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15 Remote Devops Customer Support Jobs at companies like Magemojo, Pressidium and Blockstream last posted 7 months ago

15 Remote Devops Customer Support Jobs at companies like Magemojo, Pressidium and Blockstream last posted 7 months ago

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We Are: \nMageMojo Magento hosting, a group of 35 talented devops peeps who all work remotely. We believe passionate, talented people all working together smoothly yields awesome work that lets us build a solid infra and processes to prevent fires instead of spending time always putting out fires. We get along and we constantly improve only because we don't bullsh!t each other or our clients, we don't hide or say what we think others want to hear. We do this with respect and we value truth, transparency and honesty above all else. Of course there are times when we are in headphones-on, hyper-concentration mode. But we also draw a lot of support from each other and try to focus on the "human side" of support. We are curious students of the internet age who are interested in continuing to enhance our own work, sharing what we've learned, and learning from those around us. \n\nYou Are: \nA solid human being with a good sense of humor in search of a job with a crew that is big enough to host important, meaningful sites and small enough to have fun doing it. Attention to detail and a seamless customer experience are important to you. You feel at home in the shell and have some scripting knowledge. You know there's nothing you can't do and no problem you can't solve with the help of the Interwebz, and Google of course. You have strong opinions about the way things should be done but aren't necessarily a zealot for any one process, technology, or denomination. You're inclined to express yourself through animated gifs and obscure movie quotes from the youtubes. You work well at the 11th hour, but even better at the first and second so we can be out at end of shift. You have an ear to the ground for new tech, whether it comes from hacker news or a programming subreddit, and a desire to dive in and try things out. \n\nHow To Apply: \nSubmit your resume and a few words about yourself, your achievements, what you love most in life, and what you want out of your career. We're not interested in standard issue cover letter babble and HR bubble wrap. Talk to us like a human being who values directness and using your own words. If you need to use a four-letter word to effectively express a previous engagement or an appropriately inappropriate metaphor to describe your ideal work environment, we'll take that over what you would think we typically "need to hear" in a job application. This is a full-time position with benefits and we're open to starting you with a freelance gig if wading into the water is preferred on both sides. Compensation is competitive and commensurate with experience.

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Blockstream


Devops Production Support Engineer

Devops Production Support Engineer


Blockstream


customer support

devops

engineer

devops

customer support

devops

engineer

devops

2yr
\nPioneering advancements in blockchain technology infrastructure, Blockstream is the leading company extending Bitcoin at the protocol level to support a broad range of new asset types and financial markets. Blockstream supports values of decentralization, privacy, end-to-end security, user control, and open, permissionless innovation.\n\nAs a DevOps / Production Support Engineer you will be responsible for all aspects of operational maintenance and incident response for a 24x7 mixed cloud and bare metal Linux production operations environment. You will oversee day to day deployments, ensuring that service SLAs are met, and responding to outages as necessary.\n\nIdeally, you have experience in both formal operational roles -- a NOC  or equivalent environment -- and in startup DevOps or SRE roles. You will have the ability to work creatively within a standard set of operational guidelines. You thrive on well-defined process and you are proactive about ensuring that operational process bridges the gap between expectation and real-life experience.\n\nYou will enjoy a fast-paced creative atmosphere of a well-funded FinTech Series A startup, multitude of growth opportunities, excellent compensation and benefits, flexible working schedule, and an option for telecommute.\n\n*** A strong preference is given to the candidates living in Europe or in Asia.\n\nResponsibilities:\n\n\n* Oversight of Operational Environment: You will be responsible for being aware of the state of a running system and being familiar with every piece of it; you will be the first person to notice indications of operational anomalies and be capable of responding proactively well before an incident becomes service affecting.\n\n* Change Management: You will be responsible for managing changes to the running system in order to maintain SLAs. You will work closely with Engineering to track changes during development, at the point of deployment, and in production.\n\n* Ownership of Infrastructure: You will own, as part of the Production Services team, the infrastructure required to maintain production services, including monitoring and notification services, network infrastructure, and cloud service accounts.\n\n* Engineering Support: You will support ongoing Engineering efforts and provide input into systems design in support of SLAs. You will provide Engineering with day-to-day technical support and provide support for development environments.\n\n* Customer Interactions: You will act as the primary liaison with external customers in relation to production business-to-business services and will maintain relationships with vendors and service providers.\n\n\n\n\nRequirements:\n\n\n* 5+ years of experience in a formal operational environment (Data Center or ISP NOC or equivalent)\n\n* Understanding of operational responsibility and ability to own running services with little oversight.\n\n* Ability to perform all aspects of Unix / Linux server administration in Cloud and bare metal environments.\n\n* Exert Shell scripting skills\n\n* Strong Cloud experience (AWS, Google Cloud Services, Azure)\n\n* 24x7 Operations Experience\n\n* Security Orientation: genuine enthusiasm for all aspects of security -- network, physical, operational.\n\n* Comprehensive understanding of security practices in a distributed environment.\n\n* Ability to work with Software Engineering to ensure operations-focused systems design.\n\n* Experience with a subset of languages: Python, Ruby, Go, Rust, Javascript\n\n\n\n\nPluses:\n\n\n* Experience in DevOps and test/deployment automation\n\n* Network Engineering experience\n\n* Server Hardware experience\n\n* Data Center experience\n\n* Cluster administration experience\n\n* Software Engineering background\n\n* Bitcoin miner experience\n\n* Financial systems experience\n\n* Telco / ISP NOC or Operations background\n\n* Big Data experience\n\n* Chef / Ansible / Puppet etc.\n\n* GitHub or other repositories\n\n\n\n\nTo Apply:\n\n\n* Please share your resume in PDF, text or Word format. And we love to read Cover Letters!\n\n* Please share your own projects, Open Source contributions for immediate review\n\n* Tell us why you would be excited to work for Blockstream\n\n\n

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Skyscrapers


Customer Lead Engineer

verified

Customer Lead Engineer


Skyscrapers

verified

devops

cloud

engineer

customer support

devops

cloud

engineer

customer support

2yr

Stats (beta): πŸ‘ 924 views,✍️ 0 applied (0%)
You are passionate about open source technology, public cloud, containers, devops and modern application architectures and workflows? Then you might be the person we’re looking for!\n\n## About the role\n\nFor the *Customer Success Circle* we are looking for a person that can fill the role of *Customer Lead Engineer* as primary role. This role would ideally by combined with a more technical role that we have open (check our other openings).\n\nSkyscrapers has various kinds of customer stacks ranging from custom built cloud platforms based on CodeDeploy to the fully standardised container based platforms we've been building lately. The Customer Success circle is the group that works directly with our customers to deliver that technology and provide the necessary guidance.\n\nPeople in the Customer Lead Engineer role work with our customers to deliver the right technology, make sure they can use it and that the cooperation evolves in the right (technical) direction.\n\n## Your key responsibilities\n\nThis role is a combination of technical first point of contact, hands-on technical advisor and trusted liaison between both companies.\n\n* Be the main liaison between the customer’s development/ops and our team(s)\n* Communicate important events (roadmap changes, operational issues, …) to all stakeholders\n* Ensure operations go smooth for your customers\n* Support operational coverage of all customers, follow up and solve incidents\n* Bring customer feedback to the attention of the right circles in Skyscrapers\n* Align Skyscrapers Reference Architecture and customer roadmaps\n* Understand customer business, culture, challenges and direction\n* Integrate customers in our way of working (process, guidance & education)\n* Follow up customer work (setups, changes, etc) as they are handled in the Skyscrapers organisation.\n* Participate in a 24/7 rotation and emergency response (company wide) and some other non-24/7 shared responsibilities\n* Potentially take up other roles as well (secondary roles)\n\n## Interested?\n\nInterested? You can find [a more detailed description of the role here](https://skyscrapers.eu/jobs/lead-engineer). Also be sure to check out [the general jobs page for more important information](https://skyscrapers.eu/jobs).

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WizeHive


Devops Production Support Engineer

Devops Production Support Engineer


WizeHive


customer support

devops

engineer

devops

customer support

devops

engineer

devops

2yr

Stats (beta): πŸ‘ 690 views,✍️ 0 applied (0%)
\nOur new platform:\n\nZengine's backend is a REST API, built on a LAMP stack using CakePHP.\n\nIts frontend is a single page app, built using AngularJS.\n\nIts "serverless" plugin architecture is powered by Node.js and AWS Lambda.\n\nThe whole stack is Docker native, and continuously delivered to AWS.\n\n------------------------------------------------------------\n\nIf you are able to architect and maintain large-scale distributed cloud infrastructure, willing to engage in regular production support responsibilities, comfortable in a fast-paced environment, value team collaboration, pride yourself on attention to detail, and are hungry to continually learn, then we want to hear from you.\n\nSkills & requirements\n\nYou're a pro when it comes to:\n\n\n* A wide range of AWS services including: EC2 (instances, volumes, load balancing, auto scaling, etc), Lambda, VPC, Route 53, S3, RDS, CloudWatch, CloudFormation, IAM, CloudTrail, OpsWorks, and more\n\n* Elasticity and scalability concepts\n\n* Unix system administration\n\n* Containerization - especially Docker\n\n* Scripting with Bash, Ruby, and/or Python\n\n* Robust logging, monitoring, and reporting systems\n\n* Infrastructure hardening\n\n* MySQL database administration\n\n* Interacting with RESTful web services\n\n* Automating release processes\n\n* Working closely with development teams to deliver frequent releases\n\n\n\n\nYou may even have:\n\n\n* Experience with the ELK stack\n\n* Experience in an environment with strict compliance requirements\n\n* Formal AWS training or certification\n\n\n

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The Engine Yard Services & Support team is responsible for assisting the ever growing number of Engine Yard customers with expert advice on deploying, managing and scaling Ruby on Rails or PHP applications. Our customers, which include some of the largest Rails and PHP sites on the web, expect timely, knowledgeable, thorough, double-checked, well-researched and accurate responses and service.\n\n\nRequirements:\n\n* You have experience building and deploying Ruby on Rails or Docker Based Applications.\n* You are familiar and have experience with a majority of technologies in our stack https://support.cloud.engineyard.com/hc/en-us/articles/205408398-Engine-Yard-Gentoo-12-11-Technology-Stack\n* You are detail-oriented and have excellent verbal and written communication skills.\n* You are a troubleshooter at heart and enjoy diving in the deep end, figuring things out, and solving problems.\n* Linux skills. You will spend a large part of your day over ssh to our slices and servers. You must be at home on the command line.\n* Ability to work remotely 8:00 AM to 5:00 PM (EST or PST) and some weekends.\n\n\nSkills/Experience:\n\n* You have deployed and managed high-volume Web Based applications.\n* You have existing expert knowledge of at least a handful of our stack technologies: https://support.cloud.engineyard.com/hc/en-us/articles/205408398-Engine-Yard-Gentoo-12-11-Technology-Stack\n* Basic knowledge of DNS, CDN, load balancing, firewalls, VPNs, SMTP, SSL, etc. β€” all the things that make the web work.\n* Interested in Deis and containers\n* You are able to multitask and prioritize multiple incoming requests without freaking out and/or dropping one of the balls.\n* You consider yourself well rounded, enjoy learning new things, and can pursue answers/ solutions on your own.\n* You are ready to step up your skill set and work with some of the brightest minds in Ruby and Rails and Containerization.\n* Experience matters as you will be expected to aid expert developers. That being said, the ability to learn, adapt and to communicate well are the top requirements of the job.\n\nExtra tags: ruby,rails,php, node,docker,deis,support,devops,aws

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When applying for jobs, you should NEVER have to pay to apply. That is a scam! Posts that link to pages with "how to work online" are also scams. Don't use them or pay for them. Also always verify you're actually talking to the company in the job post and not an imposter. Scams in remote work are rampant, be careful! When clicking on the button to apply above, you will leave Remote OK and go to the job application page for that company outside this site. Remote OK accepts no liability or responsibility as a consequence of any reliance upon information on there (external sites) or here.

Powerfront


Devops Technical Support

Devops Technical Support


Powerfront


customer support

devops

devops

customer support

devops

devops

4yr
\nAre you an IT Support professional with at least 3 years IT support experience?\n\nWould you like to join a fast growing company with a fantastic culture?\n\nPowerfront is looking for talented DevOps / Technical Support Engineer to support our Powerfront CMS platform.\n\nWe are a dedicated, passionate and close knit team with technology running through our veins. We're reinventing the world of eCommerce software; we're not developing small applications. We have developed software that transforms the way companies run their online business. You'll use the latest technologies. Every day, you'll be challenged. A career at Powerfront is your opportunity to become a leader in the future of the software industry.\n\nResponsibilities\n\n\n* Management of systems ensuring maximum system availability by maintaining a stable, standard and secure technology platform\n\n* Monitoring, administration and management of server/network infrastructure (internal and hosted)\n\n* Support server, network and desktop hardware, software and applications\n\n* Installing patches and security upgrades on server infrastructure\n\n* Use formal Change Request process for making changes to infrastructure. \n\n* Provide help desk support to clients and resellers by phone or email using the Help desk Ticket system\n\n* Stress Testing Sites\n\n* Client email support\n\n* Copying Client Sites & Client data\n\n* Provide dedicated support during system critical & high platform availability incidents as a key member of the 24x7 incident response team\n\n* Plan Manage and implement authorised infrastructure projects e.g. server optimisation, firewall replacement, setup U.S. hosting services etc.\n\n* Disaster recovery plan development, implementation and maintenance\n\n* Documentation of all systems configurations and processes\n\n\n\n\nValues we look for\n\n\n* Honesty, Caring, Self-Improvement, Confidence, Fun, Productivity and Toughness.\n\n* Showing an eagerness to grow and learn more about the business. This includes asking questions, reading, modeling others, and being open and responsive to feedback/areas of improvement.\n\n* Exhibit professionalism and commitment to role, the company and creation of the product.\n\n\n

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When applying for jobs, you should NEVER have to pay to apply. That is a scam! Posts that link to pages with "how to work online" are also scams. Don't use them or pay for them. Also always verify you're actually talking to the company in the job post and not an imposter. Scams in remote work are rampant, be careful! When clicking on the button to apply above, you will leave Remote OK and go to the job application page for that company outside this site. Remote OK accepts no liability or responsibility as a consequence of any reliance upon information on there (external sites) or here.

Crossover


Devops Support Engineer

Devops Support Engineer


Crossover


devops

engineer

customer support

devops

devops

engineer

customer support

devops

4yr

Stats (beta): πŸ‘ 1,333 views,✍️ 0 applied (0%)
\nDevOps Support Engineer- $40,000/hour \nAre you team-oriented, self-motivated, and quality-driven? If you are a keen problem solver excited by opportunities to demonstrate and maintain high quality in both communication and ownership of your given area of responsibility, if you possess knowledge of production systems and if you excel at problem analysis and solution recommendation then this job is for you. \nAurea enables global enterprises to create transformative experiences for their customers across a range of industries including retail, travel & hospitality, insurance, energy, life sciences, and insurance. Aureas products enable companies to build, execute, monitor, and optimize the end-to-end customer journey across multiple channels and touch-points to maximize growth through a superior customer experience. Aurea serves over 2,000 customers worldwide. \nAES, an Aurea product, is a business process outsourcer for EDI transactions and billing for the retail and wholesale electric and gas utilities markets. Our mission is to provide accurate and transparent transactions and invoices to our customers. We provide a team-oriented environment that supports every employee in solving problems and getting the job done well. \nJob Description \nThe AES Support Engineer is responsible for providing second level support to both internal and external clients for resolving incidents and service requests. You will adhere to istas internal processes for incident and service request resolution, and change management through proper execution and documentation all from the comfort of your own home. This position is 100% remote; you never have to fight traffic to the office again, and you have the freedom to choose where you put in your 40 hours to be most effective each week. \n \nKey Responsibilities \n * \nAnalyze issues and data anomalies and identifying solutions. \n * \nPerform level 2 support functions for incidents. \n * \nEmphasize resolving issues escalated to Operations. \n * \nRecognize and act on opportunities for efficiency improvements. \n * \nReview and write SQL queries for analysis and resolution of issues. \n * \nNavigate a complex database system. \n * \nAssist in off-hours coverage via escalation of priority incidents (choosing shifts that overlap with the time period of 6am-6pm Central Standard Time) \n * \nPerform manual tasks/processes in support of business and operational units. \n * \nResearch and resolve alerts and problem accounts in a timely manner. \n * \nEnsure all tasks are completed correctly, including letter generation and delivery, invoice generation and delivery, and alert management. \n * \nWork with retail utility providers to identify and resolve operational account anomalies. \n * \nCompose and produce reports, documents and related material. \n * \nMaintain Operation procedural documentation in the knowledge base. \n * Perform other operational tasks as assigned.\n \n

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When applying for jobs, you should NEVER have to pay to apply. That is a scam! Posts that link to pages with "how to work online" are also scams. Don't use them or pay for them. Also always verify you're actually talking to the company in the job post and not an imposter. Scams in remote work are rampant, be careful! When clicking on the button to apply above, you will leave Remote OK and go to the job application page for that company outside this site. Remote OK accepts no liability or responsibility as a consequence of any reliance upon information on there (external sites) or here.

Leica Geosystems AG


Devops Support Engineer With IT Background

Devops Support Engineer With IT Background


Leica Geosystems AG


devops

engineer

customer support

devops

devops

engineer

customer support

devops

4yr

Stats (beta): πŸ‘ 1,793 views,✍️ 0 applied (0%)
\nWhen building the tallest buildings, the longest bridges and the biggest airplanes, people put their trust in the market-leading measurement and surveying solutions from Leica Geosystems. Our employees develop, produce and distribute what our customers count on: innovation, precision, reliability and efficiency.\n\nThe following open position belongs to the SmartNet Team. SmartNet is a world-wide GNSS correction service that is reliably serving our customers in Surveying, Machine Control, Agriculture and GIS day after day, 24/7 - www.smartnet-ww.com\n\nTo enhance the dynamic and international SmartNet Team, we are searching for an enthusiastic and dedicated person whose main task will include:\n\n\n* Close cooperation with software development and service operation team (DevOps)\n\n* Enhance and develop tools for network operation and maintenance\n\n* Support of server infrastructure and application network operation\n\n* Coordinate world-wide service operation and support activities with different teams around the globe\n\n\n

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Looking for a multi-faceted role, supporting an organisation that makes a difference? \n\nHelp support, run and develop the internal IT operations of The IHTSDO - the non-profit terminology standards development organisation that's benefiting healthcare and clinical advancement worldwide.\n\nOur team of researchers, software engineers and core function staff all work from home. We're proponents of open source technology and our infrastructure is cloud-based. We're part of a wider community that's relying on our technology, and our own IT operations must stay usable, be robust and scale as we evolve.\n\nMentored by our Head of Technical Services and, working closely with our DevOps Lead, we need you to turn your hand to many things, including; software engineering environments running Confluence and JIRA; collaborative tools and our support desk; the systems behind our website and intranet; and our cloud infrastructure. \n\nThere are many new projects and milestones ahead. We share your passion for continuous improvement, adopting relevant new technologies and finding better ways of working.\n\nUpcoming projects:\n\nEnhancing and supporting new collaborative working tools and services based on the Atlassian suite of tools\nProvide world class support to our end users for the tools we use to run the organisation and our communities\nContributing to the IT operational roadmap, policy, process and documentation\nDelivering new services, resources and improvements on a per project basis\n\nAbout you:\n\n- You're ready for a mid-level role in IT operations support\n- You have excellent user empathy and good judgement\n- You learn quickly and you're adept at finding effective workable solutions\n- You have a Computing related degree, or an equivalent understanding of computer science\n- You're familiar with JIRA and Confluence and can administer these environments\n- You have supported and managed Google for Work services\n\nOur current systems run - mentoring provided:\n\nAtlassian suite; JIRA and Confluence | Google for Work | nginx | Freshdesk | continuous integration | Jenkins | Ansible | Continuum | Maestro | Maven | SVN | GitHub | Trello | Apache | PostgreSQL | MySQL | Java | Angularjs | Amazon Web Services | open source | and more\n\nSalary and benefits:\n\n- Β£35,000 – Β£50,000 or equivalent \n- 25 days paid holiday + bank holidays | discretionary home office setup assistance | laptop | expenses\n\nAbout us:\n\nThe IHTSDO is a non-profit clinical terminology standards organisation with 27 member countries worldwide. We seek to improve the health of humankind by fostering the development and use of suitable standardised clinical terminologies, notably the β€˜SNOMED CT’ product, in order to support safe, accurate, and effective exchange of clinical and related health information. The focus is on enabling the implementation of semantically accurate health records that are interoperable. www.ihtsdo.org\n\nLocated: home based (within two hours' travel of UK)\n\nStart date: asap, by end of January 2016\n\n\nExtra tags: Atlassian, JIRA, Confluence, Cloud IT, Technical Support, Systems Developer, DevOps

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When applying for jobs, you should NEVER have to pay to apply. That is a scam! Posts that link to pages with "how to work online" are also scams. Don't use them or pay for them. Also always verify you're actually talking to the company in the job post and not an imposter. Scams in remote work are rampant, be careful! When clicking on the button to apply above, you will leave Remote OK and go to the job application page for that company outside this site. Remote OK accepts no liability or responsibility as a consequence of any reliance upon information on there (external sites) or here.