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Remote Software Developer Technical Support Job in December 2018 at companies likeCrossover and posted 13 days ago

Remote Software Developer Technical Support Job in December 2018 at companies likeCrossover and posted 13 days ago

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Crossover

L2 Customer Support Architect ($60k/year)


Crossover


helpdesk

technical support

software support

l2

helpdesk

technical support

software support

l2

13d

Apply

**We are looking for professionals who want to work for a support team, unlike any other support organization. We want to build a team with the exceptional few IT professionals who can couple their technical acumen with their exceptional verbal and written communication skills.**{linebreak}{linebreak}L2 Customer Support Architects enjoy working on complex issues and the challenge that comes with escalated tickets. It is essential to have a deep understanding of software support tools and strong technical skills. World class service is more than solving the issue, it’s about providing the customer with an experience. L2 agents are expert communicators and strive for high-quality scores.{linebreak}{linebreak}{linebreak}# Responsibilities{linebreak} **Responsibilities:**{linebreak}{linebreak}You will be working in an atypical customer contact center. You will connect with customers through different channels supporting cutting-edge products. You will be empowered to provide end-to-end support, and you will be encouraged to problem solve and take accountability for the customer experience.{linebreak} {linebreak}{linebreak}# Requirements{linebreak}**Mandatory requirements:**{linebreak}* Bachelor’s degree or equivalent{linebreak}* Pristine spoken and written English{linebreak}* +4 years as a front-line agent supporting software products{linebreak}* Ability to perform at a high level solving at least 15 tickets per day{linebreak}* Ability to read code without any problems, regardless of the programming language{linebreak}* Ability to write basic scripts in various programming languages (from automating jobs to creating connectors){linebreak}* Ability to learn multiple products across multiple technologies{linebreak}{linebreak}**Can demonstrate an intermediate to advanced understanding of the following:**{linebreak}* Windows or Unix/Linux Server{linebreak}* Network and Web servers{linebreak}* Database MS SQL / MySQL / Oracle / PostgreSQL{linebreak}* Sharepoint{linebreak}* Active Directory{linebreak}* Java / JavaScript / CSS / HTML{linebreak}* AWS{linebreak}* Docker{linebreak}* Python

See more jobs at Crossover

# How do you apply? Click apply and register on the Eventbrite page.
Apply for this Job

πŸ‘‰ Please reference you found the job on Remote OK as thank you to us, this helps us get more companies to post here!

When applying for jobs, you should NEVER have to pay to apply. That is a scam! Always verify you're actually talking to the company in the job post and not an imposter. Scams in remote work are rampant, be careful! When clicking on the button to apply above, you will leave Remote OK and go to the job application page for that company outside this site. Remote OK accepts no liability or responsibility as a consequence of any reliance upon information on there (external sites) or here.


Crossover

L1 Customer Support Engineer ($30k/year)


Crossover


helpdesk

technical support

software support

l1

helpdesk

technical support

software support

l1

13d

Apply

At Crossover, we are firm believers that customers deserve to be heard, cared for and treated with respect. This is the foundation for delivering world-class service. We are in search of those higher-level agents that possess technical expertise and are masters at delivering exceptional customer service.{linebreak}{linebreak}# Responsibilities{linebreak} **Responsibilities:**{linebreak}{linebreak}Our agents are passionate, smart and understand that world-class service is not just about solving the problem. It’s about the experience. We put our customers first. As a Level 1 Customer Support Engineer, you will be the cornerstone of this philosophy.{linebreak}{linebreak}This is a remote position, and therefore superb written and verbal communication skills are vital to success. Our agents must be able to communicate effectively and professionally with our customers while utilizing their technical experience and knowledge to resolve issues to reach high-quality service.{linebreak} {linebreak}{linebreak}# Requirements{linebreak}**Mandatory requirements:**{linebreak}{linebreak}* Strong oral/written communication skills in English{linebreak}* +2 years as a front-line agent supporting software products{linebreak}* Ability to perform at a high level solving at least 15 tickets per day{linebreak}* Ability to learn multiple products across multiple technologies{linebreak}* Ability to write knowledge base articles and step by step guides{linebreak}* Well versed in current software support practices and tools including troubleshooting, issue tracking, and ticket management{linebreak}{linebreak}**Basic to Intermediate technical knowledge in the following:**{linebreak}* Unix/Linux{linebreak}* Database MS SQL / MySQL / Oracle / PostgreSQL{linebreak}* AWS{linebreak}* Active Directory{linebreak}* Network and Web Servers{linebreak}* Sharepoint{linebreak}* Java / JavaScript / CSS / HTML{linebreak}

See more jobs at Crossover

# How do you apply? Click apply and register on the Eventbrite page!
Apply for this Job

πŸ‘‰ Please reference you found the job on Remote OK as thank you to us, this helps us get more companies to post here!

When applying for jobs, you should NEVER have to pay to apply. That is a scam! Always verify you're actually talking to the company in the job post and not an imposter. Scams in remote work are rampant, be careful! When clicking on the button to apply above, you will leave Remote OK and go to the job application page for that company outside this site. Remote OK accepts no liability or responsibility as a consequence of any reliance upon information on there (external sites) or here.

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