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26 Remote Customer Support Wordpress Jobs at companies like Skyverge, Bibblio and WP All Import last posted 7 months ago

26 Remote Customer Support Wordpress Jobs at companies like Skyverge, Bibblio and WP All Import last posted 7 months ago

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SkyVerge

verified

Customer Support Specialist


SkyVerge


customer support

woocommerce

wordpress

ecommerce

customer support

woocommerce

wordpress

ecommerce

7mo

Apply

SkyVerge is looking for a talented Customer Support Specialist to join our fully-distributed team and help support our entire suite of products.{linebreak}{linebreak}**The Role**{linebreak}{linebreak}You’ll be the first point of contact for our customers, helping them with problems, and answering questions. As part of a small team, you'll likely get your hands dirty with a little bit of everything.{linebreak}{linebreak}**Here are some things you may do on a given day:**{linebreak}{linebreak}-Assist customers by troubleshooting technical problems and escalating to the engineering team as needed{linebreak}{linebreak}-Answer pre-sales questions and other feedback from customers{linebreak}{linebreak}-Document and optimize our support process to improve customer satisfaction{linebreak}{linebreak}-Write technical documentation and other content so customers can help themselves{linebreak}{linebreak}-Help our engineering & product teams to identify areas where we can improve the customer experience{linebreak}{linebreak}-Monitor social media and forums where customers may have questions or issues with our products and get them the help they need{linebreak}{linebreak}With over 70 products that we support, there's plenty to learn. We’re aiming for you to have broad knowledge (mile-wide, inch-deep) and work closely with the product & engineering team to tackle more technical or in-depth questions that go beyond your knowledge.{linebreak}{linebreak}**On the first day you will:**{linebreak}{linebreak}-Onboard and get to know your new team members{linebreak}{linebreak}-Pair with a customer support specialist for training, and answer some customer questions together{linebreak}{linebreak}-Have a complete WooCommerce setup with major plugins installed{linebreak}{linebreak}-Read and review support guide{linebreak}{linebreak}**In the first week you will:**{linebreak}{linebreak}-Answer customer questions (draft, review from team member or manager, send){linebreak}{linebreak}-Dive into learning WooCommerce and our major extensions (Memberships, for example){linebreak}{linebreak}-Fix at least one documentation issue{linebreak}{linebreak}**In the first month you will:**{linebreak}{linebreak}-Own your own queue{linebreak}{linebreak}-Answer customer questions with minimal review{linebreak}{linebreak}-Contribute to documentation as necessary{linebreak}{linebreak}**You**{linebreak}{linebreak}You have that unique combination of technical aptitude and empathy for the user. You’re comfortable with code but prefer to be customer-facing. You’re self-driven with a sense of urgency and draw satisfaction from going above and beyond to provide solutions. You’re an excellent communicator and have the ability to thrive in a distributed environment. Perhaps most importantly, you have a willingness to learn.{linebreak}{linebreak}**To succeed in this position, you must have:**{linebreak}{linebreak}-A solid understanding of HTML / CSS{linebreak}{linebreak}-A working knowledge of JavaScript{linebreak}{linebreak}-Native-level fluency in English (Are you fluent in other languages? Tell us! We love being able to support customers in their native language.){linebreak}{linebreak}-Outstanding written communication and interpersonal skills{linebreak}{linebreak}-Boundless curiosity for our products and our customers{linebreak}{linebreak}-Ability to thrive in a remote environment (along with a reliable internet connection){linebreak}{linebreak}**It’s helpful if you have:**{linebreak}{linebreak}-Experience with PHP / Ruby (or other programming languages){linebreak}{linebreak}-Experience with WordPress{linebreak}{linebreak}-Experience with WooCommerce (or other eCommerce platforms){linebreak}{linebreak}-Experience supporting SaaS products{linebreak}{linebreak}-Experience supporting downloadable software (especially in the LAMP stack){linebreak}{linebreak}**The Team**{linebreak}{linebreak}Our team is fully-remote and we communicate primarily through Slack, GitHub, Help Scout, Intercom, and weekly stand-ups via Zoom (a few short meetings) — we believe the best work happens when given lots of uninterrupted time that’s free of distractions.{linebreak}{linebreak}As a remote team, we believe that regular meet-ups are invaluable for getting to know each other better, so you should be available for 1-2 company-paid team trips per year. Curious about these trips? Check out our recap of our last team retreat ([SkyTrip!](https://www.skyverge.com/blog/skytrip-2018-recap/)) to get an idea of what they’re like.{linebreak}{linebreak}This is a full-time, salaried position, but hours are flexible. We know your work will speak for itself with thoughtful replies to customers, wiki edits, and published documentation.{linebreak}{linebreak}**Process**{linebreak}{linebreak}After an initial screening, you’ll get an email with a few questions to answer. Following that, you’ll have a few 30 minute phone chats with different people on our team to learn more about you and answer any questions you have about the position and company.{linebreak}{linebreak}If this goes well, we’ll invite you to join our team and start your paid 4 week trial period. During this period you’ll work full-time as a contractor, or part-time on nights/weekends if you already have a full-time position. This gives you an opportunity to make sure you enjoy the work and the team, and it gives us an opportunity to evaluate your work. We’ll have regular chats each week to share feedback and make sure we’re on the same page. At the end of the trial, you’ll be offered a permanent position 🙂{linebreak}{linebreak}**Benefits**{linebreak}{linebreak}Here are some benefits we're happy to offer to our team members:{linebreak}{linebreak}-Competitive salary{linebreak}{linebreak}-Annual incentive for meeting team and company goals{linebreak}{linebreak}-27 days of paid time-off, in addition to 2 company holidays (SkyVerge Day in March, Founders Day in June 😀){linebreak}{linebreak}-Medical, Dental, and Vision insurance for US and Canadian residents and their families (reimbursements for comparable care for non-US/Canadian residents){linebreak}{linebreak}-401k/RRSP Retirement plan with 4% company match for US/Canadian residents (contributions to comparable plans for non-US/Canadian residents){linebreak}{linebreak}-Work flexible hours from anywhere that has a reliable internet connection{linebreak}{linebreak}-Tools (hardware/software) to help you be productive{linebreak}{linebreak}-Allowance for professional growth (books, courses, conferences){linebreak}{linebreak}-Home office or co-working allowance{linebreak}{linebreak}-A Kindle to help you keep learning{linebreak}{linebreak}*We support workplace diversity and do not discriminate on any protected class. We believe when we work together as a team of different views, experiences, and ideas, we can build amazing things.* {linebreak}{linebreak}# Requirements{linebreak}Please apply directly through the link below. Applications accepted through August 15th.

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Bibblio

verified

Wordpress Plugin Technical Support


Bibblio


php

wordpress

customer support

php

php

wordpress

customer support

php

11mo

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We're looking for a top-notch technical support engineer with deep WordPress knowledge to provide customer support for Bibblio's related posts plugin. The ideal candidate will have both front- and back-end development skills, as well as excellent customer service and troubleshooting skills.{linebreak}{linebreak}In addition to providing technical support, you will be working closely with the implementation and product teams to develop onboarding and troubleshooting resources. You will also directly inform the plugin's future features and development.{linebreak}{linebreak}**Your responsibilities:**{linebreak}Answer all customer support inquiries related to the plugin and provide best practice advice{linebreak}Minor CSS customisations {linebreak}Perform remote manual integrations if necessary, which may involve basic PHP editing{linebreak}{linebreak}**The ideal candidate:**{linebreak}Strong understanding of both back-end and front-end WordPress development{linebreak}PHP (at least intermediate). Previous experience in WordPress Plugin/Theme development would be beneficial to the role. {linebreak}Familiarity with JavaScript and jQuery{linebreak}Understanding of CSS{linebreak}Comfortable working with debugging tools like Firebug, Chrome Developer Tools, etc.{linebreak}Confidence using Codex and searching the WordPress core when necessary{linebreak}Experience working with RESTful APIs and formats (JSON, XML){linebreak}Excellent customer service skills and strong grasp of the English language{linebreak}

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# How do you apply? Please send a resume to [email protected]g
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When applying for jobs, you should NEVER have to pay to apply. That is a scam! Always verify you're actually talking to the company in the job post and not an imposter. Scams in remote work are rampant, be careful! When clicking on the button to apply above, you will leave Remote OK and go to the job application page for that company outside this site. Remote OK accepts no liability or responsibility as a consequence of any reliance upon information on there (external sites) or here.


WP All Import

Support Rep for WP All Import


WP All Import


php

wordpress

customer support

non tech

php

wordpress

customer support

non tech

1yr

Apply

## $30 per hour and a minimum of 30 hours per week.{linebreak}Our team is 100% remote and distributed across the world. We have team members in the US, Canada, Thailand, India, Ukraine, and Romania. It doesn’t matter where you live or what time zone you’re in.{linebreak}Your main responsibility will be to reply to customers asking for help with WP All Export and WP All Import. You need to love to help others and be able to eeep it friendly even when dealing with difficult customers. You need to enjoy the whole process of turning anxious, confused, or angry customers into happy ones. You must be an excellent writer. We want our support replies to be friendly, easy to understand, and concise.{linebreak}### Flexibility{linebreak}We are a small team, but we try to give everyone as much flexibility as possible. Flexibility means that you can work in the mornings, or the evenings, or both, or in the middle of the night, or whatever. It means you can take two weeks off to go on a trip. It means you can wake up and decide you don’t feel like working and take the day off without telling anyone.{linebreak}It doesn’t mean you can work 50hrs one week and then 5hrs the next. It doesn’t mean that you can work two 15 hour days and then take the rest of the week off.{linebreak}### Responsibilities{linebreak}Our customer support reps are expected to perform the following tasks:{linebreak}› Respond to customer support inquiries{linebreak}› Add to and improve documentation{linebreak}› Aggregate user feedback and assist with roadmap decisions{linebreak}› Reproduce bugs and test fixes{linebreak}› Test development versions of WP All Import before release{linebreak}### Minimum Requirements{linebreak}Candidates must have the following knowledge and experience in order to be considered:{linebreak}› Minimum availability of 30 hours per week.{linebreak}› Expert-level WordPress knowledge: troubleshooting, development, database structure, etc.{linebreak}› Intermediate-level PHP knowledge. Can quickly write PHP functions, use arrays, and make use of our API.{linebreak}› Familiarity with phpMyAdmin, cPanel, WordPress sites via FTP.{linebreak}› Fast, hands on learner. Can quickly pick up new software, PHP functions, and related technologies.{linebreak}› Able to communicate in a concise and timely manner via Basecamp and GitHub.{linebreak}### Bonus Points{linebreak}The more of these boxes you can tick the better, in descending order of importance:{linebreak}› Experience with WooCommerce.{linebreak}› Experience in plugin development.{linebreak}› Up to date knowledge of WordPress.{linebreak}› Knowledge of XPath.{linebreak}› Attends WordCamps, meetups, or other industry conferences.{linebreak}› Experience working remotely as part of a distributed team.{linebreak}### To Apply{linebreak}Visit**http://www.wpallimport.com/hiring/#apply**.

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# How do you apply? Visit http://www.wpallimport.com/hiring/#apply.
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When applying for jobs, you should NEVER have to pay to apply. That is a scam! Always verify you're actually talking to the company in the job post and not an imposter. Scams in remote work are rampant, be careful! When clicking on the button to apply above, you will leave Remote OK and go to the job application page for that company outside this site. Remote OK accepts no liability or responsibility as a consequence of any reliance upon information on there (external sites) or here.

BuddyBoss is a leading provider of WordPress and BuddyPress driven solutions, for online community platforms. Our products are used in thousands of E-learning sites, MarketPlaces, and other community type platforms. {linebreak}{linebreak}We also build custom development solutions for startups and established organizations, to address their specific platform requirements. {linebreak}{linebreak}We are seeking ambitious, dynamic, smart and energetic individuals to join our growing team! If you are motivated to deliver high-quality and innovative services, BuddyBoss can offer you a great and fulfilling career opportunity. Here are a few reasons why you’ll love working for BuddyBoss:{linebreak}{linebreak}* We work on some really interesting projects, and we are always pushing the boundaries of WordPress and BuddyPress.{linebreak}* We all work remotely. Some of us are traveling throughout the year, working from various countries. Others are working from the comfort of their home.{linebreak}* We try to all meet at least once a year at a fun destination, and we’re always super excited to see each other.{linebreak}{linebreak}### KEY DUTIES AND RESPONSIBILITIES{linebreak}{linebreak}* Supporting our customers via our support forum & ticketing system and other communication channels{linebreak}* Combining technical expertise with customer service to resolve questions and issues with speed and efficiency{linebreak}* Taking every opportunity to delight our customers and exceed their expectations so much that they HAVE to tell others{linebreak}* Identifying patterns and recommending improvements to management{linebreak}* Handling large amounts of incoming tickets and respond in a timely manner{linebreak}* Keeping constant communication with management regarding{linebreak}* Authoring Success documentation for our customer facing Help Center{linebreak}* Providing suggestions on methodology, processes, and tools to increase team effectiveness{linebreak}{linebreak}### REQUIRED SKILLS AND EXPERIENCE{linebreak}{linebreak}* Good knowledge in PHP and object orientated programming{linebreak}* Good knowledge of Javascript/jQuery{linebreak}* Experience with Git and other version control systems{linebreak}* Experience with HTML5, Javascript, CSS3 and responsive design{linebreak}* Experience working with BuddyPress{linebreak}* Full knowledge of our products{linebreak}* A can-do attitude{linebreak}* Exceptional time management and organizational skills{linebreak}* Passion for excellence at every level{linebreak}* Superb verbal and written communication skills{linebreak}* Actively stays up to date with the latest trends and techniques in web development and customer support

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# How do you apply? Apply via: https://www.buddyboss.com/job/support-agent/
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When applying for jobs, you should NEVER have to pay to apply. That is a scam! Always verify you're actually talking to the company in the job post and not an imposter. Scams in remote work are rampant, be careful! When clicking on the button to apply above, you will leave Remote OK and go to the job application page for that company outside this site. Remote OK accepts no liability or responsibility as a consequence of any reliance upon information on there (external sites) or here.

View the full posting at: https://cornershopcreative.com/help-wanted-wordpress-developer-support-specialist/{linebreak}{linebreak}Cornershop Creative (https://cornershopcreative.com) is seeking an awesome, U.S.-based WordPress developer to join our distributed team.{linebreak}The core responsibility for this position will be investigating, troubleshooting, and coding solutions for WordPress-based websites and applications for our non-profit and small business clients. The person occupying this role will spend his or her time making iterative changes and bug fixes to design, functionality, and backend improvements of the dozens of websites Cornershop manages and maintains. Tasks may include setting up WordPress custom post types, fields and taxonomies; troubleshooting server errors and migrating sites to hosts; and minor HTML, CSS (SASS), and JS coding for custom themes. Additionally, this position may be responsible for developing and maintaining custom WordPress plugins.{linebreak}Our ideal candidate is a hard-working, curious troubleshooter comfortable working independently with little supervision, but who also enjoys working as part of a team that includes developers and non-developers. Since we're a distributed shop, you’ll get to work from home! Cool, right?{linebreak}Specifically, the things we’re looking for include:{linebreak}{linebreak} * Experience with receiving potentially vague end-user bug reports, recreating the issues, and diving into the codebase to quickly identify root causes{linebreak} * Significant experience with WordPress theming: template hierarchy, hooks, WP_Query, etc.{linebreak} * Strong knowledge of HTML5 markup and CSS3{linebreak} * Ability to write CSS/SASS for cross-browser, responsive design (not just by using Bootstrap){linebreak} * Decent JavaScript skills (particularly in jQuery and/or the Node.js ecosystem){linebreak} * Experience managing codebases and deploying websites onto third-party hosts via git, and/or sFTP, making DNS record changes, etc{linebreak} * Past experience with quickly and effectively maintaining/troubleshooting/supporting code written by other developers{linebreak} * Familiarity with command line tools like git, gulp and wp-cli{linebreak} * Ability to laugh at our stupid jokes (and the occasional good one){linebreak} * Familiarity with current (and evolving) best practices in front-end dev regarding semantics, performance, cross-browser consistency, etc.{linebreak} * Ability to not lose your s#!% when you occasionally get feedback like “can we make the logo bigger?” or “change the padding by 1px” (and then getting asked to change it back), which may happen despite our best efforts {linebreak} * Willingness to work in a fast-paced environment (we keep pretty busy!) and manage a workload of several projects at a time{linebreak} * Superb written and oral communication skills{linebreak}{linebreak}{linebreak}{linebreak}{linebreak}Other stuff we’d love it if you’re good at, but aren’t requirements:{linebreak}{linebreak} * Working with and customizing BuddyPress{linebreak} * Troubleshooting mySQL performance issues (and writing performant queries){linebreak} * Familiarity with Apache/nginx configuration, tuning and troubleshooting{linebreak} * Ability to understand and work with common third-party REST APIs{linebreak} * Develop ingenious scripts to facilitate complicated cross-platform content migrations{linebreak} * Using Photoshop and understanding challenges in designing for the web{linebreak} * Working with nonprofit CRM tools such as Salsa, Luminate Online, Engaging Networks, Blue State Digital, and Classy{linebreak} * Remembering to un-mute yourself before talking on conference calls{linebreak} * Being passionate about progressive causes{linebreak} * Writing basic bash scripts and performing other devops/Linux sysadmin kinds of stuff{linebreak}{linebreak}{linebreak}{linebreak}Cornershop Creative is an award-winning online services agency committed to listening carefully to our non-profit and small business clients and helping them achieve their goals. Our designs are beautiful, and our websites are creative and innovative. Learn more about us at https://cornershopcreative.com/.{linebreak}To apply, send an email to [email protected] with the following:{linebreak}{linebreak} * Your résumé, which should include an indication of which American state you live and work in{linebreak} * A brief cover letter, explaining why you’re excited about this opportunity{linebreak} * Links to work you’ve done that we should see, such as recent websites, git repos, or contributed plugins/modules/themes{linebreak} * Ideal salary range{linebreak}{linebreak}{linebreak}{linebreak} {linebreak}U.S. Applicants only!{linebreak}Please be sure to include all of these items — to save everyone valuable time we’ll throw out incomplete applications. Thanks for understanding.{linebreak}Cornershop is an equal opportunity employer.

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# How do you apply? To apply, send an email to [email protected] with the following:{linebreak}~~Your résumé, which should include an indication of which American state you live and work in{linebreak}~~A brief cover letter, explaining why you’re excited about this opportunity{linebreak}~~Links to work you’ve done that we should see, such as recent websites, git repos, or contributed plugins/modules/themes{linebreak}~~Ideal salary range
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WordPress Support / Happiness Engineer{linebreak}{linebreak}We are looking for 3 Technical Support / Happiness Engineers to join our team.{linebreak}Thrive Themes, https://thrivethemes.com/ is a rapidly growing and innovative software vendor in the WordPress themes and plugins space. We entered the market around 3 years ago and have been on a significant growth curve ever since.{linebreak}{linebreak}Today, we have a highly skilled team that are constantly pushing the boundaries of WordPress software development by releasing market leading software products. Our software gives online business owners a complete set of conversion oriented marketing tools to help them build better websites and get more leads and customers.{linebreak}Recently, we have been faced with a growing problem: many of our customers are in the US and because our team is located in Europe our response times to these customers’ requests are longer than we want them to be.{linebreak}This is where you come in!{linebreak}We are looking to hire additional team members for our technical support and customer communications team. As part of this team, you will be working closely with our customers and members, to help them solve technical problems and answer questions about our products. The support and communications team is also tasked with reporting bugs and communicating with the development and marketing teams about what kinds of issues our customers typically experience, what features they request and what kinds of questions they have.{linebreak}{linebreak}Skills that you must have for this position:{linebreak}{linebreak}* Fluently written communication in English with excellent spelling, punctuation, and grammar.{linebreak}* The ability to simplify sometimes complex instructions so that non-technical users are able to understand and follow along.{linebreak}* The ability to capture relevant screenshots and include them, where necessary, in the responses.{linebreak}* The ability to get familiar with new software and functionality quickly, without the need for a lot of handholding and instruction.{linebreak}* A thorough understanding of WordPress. To give you an idea of the level of understanding required, you’d be expected to know:- * How to add widgets to a sidebar * The difference between a post and a page * How to turn comments on/off on posts/pages * How to switch to a new theme * How to change menus and menu items * How to modify the permalink structure * How to add a new plugin{linebreak}* Basic knowledge of HTML, CSS, PHP and javascript (no development skills needed, but a basic understanding of how these languages interact to make websites work is very useful).{linebreak}* A knack for taking technical language and making it understandable.{linebreak}* A passion for solving tough problems and proposing elegant solutions.{linebreak}{linebreak}Other skills it would be nice if you had, but we can train you if you don’t:{linebreak}* Had a previous Customer Support experience.{linebreak}* A portfolio of WordPress websites that you've build.{linebreak}**If this seems like it’s a good fit for you then allow me to take a few minutes to tell you what we can offer in return:**{linebreak}* Freedom to get on with the job. We're not some giant company with dozens of people between you and a result. You'll be part of a small team that's trusted to get on and deliver.{linebreak}* Remote working, you can work anywhere in the US, as long as you cover the US timezone{linebreak}* A place in a fast moving software company with big ambitions and an exciting future ahead.{linebreak}* Books, just let us know what book you think that might help you grow your skills and we will get it for you.{linebreak}{linebreak}If this sounds like what you’re looking for? Great.{linebreak}{linebreak}To get this position you will have to join us between 20 of August and 8th of September, in Austin, Texas. You will get paid for this training and we will also cover the housing and flight for you. At the end of this training you should have all the skills you need to get started.{linebreak}{linebreak}Send us details of what you can and can’t do (be honest, it’s important) as well as a few details about who you are as a person and we’ll be in touch.{linebreak}{linebreak}**Besides the details mentioned above, your email should also contain answers to the following questions:**{linebreak}1. Where in the US are you located?{linebreak}2. Are you available between 20 of August and 8th of September for Thrive support procedures and products training sessions?{linebreak}The following are questions you might be asked by our customers. Please send us an example of an answer you would give in each of the following scenarios:{linebreak}3. When I attempt to install your plugin, I get this message from WordPress: “The uploaded file exceeds the upload_max_filesize directive in php.ini.” What can I do?{linebreak}4. Why is my blogpost on the homepage? I would like to have a different page there.{linebreak}5. What changes are needed on this page: https://thrivethemes.com/ in order for it to be a Landing Page?{linebreak}{linebreak}**APPLY FOR THIS POSITION**{linebreak}Send an email to [email protected] and**add [Support Job] in the subject.**If you think you might be a good fit,**let us know why! Email your resume, a short paragraph about yourself, and answer the questions listed above.**{linebreak}{linebreak}**Note: You should apply before 3rd of August 2017.**

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# How do you apply? Send an email to [email protected] and add [Support Job] in the subject. If you think you might be a good fit, let us know why!**Email your resume, a short paragraph about yourself, and answer the questions listed above.**
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When applying for jobs, you should NEVER have to pay to apply. That is a scam! Always verify you're actually talking to the company in the job post and not an imposter. Scams in remote work are rampant, be careful! When clicking on the button to apply above, you will leave Remote OK and go to the job application page for that company outside this site. Remote OK accepts no liability or responsibility as a consequence of any reliance upon information on there (external sites) or here.

We are looking for a WooCommerce Support Engineer to become our driving force of happiness! As a Support Engineer at SomewhereWarm, you will be:{linebreak}{linebreak}* providing an amazing support experience to our customers, while keeping an eye out for valuable feedback,{linebreak}* sharing knowledge and collaborating with our partners using your excellent written communication skills,{linebreak}* investigating issues, writing detailed bug reports, tracking down bugs and contributing fixes to code,{linebreak}* reviewing and writing great support documentation that balances the expectations and needs of all agents involved in building, using and supporting our products,{linebreak}* following a schedule that suits you and working from wherever you like.{linebreak}{linebreak}Your role will often require you to solve tricky riddles that go well beyond basic troubleshooting and require a solid technical understanding of PHP, WordPress, WooCommerce and sometimes JavaScript/jQuery. You will also need good working knowledge of the Apache/Nginx & Linux server environment and must be adept at spinning up development/test sites.{linebreak}{linebreak}In addition to your support duties, you will be encouraged to:{linebreak}{linebreak}* contribute to product development by helping prioritize new features and writing or reviewing code,{linebreak}* suggest and implement new testing methodologies and tools,{linebreak}* invest time in learning new technologies and advancing your development skills.{linebreak}{linebreak}You will be starting as a part-time WooCommerce Support Engineer, collaborating with: i) the full stack developer behind SomewhereWarm, ii) a globally distributed team of engineers from partner companies responsible for some of the most popular WooCommerce extensions, and iii) the team behind WooCommerce.{linebreak}{linebreak}### You{linebreak}* possess excellent written communication skills and a natural talent for bending language to your will,{linebreak}* love autonomy and are comfortable with self-directed work,{linebreak}* are patient and aware of your strengths and weaknesses,{linebreak}* are keen to observe and listen, but also eager to share experiences and expertise,{linebreak}* value self-improvement above self-promotion,{linebreak}* strive to acquire new skills and knowledge and always finish what you start,{linebreak}* have an analytical mind and a knack for breaking down huge tasks into tiny, manageable chunks.{linebreak}{linebreak}On a technical level, you:{linebreak}{linebreak}* have extensive hands-on experience with WordPress and WooCommerce,{linebreak}* have basic working knowledge of HTML, CSS, PHP and WordPress/WooCommerce and a strong desire to learn more,{linebreak}* have written or customized WordPress/WooCommerce plugins or themes in a previous role,{linebreak}* are comfortable with git and GitHub.{linebreak}{linebreak}Ideally, you:{linebreak}{linebreak}* have a university degree in computer science or engineering,{linebreak}* are experienced in providing technical support,{linebreak}* have solid WordPress or WooCommerce development skills. {linebreak}{linebreak}### SomewhereWarm{linebreak}SomewhereWarm loves the warm, bright side of e-commerce – where any idea can come to life, grow and have the impact it deserves. This is why we live and breathe WooCommerce!{linebreak}{linebreak}We are dedicated to contributing to WooCommerce and take pride in having built some of the most sought-after extensions in the entire WooCommerce ecosystem. Our software powers thousands of websites: So far we’ve built Product Bundles, Composite Products, and a few smaller plugins, such as Conditional Shipping and Payments and Subscribe All the Things – a forward-looking mini-extension for WooCommerce Subscriptions.{linebreak}{linebreak}SomewhereWarm welcomes, supports and rewards autonomy and entrepreneurship. We know that genuinely self-driven individuals will produce their best results when left alone to shine. For us, working from anywhere you like and choosing when to start your day is the only way to ensure an efficient, healthy working environment.{linebreak}{linebreak}We offer:{linebreak}{linebreak}* a great salary, with bonuses proportional to your impact,{linebreak}* medical insurance, depending on your country of residence,{linebreak}* a flexible leave policy,{linebreak}* your own learning and development fund,{linebreak}* a yearly hardware allowance,{linebreak}* the freedom to work from your home, a sunny beachfront, or our tiny HQ in Athens, Greece.{linebreak}{linebreak}### The Process{linebreak}{linebreak}1. Send an email to**[email protected]**, and tell us what makes you a good fit for this position.{linebreak}2. We will contact you within two weeks. Shortlisted candidates will be invited to have an informal text-chat interview via Slack soon after that.{linebreak}3. As a follow-up, we will invite you to a short video interview.{linebreak}4. You will be selected to take part in a brief trial based on your overall presence and application.{linebreak}5. We will make a final decision and discuss the results with you!{linebreak}{linebreak}Some things we'd love to know about you when you apply:{linebreak}{linebreak}* Why do you want to work with us?{linebreak}* Have you done any technical support before? What did you like and what did you dislike about it?{linebreak}* What is your most and least favorite thing about WordPress? About WooCommerce?{linebreak}* A store owner reports an issue. What are the first troubleshooting steps you take?{linebreak}* Have you built something that you are proud of and that you'd like to share?{linebreak}* Where did you hear about this job?{linebreak}{linebreak}No recruiters or agencies, please!

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We’re an established software business helping content publishers approach the mobile space with easy to use and efficient solutions. We’ve built a successful product, [MobiLoud](https://www.mobiloud.com/), helping WordPress publishers create native apps with their content and we’re working on other products in the same space.{linebreak}{linebreak}You’ll be responsible to deal directly with our customers, explaining the product, helping them during onboarding, supporting them with any questions or issues. You’ll also work closely with our developers to lead the development of new features, improvements and bug fixes.{linebreak}{linebreak}We’re looking for a person with strong technical understanding in the mobile and WordPress space (PHP and WordPress knowledge required), sales and customer support skills, excellent writing and communication skills. You have an entrepreneurial, hands-on and problem-solving approach to business.{linebreak}{linebreak}This is the right job for you if you’re a fluent English speaker who can write and code and loves to delight customers. You might be a developer by training, but you’ve set your mind on working in a customer facing role.{linebreak}{linebreak}You’ll join a small team including the company founder and a junior Support person, a WordPress plugin developer and two app developers. You’ll work closely with our app production teams, who ensure our apps are built and delivered to the stores every day. You’ll be the company founder’s right hand man and take responsibility to lead the whole team to provide our customers the best possible experience.{linebreak}{linebreak}**On a typical day you’ll be:**{linebreak}{linebreak}- Responding to customer inquiries, demonstrating the product, ensuring a good fit with the customer problem and helping out with any issues.{linebreak}- Working with our developers on issues to resolve, new features to build and other improvements, coordinating the development of new product features and their roll out.{linebreak}- Testing and releasing our WordPress plugins, managing QA on our apps.{linebreak}- Troubleshooting issues directly with customers, trying to resolve technical problems before involving a developer, creating detailed bug reports where developers need to be involved.{linebreak}- Overseeing our production processes and ensurin we take action where needed to get to a positive outcome for our customers in the shortest time possible.{linebreak}- Writing support documentation and procedures, suggesting improvements to our systems and team organization.{linebreak}{linebreak}**Your skills:**{linebreak}{linebreak}- Excellent organisation skills, you can keep track of open issues and the work of our app production team.{linebreak}- Strong communications skills, perfect written and spoken English{linebreak}- Confident dealing with customers over email and phone{linebreak}- Working knowledge of PHP and WordPress, you know at least the basics of web development (CSS/HTML/PHP){linebreak}- Strong technical problem solving skills, you can identify and resolve technical problems independently when a developer is not needed{linebreak}{linebreak}**How we work**{linebreak}{linebreak}We’re a remote team spread around the world. We enjoy this way of working and the freedom it affords all of us. We collaborate mainly using chat (Slack/Skype) and great simple tools like Trello.{linebreak}{linebreak}We care about the people working with us and aim to build long-lasting relationships with anyone who will join the company. For this, personality fit on top of skills is key. We’re looking for smart, independent and creative people who want to build something great, take decisions independently and make an impact.{linebreak}{linebreak}**Time and salary**{linebreak}{linebreak}We will decide together on a work schedule that works for you based on your life and priorities. You can work from wherever you want and whenever you want. We like to find responsible people and let them do their job autonomously. Time required: 30-40 hours a week.{linebreak}{linebreak}Salary will be based on experience. While the company is based in London, UK, you can be anywhere. You’ll be hired as an independent contractor.{linebreak}{linebreak}

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Theme Fusion

Technical Support For Avada Wordpress Theme


Theme Fusion


wordpress

customer support

wordpress

customer support

4yr

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{linebreak}ThemeFusion is looking for a hard-working, responsible WordPress developer to help on our support forum & development projects{linebreak}{linebreak}This is a remote position.{linebreak}{linebreak}We’re a WordPress theme company and we’re looking to expand our team to help maintain the high standard of customer support and theme quality our customers have come to expect. Our primary product is a WordPress Theme called Avada, and it’s hugely popular on the ThemeForest marketplace. We have a very large user-base, and our users post daily questions on our support forum. The questions can range from installing WordPress and the theme; to understanding how to use the various theme options or sliders; to providing them with a simple php, html, css or javascript modification to achieve their objectives.{linebreak}{linebreak}What You’ll Be Doing{linebreak}{linebreak}Your primary job is to answer questions from our users in a professional, friendly and timely manner. You will be responsible for keeping our reply times as low as possible, while providing accurate answers and keeping our user base satisfied. Along with yourself, you will be working with the rest of our team to resolve our customer questions and issues. You MUST have great communication skills, reply in a professional manner, and be able to work quickly while giving accurate answers. Below are some of the most common items that are brought up on our forum:{linebreak}{linebreak}{linebreak}* Logging into user’s WordPress installations to troubleshoot the issue.{linebreak}{linebreak}* Logging into user’s FTP to troubleshoot the issue.{linebreak}{linebreak}* Providing answers to commonly asked theme questions, and be able to provide answers on how to use all the different theme features.{linebreak}{linebreak}* Providing small to mid range PHP, HTML, CSS or Javascript customization to our users.{linebreak}{linebreak}* Provide basic installation, theme installation, plugin installation knowledge to the user.{linebreak}{linebreak}{linebreak}{linebreak}{linebreak}Apart from the support job, eventually there will be additional opportunity for development work to help us manage our company better.

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When applying for jobs, you should NEVER have to pay to apply. That is a scam! Always verify you're actually talking to the company in the job post and not an imposter. Scams in remote work are rampant, be careful! When clicking on the button to apply above, you will leave Remote OK and go to the job application page for that company outside this site. Remote OK accepts no liability or responsibility as a consequence of any reliance upon information on there (external sites) or here.