Remote Education + Customer Support Jobs in Dec 2019 📈 Open Startup
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10 Remote Education Customer Support Jobs at companies like Aula Education, Vium and Productive Power last posted 6 months ago

10 Remote Education Customer Support Jobs at companies like Aula Education, Vium and Productive Power last posted 6 months ago

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## The short version ⏳\n\n**Mission:** Bring joy to teachers and students using Aula every day by building Community & Support at Aula from scratch.\n\n**Why:** Aula is only successful when our platform creates an engaging digital experience. To get there, we need a deep understanding of our partners that the product alone can't provide.\n\n**Who:** Humble, excellent communicator and builder-mentality. Displays interest in digital products, with ideally 1+ years of experience making users happy.\n\n**How:** You'll have the freedom to define what community & support is at Aula. Inform product decisions, ease user headaches, educate students and teachers on how to best use Aula.\n\n# Responsibilities\n Here’s a snapshot of what you’ll be working on:\n\n* Raise awareness around technical issues on the platform, prioritise bugs appropriately, and learn from what users are struggling with to make their experiences more engaging.\n* You are the voice of reason within Aula, working closely with Learning Intelligence team to give insight to the product team about current frustrations and recurring technical issues.\n* Author materials that will educate our users about features and how they can get more out of Aula. [Aula help](http://aula.help) is what we have now, but we'd really love it if you could reinvent support at Aula and take this to the next level!\n* Communicate directly with our teachers and students. Answer questions, collect feedback, provide guidance.\n* Help teachers and students have an enjoyable and productive experience on Aula while making sure their feedback shapes product decisions. \n\n# Requirements\n### We’d love to hear from you if… 🔍\n\nYou are the kind of person who\n\n- Is patient, warm, and organised in your thoughts and delivery. Empathy is key.\n- Thrives in caring and direct feedback environments, putting the product first.\n- Is not necessarily an engineer, but is definitely interested in how digital products work.\n- Is the go-to tech guru in your family. You help your parents understand that the cloud is not actually a cloud.\n- Loves digging in and understanding why/how something works. Or doesn't.\n- Thrives in uncertainty and is searching for the chance to shape your own role and career.\n- Is excited about the prospects of eventually managing a team.\n- Is eager to explore the world of remote working.\n- Considers yourself transparent, reliable and considerate.\n- Appreciates the value of diverse and inclusive teams.\n- Wants to join a 50-person startup journey with all the ups and downs.\n\nYou’ve done some of these things\n\n- Worked closely with product or customer-facing teams, and have seen product success at a user-focused company.\n- Not necessarily an engineer, but have a really good understanding and flair for where an issue can come from, how to replicate it, and what could have caused it.\n- Strong written skills, where you'd be confident in sending messages and creating product guidelines. You love getting creative in your style!\n- Excellent communication skills, where you'd be comfortable interacting with users 20 times a day.\n*  **Bonus:** Some practical digital skills such as making small tutorial videos, finding the best tools to track issues and creating a ticket system. \n\n#Location\n- 🌏Worldwide

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Vium


Field Technical Training Support Specialist

Field Technical Training Support Specialist


Vium


edu

teaching

customer support

edu

teaching

customer support

2yr

Stats (beta): 👁 742 views,✍️ 0 applied (0%)
\nAbout Us:\n\nWant to use your experience to help save lives? Here’s the chance for you to make this a reality. Vium empowers biomedical investigators with technology that accelerates the preclinical drug discovery and development pipeline. Researchers can design, run, and analyze experiments that rapidly surface insights and high volumes of quality data. The platform improves the speed and reproducibility of preclinical research so that it is more predictive of how drugs perform in humans. The result is that better therapies get moved more quickly to patients who need them. Founded in 2013, we have a proven product, an awesome team, happy clients, smart investors and advisors, and plans to double in 2017 and beyond.\n\nThe role of the Field Technical Training & Support Specialist at Vium is both challenging and rewarding. It requires both strong training and customer service skills and technical expertise. The primary focus of this position is always excellent customer service. We strive to make sure our clients are happy and make sure their systems are secure and running optimally. The position requires training, support, and implementation experience, and troubleshooting a full range of issues to provide systems solutions for our clients. Experience in a pharma environment is a big plus.  \n\nPrimary Responsibilities:\n\n\n* Conduct on-site technical training with partners, customers, and end-users.\n\n* Provide technical support to customers, and review and solve technical issues.\n\n* Install/implement/configure upgrades and complete solutions onsite.\n\n* Troubleshoot various issues to provide satisfactory solutions.\n\n* Respond to telephone calls and emails for technical support.\n\n* Ability to represent Vium’s image and brand, and professional relations with customers of Vium in all situations and always.\n\n* Proven ability to work independently and to complete tasks despite ambiguity.\n\n* Extensive travel required – estimated at 75 percent+\n\n\n\n\nCustomer Service Requirements: \n\n\n* Above average written and verbal communication and management skills.\n\n* Excellent interpersonal skills to effectively communicate with all customers and end users.\n\n* Superb organization skills.\n\n* A “can do” attitude to satisfy customer requirements and willingness to provide excellent customer service always.\n\n\n\n\nTechnical Requirements:\n\n\n* Familiarity with standard networking concepts, practices, and procedures.\n\n* Maintain a high level of technical skills related to Vium’s systems and applications in use at customer sites.\n\n* A high level of proficiency with Microsoft Office tools (Word, Excel, PowerPoint, Outlook).\n\n* Familiar with a variety of the field's concepts, practices, and procedures.\n\n\n\n\nEducation and Training:\n\n\n* Successful completion of an undergraduate university degree or an IT/business program.\n\n* Accredited certifications are an asset.\n\n\n\n\n\nMore About Our Culture:\n\nWe’re a group of talented individuals across multiple disciplines, coming together to deliver great engineering! \n\nWe:\n\n\n* Say what we’ll do and then do it!  As a growing team, we’ve increased collaboration between roles of development and operations\n\n* Have an attitude of shared responsibility and value building quality into the development process.\n\n* Have a wide range of interests, which is why we’re in this company in the first place.\n\n* Are focused on results more than hours-in-a-chair-at-the-office.\n\n* Have great values and sense of community, while encouraging growth.\n\n* Love what we do and love being part of a team that rewards trying new things.\n\n\n\n\nWhat We Offer:\n\n\n* Good salaries and benefits. Who doesn’t want that?\n\n* Stock options\n\n* Catered lunch most days and a fully stocked kitchen with healthy snacks and delicious drinks (Hungry anyone?)\n\n* Flexible work hours and Friday demo days/happy hours\n\n* Relaxed office in San Mateo with a casual environment\n\n* Company teambuilding days, fun parties, including a week in the Summer when we close up shop and go on vacation  \n\n\n\n\nOur corporate office is in San Mateo and the remote-controlled lab is in the South Bay.

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Are you a tech-savvy person who likes helping others? Do you have a passion for productivity? Do you want a full-time job working remotely? If so, you could be a perfect software trainer for Productive Power.\n\nAs a software trainer, you will work one-on-one with professionals, teaching them a series of best practices for Microsoft Outlook and OneNote that significantly increases their organization and productivity. Through a series of online meetings, you will instruct participants how to better manage their email, tasks, calendar, and notes, and monitor their progress to ensure they have correctly implemented our proprietary techniques.\n\nRequirements\n• Bachelor's degree\n• At least two years of software training or software support experience\n• Highly proficient in Microsoft Outlook\n• Ability to interact comfortably with executives\n• Comfortable working remotely\n• Exceptional communication skills\n• Sincere interest in helping people\n• Strong organizational skills\n• PC w/Windows operating system\n• Live in the United States\n\nCompensation Plan\n• Competitive salary\n• Performance bonus\n• Paid time off (vacation, personal and sick)\n• Paid holidays\n• Employer funded Health Reimbursement Account (HRA)\n• 401(k) plan with company match\n\nJoin our growing team of dynamic professionals and engage in rewarding work that will enhance your technical and customer service skills. Enjoy the fulfillment that comes from helping professionals increase the quality of their lives.\n\nIn compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States and to complete the required employment eligibility verification document form upon hire.

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Visit Productive Power's website

# How do you apply? This job post is older than 30 days and the position is probably filled. Try applying to jobs posted recently instead.
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When applying for jobs, you should NEVER have to pay to apply. That is a scam! Posts that link to pages with "how to work online" are also scams. Don't use them or pay for them. Also always verify you're actually talking to the company in the job post and not an imposter. Scams in remote work are rampant, be careful! When clicking on the button to apply above, you will leave Remote OK and go to the job application page for that company outside this site. Remote OK accepts no liability or responsibility as a consequence of any reliance upon information on there (external sites) or here.