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There are 14 Remote Software Developer Support Jobs in Mar 2017 at companies like Jhana, findify and couchbase updated 17 days ago

There are 14 Remote Software Developer Support Jobs in Mar 2017 at companies like Jhana, findify and couchbase updated 17 days ago

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This month

2017-03-06 Flexible Remote

Jhana

WordPress Application Developer & Customer Support Engineer (f/t Or Contract)


Jhana


wordpress

support

dev

engineer

wordpress

support

dev

engineer

17d

Apply

About Jhana:
The mission that gets us out of bed in the morning is simple: help millions of people get the great manager they deserve. People’s relationships with their managers are a major driver of job satisfaction. With good managers, teams and companies thrive. With bad managers, teams and companies implode. That’s why we built a web application to help managers be effective people leaders.

We’re a high-performing team of entrepreneurs and deep thinkers who get really excited about ideas and learning. And with more than 50 delighted customers (including FitBit, Etsy, Carfax, and Glassdoor), we’re well on our way to building a strong, sustainable enterprise SaaS company. To learn more, visit jhana.com.

About the job:
We’re looking for a strong WordPress developer to be our first in-house engineering hire (we prefer full-time but are open to part- or full-time contract or contract-to-hire for the right person). This is a huge opportunity to help us (or even lead us!) in scaling our technical onboarding and support processes. You’ll also be collaborating with our WordPress development agency and product and client success teams to ensure a secure, seamless, and downright awesome experience for managers.
This often means collaborating and coordinating with multiple stakeholders, from a client’s IT department to our own non-technical writers. If you’re the type who’s motivated by translating people’s real-world problems into technical solutions that users love — and doing so seems all the more exciting in an ever-evolving startup environment — then you’ll probably like it here.

Responsibilities:

  • Manage technical onboarding and support for new Jhana customers.
  • Provide first response WordPress platform support for Jhana’s customers.
  • Work with our Platform team to design and code WordPress platform innovations.

Requirements:

  • 4+ years daily WordPress development experience including: Demonstrable understanding of WordPress standards, database structure and security, custom theme development, custom widget development, and responsive mobile WordPress theme development and testing.
  • Support and full-stack development experience with PHP/MySQL, JavaScript, and HTML5 at a minimum.
  • You have a people-person side and enjoy communicating with a range of stakeholders (clients, internal teams, IT staff, and non-technical people).
  • You’re self-motivated, collaborative, adaptable and excited about building, fixing, and improving a fast-changing startup.

Benefits:

  • The opportunity to move the needle and to see the immediate impact of your work
  • Competitive salary
  • Generous stock options
  • Company-paid medical and dental coverage
  • Discretionary paid time off: we treat employees like responsible, trusted adults, giving the flexibility needed to manage their work + personal lives
  • Remote-work friendly company culture
  • Personal learning and professional development budgets
  • 401(k)
  • Dog friendly office

We value diversity
Jhana is an equal opportunity employer, and we're actively recruiting diverse candidates from a wide range of backgrounds and experiences. Not sure What do we mean? Read this article by Robin Cangie, head of our Diversity Impact Team, to learn more about our approach to building a diverse company.

To apply: Please apply here: https://jhana.workable.com/jobs/417058/candidates/newQuestions? Don't hesitate to reach out to Maddy at maddy*at*jhana.com. Thanks for your interest!

This year

2017-01-09 Flexible Remote

Findify

Frontend Developer Customer Success Engineer


Findify


dev

design

support

engineer

dev

design

support

engineer

2mo

Apply

We’re looking for a Mid / Senior Frontend Developer, with great communication skills and a passion to help customers. If you’re always on top of the latest technologies, have a keen eye for design and you love helping customers make the best of the product you’ve built - read along! :)

Our tech stack:

We always strive to use the most suitable tool for the job, so our stack is constantly evolving. We write our frontend code in Typescript using ES6 modules. Our main stack is built using React with Redux, and vanilla Javascript. We have several applications that are yet to build so you'll have the opportunity to choose the technology that will best fit each project.
We’re not afraid to challenge our choices, we love open source and above all, we’re a product driven company so technology is at the core of everything we do. You can check out our full stack on StackShare (http://stackshare.io/findify)

Our development culture:

We are a small team that moves fast and iterates. We do weekly sprints, code reviews, testing, and once your code is submitted it gets pushed to production through our continuous deployment infrastructure (using Jenkins). We put a lot of emphasis on code style, cleanliness and robustness. You will get to work with a dedicated UX designer, and amazing engineers specializing in machine learning and distributed systems.

What you can expect from us:
As an early engineer in a small team, you’ll have the opportunity to make a real impact on the product, company vision and culture. You will get to work with the latest technologies out there, without being bound to any legacy. Have the opportunity to solve real-life problems using machine learning. We will never limit your creativity, never shut down ideas before testing them with customers and we will never be boring! it's going to be an exciting ride!

Compensation:

Your annual compensation will be between 20,000 and 36,000 EUR pre-tax ( about $22,500 - $40,000), based on your experience and qualifications, plus equity.

If this sounds like a company you’d love be a part of building, and you’ve got the skill set, we’d love to hear from you!

What we're looking for:

The most important thing we are looking for in a candidate is proven passion for programming and problem solving: a Github/Stackoverflow account, an interesting project you can share, or a blog you write will go a long way.
We are a distributed team, so you can work from anywhere you want, as long as it's 2 hours +/- from GMT+2. (The timezone is an important requirement for us at this stage)
It’s really important to us that you have the ability to adapt to the company’s work processes using the agile-scrum methodology, and using tools such as Jira and Slack. Not only because of our remote working culture, but even more so because of this, you need to be really awesome at communicating, and to be organized and self-driven.
Oh, and you need to want to have fun.

The ideal candidate will:

  • Have solid experience with HTML5, CSS3, SASS, React and Redux
  • Have strong Typescript and ES6 skills, and able to deliver Interface based design
  • Think with responsive design
  • Have an eye for good design
  • Be proficient with modern frontend build tools and the ability to create build processes
  • Understand the core principles of functional programming and immutable state handling (and can write a .reduce function without stackOverflow :D)
  • Be good at explaining complex technological topics - for sharing knowledge within the team and being able to provide advanced support to our top merchants
  • Work with Git

    Beyond the basics (what would really impress us):

  • Experience with functional programming.
  • Experience with full-stack development (Express, child process management, fs)
  • Experience with AWS management
2016-09-21 Flexible Remote

Couchbase

Technical Software Support Engineer


Couchbase


support

dev

engineer

digital nomad

support

dev

engineer

digital nomad

6mo

Apply

Did you always want to be part of an exciting startup with new technology? Would you find it exciting to work with high-profile customers who are responsible for some of the most successful and largest web applications? Are you passionate about helping customers and find it exciting to figure out root causes? If you want to be part of the big-data revolution we may just have what you are looking for...

Couchbase, one of the NoSQL industry leaders, is looking for a Technical Support Engineer to support the rapidly growing Couchbase customer base. As part of our customer support team you will be the primary point of contact for Couchbase customers to help them with their technical questions. Users range from developers who may have a coding problem with one of our SDKs to administrators who may need help tuning or troubleshooting their cluster.

This is a remote position working from your home office in Israel on a standard Sunday - Thursday workweek schedule.

Responsibilities:

  • Work with our customers during implementation and in production of their Couchbase Server based applications.
  • Troubleshoot and research customer issues. They can range from development time SDK questions to performance tuning or failure analysis.
  • Reproduce customer cases for detailed troubleshooting and analysis. This may include writing or modifying code or simulating node failure situations.
  • Become a product expert for customers and stay up-to-date on new features in Couchbase.
  • Identify and write internal and external technical articles and knowledgebase entries, like typical troubleshooting steps, workarounds and best practices.

    Requirements:

  • BSc in Computer Science, Engineering or equivalent experience in software and/or a technologically relevant field.
  • Programming experience in PHP/Java/.Net/Ruby/Perl/Python. The more the merrier.
  • Excellent analytical skills, passion for pinning down technical issues and solving problems.
  • Experience maintaining and troubleshooting Linux or Windows systems.
  • Solid communication skills, ability to convey deep technical concepts in a simple and concise manner (verbal and written). Strong English language skills are required, additional languages are highly desirable.
  • Enjoy a fast-paced startup environment.
  • Experience working with users/developers to troubleshoot and resolve issues for backend infrastructure applications (e.g. databases, application servers, Hypervisors, etc.).
  • Familiarity with NoSQL databases a big plus.
  • Experience in troubleshooting distributed high performance systems ideal.
  • Previous customer relationship experience.

    About Us

    Couchbase delivers the database for the Digital Economy. Developers around the world choose Couchbase for its advantages in data model flexibility, elastic scalability, performance, and 24x365 availability to build enterprise web, mobile, and IoT applications. The Couchbase platform includes Couchbase, Couchbase Lite - the first mobile NoSQL database, and Couchbase Sync Gateway. Couchbase is designed for global deployments, with configurable cross data center replication to increase data locality and availability. All Couchbase products are open source projects.

    Couchbase customers include industry leaders like AOL, AT&T, Cisco, Comcast, Concur, Disney, Dixons, eBay, General Electric, Marriott, Nordstrom, Neiman Marcus, PayPal, Ryanair, Rakuten / Viber, Tesco, Verizon, Wells Fargo, as well as hundreds of other household names.

    Couchbase is an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability and protected veterans status or any other characteristic protected by law.
2016-06-30 Flexible Remote

Iwantmyname

Customer Support Developer


Iwantmyname


support

dev

digital nomad

support

dev

digital nomad

9mo

Apply

About you


You love teaching and helping, and often annoy people by constantly saying "patience is a virtue."

----

About us


iwantmyname is a small, New Zealand-based domain registrar (there's 12 of us at present) where creativity, transparency, and happiness are the company's core values. Our team is made up of a bunch of geeks who love building the very best domain management service on the planet.

Also, our work environment is quite modern and unique, offering:

  • Self-management of your time and resources
  • Virtual workplace
  • Opportunities to work overseas

    ----

    The position


    What we're looking for is someone to assist people with all technical questions and to help improve the overall support experience for both customers and other team members. Providing amazing customer support is possibly the most crucial aspect of our business, so it can't be understated how important you will be to our success.

    Your day-to-day tasks will include:

  • Replying to technical support inquiries and updating internal documentation as well as our public knowledge base
  • Improving admin tools and external support interactions (you need to be happy to dive into our codebase for that)
  • Reporting bugs and working with our technical team to resolve them
  • Communicating with suppliers to debug issues with domain registrations, transfers, and updates
  • Influencing the direction of iwantmyname's website and dashboard based on customer feedback
  • Excellent English-language writing skills are a must. Also note that we're specifically looking for someone in Asia-Pacific timezones (UTC+8 ± 1 hour), but other location would also be fine if you don't mind timeshifting.

    And if you really want to razzle-dazzle us, tell us about your:

  • Knowledge of domains, DNS and related topics
  • Your favourite technologies and programming languages
  • Previous experience in customer service
  • Time spent trapped on deserted islands
2016-02-11 Flexible Remote

Wildbit

Customer Success Beanstalk


Wildbit


dev

support

non tech

digital nomad

dev

support

non tech

digital nomad

1yr

Apply

We’re looking for someone who understands that customer success is a focus on customers, not on ourselves. At Wildbit, our focus is entirely on enabling teams to build and launch their own products and services. Our success team handles our customers needs proactively (success) and reactively (support) across our three products (Beanstalk, DeployBot, and Postmark).

You’ll be working with our customer success team helping new customers get up to speed quickly, educating developers on industry best practices, and helping our team identify where we can better meet the needs of our customers. This means creating content & user guides, talking to customers over various channels (email, support, chat, phone, etc), analyzing behaviors, and keeping our developers & designers up to speed at all times.

This posting is specifically for supporting Beanstalk during the following working hours: 8–4 GMT or 8–4 PST.

Most of all, this job is about empowering developers to do their best work. And to have fun doing it!

2016-01-27 Flexible Remote

Scalr

Senior Software Support Engineer


Scalr


support

dev

senior

engineer

support

dev

senior

engineer

1yr

Apply

Job description


Scalr is looking for intellectually curious, energetic, technically proficient individuals to join Scalr's global support team as a Software Support Engineer. We are looking for individuals with solid technical skills who also have a passion for helping customers solve problems and become successful with the Scalr Cloud Management Platform (CMP.) As a member of the Support team, your focus will be on delivering technical support services to Scalr users and helping them overcome any problems or obstacles in their use of the Scalr application.
The successful candidate will have a strong customer support background and broad technical skills founded in current cloud infrastructure technologies. This role can be remote­ based and requires the ability to work flexible hours including weekends and evenings.

Description:

  • Provide world-class technical support services to Scalr’s customers, partners and open source community
  • Support Scalr’s customers in their use of the Scalr Cloud Management Platform in conjunction with their multicolor infrastructure.
  • Provide the highest standards of customer support achieving high customer satisfaction ratings, building customer relationships and encouraging customer retention.
  • Develop internal and customer facing documentation and knowledge base articles to help customer’s ability to make best use of Scalr.

    Desired Skills and Experience


    Work Experience:

  • Ideal candidates will have 3+ years of work experience in related system administration, devops, IT support and/or software engineering functions for a US based organization.
  • Scalr will also consider exceptional recent college graduates with technical degrees.

    Customer Support Experience:

  • 3+ years in an external customer facing support role
  • Experience support complex enterprise software platform
  • Strong customer focused attitude centered around making customers problems your problems
  • Ability to interact and clearly communicate with both technical and non­technical users using written (primarily) and spoken English
  • Technically savvy, but enjoy working with, communicating with, and building rapport with customers Desired

    Technical Skills Core: (Solid understanding of administering software and system infrastructure)

  • System administration of Linux and Windows systems
  • Common devops toolset, including system configuration, management, automation, and scaling (Chef, Puppet, Jenkins, etc.)
  • Management, maintenance and scale of IAAS deployments, with emphasis on Amazon Web Services, OpenStack, Azure, and Google Compute Engine
  • Experience in interacting and integrating with APIs
  • Languages: (Basic user understanding ­ more advanced debugging and scaling skills is bonus)
    • PHP
    • Bash
    • Python
    • JavaScript
2015-11-27 Flexible Remote

Sonic-Payments

Full Stack Ruby Developer


Sonic-Payments


support

full stack

dev

ruby

support

full stack

dev

ruby

1yr

Apply

Sonic Payments builds future-proof payment solutions for platforms. We're gearing up for a big move and need to increase our engineering bandwidth ahead of that push. None of us are big fans of salesy, horn-tooty job posts, so forgive the blunt nature of this one.

  • Everyone here has ownership—not just in the form of equity. We rely on our entire team to make key decisions regularly.
  • You'll be counted on to kick ass at least 96% of the time, and we'll make sure you're properly rewarded for that amount of ass-kickery.
  • We don't believe in wasting time, so there are no arbitrarily scheduled meetings. We communicate primarily over Slack. With GIFs.
  • We have offices on both coasts, but you're not required to visit either. Probably ever.

    At the end of the day though, we're still a startup. As such, we expect all team members to get up to speed quickly, contribute meaningfully and generally just kill it, so we only work with people who strike us as ready for the challenge.

    There's no exact description of what your job will be, but some key things you need include a strong command of Ruby and PostgreSQL. It'd be cool if you're familiar with Fluxand React.js, but since you're a monster it shouldn't be a problem if not. The stack is really irrelevant anyway...most everything is rather mutable as we're not a dogmatic bunch. The main takeaway here is that you should be a solid engineer with ample confidence that, for lack of a better way of saying it, you've got this.

    If that sounds like you, give us a shout.
2015-11-24 Flexible Remote

OptimizePress

Senior Customer Happiness Specialist


OptimizePress


wordpress

edu

dev

support

wordpress

edu

dev

support

1yr

Apply

Why Join Us At OptimizePress? OptimizePress is a rapidly growing, self-funded & profitable startup based in Chester, UK.  But don't worry, our team work from all over the World, so there's no relocation or daily commute to worry about.   Our Wordpress based platform is used by thousands of small businesses and entrepreneurs around the world to grow their audiences and sales.

We're passionate about building simple, extremely useful software that makes our customers lives easier on daily basis. As a member of our small, tight-knit team, you'll have an active role in ensuring we deliver the best service to our customers on a daily business.  Your voice will be heard, and your input will make an impact. You'll work with like-minded, smart people who love working smart and having fun at the same time.

What to expect if you join our team:

2015-11-03 Flexible Remote

Learnzillion

Senior Software Engineer


Learnzillion


support

dev

senior

engineer

support

dev

senior

engineer

1yr

Apply

Overview

Help us create the digital curriculum of the future.

Our well-funded, fast-growing education technology startup is looking for software engineers at all levels to help us create essential tools for teachers, parents, and students. You will play a key role in building LearnZillion’s technology platform and shaping its future. You will work closely with product designers, software engineers, academic team members, our co-founders, and user community to build our world-class web and mobile applications.

You should be technically skilled, focused, and creative.

The Company

LearnZillion is a social enterprise founded by two former teachers. We provide a learning platform that helps teachers and parents meet the educational needs of every student. We are building an online, collaborative, curricular platform with lessons, resources, assessments, and activities created by some of the country’s best teachers.

More about us and our DreamTeam teachers:

2015-10-21 Flexible Remote

TaxJar

Customer Success Developer


TaxJar


dev

support

digital nomad

dev

support

digital nomad

1yr

Apply

We havean immediate opening for a hungry Customer Success Developer who wants tomake a difference on a growing, experienced team of entrepreneurs. With success, this role will lead to a Junior Developer position with the company. This is a full-time remote position, available to folks located in the continental US only.
2015-09-24 Flexible Remote

Cloudmark

Senior Technical Support Engineer


Cloudmark


dev

support

senior

engineer

dev

support

senior

engineer

2yr

Apply

Company Overview

Cloudmark is in the business of stopping advanced cyber threats. Our network security solutions combine global threat intelligence from hundreds of service providers and thousands of enterprises with real-time defense measures.

Cloudmark correlates suspect characteristics across messaging and DNS vectors to provide comprehensive insight and protection. Our solutions deploy rapidly to safeguard customers and detect attacks before they happen.

Cloudmark protects more than 120 tier-one service providers and 70,000 enterprise customers through partners, including Cisco, McAfee, and Microsoft. Key customers include AT&T, Verizon, Swisscom, Comcast, Cox, NTT and more than 1 billion subscribers worldwide.

Objective of Position

Cloudmark is seeking a highly technical; customer oriented Senior Technical Support Engineer to join our Service Provider and Mobile Operator Support organization. You will be a part of a growing dedicated support team and will participate in all phases of the product lifecycle.

Responsibilities

  • The primary function of the Senior Support Engineer is to assist our post-sales customers with technical issues.
  • The Senior Support Engineer is responsible for ensuring that the customer relationship is managed through proactive customer communication and provide rapid response when needed.
  • This is a highly technical role and deep knowledge of the Linux and Solaris operating systems, messaging systems, with an emphasis on complex MTAs is required.
  • Resolving customer issues include working in complex infrastructure configurations, problem analysis and identification, training the customers on product features, escalating product issues and managing them towards resolution.
  • The support team operates in a 24x7 follow-the-sun environment and some weekend cover will be required as part of a team rotation ( typically 1 in 6 weekends ).

    Requirements

  • Good working knowledge of SMTP and RFC822/5322
  • Strong Linux and/or Solaris experience
  • Scripting (perl, python, UNIX shell) experience
  • A positive, customer-oriented attitude
  • Expert level troubleshooting and problem solving skills
  • Strong written and verbal communication skills

    Education and Experience

  • College Degree or equivalent experience

    Desirable Experience

  • Previous anti-abuse (anti-spam and anti-virus) experience
  • Previous experience working in a Technical Account Management role
  • Previous Service Provider or Mobile experience

    Cloudmark is an equal opportunity employer and considers qualified applicants for employment without regard to race, color, creed, religion, national origin, sex, sexual orientation, gender identity and expression, age, disability, or Vietnam era, or other eligible veteran status, or any other protected factor.
2015-02-27 Flexible Remote

Heroku

Platform Support Engineer


Heroku


javascript

cloud

sql

postgres

javascript

cloud

sql

postgres

2yr

Apply

About You

Are you a software engineer passionate about web apps and related open source projects? Do you get a serious kick out of tracking down hard-to-pinpoint issues and solving problems for customers? If so, we’d like to talk to you about joining our support team at Heroku.

Responsibilities

Heroku takes a heavy engineering driven approach to support. Our team of support engineers intimately understand cloud application architecture and common issues putting them in a unique position to build customer facing diagnostic tools.

While you will be developing and improving our documentation and participating in forums and discussions, you will also be a key person:

  • Building customer facing tools and applications
  • Building and maintaining support's internal tools
  • Developing sample applications
  • Implementing bug fixes

    Heroku’s customers are deploying some of the coolest and most innovative web applications today. Your primary responsibility will be supporting them by:

  • Developing resolutions to the root causes of common customer problems
  • Monitor and address customer tickets to understand common issues.

    In addition, we highly encourage active participation in open source projects of any language.

    Experience

  • You should have experience as a software engineer and/or white-box tester
  • Be passionate about helping real customers solve real problems
  • Have a strong background in web application development using technologies such as
    • Python/Django or Ruby/Rails
    • Javascript
    • memcached/Redis
    • and RDBMS such as PostgreSQL and MySQL
      *Be a well-organized and effective communicator

      Location
      For this position, we are seeking candidates in the Americas

      About Heroku

      Heroku is a thriving business unit of Salesforce.com. We are based in a beautiful office in SOMA, San Francisco, a second office in Vancouver, British Columbia and we have remote employees on four continents and thirteen countries. Our work environment is fun, flexible, and collaborative. We are focused on technical and operational excellence and customer success. Together we are changing the way web application development and deployment happens.
2015-02-24 Flexible Remote

Xamarin

Customer Support Engineer


Xamarin


java

dot net

c sharp

cloud

java

dot net

c sharp

cloud

2yr

Apply

Your Role:

As a Customer Support Engineer, you’ll be the first point of contact with Xamarin’s customers. You’ll work closely with product engineers and guide customers from a potential problem to a successful solution, delighting customers in the process.

This remote position is located in the United Kingdom.

Key Responsibilities:

  • Work through support cases and prioritize cases appropriately
  • Write sample applications to investigate potential bugs and issues within Xamarin Studio/Visual Studio with Xamarin.iOS and Xamarin.Android
  • Work with customers to help them achieve their goals using Xamarin technologies
  • Monitor issues on the Xamarin Mailing Lists, Forums, as well as other public channels such as StackOverflow

    What We're Looking For:

  • Excellent written communication skills
  • Ability to adapt to different scenarios because everyday is different!
  • A strong interest in building mobile apps on iOS or Android and proficiency with C# and .NET (or a demonstrable willingness and ability to learn quickly)
  • Xamarin.iOS and Xamarin.Android experience preferred but not required
  • Sample artifacts of your coding acumen, examples include: GitHub projects, or other open source participation, sample bug reports filed, Stack Overflow reputation, technical Blog

    Why join us

    Xamarin was voted one of San Francisco’s “Best Places to Work” by the San Francisco Business Times. Join a fun team at a fast growing start-up and be part of the mobile revolution – the fastest growing movement in the history of computing. You will work with some of the best leaders and technical minds in the mobile space.

    We'll provide you with a:

  • Competitive salary
  • 20 vacation days per year to all employees
  • Solid stock in a fast-growing, very successful startup
  • Catered lunch
  • Health, dental and lots of other benefits in a great work environment

    About us

    Xamarin is on a mission to make it fast, easy and fun to deliver great mobile apps. Founded in May 2011, Xamarin is a very fast-growing VC funded mobile startup with offices in San Francisco, Boston, Århus and Buenos Aires. Over 600,000 developers and over 30,000 customers use Xamarin because we provide the best platform to create and test fully native mobile apps for iOS, Android, Mac and Windows.

    Xamarin is redefining cross-platform mobile development by unifying fully native app development for iOS, Android, Mac and Windows in a single C#-based platform. Developers get full access to each platform’s APIs — anything that can be done in Objective-C and Java can be done with Xamarin — and share on average up to 75% source code across platforms. In addition, Xamarin Test Cloud automates app testing on hundreds of real devices in the cloud. With Xamarin, developers can build the best mobile experiences that work on all mobile devices.
2015-02-05 Flexible Remote

IWT

Mid Level Support Engineer


IWT


dev

exec

excel

medical

dev

exec

excel

medical

2yr

Apply

Are you interested in making a difference in healthcare supporting our innovative software?

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