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Browse 5 Remote in July 2020 at companies like Numbrs Personal Finance AG, IVPN and Orcid, Inc. while working as a User Support Specialist, Customer Support Engineer or Customer Support Representative - Remote. Last post

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Browse 5 Remote in July 2020 at companies like Numbrs Personal Finance AG, IVPN and Orcid, Inc. while working as a User Support Specialist, Customer Support Engineer or Customer Support Representative - Remote. Last post

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Numbrs Personal Finance AG

 

Customer Support Representative


🌏 Worldwide

Customer Support Representative  


Numbrs Personal Finance AG

🌏 Worldwide

support

customer support

customer success

agent

support

customer support

customer success

agent


πŸ‘ 4,043 viewed | ✍️ 491 applied (12%)
The Numbrs Personal Finance AG is a global leading technology company. Our product is Numbrs, one of the most widely used banking apps in Germany.\n\nThe app provides millions of users with the best technology platform for easily managing their personal finances and assets. Numbrs is one of the best-funded FinTechs worldwide, backed by renowned investors.\n\nThe Numbrs business division solves some of the most complex business problems in the financial industry today. We are a team of professional, hard-working, supportive and entrepreneurial individuals with a passion for execution, headquartered in Zurich, Switzerland.\n\nWe are seeking professionals who can thrive in a fast-paced environment where attention to detail, excellent communication skills, and a talent for delivering out-of-the-box ideas are essential. Do you want to have a real impact on the future of the financial industry? Join Numbrs.\n\n**Job Description**\n\nAs part of our support team, you will solve customer inquiries (via email, chat, media monitoring), identify, troubleshoot and resolve issues encountered by customers. Thanks to your empathy and professionality, you deliver an excellent customer experience by e-mail and through our chat. You work closely with technical teams to report customer issues while providing timely status updates to our users. You will collect and analyse customer feedback as well as possible trends in customer issues, in order to provide insights and suggestions on how to improve our product and processes.\n\n**Key Qualifications**\n* Native German and high level of English\n* 1-2 years of work experience in an administrative or organizational role\n* Ability to effectively prioritise and escalate user issues as required\n* Advanced customer service skills: active listening, empathy, conflict resolution, problem-solving, and professionalism\n* Quick to learn and fast to adapt to changing environments\n* Ability to multi-task, work independently, and make accurate decisions with a sense of urgency\n\n**Ideally, candidates will also have**\n* Prior experience in customer support\n* Strong technical understanding and interest in internet companies and mobile apps\n\n**Location: Remote**\n\n#Location\n- 🌏 Worldwide

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# How do you apply?\n\n [Apply here](https://numbrs.applytojob.com/apply/eo0rnxyjIF/Customer-Support-Representative-Remote)
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When applying for jobs, you should NEVER have to pay to apply. That is a scam! Posts that link to pages with "how to work online" are also scams. Don't use them or pay for them. Also always verify you're actually talking to the company in the job post and not an imposter. Scams in remote work are rampant, be careful! When clicking on the button to apply above, you will leave Remote OK and go to the job application page for that company outside this site. Remote OK accepts no liability or responsibility as a consequence of any reliance upon information on there (external sites) or here.

Previously

IVPN

 

Customer Support Engineer

☝️ verified
πŸ‡ͺπŸ‡Ί EU-only

Customer Support Engineer  


IVPN

πŸ‡ͺπŸ‡Ί EU-only ⏫

troubleshooting

support

engineer

customer support

troubleshooting

support

engineer

customer support


πŸ‘ 8,515 viewed | ✍️ 1,207 applied (14%)
**Please note: This position is fully remote and you will be expected to work an 8 hour shift from 15:00 to 23:00 (GMT+3). The ideal candidate should be located in East or West Europe.**\n\nIVPN is a rapidly growing privacy service on a mission to enable people with the power to control and secure their private information online. We've been around since 2010 but the market has exploded with a massive increase in user awareness for online privacy. \n\nWe would like to hire a new customer support engineer to complement our existing team. This role requires that you deal with sales, billing and technical enquiries.\n\nYou will report directly to the head of customer support.\n\n# Responsibilities\n * Helping customers understand their threat model to help them determine what products best suit their needs.\n* Assisting customers to troubleshoot complex technical problems with their VPN configuration. The primary support channels (for now) are are web tickets and live chat.\n* Maintaining and improving our customer knowledgebase - To scale our support function we need the best possible knowledgebase for our customers to find solutions before having to contact us. \n\n# Requirements\n* Min 2 years of technical support\n* Being customer centric/obsessed - Go the extra 5 miles to make our customers feel truly valued. \n* Being product focused - You are the primary interface to our customers and have a unique perspective about their pain points and needs. You need to communicate those regularly to our engineering teams and management.\n* Self-starter, able to work independently\n* Fluent English, both verbal and written\n* Ability to understand and write on technical topics related to computer networks and security\n* Knowledge of security concepts, VPN, encryption, firewalls etc\n* Desire to gain expertise in network security\n\n#Location\n- πŸ‡ͺπŸ‡Ί EU-only

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# How do you apply?\n\n This job post is older than 30 days and the position is probably filled. Try applying to jobs posted recently instead.
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πŸ‘‰ Please reference you found the job on Remote OK, this helps us get more companies to post here!

When applying for jobs, you should NEVER have to pay to apply. That is a scam! Posts that link to pages with "how to work online" are also scams. Don't use them or pay for them. Also always verify you're actually talking to the company in the job post and not an imposter. Scams in remote work are rampant, be careful! When clicking on the button to apply above, you will leave Remote OK and go to the job application page for that company outside this site. Remote OK accepts no liability or responsibility as a consequence of any reliance upon information on there (external sites) or here.

ORCID, Inc.


User Support Specialist

User Support Specialist


ORCID, Inc.


customer support

customer service

tech support

support

customer support

customer service

tech support

support


πŸ‘ 5,202 viewed | ✍️ 10 applied (0%)
**WHO WE ARE**\n\nORCID (​https://orcid.org/) is an independent non-profit organization that serves the research community. We have a global and interdisciplinary scope and a strong focus on user control and privacy. Our core mission is to connect research and researchers. We do this by providing an identifier for individuals to use with their name as they engage in research, scholarship, and innovation activities; by ​providing tools and training to the community for integrating these identifiers into research workflows; and by building and sustaining a community of users and adopters. Launched in October 2012, ORCID has over 6,000,000 active users and 30 staff members. Our Website and Registry (orcid.org) is published in twelve languages. \n\n**THE ROLE**\n\nORCID is seeking an enthusiastic and motivated team member with exceptional communication skills to join our user-centric and highly responsive User Team. The successful candidate will join an existing support team member to provide email support to users in English and a second language, as well as working with the team to ensure an overall excellent user experience. This position is full-time (40 hour/week) and reports to the Tech Lead for Quality Assurance and is part of the ORCID Technical Team. As for all ORCID staff, this is a remote position. \n\n**WE PROVIDE**\n\n* A committed and awesome team serving an engaged community\n* Competitive compensation and benefits\n* Flexible work hours and tools to support our virtual office environment.\n* A laptop will be provided\n\n\n\n\n\n# Responsibilities\n **RESPONSIBILITIES**\n\nWorking with ORCID colleagues and our community, the User Support Specialist will be responsible for ensuring that we support our global user community and feedback from users is shared as needed. The key responsibilities include:\n\n* Provide help desk support by responding to tickets from users around the world, answering questions and providing guidance on how to use the ORCID Registry\n* Escalating tickets as needed for bug reporting, feature requests, etc.\n* Identify trends in user requests and determine the best methods to address them\n* Identify process improvements for the ticketing and user feedback workflows\n* Participate in calls and projects with the Voice of the User team and our UX designer to identify new opportunities to improve the user experience within the ORCID Registry\n* Assist with writing and reviewing documentation for users\n* Review suspect records to remove spam from the registry\n* Assist with QA, research, and other tasks as needed \n\n# Requirements\n**REQUIREMENTS**\n\n* Fluent in written and spoken English\n* Fluent written communication in at least one of the following languages: Spanish, Portuguese, Chinese, or Russian\n* Able to work during Europe and US business hours (at least half the working day should be between 1200-2000 UTC) including making twice-weekly meetings at 1500 UTC\n* Experience providing customer or technical support over email\n* Tech-savvy and able to troubleshoot technical issues\n* Exceptional communication skills and a strong work ethic; ability to prioritize effectively and get things done in a dynamic, unstructured environment\n* Experience extracting actionable recommendations from feedback and data, and communicating it to stakeholders\n* Motivated and results-driven, with a high-level of energy, enthusiasm, and initiative\n\n**NICE TO HAVE REQUIREMENTS**\n\n* Additional language knowledge\n* 3 years of experience providing email-based technical support\n* Experience with HTML\n* Experience working remotely or in the research community\n* Experience writing technical documentation\n* Experience using Zendesk\n* Ability to work occasional weekend shifts

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# How do you apply?\n\n This job post is older than 30 days and the position is probably filled. Try applying to jobs posted recently instead.
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When applying for jobs, you should NEVER have to pay to apply. That is a scam! Posts that link to pages with "how to work online" are also scams. Don't use them or pay for them. Also always verify you're actually talking to the company in the job post and not an imposter. Scams in remote work are rampant, be careful! When clicking on the button to apply above, you will leave Remote OK and go to the job application page for that company outside this site. Remote OK accepts no liability or responsibility as a consequence of any reliance upon information on there (external sites) or here.


πŸ‘ 3,425 viewed | ✍️ 234 applied (7%)
**Who We Are**\n\nLoom has helped over a million workers get their message across through instantly shareable videos. With Loom, you can capture your screen, record your front-facing camera, and narrate your video all at once β€” no switching apps or upload required.\n\nWe are building the world's leading workplace human communication platform. Our mission is to enhance workplace communication and bring back its humanity. Our target market is the ~1.2B knowledge workers in the world. Our full stack platform team is the heart of how we are able to move fast and tackle some of the most interesting product and technical challenges out there.\n\n\n**The Role**\n\nAs a Technical Support Engineer, you will be a key part of Loom's support experience at scale and provide timely and effective resolution to customer issues by applying your technical and troubleshooting skills.\n\nWe are looking for support champions who are genuinely happy to help others. If this sounds like you, you came to the right place!\n\n# Responsibilities\n * Helping customers through live chat and email to ensure they are successful with our product\n* Leveraging effective troubleshooting to quickly identify the source of customer issues and provide a prompt and appropriate solution\n* Troubleshooting, investigating, and creating detailed bug reports for our Engineering team\n* Jumping on ad-hoc calls with customers to troubleshoot issues live, as necessary\n* Identifying bugs, testing, reporting, and working with our Engineering team to assist with a fix\n* Actively collecting insights from customers and focusing on closing the communication loop by providing product feedback to the team\n* Providing timely updates to the Support and Engineering Managers regarding new trends in issues \n* Developing and documenting best practices to enhance SL2 troubleshooting processes \n* Creating technical documentation such as FAQs, guides, knowledge-base articles and how-to’s for Loom customers\n* Helping the Engineering team develop tools to help our Support team work quickly and efficiently \n* Diving into the codebase and gaining domain knowledge of different parts of Loom\n* Making efficient changes to the codebase to solve small and quick tasks/issues \n\n# Requirements\n* Have previous experience delivering excellent support experiences with respect, empathy and understanding\n* Have a minimum of 2+ years of Technical Support and Customer Support experience\n* Have gained experience/proficiency in any coding language (Javascript is a bonus) or have earned a degree in a technical field like computer science\n* Have the technical understanding and ability to troubleshoot and resolve technical problems on your own\n* Have the ability to handle high volume of support conversations\n* Have excellent written and spoken English\n* Are available to work in the Eastern Time Zone (UTC/GMT -5:00) and on a full time schedule that spans weekends and may include holidays as our customers need us\n\n**Perks at Loom**\n\n- Work with a driven, welcoming team at a company that is changing how people communicate every single day\n- Competitive compensation and equity package\n- Medical, dental, and vision coverage (US-based)\n- Unlimited PTO\n- Yearly off-site retreats (this year we went to Costa Rica for a week!)\n- Remote weeks every-other-month. Work from the beach, mountains, home... The world is your oyster!\n- Learning & Development stipend\n- Healthy lunch catered every day + snacks and beer in-stock (SF office)\n- Healthcare stipend (non-US-based)\n- Home office & technology stipends (remote)\n- At least two all-expenses-paid trip to San Francisco every year (remote)\n\n**Loom is an equal opportunity employer. **\n\nWe are actively seeking to create a diverse work environment because teams are stronger with different perspectives and experiences.\n\nWe value a diverse workplace and encourage women, people of color, LGBTQIA individuals, people with disabilities, members of ethnic minorities, foreign-born residents, older members of society, and others from minority groups and diverse backgrounds to apply. We do not discriminate on the basis of race, gender, religion, color, national origin, sexual orientation, age, marital status, veteran status, or disability status. All employees and contractors of Loom are responsible for maintaining a work culture free from discrimination and harassment by treating others with kindness and respect.

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# How do you apply?\n\n This job post is older than 30 days and the position is probably filled. Try applying to jobs posted recently instead.
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πŸ‘‰ Please reference you found the job on Remote OK, this helps us get more companies to post here!

When applying for jobs, you should NEVER have to pay to apply. That is a scam! Posts that link to pages with "how to work online" are also scams. Don't use them or pay for them. Also always verify you're actually talking to the company in the job post and not an imposter. Scams in remote work are rampant, be careful! When clicking on the button to apply above, you will leave Remote OK and go to the job application page for that company outside this site. Remote OK accepts no liability or responsibility as a consequence of any reliance upon information on there (external sites) or here.

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