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๐Ÿ’ฐ 401(k)
๐ŸŒŽ Distributed team
โฐ Async
๐Ÿค“ Vision insurance
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๐Ÿ– Unlimited vacation
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๐Ÿ“† 4 day workweek
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๐Ÿฌ Coworking budget
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๐Ÿ–ฅ Home office budget
๐Ÿฅง Pay in crypto
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๐Ÿ’ฐ Profit sharing
๐Ÿ’ฐ Equity compensation
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Coconut Software

 This job is getting a high amount of applications right now (13% of viewers clicked Apply)

๐ŸŒ Probably worldwide
๐Ÿ’ฐ $60k - $113k*

Manager

 

Growth

Financial

Video

Senior

Sales

Go

Coconut Software

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๐Ÿ‘€ 793 views

โœ… 107 applied (13%)

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Coconut Software is hiring a
Remote Senior Customer Success Manager

\nOur Enterprise Customer Success Managers work closely with some of our largest and most strategic customers at Coconut Software. They partner closely with our customers to understand their organization functions, how they have set up and leveraged Coconut, and help them get the most out of their Coconut investment. Our Enterprise CSMs build deep relationships with our customers, often acting as an extension of their internal teams.\n\nThis role is for you if you are someone that:\n\n\n* Deeply likes to understand how things work. Our enterprise customers often have unique set ups and integrations and our Enterprise CSMs understand the ins and outs of how they have set up Coconut.\n\n* Consultative mindset with a love for data. You know how to ask the right questions, connect the dots, and have been described as a trusted advisor. You also  donโ€™t shy away from data but rather you know when, where, and how to use data to tell a story or recommend an action to both your customers and colleagues.\n\n* Takes ownership in complex situations. Whether it be identifying new opportunities for Coconut to grow the customer or managing escalations, you thrive on solving problems and bring in the right resources and team to help you execute on your plan.\n\n* Cultivates relationships. Youโ€™re comfortable building relationships across different teams both internally and externally and understands the importance of being multi-threaded at organizations.\n\n\n\n\nCore metrics of this role include retention, customer satisfaction, product adoption, and supporting expansion. While reporting directly to the SVP, Customer Experience, you are seen as a mentor to the rest of the Customer Success team and a go to person to help the team grow and develop.\n\nYOU'RE FIRED UP TO\n\n\n* Oversee large and complex customer accounts. Proactively engage customers throughout their Coconut journey from go-live to renewal to growth. Ensuring you thoroughly understand their set up and use of Coconut and advise them on additional functionalities, features, and integrations to deepen their outcome with Coconut \n\n* Deepen relationships with our key contacts while identifying other key stakeholders at our customerโ€™s organization \n\n* Collaborate closely with the Enterprise Pod consisting of Account Executives, Account Managers, Solution Engineers, and Implementation Managers to deliver ROI to customers, drive advocacy amongst the customer organization, and tee them up for ongoing success and growth with Coconut Software \n\n* Work closely with the Enterprise Sales team to identify and maximize new opportunities across the named Enterprise accounts\n\n* Leverage both qualitative and quantitative data points to provide recommendations to your customer to help them get the most out of Coconut as well as inform Coconut Leadership on the customerโ€™s health\n\n* Create meaningful and personal moments for our customers and turn them into raving advocates of Coconut \n\n* Identify successful plays and best practices for our enterprise customers and help refine existing internal processes for the Enterprise team \n\n* Demonstrate Coconut Softwareโ€™s values and project a positive, upbeat, and professional tone in all communications, both internal and external\n\n* Travel to customer sites and between Coconutโ€™s offices as needed\n\n\n\n\nWHAT YOU BRING TO THE TEAM\n\n\n* 5+ years of B2B customer-facing SaaS experience working with customer organizations that have over 50,000 employees\n\n* Experience navigating complex companies with different business units and buying needs \n\n* Thrive on understanding our customers inside and out - you are equally comfortable working with an individual contributor as you are with executives at our customersโ€™ companies\n\n* Love helping others succeed, both our customers and your colleagues \n\n* Exceptional communication skills whether over email, phone call, video call, or in-person \n\n* Creative thinker and problem solver who loves to tell stories\n\n* An entrepreneurial spirit. The CSM, alongside the overall pod, partners closely with both prospects and customers and deep dives into their workflows and needs, often charting a path that hasnโ€™t been crossed before. \n\n* You are as comfortable using data to make informed decisions as you are reading between the lines of a customer conversation when forecasting health\n\n* Thrive in ambiguous environment with little or changing processes \n\n* Comfortable using SFDC, Excel, Catalyst.io, Asana, and Jira \n\n* Bonus points for experience working at/with financial institutions or fintech\n\n\n\n\n \n\n#Salary and compensation\n No salary data published by company so we estimated salary based on similar jobs related to Developer, SaaS, Senior and Sales jobs that are similar:\n\n $60,000 — $112,500/year\n
\n\n#Benefits\n ๐Ÿ’ฐ 401(k)\n\n๐ŸŒŽ Distributed team\n\nโฐ Async\n\n๐Ÿค“ Vision insurance\n\n๐Ÿฆท Dental insurance\n\n๐Ÿš‘ Medical insurance\n\n๐Ÿ– Unlimited vacation\n\n๐Ÿ– Paid time off\n\n๐Ÿ“† 4 day workweek\n\n๐Ÿ’ฐ 401k matching\n\n๐Ÿ” Company retreats\n\n๐Ÿฌ Coworking budget\n\n๐Ÿ“š Learning budget\n\n๐Ÿ’ช Free gym membership\n\n๐Ÿง˜ Mental wellness budget\n\n๐Ÿ–ฅ Home office budget\n\n๐Ÿฅง Pay in crypto\n\n๐Ÿฅธ Pseudonymous\n\n๐Ÿ’ฐ Profit sharing\n\n๐Ÿ’ฐ Equity compensation\n\nโฌœ๏ธ No whiteboard interview\n\n๐Ÿ‘€ No monitoring system\n\n๐Ÿšซ No politics at work\n\n๐ŸŽ… We hire old (and young)\n\n
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Coconut Software


๐ŸŒ Probably worldwide
๐Ÿ’ฐ $60k - $115k*

Salesforce

Support

Software

Financial

Lead

Senior

Marketing

Sales

Executive

Coconut Software

Apply now

๐Ÿ‘€ 537 views

โœ… 46 applied (9%)

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Coconut Software is hiring a
Remote National Account Executive

\nCoconut Software is looking for an National Account Executive (a.k.a. Enterprise Account Executive) to join our Enterprise Sales team. Reporting to the VP Sales, your job will be to directly nurture and activate enterprise leads generated from your account based selling/marketing expertise. You will be supported through Business Development (BDRs), Marketing, and Executive outreach. You will orchestrate various outreach tactics, many of which (at least 50%) will be self generated. You will help iterate and evolve the current account plan framework and will diligently enrich and populate account records on quarterly cycles and present results and target key accounts within your limited targeted list. Youโ€™ll use your unparalleled knowledge of Coconutโ€™s platform, and our target verticals (Banks and Credit Unions) to offer advanced specific product demos and presentations to key decision makers and stakeholders to highlight how the Coconut Platform can add value to their organization. \nYOU'RE FIRED UP TO\n\n\n* Have discovery conversations with potential prospects in order to properly position Coconut as their ideal financial services solution\n\n* Youโ€™ll be opinionated and a coveted resource to provide insight and inspiration to our prospects business goals and objectives\n\n* Navigate and document the organizational structure of Enterprise accounts to assess key decision makers and understand budgeting processes and approval structures, in order to continuously further the sales process\n\n* Uncover and document key requirements from all key stakeholders in the Customerโ€™s organization\n\n* Conduct in-depth product demos with your prospects and provide solutions based on their requirements\n\n* Carry out contract negotiations, ensuring that all terms of our engagement with larger customers are clear\n\n* Manage multiple sales cycles from initial conversations to activation\n\n* Leverage other lead opportunities when time permits to support your pipeline\n\n* Drive process improvements to better connect with our customers\n\n* Achieve and surpass quota requirements for each fiscal year\n\n* Provide feedback to contribute to product development and sales/marketing campaigns designed to improve the customer experience as well as grow Coconutโ€™s ARR in the process\n\n* Travel, as needed, to meet internally with Coconut teams or prospective clients (valid passport required)\n\n\n\nWHAT YOU BRING TO THE TEAM\n\n\n* 3-5 years of Enterprise Sales experience in addition to senior Mid-Market level work experience in a 360 selling environment\n\n* Bachelor's Degree or equivalent preferred\n\n* Experience in an outbound sales environment\n\n* Experience in selling and presenting to C-Level executives\n\n* Ability to conduct sales processes through discovery, quoting, and closing\n\n* Comfortability with Salesforce (or a similar CRM) and/or other marketing automation software\n\n* Bonus points for a SaaS sales background, but lots of passion and enthusiasm for the industry will also be taken\n\n\n\n\n\n\n  \n\n#Salary and compensation\n No salary data published by company so we estimated salary based on similar jobs related to Developer, SaaS, Senior, Marketing and Sales jobs that are similar:\n\n $60,000 — $115,000/year\n
\n\n#Benefits\n ๐Ÿ’ฐ 401(k)\n\n๐ŸŒŽ Distributed team\n\nโฐ Async\n\n๐Ÿค“ Vision insurance\n\n๐Ÿฆท Dental insurance\n\n๐Ÿš‘ Medical insurance\n\n๐Ÿ– Unlimited vacation\n\n๐Ÿ– Paid time off\n\n๐Ÿ“† 4 day workweek\n\n๐Ÿ’ฐ 401k matching\n\n๐Ÿ” Company retreats\n\n๐Ÿฌ Coworking budget\n\n๐Ÿ“š Learning budget\n\n๐Ÿ’ช Free gym membership\n\n๐Ÿง˜ Mental wellness budget\n\n๐Ÿ–ฅ Home office budget\n\n๐Ÿฅง Pay in crypto\n\n๐Ÿฅธ Pseudonymous\n\n๐Ÿ’ฐ Profit sharing\n\n๐Ÿ’ฐ Equity compensation\n\nโฌœ๏ธ No whiteboard interview\n\n๐Ÿ‘€ No monitoring system\n\n๐Ÿšซ No politics at work\n\n๐ŸŽ… We hire old (and young)\n\n
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When applying for jobs, you should NEVER have to pay to apply. You should also NEVER have to pay to buy equipment which they then pay you back for later. Also never pay for trainings you have to do. Those are scams! NEVER PAY FOR ANYTHING! Posts that link to pages with "how to work online" are also scams. Don't use them or pay for them. Also always verify you're actually talking to the company in the job post and not an imposter. A good idea is to check the domain name for the site/email and see if it's the actual company's main domain name. Scams in remote work are rampant, be careful! Read more to avoid scams. When clicking on the button to apply above, you will leave Remote OK and go to the job application page for that company outside this site. Remote OK accepts no liability or responsibility as a consequence of any reliance upon information on there (external sites) or here.


Jane Software


๐Ÿ‡จ๐Ÿ‡ฆ Canada
๐Ÿ’ฐ $60k - $108k*

Director

 

Security

Technical

Support

Growth

Voice

Manager

Strategy

Management

Lead

Operational

Analytics

Health

Healthcare

Jane Software

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Jane Software is hiring a
Remote Director of Business Intelligence

\nWe are seeking an experienced Director of Business Intelligence to lead and expand our BI and analytics capabilities at Jane. This role will begin by evaluating, improving and optimizing our existing business systems and paving the way for a business intelligence strategy. The successful candidate will be a crucial part of our leadership team, collaborating with stakeholders across all departments to drive data-driven decision-making and operational efficiency.\n\n\nLike with all positions at Jane, this position is a remote position, allowing you to work anywhere you want across Canada. Building a delighted team who can delight our customers is part of Janeโ€™s DNA. In our most recent company-wide health check, 99% of our team agreed that our founders demonstrate people are important to Janeโ€™s success. On top of that, 98% of our team felt Manager cares about them as human beings and that they are supported when needing to arrange time off from work. Weโ€™d never claim to be perfect, but weโ€™re working hard to listen to our people and improve each day. \n\n\nWe really want the people who work at Jane to love being here, so it's important that we start with a bit about what makes our company unique and try to be as transparent as possible. Our values also provide some insights into Jane and hopefully, youโ€™ll have a better idea if this might be the kind of company you want to be part of. \n\n\nBefore we were Jane, our Co-Founders were solving problems for their own clinics not realizing that a few years later, this team would grow to support tens of thousands of healthcare practices in more than 60 countries. Our platform is now helping to modernize the world of practice management software. We enable the likes of physiotherapists, mental health counsellors, chiropractors, and other allied health practitioners to run their practices in a digital-first way through features such as online booking, charting, scheduling, telehealth, and billing along with an evolving library of features. You can see more of them here. Although weโ€™ve grown, still to this day, weโ€™re rooted in solving clinicsโ€™ problems and making sure we donโ€™t lose sight of Janeโ€™s vision. \n\n\nWe have remained profitable for the past seven years, weโ€™re product-led and growing organically (and responsibly) to the point where 85% of our customer growth is either from customer referrals or word of mouth. Growth like this is unique, especially in the world of SaaS, and it doesnโ€™t happen by chance. We have a brilliant team of over 400 Janers who are doing an amazing job of listening to our customers, building what they need, and providing industry-leading support. We pride ourselves on flexibility & autonomy, some of our team block out their calendars to pick up their children from school (and this is normal at Jane), and we even have a #kids channel in Slack.  \n\n\nWeโ€™re not a clock-in clock-out system-type environment. With that being said, weโ€™re not going to paint the picture of a perfect environment either. Weโ€™re a company thatโ€™s scaling quickly, we have many moving parts, many of us are doing this for the first time and sometimes, we donโ€™t have processes in place or clear views which can require a lot of resourcefulness and a passion for problem-solving. \n\n\nWith all that to say, if youโ€™re looking for an environment where you can grow, stretch yourself, and work with some incredibly talented people on problems that are positively impacting people's lives, Jane could be the place for you.\n\n\nCompensation Expectations for the Role\n\n\nJaneโ€™s committed to paying our team members fairly, clearly, and above all, paying for growth. This role has a minimum annual salary of $175,600 and a maximum annual salary of $285,400. As you may have noticed, this salary range is quite large, and this is intentional to account for the growth someone will experience in the role throughout their time at Jane (i.e., from building the skills, to accomplished, to highly proficient, all the way to achieving excellence in the role). When hiring talented folks to join the Jane team, weโ€™ve found that new team members are best set up for success when hired with the expectation of being fully accomplished in the role, which for this role would reflect a salary between $208,600 to $219,500. It's also possible to join Jane at a salary above or below this, which would mean a salary below $208,600 typically reflects someone who has all the potential to be fully accomplished in the role but doesn't yet possess all the skills required, while a salary above $219,500 is typically for individuals who are currently in this role at Jane and had the opportunity to make a significant positive impact on our customers, product and company with deep Jane knowledge. At Jane, we pay for growth, which means that youโ€™ll continue to have conversations about your career development with your manager and see your compensation grow over time as you build an amazing career with us.\n\n\nMore information on Jane's benefits package can be found here \n\n\n\nThe impact you could haveโ€ฆ \n* You'll own the company-wide business intelligence strategy, bringing coherence to data sources and addressing challenges in accuracy, accessibility, and visualization, laying the foundation for informed decision-making.\n* Drive the creation of a data-centric culture within our high-growth environment, influencing teams across Dev, Product, Marketing, and Support to prioritize data-informed decision-making and fostering a company-wide appreciation of business intelligence.\n* Take charge of transforming our existing analytics pipeline, ensuring its efficiency and reliability. Implement new visualization tools to enhance accessibility and usability, empowering teams to derive meaningful insights from data for improved operational efficiency.\n* Help implement and enhance data governance policies and practices in collaboration with the Privacy & Security team, ensuring data integrity, accuracy, and compliance with regulations.\n* Mentor and guide the business intelligence team, instilling a culture of innovation and continuous improvement, driving the development of technical expertise within the team and facilitating their growth.\n* We still feel there's a huge opportunity to uncover insights across Jane that we haven't explored yet!\n\n\n\nThe experience we feel we needโ€ฆ\n* Seasoned Leadership in BI: Bring a wealth of experience, with at least a decade in Business Intelligence with proven leadership in a SaaS or technology company, would be great.\n* Strategic Scaling: Demonstrate the ability to balance diverse requirements and objectives across the organization. Scale BI/engineering tooling thoughtfully and with a values-driven approach.\n* Technical Experience: Showcase strong technical prowess, especially in BI tools like Snowflake, Looker, Fivetran, and Census.\n* Effective Communicator and Relationship Builder: Build trust through proactive and transparent communication. Strengthen relationships as a key element of leadership.\n* Decision-Making Pro: Showcase negotiation skills and the ability to prioritize and make trade-off decisions, all while keeping the customer at the forefront.\n* Data Strategy Visionary: Offer a robust perspective on the best strategies for data modelling, data warehousing, and ETL processes at Jane.\n* Passionate Mentor: Demonstrate a passion for mentorship and a track record of fostering a culture of data-informed decision-making.\n* Process Improvement Champion: Bring a passion for improving processes and leveraging technology to enhance the efficiency of the BI team.\n\n\n\n\n\nAt Jane, weโ€™re committed to fostering an environment that allows you to come to work as your truest self. We believe itโ€™s important to actively recognize, embrace, and celebrate our differences in order to make Jane an inclusive, equitable, and diverse workplace. \n\n\nWe want to build a team of people who make conversations rich with perspective and experience. We are committed to listening to every voice in order to learn and grow because doing this will allow us to meet the needs of the diverse community of helpers that Jane serves. \n\n\nWe do not tolerate discrimination, prejudice, or oppressive isms of any kind. Employment is decided on the basis of qualifications, merit, experience, and the needs of the Jane community. We encourage anyone who requires accommodation or adjustments throughout the interview process to let us know, and we will do our best to support you. \n\n#Salary and compensation\n No salary data published by company so we estimated salary based on similar jobs related to Developer and SaaS jobs that are similar:\n\n $60,000 — $107,500/year\n
\n\n#Benefits\n ๐Ÿ’ฐ 401(k)\n\n๐ŸŒŽ Distributed team\n\nโฐ Async\n\n๐Ÿค“ Vision insurance\n\n๐Ÿฆท Dental insurance\n\n๐Ÿš‘ Medical insurance\n\n๐Ÿ– Unlimited vacation\n\n๐Ÿ– Paid time off\n\n๐Ÿ“† 4 day workweek\n\n๐Ÿ’ฐ 401k matching\n\n๐Ÿ” Company retreats\n\n๐Ÿฌ Coworking budget\n\n๐Ÿ“š Learning budget\n\n๐Ÿ’ช Free gym membership\n\n๐Ÿง˜ Mental wellness budget\n\n๐Ÿ–ฅ Home office budget\n\n๐Ÿฅง Pay in crypto\n\n๐Ÿฅธ Pseudonymous\n\n๐Ÿ’ฐ Profit sharing\n\n๐Ÿ’ฐ Equity compensation\n\nโฌœ๏ธ No whiteboard interview\n\n๐Ÿ‘€ No monitoring system\n\n๐Ÿšซ No politics at work\n\n๐ŸŽ… We hire old (and young)\n\n
\n\n#Location\nCanada
Apply for this job

๐Ÿ‘‰ Please reference you found the job on Remote OK, this helps us get more companies to post here, thanks!

When applying for jobs, you should NEVER have to pay to apply. You should also NEVER have to pay to buy equipment which they then pay you back for later. Also never pay for trainings you have to do. Those are scams! NEVER PAY FOR ANYTHING! Posts that link to pages with "how to work online" are also scams. Don't use them or pay for them. Also always verify you're actually talking to the company in the job post and not an imposter. A good idea is to check the domain name for the site/email and see if it's the actual company's main domain name. Scams in remote work are rampant, be careful! Read more to avoid scams. When clicking on the button to apply above, you will leave Remote OK and go to the job application page for that company outside this site. Remote OK accepts no liability or responsibility as a consequence of any reliance upon information on there (external sites) or here.

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