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8 Remote Customer Support Technical Support Jobs at companies like Crossover, IVPN and last posted 11 days ago

8 Remote Customer Support Technical Support Jobs at companies like Crossover, IVPN and last posted 11 days ago

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This month


Crossover

L1 Customer Support Engineer ($30k/year) Work


Crossover


technical support

client service

l1

customer support

technical support

client service

l1

customer support

11d

Apply

At Crossover, we are firm believers that customers deserve to be heard, cared for and treated with respect. This is the foundation for delivering world-class service. We are in search of those higher-level agents that possess technical expertise and are masters at delivering exceptional customer service.{linebreak}{linebreak}# Responsibilities{linebreak} **Responsibilities:**{linebreak}{linebreak}Our agents are passionate, smart and understand that world-class service is not just about solving the problem. It’s about the experience. We put our customers first. As a Level 1 Customer Support Engineer, you will be the cornerstone of this philosophy.{linebreak}{linebreak}This is a remote position, and therefore superb written and verbal communication skills are vital to success. Our agents must be able to communicate effectively and professionally with our customers while utilizing their technical experience and knowledge to resolve issues to reach high-quality service. {linebreak}{linebreak}# Requirements{linebreak}**To excel in this position you will need to:**{linebreak}* Have strong English oral and written communication skills{linebreak}* +2 years as a front-line agent supporting software products{linebreak}* Perform at a high level solving at least 15 tickets per day{linebreak}* Know how to write knowledge base articles and step by step guides{linebreak}* Be open to learning multiple products across multiple technologies at the same time{linebreak}* Be well versed in current software support practices and tools including troubleshooting, issue tracking, and ticket management{linebreak}* Have basic to intermediate technical knowledge in the following technologies/languages:{linebreak}* SQL Server{linebreak}* Oracle DBs{linebreak}* Unix/Linux{linebreak}* Networking{linebreak}* Windows Server administration{linebreak}* SharePoint{linebreak}* Web Servers{linebreak}* Previous Telco experience is highly desirable

See more jobs at Crossover

Apply for this Job

👉 Please reference you found the job on Remote OK as thank you to us, this helps us get more companies to post here!

When applying for jobs, you should NEVER have to pay to apply. That is a scam! Always verify you're actually talking to the company in the job post and not an imposter. Scams in remote work are rampant, be careful! When clicking on the button to apply above, you will leave Remote OK and go to the job application page for that company outside this site. Remote OK accepts no liability or responsibility as a consequence of any reliance upon information on there (external sites) or here.


Crossover

Customer Support Manager ($100k/year) Work


Crossover


customer support manager

team leader

technical support

management

customer support manager

team leader

technical support

management

11d

Apply

**Customer Support Managers at Crossover are excited about their mission to deliver world-class service and develop people at the same time. Our Managers are experts in analyzing data to improve performance. These elite coaches are the driving force behind Crossover’s success.**{linebreak}{linebreak}Customer Support Managers are required to lead a remote team of level 1 and level 2 agents from all around the globe. To do so, you will utilize the data from our Worksmart Productivity Measurement tool to develop individual performance plans and achieve aggressive team goals. You will be responsible for coaching your team, and you will be expected to drive quality and ensure agents are delivering stellar service to every customer. You will also be an active part of Crossover’s growth by participating in hiring tournaments aim to find top talent for your teams.{linebreak}{linebreak}# Responsibilities{linebreak} **Key Responsibilities include but are not limited to:**{linebreak}{linebreak}* Manage and coach a team of 15-20 remote Level 1 & Level 2 Software Support Engineers{linebreak}* Conduct 1:1s to provide weekly updates to assess each team member’s performance{linebreak}* Manage the whole end to end process for incidents, requests, and escalations{linebreak}* Show week over week improvement {linebreak}* You will receive daily feedback from your VP on the team’s performance, and you will need to fix what is not working immediately {linebreak}* Utilize the data from the Worksmart productivity measurement tool to develop individual performance plans and achieve aggressive weekly goals{linebreak}* Collaborate with our Knowledge Base Team in the creation, management, and distribution of critical information{linebreak}* Participate in Crossover’s Global Hiring events{linebreak}* Be an active part of Crossover’s growth and innovative strategies on new product imports and proof of concepts{linebreak}* Be able to manage and thrive in a global, fast-paced virtual environment {linebreak}{linebreak}# Requirements{linebreak}**To be a great candidate for the Customer Support Manager position, you must have the following skills/experience:**{linebreak}* Bachelor’s degree or equivalent{linebreak}* Have perfect spoken and written English{linebreak}* 7+ years of software support experience managing +15 L1/L2 software support agents{linebreak}* Experience with deep diving for >500 tickets per week{linebreak}* Experience writing technical knowledge base articles and playbooks{linebreak}* Strong leadership and presentation skills{linebreak}* Excellent soft skills, including critical thinking, decision making, and conflict resolution{linebreak}* Committed to self-development and the professional growth of others{linebreak}* A passion for creating work in a process-driven way and working with team members to continuously improve the process{linebreak}* Excellent at reducing overly complicated and unstructured answers into a set of structured and straightforward decisions

See more jobs at Crossover

Apply for this Job

👉 Please reference you found the job on Remote OK as thank you to us, this helps us get more companies to post here!

When applying for jobs, you should NEVER have to pay to apply. That is a scam! Always verify you're actually talking to the company in the job post and not an imposter. Scams in remote work are rampant, be careful! When clicking on the button to apply above, you will leave Remote OK and go to the job application page for that company outside this site. Remote OK accepts no liability or responsibility as a consequence of any reliance upon information on there (external sites) or here.


Crossover

L2 Customer Support Architect ($60k/year) Work


Crossover


l2

technical support

customer support

architecture

l2

technical support

customer support

architecture

11d

Apply

**We are looking for professionals who want to work for a support team, unlike any other support organization. We want to build a team with the exceptional few IT professionals who can couple their technical acumen with their exceptional verbal and written communication skills.**{linebreak}{linebreak}L2 Customer Support Architects enjoy working on complex issues and the challenge that comes with escalated tickets. It is essential to have a deep understanding of software support tools and strong technical skills. World class service is more than solving the issue, it’s about providing the customer with an experience. L2 agents are expert communicators and strive for high-quality scores.{linebreak}{linebreak}# Responsibilities{linebreak} **As our innovative problem solvers and masters of de-escalating issues, your core responsibilities include, but are not limited to the following:**{linebreak}* Deliver a world-class experience in each ticket interaction providing in-depth technical support{linebreak}* Continuously learn to support multiple products across multiple technologies.{linebreak}* Proactively help customers and L1 colleagues by getting in front of problems and potential issues.{linebreak}* Meet and exceed weekly production and quality goals.{linebreak}* Participate in our very own ‘pair support program’ and share knowledge with colleagues.{linebreak}* Write knowledge base articles{linebreak}* Solve customer issues that L1 Customer Support Engineers could not solve {linebreak}{linebreak}# Requirements{linebreak}**To excel in this position you will need to:**{linebreak}{linebreak}* Have a Bachelor’s degree or equivalent{linebreak}* Have perfect spoken and written English{linebreak}* +4 years as a front-line agent supporting software products{linebreak}* Be able to write basic scripts in various programming languages (from automating jobs to creating connectors){linebreak}* Demonstrate an intermediate to advanced understanding of the following:{linebreak}* Windows or Unix/Linux Server{linebreak}* Network and Web servers{linebreak}* SQL Queries {linebreak}* SSH/Sudo Commands{linebreak}* Sharepoint - Intermediate{linebreak}* Active Directory/SSO/SAML/LDAP {linebreak}* Java / JavaScript / CSS / HTML{linebreak}* Asynchronous Transaction/Event Processes{linebreak}* Interpret/Understand Monitoring/Graphing Tools {linebreak}* Analysis of Log Files - Intermediate minimum{linebreak}* Be a master in troubleshooting, issue tracking, and ticket management{linebreak}* Be able to write specs/documentation/knowledge base articles{linebreak}* Be a fast learner, proactive, sharp thinker, investigative and dedicated to solving customers issues

See more jobs at Crossover

Apply for this Job

👉 Please reference you found the job on Remote OK as thank you to us, this helps us get more companies to post here!

When applying for jobs, you should NEVER have to pay to apply. That is a scam! Always verify you're actually talking to the company in the job post and not an imposter. Scams in remote work are rampant, be careful! When clicking on the button to apply above, you will leave Remote OK and go to the job application page for that company outside this site. Remote OK accepts no liability or responsibility as a consequence of any reliance upon information on there (external sites) or here.

Last 30 days


Crossover

verified

L1 Customer Support Engineer ($30k/year) Work


Crossover


l1

technical support

helpdesk

customer service

l1

technical support

helpdesk

customer service

1mo

Apply

**At Crossover, we are firm believers that customers deserve to be heard, cared for and treated with respect. This is the foundation for delivering world-class service. We are in search of those higher-level agents that possess technical expertise and are masters at delivering exceptional customer service.**{linebreak}{linebreak}# Responsibilities{linebreak} Our agents are passionate, smart and understand that world-class service is not just about solving the problem. It’s about the experience. We put our customers first. As a Level 1 Customer Support Engineer, you will be the cornerstone of this philosophy.{linebreak}{linebreak}This is a remote position, and therefore superb written and verbal communication skills are vital to success. Our agents must be able to communicate effectively and professionally with our customers while utilizing their technical experience and knowledge to resolve issues to reach high-quality service.{linebreak} {linebreak}{linebreak}# Requirements{linebreak}**To excel in this position you will need to:**{linebreak}* Have strong oral and written communication skills in English{linebreak}* +2 years as a front-line agent supporting software products{linebreak}* Perform at a high level solving at least 15 tickets per day{linebreak}* Know how to write knowledge base articles and step by step guides{linebreak}* Be open to learning multiple products across multiple technologies at the same time{linebreak}* Be well versed in current software support practices and tools including troubleshooting, issue tracking, and ticket management{linebreak}{linebreak}**Have basic to intermediate technical knowledge in the following technologies/languages:**{linebreak}* SQL Server{linebreak}* Oracle DBs{linebreak}* Unix/Linux{linebreak}* Networking{linebreak}* Windows Server administration{linebreak}* SharePoint{linebreak}* Web Servers{linebreak}{linebreak}Previous Telco experience is highly desirable{linebreak}

See more jobs at Crossover

Apply for this Job

👉 Please reference you found the job on Remote OK as thank you to us, this helps us get more companies to post here!

When applying for jobs, you should NEVER have to pay to apply. That is a scam! Always verify you're actually talking to the company in the job post and not an imposter. Scams in remote work are rampant, be careful! When clicking on the button to apply above, you will leave Remote OK and go to the job application page for that company outside this site. Remote OK accepts no liability or responsibility as a consequence of any reliance upon information on there (external sites) or here.

This year


Crossover

Customer Support Manager ( $100k/year)


Crossover


helpdesk

technical support

customer support

exec

helpdesk

technical support

customer support

exec

2mo

Apply

Customer Support Managers at Crossover are excited about their mission to deliver stellar service and develop people. Our Managers are experts in analyzing data from our Worksmart tool to drive performance. These elite coaches are the driving force behind Crossover’s success.{linebreak}{linebreak}# Responsibilities{linebreak} **Responsibilities include but are not limited to:**{linebreak}* Manage and coach a team of 15-20 remote Level 1 & Level 2 Software Support Engineers{linebreak}* Conduct 1:1s and check-ins to drive quality, and provide weekly updates to team{linebreak}* Give visibility and manage the whole end to end process for incidents, requests, and escalations{linebreak}* Show week over week improvement:{linebreak}* You will be measured by the quality and productivity of your teams on a weekly basis{linebreak}* You have to be comfortable with receiving daily feedback on the team’s performance and fix what is not working at the speed of light{linebreak}* Foster a culture that embodies Crossover’s values of excellence and world-class service.{linebreak}* Utilize the data from the Worksmart Productivity Measurement tool to develop individual performance plans and achieve aggressive team goals{linebreak}* Collaborate with our Knowledge Base Team in the creation, management, and dissemination of information{linebreak}* Participate in Crossover’s Global Hiring Tournaments{linebreak}* Be an active part of Crossover’s growth and innovative strategies on new product imports and proof of concepts.{linebreak}* Must be able to manage and thrive in a virtual, global, and fast-paced environment{linebreak}{linebreak}**Depending on the situation your day could start with:**{linebreak}{linebreak}* 1:1 meetings where the metrics are reviewed, feedback on calls and ticket analysis is given; and any blockers that agents have, discussed{linebreak}* Coaching sessions where agents need help/guidance on a specific topic, from soft-skills advice to technical product training{linebreak}* Weekly meetings: enforcing team updates, process changes, and/or improvements{linebreak} {linebreak}{linebreak}# Requirements{linebreak}**Mandatory requirements:**{linebreak}{linebreak}* Bachelor’s degree or equivalent{linebreak}* Pristine spoken English{linebreak}* 7+ years of software support experience managing +15 L1/L2 software support agents{linebreak}* Experience with deep diving for >500 tickets volume per week{linebreak}* Experience writing technical knowledge base articles and playbooks{linebreak}* Strong leadership and presentation skills{linebreak}* Excellent soft skills, including critical thinking, decision making, and conflict resolution{linebreak}* Committed to self-development and the professional growth of others{linebreak}* A passion for creating work in a process-driven way and working with team members to continuously improve the process{linebreak}* Excellent at reducing overly complicated and unstructured answers into a set of simple and structured decisions{linebreak}

See more jobs at Crossover

# How do you apply? Register on the Eventbrite page and follow the instructions.
Apply for this Job

👉 Please reference you found the job on Remote OK as thank you to us, this helps us get more companies to post here!

When applying for jobs, you should NEVER have to pay to apply. That is a scam! Always verify you're actually talking to the company in the job post and not an imposter. Scams in remote work are rampant, be careful! When clicking on the button to apply above, you will leave Remote OK and go to the job application page for that company outside this site. Remote OK accepts no liability or responsibility as a consequence of any reliance upon information on there (external sites) or here.


Crossover

L2 Customer Support Architect ($60k/year)


Crossover


helpdesk

technical support

software support

l2

helpdesk

technical support

software support

l2

3mo

Apply

**We are looking for professionals who want to work for a support team, unlike any other support organization. We want to build a team with the exceptional few IT professionals who can couple their technical acumen with their exceptional verbal and written communication skills.**{linebreak}{linebreak}L2 Customer Support Architects enjoy working on complex issues and the challenge that comes with escalated tickets. It is essential to have a deep understanding of software support tools and strong technical skills. World class service is more than solving the issue, it’s about providing the customer with an experience. L2 agents are expert communicators and strive for high-quality scores.{linebreak}{linebreak}{linebreak}# Responsibilities{linebreak} **Responsibilities:**{linebreak}{linebreak}You will be working in an atypical customer contact center. You will connect with customers through different channels supporting cutting-edge products. You will be empowered to provide end-to-end support, and you will be encouraged to problem solve and take accountability for the customer experience.{linebreak} {linebreak}{linebreak}# Requirements{linebreak}**Mandatory requirements:**{linebreak}* Bachelor’s degree or equivalent{linebreak}* Pristine spoken and written English{linebreak}* +4 years as a front-line agent supporting software products{linebreak}* Ability to perform at a high level solving at least 15 tickets per day{linebreak}* Ability to read code without any problems, regardless of the programming language{linebreak}* Ability to write basic scripts in various programming languages (from automating jobs to creating connectors){linebreak}* Ability to learn multiple products across multiple technologies{linebreak}{linebreak}**Can demonstrate an intermediate to advanced understanding of the following:**{linebreak}* Windows or Unix/Linux Server{linebreak}* Network and Web servers{linebreak}* Database MS SQL / MySQL / Oracle / PostgreSQL{linebreak}* Sharepoint{linebreak}* Active Directory{linebreak}* Java / JavaScript / CSS / HTML{linebreak}* AWS{linebreak}* Docker{linebreak}* Python

See more jobs at Crossover

# How do you apply? Click apply and register on the Eventbrite page.
Apply for this Job

👉 Please reference you found the job on Remote OK as thank you to us, this helps us get more companies to post here!

When applying for jobs, you should NEVER have to pay to apply. That is a scam! Always verify you're actually talking to the company in the job post and not an imposter. Scams in remote work are rampant, be careful! When clicking on the button to apply above, you will leave Remote OK and go to the job application page for that company outside this site. Remote OK accepts no liability or responsibility as a consequence of any reliance upon information on there (external sites) or here.


Crossover

L1 Customer Support Engineer ($30k/year)


Crossover


helpdesk

technical support

software support

l1

helpdesk

technical support

software support

l1

3mo

Apply

At Crossover, we are firm believers that customers deserve to be heard, cared for and treated with respect. This is the foundation for delivering world-class service. We are in search of those higher-level agents that possess technical expertise and are masters at delivering exceptional customer service.{linebreak}{linebreak}# Responsibilities{linebreak} **Responsibilities:**{linebreak}{linebreak}Our agents are passionate, smart and understand that world-class service is not just about solving the problem. It’s about the experience. We put our customers first. As a Level 1 Customer Support Engineer, you will be the cornerstone of this philosophy.{linebreak}{linebreak}This is a remote position, and therefore superb written and verbal communication skills are vital to success. Our agents must be able to communicate effectively and professionally with our customers while utilizing their technical experience and knowledge to resolve issues to reach high-quality service.{linebreak} {linebreak}{linebreak}# Requirements{linebreak}**Mandatory requirements:**{linebreak}{linebreak}* Strong oral/written communication skills in English{linebreak}* +2 years as a front-line agent supporting software products{linebreak}* Ability to perform at a high level solving at least 15 tickets per day{linebreak}* Ability to learn multiple products across multiple technologies{linebreak}* Ability to write knowledge base articles and step by step guides{linebreak}* Well versed in current software support practices and tools including troubleshooting, issue tracking, and ticket management{linebreak}{linebreak}**Basic to Intermediate technical knowledge in the following:**{linebreak}* Unix/Linux{linebreak}* Database MS SQL / MySQL / Oracle / PostgreSQL{linebreak}* AWS{linebreak}* Active Directory{linebreak}* Network and Web Servers{linebreak}* Sharepoint{linebreak}* Java / JavaScript / CSS / HTML{linebreak}

See more jobs at Crossover

# How do you apply? Click apply and register on the Eventbrite page!
Apply for this Job

👉 Please reference you found the job on Remote OK as thank you to us, this helps us get more companies to post here!

When applying for jobs, you should NEVER have to pay to apply. That is a scam! Always verify you're actually talking to the company in the job post and not an imposter. Scams in remote work are rampant, be careful! When clicking on the button to apply above, you will leave Remote OK and go to the job application page for that company outside this site. Remote OK accepts no liability or responsibility as a consequence of any reliance upon information on there (external sites) or here.


IVPN

verified

Customer Support Engineer


IVPN


customer support

technical support

engineer

customer support

technical support

engineer

10mo

Apply

IVPN is a rapidly growing privacy service on a mission to enable people with the power to control and secure their private information online. We've been around since 2010 but the market has exploded with a massive increase in user awareness for online privacy. We would like to hire a new customer support engineer to complement our existing team. This role requires that you deal with sales, billing and technical enquiries and you will report directly to the head of customer support{linebreak}{linebreak}{linebreak}{linebreak}*The position is fully remote and you will be expected to choose an 8 hour shift anywhere from 2pm EST to 03:30am EST*{linebreak}{linebreak}{linebreak}{linebreak}### Key responsibilities{linebreak}{linebreak}{linebreak}{linebreak}* Helping customers understand their threat model to help them determine what products best suit their needs{linebreak}{linebreak}* Assisting customers to troubleshoot complex technical problems with their VPN configuration. The primary support channels (for now) are are web tickets and live chat{linebreak}{linebreak}* Maintaining and improving our customer knowledgebase - To scale our support function we need the best possible knowledgebase for our customers to find solutions before having to contact us{linebreak}{linebreak}{linebreak}{linebreak}### Requirements{linebreak}{linebreak}{linebreak}{linebreak}* Min 2 years of technical support{linebreak}{linebreak}* Being customer centric/obsessed - Go the extra 5 miles to make our customers feel truly valued{linebreak}{linebreak}* Being product focused - You are the primary interface to our customers and have a unique perspective about their pain points and needs. You need to communicate those regularly to our engineering teams and management{linebreak}{linebreak}* Self-starter, able to work independently{linebreak}{linebreak}* Fluent English, both verbal and written{linebreak}{linebreak}* Ability to understand and write on technical topics related to computer networks and security{linebreak}{linebreak}* Knowledge of security concepts, VPN, encryption, firewalls etc{linebreak}{linebreak}* Desire to gain expertise in network security

See more jobs at IVPN

Visit IVPN's website

# How do you apply? Please click on the link below
Apply for this Job

👉 Please reference you found the job on Remote OK as thank you to us, this helps us get more companies to post here!

When applying for jobs, you should NEVER have to pay to apply. That is a scam! Always verify you're actually talking to the company in the job post and not an imposter. Scams in remote work are rampant, be careful! When clicking on the button to apply above, you will leave Remote OK and go to the job application page for that company outside this site. Remote OK accepts no liability or responsibility as a consequence of any reliance upon information on there (external sites) or here.