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43 Remote Software Developer Customer Support Jobs at companies like Convertcalculator, Crossover and Private This Will Be Provided Once an NDA Has Been Signed last posted 5 months ago

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Previously

ConvertCalculator

 

Junior Full Stack Developer Complex Technical Support

Junior Full Stack Developer Complex Technical Support  


ConvertCalculator


meteor js

javascript

full stack

dev

meteor js

javascript

full stack

dev

Remote5mo
\n\nDevelopment \n\n#Location\n- Remote

See more jobs at ConvertCalculator

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Crossover


L2 Customer Support Architect ($60k/year)

L2 Customer Support Architect ($60k/year)


Crossover


helpdesk

technical support

software support

l2

helpdesk

technical support

software support

l2

1yr
**We are looking for professionals who want to work for a support team, unlike any other support organization. We want to build a team with the exceptional few IT professionals who can couple their technical acumen with their exceptional verbal and written communication skills.**\n\nL2 Customer Support Architects enjoy working on complex issues and the challenge that comes with escalated tickets. It is essential to have a deep understanding of software support tools and strong technical skills. World class service is more than solving the issue, it’s about providing the customer with an experience. L2 agents are expert communicators and strive for high-quality scores.\n\n\n# Responsibilities\n **Responsibilities:**\n\nYou will be working in an atypical customer contact center. You will connect with customers through different channels supporting cutting-edge products. You will be empowered to provide end-to-end support, and you will be encouraged to problem solve and take accountability for the customer experience.\n \n\n# Requirements\n**Mandatory requirements:**\n* Bachelor’s degree or equivalent\n* Pristine spoken and written English\n* +4 years as a front-line agent supporting software products\n* Ability to perform at a high level solving at least 15 tickets per day\n* Ability to read code without any problems, regardless of the programming language\n* Ability to write basic scripts in various programming languages (from automating jobs to creating connectors)\n* Ability to learn multiple products across multiple technologies\n\n**Can demonstrate an intermediate to advanced understanding of the following:**\n* Windows or Unix/Linux Server\n* Network and Web servers\n* Database MS SQL / MySQL / Oracle / PostgreSQL\n* Sharepoint\n* Active Directory\n* Java / JavaScript / CSS / HTML\n* AWS\n* Docker\n* Python

See more jobs at Crossover

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Crossover


L1 Customer Support Engineer ($30k/year)

L1 Customer Support Engineer ($30k/year)


Crossover


helpdesk

technical support

software support

l1

helpdesk

technical support

software support

l1

1yr
At Crossover, we are firm believers that customers deserve to be heard, cared for and treated with respect. This is the foundation for delivering world-class service. We are in search of those higher-level agents that possess technical expertise and are masters at delivering exceptional customer service.\n\n# Responsibilities\n **Responsibilities:**\n\nOur agents are passionate, smart and understand that world-class service is not just about solving the problem. It’s about the experience. We put our customers first. As a Level 1 Customer Support Engineer, you will be the cornerstone of this philosophy.\n\nThis is a remote position, and therefore superb written and verbal communication skills are vital to success. Our agents must be able to communicate effectively and professionally with our customers while utilizing their technical experience and knowledge to resolve issues to reach high-quality service.\n \n\n# Requirements\n**Mandatory requirements:**\n\n* Strong oral/written communication skills in English\n* +2 years as a front-line agent supporting software products\n* Ability to perform at a high level solving at least 15 tickets per day\n* Ability to learn multiple products across multiple technologies\n* Ability to write knowledge base articles and step by step guides\n* Well versed in current software support practices and tools including troubleshooting, issue tracking, and ticket management\n\n**Basic to Intermediate technical knowledge in the following:**\n* Unix/Linux\n* Database MS SQL / MySQL / Oracle / PostgreSQL\n* AWS\n* Active Directory\n* Network and Web Servers\n* Sharepoint\n* Java / JavaScript / CSS / HTML\n

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Private this will be provided once an NDA has been signed


Meteor Developer Required Take over Support Cloud Based Paas Platform Needs Know Have Vast Experience Meteor Blaze


This is a remote position

Meteor Developer Required Take over Support Cloud Based Paas Platform Needs Know Have Vast Experience Meteor Blaze


Private this will be provided once an NDA has been signed

This is a remote position

meteor js

dev

customer support

cloud

meteor js

dev

customer support

cloud

This is a remote position2yr
\n\n#Location\n- This is a remote position

See more jobs at Private this will be provided once an NDA has been signed

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Dropsource


Developer Support Specialist

Developer Support Specialist


Dropsource


dev

customer support

digital nomad

dev

customer support

digital nomad

2yr
\nOPPORTUNITY\n\nDropsource is looking for someone to drive and deliver developer support to our users. If you love helping people solve problems and enjoy troubleshooting complex technical issues, this is an opportunity to help our community of users build data-driven and truly native mobile apps on the Dropsource platform. You’ll be part of an innovative, high-tech, well-funded startup working to change the way software is built. The Dropsource editor is a unique development environment that dramatically speeds up the process of app creation. We are not looking for the average customer support person for this role – you will become a Dropsource expert and will provide reliable and professional guidance to our users that will help them to implement a wide variety of app use cases. You’ll regularly debug development projects, specifications, and integrations.\n\nWHAT YOU’LL DO\n\nYou’ll own Developer Support at Dropsource, taking responsibility for fielding support requests, work with product developers and other team members to ensure swift resolutions to user issues, while aiming to resolve support problems yourself without assistance wherever possible, and build best practices for support. You’ll need to quickly onboard yourself with the platform and other technologies as required, finding the information you need to give our users the help they need to develop their apps. This role needs a self-directed, analytical individual who is motivated by customer success, is keen to create a dialogue with our community, and to capture user feedback on the product.\n\nYour responsibilities will include:\n\n\n* Respond to support requests via live chat, forum, email, calls\n\n* Manage support via a variety of channels, prioritizing effectively between issue and customer types\n\n* Support will include troubleshooting problems in the functionality of user apps / helping users to debug projects, implement app development use cases, and integrate external services with the platform\n\n* Drive support strategy within the team\n\n* Liaise with developers to report and follow up on bugs/issues\n\n* Liaise with other team members to contribute to product, marketing, and education initiatives\n\n* Analyze and report on user feedback\n\n* Advocate for the user perspective, proactively flagging up potential issues\n\n* Help with enterprise client support\n\n* Contribute to product and roadmap discussions and decisions based on your frontline interactions with the Dropsource user community, guarding a customer-first orientation\n\n\n\n\nRequirements and Qualifications\n\nThe ideal candidate will meet the following requirements:\n\n\n* Experience delivering technical support\n\n* Ideally you’ve supported users on a developer product\n\n* You’re a problem solver and facilitator, motivated to help people build their projects\n\n* You strive to achieve a high level of responsiveness and are always focused on customer success / satisfaction\n\n* Understanding of software development concepts and willingness to learn\n\n* You might not be a software developer but you can code to a basic level in at least one language (e.g. HTML, Javascript, Java, JSON) and will be confident learning about app development, APIs, data modeling, and tinkering with other technologies as required\n\n* You can pick up skills quickly, synthesizing what you’ve learned and conveying it to others\n\n* Familiarity with mobile development concepts is a plus\n\n* Self-directed, proactively taking responsibility for issues and able to figure out problems with minimal help\n\n* When you encounter something you don’t know, your first instinct is to figure it out yourself, but you know when to ask for help when you do need it\n\n* You enjoy developing constructive relationships with a community of users\n\n* Able to thrive within a fast moving startup environment including people in different locations\n\n* Excellent written communicator, able to convey complex instructions and guidance to people from a diverse range of backgrounds, many speaking English as a second language\n\n\n\n\nDropsource Offers\n\nDropsource is headquartered in downtown Raleigh, NC and offers flexible office hours, telecommuting options, competitive salaries and benefits and equity participation.\n\nDROPSOURCE (QUEUE SOFTWARE INC.) IS AN EQUAL OPPORTUNITY EMPLOYER

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Dealer Inspire


Support Developer

Support Developer


Dealer Inspire


dev

customer support

digital nomad

dev

customer support

digital nomad

2yr

Stats (beta): πŸ‘ 667 views,✍️ 0 applied (0%)
\nAbout You:\n\nYou are the kind of developer who leaves no stone unturned when fixing a bug or completing a task. You have a knack for detail; especially details that aren’t working the way they should. If something is broken, you go the extra mile to fix it, while looking out for ways to improve it at the same time. You value code quality and reliability. You thrive in a collaborative team environment.\n\nJob Description:\n\nExecution of client requests, bug fixes, updates, and maintenance on production WordPress websites. Working out of our support desk system, you will interact with clients, troubleshoot issues, build custom functionality, address frontend display problems, and be a knowledge resource for teams with less technical background.\n\nRequired Skills:\n\n\n* Strong knowledge of HTML, CSS, JS, PHP.\n\n* Understanding of WordPress and experience building wordpress themes.\n\n* Familiarity and experience with Git/Mercurial.\n\n* Familiarity with frontend frameworks like Bootstrap, Bourbon, or Foundation.\n\n* Expertise in building and testing responsive sites.\n\n* Must be organized, detail oriented, and able to juggle multiple projects with varying timelines and requirements.\n\n* Fast learner & interested in new technologies.\n\n* The ability to remain cool under pressure.\n\n\n\n\nNice to have:\n\n\n* Experience with SASS/SCSS.\n\n* Experience with build tools like Grunt or Gulp.\n\n* Any design experience with Photoshop, Illustrator, InDesign etc.\n\n\n\n\nResponsibilities May Include:\n\n\n* Development work on client websites using our Award-Winning, WordPress based platform.\n\n* Working with our support team, backend developers, and designers to fulfill support requests.\n\n* Turning Photoshop mockups into functioning modules or pages.\n\n* Correct bugs / issues on current sites.\n\n* Building new features or custom functionality on client sites.\n\n\n\n\nCompensation:\n\n\n* Compensation based upon skill and previous experience. Motivated and talented individuals may advance quickly in our fast growing company.\n\n\n\n\nPerks:\n\n\n* Health & Dental Insurance\n\n* 100% match of your 401k contributions up to 4% of your gross income\n\n* 10 days paid time off, 4 days of sick time and selected paid holidays\n\n* Work time/Fun time bi-monthly team outings\n\n* Coaching and career building\n\n* Subsidized gym membership\n\n* Subsidized internet access for your \n\n\n

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Human Brain Project PCO EPFL


Go Software Development Services for Openid Connect Support the DVID Image Database

Go Software Development Services for Openid Connect Support the DVID Image Database


Human Brain Project PCO EPFL


golang

dev

customer support

digital nomad

golang

dev

customer support

digital nomad

2yr
Geneva, Switzerland - This contract is for software development services needed to extend the DVID Image service (https://github.com/janelia-flyem/dvid) to it to authenticate with HBP Identity Service. The extended DVID image service must also allow role-based authorization on par...

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Human Brain Project PCO EPFL


Go Software Development Services for Swift Storage Backend Support the DVID Image Database

Go Software Development Services for Swift Storage Backend Support the DVID Image Database


Human Brain Project PCO EPFL


golang

swift

dev

customer support

golang

swift

dev

customer support

2yr
Geneva, Switzerland - This short-term contract is for software development services needed to extend the DVID Image service (https://github.com/janelia-flyem/dvid) to allow use of Openstack Swift as a backend storage service in performance sensitive use cases. As the DVID Image s...

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BuddyBoss is a leading provider of WordPress and BuddyPress driven solutions, for online community platforms. Our products are used in thousands of E-learning sites, MarketPlaces, and other community type platforms. \n\nWe also build custom development solutions for startups and established organizations, to address their specific platform requirements. \n\nWe are seeking ambitious, dynamic, smart and energetic individuals to join our growing team! If you are motivated to deliver high-quality and innovative services, BuddyBoss can offer you a great and fulfilling career opportunity. Here are a few reasons why you’ll love working for BuddyBoss:\n\n* We work on some really interesting projects, and we are always pushing the boundaries of WordPress and BuddyPress.\n* We all work remotely. Some of us are traveling throughout the year, working from various countries. Others are working from the comfort of their home.\n* We try to all meet at least once a year at a fun destination, and we’re always super excited to see each other.\n\n### KEY DUTIES AND RESPONSIBILITIES\n\n* Supporting our customers via our support forum & ticketing system and other communication channels\n* Combining technical expertise with customer service to resolve questions and issues with speed and efficiency\n* Taking every opportunity to delight our customers and exceed their expectations so much that they HAVE to tell others\n* Identifying patterns and recommending improvements to management\n* Handling large amounts of incoming tickets and respond in a timely manner\n* Keeping constant communication with management regarding\n* Authoring Success documentation for our customer facing Help Center\n* Providing suggestions on methodology, processes, and tools to increase team effectiveness\n\n### REQUIRED SKILLS AND EXPERIENCE\n\n* Good knowledge in PHP and object orientated programming\n* Good knowledge of Javascript/jQuery\n* Experience with Git and other version control systems\n* Experience with HTML5, Javascript, CSS3 and responsive design\n* Experience working with BuddyPress\n* Full knowledge of our products\n* A can-do attitude\n* Exceptional time management and organizational skills\n* Passion for excellence at every level\n* Superb verbal and written communication skills\n* Actively stays up to date with the latest trends and techniques in web development and customer support

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Visit BuddyBoss.com's website

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Stats (beta): πŸ‘ 1,784 views,✍️ 0 applied (0%)
View the full posting at: https://cornershopcreative.com/help-wanted-wordpress-developer-support-specialist/\n\nCornershop Creative (https://cornershopcreative.com) is seeking an awesome, U.S.-based WordPress developer to join our distributed team.\nThe core responsibility for this position will be investigating, troubleshooting, and coding solutions for WordPress-based websites and applications for our non-profit and small business clients. The person occupying this role will spend his or her time making iterative changes and bug fixes to design, functionality, and backend improvements of the dozens of websites Cornershop manages and maintains. Tasks may include setting up WordPress custom post types, fields and taxonomies; troubleshooting server errors and migrating sites to hosts; and minor HTML, CSS (SASS), and JS coding for custom themes. Additionally, this position may be responsible for developing and maintaining custom WordPress plugins.\nOur ideal candidate is a hard-working, curious troubleshooter comfortable working independently with little supervision, but who also enjoys working as part of a team that includes developers and non-developers. Since we're a distributed shop, you’ll get to work from home! Cool, right?\nSpecifically, the things we’re looking for include:\n\n * Experience with receiving potentially vague end-user bug reports, recreating the issues, and diving into the codebase to quickly identify root causes\n * Significant experience with WordPress theming: template hierarchy, hooks, WP_Query, etc.\n * Strong knowledge of HTML5 markup and CSS3\n * Ability to write CSS/SASS for cross-browser, responsive design (not just by using Bootstrap)\n * Decent JavaScript skills (particularly in jQuery and/or the Node.js ecosystem)\n * Experience managing codebases and deploying websites onto third-party hosts via git, and/or sFTP, making DNS record changes, etc\n * Past experience with quickly and effectively maintaining/troubleshooting/supporting code written by other developers\n * Familiarity with command line tools like git, gulp and wp-cli\n * Ability to laugh at our stupid jokes (and the occasional good one)\n * Familiarity with current (and evolving) best practices in front-end dev regarding semantics, performance, cross-browser consistency, etc.\n * Ability to not lose your s#!% when you occasionally get feedback like β€œcan we make the logo bigger?” or β€œchange the padding by 1px” (and then getting asked to change it back), which may happen despite our best efforts \n * Willingness to work in a fast-paced environment (we keep pretty busy!) and manage a workload of several projects at a time\n * Superb written and oral communication skills\n\n\n\n\nOther stuff we’d love it if you’re good at, but aren’t requirements:\n\n * Working with and customizing BuddyPress\n * Troubleshooting mySQL performance issues (and writing performant queries)\n * Familiarity with Apache/nginx configuration, tuning and troubleshooting\n * Ability to understand and work with common third-party REST APIs\n * Develop ingenious scripts to facilitate complicated cross-platform content migrations\n * Using Photoshop and understanding challenges in designing for the web\n * Working with nonprofit CRM tools such as Salsa, Luminate Online, Engaging Networks, Blue State Digital, and Classy\n * Remembering to un-mute yourself before talking on conference calls\n * Being passionate about progressive causes\n * Writing basic bash scripts and performing other devops/Linux sysadmin kinds of stuff\n\n\n\nCornershop Creative is an award-winning online services agency committed to listening carefully to our non-profit and small business clients and helping them achieve their goals. Our designs are beautiful, and our websites are creative and innovative. Learn more about us at https://cornershopcreative.com/.\nTo apply, send an email to [email protected] with the following:\n\n * Your rΓ©sumΓ©, which should include an indication of which American state you live and work in\n * A brief cover letter, explaining why you’re excited about this opportunity\n * Links to work you’ve done that we should see, such as recent websites, git repos, or contributed plugins/modules/themes\n * Ideal salary range\n\n\n\n \nU.S. Applicants only!\nPlease be sure to include all of these items β€” to save everyone valuable time we’ll throw out incomplete applications. Thanks for understanding.\nCornershop is an equal opportunity employer.

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Visit Cornershop Creative's website

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When applying for jobs, you should NEVER have to pay to apply. That is a scam! Posts that link to pages with "how to work online" are also scams. Don't use them or pay for them. Also always verify you're actually talking to the company in the job post and not an imposter. Scams in remote work are rampant, be careful! When clicking on the button to apply above, you will leave Remote OK and go to the job application page for that company outside this site. Remote OK accepts no liability or responsibility as a consequence of any reliance upon information on there (external sites) or here.

NUXEO


Software Support Engineer


Lisbon

Software Support Engineer


NUXEO

Lisbon

jira

javascript

java

engineer

jira

javascript

java

engineer

Lisbon2yr

Stats (beta): πŸ‘ 1,133 views,✍️ 0 applied (0%)
Nuxeo provides a Hyperscale Digital Asset Platform that helps enterprise organizations unlock the full value of their digital assets to grow revenue, improve performance, and maximize investments.\n\n\n\nWe are engineers at the core and we love what we do. And it shows! At Nuxeo, whatever the role, each team member is uncompromising, with an unwavering focus on helping our customers solve their problems.\n\n\n\nThat's why we foster natural curiosity, a strong desire to share the best practices, and we reward our teams with support, benefits, fun, professional development and challenging tasks.\n\n\n\n\n\n\n\nAt the moment we are looking for a Software Support Engineer, with a background in Java development, that will help us provide technical support to our customers.\n\n\n\nAs part of the support team, you will play a crucial role in providing assistance to our client technical teams, including client onboarding, while they build and work with the Nuxeo Platform.\n\n\n\nYou will answer in a timely manner to any issues submitted by our customers. You will also listen to their needs and forward feedback to the appropriate internal team for further investigations. The aim is to become an expert on the platform in order to answer questions and resolve issues for our customers. You will support them in configuring and customizing our platform. So you will need to audit and debug source code, plus use the tools that allow us to communicate with our customers (eg.: JIRA, conference calls and video calls).\n\n\n\nThis position requires a true engineering mindset: if you love to investigate a problem and find the solution, you will fit right in! If you like puzzles and challenges, we have a lot to offer:\n\n\n\n* A complete platform with a large technical and functional scope and many configuration options and extensions\n\n* International customers with many use cases and challenging issues (performance, customization, recommendations, etc.)\n\n* A team of expert developers to help you find solutions and extend the Nuxeo Platform \n\n \n\n#Salary\n - \n \n\n#Location\n- Lisbon

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When applying for jobs, you should NEVER have to pay to apply. That is a scam! Posts that link to pages with "how to work online" are also scams. Don't use them or pay for them. Also always verify you're actually talking to the company in the job post and not an imposter. Scams in remote work are rampant, be careful! When clicking on the button to apply above, you will leave Remote OK and go to the job application page for that company outside this site. Remote OK accepts no liability or responsibility as a consequence of any reliance upon information on there (external sites) or here.

Fantana


Developer Support

verified
UK

Developer Support


Fantana

UK verified

meteor js

dev

customer support

digital nomad

meteor js

dev

customer support

digital nomad

UK2yr

Stats (beta): πŸ‘ 989 views,✍️ 0 applied (0%)
\nFollowing a period of review, we wish to rekindle this activity. \n\n#Location\n- UK

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When applying for jobs, you should NEVER have to pay to apply. That is a scam! Posts that link to pages with "how to work online" are also scams. Don't use them or pay for them. Also always verify you're actually talking to the company in the job post and not an imposter. Scams in remote work are rampant, be careful! When clicking on the button to apply above, you will leave Remote OK and go to the job application page for that company outside this site. Remote OK accepts no liability or responsibility as a consequence of any reliance upon information on there (external sites) or here.


Stats (beta): πŸ‘ 1,377 views,✍️ 0 applied (0%)
Solcast is looking for a multi-talented software developer to help us expand, improve and support our solar radiation and solar power forecasting API to enable industry transition to a more solar powered future.\nThe role is an 18 month, full-time contract position. We have an office in Canberra ACT, and we are also open to remote work within the +7 to +12 UTC time zones, preferably within Australia.\n#### Responsibilities\n- Writing web services using .NET Core and the ServiceStack framework\n- Write unit and integration tests for the API\n- Working with customers of the API including troubleshooting and writing documentation\n- Working with our researchers to support them furthering the field of solar radiation forecasting\n- Building internal tools to make our developers and researchers lives easier\n- Occasional working across multiple programming languages when required, this may include R, MatLab, Python and others.\n- Building and maintaining applications running in a Linux and Docker environments\n- Supporting our applications running on AWS including support resolution and troubleshooting\n- Optimizing database queries and functions.\n- Building and integrating automation and monitoring systems to help us keep the API online without human interventionnpm dt\n- Responding to production outages out of hours (compensated with time-in-lieu)\n#### Required skills and experience for this position\n- Strong interest in solar energy technology\n- Working well with a remote team\n- Experience supporting linux production systems and tooling\n- Working openly within a team, comfortable making, owning and sharing mistakes, learning from them and moving on\n- Strong skills in writing HTTP based APIs\n- Strong front end web development\n- Strong .NET or Java experience\n- Good with SQL, confident working with both standard SQL, Postgres and .NET/Java ORMs\n#### Desirable skills and experience for this position\n- Working experience of GIS based systems\n- Experience working with AWS\n- Working with statistical modeling tools such as R or MatLab\n- Experience with the ServiceStack framework\nIf you think you fit some or all the above, we'd love to hear from you, please send your resume and cover letter to [[email protected]](mailto:[email protected])\nNo contacts from recruitment agencies or consultancies will be considered.

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Are you a tech-savvy person who likes helping others? Do you have a passion for productivity? Do you want a full-time job working remotely? If so, you could be a perfect software trainer for Productive Power.\n\nAs a software trainer, you will work one-on-one with professionals, teaching them a series of best practices for Microsoft Outlook and OneNote that significantly increases their organization and productivity. Through a series of online meetings, you will instruct participants how to better manage their email, tasks, calendar, and notes, and monitor their progress to ensure they have correctly implemented our proprietary techniques.\n\nRequirements\nβ€’ Bachelor's degree\nβ€’ At least two years of software training or software support experience\nβ€’ Highly proficient in Microsoft Outlook\nβ€’ Ability to interact comfortably with executives\nβ€’ Comfortable working remotely\nβ€’ Exceptional communication skills\nβ€’ Sincere interest in helping people\nβ€’ Strong organizational skills\nβ€’ PC w/Windows operating system\nβ€’ Live in the United States\n\nCompensation Plan\nβ€’ Competitive salary\nβ€’ Performance bonus\nβ€’ Paid time off (vacation, personal and sick)\nβ€’ Paid holidays\nβ€’ Employer funded Health Reimbursement Account (HRA)\nβ€’ 401(k) plan with company match\n\nJoin our growing team of dynamic professionals and engage in rewarding work that will enhance your technical and customer service skills. Enjoy the fulfillment that comes from helping professionals increase the quality of their lives.\n\nIn compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States and to complete the required employment eligibility verification document form upon hire.

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Rackspace the #1 managed cloud company


Senior Software Developer Fanatical Support For AWS

Senior Software Developer Fanatical Support For AWS


Rackspace the #1 managed cloud company


senior

customer support

dev

digital nomad

senior

customer support

dev

digital nomad

4yr

Stats (beta): πŸ‘ 1,496 views,✍️ 0 applied (0%)
\nTHIS POSITION IS REMOTE\n\n\nRackspace is seeking talented developers to help build our Fanatical Support for AWS business. Our product consists of tooling and automation that enables our customers to get the outcomes they want from their AWS infrastructure, including high availability, security, performance, and cost optimization.\n\n\nWe're a small team working to continuously grow this new business, so we're looking for developers who ship early and often while maintaining healthy engineering discipline. We write automated tests for everything we build, and we deploy to production several times daily. Because we're distributed, we're remote-friendly -- we collaborate with Slack, Screenhero, and video conferences.\n\n\nWe use React, Redux, and ES6 in our customer-facing web application along with Node (and a bit of Python) for several API services that power specific features. We host on AWS and take advantage of a wide cross-section of the AWS portfolio, including EC2 Container Service, Dynamo, Lambda, and numerous others. In short, we choose technologies that let us  deliver quickly with high quality, and focus on our product's value.\n\n\nResponsibilities:\n\n\n* Deliver product features for our UI and APIs\n\n* Write clean, maintainable code using engineering best practices\n\n* Collaborate with other engineers, product managers, and user experience designers on a daily basis to identify the right technical solutions that achieve product goals\n\n* Continuously broaden and deepen your skill set to solve new technical challenges\n\n* Mentor and guide less experienced team members to provide technical direction\n\n* Provide Fanatical Support for our production system by fixing bugs and triaging alerts \n\n\n

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Real HQ


Support Developer

Support Developer


Real HQ


customer support

dev

digital nomad

customer support

dev

digital nomad

4yr

Stats (beta): πŸ‘ 1,055 views,✍️ 0 applied (0%)
\nHello! We’re Real HQ and we’re six years old. Since 2010, we’ve grown to 40+ employees, maintained profitability, and become one of the largest real estate referral services in North America. We have an office in Austin, TX but pride ourselves in being a remote company—more than half of our team is spread across the United States.\n\nOur product team consists of a designer and three senior-level web developers. We maintain an internal Rails CRM that supports our consumer-facing Rails app, Agent Pronto. We’ll be launching additional services over the next few years, along with the internal tooling needed to support them. In order to expand more quickly and efficiently, we’re looking for someone to focus on bug fixes and small enhancements to our existing apps.\n\nWho You Are *fingers crossed*\nYou’re a junior-ish Rails developer with a bit of professional experience who thrives in a flexible, self-directed environment. You know what it’s like to be interrupted throughout your day and are excited to work with people that value the maker’s schedule. You love helping people, fixing bugs, and solving problems. You transcend the left-brained developer stereotype, have an eye for design, and incorporate UX understanding into the things you build. Additionally:\n\n\n* You’re self-motivated to learn and incorporate new technologies and keep up with best practices.\n\n* You’re as comfortable writing code for the browser as you are code for the server.\n\n* You believe in the value of testing and rarely ship code without automated tests in place.\n\n* You have strong communication skills and are receptive to constructive feedback.\n\n* You have the ability to thoroughly, yet simply, explain features to everyday users.\n\n* You can clearly articulate your thoughts and feelings through writing.\n\n* You’re not afraid to ask for help.\n\n* You’re experienced with Rails, RSpec, SQL, JavaScript, HTML, CSS, and Git.\n\n* Your terminal is your friend.\n\n\n\n\nHow We Make\nWe don’t separate “product” from “engineering.” Our dev team is the product team, and we’re responsible for prioritizing what’s important and helping our users be awesome. We value feedback at every level and encourage everyone on the team (devs or otherwise) to speak up and contribute with their ideas, thoughts, and concerns throughout the process.\n\nWe communicate using Slack, Basecamp, GitHub, and Google Hangouts. Occasionally, we pair-code with Screenhero.\n\nSome Specifics\nWe’re looking to hire immediately for a full-time, salaried position. You can expect to be paid a competitive market rate and work around 40 hours per week. We request that you reside in the United States, but once hired, you’ll have the flexibility to work from anywhere. You can choose when to start and end work each day (though, we request at least some overlap with a 9-5 CST schedule). You’ll also be provided with the following perks and benefits:\n\n\n* Comprehensive health, dental, and vision coverage. We pay 100% of your premiums and 50% for your dependents.\n\n* Flexible vacation policy.\n\n* Up to 12 weeks of paid maternity / paternity leave.\n\n* Laptop upgrades every three years and new cell phones every two. We’ll also pay your monthly phone bill.\n\n* Fringe benefits (books, software, etc.)\n\n\n\n\nWe understand that working remotely can get a bit lonely, so we’re happy to provide a coworking space near you. You’ll also be invited to attend departmental meetups and our annual company retreat, Real Life. Last year, we spent an epic week in two South Lake Tahoe mansions.

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Crossover


Linux Board Support Package Software Engineer

Linux Board Support Package Software Engineer


Crossover


engineer

linux

customer support

dev

engineer

linux

customer support

dev

4yr
\nLinux & Board Support Package Software Engineer - $100k \n \nAre you an experienced software engineer who is well-versed in C/C++ as well as Python and Shell Scripts? If you have Linux expertise and hands-on experience in board bring up, this role may be a great fit. We are looking for engineers with strong analytical skills who have a positive attitude and are hungry for learning and growth opportunities. \n \nJob Description: \n \nAs a Linux & Board Support Package Software Engineer, you will be responsible for developing Board Support Packages, performing board bring-ups and hardware validation, and developing custom utilities for benchmarking target hardware. You will carry out hardware and software unit level tests and functional integration tests and design multithreaded user space applications. \n \nKey Responsibilities: \n \n * \nDevelopment and porting of Board Support Packages (Boot loader & Linux kernel) for PowerPC, ARM architecture which includes developing and modifying device drivers, configuration files, I/O initialization and startup routines, memory management, OS configuration, extensions to kernels, boot loaders, etc. \n * \nPerform board bring-ups and hardware validation/ debugging. \n * \nDevelopment of custom utilities which can be useful for the benchmarking of target hardware or help application and verification team. \n * \nPerforming hardware/software unit level tests and/or functional integration tests. \n * \nDevelopment of multithreaded user space applications. \n * \nTools: JTAG based hardware emulators, hardware debugging tools e.g. Oscilloscope, Logic Analyzer, Protocol Analyzers, Kernel debugging tools e.g. ftrace, GIT, Subversion, GIT based code maintaining tools e.g. gerrit, gitlab \n \n \n \nRequired Skills and Experience: \n \n * \nB.S. in Engineering or Technology fields, preferably Computer Science \n \n \n * \n5+ years experience in related engineering field \n * \nMust possess detailed knowledge of Linux Device Drivers, subsystems and Linux Environment \n * \nHands on experience of board bring up \n * \nProgramming language: C/C++ \n * \nOperating System : Linux \n \n * \nGood understanding of device drivers, file systems, memory management and OS internals \n \n * \nScripting language: Python, Shell \n \n \n \n \nCompany Description: \n\n \nCrossover believes that the best talent is all around the world and we have embarked on an expedition to find and engage with these people. We connect the best people in the world with incredible jobs for Fortune 500 companies and unleash their potential through clear metrics and productivity measurement. \n \n \n \nCompensation: $50/hr \nLocation: Cedar Rapids, IA \n40 hrs/week \n To qualify: Start the process now by applying through our application link. If you meet the qualifications, we will proceed with a series of tests and interviews. Crossover is eager to see what you have to offer our cutting edge global workforce.\n \n Are you up for the challenge?

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Crossover


L2 Software Support Engineer

L2 Software Support Engineer


Crossover


engineer

customer support

dev

digital nomad

engineer

customer support

dev

digital nomad

4yr

Stats (beta): πŸ‘ 1,540 views,✍️ 0 applied (0%)
\nWe are looking for dynamic software support engineers join our team of highly skilled support professionals. Aureas ambition is to be a radically different enterprise software company that empowers our people to challenge convention every step of the way in delivering success for our customers. You will work on cutting edge technology in a fast paced and constantly improving virtual support center of excellence, with the option of working from the comfort of your own home. \nPRIMARY RESPONSIBILITIES: \n * \nOwn and resolve customer issues for our broad customer base of fortune 500 companies \n * \nSupporting mission critical applications during in various time zones \n * \nReproduce issues from customers' description of the problem and/or from customers' code snippet. \n * \nRead and interpret product log files. \n \n \n * \nCross train on multiple technologies across different verticals and Industries \n \n \n * \nTroubleshoot, diagnose and resolve customer issues independently, making use of the resources available to you. \n * \nWrite a knowledge-based article for every new issue you resolve \n * \nAttention to detail in analysis and CRM case updates. \n * \nCommunicate effectively with customers, including expectations for callbacks and follow-up on their issues. \n * \nManage difficult customers effectively and professionally, seeking help from senior staff or forums and other resources available to you as needed. \n * \nLog bugs with development team with clear and precise information, detailing the issue and how to reproduce. \n * \nDemonstrate an increasing level of customer care skills \n * \nWeekend on-call coverage for production issues (once youve reached the appropriate experience level) \n * Role is based during Eastern Standard Time or Central European Time\n \n

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Looking for a multi-faceted role, supporting an organisation that makes a difference? \n\nHelp support, run and develop the internal IT operations of The IHTSDO - the non-profit terminology standards development organisation that's benefiting healthcare and clinical advancement worldwide.\n\nOur team of researchers, software engineers and core function staff all work from home. We're proponents of open source technology and our infrastructure is cloud-based. We're part of a wider community that's relying on our technology, and our own IT operations must stay usable, be robust and scale as we evolve.\n\nMentored by our Head of Technical Services and, working closely with our DevOps Lead, we need you to turn your hand to many things, including; software engineering environments running Confluence and JIRA; collaborative tools and our support desk; the systems behind our website and intranet; and our cloud infrastructure. \n\nThere are many new projects and milestones ahead. We share your passion for continuous improvement, adopting relevant new technologies and finding better ways of working.\n\nUpcoming projects:\n\nEnhancing and supporting new collaborative working tools and services based on the Atlassian suite of tools\nProvide world class support to our end users for the tools we use to run the organisation and our communities\nContributing to the IT operational roadmap, policy, process and documentation\nDelivering new services, resources and improvements on a per project basis\n\nAbout you:\n\n- You're ready for a mid-level role in IT operations support\n- You have excellent user empathy and good judgement\n- You learn quickly and you're adept at finding effective workable solutions\n- You have a Computing related degree, or an equivalent understanding of computer science\n- You're familiar with JIRA and Confluence and can administer these environments\n- You have supported and managed Google for Work services\n\nOur current systems run - mentoring provided:\n\nAtlassian suite; JIRA and Confluence | Google for Work | nginx | Freshdesk | continuous integration | Jenkins | Ansible | Continuum | Maestro | Maven | SVN | GitHub | Trello | Apache | PostgreSQL | MySQL | Java | Angularjs | Amazon Web Services | open source | and more\n\nSalary and benefits:\n\n- Β£35,000 – Β£50,000 or equivalent \n- 25 days paid holiday + bank holidays | discretionary home office setup assistance | laptop | expenses\n\nAbout us:\n\nThe IHTSDO is a non-profit clinical terminology standards organisation with 27 member countries worldwide. We seek to improve the health of humankind by fostering the development and use of suitable standardised clinical terminologies, notably the β€˜SNOMED CT’ product, in order to support safe, accurate, and effective exchange of clinical and related health information. The focus is on enabling the implementation of semantically accurate health records that are interoperable. www.ihtsdo.org\n\nLocated: home based (within two hours' travel of UK)\n\nStart date: asap, by end of January 2016\n\n\nExtra tags: Atlassian, JIRA, Confluence, Cloud IT, Technical Support, Systems Developer, DevOps

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Visit The IHTSDO's website

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Binary Star


SQL Server VB .NET Support Developer

SQL Server VB .NET Support Developer


Binary Star


customer support

dev

digital nomad

customer support

dev

digital nomad

4yr

Stats (beta): πŸ‘ 2,039 views,✍️ 0 applied (0%)
\nAs an SQL Server and VB .NET Support developer you will work remotely with our partner to support their existing production platform.  You must be an excellent problem solver, developer, and consultant.  This is NOT an on-call production support position.  This will require very limited travel to the client site. \n\nResponsibilities\n\n\n* Debug Network, Hardware, Database, and Application issues\n\n* Develop solutions to production issues\n\n* Work with other teams to support the application\n\n* Evaluate performance and tune the application\n\n* Work full time remotely with client teams\n\n* Be a professional developer and consultant\n\n* Excellent communication skills\n\n\n\n\nSkills and Qualifications\n\n\n* Strong experience with SQL Server\n\n* Strong experience with stored procedures\n\n* Experience with the .NET Framework\n\n* Experience with Visual Basic\n\n* Debugging \n\n* Performance Tuning\n\n* Excellent Time Management\n\n* Working Remote\n\n* Professional Communication with both peers and management\n\n* University Degree\n\n\n

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When applying for jobs, you should NEVER have to pay to apply. That is a scam! Posts that link to pages with "how to work online" are also scams. Don't use them or pay for them. Also always verify you're actually talking to the company in the job post and not an imposter. Scams in remote work are rampant, be careful! When clicking on the button to apply above, you will leave Remote OK and go to the job application page for that company outside this site. Remote OK accepts no liability or responsibility as a consequence of any reliance upon information on there (external sites) or here.

Xamarin


Mobile App Developer Xamarin.forms Support

Mobile App Developer Xamarin.forms Support


Xamarin


xamarin

mobile

customer support

dev

xamarin

mobile

customer support

dev

4yr

Stats (beta): πŸ‘ 4,721 views,✍️ 0 applied (0%)
\nYour Role:\n\nAs a Mobile App Developer, Xamarin.Forms Support on the Customer Support team, you’ll be the first point of contact with Xamarin’s customers. You’ll work closely with product engineers and guide customers from a potential problem to a successful solution, delighting customers in the process.\n\nXamarin.Forms is a revolutionary framework that enables developers to build native UIs for iOS, Android, and Windows with a single, shared codebase. The Mobile App Developer, Xamarin.Forms Support will help us keep up with the amazing excitement and demand from our users, working directly with end users in our vibrant Xamarin.Forms community to understand and address their issues and make building apps with Xamarin.Forms a delight.\n\nKey Responsibilities:\n\n\n* Work through support cases and prioritize cases appropriately\n\n* Write sample applications to investigate potential bugs and issues\n\n* Work with customers to help them achieve their goals using Xamarin technologies\n\n* Monitor issues on the Xamarin Mailing Lists, Forums, as well as other public channels such as StackOverflow\n\n\n\n\nWhat We're Looking For:\n\n\n* 2+ years C# and .NET framework experience\n\n* Xamarin.Forms experience\n\n* Sample artifacts of your coding acumen, examples include: GitHub projects, or other open source participation, sample bug reports filed, Stack Overflow reputation, technical Blog\n\n* Excellent written communication skills\n\n* Ability to adapt to different scenarios because everyday is different!\n\n\n\n\nBonus Experience:\n\n\n* Broad UI Toolkit Experience. Have you used Flex? Awesome. JQuery? Great. Created custom WPF Controls? Fantastic. Working with Cairo? Incredible.\n\n* Familiar with the MVVM design pattern\n\n\n

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When applying for jobs, you should NEVER have to pay to apply. That is a scam! Posts that link to pages with "how to work online" are also scams. Don't use them or pay for them. Also always verify you're actually talking to the company in the job post and not an imposter. Scams in remote work are rampant, be careful! When clicking on the button to apply above, you will leave Remote OK and go to the job application page for that company outside this site. Remote OK accepts no liability or responsibility as a consequence of any reliance upon information on there (external sites) or here.

fournova Software


Support Web Developer

Support Web Developer


fournova Software


customer support

web dev

dev

digital nomad

customer support

web dev

dev

digital nomad

4yr

Stats (beta): πŸ‘ 3,904 views,✍️ 0 applied (0%)
\nStarting in January 2016, we're looking for a web developer to help us provide great technical customer support and develop / maintain our many web projects around Tower.\n\nOur product Tower helps over 50,000 customers in companies like Apple, Google, Amazon, and Salesforce to easily & productively work with the Git version control system. You’ll have the chance to create applications that are actively used by thousands of great customers on a daily basis. Your work matters!\n\nProviding helpful & qualified customer support is an important part of our own aspiration. With Tower being a software development tool, customer questions are mostly technical. Therefore, we're looking for someone with a background in software development to help our customers with their technical questions on Git and version control.\n\nA second part of your job will be the development and maintenance of our many web projects: the Tower website and blog, our learning platform, the fournova website & blog, the Tower online documentation, and any new projects). You'll work with PHP, the Kirby CMS, and lots of HTML and modern Sass / CSS.\n\nYou'll also work closely with our marketing and design team to implement A/B tests, newsletter campaigns, launch new blog posts and tutorials, use modern APIs to connect services like Zendesk or Mailchimp, and much more.

See more jobs at fournova Software

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When applying for jobs, you should NEVER have to pay to apply. That is a scam! Posts that link to pages with "how to work online" are also scams. Don't use them or pay for them. Also always verify you're actually talking to the company in the job post and not an imposter. Scams in remote work are rampant, be careful! When clicking on the button to apply above, you will leave Remote OK and go to the job application page for that company outside this site. Remote OK accepts no liability or responsibility as a consequence of any reliance upon information on there (external sites) or here.

Xamarin


Mobile App Developer Support

Mobile App Developer Support


Xamarin


mobile

customer support

dev

digital nomad

mobile

customer support

dev

digital nomad

4yr

Stats (beta): πŸ‘ 4,728 views,✍️ 0 applied (0%)
\nYour Role:\n\nAs a Mobile App Developer on the Customer Support team, you’ll be the first point of contact with Xamarin’s customers. You’ll work closely with product engineers and guide customers from a potential problem to a successful solution, delighting customers in the process.\n\nKey Responsibilities:\n\n\n* Work through support cases and prioritize cases appropriately\n\n* Write sample applications to investigate potential bugs and issues within Xamarin Studio/Visual Studio with Xamarin.iOS and Xamarin.Android\n\n* Work with customers to help them achieve their goals using Xamarin technologies\n\n* Monitor issues on the Xamarin Mailing Lists, Forums, as well as other public channels such as StackOverflow\n\n\n\n\nWhat We're Looking For:\n\n\n* Sample artifacts of your coding acumen, examples include: GitHub projects, or other open source participation, sample bug reports filed, Stack Overflow reputation, technical Blog\n\n* Xamarin.iOS and Xamarin.Android experience preferred but not required \n\n* A strong interest in building mobile apps on iOS or Android and proficiency with C# and .NET (or a demonstrable willingness and ability to learn quickly)\n\n* Excellent written communication skills\n\n* Ability to adapt to different scenarios because everyday is different!\n\n\n

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IWT


Mid Level Support Engineer

Mid Level Support Engineer


IWT


dev

exec

excel

medical

dev

exec

excel

medical

5yr
\nAre you interested in making a difference in healthcare supporting our innovative software?\n\nWe need a Mid-Level Support Engineer that is willing to quickly learn our software applications as soon as possible and be able to support our customers. The key responsibility of this position is to solve customer issues in a timely and courteous manner. The Support Engineer´s role is essential to maintaining our long term relationship with our customers by providing them excellent service. You work well on a team and as an individual. You communicate well with humans as well as computers. You are well-organized and thrive on change.\n\nAt IWT you will work in a casual, team-driven environment with other developers, analysts, and project managers to support, enhance and develop software.\n\nWe will consider remote personnel for this position (will be expected to make occasional office visits).

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# How do you apply? This job post is older than 30 days and the position is probably filled. Try applying to jobs posted recently instead.
Apply for this Job

πŸ‘‰ Please reference you found the job on Remote OK, this helps us get more companies to post here!

When applying for jobs, you should NEVER have to pay to apply. That is a scam! Posts that link to pages with "how to work online" are also scams. Don't use them or pay for them. Also always verify you're actually talking to the company in the job post and not an imposter. Scams in remote work are rampant, be careful! When clicking on the button to apply above, you will leave Remote OK and go to the job application page for that company outside this site. Remote OK accepts no liability or responsibility as a consequence of any reliance upon information on there (external sites) or here.