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Browse 2 Remote Digital Nomad L2 Jobs in September 2020 at companies like Crossover and working as a L2 Customer Support Architect - $5000/month - Remote Work or L2 Customer Support Architect ($60K/year). Last post

Browse 2 Remote Digital Nomad L2 Jobs in September 2020 at companies like Crossover and working as a L2 Customer Support Architect - $5000/month - Remote Work or L2 Customer Support Architect ($60K/year). Last post

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Crossover


L2 Customer Support Architect

L2 Customer Support Architect


Crossover


helpdesk

technical support

software support

l2

helpdesk

technical support

software support

l2

This job post is archived and the position is probably filled. Please do not apply.
**We are looking for professionals who want to work for a support team, unlike any other support organization. We want to build a team with the exceptional few IT professionals who can couple their technical acumen with their exceptional verbal and written communication skills.**\n\nL2 Customer Support Architects enjoy working on complex issues and the challenge that comes with escalated tickets. It is essential to have a deep understanding of software support tools and strong technical skills. World class service is more than solving the issue, it’s about providing the customer with an experience. L2 agents are expert communicators and strive for high-quality scores.\n\n\n# Responsibilities\n **Responsibilities:**\n\nYou will be working in an atypical customer contact center. You will connect with customers through different channels supporting cutting-edge products. You will be empowered to provide end-to-end support, and you will be encouraged to problem solve and take accountability for the customer experience.\n \n\n# Requirements\n**Mandatory requirements:**\n* Bachelor’s degree or equivalent\n* Pristine spoken and written English\n* +4 years as a front-line agent supporting software products\n* Ability to perform at a high level solving at least 15 tickets per day\n* Ability to read code without any problems, regardless of the programming language\n* Ability to write basic scripts in various programming languages (from automating jobs to creating connectors)\n* Ability to learn multiple products across multiple technologies\n\n**Can demonstrate an intermediate to advanced understanding of the following:**\n* Windows or Unix/Linux Server\n* Network and Web servers\n* Database MS SQL / MySQL / Oracle / PostgreSQL\n* Sharepoint\n* Active Directory\n* Java / JavaScript / CSS / HTML\n* AWS\n* Docker\n* Python


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# How do you apply?\n\n This job post is older than 30 days and the position is probably filled. Try applying to jobs posted recently instead.
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