\nAbout the role\n\nDataCamp is a cloud-oriented company with a global presence. Our employees are located in 3 locations: New York (US), Leuven (BE), London (UK), or working remotely. We are a team of people with varying skill sets, from technical DevOps engineers to enthusiastic salespeople.\n\nYou will be responsible for supporting and enabling our internal teams, in-person and remote, and maintaining our internal SaaS based systems. You will be exposed to many different technologies like Okta, Google Workplace, MS365, Atlassian Jira, Servicedesk, Jamf, and Make. As such, you will not be expected to know everything, but expected to be resourceful in finding solutions.\n\nAs IT Support Engineer, you will have excellent customer service and communication skills with an eagerness to learn and do more. You will need a โyes, I canโ attitude. Youโre always looking for opportunities to improve our corporate IT environment and asking what else can be done to help. \n\nYou will play a key part in the day-to-day corporate IT operations, support for internal IT systems and, together with the People Business partner, the main contact in the London office for workplace-related questions and tasks. You will have the opportunity to impact and drive future improvements and owning your day-to-day work. \n\n \n\nWorking odd hours on occasion and traveling between offices (New York, London, Leuven) may be required. You will report to the Head of IT.\n\n \n\nResponsibilities\n\n\n* Support DataCamp Staff in their IT operations\n\n* Onboard and welcome new joiners and Manage Access\n\n* Maintain accurate Asset Management records\n\n* Ensure up-to-date Endpoint Security\n\n* Managing DataCampโs internal infrastructure and Saas applications. \n\n* Keep systems compliant with internal security standards\n\n* Document support and operations processes\n\n* Execute projects to improve systems and operations\n\n* Assist in preparation for infosec audits\n\n* Assist with IT hardware and software procurement\n\n* Assist with London office workplace and event management\n\n\n\n\n \n\nThe ideal candidate \n\n\n* Ability to help DataCamp employees solve software problems and Apple hardware products, including laptops, desktops, phones, and accessories.\n\n* Experience with hosted productivity and communications applications, including Google Workspace, MS Office, Zoom, Okta, Slack, and other commonly used SaaS systems, and the ability to support onsite and remote employees.\n\n* A positive, service-oriented attitude, needs to be a problem-solver\n\n* Highly responsive\n\n* True team player\n\n* Excellent oral and written communication skills.\n\n* Detail-oriented\n\n* Hands-on\n\n* Resourcefulness โ the ability to figure things out\n\n* Good Knowledge of MacOS and Google Workplace\n\n* Knowledge of JAMF, Okta, and Atlassian is a plus.\n\n* Experience using and managing ticket-based enterprise workflow management systems, particularly Atlassian products, is a plus. \n\n* Willingness to travel occasionally to remote offices\n\n\n\n\n \n\nItโs a plus if \n\n\n* You have the ability to support and assist employees using AV systems, both on-site and remotely\n\n* You are a Jamf Certified Admin or Jamf Certified Expert\n\n\n\n\nYou have experience with automation tools like Make, Atlassian automation, Slack Workflows, โฆ\n\n\n* You have experience working in an ISO 27001 or SOC2-certified environment\n\n\n\n\n \n\n#Salary and compensation\n
No salary data published by company so we estimated salary based on similar jobs related to SaaS, macOS, InfoSec, DevOps and Engineer jobs that are similar:\n\n
$60,000 — $120,000/year\n
\n\n#Benefits\n
๐ฐ 401(k)\n\n๐ Distributed team\n\nโฐ Async\n\n๐ค Vision insurance\n\n๐ฆท Dental insurance\n\n๐ Medical insurance\n\n๐ Unlimited vacation\n\n๐ Paid time off\n\n๐ 4 day workweek\n\n๐ฐ 401k matching\n\n๐ Company retreats\n\n๐ฌ Coworking budget\n\n๐ Learning budget\n\n๐ช Free gym membership\n\n๐ง Mental wellness budget\n\n๐ฅ Home office budget\n\n๐ฅง Pay in crypto\n\n๐ฅธ Pseudonymous\n\n๐ฐ Profit sharing\n\n๐ฐ Equity compensation\n\nโฌ๏ธ No whiteboard interview\n\n๐ No monitoring system\n\n๐ซ No politics at work\n\n๐ We hire old (and young)\n\n
\n\n#Location\nLondon, England, United Kingdom
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This job post is closed and the position is probably filled. Please do not apply. Work for Polygon Labs and want to re-open this job? Use the edit link in the email when you posted the job!
๐ค Closed by robot after apply link errored w/ code 404 6 months ago
\nWhat is Polygon Labs?\n\n\nPolygon Labs develops Ethereum scaling solutions for Polygon protocols. Polygon Labs engages with other ecosystem developers to help make available scalable, affordable, secure and sustainable blockchain infrastructure for Web3. Polygon Labs has initially developed a growing suite of protocols for developers to gain easy access to major scaling solutions, including layer 2s (zero-knowledge rollups and optimistic rollups), sidechains, hybrid chains, app-specific chains, enterprise chains, and data availability protocols. Scaling solutions that Polygon Labs initially developed have seen widespread adoption with tens of thousands of decentralized apps, unique addresses exceeding 225 million, over 1.2 million smart contracts created and 2.56 billion total transactions processed since inception. The existing Polygon network is home for some of the biggest Web3 projects, such as Aave, Uniswap, and OpenSea, and well-known enterprises, including Robinhood, Stripe and Adobe. Polygon Labs is carbon neutral with the goal of leading Web3 in becoming carbon negative.\n\n\nPolygon is seeking an IT Engineer to support the acquisition, scaling, integration,administration, and lifecycle management for internal tools and services used across theorganization.\n\n\n\nResponsibilities\n* Own, integrate and maintain all tools and services used internally across the org, including, but not limited to:\n* HRIS apps, Support Ticketing systems, Productivity Suites, CRM apps, Teleconferencing apps, source code & password mgmt servicesImplement best practice policies and procedures for onboarding, scaling, security, backups and disaster recovery for all services.\n* Coordinate monitoring performance and availability of services with DevOps team.\n* Coordinate with teams across the org to manage capacity planning for all services, including maintaining and managing license pools for services.\n* Support the acquisition of new tools, from requirements gathering through candidate selection and testing, to purchase and deployment with rollout planning and integration with existing tools.\n* Coordinate with HR & team leads to manage standardized employee groupings across tools, and to customize workflows and admin rights per team within tools and services.\n* Design staff onboarding and exit procedures and policies for services in coordination with HR & team leads.\n* Standardize management procedures and contacts for all services.\n* Coordinate with Finance team to standardize payment policies and methods for services across the org.\n* Manage end-user training plans and documentation for service use.\n\n\n\nRequirements\n* You've deployed and managed Email, Calendaring, Office Suite, and file sharing services for orgs > 150 people, preferably using Google Workspace. Experience with supporting global orgs and/or 400+ people is a plus.\n* You have worked with Okta and integrated it with multiple SaaS products utilized on both Mac and Windows laptops. Experience architecting setups and final configurations in a SaaS environment utilizing API and workflows for integration and data management.\n* Experience using and configuring MDM software (Intune and Mosyle) to standardize tools deployment across org teams and devices is a plus.\n* Youโve configured service desk systems for use with various business functions and workflows. Experience with Jira preferred.\n* You've managed virtual meeting software and remote conference sessions with global attendees, and meetings sizes 200+. Experience integrating external services and plug-ins for use across the org, and experience with Zoom are plusses.\n* Bonus if you've used a source code control system to store service configs and track config updates for services.\n* You've supported HR and finance applications. Having an opinion about what makes for a good HRIS implementation is a plus.\n* Experience with supporting applications and services on Linux & OSX. Experience supporting mobile is a plus.\n* High aptitude for understanding and learning new software packages, and the ability to understand end business processes is essential.ITIL/ITSM and PMP experience is a plus.\n\n\n\nHow youโll work\n* We're a global, distributed team because we take talented, motivated people where and when we find them.\n* That means you'd be one of over 200 remote employees working in 80 countries. You'll manage your availability along with the availability of resources to support the varied operational, functional, and regulatory needs of people employed in so many locations, and using so many service providers to connect to company systems.\n* You'll partner with DevOps team members in locations where employees are clustered to meet availability objectives, and to accommodate location and team specific service requirements.\n\n\n\n\n\nPolygon Labs Perks\n\n\nThe goal of the Polygon Labs total rewards program is to support the health and well-being of you and your family. Our comprehensive compensation plan includes, the following benefits:\n\n\nRemote first global workforce\nIndustry leading Medical, Dental and Vision health insurance fully covered for each employee*\nCompany matching 401k with 6% match*\n$1,500 Home Office Set Up Allowance (life-time max)\n$2,000 Annual Employee Development Program\n$200 Annual Book Allowance Program \nInternet or phone reimbursement\nGenerous & flexible PTO and country-specific holidays\n1 company wide wellness Friday day off per quarter\nCompany issued laptop\nEmployee Assistance Programs\n\n\n*In certain countries medical, dental and vision is fully covered for any dependents. This is country and plan specific.\n*401k is for United States Employees only\n\n\nPolygon Labs is committed to a diverse and inclusive workplace and is an equal opportunity employer. We do not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status.\nIf you think you have what it takes, but don't necessarily meet every single point on the job description, please still get in touch. We'd love to have a chat and see if you could be a great fit.\n\n\nLearn More about Polygon Labs\n\n\nWebsite | Twitter | Developer Twitter | Telegram | Reddit | Discord | Instagram | Facebook | LinkedIn\n\n \n\n#Salary and compensation\n
No salary data published by company so we estimated salary based on similar jobs related to SaaS, Web3, Ethereum, DevOps, Finance, API, Mobile, Engineer and Linux jobs that are similar:\n\n
$60,000 — $105,000/year\n
\n\n#Benefits\n
๐ฐ 401(k)\n\n๐ Distributed team\n\nโฐ Async\n\n๐ค Vision insurance\n\n๐ฆท Dental insurance\n\n๐ Medical insurance\n\n๐ Unlimited vacation\n\n๐ Paid time off\n\n๐ 4 day workweek\n\n๐ฐ 401k matching\n\n๐ Company retreats\n\n๐ฌ Coworking budget\n\n๐ Learning budget\n\n๐ช Free gym membership\n\n๐ง Mental wellness budget\n\n๐ฅ Home office budget\n\n๐ฅง Pay in crypto\n\n๐ฅธ Pseudonymous\n\n๐ฐ Profit sharing\n\n๐ฐ Equity compensation\n\nโฌ๏ธ No whiteboard interview\n\n๐ No monitoring system\n\n๐ซ No politics at work\n\n๐ We hire old (and young)\n\n
\n\n#Location\nAPAC
# How do you apply?\n\nThis job post has been closed by the poster, which means they probably have enough applicants now. Please do not apply.