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Browse 63+ Remote Digital Nomad Customer Support Jobs in August 2020 at companies like Interaction Design Foundation, Buddyboss and Wisr working as a Customer Success Associate, WordPress Support Engineer or Wanted: Member Support Unicorn to help. Last post

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Browse 63+ Remote Digital Nomad Customer Support Jobs in August 2020 at companies like Interaction Design Foundation, Buddyboss and Wisr working as a Customer Success Associate, WordPress Support Engineer or Wanted: Member Support Unicorn to help. Last post

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Interaction Design Foundation

 

Wanted: Member Support Unicorn to Help


🌏 Worldwide

Wanted: Member Support Unicorn to Help  


Interaction Design Foundation

🌏 Worldwide

customer support

design

experience design

digital nomad

customer support

design

experience design

digital nomad


👁 8,500 viewed | ✍️ 1,294 applied (15%)
This job post is archived and the position is probably filled. Please do not apply.
Would you like to help us grow to become the **world’s best** and **most recognized design school**? At the Interaction Design Foundation, we’ve helped more than 75,000 graduates around the world improve their skillsets and careers. Our ever-growing community now needs a Member Support Unicorn to **help them along their learning journeys.**\n### What can we offer?\n* A **full-time, fully remote** position with the world’s biggest online design school. \n* Regular **video-based contact** with your colleagues and getting to meet them on **team trips 1–2 times a year** in different places on the planet.\n* The **chance to impact the lives of tens of thousands** of designers around the world and put smiles on their faces as you ease their learning journeys.\n* The **opportunity to do the best work of your life**—if you’re willing to invest hard work. \n* A **culture** of learning and excellence—coupled with care and respect. \n\n# Responsibilities\n ### What will you be doing?\nYou will help us achieve our vision to become the **best and most recognized design school on the planet**. We’re not just saying that. We mean it very seriously, and we’ve come a long way on that road. \n\nAhead of you is a **highly rewarding and enriching journey** on which you will make an impact as you:\n* Correspond daily with our existing and prospective members across multiple channels, answer their questions and solve their problems.\n* Act as an ambassador of our brand and maintain our excellent reputation. It’s a big responsibility but also a very rewarding one!\n* Work with the development and editorial teams to improve the user experience of the platform.\n* Help optimize our work processes. \n* Become our virtual face and often the first point of contact that people have with our community. So, you will be an essential part of our team—someone who directly helps our foundation grow further and further!\n\nOur community is **at the heart of what we do**, and we put a colossal effort into **serving them as best we can**. That’s why we’re looking for a talented and hard-working Member Support Unicorn who has an eye for detail, an empathic nature to help people and a **natural drive for perfection**.\n\nAlongside providing support to our community, if you’re hungry to develop yourself professionally, you’ll find **huge potential** to enjoy growing in other areas. In fact, you can see this role symbolized nicely in our logo: We revolve around growth and setting knowledge free—and need the right person to help our members find growth and enlightenment even more easily!\n\nOverall, if you’re ready to help our community and, in turn, change the future of education, then congratulations—you’ve come to the right place! \n\n# Requirements\n### About you\n* You have several years’ experience in providing email-based customer or member support.\n* You are able to take an individual’s wants and needs and answer them with a logical solution.\n* You know what ownership of a task means and how to deliver it. \n* You have outstanding communication skills and the ability to make other people smile.\n* You get excited about helping others and feeling their gratitude.\n* You are a master with words and have a meticulous eye.\n* You are fluent in written English. \n* You have great social intelligence and the ability to engage well with many types of people.\n* You have a strong sense of empathy, to calm anxious individuals and understand the urgency of their questions. \n* You are resilient and have the ability to bounce back when things aren’t going according to plan, providing solutions along the way.\n\n### Bonus Points\nYou get bonus points if you …\n\n* have experience as a team lead.\n* have experience with working remotely.\n* are already a member of the Interaction Design Foundation.\n* have a passion for, or are proficient in, design. \n\n#Salary\n0 - 80000 USD\n\n\n#Location\n- 🌏 Worldwide

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# How do you apply?\n\n This job post is older than 30 days and the position is probably filled. Try applying to jobs posted recently instead.
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When applying for jobs, you should NEVER have to pay to apply. That is a scam! Posts that link to pages with "how to work online" are also scams. Don't use them or pay for them. Also always verify you're actually talking to the company in the job post and not an imposter. Scams in remote work are rampant, be careful! When clicking on the button to apply above, you will leave Remote OK and go to the job application page for that company outside this site. Remote OK accepts no liability or responsibility as a consequence of any reliance upon information on there (external sites) or here.

BuddyBoss

 

Wordpress Support Engineer

verified
🌏 Worldwide

Wordpress Support Engineer  


BuddyBoss

🌏 Worldwide

wordpress

php

development

developer

wordpress

php

development

developer


👁 4,088 viewed | ✍️ 592 applied (14%)
This job post is archived and the position is probably filled. Please do not apply.
**About the Company**\nAt BuddyBoss, we help organizations and individuals sell courses, memberships and build online communities. We are passionate about helping our customers succeed. We provide them with the web technology, mobile app technology and a range of “done for you” services, to help them succeed in building their online platforms and businesses.\nWe have strong work ethics, we love to build cool stuff and we have a strong focus on our customers’ experience. \n\n**Your Impact**\n* Working in our customer support team means that you will be the face of our company. On each interaction, you will have the opportunity to provide a world-class experience for our customers. This is what our customers will remember of our company. \n* You will embrace change and keep a positive attitude when faced with a challenge while you work on solving the issue either autonomously or collaboratively with other team members. \n* Our customers are launching their online platforms and businesses to create an impact of their own. Your role is to help them reach their goal in a smooth and effective way. Every problem you solve helps our customers create success for their own audience. \n\n**A typical day will generally look like this**\n* Provide support via live chat, forums, tickets, and one-on-one screenshare sessions. Make quick tutorial videos to send to customers. Work on a small development task for a customer. \n* Help customers use our web and mobile app products. \n* Troubleshooting, investigating, and creating detailed bug reports.\n* Building a community of support by sharing knowledge and helping team members around the world.\n\n\n**Required Skills & Experience**\n* You have good experience with WordPress, HTML5, Javascript, CSS3 and responsive design. \n* You have good knowledge in PHP and object oriented programming.\n* You have a basic knowledge of Linux Command Line.\n* You have experience working with Git or other version control systems.\n* You are passionate about web technology and you actively stay up to date with the latest trends and techniques in web development and customer support.\n* You have ideally, 1-2 years experience working in technical support or a customer service position. \n* You have the ability to quickly and effectively troubleshoot, analyze and identify issues and solutions. You can work autonomously to come up with the right solution for our customers. You also work well with peers to collaboratively find a solution to issues faced by customers. \n* You have strong written and verbal communication skills. You are fluent and articulate in the English language. You can accurately type 40 - 60 words per minute. You know how to establish a professional, friendly, and empathetic dialogue with customers.\n* You know how to multitask and handle multiple requests at once with effective prioritization. \n* You enjoy working with a team, and you demonstrate a willingness to share your knowledge with your peers and other team members. \n* You care about our customers and leave them feeling understood and helped on every interaction. \n* You can adapt to change. Our company is changing and growing fast, and who knows what skills will matter most tomorrow. Flexibility is important. \n\n\n**Bonus Skills & Experience**\n* Previous phone support experience\n* Experience working with BuddyPress\n\n\n#Location\n- 🌏 Worldwide

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# How do you apply?\n\n This job post is older than 30 days and the position is probably filled. Try applying to jobs posted recently instead.
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👁 6,306 viewed | ✍️ 17 applied (0%)
This job post is archived and the position is probably filled. Please do not apply.
Role: Customer Success Associate\nCompany: Wisr\nLocation: Cleveland, OH or Remote\nMinimum Experience Level: 2 years\nSalary: $40,000\n\nWho We Are\nWisr was founded in 2016 to bridge the growing rift between college education and successful job placement. Since then, Wisr has grown to support the full student lifecycle at 50 higher education institutions across the US. Leveraging over thirty years of collective experience in higher education technology, the Wisr team built a tool that connects all of an institution's stakeholders to put each student at the center of a web of mentors, academic advisors, and personalized support.\nWe are seeking an experienced Customer Success Associate with a proven track record in developing deep customer relationships, driving product adoption, and identifying areas for upsell and expansion. \n\n\nPerks and Benefits \n• Competitive salary\n• Fully remote with home office, internet, and co-working stipends\n• 100% employee health insurance coverage; 25% dependent coverage\n• 12 weeks paid primary caregiver leave, 4 weeks paid secondary caregiver leave\n• Stock options\n• Flexible spending account (FSA)\n\n\n# Responsibilities\n What You’ll Do\n• Work with closely with customers from the moment they join the Wisr community and throughout their journey, from onboarding through renewal\n• Manage the technical and project portions of onboarding new customers\n• Support customers and end users, in partnership with CSMs and our VP of Customer Success, to ensure they are fully adopting and integrating Wisr products into their institutions\n• Provide guidance clear guidance in managing and monitoring customers to ensure their needs and any issues are resolved quickly\n• Create customer enablement materials such as articles, tutorial videos, webinars, and more\n• Act as a channel for customer feedback as they present their goals and needs to improve Wisr\n• Perform onsite or webinar-based training for customers, as needed\n• Work cross-functionally throughout the organization, communicating customers needs with engineering and product, ensuring support requests are resolved in a timely manner, and assisting Sales in setting up prospective customers for success\n• Be a strong advocate for your customers in higher education \n\n# Requirements\n\nWhat You’ll Bring to the Role:\n• 2+ years relevant work experience in customer-facing roles for SaaS or higher education administration\n• Strong and polished communication skills, including written and the ability to present trainings\n• Self-motivation, proactive team player with remote experience preferred\n• Technical apptitude with SaaS and office suite products\n• Ability to manage multiple tasks and projects\n• Bachelor’s Degree or higher \n\n#Salary\n$40,000\n\n\n#Location\n- 🇺🇸 US-only

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When applying for jobs, you should NEVER have to pay to apply. That is a scam! Posts that link to pages with "how to work online" are also scams. Don't use them or pay for them. Also always verify you're actually talking to the company in the job post and not an imposter. Scams in remote work are rampant, be careful! When clicking on the button to apply above, you will leave Remote OK and go to the job application page for that company outside this site. Remote OK accepts no liability or responsibility as a consequence of any reliance upon information on there (external sites) or here.

ORCID


User Support Specialist

verified
🌏 Worldwide

User Support Specialist


ORCID

🌏 Worldwide

customer services

tech

software

nonprofit

customer services

tech

software

nonprofit


👁 12,781 viewed | ✍️ 4 applied (0%)
This job post is archived and the position is probably filled. Please do not apply.
THE ROLE\n\nORCID is seeking an enthusiastic and motivated team member with exceptional communication skills to join our user-centric and highly responsive Researcher Services Team. The successful candidate will join our support team responding to user queries. On average the the team member will respond to ~500 tickets a week spending ~70% of their time on tickets. In addition to responding to tickets, the support specialist will help with other projects such as documentation, QA, ticket analytics, spam fighting or additional projects as needed. This position will report to the Researcher Services Lead and is part of the ORCID Technical Team. This position is full time (40 hour/week) and, like all positions at ORCID, is remote.\n\nWE PROVIDE\n\n* A committed and awesome team serving an engaged community\n* Competitive compensation and benefits\n* Flexible work hours and tools to support our virtual office environment.\n* A laptop of your choice\n\nWHO WE ARE\n\nORCID (​https://orcid.org/) is an independent non-profit organization that serves the global research community. Our core mission is to connect research and researchers. We do this by providing an identifier for individuals to use with their name as they engage in research, scholarship, and innovation activities; by ​providing tools and training to the community for integrating these identifiers into research workflows; and by building and sustaining a community of users and adopters. We have a strong focus on user control and privacy. Launched in October 2012, there are now over 7,500,000 ORCID registrants, more than 1,100 organizational members, and over 30 staff members in 15 countries. Our website and Registry (orcid.org) are published in 12 languages.\n\nORCID is a mission-driven not-for-profit organization grounded by our core values: we are open, transparent. collaborative, global, diverse, inclusive, trusted, and persistent. We are committed to our values and welcome applications from all qualified candidates. Our team is diverse, and based around the globe.\n\n\n# Responsibilities\n RESPONSIBILITIES\n\nWorking with ORCID colleagues and our community, the User Support Specialist will be responsible for ensuring that we support our global user community and feedback from users is shared as needed. The key responsibilities include:\n\n* Provide help desk support by responding to tickets from users around the world, answering questions and providing guidance on how to use the ORCID Registry\n* Escalating tickets as needed for bug reporting, feature requests, etc.\n* Identify process improvements for the ticketing and user feedback workflows\n* Assist with writing and reviewing documentation for users\n* Review suspect records to remove spam from the registry\n* Assist with other projects needed \n\n# Requirements\nREQUIREMENTS\n\n* Fluent in written and spoken English\n* Fluent written communication in at least one of the following languages: Chinese or French\n* Experience providing customer or technical support over email\n* Tech-savvy and able to troubleshoot technical issues\n* Exceptional communication skills and a strong work ethic; ability to prioritize effectively and get things done in a dynamic, unstructured environment\n* Experience extracting and communicating actionable recommendations from feedback and data\n* Motivated and results-driven, with a high-level of energy, enthusiasm, and initiative\n* Able to work during US business hours (at least half the working day should be between 1400-2000 UTC) including making meetings at 1500 UTC\n\nNICE TO HAVE REQUIREMENTS\n\n* Additional language knowledge\n* 2 years of experience providing email-based technical support\n* Experience writing documentation\n* Experience helping with quality assurance\n* Statistical experience, especially with ticket data\n* Experience with HTML\n* Experience working remotely\n* Experience working for a startup or in the research community\n\n#Location\n- 🌏 Worldwide

See more jobs at ORCID

# How do you apply?\n\n This job post is older than 30 days and the position is probably filled. Try applying to jobs posted recently instead.
Apply for this Job

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When applying for jobs, you should NEVER have to pay to apply. That is a scam! Posts that link to pages with "how to work online" are also scams. Don't use them or pay for them. Also always verify you're actually talking to the company in the job post and not an imposter. Scams in remote work are rampant, be careful! When clicking on the button to apply above, you will leave Remote OK and go to the job application page for that company outside this site. Remote OK accepts no liability or responsibility as a consequence of any reliance upon information on there (external sites) or here.

Tab


Nomad - Promote Us While Travelling

verified
🌏 Worldwide

Nomad - Promote Us While Travelling


Tab

🌏 Worldwide

sales

customer support

non tech

digital nomad

sales

customer support

non tech

digital nomad


👁 10,843 viewed | ✍️ 721 applied (7%)
This job post is archived and the position is probably filled. Please do not apply.
Do you have plans to go (or are you already) travelling to one of the countries listed [here](http://business.tab.travel/index.html#countries)? We're looking for roaming travellers with good people skills to do some work on the road for us.\n\nWe help tourist businesses to accept card payments (think of all those ‘Cash Only’ signs), and we’re looking for people to help us get the word out. Our Nomads are travelling around the world, spreading the work about Tab as they go.\n\nYou'll need to be able to work around 20 hours a week, so you'll still have plenty of free time to explore while you're on the road. If you're going to Latin America you need to be able to speak Spanish to a high level.\n\nYour time will be spent talking to business managers and owners in person about Tab - and helping them to apply and start using their Tab account. We’ll give lots of training and advice on how to explain Tab, and you’ll develop your own style as you talk to more businesses. You’ll have the freedom to work out what works best for you in each place you visit.\n\nYou'll need to be confident talking to strangers, and able to work independently in lots of different environments – from party hostels to boutique hotels. Ideally, you'll already have experience of working or travelling in emerging destinations, and you'll be interested in how tourist businesses operate.\n\nYou’ll earn around $500/month, plus $100 for each business you visit that starts using Tab, with no cap. We expect most nomads to earn over $1,000/month, based on 20 hours/week. So you’ll have the opportunity to travel further and to do more as you go along!\n\nYou'll need to be travelling in Tab target countries for at least three months. If you haven't started your trip, you need to be starting before the end of January. If your trip starts later, just check back again nearer the time!\n\nThis is a unique role and you may have questions – so please submit an application, and you can include any questions on the application form.\n\n\n\n# Responsibilities\n Identifying prospective merchants for Tab \nContacting merchants and arranging to meet\nMeeting merchants and talking to them about Tab\nHelping merchants sign up and start using Tab \n\n# Requirements\n* You're planning on heading on your trip before the end of January - and you're planning on being in Tab target countries for at least three months.\n* You're happy to dedicate around 20 hours a week to this role while you're away.\n* You’re comfortable with technology and happy to use new apps and products.\n* You're (nearly) fluent in Spanish - written and spoken (if applying to go to LATAM).†\n* You're empathetic and good at helping people when they don't understand something.\n* You have experience in sales or are interested in sales.\n* You're good at working autonomously.\n† You just need to be confident talking to people both in person and on the phone. \n\n#Salary\n12,000\n\n\n#Location\n- 🌏 Worldwide

See more jobs at Tab

# How do you apply?\n\n This job post is older than 30 days and the position is probably filled. Try applying to jobs posted recently instead.
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When applying for jobs, you should NEVER have to pay to apply. That is a scam! Posts that link to pages with "how to work online" are also scams. Don't use them or pay for them. Also always verify you're actually talking to the company in the job post and not an imposter. Scams in remote work are rampant, be careful! When clicking on the button to apply above, you will leave Remote OK and go to the job application page for that company outside this site. Remote OK accepts no liability or responsibility as a consequence of any reliance upon information on there (external sites) or here.

ConvertCalculator

 

Junior Full Stack Developer Complex Technical Support

Junior Full Stack Developer Complex Technical Support  


ConvertCalculator


meteor js

javascript

full stack

dev

meteor js

javascript

full stack

dev


👁 5,586 viewed | ✍️ 881 applied (16%)
This job post is archived and the position is probably filled. Please do not apply.
\n\nDevelopment\n\n#Location\n- Remote

See more jobs at ConvertCalculator

# How do you apply?\n\n This job post is older than 30 days and the position is probably filled. Try applying to jobs posted recently instead.
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When applying for jobs, you should NEVER have to pay to apply. That is a scam! Posts that link to pages with "how to work online" are also scams. Don't use them or pay for them. Also always verify you're actually talking to the company in the job post and not an imposter. Scams in remote work are rampant, be careful! When clicking on the button to apply above, you will leave Remote OK and go to the job application page for that company outside this site. Remote OK accepts no liability or responsibility as a consequence of any reliance upon information on there (external sites) or here.

Crossover


L2 Customer Support Architect ($60k/year)

L2 Customer Support Architect ($60k/year)


Crossover


helpdesk

technical support

software support

l2

helpdesk

technical support

software support

l2


👁 1,623 viewed | ✍️ 36 applied (2%)
This job post is archived and the position is probably filled. Please do not apply.
**We are looking for professionals who want to work for a support team, unlike any other support organization. We want to build a team with the exceptional few IT professionals who can couple their technical acumen with their exceptional verbal and written communication skills.**\n\nL2 Customer Support Architects enjoy working on complex issues and the challenge that comes with escalated tickets. It is essential to have a deep understanding of software support tools and strong technical skills. World class service is more than solving the issue, it’s about providing the customer with an experience. L2 agents are expert communicators and strive for high-quality scores.\n\n\n# Responsibilities\n **Responsibilities:**\n\nYou will be working in an atypical customer contact center. You will connect with customers through different channels supporting cutting-edge products. You will be empowered to provide end-to-end support, and you will be encouraged to problem solve and take accountability for the customer experience.\n \n\n# Requirements\n**Mandatory requirements:**\n* Bachelor’s degree or equivalent\n* Pristine spoken and written English\n* +4 years as a front-line agent supporting software products\n* Ability to perform at a high level solving at least 15 tickets per day\n* Ability to read code without any problems, regardless of the programming language\n* Ability to write basic scripts in various programming languages (from automating jobs to creating connectors)\n* Ability to learn multiple products across multiple technologies\n\n**Can demonstrate an intermediate to advanced understanding of the following:**\n* Windows or Unix/Linux Server\n* Network and Web servers\n* Database MS SQL / MySQL / Oracle / PostgreSQL\n* Sharepoint\n* Active Directory\n* Java / JavaScript / CSS / HTML\n* AWS\n* Docker\n* Python

See more jobs at Crossover

# How do you apply?\n\n This job post is older than 30 days and the position is probably filled. Try applying to jobs posted recently instead.
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When applying for jobs, you should NEVER have to pay to apply. That is a scam! Posts that link to pages with "how to work online" are also scams. Don't use them or pay for them. Also always verify you're actually talking to the company in the job post and not an imposter. Scams in remote work are rampant, be careful! When clicking on the button to apply above, you will leave Remote OK and go to the job application page for that company outside this site. Remote OK accepts no liability or responsibility as a consequence of any reliance upon information on there (external sites) or here.

Crossover


L1 Customer Support Engineer ($30k/year)

L1 Customer Support Engineer ($30k/year)


Crossover


helpdesk

technical support

software support

l1

helpdesk

technical support

software support

l1


👁 2,003 viewed | ✍️ 14 applied (1%)
This job post is archived and the position is probably filled. Please do not apply.
At Crossover, we are firm believers that customers deserve to be heard, cared for and treated with respect. This is the foundation for delivering world-class service. We are in search of those higher-level agents that possess technical expertise and are masters at delivering exceptional customer service.\n\n# Responsibilities\n **Responsibilities:**\n\nOur agents are passionate, smart and understand that world-class service is not just about solving the problem. It’s about the experience. We put our customers first. As a Level 1 Customer Support Engineer, you will be the cornerstone of this philosophy.\n\nThis is a remote position, and therefore superb written and verbal communication skills are vital to success. Our agents must be able to communicate effectively and professionally with our customers while utilizing their technical experience and knowledge to resolve issues to reach high-quality service.\n \n\n# Requirements\n**Mandatory requirements:**\n\n* Strong oral/written communication skills in English\n* +2 years as a front-line agent supporting software products\n* Ability to perform at a high level solving at least 15 tickets per day\n* Ability to learn multiple products across multiple technologies\n* Ability to write knowledge base articles and step by step guides\n* Well versed in current software support practices and tools including troubleshooting, issue tracking, and ticket management\n\n**Basic to Intermediate technical knowledge in the following:**\n* Unix/Linux\n* Database MS SQL / MySQL / Oracle / PostgreSQL\n* AWS\n* Active Directory\n* Network and Web Servers\n* Sharepoint\n* Java / JavaScript / CSS / HTML\n

See more jobs at Crossover

# How do you apply?\n\n This job post is older than 30 days and the position is probably filled. Try applying to jobs posted recently instead.
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When applying for jobs, you should NEVER have to pay to apply. That is a scam! Posts that link to pages with "how to work online" are also scams. Don't use them or pay for them. Also always verify you're actually talking to the company in the job post and not an imposter. Scams in remote work are rampant, be careful! When clicking on the button to apply above, you will leave Remote OK and go to the job application page for that company outside this site. Remote OK accepts no liability or responsibility as a consequence of any reliance upon information on there (external sites) or here.

Private this will be provided once an NDA has been signed


Meteor Developer Required Take over Support Cloud Based Paas Platform Needs Know Have Vast Experience Meteor Blaze


This is a remote position

Meteor Developer Required Take over Support Cloud Based Paas Platform Needs Know Have Vast Experience Meteor Blaze


Private this will be provided once an NDA has been signed

This is a remote position

meteor js

dev

customer support

cloud

meteor js

dev

customer support

cloud


👁 1,430 viewed | ✍️ 4 applied (0%)
This job post is archived and the position is probably filled. Please do not apply.
\n\n#Location\n- This is a remote position

See more jobs at Private this will be provided once an NDA has been signed

# How do you apply?\n\n This job post is older than 30 days and the position is probably filled. Try applying to jobs posted recently instead.
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When applying for jobs, you should NEVER have to pay to apply. That is a scam! Posts that link to pages with "how to work online" are also scams. Don't use them or pay for them. Also always verify you're actually talking to the company in the job post and not an imposter. Scams in remote work are rampant, be careful! When clicking on the button to apply above, you will leave Remote OK and go to the job application page for that company outside this site. Remote OK accepts no liability or responsibility as a consequence of any reliance upon information on there (external sites) or here.

Dropsource


Developer Support Specialist

Developer Support Specialist


Dropsource


dev

customer support

digital nomad

dev

customer support

digital nomad


👁 969 viewed | ✍️ 8 applied (1%)
This job post is archived and the position is probably filled. Please do not apply.
\nOPPORTUNITY\n\nDropsource is looking for someone to drive and deliver developer support to our users. If you love helping people solve problems and enjoy troubleshooting complex technical issues, this is an opportunity to help our community of users build data-driven and truly native mobile apps on the Dropsource platform. You’ll be part of an innovative, high-tech, well-funded startup working to change the way software is built. The Dropsource editor is a unique development environment that dramatically speeds up the process of app creation. We are not looking for the average customer support person for this role – you will become a Dropsource expert and will provide reliable and professional guidance to our users that will help them to implement a wide variety of app use cases. You’ll regularly debug development projects, specifications, and integrations.\n\nWHAT YOU’LL DO\n\nYou’ll own Developer Support at Dropsource, taking responsibility for fielding support requests, work with product developers and other team members to ensure swift resolutions to user issues, while aiming to resolve support problems yourself without assistance wherever possible, and build best practices for support. You’ll need to quickly onboard yourself with the platform and other technologies as required, finding the information you need to give our users the help they need to develop their apps. This role needs a self-directed, analytical individual who is motivated by customer success, is keen to create a dialogue with our community, and to capture user feedback on the product.\n\nYour responsibilities will include:\n\n\n* Respond to support requests via live chat, forum, email, calls\n\n* Manage support via a variety of channels, prioritizing effectively between issue and customer types\n\n* Support will include troubleshooting problems in the functionality of user apps / helping users to debug projects, implement app development use cases, and integrate external services with the platform\n\n* Drive support strategy within the team\n\n* Liaise with developers to report and follow up on bugs/issues\n\n* Liaise with other team members to contribute to product, marketing, and education initiatives\n\n* Analyze and report on user feedback\n\n* Advocate for the user perspective, proactively flagging up potential issues\n\n* Help with enterprise client support\n\n* Contribute to product and roadmap discussions and decisions based on your frontline interactions with the Dropsource user community, guarding a customer-first orientation\n\n\n\n\nRequirements and Qualifications\n\nThe ideal candidate will meet the following requirements:\n\n\n* Experience delivering technical support\n\n* Ideally you’ve supported users on a developer product\n\n* You’re a problem solver and facilitator, motivated to help people build their projects\n\n* You strive to achieve a high level of responsiveness and are always focused on customer success / satisfaction\n\n* Understanding of software development concepts and willingness to learn\n\n* You might not be a software developer but you can code to a basic level in at least one language (e.g. HTML, Javascript, Java, JSON) and will be confident learning about app development, APIs, data modeling, and tinkering with other technologies as required\n\n* You can pick up skills quickly, synthesizing what you’ve learned and conveying it to others\n\n* Familiarity with mobile development concepts is a plus\n\n* Self-directed, proactively taking responsibility for issues and able to figure out problems with minimal help\n\n* When you encounter something you don’t know, your first instinct is to figure it out yourself, but you know when to ask for help when you do need it\n\n* You enjoy developing constructive relationships with a community of users\n\n* Able to thrive within a fast moving startup environment including people in different locations\n\n* Excellent written communicator, able to convey complex instructions and guidance to people from a diverse range of backgrounds, many speaking English as a second language\n\n\n\n\nDropsource Offers\n\nDropsource is headquartered in downtown Raleigh, NC and offers flexible office hours, telecommuting options, competitive salaries and benefits and equity participation.\n\nDROPSOURCE (QUEUE SOFTWARE INC.) IS AN EQUAL OPPORTUNITY EMPLOYER

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Dealer Inspire


Support Developer

Support Developer


Dealer Inspire


dev

customer support

digital nomad

dev

customer support

digital nomad


👁 976 viewed | ✍️ 2 applied (0%)
This job post is archived and the position is probably filled. Please do not apply.
\nAbout You:\n\nYou are the kind of developer who leaves no stone unturned when fixing a bug or completing a task. You have a knack for detail; especially details that aren’t working the way they should. If something is broken, you go the extra mile to fix it, while looking out for ways to improve it at the same time. You value code quality and reliability. You thrive in a collaborative team environment.\n\nJob Description:\n\nExecution of client requests, bug fixes, updates, and maintenance on production WordPress websites. Working out of our support desk system, you will interact with clients, troubleshoot issues, build custom functionality, address frontend display problems, and be a knowledge resource for teams with less technical background.\n\nRequired Skills:\n\n\n* Strong knowledge of HTML, CSS, JS, PHP.\n\n* Understanding of WordPress and experience building wordpress themes.\n\n* Familiarity and experience with Git/Mercurial.\n\n* Familiarity with frontend frameworks like Bootstrap, Bourbon, or Foundation.\n\n* Expertise in building and testing responsive sites.\n\n* Must be organized, detail oriented, and able to juggle multiple projects with varying timelines and requirements.\n\n* Fast learner & interested in new technologies.\n\n* The ability to remain cool under pressure.\n\n\n\n\nNice to have:\n\n\n* Experience with SASS/SCSS.\n\n* Experience with build tools like Grunt or Gulp.\n\n* Any design experience with Photoshop, Illustrator, InDesign etc.\n\n\n\n\nResponsibilities May Include:\n\n\n* Development work on client websites using our Award-Winning, WordPress based platform.\n\n* Working with our support team, backend developers, and designers to fulfill support requests.\n\n* Turning Photoshop mockups into functioning modules or pages.\n\n* Correct bugs / issues on current sites.\n\n* Building new features or custom functionality on client sites.\n\n\n\n\nCompensation:\n\n\n* Compensation based upon skill and previous experience. Motivated and talented individuals may advance quickly in our fast growing company.\n\n\n\n\nPerks:\n\n\n* Health & Dental Insurance\n\n* 100% match of your 401k contributions up to 4% of your gross income\n\n* 10 days paid time off, 4 days of sick time and selected paid holidays\n\n* Work time/Fun time bi-monthly team outings\n\n* Coaching and career building\n\n* Subsidized gym membership\n\n* Subsidized internet access for your \n\n\n

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Human Brain Project PCO EPFL


Go Software Development Services for Openid Connect Support the DVID Image Database

Go Software Development Services for Openid Connect Support the DVID Image Database


Human Brain Project PCO EPFL


golang

dev

customer support

digital nomad

golang

dev

customer support

digital nomad


👁 923 viewed | ✍️ 25 applied (3%)
This job post is archived and the position is probably filled. Please do not apply.
Geneva, Switzerland - This contract is for software development services needed to extend the DVID Image service (https://github.com/janelia-flyem/dvid) to it to authenticate with HBP Identity Service. The extended DVID image service must also allow role-based authorization on par...

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Human Brain Project PCO EPFL


Go Software Development Services for Swift Storage Backend Support the DVID Image Database

Go Software Development Services for Swift Storage Backend Support the DVID Image Database


Human Brain Project PCO EPFL


golang

swift

dev

customer support

golang

swift

dev

customer support


👁 1,150 viewed | ✍️ 23 applied (2%)
This job post is archived and the position is probably filled. Please do not apply.
Geneva, Switzerland - This short-term contract is for software development services needed to extend the DVID Image service (https://github.com/janelia-flyem/dvid) to allow use of Openstack Swift as a backend storage service in performance sensitive use cases. As the DVID Image s...

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NUXEO


Java Development Support


Lisbon

Java Development Support


NUXEO

Lisbon

jira

javascript

java

full time

jira

javascript

java

full time


👁 3,420 viewed | ✍️ 2 applied (0%)
This job post is archived and the position is probably filled. Please do not apply.
Nuxeo develops the most scalable digital asset management platform in the world.\n\n\n\nWe are a worldwide team of engineers who love what they do. And it shows! At Nuxeo, whatever the role, each team member is committed, open-minded, with an unwavering focus on helping our customers solve their problems.\n\n\n\nAnd we reward that integrity with a strong organisational culture, casual attitude, respect for individuality, plus benefits and perks.\n\n\n\nAt the moment we are looking for an experienced Java Developer that really likes dealing with clients and offer them support.\n\n\n\nBut wait right there: - this is not your usual support & maintenance job!!\n\n\n\nAt Nuxeo, our support staff are premium collaborators, with a senior profile in Java, ability to focus on front-end issues and a flexible approach to back-end challenges.\n\n\n\nAs part of the Nuxeo support team, you will play a crucial role in providing assistance to the client's technical teams, while they build and work with the Nuxeo Platform.\n\n\n\nYou will answer in a timely manner to any issues submitted by our customers. You will also listen to their needs and forward feedback to the appropriate internal team for further investigation.\n\n\n\nBut because our client is not the end user, but rather a developer as well, you will need to become an expert on the Nuxeo platform in order to answer questions and resolve issues. You will offer support in configuring and customizing our platform. So you will need to audit and debug source code, plus use the tools that allow us to communicate with our customers (eg.: JIRA, conference calls and video calls).\n\n\n\nThis position requires a true engineering mindset: if you love to investigate a problem and find the solution, you will fit right in! If you like puzzles and challenges, we have a lot to offer:\n\n\n\n* A complete platform with a large technical and functional scope and many configuration options and extensions\n\n* International customers with many use cases and challenging issues (performance, customization, recommendations, etc.)\n\n* A set of expert developers, in an Agile environment, to help you find solutions and extend the Nuxeo Platform\n\n* And a really nice team, right here in Lisbon - apply and come meet us! \n\n#Salary\n - \n\n\n#Location\n- Lisbon

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When applying for jobs, you should NEVER have to pay to apply. That is a scam! Posts that link to pages with "how to work online" are also scams. Don't use them or pay for them. Also always verify you're actually talking to the company in the job post and not an imposter. Scams in remote work are rampant, be careful! When clicking on the button to apply above, you will leave Remote OK and go to the job application page for that company outside this site. Remote OK accepts no liability or responsibility as a consequence of any reliance upon information on there (external sites) or here.


👁 1,581 viewed | ✍️ 72 applied (5%)
This job post is archived and the position is probably filled. Please do not apply.
BuddyBoss is a leading provider of WordPress and BuddyPress driven solutions, for online community platforms. Our products are used in thousands of E-learning sites, MarketPlaces, and other community type platforms. \n\nWe also build custom development solutions for startups and established organizations, to address their specific platform requirements. \n\nWe are seeking ambitious, dynamic, smart and energetic individuals to join our growing team! If you are motivated to deliver high-quality and innovative services, BuddyBoss can offer you a great and fulfilling career opportunity. Here are a few reasons why you’ll love working for BuddyBoss:\n\n* We work on some really interesting projects, and we are always pushing the boundaries of WordPress and BuddyPress.\n* We all work remotely. Some of us are traveling throughout the year, working from various countries. Others are working from the comfort of their home.\n* We try to all meet at least once a year at a fun destination, and we’re always super excited to see each other.\n\n### KEY DUTIES AND RESPONSIBILITIES\n\n* Supporting our customers via our support forum & ticketing system and other communication channels\n* Combining technical expertise with customer service to resolve questions and issues with speed and efficiency\n* Taking every opportunity to delight our customers and exceed their expectations so much that they HAVE to tell others\n* Identifying patterns and recommending improvements to management\n* Handling large amounts of incoming tickets and respond in a timely manner\n* Keeping constant communication with management regarding\n* Authoring Success documentation for our customer facing Help Center\n* Providing suggestions on methodology, processes, and tools to increase team effectiveness\n\n### REQUIRED SKILLS AND EXPERIENCE\n\n* Good knowledge in PHP and object orientated programming\n* Good knowledge of Javascript/jQuery\n* Experience with Git and other version control systems\n* Experience with HTML5, Javascript, CSS3 and responsive design\n* Experience working with BuddyPress\n* Full knowledge of our products\n* A can-do attitude\n* Exceptional time management and organizational skills\n* Passion for excellence at every level\n* Superb verbal and written communication skills\n* Actively stays up to date with the latest trends and techniques in web development and customer support

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👁 2,286 viewed | ✍️ 2 applied (0%)
This job post is archived and the position is probably filled. Please do not apply.
View the full posting at: https://cornershopcreative.com/help-wanted-wordpress-developer-support-specialist/\n\nCornershop Creative (https://cornershopcreative.com) is seeking an awesome, U.S.-based WordPress developer to join our distributed team.\nThe core responsibility for this position will be investigating, troubleshooting, and coding solutions for WordPress-based websites and applications for our non-profit and small business clients. The person occupying this role will spend his or her time making iterative changes and bug fixes to design, functionality, and backend improvements of the dozens of websites Cornershop manages and maintains. Tasks may include setting up WordPress custom post types, fields and taxonomies; troubleshooting server errors and migrating sites to hosts; and minor HTML, CSS (SASS), and JS coding for custom themes. Additionally, this position may be responsible for developing and maintaining custom WordPress plugins.\nOur ideal candidate is a hard-working, curious troubleshooter comfortable working independently with little supervision, but who also enjoys working as part of a team that includes developers and non-developers. Since we're a distributed shop, you’ll get to work from home! Cool, right?\nSpecifically, the things we’re looking for include:\n\n * Experience with receiving potentially vague end-user bug reports, recreating the issues, and diving into the codebase to quickly identify root causes\n * Significant experience with WordPress theming: template hierarchy, hooks, WP_Query, etc.\n * Strong knowledge of HTML5 markup and CSS3\n * Ability to write CSS/SASS for cross-browser, responsive design (not just by using Bootstrap)\n * Decent JavaScript skills (particularly in jQuery and/or the Node.js ecosystem)\n * Experience managing codebases and deploying websites onto third-party hosts via git, and/or sFTP, making DNS record changes, etc\n * Past experience with quickly and effectively maintaining/troubleshooting/supporting code written by other developers\n * Familiarity with command line tools like git, gulp and wp-cli\n * Ability to laugh at our stupid jokes (and the occasional good one)\n * Familiarity with current (and evolving) best practices in front-end dev regarding semantics, performance, cross-browser consistency, etc.\n * Ability to not lose your s#!% when you occasionally get feedback like “can we make the logo bigger?” or “change the padding by 1px” (and then getting asked to change it back), which may happen despite our best efforts \n * Willingness to work in a fast-paced environment (we keep pretty busy!) and manage a workload of several projects at a time\n * Superb written and oral communication skills\n\n\n\n\nOther stuff we’d love it if you’re good at, but aren’t requirements:\n\n * Working with and customizing BuddyPress\n * Troubleshooting mySQL performance issues (and writing performant queries)\n * Familiarity with Apache/nginx configuration, tuning and troubleshooting\n * Ability to understand and work with common third-party REST APIs\n * Develop ingenious scripts to facilitate complicated cross-platform content migrations\n * Using Photoshop and understanding challenges in designing for the web\n * Working with nonprofit CRM tools such as Salsa, Luminate Online, Engaging Networks, Blue State Digital, and Classy\n * Remembering to un-mute yourself before talking on conference calls\n * Being passionate about progressive causes\n * Writing basic bash scripts and performing other devops/Linux sysadmin kinds of stuff\n\n\n\nCornershop Creative is an award-winning online services agency committed to listening carefully to our non-profit and small business clients and helping them achieve their goals. Our designs are beautiful, and our websites are creative and innovative. Learn more about us at https://cornershopcreative.com/.\nTo apply, send an email to [email protected] with the following:\n\n * Your résumé, which should include an indication of which American state you live and work in\n * A brief cover letter, explaining why you’re excited about this opportunity\n * Links to work you’ve done that we should see, such as recent websites, git repos, or contributed plugins/modules/themes\n * Ideal salary range\n\n\n\n \nU.S. Applicants only!\nPlease be sure to include all of these items — to save everyone valuable time we’ll throw out incomplete applications. Thanks for understanding.\nCornershop is an equal opportunity employer.

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When applying for jobs, you should NEVER have to pay to apply. That is a scam! Posts that link to pages with "how to work online" are also scams. Don't use them or pay for them. Also always verify you're actually talking to the company in the job post and not an imposter. Scams in remote work are rampant, be careful! When clicking on the button to apply above, you will leave Remote OK and go to the job application page for that company outside this site. Remote OK accepts no liability or responsibility as a consequence of any reliance upon information on there (external sites) or here.

NUXEO


Software Support Engineer


Lisbon

Software Support Engineer


NUXEO

Lisbon

jira

javascript

java

engineer

jira

javascript

java

engineer


👁 1,671 viewed | ✍️ 2 applied (0%)
This job post is archived and the position is probably filled. Please do not apply.
Nuxeo provides a Hyperscale Digital Asset Platform that helps enterprise organizations unlock the full value of their digital assets to grow revenue, improve performance, and maximize investments.\n\n\n\nWe are engineers at the core and we love what we do. And it shows! At Nuxeo, whatever the role, each team member is uncompromising, with an unwavering focus on helping our customers solve their problems.\n\n\n\nThat's why we foster natural curiosity, a strong desire to share the best practices, and we reward our teams with support, benefits, fun, professional development and challenging tasks.\n\n\n\n\n\n\n\nAt the moment we are looking for a Software Support Engineer, with a background in Java development, that will help us provide technical support to our customers.\n\n\n\nAs part of the support team, you will play a crucial role in providing assistance to our client technical teams, including client onboarding, while they build and work with the Nuxeo Platform.\n\n\n\nYou will answer in a timely manner to any issues submitted by our customers. You will also listen to their needs and forward feedback to the appropriate internal team for further investigations. The aim is to become an expert on the platform in order to answer questions and resolve issues for our customers. You will support them in configuring and customizing our platform. So you will need to audit and debug source code, plus use the tools that allow us to communicate with our customers (eg.: JIRA, conference calls and video calls).\n\n\n\nThis position requires a true engineering mindset: if you love to investigate a problem and find the solution, you will fit right in! If you like puzzles and challenges, we have a lot to offer:\n\n\n\n* A complete platform with a large technical and functional scope and many configuration options and extensions\n\n* International customers with many use cases and challenging issues (performance, customization, recommendations, etc.)\n\n* A team of expert developers to help you find solutions and extend the Nuxeo Platform \n\n \n\n#Salary\n - \n\n\n#Location\n- Lisbon

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When applying for jobs, you should NEVER have to pay to apply. That is a scam! Posts that link to pages with "how to work online" are also scams. Don't use them or pay for them. Also always verify you're actually talking to the company in the job post and not an imposter. Scams in remote work are rampant, be careful! When clicking on the button to apply above, you will leave Remote OK and go to the job application page for that company outside this site. Remote OK accepts no liability or responsibility as a consequence of any reliance upon information on there (external sites) or here.

Fantana


Developer Support

verified
UK

Developer Support


Fantana

UK

meteor js

dev

customer support

digital nomad

meteor js

dev

customer support

digital nomad


👁 1,426 viewed | ✍️ 2 applied (0%)
This job post is archived and the position is probably filled. Please do not apply.
\nFollowing a period of review, we wish to rekindle this activity. \n\n#Location\n- UK

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When applying for jobs, you should NEVER have to pay to apply. That is a scam! Posts that link to pages with "how to work online" are also scams. Don't use them or pay for them. Also always verify you're actually talking to the company in the job post and not an imposter. Scams in remote work are rampant, be careful! When clicking on the button to apply above, you will leave Remote OK and go to the job application page for that company outside this site. Remote OK accepts no liability or responsibility as a consequence of any reliance upon information on there (external sites) or here.


👁 1,855 viewed | ✍️ 2 applied (0%)
This job post is archived and the position is probably filled. Please do not apply.
Solcast is looking for a multi-talented software developer to help us expand, improve and support our solar radiation and solar power forecasting API to enable industry transition to a more solar powered future.\nThe role is an 18 month, full-time contract position. We have an office in Canberra ACT, and we are also open to remote work within the +7 to +12 UTC time zones, preferably within Australia.\n#### Responsibilities\n- Writing web services using .NET Core and the ServiceStack framework\n- Write unit and integration tests for the API\n- Working with customers of the API including troubleshooting and writing documentation\n- Working with our researchers to support them furthering the field of solar radiation forecasting\n- Building internal tools to make our developers and researchers lives easier\n- Occasional working across multiple programming languages when required, this may include R, MatLab, Python and others.\n- Building and maintaining applications running in a Linux and Docker environments\n- Supporting our applications running on AWS including support resolution and troubleshooting\n- Optimizing database queries and functions.\n- Building and integrating automation and monitoring systems to help us keep the API online without human interventionnpm dt\n- Responding to production outages out of hours (compensated with time-in-lieu)\n#### Required skills and experience for this position\n- Strong interest in solar energy technology\n- Working well with a remote team\n- Experience supporting linux production systems and tooling\n- Working openly within a team, comfortable making, owning and sharing mistakes, learning from them and moving on\n- Strong skills in writing HTTP based APIs\n- Strong front end web development\n- Strong .NET or Java experience\n- Good with SQL, confident working with both standard SQL, Postgres and .NET/Java ORMs\n#### Desirable skills and experience for this position\n- Working experience of GIS based systems\n- Experience working with AWS\n- Working with statistical modeling tools such as R or MatLab\n- Experience with the ServiceStack framework\nIf you think you fit some or all the above, we'd love to hear from you, please send your resume and cover letter to [[email protected]](mailto:[email protected])\nNo contacts from recruitment agencies or consultancies will be considered.

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When applying for jobs, you should NEVER have to pay to apply. That is a scam! Posts that link to pages with "how to work online" are also scams. Don't use them or pay for them. Also always verify you're actually talking to the company in the job post and not an imposter. Scams in remote work are rampant, be careful! When clicking on the button to apply above, you will leave Remote OK and go to the job application page for that company outside this site. Remote OK accepts no liability or responsibility as a consequence of any reliance upon information on there (external sites) or here.


👁 1,730 viewed | ✍️ 12 applied (1%)
This job post is archived and the position is probably filled. Please do not apply.
Are you a tech-savvy person who likes helping others? Do you have a passion for productivity? Do you want a full-time job working remotely? If so, you could be a perfect software trainer for Productive Power.\n\nAs a software trainer, you will work one-on-one with professionals, teaching them a series of best practices for Microsoft Outlook and OneNote that significantly increases their organization and productivity. Through a series of online meetings, you will instruct participants how to better manage their email, tasks, calendar, and notes, and monitor their progress to ensure they have correctly implemented our proprietary techniques.\n\nRequirements\n• Bachelor's degree\n• At least two years of software training or software support experience\n• Highly proficient in Microsoft Outlook\n• Ability to interact comfortably with executives\n• Comfortable working remotely\n• Exceptional communication skills\n• Sincere interest in helping people\n• Strong organizational skills\n• PC w/Windows operating system\n• Live in the United States\n\nCompensation Plan\n• Competitive salary\n• Performance bonus\n• Paid time off (vacation, personal and sick)\n• Paid holidays\n• Employer funded Health Reimbursement Account (HRA)\n• 401(k) plan with company match\n\nJoin our growing team of dynamic professionals and engage in rewarding work that will enhance your technical and customer service skills. Enjoy the fulfillment that comes from helping professionals increase the quality of their lives.\n\nIn compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States and to complete the required employment eligibility verification document form upon hire.

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Rackspace the #1 managed cloud company


Senior Software Developer Fanatical Support For AWS

Senior Software Developer Fanatical Support For AWS


Rackspace the #1 managed cloud company


senior

customer support

dev

digital nomad

senior

customer support

dev

digital nomad


👁 1,634 viewed | ✍️ 3 applied (0%)
This job post is archived and the position is probably filled. Please do not apply.
\nTHIS POSITION IS REMOTE\n\n\nRackspace is seeking talented developers to help build our Fanatical Support for AWS business. Our product consists of tooling and automation that enables our customers to get the outcomes they want from their AWS infrastructure, including high availability, security, performance, and cost optimization.\n\n\nWe're a small team working to continuously grow this new business, so we're looking for developers who ship early and often while maintaining healthy engineering discipline. We write automated tests for everything we build, and we deploy to production several times daily. Because we're distributed, we're remote-friendly -- we collaborate with Slack, Screenhero, and video conferences.\n\n\nWe use React, Redux, and ES6 in our customer-facing web application along with Node (and a bit of Python) for several API services that power specific features. We host on AWS and take advantage of a wide cross-section of the AWS portfolio, including EC2 Container Service, Dynamo, Lambda, and numerous others. In short, we choose technologies that let us  deliver quickly with high quality, and focus on our product's value.\n\n\nResponsibilities:\n\n\n* Deliver product features for our UI and APIs\n\n* Write clean, maintainable code using engineering best practices\n\n* Collaborate with other engineers, product managers, and user experience designers on a daily basis to identify the right technical solutions that achieve product goals\n\n* Continuously broaden and deepen your skill set to solve new technical challenges\n\n* Mentor and guide less experienced team members to provide technical direction\n\n* Provide Fanatical Support for our production system by fixing bugs and triaging alerts \n\n\n

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Real HQ


Support Developer

Support Developer


Real HQ


customer support

dev

digital nomad

customer support

dev

digital nomad


👁 1,377 viewed | ✍️ 3 applied (0%)
This job post is archived and the position is probably filled. Please do not apply.
\nHello! We’re Real HQ and we’re six years old. Since 2010, we’ve grown to 40+ employees, maintained profitability, and become one of the largest real estate referral services in North America. We have an office in Austin, TX but pride ourselves in being a remote company—more than half of our team is spread across the United States.\n\nOur product team consists of a designer and three senior-level web developers. We maintain an internal Rails CRM that supports our consumer-facing Rails app, Agent Pronto. We’ll be launching additional services over the next few years, along with the internal tooling needed to support them. In order to expand more quickly and efficiently, we’re looking for someone to focus on bug fixes and small enhancements to our existing apps.\n\nWho You Are *fingers crossed*\nYou’re a junior-ish Rails developer with a bit of professional experience who thrives in a flexible, self-directed environment. You know what it’s like to be interrupted throughout your day and are excited to work with people that value the maker’s schedule. You love helping people, fixing bugs, and solving problems. You transcend the left-brained developer stereotype, have an eye for design, and incorporate UX understanding into the things you build. Additionally:\n\n\n* You’re self-motivated to learn and incorporate new technologies and keep up with best practices.\n\n* You’re as comfortable writing code for the browser as you are code for the server.\n\n* You believe in the value of testing and rarely ship code without automated tests in place.\n\n* You have strong communication skills and are receptive to constructive feedback.\n\n* You have the ability to thoroughly, yet simply, explain features to everyday users.\n\n* You can clearly articulate your thoughts and feelings through writing.\n\n* You’re not afraid to ask for help.\n\n* You’re experienced with Rails, RSpec, SQL, JavaScript, HTML, CSS, and Git.\n\n* Your terminal is your friend.\n\n\n\n\nHow We Make\nWe don’t separate “product” from “engineering.” Our dev team is the product team, and we’re responsible for prioritizing what’s important and helping our users be awesome. We value feedback at every level and encourage everyone on the team (devs or otherwise) to speak up and contribute with their ideas, thoughts, and concerns throughout the process.\n\nWe communicate using Slack, Basecamp, GitHub, and Google Hangouts. Occasionally, we pair-code with Screenhero.\n\nSome Specifics\nWe’re looking to hire immediately for a full-time, salaried position. You can expect to be paid a competitive market rate and work around 40 hours per week. We request that you reside in the United States, but once hired, you’ll have the flexibility to work from anywhere. You can choose when to start and end work each day (though, we request at least some overlap with a 9-5 CST schedule). You’ll also be provided with the following perks and benefits:\n\n\n* Comprehensive health, dental, and vision coverage. We pay 100% of your premiums and 50% for your dependents.\n\n* Flexible vacation policy.\n\n* Up to 12 weeks of paid maternity / paternity leave.\n\n* Laptop upgrades every three years and new cell phones every two. We’ll also pay your monthly phone bill.\n\n* Fringe benefits (books, software, etc.)\n\n\n\n\nWe understand that working remotely can get a bit lonely, so we’re happy to provide a coworking space near you. You’ll also be invited to attend departmental meetups and our annual company retreat, Real Life. Last year, we spent an epic week in two South Lake Tahoe mansions.

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Crossover


Linux Board Support Package Software Engineer

Linux Board Support Package Software Engineer


Crossover


engineer

linux

customer support

dev

engineer

linux

customer support

dev


👁 1,583 viewed | ✍️ 14 applied (1%)
This job post is archived and the position is probably filled. Please do not apply.
\nLinux & Board Support Package Software Engineer - $100k \n \nAre you an experienced software engineer who is well-versed in C/C++ as well as Python and Shell Scripts? If you have Linux expertise and hands-on experience in board bring up, this role may be a great fit. We are looking for engineers with strong analytical skills who have a positive attitude and are hungry for learning and growth opportunities. \n \nJob Description: \n \nAs a Linux & Board Support Package Software Engineer, you will be responsible for developing Board Support Packages, performing board bring-ups and hardware validation, and developing custom utilities for benchmarking target hardware. You will carry out hardware and software unit level tests and functional integration tests and design multithreaded user space applications. \n \nKey Responsibilities: \n \n * \nDevelopment and porting of Board Support Packages (Boot loader & Linux kernel) for PowerPC, ARM architecture which includes developing and modifying device drivers, configuration files, I/O initialization and startup routines, memory management, OS configuration, extensions to kernels, boot loaders, etc. \n * \nPerform board bring-ups and hardware validation/ debugging. \n * \nDevelopment of custom utilities which can be useful for the benchmarking of target hardware or help application and verification team. \n * \nPerforming hardware/software unit level tests and/or functional integration tests. \n * \nDevelopment of multithreaded user space applications. \n * \nTools: JTAG based hardware emulators, hardware debugging tools e.g. Oscilloscope, Logic Analyzer, Protocol Analyzers, Kernel debugging tools e.g. ftrace, GIT, Subversion, GIT based code maintaining tools e.g. gerrit, gitlab \n \n \n \nRequired Skills and Experience: \n \n * \nB.S. in Engineering or Technology fields, preferably Computer Science \n \n \n * \n5+ years experience in related engineering field \n * \nMust possess detailed knowledge of Linux Device Drivers, subsystems and Linux Environment \n * \nHands on experience of board bring up \n * \nProgramming language: C/C++ \n * \nOperating System : Linux \n \n * \nGood understanding of device drivers, file systems, memory management and OS internals \n \n * \nScripting language: Python, Shell \n \n \n \n \nCompany Description: \n\n \nCrossover believes that the best talent is all around the world and we have embarked on an expedition to find and engage with these people. We connect the best people in the world with incredible jobs for Fortune 500 companies and unleash their potential through clear metrics and productivity measurement. \n \n \n \nCompensation: $50/hr \nLocation: Cedar Rapids, IA \n40 hrs/week \n To qualify: Start the process now by applying through our application link. If you meet the qualifications, we will proceed with a series of tests and interviews. Crossover is eager to see what you have to offer our cutting edge global workforce.\n \n Are you up for the challenge?

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Crossover


L2 Software Support Engineer

L2 Software Support Engineer


Crossover


engineer

customer support

dev

digital nomad

engineer

customer support

dev

digital nomad


👁 1,870 viewed | ✍️ 4 applied (0%)
This job post is archived and the position is probably filled. Please do not apply.
\nWe are looking for dynamic software support engineers join our team of highly skilled support professionals. Aureas ambition is to be a radically different enterprise software company that empowers our people to challenge convention every step of the way in delivering success for our customers. You will work on cutting edge technology in a fast paced and constantly improving virtual support center of excellence, with the option of working from the comfort of your own home. \nPRIMARY RESPONSIBILITIES: \n * \nOwn and resolve customer issues for our broad customer base of fortune 500 companies \n * \nSupporting mission critical applications during in various time zones \n * \nReproduce issues from customers' description of the problem and/or from customers' code snippet. \n * \nRead and interpret product log files. \n \n \n * \nCross train on multiple technologies across different verticals and Industries \n \n \n * \nTroubleshoot, diagnose and resolve customer issues independently, making use of the resources available to you. \n * \nWrite a knowledge-based article for every new issue you resolve \n * \nAttention to detail in analysis and CRM case updates. \n * \nCommunicate effectively with customers, including expectations for callbacks and follow-up on their issues. \n * \nManage difficult customers effectively and professionally, seeking help from senior staff or forums and other resources available to you as needed. \n * \nLog bugs with development team with clear and precise information, detailing the issue and how to reproduce. \n * \nDemonstrate an increasing level of customer care skills \n * \nWeekend on-call coverage for production issues (once youve reached the appropriate experience level) \n * Role is based during Eastern Standard Time or Central European Time\n \n

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👁 2,030 viewed | ✍️ 11 applied (1%)
This job post is archived and the position is probably filled. Please do not apply.
Looking for a multi-faceted role, supporting an organisation that makes a difference? \n\nHelp support, run and develop the internal IT operations of The IHTSDO - the non-profit terminology standards development organisation that's benefiting healthcare and clinical advancement worldwide.\n\nOur team of researchers, software engineers and core function staff all work from home. We're proponents of open source technology and our infrastructure is cloud-based. We're part of a wider community that's relying on our technology, and our own IT operations must stay usable, be robust and scale as we evolve.\n\nMentored by our Head of Technical Services and, working closely with our DevOps Lead, we need you to turn your hand to many things, including; software engineering environments running Confluence and JIRA; collaborative tools and our support desk; the systems behind our website and intranet; and our cloud infrastructure. \n\nThere are many new projects and milestones ahead. We share your passion for continuous improvement, adopting relevant new technologies and finding better ways of working.\n\nUpcoming projects:\n\nEnhancing and supporting new collaborative working tools and services based on the Atlassian suite of tools\nProvide world class support to our end users for the tools we use to run the organisation and our communities\nContributing to the IT operational roadmap, policy, process and documentation\nDelivering new services, resources and improvements on a per project basis\n\nAbout you:\n\n- You're ready for a mid-level role in IT operations support\n- You have excellent user empathy and good judgement\n- You learn quickly and you're adept at finding effective workable solutions\n- You have a Computing related degree, or an equivalent understanding of computer science\n- You're familiar with JIRA and Confluence and can administer these environments\n- You have supported and managed Google for Work services\n\nOur current systems run - mentoring provided:\n\nAtlassian suite; JIRA and Confluence | Google for Work | nginx | Freshdesk | continuous integration | Jenkins | Ansible | Continuum | Maestro | Maven | SVN | GitHub | Trello | Apache | PostgreSQL | MySQL | Java | Angularjs | Amazon Web Services | open source | and more\n\nSalary and benefits:\n\n- £35,000 – £50,000 or equivalent \n- 25 days paid holiday + bank holidays | discretionary home office setup assistance | laptop | expenses\n\nAbout us:\n\nThe IHTSDO is a non-profit clinical terminology standards organisation with 27 member countries worldwide. We seek to improve the health of humankind by fostering the development and use of suitable standardised clinical terminologies, notably the ‘SNOMED CT’ product, in order to support safe, accurate, and effective exchange of clinical and related health information. The focus is on enabling the implementation of semantically accurate health records that are interoperable. www.ihtsdo.org\n\nLocated: home based (within two hours' travel of UK)\n\nStart date: asap, by end of January 2016\n\n\nExtra tags: Atlassian, JIRA, Confluence, Cloud IT, Technical Support, Systems Developer, DevOps

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Visit The IHTSDO's website

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Binary Star


SQL Server VB .NET Support Developer

SQL Server VB .NET Support Developer


Binary Star


customer support

dev

digital nomad

customer support

dev

digital nomad


👁 2,251 viewed | ✍️ 4 applied (0%)
This job post is archived and the position is probably filled. Please do not apply.
\nAs an SQL Server and VB .NET Support developer you will work remotely with our partner to support their existing production platform.  You must be an excellent problem solver, developer, and consultant.  This is NOT an on-call production support position.  This will require very limited travel to the client site. \n\nResponsibilities\n\n\n* Debug Network, Hardware, Database, and Application issues\n\n* Develop solutions to production issues\n\n* Work with other teams to support the application\n\n* Evaluate performance and tune the application\n\n* Work full time remotely with client teams\n\n* Be a professional developer and consultant\n\n* Excellent communication skills\n\n\n\n\nSkills and Qualifications\n\n\n* Strong experience with SQL Server\n\n* Strong experience with stored procedures\n\n* Experience with the .NET Framework\n\n* Experience with Visual Basic\n\n* Debugging \n\n* Performance Tuning\n\n* Excellent Time Management\n\n* Working Remote\n\n* Professional Communication with both peers and management\n\n* University Degree\n\n\n

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When applying for jobs, you should NEVER have to pay to apply. That is a scam! Posts that link to pages with "how to work online" are also scams. Don't use them or pay for them. Also always verify you're actually talking to the company in the job post and not an imposter. Scams in remote work are rampant, be careful! When clicking on the button to apply above, you will leave Remote OK and go to the job application page for that company outside this site. Remote OK accepts no liability or responsibility as a consequence of any reliance upon information on there (external sites) or here.

Xamarin


Mobile App Developer Xamarin.forms Support

Mobile App Developer Xamarin.forms Support


Xamarin


xamarin

mobile

customer support

dev

xamarin

mobile

customer support

dev


👁 4,296 viewed | ✍️ 4 applied (0%)
This job post is archived and the position is probably filled. Please do not apply.
\nYour Role:\n\nAs a Mobile App Developer, Xamarin.Forms Support on the Customer Support team, you’ll be the first point of contact with Xamarin’s customers. You’ll work closely with product engineers and guide customers from a potential problem to a successful solution, delighting customers in the process.\n\nXamarin.Forms is a revolutionary framework that enables developers to build native UIs for iOS, Android, and Windows with a single, shared codebase. The Mobile App Developer, Xamarin.Forms Support will help us keep up with the amazing excitement and demand from our users, working directly with end users in our vibrant Xamarin.Forms community to understand and address their issues and make building apps with Xamarin.Forms a delight.\n\nKey Responsibilities:\n\n\n* Work through support cases and prioritize cases appropriately\n\n* Write sample applications to investigate potential bugs and issues\n\n* Work with customers to help them achieve their goals using Xamarin technologies\n\n* Monitor issues on the Xamarin Mailing Lists, Forums, as well as other public channels such as StackOverflow\n\n\n\n\nWhat We're Looking For:\n\n\n* 2+ years C# and .NET framework experience\n\n* Xamarin.Forms experience\n\n* Sample artifacts of your coding acumen, examples include: GitHub projects, or other open source participation, sample bug reports filed, Stack Overflow reputation, technical Blog\n\n* Excellent written communication skills\n\n* Ability to adapt to different scenarios because everyday is different!\n\n\n\n\nBonus Experience:\n\n\n* Broad UI Toolkit Experience. Have you used Flex? Awesome. JQuery? Great. Created custom WPF Controls? Fantastic. Working with Cairo? Incredible.\n\n* Familiar with the MVVM design pattern\n\n\n

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fournova Software


Support Web Developer

Support Web Developer


fournova Software


customer support

web dev

dev

digital nomad

customer support

web dev

dev

digital nomad


👁 3,083 viewed | ✍️ 4 applied (0%)
This job post is archived and the position is probably filled. Please do not apply.
\nStarting in January 2016, we're looking for a web developer to help us provide great technical customer support and develop / maintain our many web projects around Tower.\n\nOur product Tower helps over 50,000 customers in companies like Apple, Google, Amazon, and Salesforce to easily & productively work with the Git version control system. You’ll have the chance to create applications that are actively used by thousands of great customers on a daily basis. Your work matters!\n\nProviding helpful & qualified customer support is an important part of our own aspiration. With Tower being a software development tool, customer questions are mostly technical. Therefore, we're looking for someone with a background in software development to help our customers with their technical questions on Git and version control.\n\nA second part of your job will be the development and maintenance of our many web projects: the Tower website and blog, our learning platform, the fournova website & blog, the Tower online documentation, and any new projects). You'll work with PHP, the Kirby CMS, and lots of HTML and modern Sass / CSS.\n\nYou'll also work closely with our marketing and design team to implement A/B tests, newsletter campaigns, launch new blog posts and tutorials, use modern APIs to connect services like Zendesk or Mailchimp, and much more.

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When applying for jobs, you should NEVER have to pay to apply. That is a scam! Posts that link to pages with "how to work online" are also scams. Don't use them or pay for them. Also always verify you're actually talking to the company in the job post and not an imposter. Scams in remote work are rampant, be careful! When clicking on the button to apply above, you will leave Remote OK and go to the job application page for that company outside this site. Remote OK accepts no liability or responsibility as a consequence of any reliance upon information on there (external sites) or here.

Xamarin


Mobile App Developer Support

Mobile App Developer Support


Xamarin


mobile

customer support

dev

digital nomad

mobile

customer support

dev

digital nomad


👁 4,568 viewed | ✍️ 4 applied (0%)
This job post is archived and the position is probably filled. Please do not apply.
\nYour Role:\n\nAs a Mobile App Developer on the Customer Support team, you’ll be the first point of contact with Xamarin’s customers. You’ll work closely with product engineers and guide customers from a potential problem to a successful solution, delighting customers in the process.\n\nKey Responsibilities:\n\n\n* Work through support cases and prioritize cases appropriately\n\n* Write sample applications to investigate potential bugs and issues within Xamarin Studio/Visual Studio with Xamarin.iOS and Xamarin.Android\n\n* Work with customers to help them achieve their goals using Xamarin technologies\n\n* Monitor issues on the Xamarin Mailing Lists, Forums, as well as other public channels such as StackOverflow\n\n\n\n\nWhat We're Looking For:\n\n\n* Sample artifacts of your coding acumen, examples include: GitHub projects, or other open source participation, sample bug reports filed, Stack Overflow reputation, technical Blog\n\n* Xamarin.iOS and Xamarin.Android experience preferred but not required \n\n* A strong interest in building mobile apps on iOS or Android and proficiency with C# and .NET (or a demonstrable willingness and ability to learn quickly)\n\n* Excellent written communication skills\n\n* Ability to adapt to different scenarios because everyday is different!\n\n\n

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When applying for jobs, you should NEVER have to pay to apply. That is a scam! Posts that link to pages with "how to work online" are also scams. Don't use them or pay for them. Also always verify you're actually talking to the company in the job post and not an imposter. Scams in remote work are rampant, be careful! When clicking on the button to apply above, you will leave Remote OK and go to the job application page for that company outside this site. Remote OK accepts no liability or responsibility as a consequence of any reliance upon information on there (external sites) or here.

IWT


Mid Level Support Engineer

Mid Level Support Engineer


IWT


dev

exec

excel

medical

dev

exec

excel

medical


👁 2,240 viewed | ✍️ 8 applied (0%)
This job post is archived and the position is probably filled. Please do not apply.
\nAre you interested in making a difference in healthcare supporting our innovative software?\n\nWe need a Mid-Level Support Engineer that is willing to quickly learn our software applications as soon as possible and be able to support our customers. The key responsibility of this position is to solve customer issues in a timely and courteous manner. The Support Engineer´s role is essential to maintaining our long term relationship with our customers by providing them excellent service. You work well on a team and as an individual. You communicate well with humans as well as computers. You are well-organized and thrive on change.\n\nAt IWT you will work in a casual, team-driven environment with other developers, analysts, and project managers to support, enhance and develop software.\n\nWe will consider remote personnel for this position (will be expected to make occasional office visits).

See more jobs at IWT

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When applying for jobs, you should NEVER have to pay to apply. That is a scam! Posts that link to pages with "how to work online" are also scams. Don't use them or pay for them. Also always verify you're actually talking to the company in the job post and not an imposter. Scams in remote work are rampant, be careful! When clicking on the button to apply above, you will leave Remote OK and go to the job application page for that company outside this site. Remote OK accepts no liability or responsibility as a consequence of any reliance upon information on there (external sites) or here.

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