This job post is closed and the position is probably filled. Please do not apply. Work for Ampcontrol and want to re-open this job? Use the edit link in the email when you posted the job!
Our Mission
We're on a mission to help the automotive industry transition to 100% electric vehicles.
We believe in a future of self-managing, reliable, and affordable charging for companies, fleet operators, and humans on our planet.
Who We Are
Ampcontrol is a venture-backed and growing team of engineers and energy experts building the new way of EV charging for fleets. A truly global company, Ampcontrolโs team and partners span five continents.
Ampcontrol works with fleet operators, solutions companies, and others to reduce energy costs, avoid late departures, and ensure reliable charging operations through AI-powered software.
We have a flat hierarchy where we aim for consensus and let everyone shape the team and their work environment.
Requirements
Ampcontrol is looking for a Python Developer to join our growing team. You will be working with a tightly knit, remote team of Python enthusiasts who are eager to learn and improve their craft every day.
What you will do
Work on our FastAPI backend
Extend and improve the performance of our SQL and time series databases
Offload async tasks to Celery and add RabbitMQ queues to improve scaleability
Improve our CICD pipelines, Docker and Kubernetes configurations
Build Grafana charts and use Prometheus queries to understand how our system behaves
Work closely with the product-, frontend-, and data science teams
Learn about Electric Vehicle charging, standards, protocols and integrations
Who you are
An excellent communicator, with the ability to inspire and connect with teammates
Able to self-motivate and self-manage, as a growing company we are looking for individuals who want to take ownership of their areas
Have at least 3 years of full-time Python development experience
Strong understanding and experience with RESTful APIs
Working knowledge of at least one cloud computing platform, an SQL database and queues
Understand unit-, integration- and end-to-end testing
Fluency in English for verbal and written communication is required
Motivation to work on electric vehicles and sustainability
Additional requirements
Remote applicants should be located in Europe or in the Americas, and within the UTC+3 and UTC-6 time zones
Ready to travel a few times a year to company meetups
Long-term and full commitment
Benefits
Paid Time Off (Vacation, Sick & Public Holidays).
Depending on your location we can provide:
Healthcare Plan (Medical, Dental & Vision)
Commuter Benefits
Please mention the word INVALUABLELY when applying to show you read the job post completely (#RMzUuMTcyLjE5My4yMzg=). This is a feature to avoid fake spam applicants. Companies can search these words to find applicants that read this and instantly see they're human.
Salary and compensation
$50,000 — $120,000/year
Benefits
๐ Distributed team
๐ค Vision insurance
๐ฆท Dental insurance
๐ Medical insurance
๐ Paid time off
๐ Company retreats
๐ฐ Equity compensation
โฌ๏ธ No whiteboard interview
๐ No monitoring system
๐ซ No politics at work
๐ We hire old (and young)
How do you apply?
This job post has been closed by the poster, which means they probably have enough applicants now. Please do not apply.
This job post is closed and the position is probably filled. Please do not apply. Work for The Linux Foundation and want to re-open this job? Use the edit link in the email when you posted the job!
The product support engineer plays a vital role in the ongoing improvement of our training and certification products and services by leveraging their problem-solving skills, technical experience, and excellent communication abilities to bridge the gap between front-line customer support and our product-focused engineering teams.
While this role is heavily support focused you will be encouraged to leverage software engineering skills and practices combined with cutting-edge technologies to help solve support related problems that occur by triaging, diagnosing, and contributing to solutions to help the support team be successful in the mission to improve the overall customer experience.ย
Key responsibilities and expectations:
Understanding:ย Learn about our products, and services to understand issues facing our customers in order to better provide support.
Customer Service Liaison:ย Respond to escalated technical inquiries from customer service and , and resolve complex issues that enable customer service to respond to candidate reports by leveraging technical troubleshooting skills to deliver accurate solutions in a timely manner.
Problem Diagnosis:ย Analyze and diagnose reported technical problems. Utilize a variety of diagnostic tools and methodologies to identify root causes and provide effective solutions. Work closely with the SRE to assist in improving monitoring and observability platforms as well as identify opportunities to automate processes and implement the relevant solutions.
Escalation and Collaboration:ย Collaborate with Level 1 support engineers, as well as Level 3 Certification Product and Platform Engineering teams to find the best solution for the customer. Collaborate on problem-solving strategies and share knowledge to improve overall support efficiency.
Documentation:ย Contribute to the creation and maintenance of comprehensive technical documentation, including knowledge-based articles, troubleshooting guides,ย best practices, and process documentation.ย
Continuous Improvement:ย Participate in regular technical training sessions to stay up-to-date with product updates and enhancements. Proactively identify areas for process improvement and contribute to initiatives aimed at enhancing support quality and efficiency.
Qualifications
Bachelor's degree in Computer Science, Information Technology, or a related field (or equivalent experience or certifications).
Experience in a technical support role, preferably in a Level 2 capacity.
Proficiency in diagnosing and troubleshooting technical issues related to software applications, systems, and networks. Particularly HTTP/S based application
Strong knowledge of the Linux operating system, basic knowledge and experience with OS X and Windows is sufficient.
Strong scripting skills in shell and python. Able to follow and debug basic programs. Knowing how to solve issues using debugging tools is highly advantageous.
Familiarity with software development processes and tooling, continuous delivery, source control tools, git etc.
Excellent communication and interpersonal skills, with the ability to explain technical concepts to both technical and non-technical audiences.
Customer-focused mindset with a strong commitment to obtain the best outcome for customers.
Strong problem-solving skills, analytical thinking, and attention to detail.
Ability to work independently and as part of a collaborative team.
Knowledge and experience with AWS, Datadog (or similar), Kubernetes, and build systems such as GitHub Actions or Circle CI.
Additional information
Includeย links to your online work samples with your resume
Familiarity with open source software (Tip: for free trainingย LFD102)
Experience using Linux or Linux Foundation projects (Tip: for free trainingย LFS101)
Disclaimerย
Salary levels vary according to the location of the individual.
Please mention the word UNLIMITED when applying to show you read the job post completely (#RMzUuMTcyLjE5My4yMzg=). This is a feature to avoid fake spam applicants. Companies can search these words to find applicants that read this and instantly see they're human.
Salary and compensation
$20,000 — $50,000/year
Benefits
๐ Distributed team
๐ Medical insurance
๐ Unlimited vacation
๐ Paid time off
How do you apply?
This job post has been closed by the poster, which means they probably have enough applicants now. Please do not apply.