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Remote Engineer Amazon Web Services Rabbitmq Job in December 2019 at companies likeHelp Scout and posted 6 months ago

Remote Engineer Amazon Web Services Rabbitmq Job in December 2019 at companies likeHelp Scout and posted 6 months ago

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Help Scout


Java & Data Engineer

verified
🌏Worldwide

Java & Data Engineer


Help Scout

🌏Worldwide verified

java

aws

rabbitmq

aurora mysql

java

aws

rabbitmq

aurora mysql

🌏Worldwide6mo
We are looking to hire someone who relishes designing and building systems and services that can manage large data sets (billions and beyond) with a high transaction volume that are scaling constantly to meet customer demand. The ideal person takes pride in building coherent and usable interfaces making it easy to use and operate on data. This role would allow you to take on on challenging problems, choose the right tools for the job and build elegant, scalable solutions. Your work as an experienced Java engineer will empower over 9,000 businesses around the world to provide great customer service, and will support the other senior engineers on your team. \n\nWe leverage Solr for several tools at Help Scout. Knowledge or even expertise in Solr is desired. However, as our data needs grow we look beyond search and towards Big Data solutions. We are seeking someone who can join the team and help us solve all kinds of data processing and analysis problems.\n\nCurrently at Help Scout\n* We develop in Java, Kotlin, JavaScript and PHP\n* We leverage AWS, RabbitMQ, Aurora MySQL, PostgreSQL, MongoDB, Apache Solr\n* We also use Slack, Jira, Trello, Github, Jenkins\n\n# Responsibilities\n * You will be the fourth member of our search and data services team, collaborating on the next generation of our large-scale search and reporting service and associated infrastructure. On a daily basis, you'll work on adding new functionality, improving existing code, and API endpoints while maintaining focus on testing and documentation.\n* We currently index millions of search and report events every day and at peak hours our API handles tens of thousands of transactions a minute. You will play a key role in evolving our services to handle 10X that.\n* You will own some of our large, upcoming challenges and collaborate with your team on all of these: building a streaming data reports pipeline, reworking how we index data and retrieve data to scale while controlling infrastructure costs, and significantly improving our search relevancy and customer-facing reporting capabilities. \n* Our engineering team is over 40 people, more than half the company. As part of the search and data team you will be involved in the decisions made regarding implementation, testing, and backlog prioritization. You will collaborate with the rest of the engineering team through code, reviews. You will participate in making architectural discussion.\n* We work in using iterative software approach, communicate mostly via Slack and are committed to remote, agile development. When you are ready, you’ll create and send a pull request with tests and tag your team for review - using video and screen-sharing as needed. Your development builds can be easily tested on environments that closely match production. You’ll work autonomously for the most part and we trust you to get work done when/where you can be productive.\n* Your team performs engineering support when a question can’t be answered by our in-house support team and passes triage. We’ll get you up-to-speed with engineering support so you can help our customers and improve the product along the way.\n* Everything is secondary to the customer experience. We expect you to have a keen sense of how your code will impact the experience in terms of performance, security and usability.\n* You'll be working with product people that challenge you to get better every day. The founders are technical and committed to creating a magical experience for customers. You'll deploy work that moves the needle for businesses around the world.\n* To ensure sufficient overlap with your teammates, we're looking for candidates that live in UTC+3 (Eastern Europe) and UTC-7 (as far as San Francisco) time zones. \n\n# Requirements\n* You became an engineer because you like writing software that helps people.\n* You bring a level of Java-specific expertise that will help us craft an outstanding experience for customers and fellow developers. \n* You have experience building information systems and data processing platforms. \n* You are skilled in the modern tooling that is used in data processing and retrieval domain. Big Data, Streaming Pipelines, Data Grids and Data Lakes are not just buzzwords to you.\n* You are excited about JVM ecosystem. We also like Kotlin here.\n* You are a skilled and passionate engineer who is friendly, collaborative, and supportive.\n* You value personal growth and constructive feedback. \n* You demonstrate an empathetic, organized and collaborative communication style with fellow engineers and non-engineering stakeholders. \n* You will consider how your work impacts others, and demonstrate thoughtful, flexible approaches to mentoring and guiding technical decisions.\n* Your code is not only a pleasure for customers to use, but for other engineers to read and understand easily. \n\n#Location\n- 🌏Worldwide

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Help Scout


Ops Engineer

verified
Americas

Ops Engineer


Help Scout

Americas verified

aws

linux

git

chef

aws

linux

git

chef

Americas11mo
As a member of our Ops team, you will be at the heart of nearly every application, tool, and service at Help Scout. The work you do everyday will reflect the team mission: Ensure uptime and security across all of our applications while developing and supporting tools to enable customer bliss. While the mission might be straightforward, anyone who has delivered high availability services and developer tooling at scale, knows this is no simple task. \n\nTo help us with our mission, we are seeking an experienced Ops Engineer to join our team. You will have a direct impact on Help Scout’s success, while helping more than 8,000 businesses around the world. While customers [love our product](https://www.helpscout.net/customers/), it means nothing if they can't access our services with great performance.\n\n# Responsibilities\n **Technologies we work with**\n\n* AWS, Linux (Ubuntu/CentOS), Chef, Git/Github, RabbitMQ, AWS Aurora MySQL & PostgreSQL, MongoDB, Redis, Jenkins, Docker/Compose, New Relic, Sensu, PagerDuty, Ruby, Go, Python, Java, and PHP.\n\n**About the role**\n\n* You’ll be working on a small team of six (that includes one of our co-founders) and in collaboration with our software developers to build, deploy, secure, manage, and optimize highly-available, fault-tolerant, and horizontally scalable systems in AWS.\n* Ideally, we are looking to add more coverage to the(UTC-5) timezone, but we are open to candidate in UTC-6,-7, or-8 if you are willing to time shift to accommodate the preferred timezone.\n* Our engineering teams communicate mostly via Slack and are committed to [remote, agile development](https://www.helpscout.net/blog/agile-remote-teams/). When your code is ready, you’ll create and send a pull request with test cases and tag your team for review. \n* We are investing heavily in continuous integration and delivery and strive to uphold immutable infrastructure standards. \n* You’ll work autonomously for the most part and we trust you to get work done when/where you can be productive.\n* In order to ensure excellent service to our customers, you will be part of our rotating on-call team.\n\n**A note about on-call**\n\n* The 5-week rotation follows this format: 1 week on backup on-call(which rarely sees much action), 1 week of being on-call, followed by a 3 week hiatus from on-call.\n* Our on-call shift is not particularly wearisome, but as a thank you for carrying the weight for the week, the day following your shift is a free day off if you want to take it. We want you happy, healthy and well-rested! \n\n# Requirements\n* You have a deep understanding of what it takes to run SaaS at scale and have a solid understanding of Linux systems and networking; from kernel to shell, system libraries, file systems and client-server protocols.\n* You have a growth mindset, a passion for learning, and are willing to lean into discomfort for the good of our customers and product. \n* You are proficient and comfortable in the AWS ecosystem.\n* Security engineering is near and dear to your heart; you build with and advocate for a security mindset when implementing new features and infrastructure.\n* You are adept at automating service and infrastructure configuration via industry standard tools(E.g. Chef, Terraform).\n* You have experience building continuous deployment and testing tools. Bonus points if you’ve built and managed a containerized production deployment environment at scale. \n* You have experience working with MTAs(e.g exim, postfix) and SPAM filtering(e.g. rspamd, SpamAssassin)\n* You have experience building continuous deployment and testing tools. Bonus points if you’ve built and managed a containerized production deployment environment at scale. \n* You became an engineer because you like building systems, tools or products that help people.\n* You design and build systems that work well and fail gracefully.\n* You write code and scripts that other engineers can easily read and understand and you welcome reviews and feedback from your peers. You are comfortable writing tests and you thoroughly verify your work before you deploy. \n* You’re a great communicator and have an excellent command of written and spoken English.As a remote company, we rely on clear communication for collaboration and execution. \n* You believe remote teams are the future of work, or are at least excited about the idea. You have experience working with remote teams or can adjust your work and time-management style to be remote-friendly.\n* You are helpful and empathetic and care about building on our company culture that embraces these qualities. \n\n#Location\n- Americas

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# How do you apply? This job post is older than 30 days and the position is probably filled. Try applying to jobs posted recently instead.
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👉 Please reference you found the job on Remote OK, this helps us get more companies to post here!

When applying for jobs, you should NEVER have to pay to apply. That is a scam! Posts that link to pages with "how to work online" are also scams. Don't use them or pay for them. Also always verify you're actually talking to the company in the job post and not an imposter. Scams in remote work are rampant, be careful! When clicking on the button to apply above, you will leave Remote OK and go to the job application page for that company outside this site. Remote OK accepts no liability or responsibility as a consequence of any reliance upon information on there (external sites) or here.