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19 Remote Customer Support Product Manager Jobs at companies like Aha!, Forecastly and Aha last posted 6 months ago

19 Remote Customer Support Product Manager Jobs at companies like Aha!, Forecastly and Aha last posted 6 months ago

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Are you a product manager who loves to interact with customers? Do you have a passion for solving complex problems?{linebreak}{linebreak}Now, imagine this — you get to work directly with fellow product managers to change the way companies set product strategy and create roadmaps — all from your home office. It is remote work. Pretty great, right?{linebreak}{linebreak}Customer Success at Aha! is unique and challenging. You should know that we think about customer support differently. And we do not have commissioned salespeople. Instead, our all-remote team works closely with customers to highlight what's possible with our software — from conducting virtual product tours to sharing product management best practices drawn from personal experience.{linebreak}{linebreak}We are looking for a high-energy product leader who is ready to take a huge career leap forward. If this is you, we want to hear from you!{linebreak}{linebreak}As a Customer Success Senior Manager at Aha!, you will have an excellent opportunity to join a breakthrough and profitable company that is growing fast. Aha! was founded by a proven team of Silicon Valley veterans whose last two businesses were acquired by well-known public companies. More than 200,000 users trust Aha! to link their brilliant strategy to their team's work and create visual roadmaps.{linebreak}{linebreak}**We are looking for someone who:**{linebreak}* Has been a product manager for at least 7 years{linebreak}* Brings deep experience working with SaaS{linebreak}* Has experience consulting, managing accounts, or in professional services{linebreak}* Loves to showcase advanced technology to sophisticated customers{linebreak}* Writes exceptionally well{linebreak}* Wants work on a team with other high-performing peers{linebreak}{linebreak}**We are committed to being great, and we want someone who:**{linebreak}* Has a "can do" attitude and a history of delivering superb work again and again{linebreak}* Can work at a fast-paced company where the feedback cycle is measured in hours rather than weeks{linebreak}* Is seeking a career-defining opportunity on a proven, results-oriented team that has sold multiple software companies{linebreak}{linebreak}*We are building a distributed team, and you can work from anywhere in the United States or Canada for this role. We offer generous salary, equity, benefits, and a profit-sharing program.*{linebreak}{linebreak} {linebreak}{linebreak}#Location{linebreak}- United States or Canada

See more jobs at Aha!

# How do you apply? Please apply directly through our careers page.
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Forecastly

verified

Customer Success Manager


Forecastly


product manager

customer support

exec

product manager

customer support

exec

1yr

Apply

Forecastly, a fast-growing inventory management platform for Amazon sellers, is seeking a Product Marketing Manager to help accelerate our growth.{linebreak}{linebreak}Do you have incredible communication skills? Do you have a way with words? Do you constantly feel a need to always be learning? Are you up for a challenge where you are rewarded for success? Yeah? Let’s talk.{linebreak}{linebreak}### The Position{linebreak}We’re looking for someone to help us scale the Forecastly customer success department. This team member will have the unique opportunity to be a key player at a fast-growing remote SaaS startup. In the Customer Sucess Manager role, you will be responsible for building and executing customer success programs to increase user engagement.{linebreak}{linebreak}You’ll be directly responsible for educating new users about proper inventory management techniques and best practices for maximizing the ROI from Forecastly. You’ll also be assisting users with questions and problems they have while using the software. This role requires frequent communication with the other Forecastly team members about bugs and new feature requests we receive.{linebreak}{linebreak}This role requires outstanding written and verbal communication. You’ll be doing frequent trainings via video chat and webinars, which means your “bright” personality should shine on camera.{linebreak}{linebreak}This a full-time remote position (US-preferred), which may require occasional travel for conferences and team meetups.{linebreak}{linebreak}**IMPORTANT: Please apply directly on our site: [https://www.forecast.ly/join-forecastly-team/](https://www.forecast.ly/join-forecastly-team/)**{linebreak}{linebreak}### Responsibilities{linebreak}- Build and implement customer onboarding strategy{linebreak}- Write and edit customer portal help articles{linebreak}- Conduct small group webinars for user training{linebreak}- Create and edit user training videos{linebreak}- Assist with customer support cases{linebreak}- Design and implement new ideas to reduce customer churn{linebreak}- Track all onboarding progress using standard analytics platforms{linebreak}- Regularly report on progress to the team{linebreak}{linebreak}### Qualifications{linebreak}- Have excellent written and verbal communication{linebreak}- Be extremely hardworking and self-motivated{linebreak}- Be willing to experiment and try anything and everything to hit specific, measured goals{linebreak}- Be outgoing, creative and innovative{linebreak}- Amazon marketplace selling or inventory management experience is a plus, but certainly not required{linebreak}{linebreak}**IMPORTANT: Please apply directly on our site: [https://www.forecast.ly/join-forecastly-team/](https://www.forecast.ly/join-forecastly-team/)**

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Visit Forecastly's website

# How do you apply? Apply online at https://www.forecast.ly/join-forecastly-team/.
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When applying for jobs, you should NEVER have to pay to apply. That is a scam! Always verify you're actually talking to the company in the job post and not an imposter. Scams in remote work are rampant, be careful! When clicking on the button to apply above, you will leave Remote OK and go to the job application page for that company outside this site. Remote OK accepts no liability or responsibility as a consequence of any reliance upon information on there (external sites) or here.

Are you a product manager who loves to interact with customers? Do you have a passion for solving complex problems?{linebreak}{linebreak}Now, imagine this — you get to work directly with fellow product managers to change the way companies set product strategy and create roadmaps. Pretty great, right?{linebreak}{linebreak}Customer Success at Aha! is unique and challenging. You should know that we think about customer support differently. And we do not have commissioned salespeople. Instead, our team works closely with customers to highlight what's possible with our software — from live product tours to sharing product management best practices drawn from personal experience.{linebreak}{linebreak}We are looking for a high-energy product leader who is ready to take a huge career leap forward. If this is you, we want to hear from you!{linebreak}{linebreak}As a Customer Success Manager at Aha!, you will have an excellent opportunity to join a breakthrough and profitable company that is growing fast. Aha! was founded by a proven team of Silicon Valley veterans whose last two businesses were acquired by well-known public companies. More than 100,000 users trust Aha! to link their brilliant strategy to their team's work and create visual roadmaps.{linebreak}{linebreak}We are looking for someone who:{linebreak}-Has been a product manager for at least 3 years{linebreak}-Brings deep experience working with SaaS{linebreak}-Loves to showcase advanced technology to sophisticated customers{linebreak}-Writes exceptionally well{linebreak}-Wants work on a team with other high-performing peers{linebreak}{linebreak}We are committed to being great, and we want someone who:{linebreak}-Has a "can do" attitude and a history of delivering superb work again and again{linebreak}-Can work at a fast-paced company where the feedback cycle is measured in hours rather than weeks{linebreak}-Is seeking a career-defining opportunity on a proven, results-oriented team that has sold multiple software companies{linebreak}{linebreak}We are building a distributed team, and you can work from anywhere in the United States or Canada for this role. We offer generous salary, equity, benefits, and a profit-sharing program to the right candidates.{linebreak}{linebreak}For immediate consideration, please contact us at [email protected] If you have the right background, we will quickly follow up with you. We are not working with recruiters or third-party agencies.

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Visit Aha!'s website

# How do you apply? Please send resume and cover letter to: [email protected]
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When applying for jobs, you should NEVER have to pay to apply. That is a scam! Always verify you're actually talking to the company in the job post and not an imposter. Scams in remote work are rampant, be careful! When clicking on the button to apply above, you will leave Remote OK and go to the job application page for that company outside this site. Remote OK accepts no liability or responsibility as a consequence of any reliance upon information on there (external sites) or here.

**Awesome opportunity to join a fast-growth global startup with a great product! Flexibility to work remotely with a friendly team.**{linebreak}{linebreak}{linebreak}{linebreak}Award Force [www.awardforce.com](https://www.awardforce.com) is a fast-growing Australian SaaS company, with a great product, and we need remote support staff based in North America, to help make the most of growing demand.{linebreak}{linebreak}{linebreak}{linebreak}We have an awesome opportunity for a people person interested in the challenge of a growing user-base, as we continue to expand our global client audience.{linebreak}{linebreak}{linebreak}{linebreak}## Does this sound like you? {linebreak}{linebreak}{linebreak}{linebreak}- You’re located in North America{linebreak}{linebreak}- You love solving problems and helping others solve theirs {linebreak}{linebreak}- You’re naturally curious, and love learning. If you don’t know something, you speak up, and if you have an idea for improvement you can’t keep quiet!{linebreak}{linebreak}- You have a natural aptitude with technology and experience with SaaS{linebreak}{linebreak}- You’re excited about joining a young company, and committed to being part of our growing success{linebreak}{linebreak}- You can work independently, but enjoy being part of a team{linebreak}{linebreak}- Working remotely suits you perfectly, your natural work ethic and passion for helping people will keep you motivated!{linebreak}{linebreak}- You have access to fast, reliable internet and a dedicated home office space{linebreak}{linebreak}{linebreak}{linebreak}## About us {linebreak}{linebreak}{linebreak}{linebreak}Award Force is the industry-leading cloud software for organisers of awards, employee recognition, grants, scholarships and pitch competitions to manage submission, evaluation and award of results, online.{linebreak}{linebreak}{linebreak}{linebreak}We provide the platform to accept all awards entries/applications, allocate them to judges/evaluators who then do their judging online, all the while providing organisers clear visibility on how their awards are going.{linebreak}{linebreak}{linebreak}{linebreak}Since launching in Australia late 2013, we’ve had an outstanding market response and we’re now supporting a growing list of clients in Asia Pacific, Europe, North & South America and the Middle East. {linebreak}{linebreak}Award Force is a beautifully designed, high quality system and we make sure all our clients have a fantastic experience!{linebreak}{linebreak}{linebreak}{linebreak}Our growing team is distributed across 12 cities in 5 countries, mostly working from home offices. We use a range of internet-based tools for communication and collaboration that help our teams work closely over global distance and time zones. We’re an energetic group of intelligent, creative people, driven by high standards and passionate about creating and delivering exceptional products and services.{linebreak}{linebreak}{linebreak}{linebreak}## Your role {linebreak}{linebreak}{linebreak}{linebreak}This role is based in US or Canada but will include communicating with people in other countries, cultures and time zones. It doesn’t matter where you are, as long as you have good internet connectivity and a dedicated space to work without distractions. {linebreak}{linebreak}{linebreak}{linebreak}Like any good startup, it can get messy— responses may be required at odd hours, and our processes are always evolving. You’ll be part of this too. If you have a great idea, let’s test it out! We’re not big on bureaucracy, only results. We don’t expect you to be a slave to your chair, but you will need to be flexible. {linebreak}{linebreak}{linebreak}{linebreak}You’ll love this role if you’re self-motivated and genuinely enjoy talking with people and solving problems. Lots of energy, confidence with technology and a sense of humour are a must!{linebreak}{linebreak}{linebreak}{linebreak}The best part about supporting Award Force? It’s really fun :) It’s a fantastic product, and the people we speak with are diverse and lovely. We work in the recognition industry— every day we help our clients uncover and reward everyday people doing exceptional things!{linebreak}{linebreak}{linebreak}{linebreak}## Responsibilities {linebreak}{linebreak}{linebreak}{linebreak}- Technical support{linebreak}{linebreak} - Issue diagnosis{linebreak}{linebreak} - Resolution of 1st level support issues{linebreak}{linebreak} - Work with the internal team to resolve more complex issues{linebreak}{linebreak} - Communication of solution back to client through Zendesk{linebreak}{linebreak}- Be amazing with clients{linebreak}{linebreak} - Respond quickly{linebreak}{linebreak} - Get to the heart of the issue{linebreak}{linebreak} - See the issue through to resolution{linebreak}{linebreak} - Make sure all clients feel heard and valued{linebreak}{linebreak}- Contribute to continuous improvement{linebreak}{linebreak} - Identify and report common user issues for product improvement{linebreak}{linebreak} - Identify and fill gaps in support documentation{linebreak}{linebreak} - Be on the lookout for anything that can be better{linebreak}{linebreak}{linebreak}{linebreak}## Capabilities{linebreak}{linebreak}{linebreak}{linebreak}**Technical requirements:**{linebreak}{linebreak}{linebreak}{linebreak}- Able to learn new systems quickly (from a user perspective){linebreak}{linebreak}- Ability to communicate complex issues with clients in plain language{linebreak}{linebreak}- Ability to communicate complex issues with product/engineering team{linebreak}{linebreak}- High-level general computer skills{linebreak}{linebreak}- Familiarity and confidence with online tools and systems{linebreak}{linebreak}{linebreak}{linebreak}**Human requirements:**{linebreak}{linebreak}{linebreak}{linebreak}- Easy to be clearly understood over the (net)phone {linebreak}{linebreak}- Great communication skills, verbal and written{linebreak}{linebreak}- Able to really listen to people and get to the heart of their issue{linebreak}{linebreak}- Convey appreciation and respect to our clients at all times{linebreak}{linebreak}- Good interpersonal skills{linebreak}{linebreak}- Able to get along with team members of all shapes and sizes{linebreak}{linebreak}- Genuinely interested in solving problems{linebreak}{linebreak}- Naturally curious{linebreak}{linebreak}- Remain calm in high pressure situations{linebreak}{linebreak}{linebreak}{linebreak}## Just the facts… {linebreak}{linebreak}{linebreak}{linebreak}- Full-time, based remotely{linebreak}{linebreak}- Competitive salary{linebreak}{linebreak}- We’re ready to go when you are, the sooner the better{linebreak}{linebreak}- Head office is Sydney Australia but our growing team is mainly remote{linebreak}{linebreak}- We’ll make sure you’re set up with the equipment you need{linebreak}{linebreak}- There will be lots of training and you’ll have good internal support{linebreak}{linebreak}{linebreak}{linebreak}**Summary of key tasks:**{linebreak}{linebreak}{linebreak}{linebreak}- Get to know the product really, really well{linebreak}{linebreak}- Help clients get the most out of the product{linebreak}{linebreak}- Respond to phone, email and web support requests{linebreak}{linebreak}- Identify improvements and speak up{linebreak}{linebreak}- Energetically embrace our global mission!{linebreak}{linebreak}

See more jobs at Award Force

Visit Award Force's website

# How do you apply? **Please read this part carefully!**{linebreak}{linebreak} {linebreak}{linebreak}We get a lot of applications and we don’t want to waste your time, or ours. {linebreak}{linebreak}{linebreak}{linebreak}- Submission is via the Award Force system only, the application will take you about 15-20 minutes and**applications outside the system will not be considered**{linebreak}{linebreak}- If you’re not confident with technology please don’t apply. We wish you well, but this is not the role you’re looking for{linebreak}{linebreak}{linebreak}{linebreak}Ready? Here you go…!
Apply for this Job

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When applying for jobs, you should NEVER have to pay to apply. That is a scam! Always verify you're actually talking to the company in the job post and not an imposter. Scams in remote work are rampant, be careful! When clicking on the button to apply above, you will leave Remote OK and go to the job application page for that company outside this site. Remote OK accepts no liability or responsibility as a consequence of any reliance upon information on there (external sites) or here.


Vero

Internal Product Support Engineer


Vero


engineer

product manager

customer support

exec

engineer

product manager

customer support

exec

2yr

Apply

{linebreak}Vero is a technology platform that helps large, online companies send personalised email messages. We help online businesses track, organize and store their customer data so they can segment and automate their customer interactions. Our goal is to help businesses create unique experiences for each one of their customers, providing better products and services in doing so. {linebreak}We've now collected over 58 billion data points and send over 250 million emails per month for online businesses around the world, helping them communicate with over 200 million people. From North America to Europe, Brazil, South Korea, Israel and Australia were available 24/7 to ensure Vero is running smoothly and to help customers with any question theyve got.{linebreak}Learn more about life at Vero on our website.{linebreak}{linebreak}Whats a Internal Product and Support Engineer? {linebreak}At Vero, we believe in leverage. {linebreak}Our engineer to email ratio is 1:40,000,000 per month, and growing at an alarming rate. We support hundreds of customers with a small but smart, productive and dedicated team. We're product-first and aim to ensure Vero helps customer achieve their goals. Were big on process at Vero and believe that efficient teams can have an outsized impact on the world. {linebreak}As an Internal Product and Support Engineer at Vero, your job will be to build out better internal tools that increase the efficiency of our Product and Support Teams and to work directly with customers to solve their challenges. You will apply your engineering skills in many ways: whether it's working on our internal software that manages email deliverability, customer accounts, payments, campaign management and other key elements or writing scripts to solve acute customer problems as they arise.{linebreak}You will be the key go-between Support and Product at Vero. Support is a part of everything at Vero. As a self-funded, fast-growing SaaS company, everything we do is consistently about ensuring our customers achieve the goals theyve hired Vero (the product) to do. Our Support Team is revered for their work ethic, attention to detail and the mountains they move to get the job done. On top of the core team, every team member at Vero (from the CEO to the engineers) works with support. This gives everyone a true insight into how customers us Veros product and how we can improve their experience.{linebreak}{linebreak}Benefits{linebreak}{linebreak} * Competitive salary and stock options. Were offering $70,000 - $80,000 AUD for this role. We are building a team that is committed to creating a businesses that solves real problems and is in it for the long term. {linebreak} * Flexible work. Work in the way that produces the best results. Many of our team members work from home and were committed to helping you feel like you can be the most happiest and most productive you, whether thats in our well-appointed office, or somewhere else.{linebreak} * Make a difference. As a small team, youll be working with highly motivated, fast-thinking and intelligent team members from multiple walks of life. Our engineer to email volume ratio is 1:33,000,000 .We believe in small teams that use processes and engineering to move the needle (WhatsApp, Instagram) and have built a team to match.{linebreak} * Team Retreat. We host an annual team retreat (this year we went to Thailand) to get together as a team, challenge the status-quo and explore new parts of the world. {linebreak} {linebreak}

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When applying for jobs, you should NEVER have to pay to apply. That is a scam! Always verify you're actually talking to the company in the job post and not an imposter. Scams in remote work are rampant, be careful! When clicking on the button to apply above, you will leave Remote OK and go to the job application page for that company outside this site. Remote OK accepts no liability or responsibility as a consequence of any reliance upon information on there (external sites) or here.


Verge Solutions

Product Support Engineer


Verge Solutions


engineer

product manager

customer support

exec

engineer

product manager

customer support

exec

3yr

Apply

{linebreak}JOB SUMMARY:{linebreak}{linebreak}The Production Support Engineer position at Verge Solutions fulfills a critical role in the support of best-in-class SaaS software used within the health care industry.  They assist in maintaining the overall quality of the user experience by analyzing, troubleshooting, and resolving defects and performance issues that occur in production environments.{linebreak}{linebreak}{linebreak}* Collaborate concisely and constantly with Account Management team to triage, prioritize, and resolve production defects{linebreak}{linebreak}* Triage potential defects and performance issues reported by clients{linebreak}{linebreak}* Provide technical insight to internal and external customers{linebreak}{linebreak}* Create and execute automated tests that validate application functional and performance requirements{linebreak}{linebreak}* Work as part of a team to develop, test, and maintain multi-tier enterprise applications{linebreak}{linebreak}{linebreak}

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When applying for jobs, you should NEVER have to pay to apply. That is a scam! Always verify you're actually talking to the company in the job post and not an imposter. Scams in remote work are rampant, be careful! When clicking on the button to apply above, you will leave Remote OK and go to the job application page for that company outside this site. Remote OK accepts no liability or responsibility as a consequence of any reliance upon information on there (external sites) or here.


Pulselocker

San Francisco

Product Support Specialist


Pulselocker


product manager

customer support

exec

product manager

customer support

exec

San Francisco4yr

Apply

The Role{linebreak}{linebreak}Reporting to the product manager, this person will join a dynamic and highly collaborative team responsible for processing customer queries, resolving outstanding issues, communicating service problems, and maintaining excellent support-related communication to customers via web portals and social media. The product support specialist will proactively develop and maintain product expertise and work closely with other support and product team members to provide pre- and post-launch support. The ideal candidate will have experience with technical customer support for web-based media, mobile apps or entertainment software and be comfortable interacting with internal and external customers, independent agents and business customers in a fast-paced and service-centered environment. The position is based in San Francisco, CA. While currently a part-time position, this position will provide an opportunity to evolve into a full-time position over time to accommodate subscriber and territory growth.{linebreak}{linebreak}In this role, you will{linebreak}• Manage customer support queries {linebreak}• Assist the product team{linebreak}• Ensure all tickets requiring follow-up work and/or calls are resolved{linebreak}• Develop and maintain a knowledge base of support-related issues{linebreak}• Provide activity reports: ticket trends, report tickets, resolutions{linebreak}• Contribute to online support resources: forum, articles, FAQs, videos, how-tos, and online manuals{linebreak}• Identify common bugs and escalate to product teams{linebreak}{linebreak}Skills{linebreak}• Knowledge of Zendesk or equivalent customer support ticketing system{linebreak}• Strong customer service skills including follow-up, verbal and written communication{linebreak}• Ability to communicate technical issues in non- technical terms{linebreak}• Fluent in English{linebreak}• Fluency in Spanish is a plus{linebreak}{linebreak}Experience{linebreak}• Bachelor’s degree or equivalent experience{linebreak}• DJ experience is a plus{linebreak}• Familiar with DJ software and technologies{linebreak}{linebreak}WHEN APPLYING, PLEASE INDICATE THE POSITION TITLE IN YOUR MESSAGE. {linebreak}{linebreak}jobs(at)pulselocker.com {linebreak}{linebreak}#Salary{linebreak}30000 - 35000{linebreak} {linebreak}{linebreak}#Equity{linebreak}30000 - 35000{linebreak} {linebreak}{linebreak}#Location{linebreak}- San Francisco

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When applying for jobs, you should NEVER have to pay to apply. That is a scam! Always verify you're actually talking to the company in the job post and not an imposter. Scams in remote work are rampant, be careful! When clicking on the button to apply above, you will leave Remote OK and go to the job application page for that company outside this site. Remote OK accepts no liability or responsibility as a consequence of any reliance upon information on there (external sites) or here.