help communicate changes and best practices out to our US users and relay any feedback. You will also help analyze problem reports to help determine the best ways for us to improve our service.{linebreak}{linebreak}{linebreak}{linebreak}{linebreak}{linebreak}Qualifications{linebreak}{linebreak}{linebreak}{linebreak}{linebreak}* {linebreak}{linebreak}Be the first responder to both simple and complex internal support requests for our Platform Services: Triage incoming support requests or problem reports, either handling them or delegating them to the relevant engineer{linebreak}{linebreak}{linebreak}* {linebreak}{linebreak}Work closely with developers across Atlassian to help them work through any issues they encounter as they use Platform Services{linebreak}{linebreak}{linebreak}* {linebreak}{linebreak}Work closely with the Platform Services team to deeply understand the system{linebreak}{linebreak}{linebreak}* {linebreak}{linebreak}Work closely with other SHIELDs in the company and industry to identify and adopt any applicable established best practices{linebreak}{linebreak}{linebreak}* {linebreak}{linebreak}Debug deep into the core of the Platform Services and the guts of AWS to understand and fix failures{linebreak}{linebreak}{linebreak}* {linebreak}{linebreak}Understand users pain points, spot patterns, suggest or implement improvements{linebreak}{linebreak}{linebreak}* {linebreak}{linebreak}Perform contact rate analysis{linebreak}{linebreak}{linebreak}* {linebreak}{linebreak}Monitor and report on contact rate: are things getting better or worse?{linebreak}{linebreak}{linebreak}* {linebreak}{linebreak}Spot any trends, and suggest improvements to keep contact rate low{linebreak}{linebreak}{linebreak}{linebreak}{linebreak}{linebreak}{linebreak}* {linebreak}{linebreak}Modify our services, processes and documentation to try and prevent the problems/questions from arising again{linebreak}{linebreak}{linebreak}* {linebreak}{linebreak}Develop tools and processes to further automate and scale the support we provide to users.{linebreak}{linebreak}{linebreak}{linebreak}{linebreak}KEY SKILLS{linebreak}{linebreak}{linebreak}* {linebreak}{linebreak}Strong verbal and written communication ability{linebreak}{linebreak}{linebreak}* {linebreak}{linebreak}Analytical and systematic approach to problem solving{linebreak}{linebreak}{linebreak}* {linebreak}{linebreak}Desire to help others with their technical problems, even if trivial or repetitive{linebreak}{linebreak}{linebreak}* {linebreak}{linebreak}Desire to reduce redundant work and toil via process, code, and documentation improvements{linebreak}{linebreak}{linebreak}* {linebreak}{linebreak}Deep technical curiosity{linebreak}{linebreak}{linebreak}* {linebreak}{linebreak}Ability to read, understand and write Java and Python{linebreak}{linebreak}{linebreak}{linebreak}{linebreak}PREFERRED SKILLS{linebreak}{linebreak}{linebreak}* {linebreak}{linebreak}Knowledge of AWS services{linebreak}{linebreak}{linebreak}* {linebreak}{linebreak}Knowledge of SQL, splunk.{linebreak}{linebreak}{linebreak}* {linebreak}{linebreak}Familiarity with PostgreSQL and DynamoDB{linebreak}{linebreak}{linebreak}* {linebreak}{linebreak}Experience with MICROS platform, JIRA, Confluence and 12-factor apps {linebreak}{linebreak}{linebreak}{linebreak}{linebreak}{linebreak}{linebreak}{linebreak}{linebreak}{linebreak}Additional Information{linebreak}{linebreak}{linebreak}{linebreak}{linebreak}We believe that the unique contributions of all Atlassians are the driver of our success. To make sure that our products and culture continue to incorporate everyone's perspectives and experience we never discriminate on the basis of race, religion, national origin, gender identity or expression, sexual orientation, age, or marital, veteran, or disability status.{linebreak}{linebreak}All your information will be kept confidential according to EEO guidelines.

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Mediavine

Publisher Support Engineer


Mediavine


customer support

engineer

customer support

engineer

1yr

Apply

{linebreak}Mediavine, a fast-growing advertising management company representing over 2500 websites in the food, lifestyle, DIY, and entertainment space, is searching for a technical support engineer to assist in supporting our publishers and work with our engineering team to launch new products. We are looking for a junior level developer to assist our support team in triaging bugs and solving technical problems for our publishers.{linebreak}{linebreak}We are looking for someone who is comfortable explaining technical issues in non-technical ways, and someone who is able to provide excellent service throughout stressful situations. Since you will be working with publishers who may be dealing with difficult issues, we expect you to be able to empathize with our publishers and help de-escalate situations.{linebreak}{linebreak}As a Publisher Support Engineer at Mediavine, you can expect to:{linebreak}{linebreak}{linebreak}* Troubleshoot and resolve support tickets from publishers{linebreak}{linebreak}* Work with the development team on plugin rollouts{linebreak}{linebreak}* Work with the support team to triage different technical problems{linebreak}{linebreak}* Help to educate publishers on technical concepts & explain in non-technical ways{linebreak}{linebreak}* Provide basic tweaks to customer blogs{linebreak}{linebreak}{linebreak}{linebreak}{linebreak}Requirements:{linebreak}{linebreak}Must Haves{linebreak}{linebreak}{linebreak}* Bachelors Degree in Computer Science OR equivalent technical experience{linebreak}{linebreak}* Comfortable with HTML, CSS, basic JavaScript & PHP{linebreak}{linebreak}* Familiar with Content Management Systems (WordPress, Blogger, SquareSpace, etc.){linebreak}{linebreak}* 2+ years experience in a customer service role{linebreak}{linebreak}* Excellent problem solving and troubleshooting skills{linebreak}{linebreak}* Ability to empathize with customers{linebreak}{linebreak}* Continuous drive to learn{linebreak}{linebreak}* Native level proficiency with the English language{linebreak}{linebreak}* Located within the United States{linebreak}{linebreak}{linebreak}{linebreak}{linebreak}Bonus points for{linebreak}{linebreak}{linebreak}* Experience working with Agile Frameworks like SCRUM{linebreak}{linebreak}* Technical experience within the Wordpress platform{linebreak}{linebreak}* Experience with transactional databases (SQL, mySQL, etc.){linebreak}{linebreak}{linebreak}{linebreak}{linebreak}Benefits{linebreak}{linebreak}{linebreak}* Travel opportunities{linebreak}{linebreak}* Work Remote{linebreak}{linebreak}* Comprehensive Benefits including 401k, Health, Dental, and Vision insurance{linebreak}{linebreak}* Learning Allowance{linebreak}{linebreak}* Access to experienced engineers with direct mentorship opportunities{linebreak}{linebreak}* Generous Vacation/Time off policies{linebreak}{linebreak}{linebreak}

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Scrapinghub

Support Engineer


Scrapinghub


customer support

engineer

customer support

engineer

1yr

Apply

{linebreak}Are you interested in supporting web crawlers harnessing the Scrapinghub platform, which powers crawls of over 3 billion pages a month? Do you like working in a company with a strong open source foundation? Scrapinghub helps companies, ranging from Fortune 500 enterprises to up and coming early stage startups, turn web content into useful data with a cloud-based web crawling platform, off-the-shelf datasets, and turn-key web scraping services. Join us in making the world a better place for web crawler developers with our team of top talented engineers working remotely from more than 30 countries.{linebreak}{linebreak}{linebreak}Role Responsibilities{linebreak}{linebreak}{linebreak}{linebreak}{linebreak}* Provide world class support for our Scrapinghub customers by delighting them in every interaction{linebreak}{linebreak}* Investigate and resolve issues keeping the customer up to date on progress{linebreak}{linebreak}* Strong customer focus with a mindset for preventing future recurrence of issues and be an advocate for customer to get the best value possible.{linebreak}{linebreak}* Demonstrate leadership and ability to work independently to resolve complex technical issues.{linebreak}{linebreak}* Share ideas, issues and lessons learned with the rest of the team and the community by constantly adding to and updating our Knowledge Base and process documentation.{linebreak}{linebreak}* Engage with engineering teams to help resolve issues and propose new features/processes that will improve our products and our customer service.{linebreak}{linebreak}* Act as Subject Matter Expert for existing or new Product and be the advocate for the Product including new product/feature readiness and gathering feedback.{linebreak}{linebreak}* Assist developers in the customer organizations to help troubleshoot their spider code to the extent you can.{linebreak}{linebreak}* Provide assistance to internal groups in Scrapinghub to troubleshoot issues and make configuration changes{linebreak}{linebreak}* Effectively collaborate within the team and with other teams to constantly improve the processes and tools for greater efficiency and better customer satisfaction{linebreak}{linebreak}* Work closely with Customer Success and Sales to make the onboarding experience smooth for customers during pre-sales and post-sales phase.{linebreak}{linebreak}* Be available to participate in the weekend on-call rotation - approximately one weekend per month.{linebreak}{linebreak}{linebreak}{linebreak}{linebreak}{linebreak}{linebreak}Skills/ Qualifications{linebreak}{linebreak}{linebreak}{linebreak}{linebreak}* 3+ years of support or equivalent experience in a customer facing role{linebreak}{linebreak}* Basic understanding of Computer Networks (DNS, HTTP, TCP/IP, TLS/SSL){linebreak}{linebreak}* Fundamental knowledge of web programming and standards (HTML, Javascript, APIs, REST, JSON, Mysql).{linebreak}{linebreak}* Experience with any server side programming{linebreak}{linebreak}* Familiarity with Linux/UNIX or Mac Terminal command-line and simple scripting.{linebreak}{linebreak}* Basic understanding of Python to be able to write a simple code or review code.{linebreak}{linebreak}* Excellent verbal and written English skills and ability to articulate a complex system or problem based on the type of audience.{linebreak}{linebreak}* Strong team player with good analytical and technical writing skills.{linebreak}{linebreak}* Strong relationship building skills with a sense of collaboration.{linebreak}{linebreak}* Ability to multi-task and manage multiple priorities and commitments.{linebreak}{linebreak}* Availability to work full time, during APAC hours.{linebreak}{linebreak}{linebreak}{linebreak}{linebreak}

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Snowplow Analytics

Support Engineer


Snowplow Analytics


customer support

engineer

customer support

engineer

1yr

Apply

{linebreak}Support Engineer{linebreak}London/Remote (UTC+0 - UTC+1){linebreak}{linebreak}Our Managed Service offering has grown significantly over the last year, and we now orchestrate and monitor the Snowplow event pipeline for over 100 customers, many of them processing billions of events per month. The support that we provide to our customers is a core part of the Managed Service offering, and we strive to provide the best technical support of any analytics vendor.{linebreak}{linebreak}We have implemented a full “follow the sun” support model at Snowplow, with our three support engineers working in three well-distributed time zones (Alberta, Canada; Berlin, Germany; Krasnoyarsk, Russia). We are now looking to hire a second support engineer in Europe, in the UTC+0 to UTC+1 time zone range. We can be slightly flexible around this timezone range, but this is not a role for a candidate working nights.{linebreak}{linebreak}This is a support engineering role - not a support agent role. We are looking for candidates who can learn, troubleshoot and explain the many complex technical systems that make up the Snowplow offering. We expect you to have an analytical mind, a high level of customer empathy and an enthusiasm for improving processes and systems. Depending on where your passions lie, there is a path from Support Engineering at Snowplow into Account Management, Analytics, Tech Ops or Engineering.{linebreak}{linebreak}Responsibilities for our fourth support engineer will include:{linebreak}{linebreak}{linebreak}* Handling customer tickets in Zendesk, resolving if possible or escalating further to our Analytics, Tech Ops, Account Management, Engineering or Product teams{linebreak}{linebreak}* Handling Snowplow job failures in PagerDuty, communicating the failure to our customers and either resolving if possible, or working with the customer and/or Snowplow teams to resolve{linebreak}{linebreak}* Providing help to the open-source Snowplow community in our Discourse forums{linebreak}{linebreak}* Working with customers on regular support tasks including: upgrading their Snowplow implementations; sharing security best practices; enabling new Snowplow features for their account{linebreak}{linebreak}* Creating playbooks, documentation and software to reduce your support workload even as we add more customers to our Managed Service{linebreak}{linebreak}* Collaborating with Snowplow teams on bug fixes and new features for both our open source projects and our proprietary orchestration and monitoring technology, to make the Managed Service easier to scale{linebreak}{linebreak}* Providing a daily hand-off of open and ongoing support incidents to the following support shift{linebreak}{linebreak}{linebreak}{linebreak}{linebreak}{linebreak}{linebreak}Excellent customer support is at the core of Snowplow’s commercial offering, so in this role you will be working closely with Snowplow co-founders Alex Dean and Yali Sassoon. You will join the support rotation, and take on an agreed number of evening and weekend support hours (compensated). While the ongoing Managed Service support commitment is the first priority, our support engineers will regularly take full days to work on projects that are strategic for the Support team or wider company.{linebreak}{linebreak}Being in a European time zone, you will have regular opportunities to interact with the rest of the company, including at Snowplow’s office in London, our company away-weeks and at our various meetups across Europe.{linebreak}{linebreak}We’d love to get to know you if:{linebreak}{linebreak}{linebreak}* This role would be a great fit for somebody who has completed an analytically rigorous degree or programming boot camp, or has experience in programming, QA or other automation{linebreak}{linebreak}* You communicate with clarity and empathy{linebreak}{linebreak}* You have a broad technical curiosity and proven technical understanding{linebreak}{linebreak}* Snowplow customers are highly technology- and data-literate, and expect Managed Service support to be responsive, well-informed and always mindful of their business goals{linebreak}{linebreak}* You have a passion for problem solving{linebreak}{linebreak}* You will be constantly working with customers and internal Snowplow teams to solve Managed Service problems in as effective, time-efficient and repeatable way as possible - you must love troubleshooting{linebreak}{linebreak}* You have a mature attitude to security, documentation and process{linebreak}{linebreak}* Managed Service customers trust us with their event pipelines and AWS accounts - this is a huge responsibility and informs everything we do{linebreak}{linebreak}{linebreak}{linebreak}{linebreak}What you'll get in return:{linebreak}{linebreak}{linebreak}* Competitive package based on experience{linebreak}{linebreak}* 25 days holiday plus bank holidays {linebreak}{linebreak}* The freedom to work wherever suits you best {linebreak}{linebreak}* Two fantastic company away-weeks a year{linebreak}{linebreak}* Working alongside a talented, innovative team {linebreak}{linebreak}{linebreak}{linebreak}{linebreak}Office Specific:{linebreak}{linebreak}{linebreak}* Convenient central Shoreditch location{linebreak}{linebreak}* Continuous supply of Pact coffee{linebreak}{linebreak}* Regular mystery events{linebreak}{linebreak}* MacBook and 5K 27" screen{linebreak}{linebreak}{linebreak}

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Automattic

verified

VIP Happiness Engineer


Automattic


engineer

customer support

engineer

customer support

1yr
{linebreak}{linebreak}Come help us support the teams behind some of the highest-profile and highest-traffic WordPress sites in the world. You’ll build relationships with our clients’ developers, partners, and editorial teams to improve and shape our platform, and ensure our clients and their users have the best experience with our services. We are looking for people with a mix of empathy, writing skills, accountability, WordPress knowledge, and code savviness.{linebreak}{linebreak}Are you interested in learning more about how our team works? Check out what our VIP Happiness Engineers have to say.{linebreak}{linebreak}Your day would involve:{linebreak}{linebreak}Maintaining the quality, accuracy, and thoroughness that is part of our high-touch, concierge support.{linebreak}{linebreak}Helping clients and teammates via tickets and real-time discussions using a variety of tools, processes, research, debugging, detailed error reporting, and documentation.{linebreak}{linebreak}Troubleshooting tough problems with client sites, themes, and platform tools that often deal with edge cases and WordPress internals at scale.{linebreak}{linebreak}Handling high-pressure situations and one-off projects involving complex dependencies, multiple stakeholders, and tight deadlines.{linebreak}{linebreak}Observing and relaying opportunities to make our platform, services, and overall offering more appealing.{linebreak}{linebreak}Creating and updating internal and client-facing documentation.{linebreak}{linebreak}Useful skills for you to have:{linebreak}{linebreak}Patience, grace, and a sense of humor.{linebreak}{linebreak}Advanced proficiency with WordPress and some of its plugins, themes, and WP-CLI.{linebreak}{linebreak}A solid understanding of the Web; including familiarity with PHP, HTML, CSS, JavaScript, REST APIs, HTTP, DNS, and SVN or Git.{linebreak}{linebreak}Experience working primarily in a customer-facing role, including support and training.{linebreak}{linebreak}Admirable troubleshooting skills that help you take big problems and break them down into manageable pieces with elegant solutions—and importantly, keeping our customers apprised of progress throughout.{linebreak}{linebreak}Great communication skills. We’re a distributed team, so frequent and clear written communication is a requirement.{linebreak}{linebreak}A self-driven work ethic where you take initiative and follow things through to completion. You’re comfortable prioritizing tasks and deciding what you should work on next.{linebreak}{linebreak}Curiosity and the desire to learn. Keeping up to date with changing WordPress and technology trends on behalf of the VIP team and clients, often training others once you’ve become proficient. Flexibility is key.{linebreak}{linebreak}Consideration of the 24/7 nature of support and a can-do attitude to help with weekend, holiday, and/or evening coverage*. Our customers are global, and rely on us to provide expedient support, at any time of day.{linebreak}{linebreak}* Fear not! We understand that some folks are able to have more flexible schedules than others and we strongly support being able to craft schedules that help you take care of your own needs, as well.{linebreak}{linebreak}VIP Happiness Engineers should be fluent and eloquent in written English. If you know additional languages, be sure to tell us.{linebreak}{linebreak}We’re serious about increasing diversity in the tech industry and are hiring in all timezones for this role. We encourage applications from women, people of color, people with disabilities, members of the LGBTQ community, and other communities traditionally underrepresented in this field. Read more about our commitment to diversity and inclusion.{linebreak}{linebreak}How to apply{linebreak}{linebreak}Does this sound interesting? If yes, please send an email to jobs @ this domain telling us about yourself and attach a résumé. Let us know what you can contribute to the team. Include the title of the position you’re applying for and your name in the subject. Proofread! Make sure you spell and capitalize WordPress and Automattic correctly. We are lucky to receive hundreds of applications for every position, so try to make your application stand out. If you apply for multiple positions or send multiple emails there will be one reply.{linebreak}{linebreak}If you’re reading this on a site other than automattic.com please make sure you visit automattic.com/work-with-us for the latest details on applying.{linebreak}{linebreak}Want to increase your chances of standing out? Let us know where you heard about the position and what your thoughts are on this question:{linebreak}{linebreak}What do you think makes for a great enterprise-level client experience?{linebreak}{linebreak}← Work With Us{linebreak}{linebreak}

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Skyscrapers

verified

Customer Lead Engineer


Skyscrapers


devops

cloud

engineer

customer support

devops

cloud

engineer

customer support

1yr

Apply

You are passionate about open source technology, public cloud, containers, devops and modern application architectures and workflows? Then you might be the person we’re looking for!{linebreak}{linebreak}## About the role{linebreak}{linebreak}For the *Customer Success Circle* we are looking for a person that can fill the role of *Customer Lead Engineer* as primary role. This role would ideally by combined with a more technical role that we have open (check our other openings).{linebreak}{linebreak}Skyscrapers has various kinds of customer stacks ranging from custom built cloud platforms based on CodeDeploy to the fully standardised container based platforms we've been building lately. The Customer Success circle is the group that works directly with our customers to deliver that technology and provide the necessary guidance.{linebreak}{linebreak}People in the Customer Lead Engineer role work with our customers to deliver the right technology, make sure they can use it and that the cooperation evolves in the right (technical) direction.{linebreak}{linebreak}## Your key responsibilities{linebreak}{linebreak}This role is a combination of technical first point of contact, hands-on technical advisor and trusted liaison between both companies.{linebreak}{linebreak}* Be the main liaison between the customer’s development/ops and our team(s){linebreak}* Communicate important events (roadmap changes, operational issues, …) to all stakeholders{linebreak}* Ensure operations go smooth for your customers{linebreak}* Support operational coverage of all customers, follow up and solve incidents{linebreak}* Bring customer feedback to the attention of the right circles in Skyscrapers{linebreak}* Align Skyscrapers Reference Architecture and customer roadmaps{linebreak}* Understand customer business, culture, challenges and direction{linebreak}* Integrate customers in our way of working (process, guidance & education){linebreak}* Follow up customer work (setups, changes, etc) as they are handled in the Skyscrapers organisation.{linebreak}* Participate in a 24/7 rotation and emergency response (company wide) and some other non-24/7 shared responsibilities{linebreak}* Potentially take up other roles as well (secondary roles){linebreak}{linebreak}## Interested?{linebreak}{linebreak}Interested? You can find [a more detailed description of the role here](https://skyscrapers.eu/jobs/lead-engineer). Also be sure to check out [the general jobs page for more important information](https://skyscrapers.eu/jobs).

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GitLab

Support Engineer


GitLab


customer support

engineer

customer support

engineer

1yr

Apply

{linebreak}The rising popularity of GitLab means that more and more customers are using GitLab in new and unique ways. If you know Linux and like supporting applications to help we would love to talk to you. On the other hand, if "ps aux | grep unicorn"feels like a foreign language, you might be a good fit for our Services Support team.{linebreak}{linebreak}Responsibilities{linebreak}{linebreak}{linebreak}* Engage with our customers — anything from a small advertising firm or a university, to Fortune 100 clients{linebreak}{linebreak}{linebreak}* Triage customer issues, debug, and find workarounds if possible{linebreak}{linebreak}* Communicate via email and video conferencing with potential and current clients{linebreak}{linebreak}{linebreak}{linebreak}{linebreak}{linebreak}* Improve GitLab through customer interaction{linebreak}{linebreak}{linebreak}* Submit and comment on bug reports and feature requests based on customer interactions{linebreak}{linebreak}* Create or update documentation based on customer interactions{linebreak}{linebreak}* Engage with the development team to escalate bugs, solve problems, or obtain missing information{linebreak}{linebreak}{linebreak}{linebreak}{linebreak}{linebreak}* Participate in the on-call rotation to provide 24/7 emergency customer response{linebreak}{linebreak}* Maintain good ticket performance and satisfaction{linebreak}{linebreak}* Meet or exceed SLA times consistently{linebreak}{linebreak}* Reliably respond to on-call emergencies{linebreak}{linebreak}{linebreak}{linebreak}{linebreak}More information can be found on the support page in the handbook.{linebreak}{linebreak}Requirements{linebreak}{linebreak}{linebreak}* Affinity for (and experience with) providing customer support{linebreak}{linebreak}* Technical Skills{linebreak}{linebreak}{linebreak}* Able to triage and resolve GitLab issues{linebreak}{linebreak}* Able to perform complex Linux system administration tasks{linebreak}{linebreak}* Experience with MVC applications and Git{linebreak}{linebreak}{linebreak}{linebreak}{linebreak}{linebreak}* Communication Skills{linebreak}{linebreak}{linebreak}* Communicate clearly with customers on technical topics{linebreak}{linebreak}* Take ownership and work to manage the entire issue lifecycle, from customer, to development team, to resolution{linebreak}{linebreak}* Make customers happy{linebreak}{linebreak}{linebreak}{linebreak}{linebreak}{linebreak}* Excellent spoken and written English{linebreak}{linebreak}* You share our values, and work in accordance with those values{linebreak}{linebreak}* Successful completion of a background check.{linebreak}{linebreak}{linebreak}

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AlphaPoint

Technical Support Engineer


AlphaPoint


customer support

engineer

customer support

engineer

1yr

Apply

{linebreak}AlphaPoint is seeking a talented Technical Support Engineer to join our team! This individual will be a crucial member of our Infrastructure group in helping solve technical problems and provide direct impact to the growth of the Infrastructure for AlphaPoint. This Engineer will work closely with customers to mitigate technical issues and maintain overall health of our core software systems.{linebreak}{linebreak}AlphaPoint’s  back-end elements are built using C#, using custom messaging mechanisms over multiple transport protocols, with customized persistence and storage mechanisms, all optimized for high-volume enterprise-class real-time access-controlled data processing. Our front-end elements are browser-based applications built using html and JavaScript. In this position, you will be exposed to the entire system stack and develop a rich understanding of both the system mechanisms and the application business domains. The TSE (Technical Support Engineer) will participate in the deployment, monitoring, and management of all AlphaPoint environments, including hardware, operating systems, custom software, and networking elements.  The TSE (Technical Support Engineer) will also participate in the development of the DevOps functions of the department and the continuous improvement of the company’s SDLC practices.{linebreak}{linebreak}Job Responsibilities:{linebreak}{linebreak}As a key member of the technical support team, you will:{linebreak}{linebreak}{linebreak}* Be part of a multi-disciplinary team focused on diagnosing and troubleshooting computer systems.{linebreak}{linebreak}* Work directly with clients to provide technical support and alleviate any technical issues.{linebreak}{linebreak}* Liaise with Engineers on the AlphaPoint team to resolve technical restraints.{linebreak}{linebreak}* Prepare network & server reports that will be utilized for ?.{linebreak}{linebreak}* Participate in solution development/delivery, using our products and platforms.{linebreak}{linebreak}* Mitigate triaging technical issues and software bugs.{linebreak}{linebreak}* Display strong problem solving and communication skills to effectively work with AlphaPoint customers.{linebreak}{linebreak}* Maintain and create effective documentation to log customer inquiries.{linebreak}{linebreak}{linebreak}{linebreak}{linebreak}Basic Qualifications:{linebreak}{linebreak}{linebreak}* Associates degree or Military experience{linebreak}{linebreak}* Minimum 1 year of experience with basic scripting and programming experience.{linebreak}{linebreak}* At least 1 year of experience working directly with Linux/Unix and Windows administration.{linebreak}{linebreak}* At least 1 year of experience working with virtualization – Hyper-V or VMware.{linebreak}{linebreak}* At least 1 year of experience dealing with containers such as Docker or Kubernetes{linebreak}{linebreak}* At least 1 year of experience with scripting such as PowerShell or Bash{linebreak}{linebreak}* At least 1 year of experience with a proven track record in a customer support role.{linebreak}{linebreak}* At Least 1 year of experience working in a DevOps capacity.{linebreak}{linebreak}{linebreak}{linebreak}{linebreak}Preferred Qualifications: {linebreak}{linebreak}{linebreak}* Masters in Computer Science or Military experience{linebreak}{linebreak}* At least 1 year of experience with emerging blockchain technologies.{linebreak}{linebreak}* At least 1 year of experience with TCP/IP and Firewall experience.{linebreak}{linebreak}* At least 1 year of experience working in the cloud such as Azure or AWS.{linebreak}{linebreak}* At least 2 years of experience working in a DevOps capacity.{linebreak}{linebreak}* At least 2 years of experience working with virtualization – Hyper-V or VMware.{linebreak}{linebreak}* At least 2 years of JavaScript, C#, and SQL experience{linebreak}{linebreak}* Minimum 3 years of experience working with Linux/Unix and Windows administration.{linebreak}{linebreak}* At least 3 years of experience dealing with containers such as Docker or Kubernetes{linebreak}{linebreak}* At least 3 years of experience with scripting such as PowerShell or Bash{linebreak}{linebreak}* At least 4 years of experience with a proven track record in a customer support role.{linebreak}{linebreak}{linebreak}{linebreak}{linebreak}The Company reserves the right to modify the duties and responsibilities associated with this position at any time, at its discretion.

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Platform.sh

Customer Success Engineer


Platform.sh


customer support

engineer

customer support

engineer

1yr

Apply

{linebreak}We're looking for strong technologists who are good at talking directly to customers.{linebreak}{linebreak}Company:{linebreak}{linebreak}Platform.sh the award-winning PaaS solution is looking for a talented customer success engineer who is passionate about site uptime and happy customers.{linebreak}{linebreak}Our customers run thousands of web applications in over 100 countries consuming 10s of thousands of CPUs on multiple public clouds. We were shipping containers before Docker, our sales team can explain the CAP Theorem. We can clone whole running systems, including the data, services, and networking in a matter seconds. The main API to operate and orchestrate our clusters of LXC containers is Git. We're hardcore technologists with equally hardcore customers. {linebreak}{linebreak}Our customers need on-boarding and training before they can master the Platform.sh fu. Can you deliver breathtaking and exhilarating tech demos, and explain the intricacies of command line tools? We run OEM PaaS services for famous brands like Magento Enterprise Cloud Edition and Sensio Cloud - can you help us build and run these vibrant software products?{linebreak}{linebreak}{linebreak}Responsibilities:{linebreak}{linebreak}As a Customer Success Engineer, you help with onboarding, provisioning, and training of customers. You will also be essential for diagnostics and debugging of failing applications and systems, and you have a strong mandate to help us automate and streamline everything we do. You are periodically on call in case disaster strikes. You're our front line, and when our customers think of how great Platform.sh is, they think of you.{linebreak}{linebreak}{linebreak}* Assist in onboarding and launches for new clients{linebreak}{linebreak}* Deploy and configure cloud resources{linebreak}{linebreak}* Respond to customer inquiries about our product{linebreak}{linebreak}* Participate in on-call response to high priority tickets and incidents{linebreak}{linebreak}* Troubleshoot issues pertaining to the infrastructure running customer applications{linebreak}{linebreak}* Occasionally attend local or international conferences on behalf of Platform.sh{linebreak}{linebreak}{linebreak}{linebreak}{linebreak}{linebreak}Must have: {linebreak}{linebreak}{linebreak}* Extensive experience with web applications of various kinds. PHP, Node.js, and Python applications are especially important to our current business{linebreak}{linebreak}* Experience with IaaS solutions, such as AWS, Microsoft Azure{linebreak}{linebreak}* Excellent communication and presentation skills: demoing products, explaining value and fielding technical, process and business-related questions{linebreak}{linebreak}* Ability to do the job in exquisite written and spoken English{linebreak}{linebreak}* Deep understanding of complete, modern hosting stacks{linebreak}{linebreak}* Experience with CDNs{linebreak}{linebreak}* Knowledge of DNS{linebreak}{linebreak}* Understanding of SSL certificates and encryption{linebreak}{linebreak}* Ability to use Git{linebreak}{linebreak}{linebreak}{linebreak}{linebreak}Nice to have:{linebreak}{linebreak}{linebreak}* Knowledge of Magento Ecommerce, Symfony, Drupal, eZ Platform, or Typo3{linebreak}{linebreak}* Relational database skills{linebreak}{linebreak}* Public speaking experience{linebreak}{linebreak}* Blogging or writing experience{linebreak}{linebreak}* Experience as a performing musician, competitive athlete, dancer, actor, scout, sailor, or magician{linebreak}{linebreak}* Ability to kick ass in Chess or Go{linebreak}{linebreak}* A passion for photography, painting, or home brewing beer{linebreak}{linebreak}{linebreak}

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Nolte

Senior Support Engineer


Nolte


customer support

senior

engineer

customer support

senior

engineer

1yr

Apply

{linebreak}lte is looking for an experienced Senior Support Engineer to grow with our team. The position is remote, but if you are in Mexico City, or would like to relocate, we have a desk with your name on it (our office is in Paseo de la Reforma, near the Angel de Independencia).{linebreak}{linebreak}Our head office is in the heart of New York City, and we have a core presence there but also many people located all over the world. We are a bunch of top-notch product people with a real passion for what we do. We are small but nimble, which we find to be a positive rather than a negative.{linebreak}{linebreak}We are looking for a WordPress engineer with client-facing experience. You will be the face of our organization, working directly with our clients advising them how to get the most out of their digital assets, and then going on to implement your ideas. Behind the scenes you will be working with the rest of the team to ensure our clients' products are always working at an optimal level.{linebreak}{linebreak}{linebreak}RESPONSIBILITIES{linebreak}{linebreak}{linebreak}* Provide best-in-class support which makes our clients smile {linebreak}{linebreak}* Don't just be reactive, understand our clients' needs and propose innovative solutions.{linebreak}{linebreak}* Help our other support engineers do great work, and help them develop their careers.{linebreak}{linebreak}* Take ownership of our support process, propose improvements wherever you see the opportunity.{linebreak}{linebreak}{linebreak}{linebreak}{linebreak}{linebreak}REQUIREMENTS{linebreak}{linebreak}{linebreak}* 3+ years relevant experience in a client-facing role.{linebreak}{linebreak}* Wordpress engineering experience, ideally from a support perspective.{linebreak}{linebreak}* Excellent understanding of HTML, CSS / SASS, PHP and JavaScript.{linebreak}{linebreak}* Strong understanding of web servers and Linux, ideally the LEMP stack.{linebreak}{linebreak}* Strong understanding of how browsers work and native HTML5 web APIs.{linebreak}{linebreak}* Good knowledge of database concepts, especially as they relate to MySql.{linebreak}{linebreak}* Server side performance, debugging, and optimisation techniques.{linebreak}{linebreak}* Complete understanding of responsive web design and how designs will be adapted for specific devices (including responsive grids).{linebreak}{linebreak}* Strong knowledge of SEO principles, especially from a technical standpoint.{linebreak}{linebreak}* Knowledge of browser feature support and graceful degradation techniques where features are lacking (IE :-) ).{linebreak}{linebreak}* Great communication skills in English (written and verbal).{linebreak}{linebreak}* Comfortable with Git.{linebreak}{linebreak}{linebreak}{linebreak}{linebreak}Bonuses:{linebreak}{linebreak}{linebreak}* Experience as a team leader / mentor.{linebreak}{linebreak}* Advanced JavaScript - either server (NodeJS) or client side frameworks (e.g. React).{linebreak}{linebreak}* Understanding of the digital product production process.{linebreak}{linebreak}* Experience in a marketing / digital agency or similar.{linebreak}{linebreak}{linebreak}{linebreak}{linebreak}{linebreak}BENEFITS{linebreak}{linebreak}{linebreak}* Professional environment where you are trusted to manage yourself.{linebreak}{linebreak}* Flexible working hours.{linebreak}{linebreak}* Flexible vacation policy, take the days you need.{linebreak}{linebreak}* Work from home policy.{linebreak}{linebreak}* Competitive salary.{linebreak}{linebreak}* Onsite English tutor in the CDMX office.{linebreak}{linebreak}* Equipment / wellbeing allowance.{linebreak}{linebreak}* Incentive schemes for recommending new hires or new business.{linebreak}{linebreak}* Awesome office environment with views from the 37th floor  (water, coffee and beer included).{linebreak}{linebreak}{linebreak}

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Hazelcast

Support Engineer


Hazelcast


customer support

engineer

customer support

engineer

1yr

Apply

Full Time: Support Engineer at Hazelcast Inc in Remote

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{linebreak}Hello! I'm Tony Rule with the Platform Support Team at Zapier. We're looking for someone to help grow our product and our collection of API integrations that enables over 1 million users (and growing) automate their tedious, everyday tasks so they spend less time working extra hours and more time enjoying what matters to them. The Platform Support Engineer will evaluate new apps that are submitted to our platform and work to improve existing apps. If this excites you, read on!{linebreak}We're a widespread remote team of 120 people, located in seventeen countries, that think computers should do more work. The Platform Support Team currently has team members that live and work in Michigan, Oregon, New Zealand, Australia and The Netherlands. You don't have to be located in one of these places, you just have to be talented!{linebreak}We get together 2-3 per year for a company retreat (the next one in is in January), and benefits include great healthcare, dental and vision coverage, 401k retirement plan with company match, profit sharing and 14 weeks paid leave for new parents.{linebreak}If you’d like to be considered for this role please visit the Jobs @ Zapier (https://goo.gl/bcPRMS) site and complete the application form.{linebreak}We're not accepting applications from agencies.{linebreak}

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WizeHive

DevOps Production Support Engineer


WizeHive


customer support

devops

engineer

devops

customer support

devops

engineer

devops

1yr

Apply

{linebreak}Our new platform:{linebreak}{linebreak}Zengine's backend is a REST API, built on a LAMP stack using CakePHP.{linebreak}{linebreak}Its frontend is a single page app, built using AngularJS.{linebreak}{linebreak}Its "serverless" plugin architecture is powered by Node.js and AWS Lambda.{linebreak}{linebreak}The whole stack is Docker native, and continuously delivered to AWS.{linebreak}{linebreak}------------------------------------------------------------{linebreak}{linebreak}If you are able to architect and maintain large-scale distributed cloud infrastructure, willing to engage in regular production support responsibilities, comfortable in a fast-paced environment, value team collaboration, pride yourself on attention to detail, and are hungry to continually learn, then we want to hear from you.{linebreak}{linebreak}Skills & requirements{linebreak}{linebreak}You're a pro when it comes to:{linebreak}{linebreak}{linebreak}* A wide range of AWS services including: EC2 (instances, volumes, load balancing, auto scaling, etc), Lambda, VPC, Route 53, S3, RDS, CloudWatch, CloudFormation, IAM, CloudTrail, OpsWorks, and more{linebreak}{linebreak}* Elasticity and scalability concepts{linebreak}{linebreak}* Unix system administration{linebreak}{linebreak}* Containerization - especially Docker{linebreak}{linebreak}* Scripting with Bash, Ruby, and/or Python{linebreak}{linebreak}* Robust logging, monitoring, and reporting systems{linebreak}{linebreak}* Infrastructure hardening{linebreak}{linebreak}* MySQL database administration{linebreak}{linebreak}* Interacting with RESTful web services{linebreak}{linebreak}* Automating release processes{linebreak}{linebreak}* Working closely with development teams to deliver frequent releases{linebreak}{linebreak}{linebreak}{linebreak}{linebreak}You may even have:{linebreak}{linebreak}{linebreak}* Experience with the ELK stack{linebreak}{linebreak}* Experience in an environment with strict compliance requirements{linebreak}{linebreak}* Formal AWS training or certification{linebreak}{linebreak}{linebreak}

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Eleos Technologies

Lead Support Engineer


Eleos Technologies


customer support

exec

engineer

customer support

exec

engineer

1yr

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{linebreak}Do you have coding experience, but prefer people to code?{linebreak}{linebreak}We are looking for lead support engineer who can provide excellent customer support to our diverse customer base.  We're bringing the transportation industry into the 21st century using mobile software. We're a small, distributed team that creates and runs SaaS products for trucking fleets and mobile workforces. As a startup, we live and breathe open source, http, Amazon web services, functional programming, etc. Our customers run our mobile products on iOS and Android and server-side they tend to work in Windows Server. Your challenge will be to bridge these worlds.{linebreak}{linebreak}What we offer:{linebreak}{linebreak}{linebreak}* You'll be able to work from the comfort of your own home, or our office in Greenville, SC.{linebreak}{linebreak}* You will learn something almost every day. If you've ever wanted to read and touch Erlang or Clojure code, here's your chance!{linebreak}{linebreak}* You will work with a highly skilled team that cares about what we do and how we treat each other. We take our work seriously, and we have fun doing it.{linebreak}{linebreak}* Work/life balance is extremely important to us. We work to live, not live to work{linebreak}{linebreak}{linebreak}{linebreak}{linebreak}What we're looking for:  {linebreak}{linebreak}{linebreak}* Above all, a helpful spirit.{linebreak}{linebreak}* Excellent and open communication skills.  We need you to talk to our mobile users who are truck drivers as well as well as our enterprise customers' business managers and IT staff.{linebreak}{linebreak}* A technical background: you can read code easily, maybe even write some, and you aren't afraid to dig into a code base to track down an issue.{linebreak}{linebreak}* SQL/relational database skill -- this skill enables you to analyze and solve problems.  We'll also ask you to create and modify reports on occasion.{linebreak}{linebreak}* Background in software development.  Your ability to do read and understand code will also help you to analyze problems and communicate with our team of developers.{linebreak}{linebreak}* Comfort with a command line -- rails console experience is a plus.{linebreak}{linebreak}* Firm grasp of web and mobile technology.{linebreak}{linebreak}* Experience with github and open source software.{linebreak}{linebreak}* Experience with trucking dispatch software and/or operations.{linebreak}{linebreak}{linebreak}{linebreak}{linebreak}You will be the primary point of contact for all of our customers and we'll depend on you to provide a excellent support experience for each of them.  You will handle most support issues to full resolution; some you'll escalate to our development team while monitoring and following up as needed until resolved. As Customer Champion, you'll constantly look for ways to improve our support processes and tools as our company grows.{linebreak}{linebreak}The kinds of support you'll provide will be many and varied: helping a truck driver reset a password, resolving billing questions and issues, brainstorming with a customer on creative ways to use our platform, bug tracking and QA for our mobile and web apps, helping our customers' developers troubleshoot their web services, creating robust custom reports using SQL, sales support for potential customers, spelunking through log files to track down a bug, updating and deploying configuration changes using Git and Heroku, writing and executing Ruby scripts, troubleshooting FTP issues, patiently explaining to a frustrated user how to change a setting on his iPhone, writing concise documentation, submitting and tracking bug reports and feature requests, and plenty more. {linebreak}{linebreak}The ideal candidate will find satisfaction in the interesting, technical tasks as well as the more routine or mundane ones, and provide excellent support tailored to the user's technical ability (or lack thereof). You're great at reading between the lines, seeing underlying issues and common threads between issues, and finding creative solutions and workarounds to unique problems. You're extremely comfortable working and communicating directly with developers technical teams. You're empathetic, patient, and you take ownership of issues in a way that instills confidence in customers. 

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Giant Swarm

Kubernetes Support Engineer


Giant Swarm


customer support

engineer

customer support

engineer

1yr

Apply

{linebreak}You take care? We are looking for a Support Engineer (m/f){linebreak}{linebreak}Your Job: {linebreak}{linebreak}{linebreak}* Everybody at Giant Swarm is doing support and this is nothing we want to change, but we need colleagues who feel ultimately responsible about the setup of our support organization.{linebreak}{linebreak}{linebreak}{linebreak}{linebreak}{linebreak}* You are the permanent go-to person for our customers. You need to understand their systems and all resources available to you, be it internal or external, to help them get and stay in production.{linebreak}{linebreak}* Requests can vary from general Kubernetes questions, to problems in using their new infrastructure to real problems in the infrastructure that need more machine room help. Ultimately, you are also responsible for documentation and making sure you only need to answer once.{linebreak}{linebreak}{linebreak}{linebreak}{linebreak}{linebreak}* Most importantly you will have influence on our roadmap, as you know what our customers want and need.{linebreak}{linebreak}* In terms of communication, you feel happy to use whatever tool is suitable (slack, email or hangouts) to make the customer happy and like communicating with real people.{linebreak}{linebreak}{linebreak}{linebreak}{linebreak}Requirements: {linebreak}{linebreak}{linebreak}* You have experience with more than one programming language.{linebreak}{linebreak}* You like communicating, are reliable, and have empathy for other people.{linebreak}{linebreak}{linebreak}{linebreak}{linebreak}{linebreak}* You know your way around Kubernetes and the Container world in general.{linebreak}{linebreak}* You have a strong sense to provide an awesome customer service that makes life easier. Your communication skills (especially written form) are excellent.{linebreak}{linebreak}{linebreak}{linebreak}{linebreak}WHY US?{linebreak}{linebreak}We like to give you a glimpse on how working (we are a fully remote team) with Giant Swarm is like:{linebreak}{linebreak}Self-organization {linebreak}{linebreak}Creative work needs freedom and openness. We encourage you to do your work wherever and whenever you want. We expect passion and encourage sustainability. If you need rest, take it. If you take up a task, own it. If you see a problem, solve it.{linebreak}{linebreak}Teamwork{linebreak}{linebreak}Our ambitious goals are only achievable as a team. Everybody’s input is highly welcome and appreciated. Although sometimes rules and processes are necessary, we try to keep them as lean as possible. Always question the status quo and find new ways of collaboration and team work.{linebreak}{linebreak}Learning{linebreak}{linebreak}Learning is mandatory and fun at the same time. If you realize you want to expand your knowledge in a specific area, we support you with conferences, books etc.{linebreak}{linebreak}Basics {linebreak}{linebreak}We offer fair (transparent and open) salaries with benefits like choosing your own laptop, your choice to work at home or in a coworking space, flexible hours, minimal meetings, transparent communication, etc.. And you will participate in our stock options program. Currently our team members have more children than we are employees. So family friendliness is a must.{linebreak}{linebreak}Interested? Coffee? Questions? Contact Anna.

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We're looking for a Technical Support Engineer to join our growing team with the goal of making our customers successful. If you love solving tech problems, enjoy working with all types of customers from around the world (startups to corporations), and love variety, this job has it all.{linebreak}{linebreak}The Technical Support Engineer contributes to the team’s mission of making customers successful and enabling them to realize business value, so they remain customers for life. We have high expectations around giving our customers quick, accurate, and awesome support so they can focus on doing what they do best. In addition to answering customer questions, support tasks include leading projects to drive efficiency, documenting knowledge so customers can self-solve questions, and develop tools that allow our client to be more satisfied with Piwik and InnoCraft.{linebreak}{linebreak}{linebreak}### What you will do:{linebreak}{linebreak}- Deliver happiness to every customer you interact with by answering their questions via phone and email (or by any means necessary).{linebreak}- Guide customers through implementation, onboarding, business reviews, renewal and anything that comes in-between.{linebreak}- Become more knowledgeable about our web & mobile analytics products than anyone else, and become an expert in the larger analytics space.{linebreak}- Debug customer issues, keeping ownership of cases until resolution while engaging other teams as needed.{linebreak}- Develop your skills in cutting-edge web technologies (JavaScript, jQuery, CSS, HTML, mobile development, etc.), used on our customers’ websites and apps.{linebreak}- Ensure that Piwik and InnoCraft are delivering business value.{linebreak}- Contribute to improving our processes, systems, and customer interactions by initiating and driving innovative projects to help our clients become even more successful.{linebreak}- Availability to be on call for emergency issues that arrive during off hours.{linebreak}{linebreak}{linebreak}### Within your first few months, you should should expect the following:{linebreak}{linebreak}- 30 days: Learn how to answer customer questions, be familiar with Piwik solutions, positioning, competition, and product suite. Internalize our success stories, our systems and our processes. You’ll shadow every possible sales and customer success meetings with existing clients.{linebreak}- 60 days: Begin to take on your own portfolio of accounts and lead onboarding processes for new customers. Become fluent in their history, their goals with Piwik, and define a plan to make these accounts successful.{linebreak}- 90 days: You’ll be fully ramped and executing against your portfolio of customers. You’ll have ownership over the engagement, retention, and growth of these clients.{linebreak}{linebreak}{linebreak}### Requirements:{linebreak}{linebreak}- Customer-orientation and excellent communication skills{linebreak}- Ability to manage multiple priorities, commitments and projects.{linebreak}- Excellent technical troubleshooting skills{linebreak}- Self-motivated, directed and passionate about what you do. Strives for results.{linebreak}- Experience in client-side web development (JavaScript, Jquery, HTML, CSS, AJAX){linebreak}- Willingness to participate on-call rotation during off-hours and weekends{linebreak}- Experience working or using web analytics (eg. Piwik or Google Analytics){linebreak}- (Bonus) Familiar with programming language like PHP{linebreak}- (Bonus) Experience with databases and SQL queries{linebreak}{linebreak}{linebreak}### Location{linebreak}{linebreak}- Remote work position.{linebreak}- As our customers are mostly located in Europe, your work day must match the working day in CET. We will consider applicants from UTC-4 timezone (USA or Canada or South america East coast) and in Europe timezones.{linebreak}{linebreak}{linebreak}### Benefits{linebreak}{linebreak}- A rewarding salary{linebreak}- Working with fun and energetic people{linebreak}- A good work/life balance{linebreak}- Remote work{linebreak}- Part time possible{linebreak}- Flexible hours{linebreak}- A huge “playground” to grow your skillset{linebreak}- Immediate impact{linebreak}{linebreak}{linebreak}### About InnoCraft and Piwik{linebreak}{linebreak}At [InnoCraft](https://www.innocraft.com/), we offer analytics products & services to enable our users to grow their business. We believe in openness, privacy and 100% data ownership and we created [Piwik](https://piwik.org) to fulfil our mission to liberate analytics.{linebreak}{linebreak}{linebreak}Our team is filled with customer focused individuals that champion and support our products used by a growing list of customers globally. We challenge one another every day and hold ourselves accountable for our work product as well as our customer's overall success. We all enjoy the interactions with the customers, problem solving, digging into complex issues, and actively championing for customers within InnoCraft. We wake up every morning asking ourselves how we can improve the customer's experience, the quality of our product, the quality of our support system, or our individual weaknesses. We are not scared of challenges, nor do we back down or get deterred by tough problems. When problems seem the hardest we are at our best, we work harder to find the root cause and a solution. We are acombination of passion and persistence.We feel that through our roles we can positively impact millions of end-users and their experience with Piwik Analytics and InnoCraft products.{linebreak}{linebreak}{linebreak}##### Apply online**[Apply online here](https://piwik.org/jobs/)**.{linebreak}{linebreak}We’re looking forward to receiving your application!

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GitHub

Enterprise Support Engineer


GitHub


customer support

engineer

customer support

engineer

1yr

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Full Time: Enterprise Support Engineer at GitHub in Remote-United States

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NUXEO

Lisbon

Software Support Engineer


NUXEO


jira

javascript

java

engineer

jira

javascript

java

engineer

Lisbon1yr
Nuxeo provides a Hyperscale Digital Asset Platform that helps enterprise organizations unlock the full value of their digital assets to grow revenue, improve performance, and maximize investments.{linebreak}{linebreak}{linebreak}{linebreak}We are engineers at the core and we love what we do. And it shows! At Nuxeo, whatever the role, each team member is uncompromising, with an unwavering focus on helping our customers solve their problems.{linebreak}{linebreak}{linebreak}{linebreak}That's why we foster natural curiosity, a strong desire to share the best practices, and we reward our teams with support, benefits, fun, professional development and challenging tasks.{linebreak}{linebreak}{linebreak}{linebreak}{linebreak}{linebreak}{linebreak}{linebreak}At the moment we are looking for a Software Support Engineer, with a background in Java development, that will help us provide technical support to our customers.{linebreak}{linebreak}{linebreak}{linebreak}As part of the support team, you will play a crucial role in providing assistance to our client technical teams, including client onboarding, while they build and work with the Nuxeo Platform.{linebreak}{linebreak}{linebreak}{linebreak}You will answer in a timely manner to any issues submitted by our customers. You will also listen to their needs and forward feedback to the appropriate internal team for further investigations. The aim is to become an expert on the platform in order to answer questions and resolve issues for our customers. You will support them in configuring and customizing our platform. So you will need to audit and debug source code, plus use the tools that allow us to communicate with our customers (eg.: JIRA, conference calls and video calls).{linebreak}{linebreak}{linebreak}{linebreak}This position requires a true engineering mindset: if you love to investigate a problem and find the solution, you will fit right in! If you like puzzles and challenges, we have a lot to offer:{linebreak}{linebreak}{linebreak}{linebreak}* A complete platform with a large technical and functional scope and many configuration options and extensions{linebreak}{linebreak}* International customers with many use cases and challenging issues (performance, customization, recommendations, etc.){linebreak}{linebreak}* A team of expert developers to help you find solutions and extend the Nuxeo Platform {linebreak}{linebreak} {linebreak}{linebreak}#Salary{linebreak} - {linebreak} {linebreak}{linebreak}#Location{linebreak}- Lisbon

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InfluxData

Support Engineer


InfluxData


golang

customer support

engineer

golang

customer support

engineer

2yr
San Francisco, United States - When something is broken, do you want to figure out why?When you figure out why, do you explain the process to your friends? Join our growing support team to level up on cutting-edge technology, Golang, Open Source community management, PaaS operations...

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About us:{linebreak}Surge is a publisher focused platform building the future of analytics, demand and content optimization. We've focused heavily on our product (you won't find much about us publicly, all of our clients are word-of-mouth). We have no public web presence. We work exclusively with publishers doing at least 50 million page views every month. Our largest customer is an Alexa top 50 site. We give our clients the ability to view every single ad impression served on their site and tie it back to the exact amount of revenue it generated along with the content that the user was viewing and the user that the ad impression was delivered to. Every single one of our customers is important to us, and we provide an extremely high level of service, continually going above and beyond. We're a small team that's 100% remote. {linebreak}{linebreak}About you/the role:{linebreak}You love data. You love spreadsheets. You love communicating with customers. You have some experience in the digital publishing industry, either owning, operating, or working with a web-based publication or are happy to jump into the deep end and deal with the steep learning curve. You understand how the ad industry works. You can speak, or are willing to very quickly learn, about the publisher eco-system, terms like DFP for Publishers, AdExchange, Header Bidding don’t intimidate you. You understand Google AMP, Facebook instant articles and the web ecosystem in general. {linebreak}{linebreak}We don’t care about formal education or years of experience. We’re 100% remote, all communication is generally through slack, although we do jump on calls occasionally. You’re willing to do whatever it takes from a customer and company success perspective. You’ll be building a customer success team from scratch, communicating with engineers and customers, so a technical background would be a huge plus (specifically on the front end, understanding and being able to debug javascript, and problem solve will come in very handy). You’re comfortable wearing multiple hats, and working in a very fast-paced environment where you will be expected to be both self-directed, and self-motivated. You appreciate a no-bullshit office environment. You must be an excellent communicator with flawless written English, and fluent spoken English. {linebreak}{linebreak}Starting salary in the $75k-105k/yr range. There’s plenty of opportunity for growth for the right person, including building out customer success and helping direct the product based on client feedback. {linebreak}{linebreak}This is a contract to hire position. The first 8-12 weeks will be on contract, transitioning to full time after evaluating fit at the end of that period.

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# How do you apply? Send an e-mail to [email protected] detailing why you'd be a good fit, along with a resume.
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[Rendered Text](http://renderedtext.com/?utm_source=remoteok&utm_medium=link&utm_campaign=csejob) is looking for an engineer with a web development background to join our growing customer success team. Our product [Semaphore](https://semaphoreci.com/?utm_source=remoteok&utm_medium=link&utm_campaign=csejob) is a hosted CI/CD service with a global customer base, including companies such as Salesforce, General Assembly and 500px. Our mission is to build a lasting company where talented people work on great products. That’s where you step in.{linebreak}As a customer success engineer, your job will be to help both new and seasoned users get the most out of Semaphore. You will be focused on web development technologies, with Ruby and Node.js being the most frequently used ones on Semaphore.{linebreak}You'll continuously analyze CI/CD configurations, talk to our users, help them on support, communicate feedback to the rest of the team, and apply what you've learned by improving documentation and other technical materials. You should be highly organized, with initiative to come up with your own goals and execute them without heavy direction.{linebreak}You should enjoy using your technical skills to help other developers. If you are excited by the opportunity to have a direct impact on customer experience and growth of a developer product, then this is a great job for you!{linebreak}{linebreak}You can work remotely from Europe, or in our offices in Novi Sad.{linebreak}{linebreak} __Responsibilities__{linebreak}* Review customer accounts and propose technical solutions for optimal testing and deployment.{linebreak}* Assist customer support in resolving support requests that are related to your field.{linebreak}* Engage and get on call with customers to understand their needs and how Semaphore can help them succeed with continuous delivery.{linebreak}* Be on top of the bleeding edge in key web development stacks based on Ruby and Node.js that are relevant to CI/CD.{linebreak}* Being able to cover any additional stacks like PHP, Python or Java is a plus.{linebreak}* Produce useful documentation articles, blog posts, and example projects.{linebreak}* Relay customer needs and feedback to engineering teams. __REQUIREMENTS__{linebreak}* Production experience in developing web applications with a framework like Rails or based on Node.js.{linebreak}* Familiarity with the Linux toolchain.{linebreak}* Excellent (English) communication skills.{linebreak}* Strong emotional intelligence.{linebreak}* Track record in writing technical content.{linebreak}* 3+ years of working in a professional environment. __BENEFITS__{linebreak}* The impact of working on a product that's competing on a global market.{linebreak}* Competitive salary.{linebreak}* Paid benefits and health insurance.{linebreak}* Work from anywhere you want or from our offices in Novi Sad.{linebreak}* Normal 40-hour work week.{linebreak}* Friendly work atmosphere.{linebreak}* Space to learn continuously and choose the tools for your job.{linebreak}* Books of your choice.{linebreak}* Paid trips to conferences.{linebreak}* Paid membership at a fitness club of your choice.{linebreak}* Paid parental leave.

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# How do you apply? Please apply: https://renderedtext.workable.com/jobs/503845/candidates/new
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GitLab

Support Engineer EMEA


GitLab


customer support

engineer

customer support

engineer

2yr

Apply

{linebreak}{linebreak}* Engage with our customers — anything from a small advertising firm or a university, to Fortune 100 clients{linebreak}{linebreak}{linebreak}* Triage customer issues, debug, and find workarounds if possible{linebreak}{linebreak}* Communicate via email and video conferencing with potential and current clients{linebreak}{linebreak}* Prepare and provide customer training, and make the training materials widely available{linebreak}{linebreak}{linebreak}{linebreak}{linebreak}{linebreak}* Improve GitLab through customer interaction{linebreak}{linebreak}{linebreak}* Submit and comment on bug reports and feature requests based on customer interactions{linebreak}{linebreak}* Create or update documentation based on customer interactions{linebreak}{linebreak}* Engage with the development team to escalate bugs, solve problems, or obtain missing information{linebreak}{linebreak}{linebreak}{linebreak}{linebreak}{linebreak}* Participate in the on-call rotation to provide 24/7 emergency customer response{linebreak}{linebreak}* Ensure the knowledge we gain from running GitLab.com is shared with customers and users{linebreak}{linebreak}* Maintain good ticket performance and satisfaction{linebreak}{linebreak}* Meet or exceed SLA times consistently{linebreak}{linebreak}* Reliably respond to on-call emergencies{linebreak}{linebreak}{linebreak}{linebreak}{linebreak}More information can be found on the support page in the handbook.

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We are looking for a WooCommerce Support Engineer to become our driving force of happiness! As a Support Engineer at SomewhereWarm, you will be:{linebreak}{linebreak}* providing an amazing support experience to our customers, while keeping an eye out for valuable feedback,{linebreak}* sharing knowledge and collaborating with our partners using your excellent written communication skills,{linebreak}* investigating issues, writing detailed bug reports, tracking down bugs and contributing fixes to code,{linebreak}* reviewing and writing great support documentation that balances the expectations and needs of all agents involved in building, using and supporting our products,{linebreak}* following a schedule that suits you and working from wherever you like.{linebreak}{linebreak}Your role will often require you to solve tricky riddles that go well beyond basic troubleshooting and require a solid technical understanding of PHP, WordPress, WooCommerce and sometimes JavaScript/jQuery. You will also need good working knowledge of the Apache/Nginx & Linux server environment and must be adept at spinning up development/test sites.{linebreak}{linebreak}In addition to your support duties, you will be encouraged to:{linebreak}{linebreak}* contribute to product development by helping prioritize new features and writing or reviewing code,{linebreak}* suggest and implement new testing methodologies and tools,{linebreak}* invest time in learning new technologies and advancing your development skills.{linebreak}{linebreak}You will be starting as a part-time WooCommerce Support Engineer, collaborating with: i) the full stack developer behind SomewhereWarm, ii) a globally distributed team of engineers from partner companies responsible for some of the most popular WooCommerce extensions, and iii) the team behind WooCommerce.{linebreak}{linebreak}### You{linebreak}* possess excellent written communication skills and a natural talent for bending language to your will,{linebreak}* love autonomy and are comfortable with self-directed work,{linebreak}* are patient and aware of your strengths and weaknesses,{linebreak}* are keen to observe and listen, but also eager to share experiences and expertise,{linebreak}* value self-improvement above self-promotion,{linebreak}* strive to acquire new skills and knowledge and always finish what you start,{linebreak}* have an analytical mind and a knack for breaking down huge tasks into tiny, manageable chunks.{linebreak}{linebreak}On a technical level, you:{linebreak}{linebreak}* have extensive hands-on experience with WordPress and WooCommerce,{linebreak}* have basic working knowledge of HTML, CSS, PHP and WordPress/WooCommerce and a strong desire to learn more,{linebreak}* have written or customized WordPress/WooCommerce plugins or themes in a previous role,{linebreak}* are comfortable with git and GitHub.{linebreak}{linebreak}Ideally, you:{linebreak}{linebreak}* have a university degree in computer science or engineering,{linebreak}* are experienced in providing technical support,{linebreak}* have solid WordPress or WooCommerce development skills. {linebreak}{linebreak}### SomewhereWarm{linebreak}SomewhereWarm loves the warm, bright side of e-commerce – where any idea can come to life, grow and have the impact it deserves. This is why we live and breathe WooCommerce!{linebreak}{linebreak}We are dedicated to contributing to WooCommerce and take pride in having built some of the most sought-after extensions in the entire WooCommerce ecosystem. Our software powers thousands of websites: So far we’ve built Product Bundles, Composite Products, and a few smaller plugins, such as Conditional Shipping and Payments and Subscribe All the Things – a forward-looking mini-extension for WooCommerce Subscriptions.{linebreak}{linebreak}SomewhereWarm welcomes, supports and rewards autonomy and entrepreneurship. We know that genuinely self-driven individuals will produce their best results when left alone to shine. For us, working from anywhere you like and choosing when to start your day is the only way to ensure an efficient, healthy working environment.{linebreak}{linebreak}We offer:{linebreak}{linebreak}* a great salary, with bonuses proportional to your impact,{linebreak}* medical insurance, depending on your country of residence,{linebreak}* a flexible leave policy,{linebreak}* your own learning and development fund,{linebreak}* a yearly hardware allowance,{linebreak}* the freedom to work from your home, a sunny beachfront, or our tiny HQ in Athens, Greece.{linebreak}{linebreak}### The Process{linebreak}{linebreak}1. Send an email to**[email protected]**, and tell us what makes you a good fit for this position.{linebreak}2. We will contact you within two weeks. Shortlisted candidates will be invited to have an informal text-chat interview via Slack soon after that.{linebreak}3. As a follow-up, we will invite you to a short video interview.{linebreak}4. You will be selected to take part in a brief trial based on your overall presence and application.{linebreak}5. We will make a final decision and discuss the results with you!{linebreak}{linebreak}Some things we'd love to know about you when you apply:{linebreak}{linebreak}* Why do you want to work with us?{linebreak}* Have you done any technical support before? What did you like and what did you dislike about it?{linebreak}* What is your most and least favorite thing about WordPress? About WooCommerce?{linebreak}* A store owner reports an issue. What are the first troubleshooting steps you take?{linebreak}* Have you built something that you are proud of and that you'd like to share?{linebreak}* Where did you hear about this job?{linebreak}{linebreak}No recruiters or agencies, please!

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GitHub

Enterprise Support Engineer; Japanese Language


GitHub


customer support

engineer

customer support

engineer

2yr

Apply

Full Time: Enterprise Support Engineer; Japanese Language (Remote- Japan) at GitHub in Remote-Japan

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Vero

Internal Product Support Engineer


Vero


engineer

product manager

customer support

exec

engineer

product manager

customer support

exec

2yr

Apply

{linebreak}Vero is a technology platform that helps large, online companies send personalised email messages. We help online businesses track, organize and store their customer data so they can segment and automate their customer interactions. Our goal is to help businesses create unique experiences for each one of their customers, providing better products and services in doing so. {linebreak}We've now collected over 58 billion data points and send over 250 million emails per month for online businesses around the world, helping them communicate with over 200 million people. From North America to Europe, Brazil, South Korea, Israel and Australia were available 24/7 to ensure Vero is running smoothly and to help customers with any question theyve got.{linebreak}Learn more about life at Vero on our website.{linebreak}{linebreak}Whats a Internal Product and Support Engineer? {linebreak}At Vero, we believe in leverage. {linebreak}Our engineer to email ratio is 1:40,000,000 per month, and growing at an alarming rate. We support hundreds of customers with a small but smart, productive and dedicated team. We're product-first and aim to ensure Vero helps customer achieve their goals. Were big on process at Vero and believe that efficient teams can have an outsized impact on the world. {linebreak}As an Internal Product and Support Engineer at Vero, your job will be to build out better internal tools that increase the efficiency of our Product and Support Teams and to work directly with customers to solve their challenges. You will apply your engineering skills in many ways: whether it's working on our internal software that manages email deliverability, customer accounts, payments, campaign management and other key elements or writing scripts to solve acute customer problems as they arise.{linebreak}You will be the key go-between Support and Product at Vero. Support is a part of everything at Vero. As a self-funded, fast-growing SaaS company, everything we do is consistently about ensuring our customers achieve the goals theyve hired Vero (the product) to do. Our Support Team is revered for their work ethic, attention to detail and the mountains they move to get the job done. On top of the core team, every team member at Vero (from the CEO to the engineers) works with support. This gives everyone a true insight into how customers us Veros product and how we can improve their experience.{linebreak}{linebreak}Benefits{linebreak}{linebreak} * Competitive salary and stock options. Were offering $70,000 - $80,000 AUD for this role. We are building a team that is committed to creating a businesses that solves real problems and is in it for the long term. {linebreak} * Flexible work. Work in the way that produces the best results. Many of our team members work from home and were committed to helping you feel like you can be the most happiest and most productive you, whether thats in our well-appointed office, or somewhere else.{linebreak} * Make a difference. As a small team, youll be working with highly motivated, fast-thinking and intelligent team members from multiple walks of life. Our engineer to email volume ratio is 1:33,000,000 .We believe in small teams that use processes and engineering to move the needle (WhatsApp, Instagram) and have built a team to match.{linebreak} * Team Retreat. We host an annual team retreat (this year we went to Thailand) to get together as a team, challenge the status-quo and explore new parts of the world. {linebreak} {linebreak}

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Platform.sh

Customer Success Engineer Americas


Platform.sh


customer support

engineer

customer support

engineer

2yr

Apply

{linebreak}Note: we are seeking someone in North or South America. The position is remote insofar as work-from-home is expected, but you need to be in the right continents. Thanks!{linebreak}{linebreak}Platform.sh the award-winning PaaS solution is looking for a talented customer success engineer who is passionate about site uptime and happy customers.{linebreak}{linebreak}Our customers run thousands of web applications in over 100 countries consuming 10s of thousands of CPUs on multiple public clouds. We were shipping containers before Docker, our sales team can explain the CAP Theorem, and our marketing director programs Haskell. We can clone whole running systems, including the data, services, and networking in a matter seconds. The main API to operate and orchestrate our clusters of LXC containers is Git. We're hardcore technologists with equally hardcore customers. We're looking for strong technologists who are good at talking directly to customers.{linebreak}{linebreak}Our customers need on-boarding and training before they can master the Platform.sh fu. Can you deliver breathtaking and exhilarating tech demos, and explain the intricacies of command line tools? We run OEM PaaS services for famous brands like Magento Enterprise Cloud Edition and Sensio Cloud - can you help us build and run these vibrant software products?{linebreak}{linebreak}As a Customer Success Engineer, you help with onboarding, provisioning, and training of customers. You will also be essential for diagnostics and debugging of failing applications and systems, and you have a strong mandate to help us automate and streamline everything we do. You are periodically on call in case disaster strikes. You're our front line, and when our customers think of how great Platform.sh is, they think of you.

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Hotjar

Saint Julian's

Hotjar Support Engineer


Hotjar


engineer

full time

customer support

engineer

full time

customer support

Saint Julian's2yr
The Hotjar Hero team supports thousands of users and customers in over 180 countries by providing world class service, documentation, and training. The Hero team also works closely with our product teams to help prioritize and define changes to Hotjar to continuously improve the overall user experience.{linebreak} {linebreak}We are looking for extremely organized and self driven Hotjar Hero Engineer to work in a remote role with a fast growing startup.{linebreak}{linebreak}All new Heroes receive extensive technical, product, and marketing training – as well as a yearly budget for additional training and self development. With this knowledge you will help our users set up and use Hotjar features to improve the experience and performance of their sites and apps. This is a great opportunity to develop your career by learning new skills and joining a fast-growing startup.{linebreak}{linebreak}What Hotjar Hero Engineers do...{linebreak} {linebreak}Creating 'WOW' moments by promptly replying and communicating with users on our support channels.{linebreak}Investigate and solve technical issues users face on a daily basis by debugging complex issues in our codebase and on our users' sites – which use a myriad of different technologies.{linebreak}Distill complex issues into underlying causes and work directly with our product teams to deploy solutions while consistently delivering world-class support.{linebreak}Writing (and updating) documentation, FAQs and the Hotjar knowledgebase.{linebreak}Representing Hotjar users within the company – to further their needs and help generate{linebreak}{linebreak}{linebreak} {linebreak} {linebreak}{linebreak}#Salary{linebreak} - {linebreak} {linebreak}{linebreak}#Location{linebreak}- Saint Julian's

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Platform.sh

Customer Success Engineer Australia


Platform.sh


customer support

engineer

customer support

engineer

2yr

Apply

{linebreak}Note: we are seeking someone inside Australia. The position is remote insofar as work-from-home is expected, but you need to be in the country. Thanks!{linebreak}{linebreak}Platform.sh the award-winning PaaS solution is looking for a talented customer success engineer who is passionate about site uptime and happy customers.{linebreak}{linebreak}Our customers run thousands of web applications in over 100 countries consuming 10s of thousands of CPUs on multiple public clouds. We were shipping containers before Docker, our sales team can explain the CAP Theorem, and our marketing director programs Haskell. We can clone whole running systems, including the data, services, and networking in a matter seconds. The main API to operate and orchestrate our clusters of LXC containers is Git. We're hardcore technologists with equally hardcore customers. We're looking for strong technologists who are good at talking directly to customers.{linebreak}{linebreak}Our customers need on-boarding and training before they can master the Platform.sh fu. Can you deliver breathtaking and exhilarating tech demos, and explain the intricacies of command line tools? We run OEM PaaS services for famous brands like Magento Enterprise Cloud Edition and Sensio Cloud - can you help us build and run these vibrant software products?{linebreak}{linebreak}As a Customer Success Engineer, you help with onboarding, provisioning, and training of customers. You will also be essential for diagnostics and debugging of failing applications and systems, and you have a strong mandate to help us automate and streamline everything we do. You are periodically on call in case disaster strikes. You're our front line, and when our customers think of how great Platform.sh is, they think of you.

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Papertrail

Customer Success Engineer


Papertrail


engineer

customer support

engineer

customer support

3yr

Apply

{linebreak}The gist: Help Papertrail make developers, sysadmins, and entrepreneurs happy. 100% online (email and Campfire/Slack text chat), no phone calls.{linebreak}{linebreak}Papertrail provides log management as a service. We work with tens of thousands of ops-savvy developers, systems engineers, and entrepreneurs, in companies like Heroku, GitHub, Slack. We're part of SolarWinds, which includes Librato and Pingdom. SolarWinds was voted by Forbes as #19 Most Innovative Growth Companies and in 2014 #11 America's Best Small Companies. Startup atmosphere and tools, public company benefits. {linebreak}{linebreak}We've grown to need technical customer support. That's where you come in.{linebreak}{linebreak}Okay, cool. What's involved?{linebreak}{linebreak}{linebreak}* Help customers setup and use Papertrail's service via email and text chat.{linebreak}{linebreak}{linebreak}{linebreak}{linebreak}{linebreak}* The questions are about a wide range of topics like Linux, syslog, Web framework logging, Ruby, Rails, PHP, REST/JSON, Python, and Django, plus non-technical topics. You almost certainly won't know about all of these.{linebreak}{linebreak}{linebreak}{linebreak}{linebreak}{linebreak}* While a working knowledge of Linux is required, Googling to satisfy your own curiosity is a lot more valuable (and hopefully, fun).{linebreak}{linebreak}{linebreak}{linebreak}{linebreak}{linebreak}* Be comfortable and personable in email, even when interacting with strangers.{linebreak}{linebreak}{linebreak}{linebreak}{linebreak}{linebreak}* Show a passion for devops tools, Web services, and technology in general. We're doing this because we love it.{linebreak}{linebreak}{linebreak}{linebreak}{linebreak}A few things make this unique...{linebreak}{linebreak}{linebreak}* Work remote in the United States or the world{linebreak}{linebreak}{linebreak}{linebreak}{linebreak}{linebreak}* Do as much beyond customer-facing support as you're interested in{linebreak}{linebreak}{linebreak}{linebreak}{linebreak}{linebreak}* Interact with incredibly savvy, passionate customers.{linebreak}{linebreak}{linebreak}

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Codeship

Customer Success Engineer @ Codeship


Codeship


customer support

engineer

customer support

engineer

3yr

Apply

Full Time: Customer Success Engineer - Remote @ Codeship at Codeship in Remote

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Complexible

Technical Support Engineer


Complexible


customer support

engineer

customer support

engineer

3yr

Apply

{linebreak}Technical support engineers are responsible for providing support for Stardog via email, chat, and phone. You will troubleshoot, diagnose, and resolve issues for customers. In your spare time, you will improve documentation and training materials and work on internal software projects.{linebreak}{linebreak}Responsibilities:{linebreak}{linebreak}{linebreak}* Provide technical support to customers{linebreak}{linebreak}* Recommend configuration changes to improve customer experience{linebreak}{linebreak}* Resolve issues directly, escalating to core team as needed{linebreak}{linebreak}* Extend and improve product documention and learning resources{linebreak}{linebreak}{linebreak}{linebreak}{linebreak}Requirements:{linebreak}{linebreak}{linebreak}* Previous experience in technical support or other customer-facing positions{linebreak}{linebreak}* Proven technical background{linebreak}{linebreak}* Strong communication and problem-solving skills{linebreak}{linebreak}* 3+ years programming experience, ideally in Java{linebreak}{linebreak}* Experience with graph technologies or databases is a plus{linebreak}{linebreak}{linebreak}{linebreak}{linebreak}We have offices in Washington, DC, Baltimore, and Boston. Remote working is also possible for qualified candidates.{linebreak}{linebreak}Our culture is based on engineering excellence, mutual respect, collegiality in all things, rigor in design, research, implementation, and testing. We care deeply about work-life balance and productivity in the short and long run. In sum, if you remove the unnecessary, the distracting, and the tedious, what you're left with is a healthy 40 hour week full of wins{linebreak}{linebreak}We are committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.

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**Please note: At this time we are only able to accept candidates in the United States, Canada, and the UK.**{linebreak}{linebreak}{linebreak}Our customer base is growing quickly, and we want your combination of sharp technical and warm people skills to help our customers solve problems and get the most out of their databases at Compose. We operate a fleet of various databases, so there is something for everyone: MongoDB, PostgreSQL, Redis, Elasticsearch, RethinkDB, and likely many more!{linebreak}{linebreak}{linebreak}If you are a developer, DevOps/SRE magician, or database junkie and know how to help developers with technical questions, we want to talk to you. You will be most effective if you have an inquisitive nature, are technically-inclined and love to learn. We are not just looking to fight fires, we are looking to prevent them. We pride ourselves in providing top-notch support and guidance, so being able to communicate effectively with empathy and compassion is a must.{linebreak}{linebreak}{linebreak}This is the perfect position for a motivated learner who wants to gain experience within a vibrant team focused on building an intuitive and customer-focused product. Spending time with our customers and product will let you interact with all sorts of interesting characters and will help you grow into a high-end distributed systems engineering position (we need those too, so if you start on support and do a great job, there is a huge amount of room for growth).{linebreak}{linebreak}{linebreak}We're a distributed team and we work across many different time zones. If you're a night owl, an early riser, or somewhere in between, we're happy to accommodate untraditional work schedules -- our worldwide customers often need help at odd hours!{linebreak}{linebreak}{linebreak}Technical bits we hope you're good at (or can become good at):{linebreak}{linebreak}* Databases: We provide production-grade databases to our customers. Hopefully you've navigated a few, even if it was Visual FoxPro.{linebreak}* Linux: You'll want to know vmstat from sysstat and iftop from iotop. You should be comfortable with a text editor (vi, emacs, nano, makes no difference) and be able to grep | sed | awk your way through a mess of log files.{linebreak}* A language: They're not just for humans anymore! Ruby, Go, Python, JavaScript, Haskell... chicken!? Whatever works. We interface with developers every day, and the support team itself is a team of devops, system engineer, and developers. You'll be happiest if you can poke through someone else's code, and maybe hack out a little bit of your own.{linebreak}* Communication: You should like to communicate with people. Human-focused communication of technical things - it's a delicate balance!{linebreak}* Creative Problem-Solving: You'll face a wide range of weird, wild problems.{linebreak}{linebreak}We're excited to see what sort of character will wind up in this role... a few helpful traits include:{linebreak}{linebreak}* Patient: You'll deal with many crisis-like situations. Being able to stay cool under fire is essential.{linebreak}* Driven: We're a self-managing organization that gives you the respect, trust and responsibility to operate with minimal oversight.{linebreak}* Compassionate: Compose is stuffed with many great hearts, minds, and spirits. We'd love for you to want to collaborate and grow with them.{linebreak}* Inventive: You'll need buckets of creativity to help you solve a wide range of (sometimes vague) conundrums.{linebreak}* Accepting: Freedom to fail! Things won't always work, but things will always iterate. This is a fun role and should feel that way.{linebreak}{linebreak}Compose implements blind-hiring. Merit based, objectively graded work samples are the first step. We have worked hard to minimize our own biases as much as possible and find the best possible humans for the team. We respect a fancy education or a list of spectacular previous accomplishments, but nothing is more impressive than the right combination of ingredients - which you can objectively demonstrate.{linebreak}{linebreak}At any time during the process, we are available to chat (email, video, whatever you like) to ensure you are comfortable with the process and feel that you're being treated fairly and with respect.{linebreak}{linebreak}We look forward to meeting you!{linebreak}{linebreak}**Please note: At this time we are only able to accept candidates in the United States, Canada, and the UK.**{linebreak}{linebreak}Extra tags: support engineer database autonomy transparent ruby go

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amCharts

JavaScript Support Engineer


amCharts


javascript

engineer

customer support

javascript

engineer

customer support

3yr

Apply

{linebreak}Apply your experience in web dev, helping amCharts users solve their problems.{linebreak}{linebreak}Condensed no-BS version{linebreak}{linebreak}If you're a seasoned JavaScript developer with some rudimentary social skills, perfect written English and at least a few hours to spare a day - we want you on amCharts support team.{linebreak}{linebreak}About the position{linebreak}{linebreak}We here at amCharts pride ourselves on our Support service. We simply want to provide best support experience to our users. No more, no less. Therefore we're looking for expert web developers, looking to employing their problem-solving skills and knowledge to help other users.{linebreak}{linebreak}It's sort of like being on StackOverflow but with a paycheck at the end of the month.{linebreak}{linebreak}If you're a freelancer or a self-employed professional, even if you have a day-time job, but still can't get enough of web when you're off the clock. Hit us up with your resume.{linebreak}{linebreak}We want only real web developers, not specialized support technicians, because we believe that being part of real development projects is the only way to build up your experience. (and keep it up to date){linebreak}{linebreak}Your responsibilities will be{linebreak}{linebreak}{linebreak}* Answering user tickets in our cloud-based helpdesk (we use Zendesk) as they come in.{linebreak}{linebreak}* Providing detailed answers, relative links, code samples and even demos as necessary.{linebreak}{linebreak}{linebreak}{linebreak}{linebreak}We offer{linebreak}{linebreak}{linebreak}* Completely flexible work hours. If you want to put in 3 hours or a full day, work nights, days or anything in-between - that's totally fine with us.{linebreak}{linebreak}* Remote cloud-based work seat. Work from your home, yacht, beach or Nana's basement. East Coast, West Coast, The Netherlands, Finland, Thailand or Aruba. Anything goes. As long as you have Internet connection, you're all set.{linebreak}{linebreak}* Steady guaranteed income.{linebreak}{linebreak}* Set of commercial cloud tools to work with. (Zendesk, BrowserStack, CodePen){linebreak}{linebreak}* Colleagues to get your back if you're stumped on something.{linebreak}{linebreak}{linebreak}{linebreak}{linebreak}Hit us up if you have any questions, suggestions or just want to say Hi.

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MobyMax

Quality Assurance Support Engineer


MobyMax


qa

engineer

customer support

qa

engineer

customer support

3yr

Apply

{linebreak}Fifteen million students are registered and using MobyMax. Our goal is to have all 55 million students in the U.S. learning twice as fast, and this is where you come in.  We need you to make sure MobyMax is stable and bug free.{linebreak}{linebreak}We are looking for a QA/Test Engineer with three or more years of industry experience writing and executing test plans, and performing manual testing.{linebreak}{linebreak}This is a full-time, remote position. {linebreak}{linebreak}To apply, please email your resume, earliest start date, and salary expectations to [email protected] {linebreak}{linebreak}No recruiters, agencies or third-parties.

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The Position: Join our team remotely to support the solution that will unleash the value of the Internet of Things through stream processing: SQLstream Blaze. {linebreak}{linebreak}Responsibilities: SQLstream Blaze technical support engineers have the primary responsibility of answering inbound support requests via email and telephone. In addition they also do the following:{linebreak}{linebreak}• Perform “devops”, i.e. monitor customer deployments and manage issues that arise, resolving them directly or engaging others for help{linebreak}{linebreak}• Develop test cases for customer issues to confirm software deficiencies{linebreak}{linebreak}• Log software and documentation issues when they are found{linebreak}{linebreak}• Verify engineering fixes and coordinate software deliveries{linebreak}{linebreak}• Propagate knowledge across the company and to customers as needed{linebreak}{linebreak}• Quickly learn how to use tools that help diagnose problems{linebreak}|{linebreak}• Develop and document knowledge and processes{linebreak}{linebreak}Extra tags: streaming,sql,java,support

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Veeam Software

Technical Support Engineer


Veeam Software


engineer

customer support

engineer

customer support

3yr

Apply

{linebreak}{linebreak}* The Tier 1 technical support engineer (customer care representative) provides support and troubleshooting via telephone, email and web conferencing.{linebreak}{linebreak}* Responsible for handling new cases according to the Veeam Service Level Agreement (SLA); providing initial support, diagnosing problems and determining the need for escalation{linebreak}{linebreak}* Fortify client relationships focused on 100% customer satisfaction{linebreak}{linebreak}* Document all customer interactions (emails, calls, etc.) accurately and within SLA in our CRM tool{linebreak}{linebreak}* Ensure proper and consistent communication of issue status to customers, sales representatives and senior engineers{linebreak}{linebreak}* Perform troubleshooting and analysis, including log file investigation{linebreak}{linebreak}{linebreak}

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Digication

Integration Support Engineer


Digication


engineer

customer support

engineer

customer support

3yr

Apply

{linebreak}Are you a recent grad who wants a job that serves a larger purpose? Are you interested in making a meaningful, life-changing difference for millions of students? Would you like an opportunity to manage projects and work directly with end users?{linebreak}{linebreak}{linebreak}Digication is changing the way students learn from the ground up. Instead of rote learning through lectures and tests, Digication allows students to create online portfolios - collaborative and safe learning spaces - to encourage project based learning. The results have been staggering. According to recent research, retention and pass rate at a community college jumped from 50% to 80%. Digication is now being used by students at over 6,000 K-12 and Higher Education schools.{linebreak}{linebreak}{linebreak}Position: Integration & Support Engineer{linebreak}{linebreak}Tech stack & stats{linebreak}{linebreak}{linebreak}* We use many different technologies (we’re open minded and consider what’s best for each job).{linebreak}{linebreak}* Browser-based interface built around internal services{linebreak}{linebreak}* Languages: Node.js, PHP, Java{linebreak}{linebreak}* Database: MySQL (RDS){linebreak}{linebreak}* Server: AWS, Ubuntu, nginx, haproxy, chef{linebreak}{linebreak}* Digication is a profitable SaaS company serving millions of requests per day to millions of users{linebreak}{linebreak}* 6,000+ schools use Digication as a mission-critical tool every day{linebreak}{linebreak}{linebreak}{linebreak}{linebreak}Company culture{linebreak}{linebreak}{linebreak}* We work as a team, with direct access to company founders as well as senior level engineers{linebreak}{linebreak}* We love talking to customers{linebreak}{linebreak}* We love solving problems for technical as well as non-technical end users{linebreak}{linebreak}* We like to be mentors and mentees to our peers{linebreak}{linebreak}* We work with a sense of urgency, but we don’t like cutting corners{linebreak}{linebreak}* We are self motivated and passionate about learning{linebreak}{linebreak}* We hold ourselves accountable for our work and commitments{linebreak}{linebreak}{linebreak}{linebreak}{linebreak}How will this be different from most other engineering jobs{linebreak}{linebreak}{linebreak}* The majority of your job is an engineer, the rest is to engage in project management for our clients, which includes interactions with customers including calls, emails and webinars.{linebreak}{linebreak}* You will work on something that makes a meaningful difference in many students’ lives{linebreak}{linebreak}* You value integrity over profitability (Although we are profitable!){linebreak}{linebreak}* You value personal growth and learning over titles and salaries{linebreak}{linebreak}* You are creative and different, and you're proud of it{linebreak}{linebreak}{linebreak}

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SolarWinds

Customer Success Engineer


SolarWinds


engineer

customer support

engineer

customer support

3yr

Apply

{linebreak}Papertrail provides log management as a service. We work with tens of thousands of ops-savvy developers, systems engineers, and entrepreneurs, in companies like Heroku, GitHub, Slack. We're part of SolarWinds Cloud, which includes Librato and Pingdom.{linebreak}{linebreak}Papertrail is the latest acquisition of SolarWinds, (SWI), just voted by Forbes as #19 Most Innovative Growth Companies and in 2014 #11 America's Best Small Companies. Startup atmosphere and tools, public company benefits.{linebreak}{linebreak}Due to our growth, we are now looking for an Application Engineer, Intermediate.{linebreak}{linebreak}Want to stand out?{linebreak}{linebreak}Here’s a few ideas:{linebreak}{linebreak}• Include a sample of something you’ve written, like a technical article or summary, a blog post, or a piece of short fiction{linebreak}{linebreak}• Create a Papertrail account and describe your experience as a new user.{linebreak}{linebreak}• Surprise us with a pull request for papertrail-services (Ruby), remote_syslog2 (Go), or papertrail-cli (Ruby){linebreak}{linebreak}This position allows for remote location anywhere in the US - option to work onsite at our Lehi Utah office is available as well.{linebreak}{linebreak}Responsibilities:{linebreak}{linebreak}{linebreak}* Help Papertrail make developers, sysadmins, and entrepreneurs happy. 100% online (email and Campfire/Slack text chat), no phone calls.{linebreak}{linebreak}{linebreak}{linebreak}{linebreak}We are a Startup atmosphere and tools with large company benefits{linebreak}{linebreak}Papertrail provides log management as a service. We work with clued engineers at companies like Instacart, Heroku, and DNSimple.{linebreak}{linebreak}That's where you come in. We've grown to need technical customer support.

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Twilio

Technical Support Engineer


Twilio


engineer

customer support

engineer

customer support

3yr

Apply

{linebreak}As a Technical Support Engineer at Twilio, you will be the voice of Twilio to our customers and partners; we’ll count on you to interact in a friendly and professional way. You will engage with our customers' and partners' developers, architects and support personnel to resolve complex problems with potentially very costly and far-reaching consequences.{linebreak}{linebreak}About the job:{linebreak}{linebreak}{linebreak}* You will help customers understand the finer points of Twilio capabilities and influence them to implement best practices.{linebreak}{linebreak}* You will interact, collaborate and network with other departments in Twilio in your search for solutions that our customers need.{linebreak}{linebreak}* You will work cross functionally with Engineering, Product Management and Sales. Sometimes you will work with similar cross-functional teams from partner organizations.{linebreak}{linebreak}* You will help us understand customer trends, documenting and reporting what you observe to the management team in order to better improve our support process.{linebreak}{linebreak}{linebreak}

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Platform.sh

Support Operations Engineer


Platform.sh


engineer

customer support

ops

engineer

customer support

ops

3yr

Apply

{linebreak}Platform.sh the award-winning PaaS solution from Paris, France, is looking for talented Python and Go developers with great Linux systems skills who are passionate about customer success, security, and application uptime.{linebreak}{linebreak}Our customer base spans thousands of web applications in > 100 countries consuming 10s of thousands of CPUs on four different public clouds. We were shipping containers before Docker, our sales team can explain the CAP Theorem, and our marketing director programs Haskell. We're hardcore technologists with equally hardcore customers. {linebreak}{linebreak}We can clone whole running systems, including the state, services, and topology in a matter seconds, but we want to be able to run that on any developer’s local box. Want to help us finish that?{linebreak}{linebreak}The main API to operate and orchestrate our clusters of LXC containers is Git; our customers need on-boarding and training before they can master the Platform.sh fu. Are you good at explaining technology to people?{linebreak}{linebreak}We need to automate more of the Puppet magic. We need to have more auto-healing on the high-availability clusters. We need more performance out of our multi-protocol ssh proxy. We need work on our CEPH Implementation; We need to get our fabulous Debian package generation streamlined and faster. We need… great ideas on how to make Platform.sh even better, and someone who can help our customers overcome the bumps in the road. Interested? Join us!{linebreak}{linebreak}This position involves 20% engineering and 80% provisioning, onboarding, and customer support (including on-call). You can work from anywhere. Occasional travel to places like Paris, France, may be required.

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Automattic

verified

Happiness Engineer (ES)


Automattic


engineer

customer support

engineer

customer support

3yr
{linebreak}{linebreak}Como un Happiness Engineer (ES), te encanta ayudar a la gente. Quizás desarrollaste tu propia filosofía de soporte leyendo libros como Delivering Happiness o Exceptional Service, Exceptional Profit. Quizás eres un contribuyente a una comunidad de soporte en línea como los foros de WordPress.com o los de WordPress.org.{linebreak}{linebreak}Transformar la publicación en la web no es tarea sencilla. Nuestra meta es construir relaciones basadas en confianza que resulten en clientes y colegas felices, apasionados y leales, escuchando sus necesidades y guiándolos a un uso completo de los productos que ofrecemos. Estamos buscando gente con la mezcla justa de compasión, habilidad al escribir y conocimiento técnico para resolver el trabajo.{linebreak}{linebreak}¿Te interesa saber más acerca de cómo trabaja nuestro equipo? Mira la presentación{linebreak}{linebreak}de Andrew Spittle en UserConf.{linebreak}{linebreak}En el rol de Happiness Engineer (ES), estamos buscando gente que se regocije en educar a otros sobre WordPress, sean fluídos en español, y sean confortables comunicándose diariamente con colegas en inglés. En general, un día típico incluirá:{linebreak}{linebreak}Ayudar a nuestra comunidad hispano-hablante a usar los productos de Automattic, incluyendo WordPress.com, Jetpack, Gravatar y otros{linebreak}{linebreak}Diagnosticar, investigar y crear detallados reportes de errores{linebreak}{linebreak}Componer y editar documentación de soporte útil{linebreak}{linebreak}Ser un miembro activo de un equipo que provee, a nuestros usuarios en español, soporte a través de chats en vivo, foros y correo electrónico{linebreak}{linebreak}Construir una comunidad de soporte compartiendo conocimiento y puntos de vista entre miembros del equipo{linebreak}{linebreak}Ser un Happiness Engineer (ES) requiere:{linebreak}{linebreak}Paciencia, gracia y sentido del humor{linebreak}{linebreak}Excelentes habilidades comunicativas y escritas, en español e ingles también{linebreak}{linebreak}Conocimiento de trabajo de WordPress, HTML y CSS{linebreak}{linebreak}Un don para tomar lenguaje técnico y hacerlo comprensible{linebreak}{linebreak}Pasión para resolver problemas difíciles y proponer soluciones elegantes{linebreak}{linebreak}Los foros de WordPress.com y WordPress.org son lugares fantásticos para ganar la experiencia requerida para esta posición. Si ya eres un miembro activo allí, ¡háznoslo saber! Envía un enlace a tu perfil del foro y lo revisaremos.{linebreak}{linebreak}Las solicitudes sólo se aceptarán en inglés. Por favor, ten en cuenta que la entrevista para esta posición será en inglés.{linebreak}{linebreak}CÓMO POSTULARSE{linebreak}{linebreak}¿Suena interesante? Si así es, envía un corto correo electrónico a jobs @ este dominio contándonos acerca de tí y adjunta un resumé. Haznos saber que puedes contribuir al equipo. Incluye el título de la posición para la cual te postulas y tu nombre en el asunto. ¡Revísalo! Asegúrate de deletrear y capitalizar WordPress y Automattic correctamente. Somos afortunados de recibir cientos de aplicaciones para cada posición, así que haz que tu postulación se destaque. Si te postulas para múltiples posiciones o envías múltiples correos electrónicos habrá sólo una respuesta.{linebreak}{linebreak}¿Quieres incrementar tus chances de destacar? Si así es, por favor incluye los siguientes puntos en el correo electrónico al postularte:{linebreak}{linebreak}¿Que libros leíste sobre servicio al cliente? ¿Qué te parecieron?{linebreak}{linebreak}¿A qué comunidades en línea contribuíste? Agrega enlaces a tu perfil en ellas.{linebreak}{linebreak}¿Fuiste parte de una increíble experiencia de soporte al cliente? Dinos que la hizo memorable.{linebreak}{linebreak}¿Eres alguien que alcanza sus metas? Cuéntanos sobre un logro en tu vida, personal o profesional, del que estás orgulloso.{linebreak}{linebreak}← Work With Us{linebreak}{linebreak}

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Crossover

L2 Customer Support Engineer


Crossover


engineer

customer support

engineer

customer support

3yr

Apply

{linebreak}Are you a results-driven professional motivated by a drive to bring your customers success? Are you an effective communicator capable of collaborating with multiple teams to achieve your goals? Do you enjoy working directly with customers? Do you thrive on working with complex and challenging technology? If youre a support engineer with a track record of successfully resolving customer issues quickly, confidently and independently then this may be the perfect job for you. {linebreak}The GFI Customer Support Engineer is at the core of our customers success. GFI product portfolio is a challenging set of mission critical products, and we are looking for talented and experienced engineers to join our team. If you are a problem solver and enjoy working on an exciting and fast-paced environment, this may be the perfect opportunity for you to join us and take your career to the next level. {linebreak} {linebreak}About the Company: {linebreak}GFI provides security and networking software for small and medium businesses. At GFI, we are centered on customer success. We pride ourselves on providing the security our customers need for success in their day-to-day operations. GFI team members are set apart by our shared passion for using software technologies to ensure our customers maximum success and satisfaction. {linebreak}Total compensation is USD$20/hr for a 40-hour workweek. {linebreak} {linebreak}Key Responsibilities of the L2 Customer Support Engineer: {linebreak} * {linebreak}Communicate effectively with customers, including expectations for callbacks and follow-up on their issues. {linebreak} * {linebreak}Support mission-critical applications across different time zones must be available to work on shift patterns where required. {linebreak} * {linebreak}Provide pre- and post-sales support for GFI products over all required channels. Handle technical issues of different complexity and help other members of the team. {linebreak} * {linebreak}Collaborate with other support teams, Engineering and other internal GFI departments to help resolve critical product issues. {linebreak} * {linebreak}Utilize your language skills where applicable. {linebreak} * {linebreak}Read and interpret product log files. {linebreak} * {linebreak}Cross train on multiple technologies to effectively support GFI product portfolio. {linebreak} * {linebreak}Troubleshoot, diagnose and resolve customer issues independently, making use of the resources available to you. {linebreak} * {linebreak}Keep all the ongoing cases documented and up to date in the case management system. {linebreak} * {linebreak}Log bugs with development team with clear and precise information, detailing the issue and how to reproduce. {linebreak} * {linebreak}Promote and maintain a high quality, professional, service orientated GFI image amongst internal and external customers. {linebreak} * {linebreak}Works in adherence to defined processes and procedures implemented in the organization, providing feedback about them to management. {linebreak} * {linebreak}Maintain and continually upgrade technical understanding of GFI products including technologies used within GFI products. {linebreak} * {linebreak}Build and maintain solid working relationships with the members of the team. {linebreak} * {linebreak}Write and/or edit knowledge articles for every issue resolved. {linebreak} {linebreak} {linebreak} {linebreak}Required Skills and Experience: {linebreak} * {linebreak}Strong IT background, with at least 3 years working experience on the following areas: {linebreak} {linebreak} * {linebreak}Networking {linebreak} * {linebreak}Active Directory {linebreak} * {linebreak}Windows Server operating systems {linebreak} * {linebreak}Exchange Server {linebreak} * {linebreak}SQL {linebreak} {linebreak} {linebreak} {linebreak} * {linebreak}Degree in Computer Science or equivalent experience. {linebreak} * {linebreak}Experience in TestTrack, Jira or similar engineering ticketing system. {linebreak} * {linebreak}Strong call center experience {linebreak} * {linebreak}Microsoft MCITP or Cisco CCNA certifications will be considered and asset. {linebreak} * {linebreak}Excellent English communication skills {linebreak} * {linebreak}Excellent German communication skills; other languages will be considered an asset. {linebreak} {linebreak} {linebreak} {linebreak}This role may be a great fit if you... {linebreak} * {linebreak}Are an excellent team player {linebreak} * {linebreak}Are a self-starter who can work on own initiative {linebreak} * {linebreak}Are a problem solver who thinks outside the box {linebreak} * {linebreak}Enjoy working directly with Customers {linebreak} * {linebreak}Are results driven Customers Success is always front and center {linebreak} * {linebreak}Thrive on working with complex and challenging technology {linebreak} {linebreak} {linebreak}To qualify, please provide a resume/CV demonstrating the required experience and skills. From there, to help us find the top 1% of talent, there will be a series of interviews and online skills examinations. We realize these are challenging and can require a decent amount of time - so we thank you in advance for your efforts. Please note that you will not be paid for these interviews or skills tests but we hope you will complete them to help us truly evaluate your talent vs your peers. Are you up for the challenge?

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Auth0

IT Support Engineer


Auth0


engineer

customer support

engineer

customer support

3yr

Apply

{linebreak}Auth0 ships developer joy. We provide a zero-friction, infinitely extensible, enterprise-grade cloud solution that makes identity easy through an incredible user experience.{linebreak}{linebreak}At Auth0, we believe in all of our team members embracing autonomy while they master their craft. As an IT Support Engineer, your mission (should you choose to accept it), is to deliver joy to our developers. In a typical IT Support Engineer role, you would be tasked with assisting getting new employees onboarded with new computers and accounts, ensure that they are able to access resources we manage, to help troubleshoot configuration management errors, and more.{linebreak}{linebreak}In this role, you’ll be expected to do this, but with a twist! We’re looking for someone who has a passion to get daily tasks done, smarter… not harder. We’re looking for someone who codes first. We’re looking for someone who will assist others in solving sometimes complex operational issues. We’re looking for someone who knows and appreciates the value of enabling others to be successful with code, and still willing to help shepherd folks along as they learn.{linebreak}{linebreak}Your responsibilities:{linebreak}{linebreak}{linebreak}* You will be the main point-of-contact for our internal technical support, and will be responsible for reducing friction for developers by building tools and processes you and they will love.{linebreak}{linebreak}* Infrastructure availability: work together with our devops, tools, and engineering teams to maintain the availability of our cloud platform above 99.97%{linebreak}{linebreak}* Assist new employees to ensure they have everything they need to get started{linebreak}{linebreak}{linebreak}

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Travis CI

Customer Support Engineer


Travis CI


engineer

customer support

engineer

customer support

3yr

Apply

{linebreak}Travis CI is looking for a support engineer to manage our frontline support and help our customers.{linebreak}{linebreak}Support engineers help our customers with both our hosted platforms for open source and private projects, and our Travis CI Enterprise product, which our customers install and run on their own infrastructure.{linebreak}{linebreak}Our support requests involve build problems across multiple programming languages and build environments, with solutions oftentimes focusing on technical problems with programming languages, build tooling and their ecosystems.{linebreak}{linebreak}The role of a customer support engineer in our team also includes reviewing support tickets, feedback requests and GitHub issues regularly to help us improve our product and our documentation.{linebreak}{linebreak}Our main office is in Berlin and we have customers and a team spread across the globe. We're looking for support engineers to cover EU timezones.{linebreak}{linebreak}Travis CI seeks to increase the ratio of women in software engineering and development, and we encourage women and people from underrepresented groups to apply for this position.{linebreak}{linebreak}Travis CI is striving to be a diverse team, made of and built by people with different backgrounds and lifestyles. We don't discriminate based on race, gender, sexual orientation, marital status, disability, age, religion, color, or any other group.

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DataRobot

Field Support Engineer


DataRobot


engineer

customer support

engineer

customer support

3yr

Apply

{linebreak}As a Field Support Engineer, you will play the crucial role of providing hands-on engineering support to our Enterprise customers to ensure they are successful using our product.  You will be heavily involved in customer-facing activities during all stages of the sales cycle, from pre-sales activities to identify technical requirements to support Proof of Concept (POC) engagements, to produce recommendations to customers for hardware specifications and cluster configuration to optimize the performance of the application based on their usage patterns, coordinate customer deliveries and on-site installations, and post-sales remote and on-site technical support to customers to help diagnose and quickly resolve any technical issues they encounter.

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amCharts

Support Engineer


amCharts


engineer

customer support

engineer

customer support

3yr

Apply

{linebreak}Be the Mr.Wolf!{linebreak}{linebreak}Your primary function will be helping amCharts users tackle their problems, encountered using our products. Some of those will be trivial, some complex, some will require extensive digging, research and collaboration with the dev team.{linebreak}{linebreak}The level of expertise, patience and even language skills will differ greatly from ticket to ticket. You will need to read into, understand the issue and provide the best solution.{linebreak}{linebreak}We don’t expect you to know everything about amCharts. What we expect though, is ability and willingness to approach each case with a doctor-like thoroughness. This means figuring out and testing the solution, providing clear explanations, relevant documentation links and code samples, as well as custom-made demos to illustrate the point.{linebreak}{linebreak}In some rare cases you will need to venture out and learn about some new framework, technology or service you have never heard of, just to make sure you understand the customer’s environment. Sometimes you will take customer’s code and make the necessary modifications, or even build a solution from scratch.{linebreak}{linebreak}Having said that, you will have the entire amCharts team holding your back. We’re a small close-knit family and we’re all open to share our decade-long experience about our products with you..{linebreak}{linebreak}Environment and work hours{linebreak}{linebreak}You will use cloud-based helpdesk solution - Zendesk. This means you will be able to work from your home, office, garage, porch or the beach - your call.{linebreak}{linebreak}Ideally, we need someone available to work during office hours on the western hemisphere - in EST, PST or somewhere in-between, so that you can keep watch when your Europe-based colleagues hit the hay.{linebreak}{linebreak}Initially, you will work part-time (up to 4 hours a day). So this is ideal for freelancers or professionals holding a full-time job to earn an extra buck while honing up their webdev skills by tackling tens of real-life tasks a week. If you see it working out for you, we will be happy to welcome you as a full-time member of our team.

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Crossover

Customer Support Engineer


Crossover


engineer

customer support

engineer

customer support

3yr

Apply

{linebreak}Are you a highly-motivated, dynamic support engineer, looking to advance your career by working for a top enterprise software company? If you are ready to join a team of highly skilled support professionals, have excellent language and technical skills, and want to work on cutting edge technology in a fast paced and constantly improving virtual support center of excellence - then this is the role for you. {linebreak} {linebreak}Aurea enables global enterprises to create transformative experiences for their end customers across a range of industries including retail, travel & hospitality, energy, life sciences, and insurance. Aurea products enable companies to build, execute, monitor, and optimize the end-to-end customer journey across multiple channels and touchpoints to maximize growth through a superior customer experience. Aurea serves over 2,000 customers worldwide. {linebreak} {linebreak}Total compensation: $30,000/year {linebreak}Location: Global (remote) {linebreak}40 hours per week - noncompete {linebreak} {linebreak}Key Responsibilities {linebreak} {linebreak} * {linebreak}Own and resolve customer issues for our broad customer base of fortune 500 companies {linebreak} * {linebreak}Support mission critical applications in various time zones {linebreak} * {linebreak}Troubleshoot, diagnose and resolve customer issues independently, using available resources {linebreak} * {linebreak}Reproduce issues from customers' description of the problem and/or from customers' code snippet {linebreak} * {linebreak}Write a knowledge­-based article for every new issue you resolve {linebreak} * {linebreak}Read and interpret product log files {linebreak} * {linebreak}Attention to detail in analysis and CRM updates {linebreak} * {linebreak}Communicate effectively with customers, including expectations for callbacks and follow­-up on their issues {linebreak} * {linebreak}Manage difficult customers effectively and professionally, seeking help from senior staff or forums and other resources available to you as needed {linebreak} * {linebreak}Log bugs with development team with clear and precise information, detailing how to reproduce the issue {linebreak} * {linebreak}Utilize your language skills and demonstrate an increasing level of customer care skills {linebreak} * {linebreak}Weekend on­ call coverage for production issues (after reaching the appropriate experience level) {linebreak} {linebreak}

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Gecko Health Innovations

Quality Assurance Tech Support Engineer


Gecko Health Innovations


qa

engineer

customer support

qa

engineer

customer support

3yr

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{linebreak}Gecko was recently acquired by the leading generics pharmaceutical company in the world to be their nucleus for innovative e-health platforms. As a QA Engineer, you will estimate, plan, and coordinate testing activities. You will also ensure that quality issues and defects, especially with end-users, are appropriately identified, documented, tracked, and resolved in our defect tracking system. In addition, you will be responsible for communicating with the end-user to ensure quality assurance is maintained for their experience.

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Stripe

Support Engineer


Stripe


engineer

customer support

engineer

customer support

3yr

Apply

{linebreak}Support engineers work on the field engineering team to help others integrate and build on Stripe – from developers integrating payments into their app for the first time, to engineers at popular technology companies building complex payment systems.{linebreak}{linebreak}You’ll primarily communicate with external developers through email and IRC to solve problems, help Stripe users build cool things, and debug code of all kinds. You’ll also work with other internal engineering teams to identify bugs and find ways to help improve Stripe.

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## Description{linebreak}*_For this position we're looking for a remote teammate in APAC timezones (UTC+8 ± 3 hours) to work an offset week. You will work 5 days a week but 2 of those days will be Saturday and Sunday. The two days that you take off are up to you._*{linebreak}{linebreak}The Customer Support team are primarily responsible for onboarding, educating, and supporting our customers on a global level. They start work the moment a customer decides they want to use Intercom, and they stick with them every step of the way to ensure they get the most value from the product. Support Engineers are responsible for working directly with customers to help them integrate Intercom into their products, diagnose, report, and solve technical issues customers run into, and act as the bridge between our customers and our product design and development teams.{linebreak}{linebreak}As a Support Engineer you will:{linebreak}{linebreak}* Face debugging complex issues not only within our own codebase but also with the many technologies employed by our customers. You'll be working with and learning a myriad of tech, including but not limited to: Ruby, Ruby on Rails, Ember.js, MongoDB, MySQL, Redis, Pusher, nginx, Sinatra, Sidekiq, and lots more. You’ll also apply this technical knowledge building tools to help us do our jobs more effectively and efficiently.{linebreak}* Solve technical problems for customers on a daily basis. Our customer support engineers need to be quick learners and come up to speed quickly with everything to do with our product. You’ll be expected to distill complex issues into underlying causes and work directly with our product teams to deploy solutions while consistently delivering world-class support.{linebreak}* Influence the direction of Intercom, the product. You will be talking with lots of our customers on a daily basis. The team is responsible for ensuring that newly acquired customers have a great experience with the product. A crucial part of the role is ensuring we make the product as easy to use, reliable, bug-free, and fast as possible. You will be working directly with product teams to identify current issues and, synthesizing the diverse feedback you hear from our customers, offer informed opinions on potential solutions. Hustle, defined as the fight to make positive, regular progress and encourage that fight in others, is key to the success of this team and Intercom as a whole.{linebreak}{linebreak}We like big thinkers with small egos who believe in our goal to build a uniquely impactful, long-lasting tech company. Our vision is to fundamentally change forever how Internet businesses and their customers communicate.{linebreak}{linebreak}## REQUIREMENTS{linebreak}{linebreak}* Being extremely self-motivated, driven, and highly communicative using asynchronous methods (You're used to living in chat apps like Slack or Hipchat){linebreak}* Previous experience in a remote working environment{linebreak}* At least a junior level engineering or web development background and should be hungry to improve their technical skills{linebreak}* Previous experience in a troubleshooting environment and be a great problem solver{linebreak}* The ability to rapidly switch gears while retaining focus on the bigger picture{linebreak}* Passion for talking to customers all day, every day{linebreak}* Excellent communication skills. You need to be a very competent writer with the ability to explain complex topics in easy to understand and concise language [English]{linebreak}* Strong JavaScript knowledge{linebreak}* Unlike other companies, everyone in Intercom talks directly with customers. Candidates must be ambitious (every day counts!), eager to learn and improve themselves, excited about technology and the future of the internet, kind, without ego, and with a sense of humor.{linebreak}{linebreak}*Bonus skills and attributes:*{linebreak}{linebreak}* Bachelor of Computer Science{linebreak}* Strong knowledge of Ruby programming language{linebreak}* Familiarity with Ruby on Rails and/or Ember.js frameworks{linebreak}* Familiarity with native mobile development (iOS and/or Android){linebreak}{linebreak}## BENEFITS{linebreak}{linebreak}* A competitive salary{linebreak}* Equity in a fast growing start-up{linebreak}* Regular compensation reviews: great work is rewarded!{linebreak}* Live where you want while contributing meaningfully to a very fast growing and dynamic startup{linebreak}* Flexible holidays{linebreak}* Something else that’s important to you? Talk to us, we’re flexible :){linebreak}{linebreak}{linebreak}Extra tags: customer support, support engineer, customer service

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Crossover

Linux Board Support Package Software Engineer


Crossover


engineer

linux

customer support

dev

engineer

linux

customer support

dev

3yr

Apply

{linebreak}Linux & Board Support Package Software Engineer - $100k {linebreak} {linebreak}Are you an experienced software engineer who is well-versed in C/C++ as well as Python and Shell Scripts? If you have Linux expertise and hands-on experience in board bring up, this role may be a great fit. We are looking for engineers with strong analytical skills who have a positive attitude and are hungry for learning and growth opportunities. {linebreak} {linebreak}Job Description: {linebreak} {linebreak}As a Linux & Board Support Package Software Engineer, you will be responsible for developing Board Support Packages, performing board bring-ups and hardware validation, and developing custom utilities for benchmarking target hardware. You will carry out hardware and software unit level tests and functional integration tests and design multithreaded user space applications. {linebreak} {linebreak}Key Responsibilities: {linebreak} {linebreak} * {linebreak}Development and porting of Board Support Packages (Boot loader & Linux kernel) for PowerPC, ARM architecture which includes developing and modifying device drivers, configuration files, I/O initialization and startup routines, memory management, OS configuration, extensions to kernels, boot loaders, etc. {linebreak} * {linebreak}Perform board bring-ups and hardware validation/ debugging. {linebreak} * {linebreak}Development of custom utilities which can be useful for the benchmarking of target hardware or help application and verification team. {linebreak} * {linebreak}Performing hardware/software unit level tests and/or functional integration tests. {linebreak} * {linebreak}Development of multithreaded user space applications. {linebreak} * {linebreak}Tools: JTAG based hardware emulators, hardware debugging tools e.g. Oscilloscope, Logic Analyzer, Protocol Analyzers, Kernel debugging tools e.g. ftrace, GIT, Subversion, GIT based code maintaining tools e.g. gerrit, gitlab {linebreak} {linebreak} {linebreak} {linebreak}Required Skills and Experience: {linebreak} {linebreak} * {linebreak}B.S. in Engineering or Technology fields, preferably Computer Science {linebreak} {linebreak} {linebreak} * {linebreak}5+ years experience in related engineering field {linebreak} * {linebreak}Must possess detailed knowledge of Linux Device Drivers, subsystems and Linux Environment {linebreak} * {linebreak}Hands on experience of board bring up {linebreak} * {linebreak}Programming language: C/C++ {linebreak} * {linebreak}Operating System : Linux {linebreak} {linebreak} * {linebreak}Good understanding of device drivers, file systems, memory management and OS internals {linebreak} {linebreak} * {linebreak}Scripting language: Python, Shell {linebreak} {linebreak} {linebreak} {linebreak} {linebreak}Company Description: {linebreak}{linebreak} {linebreak}Crossover believes that the best talent is all around the world and we have embarked on an expedition to find and engage with these people. We connect the best people in the world with incredible jobs for Fortune 500 companies and unleash their potential through clear metrics and productivity measurement. {linebreak} {linebreak} {linebreak} {linebreak}Compensation: $50/hr {linebreak}Location: Cedar Rapids, IA {linebreak}40 hrs/week {linebreak} To qualify: Start the process now by applying through our application link. If you meet the qualifications, we will proceed with a series of tests and interviews. Crossover is eager to see what you have to offer our cutting edge global workforce.{linebreak} {linebreak} Are you up for the challenge?

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Platform.sh

Python Cloud Support Engineer


Platform.sh


cloud

python

engineer

customer support

cloud

python

engineer

customer support

3yr

Apply

{linebreak}Platform.sh the award-winning PaaS solution from Paris, France, is looking for a Pythonian Cloud and Support Engineer with a taste for Go, good Linux system understanding and a real hunger for the challenges of building robust distributed systems.{linebreak}{linebreak}Platform.sh support engineers regularly spin up hundres of CPUs on AWS, OpenStack, or VMWare clusters, and hand them over to customers running a variety of web applications. We help large ecommerce and publishing sites scale and succeed as they implement continuous integration and continuous deployment. Want to meet them?{linebreak}{linebreak}We can clone whole running systems, including the state, services, and topology in a matter seconds, but we want to be able to run that on any developer’s local box. Want to help us build that?{linebreak}{linebreak}We’ve got a build and orchestration engine that guarantees consistent code deployments on the clouds that we currently use. But we want to extend that to any cloud, even private ones. Help us roll that out.{linebreak}{linebreak}The main API to operate and orchestrate our clusters of LXC containers is Git; our customers need onboarding and training before they can master the Platform.sh fu. Are you good at explaining technology to people?{linebreak}{linebreak}We need to automate more of the Puppet automation. We need to have more auto-healing on the high-availability clusters. We need more performance out of our multi-protocol ssh proxy. We need work on our CEPH Implementation; We need to get our fabulous Debian package generation streamlined and faster. We need… great ideas on how to make Platform.sh even better, and someone who can help our customers overcome the bumps in the road. Interested? Join us!{linebreak}{linebreak}This position involves 20% engineering and 80% provisioning, onboarding, and customer support (including on-call). Preference will be given to candidates in the Asia-Pacific region.

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The Engine Yard Services & Support team is responsible for assisting the ever growing number of Engine Yard customers with expert advice on deploying, managing and scaling Ruby on Rails or PHP applications. Our customers, which include some of the largest Rails and PHP sites on the web, expect timely, knowledgeable, thorough, double-checked, well-researched and accurate responses and service.{linebreak}{linebreak}{linebreak}Requirements:{linebreak}{linebreak}* You have experience building and deploying Ruby on Rails or Docker Based Applications.{linebreak}* You are familiar and have experience with a majority of technologies in our stack https://support.cloud.engineyard.com/hc/en-us/articles/205408398-Engine-Yard-Gentoo-12-11-Technology-Stack{linebreak}* You are detail-oriented and have excellent verbal and written communication skills.{linebreak}* You are a troubleshooter at heart and enjoy diving in the deep end, figuring things out, and solving problems.{linebreak}* Linux skills. You will spend a large part of your day over ssh to our slices and servers. You must be at home on the command line.{linebreak}* Ability to work remotely 8:00 AM to 5:00 PM (EST or PST) and some weekends.{linebreak}{linebreak}{linebreak}Skills/Experience:{linebreak}{linebreak}* You have deployed and managed high-volume Web Based applications.{linebreak}* You have existing expert knowledge of at least a handful of our stack technologies: https://support.cloud.engineyard.com/hc/en-us/articles/205408398-Engine-Yard-Gentoo-12-11-Technology-Stack{linebreak}* Basic knowledge of DNS, CDN, load balancing, firewalls, VPNs, SMTP, SSL, etc. — all the things that make the web work.{linebreak}* Interested in Deis and containers{linebreak}* You are able to multitask and prioritize multiple incoming requests without freaking out and/or dropping one of the balls.{linebreak}* You consider yourself well rounded, enjoy learning new things, and can pursue answers/ solutions on your own.{linebreak}* You are ready to step up your skill set and work with some of the brightest minds in Ruby and Rails and Containerization.{linebreak}* Experience matters as you will be expected to aid expert developers. That being said, the ability to learn, adapt and to communicate well are the top requirements of the job.{linebreak}{linebreak}Extra tags: ruby,rails,php, node,docker,deis,support,devops,aws

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As a Support Engineer on the Engineering team, your goal is to work directly with customers to resolve any issues that they may be having with the CircleCI platform.{linebreak}{linebreak}About CircleCI{linebreak}CircleCI provides development and software teams the confidence to build, test, and deploy—quickly and consistently—across numerous platforms. Built to address the demanding needs for today's application development environments, CircleCI supports all types of software testing including web, mobile and container (Docker) environments. CircleCI makes continuous integration and continuous deployment simple and easy for thousands of companies like Shopify, Cisco, Sony and Trunk Club, so they can ship better code, faster. CircleCI is venture backed by Draper Fisher Jurvetson, Baseline Ventures, Harrison Metal Capital, Data Collective, 500 Startups, SV Angel, and a collection of respected angels.{linebreak}{linebreak}ARE YOU EMPATHETIC TO DEVELOPERS AND LOVE TO PROBLEM-SOLVE? WE’D LOVE TO TALK TO YOU IF YOU:{linebreak}{linebreak}-Have a strong familiarity with a broad spectrum of technology stacks, including Rails, Python, PHP, Node, Java, and others.{linebreak}-Be familiar with Linux and Unix based operating systems. {linebreak}-Have the ability to dive into a codebase easily to discover issues.{linebreak}-Have a customer-centric and diplomatic writing style: you'll be helping customers from a wide range of backgrounds, languages, and experience levels.{linebreak}-Love talking to people and helping them solve problems.{linebreak}-Really want to assist developers in being happy and successful.{linebreak}-Have significant technical ability, with an understanding of the developer mindset, tools and culture.{linebreak}-Have the ability to fix problems that come up often so that they never happen to any customer again.{linebreak}-Have some knowledge of Unit Testing and Test Driven Development{linebreak}-Have some knowledge of Continuous Integration and {linebreak}Continuous Delivery methodologies{linebreak}{linebreak}If you’re interested in joining the team, please send us your resume and a cover letter explaining why you’d be a great fit. If you have an easily accessible presence on the web (Twitter, blog, Github, LinkedIn, etc.) please share it.{linebreak}{linebreak}Extra tags: linux, unix, rails, python, php, node, java, unit testing, continuous integration, continuous delivery, github

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Elastic

Tech Support Engineer For Elastic


Elastic


engineer

customer support

engineer

customer support

3yr

Apply

{linebreak}We’re always on the search for amazing people. People who have deep passion for technology and are masters at their craft. We build highly sophisticated distributed systems and we don’t take our technology lightly. In Elasticsearch, you’ll have the opportunity to work in a vibrant young company next to some of the smartest and highly skilled technologists the industry has to offer. We’re looking for great team players, yet we also promote independence and ownership. We’re hackers… but of the good kind. The kind that innovates and creates cutting edge products that eventually translates to a lot of happy, smiling faces.{linebreak}{linebreak}Role{linebreak}{linebreak}Due to our continuing expansion we are now seeking a Support Engineer.{linebreak}{linebreak}Responsibilities{linebreak}{linebreak}{linebreak}* Ensuring customer issues are resolved within our committed service level agreements.{linebreak}{linebreak}* Maintain strong relationships with our customers for the delivery of support.{linebreak}{linebreak}* Have a mindset of continuous improvement, in terms of efficiency of support processes and customer satisfaction.{linebreak}{linebreak}{linebreak}{linebreak}{linebreak}Experience{linebreak}{linebreak}{linebreak}* Demonstrable experience in of support in technology businesses{linebreak}{linebreak}* Experience working across multi-cultural and geographically distributed teams{linebreak}{linebreak}{linebreak}{linebreak}{linebreak}Note this is a remote role anywhere in the World unless you are nearby one of our offices

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Hotjar

Customer Success Engineer


Hotjar


customer support

engineer

customer support

engineer

3yr

Apply

{linebreak}We are looking for an extremely organized and self driven customer success engineer to work in a remote role with a fast growing startup. Your main objective is to onboard, educate and help our users integrate Hotjar onto their sites, diagnose, and solve technical issues users run into, and act as the bridge between our users and our product teams.{linebreak}{linebreak}This includes:{linebreak}{linebreak}* Creating 'WOW' moments by promptly replying and communicating with users on our support channels.{linebreak}{linebreak}* Investigate and solve technical issues users face on a daily basis by debugging complex issues in our codebase and on our users’ sites - which use a myriad of different technologies.{linebreak}{linebreak}* Distill complex issues into underlying causes and work directly with our product teams to deploy solutions while consistently delivering world-class support.{linebreak}{linebreak}* Writing (and updating) documentation, FAQs and the Hotjar knowledgebase.{linebreak}{linebreak}* Representing Hotjar users within the company – to further their needs and help generate more value for them.{linebreak}{linebreak}

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Verge Solutions

Product Support Engineer


Verge Solutions


engineer

product manager

customer support

exec

engineer

product manager

customer support

exec

3yr

Apply

{linebreak}JOB SUMMARY:{linebreak}{linebreak}The Production Support Engineer position at Verge Solutions fulfills a critical role in the support of best-in-class SaaS software used within the health care industry.  They assist in maintaining the overall quality of the user experience by analyzing, troubleshooting, and resolving defects and performance issues that occur in production environments.{linebreak}{linebreak}{linebreak}* Collaborate concisely and constantly with Account Management team to triage, prioritize, and resolve production defects{linebreak}{linebreak}* Triage potential defects and performance issues reported by clients{linebreak}{linebreak}* Provide technical insight to internal and external customers{linebreak}{linebreak}* Create and execute automated tests that validate application functional and performance requirements{linebreak}{linebreak}* Work as part of a team to develop, test, and maintain multi-tier enterprise applications{linebreak}{linebreak}{linebreak}

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Bomgar Corporation

Customer Support Engineer


Bomgar Corporation


engineer

customer support

engineer

customer support

3yr

Apply

{linebreak}This is not your typical customer service or IT helpdesk position. This is also not a position for the networking faint of heart. Our Customer Support Engineer team has some mad network troubleshooting skills and they know how to use them! If this sounds like you, then keep reading. And be sure to check out our many perks & benefits below.{linebreak}{linebreak}Do you have the patience required to help customers through both simple and complex technical issues? Would you be able to confidently respond to, troubleshoot, resolve and document customers' incidents in a timely fashion?{linebreak}{linebreak}We are seeking Customer Support Engineers (CSEs) who can actively exercise independent judgment, while communicating with customers professionally via phone and web through configuration and troubleshooting processes.{linebreak}{linebreak}The daily work of a Bomgar CSE consists of:{linebreak}{linebreak}{linebreak}* Providing software status updates and support to customers through their appliance installation and configuration stages.{linebreak}{linebreak}* Processing all reported customer incidents in a timely manner according to Service Level Agreements.{linebreak}{linebreak}* Communicating with customers verbally or in writing in a professional, efficient, pleasant and helpful manner. If text lingo is your predominant communication style, this is not the job for you. Since you'll be communicating via phone and web, your written and verbal communication skills must be top notch.{linebreak}{linebreak}* Resolving customer support incidents using intelligent, qualified troubleshooting techniques, teamwork, independent judgment, and a variety of internal resources.{linebreak}{linebreak}* Documenting all interaction with customers, including communication and resolutions.{linebreak}{linebreak}* Working with Product Support Engineers to resolve or escalate more complex issues.{linebreak}{linebreak}* Serving as liaison with hardware vendors on warranty repairs.{linebreak}{linebreak}* Actively participating with other Technical Support engineers in a team-oriented culture and assist other internal groups.{linebreak}{linebreak}{linebreak}

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Sentient Technologies

Support Engineer Amazon Web Services


Sentient Technologies


engineer

customer support

engineer

customer support

3yr

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{linebreak}Sentient has built the world’s most powerful distributed artificial intelligence system, which powers innovative products that solve some of the world’s toughest problems.{linebreak}{linebreak} Combining evolutionary computation, deep learning and other AI techniques, running on one of the world’s largest computing grids, the Sentient platform enables us to understand truly massive data sets in a profound way, enabling cutting-edge products in the financial and e-commerce markets, along with scientific research in health and other domains.{linebreak}{linebreak}The Sentient R&D team includes world-renowned experts in evolutionary computation, deep learning, artificial life, and distributed computing. The quality of Sentient’s team and technology has attracted some of the world’s most influential investors, making Sentient the best-funded independent artificial intelligence company.{linebreak}{linebreak}We are seeking an exceptional Support Engineer for our San Francisco office.  {linebreak}{linebreak}This is the perfect role for a customer-service oriented technology pro with deep AWS experience, who can support customers, triage problems, and guide engineering teams towards providing solutions to any and all issues with our advanced visual intelligence products.  {linebreak}{linebreak} About Sentient Technologies:{linebreak}{linebreak}{linebreak}* We have built an ultra-scalable Artificial Intelligence and machine learning platform{linebreak}{linebreak}* Out distributed compute resources is one of the largest in the world{linebreak}{linebreak}* We are building and deploying game-changing products in a variety of verticals{linebreak}{linebreak}* Our algorithms have been successfully trading in the financial markets for years{linebreak}{linebreak}* We are continuing to develop novel applications of machine learning to shopping, healthcare, and beyond{linebreak}{linebreak}* We have a friendly work environment, an outstanding team, and inspiring leadership{linebreak}{linebreak}* Our office is beautiful, spacious, and located right next to the Embarcadero BART{linebreak}{linebreak}{linebreak}{linebreak}{linebreak}The role:{linebreak}{linebreak}As Sentient’s Support Engineer you will provide mission critical support for a broad array of internal and external customers:{linebreak}{linebreak}{linebreak}* Customer Support for Sentient’s Visual Intelligence Customers (Tier 1){linebreak}{linebreak}* IT support for Sentient’s Technology Team (Tier 2){linebreak}{linebreak}* Triage support for Sentient Engineering (Tier 3){linebreak}{linebreak}{linebreak}{linebreak}{linebreak}The perks!{linebreak}{linebreak}{linebreak}* Take-as-you-need vacation!{linebreak}{linebreak}* 5 sick days{linebreak}{linebreak}* 10 company holidays{linebreak}{linebreak}* Telecom reimbursement (up to $120/month){linebreak}{linebreak}* Tons of snacks and beverages{linebreak}{linebreak}* Catered educational lunches every Tuesday{linebreak}{linebreak}* Catered lunch every Friday{linebreak}{linebreak}* Bagels on Monday{linebreak}{linebreak}* Super-convenient location near BART, Caltrain, Muni, Ferries{linebreak}{linebreak}* Team Events, Happy Hours, Holiday Parties, more. {linebreak}{linebreak}{linebreak}

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Rocana

Engineer Customer Success


Rocana


engineer

customer support

engineer

customer support

3yr

Apply

{linebreak}As an Engineer, Customer Success at Rocana, you will be the champion for customers and what they need to succeed at every step. You should be someone who’s deeply technical, but also have people skills as you will be the face of Rocana to many of our customers. You will be a core member of our Customer Support team responsible for investigating, troubleshooting and resolving technical issues.{linebreak}{linebreak}What you will be doing{linebreak}{linebreak}{linebreak}* You will be the customer voice. You will have the unique advantage of understanding Rocana products from beginning to end{linebreak}{linebreak}* Debug, troubleshoot and resolve complex technical issues reported by customers{linebreak}{linebreak}* Partner with Product and Engineering to understand customer challenges, develop and implement creative solutions{linebreak}{linebreak}* Responsible for the implementation of enhancements in the product that improve customer experience{linebreak}{linebreak}* Proactively work with customers to understand their needs and give them a path to achieving their goals using current versions and transitioning to new versions of the product{linebreak}{linebreak}{linebreak}{linebreak}{linebreak}All teams at Rocana care about developing customer empathy, people over technology, consensus over competition, team success over personal, allowing failure and supporting success, listening before talking, open decision making, diversity, and inclusiveness.

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Crossover

L2 Software Support Engineer


Crossover


engineer

customer support

dev

digital nomad

engineer

customer support

dev

digital nomad

3yr

Apply

{linebreak}We are looking for dynamic software support engineers join our team of highly skilled support professionals. Aureas ambition is to be a radically different enterprise software company that empowers our people to challenge convention every step of the way in delivering success for our customers. You will work on cutting edge technology in a fast paced and constantly improving virtual support center of excellence, with the option of working from the comfort of your own home. {linebreak}PRIMARY RESPONSIBILITIES: {linebreak} * {linebreak}Own and resolve customer issues for our broad customer base of fortune 500 companies {linebreak} * {linebreak}Supporting mission critical applications during in various time zones {linebreak} * {linebreak}Reproduce issues from customers' description of the problem and/or from customers' code snippet. {linebreak} * {linebreak}Read and interpret product log files. {linebreak} {linebreak} {linebreak} * {linebreak}Cross train on multiple technologies across different verticals and Industries {linebreak} {linebreak} {linebreak} * {linebreak}Troubleshoot, diagnose and resolve customer issues independently, making use of the resources available to you. {linebreak} * {linebreak}Write a knowledge-based article for every new issue you resolve {linebreak} * {linebreak}Attention to detail in analysis and CRM case updates. {linebreak} * {linebreak}Communicate effectively with customers, including expectations for callbacks and follow-up on their issues. {linebreak} * {linebreak}Manage difficult customers effectively and professionally, seeking help from senior staff or forums and other resources available to you as needed. {linebreak} * {linebreak}Log bugs with development team with clear and precise information, detailing the issue and how to reproduce. {linebreak} * {linebreak}Demonstrate an increasing level of customer care skills {linebreak} * {linebreak}Weekend on-call coverage for production issues (once youve reached the appropriate experience level) {linebreak} * Role is based during Eastern Standard Time or Central European Time{linebreak} {linebreak}

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Crossover

DevOps Support Engineer


Crossover


devops

engineer

customer support

devops

devops

engineer

customer support

devops

3yr

Apply

{linebreak}DevOps Support Engineer- $40,000/hour {linebreak}Are you team-oriented, self-motivated, and quality-driven? If you are a keen problem solver excited by opportunities to demonstrate and maintain high quality in both communication and ownership of your given area of responsibility, if you possess knowledge of production systems and if you excel at problem analysis and solution recommendation then this job is for you. {linebreak}Aurea enables global enterprises to create transformative experiences for their customers across a range of industries including retail, travel & hospitality, insurance, energy, life sciences, and insurance. Aureas products enable companies to build, execute, monitor, and optimize the end-to-end customer journey across multiple channels and touch-points to maximize growth through a superior customer experience. Aurea serves over 2,000 customers worldwide. {linebreak}AES, an Aurea product, is a business process outsourcer for EDI transactions and billing for the retail and wholesale electric and gas utilities markets. Our mission is to provide accurate and transparent transactions and invoices to our customers. We provide a team-oriented environment that supports every employee in solving problems and getting the job done well. {linebreak}Job Description {linebreak}The AES Support Engineer is responsible for providing second level support to both internal and external clients for resolving incidents and service requests. You will adhere to istas internal processes for incident and service request resolution, and change management through proper execution and documentation all from the comfort of your own home. This position is 100% remote; you never have to fight traffic to the office again, and you have the freedom to choose where you put in your 40 hours to be most effective each week. {linebreak} {linebreak}Key Responsibilities {linebreak} * {linebreak}Analyze issues and data anomalies and identifying solutions. {linebreak} * {linebreak}Perform level 2 support functions for incidents. {linebreak} * {linebreak}Emphasize resolving issues escalated to Operations. {linebreak} * {linebreak}Recognize and act on opportunities for efficiency improvements. {linebreak} * {linebreak}Review and write SQL queries for analysis and resolution of issues. {linebreak} * {linebreak}Navigate a complex database system. {linebreak} * {linebreak}Assist in off-hours coverage via escalation of priority incidents (choosing shifts that overlap with the time period of 6am-6pm Central Standard Time) {linebreak} * {linebreak}Perform manual tasks/processes in support of business and operational units. {linebreak} * {linebreak}Research and resolve alerts and problem accounts in a timely manner. {linebreak} * {linebreak}Ensure all tasks are completed correctly, including letter generation and delivery, invoice generation and delivery, and alert management. {linebreak} * {linebreak}Work with retail utility providers to identify and resolve operational account anomalies. {linebreak} * {linebreak}Compose and produce reports, documents and related material. {linebreak} * {linebreak}Maintain Operation procedural documentation in the knowledge base. {linebreak} * Perform other operational tasks as assigned.{linebreak} {linebreak}

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Leica Geosystems AG

DevOps Support Engineer With IT Background


Leica Geosystems AG


devops

engineer

customer support

devops

devops

engineer

customer support

devops

3yr

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{linebreak}When building the tallest buildings, the longest bridges and the biggest airplanes, people put their trust in the market-leading measurement and surveying solutions from Leica Geosystems. Our employees develop, produce and distribute what our customers count on: innovation, precision, reliability and efficiency.{linebreak}{linebreak}The following open position belongs to the SmartNet Team. SmartNet is a world-wide GNSS correction service that is reliably serving our customers in Surveying, Machine Control, Agriculture and GIS day after day, 24/7 - www.smartnet-ww.com{linebreak}{linebreak}To enhance the dynamic and international SmartNet Team, we are searching for an enthusiastic and dedicated person whose main task will include:{linebreak}{linebreak}{linebreak}* Close cooperation with software development and service operation team (DevOps){linebreak}{linebreak}* Enhance and develop tools for network operation and maintenance{linebreak}{linebreak}* Support of server infrastructure and application network operation{linebreak}{linebreak}* Coordinate world-wide service operation and support activities with different teams around the globe{linebreak}{linebreak}{linebreak}

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Looking for a multi-faceted role, supporting an organisation that makes a difference? {linebreak}{linebreak}Help support, run and develop the internal IT operations of The IHTSDO - the non-profit terminology standards development organisation that's benefiting healthcare and clinical advancement worldwide.{linebreak}{linebreak}Our team of researchers, software engineers and core function staff all work from home. We're proponents of open source technology and our infrastructure is cloud-based. We're part of a wider community that's relying on our technology, and our own IT operations must stay usable, be robust and scale as we evolve.{linebreak}{linebreak}Mentored by our Head of Technical Services and, working closely with our DevOps Lead, we need you to turn your hand to many things, including; software engineering environments running Confluence and JIRA; collaborative tools and our support desk; the systems behind our website and intranet; and our cloud infrastructure. {linebreak}{linebreak}There are many new projects and milestones ahead. We share your passion for continuous improvement, adopting relevant new technologies and finding better ways of working.{linebreak}{linebreak}Upcoming projects:{linebreak}{linebreak}Enhancing and supporting new collaborative working tools and services based on the Atlassian suite of tools{linebreak}Provide world class support to our end users for the tools we use to run the organisation and our communities{linebreak}Contributing to the IT operational roadmap, policy, process and documentation{linebreak}Delivering new services, resources and improvements on a per project basis{linebreak}{linebreak}About you:{linebreak}{linebreak}- You're ready for a mid-level role in IT operations support{linebreak}- You have excellent user empathy and good judgement{linebreak}- You learn quickly and you're adept at finding effective workable solutions{linebreak}- You have a Computing related degree, or an equivalent understanding of computer science{linebreak}- You're familiar with JIRA and Confluence and can administer these environments{linebreak}- You have supported and managed Google for Work services{linebreak}{linebreak}Our current systems run - mentoring provided:{linebreak}{linebreak}Atlassian suite; JIRA and Confluence | Google for Work | nginx | Freshdesk | continuous integration | Jenkins | Ansible | Continuum | Maestro | Maven | SVN | GitHub | Trello | Apache | PostgreSQL | MySQL | Java | Angularjs | Amazon Web Services | open source | and more{linebreak}{linebreak}Salary and benefits:{linebreak}{linebreak}- £35,000 – £50,000 or equivalent {linebreak}- 25 days paid holiday + bank holidays | discretionary home office setup assistance | laptop | expenses{linebreak}{linebreak}About us:{linebreak}{linebreak}The IHTSDO is a non-profit clinical terminology standards organisation with 27 member countries worldwide. We seek to improve the health of humankind by fostering the development and use of suitable standardised clinical terminologies, notably the ‘SNOMED CT’ product, in order to support safe, accurate, and effective exchange of clinical and related health information. The focus is on enabling the implementation of semantically accurate health records that are interoperable. www.ihtsdo.org{linebreak}{linebreak}Located: home based (within two hours' travel of UK){linebreak}{linebreak}Start date: asap, by end of January 2016{linebreak}{linebreak}{linebreak}Extra tags: Atlassian, JIRA, Confluence, Cloud IT, Technical Support, Systems Developer, DevOps

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Circonus

Customer Support Engineer


Circonus


engineer

customer support

engineer

customer support

3yr

Apply

{linebreak}Circonus is seeking a highly motivated, self-directed individual to join our customer support team as a Customer Support Engineer (CSE). In this role, you’ll provide advanced support to customers dealing with complex issues surrounding the use of Circonus. Your success in this role will be determined by your ability to provide our customers with an exceptionally positive support experience – every time. A deep desire to provide excellent customer service coupled with a strong (and broad) technical background will be imperative.{linebreak}{linebreak}About the Job{linebreak}{linebreak}{linebreak}* Troubleshoot customer support requests (telephone, web, email), and deliver solutions{linebreak}{linebreak}* Provide on-call support for system outages{linebreak}{linebreak}* Escalate and track issues to Tier 3 (engineering) support{linebreak}{linebreak}* Interface with engineering to develop and test solutions, incorporate field patches into codebase, and test and install new features{linebreak}{linebreak}* Assist product management in developing and prioritizing enhancement lists{linebreak}{linebreak}* Summarize, communicate and escalate customer experiences to management{linebreak}{linebreak}* Actively contribute to community forums{linebreak}{linebreak}* Regularly publish Knowledge Base Solutions{linebreak}{linebreak}{linebreak}

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Xamarin

Customer Support Engineer


Xamarin


engineer

customer support

engineer

customer support

4yr

Apply

{linebreak}Your Role:{linebreak}{linebreak}As a Customer Support Engineer, you’ll be the first point of contact with Xamarin’s customers. You’ll work closely with customers from a potential problem to a successful solution, delighting customers in the process.{linebreak}{linebreak}Key Responsibilities:{linebreak}{linebreak}{linebreak}* Work through support cases and prioritize cases appropriately{linebreak}{linebreak}* Work with customers to help them achieve their goals using Xamarin technologies{linebreak}{linebreak}* Monitor issues on the Xamarin Mailing Lists, Forums, as well as other public channels such as StackOverflow{linebreak}{linebreak}{linebreak}{linebreak}{linebreak}What We're Looking For:{linebreak}{linebreak}{linebreak}* Sample artifacts of your coding acumen, examples include: GitHub projects, or other open source participation, sample bug - reports filed, Stack Overflow reputation, technical Blog{linebreak}{linebreak}* A strong interest in mobile apps on iOS or Android{linebreak}{linebreak}* Excellent written communication skills{linebreak}{linebreak}* Ability to adapt to different scenarios because everyday is different!{linebreak}{linebreak}* A demonstrable willingness and ability to learn quickly with technology{linebreak}{linebreak}{linebreak}

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Treasure Data

Technical Support Engineer


Treasure Data


engineer

customer support

engineer

customer support

4yr

Apply

{linebreak}We believe that the high quality of support provided to our customers truly showcases the quality and integrity of our company. As a SaaS company, we must continuously prove our value to our customers. Our Technical Support team is the hub of that proof, and prides itself of being composed of well prepared, skilled representatives that can provide timely and high-value support to all our customers.  To provide this level of support to our growing customer base, we are expanding our Support team in the US, so we can continue to provide high-touch support as we grow.{linebreak}{linebreak}What you will do:{linebreak}{linebreak}{linebreak}{linebreak}* Know our product inside and out. Because, from the customer's perspective, you are the Treasure Data expert{linebreak}{linebreak}* Handle first-level support cases received from our CRM portal and provide first level technical assistance based on needs{linebreak}{linebreak}* Engage with our customers in live chat support{linebreak}{linebreak}* Build our knowledge base by collecting and organizing customer feedback from our support channels {linebreak}{linebreak}* Reproduce, report, and escalate bugs to our engineering team using JIRA for bug tracking; partner with the team in finding solutions to customer issues{linebreak}{linebreak}* Represent the customer on requests, advocating for their needs and viewpoints with the Treasure Data team, while properly setting customer expectations.{linebreak}{linebreak}{linebreak}

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Rocana

Customer Success Engineer


Rocana


engineer

customer support

engineer

customer support

4yr

Apply

{linebreak}As a Customer Support Engineer at Rocana, you will be the champion for customers and what they need to succeed at every step. You should be someone who’s deeply technical, but also have people skills as you will be the face of Rocana to many of our customers. You will be a core member of our Support team responsible for investigating, troubleshooting and resolving technical issues.{linebreak}{linebreak}What you will be doing{linebreak}{linebreak}{linebreak}* You will be the customer voice. You will have the unique advantage of understanding Rocana products from beginning to end{linebreak}{linebreak}* Debug, troubleshoot and resolve complex technical issues reported by customers{linebreak}{linebreak}* Partner with Product and Engineering to understand customer challenges, develop and implement creative solutions{linebreak}{linebreak}* Responsible for the implementation of enhancements in the product that improve customer experience{linebreak}{linebreak}* Proactively work with customers to understand their needs and give them a path to achieving their goals using current versions and transitioning to new versions of the product{linebreak}{linebreak}{linebreak}{linebreak}{linebreak}All teams at Rocana care about developing customer empathy, people over technology, consensus over competition, team success over personal, allowing failure and supporting success, listening before talking, open decision making, diversity, and inclusiveness.

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Rocana

Technical Support Engineer


Rocana


engineer

customer support

engineer

customer support

4yr

Apply

{linebreak} As a Technical Support Engineer at Rocana, you will be responsible for high-quality enterprise level support of our applications to our customers and partners. You will be a core member of our Support team providing technical issue resolution and advice. You will work closely with our customers to rapidly assess issues, add to our documentation, troubleshoot, and provide expert advice regarding implementation and use of Rocana’s Applications.As a Technical Support Engineer at Rocana, you will be responsible for high-quality enterprise level support of our applications to our customers and partners. You will be a core member of our Support team providing technical issue resolution and advice. You will work closely with our customers to rapidly assess issues, add to our documentation, troubleshoot, and provide expert advice regarding implementation and use of Rocana’s Applications.{linebreak}{linebreak}{linebreak}Responsibilities:{linebreak}{linebreak}{linebreak}* Provide our customers and partners with exceptional technical support.{linebreak}{linebreak}* Develop root cause analytic systems for disparate customer topologies and environments.{linebreak}{linebreak}* Acquire a deep understanding of Rocana’s technology, product, and services.{linebreak}{linebreak}* Troubleshoot technical issues, and provide solutions and/or workarounds{linebreak}{linebreak}* Escalate critical or time sensitive issues as necessary, file bug reports, and work with engineering to create effective solutions{linebreak}{linebreak}{linebreak}

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Keen IO

San Francisco

Support Engineer Customer Support


Keen IO


engineer

customer support

engineer

customer support

San Francisco4yr

Apply

{linebreak}{linebreak}#Salary{linebreak}65000 - 110000{linebreak} {linebreak}{linebreak}#Equity{linebreak}65000 - 110000{linebreak} {linebreak}{linebreak}#Location{linebreak}- San Francisco

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Percona

APAC Mysql Database Administration Support Engineers


Percona


dba

engineer

customer support

sql

dba

engineer

customer support

sql

4yr

Apply

{linebreak}We are looking for a full-time Technical Support Engineer to join our Support team. Percona delivers enterprise-class MySQL® and MongoDB® solutions and services. This position interacts directly with customers, troubleshooting issues and working closely with engineering to resolve bugs. Ideal candidates should have experience in software support and a background in databases,  and have the ability to work independently in an entrepreneurial, start-up environment, with excellent both verbal and written communication skills.{linebreak}{linebreak}This position reports to the Manager of 24x7 Consultative Services. You will work remotely; there is no central office, and most people work from their homes. Some travel will be required for internal meetings. Access to a reliable high-speed internet connection is required. Most work is done in 8 hour shifts in the 22-6, 6-14 and 14-22 EST blocks.{linebreak}{linebreak}**You can work remotely from anywhere in the APAC timezones, but will need to be able to travel to company meetings, events, conferenes, etc.**

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Percona

Mysql Support Engineer


Percona


engineer

customer support

sql

sql

engineer

customer support

sql

sql

4yr

Apply

{linebreak}We are looking for a full-time Technical Support Engineer to join our Support team. Percona delivers enterprise-class MySQL® and MongoDB® solutions and services. This position interacts directly with customers, troubleshooting issues and working closely with engineering to resolve bugs. Ideal candidates should have experience in software support and a background in databases,  and have the ability to work independently in an entrepreneurial, start-up environment, with excellent both verbal and written communication skills.{linebreak}{linebreak}{linebreak}This position reports to the Manager of 24x7 Consultative Services. You will work remotely; there is no central office, and most people work from their homes. Some travel will be required for internal meetings. Access to a reliable high-speed internet connection is required. Most work is done in 8 hour shifts in the 22-6, 6-14 and 14-22 EST blocks.{linebreak}{linebreak}**You can work remotely from anywhere in the Eastern US timezones, but will need to be able to travel to company meetings, events, conferenes, etc.**

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ThreatSim

US-only

Technical Support Engineer


ThreatSim


engineer

customer support

engineer

customer support

US-only4yr

Apply

{linebreak}Hi. We’re looking for an awesome Customer Support Specialist (that has a technical background!) to join our growing team. If you’ve ever wanted to work for an interesting security startup with great people this is your chance.{linebreak}{linebreak}We strongly believe in 'Hire for attitude, train for skills.' This has worked out really well for us several times. This is an externally facing role so we need to make sure you work well with customers as well as our team here. {linebreak}{linebreak}We’re a little different than your average startup so we put together this FAQ.{linebreak}{linebreak}Q: Ok who are you guys?{linebreak}{linebreak}A: ThreatSim is comprised of some really smart security hackers who were tired of working for large companies. There are people here from Mitre, HP, Fortify, RSA, Verizon Business, Cybertrust, and others. We wanted to do the small company thing and it’s worked well for us.{linebreak}{linebreak}Q: What would I be working on?{linebreak}A: You’ll be helping our customers configure, launch, and execute their simulated phishing assessments, writing knowledge base articles, and working tickets. ThreatSim, our SaaS service, lets our customers send simulated phishing campaigns against themselves. When the user clicks on the simulated phishing link they are immediately shown training. It’s an unconventional approach to changing user behavior and it works.{linebreak}{linebreak}Essentially we get to think like bad guys and help our customers improve their security. It’s an interesting space to say the least. If you ever wanted to learn more about security and cutting-edge attacks, this is the place. We simulate evil AND give our customers data that they can use to protect their organization. Your primary focus will be helping our enterprise customers get up and running and help them sorting out any issues they encounter along the way. {linebreak}{linebreak}Also, we will sometimes send cakes to customers out of the blue. Why? Because cake in the break room is awesome and our customers deserve it. So you need to be able to order a surprise cake from time to time. {linebreak}{linebreak}Q: Where is this position located?{linebreak}A: This is a remote position that is open to US residents only located within the US. We understand that not every everyone wants to move to SF, NYC, or DC so we let you work wherever you are productive. {linebreak}{linebreak}Q: What will my day to day be like?{linebreak}A: You grab your coffee and commute to your home office (or coffee shop, whatever) in about 30 seconds. There, in the comfort of home, you work your tickets to ensure that ThreatSim customers get the help they need. You keep in touch with the team using HipChat, Skype, Join.me, Google Hangout, and even an ol’ IP phone. Using your company provided Macbook you use ZenDesk, Splunk, and a host of other tools and watch as your friends complain about traffic on Facebook. When you are done for the day you commute home in about 30 seconds. {linebreak}{linebreak}Q: Who will I be working with?{linebreak}A: The Customer Support Manager, the CTO, developers, devops, sales, and customers. We’re a 15 person company so needless to say you’ll know everyone on a first name basis. {linebreak}{linebreak}Q: What hours do you work?{linebreak}A: We generally work “normal” office hours but are looking for someone to work evening shift work (preferably 2:00pm – 10pm EST). As our customer base grows beyond the US we need more coverage beyond “normal” office hours. Most of us are on the east coast (DC area) but as long as you are a US citizen, we’re good. We’re a startup, so sometimes there are long hours. But we all have families (some with kids even) so we aim for a good work-life balance. {linebreak}{linebreak}Q: What technology to you use?{linebreak}A: ThreatSim is built entirely within Amazon Web Services. So you will get exposure to some cool cloud technology. Day to day your primary tools will be: ZenDesk, Google Apps, Splunk, SalesForce, Pardot, and some other cool internal tools. {linebreak}{linebreak}Q: How often do we get together in person?{linebreak}{linebreak}A: For people local to DC we try to get together for lunch every few weeks. For those that are remote we have a few events every year (company picnic, go-kart racing, paintball, holiday party, etc.) Some of the folks here brew beer so I suspect that they hang out more often. {linebreak}{linebreak}Q: What benefits do you offer?{linebreak}A: The salary is competitive and depends on your experience. We offer the following:{linebreak}{linebreak}{linebreak}* Medical, dental, and vision insurance{linebreak}{linebreak}* SIMPLE IRA with company match{linebreak}{linebreak}* 3 weeks PTO for new employees, 4 weeks for employees with us longer than a year.{linebreak}{linebreak}* 8 federal holidays{linebreak}{linebreak}* Choose your own laptop{linebreak}{linebreak}* Cake{linebreak}{linebreak}{linebreak} {linebreak}{linebreak}#Location{linebreak}- US-only

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MedText

New York City

Customer Success


MedText


finance

medical

engineer

customer support

finance

medical

engineer

customer support

New York City4yr

Apply

MedText is looking for motivated Customer Success professionals with a proven track record of success to join the team in NYC/NJ. Here at MedText, Customer Success is disproportionately important. For every customer that signs up, Customer Success has 30 days to deliver a 10x measurable return on investment for customers. The product and engineering team will arm you with every tool you need, and you will work with physicians and healthcare staff in the field to implement MedText. You will also have access to our SoHo office to hang out with the broader team.{linebreak}{linebreak}Within First 60 days:{linebreak}- Learn and articulate every aspect of the product and its value proposition{linebreak}- Implement MedText at newly signed customers{linebreak}- Build positive relationships with physicians and healthcare staff{linebreak}{linebreak}Within 6 months:{linebreak}- Manage and grow a portfolio of customer accounts{linebreak}- Be the single point of contact for your customers' needs{linebreak}- Work with Product Team to identify new customer demands {linebreak}{linebreak}#Salary{linebreak}60000 - 80000{linebreak} {linebreak}{linebreak}#Equity{linebreak}60000 - 80000{linebreak} {linebreak}{linebreak}#Location{linebreak}- New York City

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Swimlane

Customer Success Engineer


Swimlane


engineer

customer support

engineer

customer support

4yr

Apply

{linebreak}Swimlane is looking for a travelling software engineer to work with our clients to size, deploy, maintain and customize their Swimlane instance.{linebreak}{linebreak}{linebreak}* You are comfortable working with customers directly{linebreak}{linebreak}* You are comfortable working in a fast­paced startup environment{linebreak}{linebreak}* Have experience with deployment and maintenance of web applications that are load ­balanced, high redundancy and high availability.{linebreak}{linebreak}* Have experience intrusion detection, security event management, or security monitoring solutions.{linebreak}{linebreak}* Have a technology­related Bachelor’s degree or equivalent work experience{linebreak}{linebreak}{linebreak}

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Tasktop Technologies orporated

Support Engineer


Tasktop Technologies orporated


engineer

customer support

engineer

customer support

4yr

Apply

{linebreak}Have you administered HP ALM, JIRA or IBM RTC and are looking for change? Are you a software developer or tester wanting to interact with customers and implement technical solutions? Do you have a natural ability to understand communication flow, information architecture and development processes? Does customizing and configuring complex software, managing virtual machines and integrating messaging systems leave you with a deep-seated sense of satisfaction? Join Tasktop as a Support Engineer and become an essential member of our team in helping enterprises integrate their ALM information systems using Tasktop Sync.{linebreak}{linebreak}In the role of Support Engineer you will work directly with customers and partners to solve their problems when integrating ALM systems using Tasktop Sync. Additionally, you will work with customers to expand their integrations by defining requirements related to their ALM task repositories and information systems and designing an ALM integration solution using Tasktop Sync. Using your project management skills, organizational skills, expertise and attention to detail you will develop a strong relationship with technical counterparts within the customer organization. You will setup virtual infrastructure and software mirroring the enterprise environment to develop custom extensions and perform troubleshooting as a part of the support and deployment process. This position offers exposure to a broad range of ALM software including IBM RTC, HP QC, Atlassian JIRA, Microsoft TFS and others.{linebreak}{linebreak}This is a telecommuting role based out of the United Kingdom for a UK company with international headquarters in Canada. Successful candidates must be eligible to work in the United Kingdom.{linebreak}{linebreak} Responsibilities{linebreak}{linebreak}{linebreak}* Support our Tasktop Sync product via email, phone and web sessions with customers{linebreak}{linebreak}* Guide customers through the deployment process and creation of new integrations{linebreak}{linebreak}* Work closely with our deployment and sales partners{linebreak}{linebreak}* Deliver on-line product training courses{linebreak}{linebreak}{linebreak}{linebreak}{linebreak}You'll Receive{linebreak}{linebreak}{linebreak}* Competitive salary, variable pay and ownership via equity{linebreak}{linebreak}* Competitive vacation policy{linebreak}{linebreak}* Top-end laptops, displays and the tools you need to get the job done{linebreak}{linebreak}* Talented and friendly teammates{linebreak}{linebreak}* Opportunities for career growth{linebreak}{linebreak}* Environment to work on a variety of projects, technologies and partner collaborations.{linebreak}{linebreak}{linebreak}

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Automattic

verified

Happiness Engineer


Automattic


engineer

customer support

engineer

customer support

4yr
{linebreak}As a Happiness Engineer, helping people is your passion. Maybe you’ve developed your own support philosophy by reading books like Delivering Happiness or Exceptional Service, Exceptional Profit. Perhaps you’re a contributor in an online support community such as the WordPress.com forums or WordPress.org forums.{linebreak}Our goal is to build relationships based on trust which result in happy, passionate, loyal customers and colleagues through listening to their needs and guiding them to the fullest use of the products we offer.{linebreak}Interested in learning more about how our team works? Check out Andrew Spittle’s talk at UserConf.{linebreak}In general, a typical day involves:{linebreak}Helping people use Automattic’s products, including WordPress.com, Jetpack, Gravatar, and more{linebreak}Troubleshooting, investigating, and creating detailed bug reports{linebreak}Crafting and editing helpful support documentation{linebreak}Being an active member of a team that provides around the clock support to our users via live chat, forums, and email{linebreak}Building a community of support by sharing knowledge and insight amongst team members{linebreak}Being a Happiness Engineer requires:{linebreak}Patience, grace, and a sense of humor{linebreak}Excellent writing and communication skills{linebreak}Working knowledge of WordPress, HTML, and CSS{linebreak}A knack for taking technical language and making it understandable{linebreak}A passion for solving tough problems and proposing elegant solutions{linebreak}Happiness Engineers must be fluent and eloquent in written English. If you know additional languages, be sure to let us know! We’re always looking for friendly folks to help our global community.{linebreak}The WordPress.com and WordPress.org forums are fantastic places to gain the experience required for this position. If you are already active there, let us know! Send a link to your forum profile and we’ll check it out. If you’ve published any tutorials or support articles, include links or attachments in your email.{linebreak}Transforming publishing on the web is no small task. We are looking for people with the right mix of compassion, writing skills, and technical knowledge to get the job done. If that describes you, then we would love to chat.{linebreak}How to Apply{linebreak}Does this sound like a perfect fit? If yes, please send an email to jobs @ this domain telling us about yourself and attach a résumé. Let us know what you can contribute to the team. If you’ve read any of the books on support we mentioned above, let us know what you thought of them. Consider telling us about a great support experience you’ve had, and what made it so amazing. Include the title of the position you’re applying for and your name in the subject. Proofread! Make sure you spell and capitalize WordPress and Automattic correctly. We are lucky to receive hundreds of applications for every position, so try to make your application stand out. If you apply for multiple positions or send multiple emails there will be one reply.{linebreak}← Work With Us{linebreak}

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IWT

Mid Level Support Engineer


IWT


dev

exec

excel

medical

dev

exec

excel

medical

4yr

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{linebreak}Are you interested in making a difference in healthcare supporting our innovative software?{linebreak}{linebreak}We need a Mid-Level Support Engineer that is willing to quickly learn our software applications as soon as possible and be able to support our customers. The key responsibility of this position is to solve customer issues in a timely and courteous manner. The Support Engineer´s role is essential to maintaining our long term relationship with our customers by providing them excellent service. You work well on a team and as an individual. You communicate well with humans as well as computers. You are well-organized and thrive on change.{linebreak}{linebreak}At IWT you will work in a casual, team-driven environment with other developers, analysts, and project managers to support, enhance and develop software.{linebreak}{linebreak}We will consider remote personnel for this position (will be expected to make occasional office visits).

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Giant Swarm

Support Engineer


Giant Swarm


engineer

customer support

engineer

customer support

4yr

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Your Job: {linebreak}{linebreak}Everybody at Giant Swarm is doing support and this is nothing we want to change, but we need somebody to take the lead and feel ultimately responsible about the setup of our support organization. {linebreak}{linebreak}You are one of our voices of our customers, who are using Giant Swarm for architecting and deploying distributed systems. You need to understand these systems and will use a wide variety of open source technologies and tools and take part in testing, metrics, and continuous integration. {linebreak}{linebreak}Most importantly you will have influence on our roadmap, as you know what our customers want and need.{linebreak}{linebreak}{linebreak}Requirements: {linebreak}{linebreak}{linebreak}As all members of our DEV Team, you have experience with more than one programming language and a strong architectural background {linebreak}{linebreak}You have awesome answers to the following questions: What should support in a developer-led enterprise look like? What would engineers want? What would you want? {linebreak}{linebreak}You have a strong sense to provide an awesome customer service that makes life easier for Developers. Your communication skills are excellent. {linebreak} {linebreak}{linebreak}#Salary{linebreak}40000 - 80000{linebreak} {linebreak}{linebreak}#Equity{linebreak}40000 - 80000{linebreak}

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Tickr

San Francisco

IT Support Engineer


Tickr


engineer

customer support

engineer

customer support

San Francisco4yr

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We are looking for IT Support Engineers with top-notch technical, communication and organizational skills to join our Engineering team. You’ll deliver an outstanding client experience by problem-solving key technical issues and resolving them quickly. Your previous experience with SQL-based relational databases will be on display as you directly engage with customers.{linebreak}{linebreak}Responsibilities{linebreak}{linebreak}· Configure and deliver exceptional client information dashboards.{linebreak}· Work hands-on with Tickr’s Enterprise Cloud Platform products to solve client issues.{linebreak}· Prioritize and log new issues with Engineering.{linebreak}{linebreak}Minimum Qualifications{linebreak}{linebreak}• Bachelor's degree in Computer Science or a related field.{linebreak}• Outstanding attention to detail.{linebreak}• Ability to work in a fast-¬paced, technical, cross-functional environment.{linebreak}• Excellent data visual design sense regarding clear and accurate presentation of data.{linebreak}• 3-5 years as technical sales engineer in cloud computing, or equivalent customer-facing experience. Must have solid understanding and experience working with APIs.{linebreak}• Knowledge of SQL, MongoDB, and basic Linux administration.{linebreak}{linebreak}Preferred Qualifications{linebreak}{linebreak}· Experience with PaaS & IaaS technologies. Working knowledge of Servers, Web 2.0, DNS, TCP, Firewalls, Proxy Servers, Load Balancers, & DMZ.{linebreak}· Experience in Big Data trends & huge DBs.{linebreak}· Experience designing/developing scalable, distributed systems.{linebreak}· Familiarity with Mockup tools like Balsamiq & InDesign.{linebreak}· Web development (REST, SOAP, JS, HTML) with C#, .Net, ASP, CGI & related, using NoSQL & RDBMS in the Cloud like AWS.{linebreak}· Able to quickly work with emerging tech in Cloud/IT.{linebreak}{linebreak}About the Tickr platform: Before Tickr, you'd have to log in to dozens of sources, then paste them together manually. Instead, the cleanly designed Tickr platform integrates all your data sources—social media, enterprise data, media, and key metrics—into a single screen so you can quickly discover real-time, actionable insight. Visualize your enterprise.  {linebreak}{linebreak}#Salary{linebreak}55000 - 65000{linebreak} {linebreak}{linebreak}#Equity{linebreak}55000 - 65000{linebreak} {linebreak}{linebreak}#Location{linebreak}- San Francisco

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