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13 Remote Customer Support PHP Jobs at companies like Platform.sh, Bibblio and Godaddy last posted 15 days ago

13 Remote Customer Support PHP Jobs at companies like Platform.sh, Bibblio and Godaddy last posted 15 days ago

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This month


Platform.sh

Customer Success Engineer


Platform.sh


customer success

git

php

python

customer success

git

php

python

15d

Apply

As a **Customer Success Engineer**you will be responsible to assess the nature of product or service issues and resolve support problems for customers and partners through support tickets, live chat, and occasional voice calls. Successful employees are willing to collaborate with other team members, able to meet deadlines, and excited to test new ideas, tools, and tactics. We are looking for motivators, go-getters, and ways to improve our processes, our products, and ourselves. As one of our Customer Success Engineers, you are our front line; when our customers think of how great Platform.sh is, they think of you.{linebreak}{linebreak}# Responsibilities{linebreak} **In a given day you might:**{linebreak}{linebreak}* Troubleshoot issues pertaining to the underlying infrastructure running customer applications.{linebreak}* Diagnose, debug, and document issues in both applications and systems.{linebreak}* Deploy and configure cloud infrastructure resources.{linebreak}* Troubleshoot, reproduce, and report bugs.{linebreak}* Become a product expert and work toward improving our customer facing documentation.{linebreak}* Participate in limited on-call shifts, providing timely responses to high priority tickets and incidents.{linebreak}* Work under limited supervision with considerable latitude for personal initiative.{linebreak}* Respond to customer inquiries through our ticketing solution, ZenDesk.{linebreak}* Participate in training teammates. {linebreak}{linebreak}# Requirements{linebreak}**Minimum Qualifications**{linebreak}{linebreak}* 3+ years combined of:{linebreak}* Web development using PHP, Python, Ruby, or Go.{linebreak}* Linux system administration.{linebreak}* Experience using git for version control.{linebreak}* Understanding of DNS as well as TLS and encryption.{linebreak}* Exceptional communication skills to provide clear and empathetic customer support.{linebreak}* This role is also open to those willing to work Saturdays and Sundays instead of the usual Mondays to Fridays. {linebreak}{linebreak}**Preferred Qualifications**{linebreak}{linebreak}* Experience with Magento, Symfony, TYPO3, and/or Drupal.{linebreak}* Understanding of CDNs or Varnish and web caching strategies.{linebreak}* Familiarity with IaaS solutions, such as AWS, Microsoft Azure, and Google Compute Engine.{linebreak}* Conversant in containerization technologies and techniques.{linebreak}* Knowledge of nginx, Galera, GlusterFS, and Puppet.{linebreak}* Sound Like a Good Fit? We’d love to talk to you!

See more jobs at Platform.sh

# How do you apply? **This is a remote job. Work from anywhere!**{linebreak}{linebreak}We are a worldwide distributed team and are looking for a candidate who can perform well working remotely. To be an effective performer as a CSE here at Platform.sh, you’ll need to be able to effectively collaborate across time zones while operating with a high level of independence and autonomy.{linebreak}{linebreak}**About Platform.sh**{linebreak}{linebreak}Platform.sh is an idea-to-cloud application platform that simplifies cloud infrastructures.{linebreak}{linebreak}We give developers the tools they need to experiment, innovate, get rapid feedback and deliver better-quality features with speed and confidence thanks to our unique rapid cloning technology.{linebreak}{linebreak}Platform.sh serves thousands of customers worldwide including The Financial Times, Gap, Magento Commerce, Orange, Hachette, Ikea, Stanford University, Harvard University and The British Council.{linebreak}{linebreak}We want people who are passionate, open, multicultural, friendly, humble and smart to join us and help this fast-growing, award-winning company to revolutionize the tech industry.
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This year


Bibblio

verified

Wordpress Plugin Technical Support


Bibblio


php

wordpress

customer support

php

php

wordpress

customer support

php

11mo

Apply

We're looking for a top-notch technical support engineer with deep WordPress knowledge to provide customer support for Bibblio's related posts plugin. The ideal candidate will have both front- and back-end development skills, as well as excellent customer service and troubleshooting skills.{linebreak}{linebreak}In addition to providing technical support, you will be working closely with the implementation and product teams to develop onboarding and troubleshooting resources. You will also directly inform the plugin's future features and development.{linebreak}{linebreak}**Your responsibilities:**{linebreak}Answer all customer support inquiries related to the plugin and provide best practice advice{linebreak}Minor CSS customisations {linebreak}Perform remote manual integrations if necessary, which may involve basic PHP editing{linebreak}{linebreak}**The ideal candidate:**{linebreak}Strong understanding of both back-end and front-end WordPress development{linebreak}PHP (at least intermediate). Previous experience in WordPress Plugin/Theme development would be beneficial to the role. {linebreak}Familiarity with JavaScript and jQuery{linebreak}Understanding of CSS{linebreak}Comfortable working with debugging tools like Firebug, Chrome Developer Tools, etc.{linebreak}Confidence using Codex and searching the WordPress core when necessary{linebreak}Experience working with RESTful APIs and formats (JSON, XML){linebreak}Excellent customer service skills and strong grasp of the English language{linebreak}

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# How do you apply? Please send a resume to [email protected]
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When applying for jobs, you should NEVER have to pay to apply. That is a scam! Always verify you're actually talking to the company in the job post and not an imposter. Scams in remote work are rampant, be careful! When clicking on the button to apply above, you will leave Remote OK and go to the job application page for that company outside this site. Remote OK accepts no liability or responsibility as a consequence of any reliance upon information on there (external sites) or here.


GoDaddy

Advanced Technical Support - Sucuri


GoDaddy


infosec

php

linux

customer support

infosec

php

linux

customer support

11mo

Apply

**About GoDaddy**{linebreak}{linebreak}GoDaddy powers the world's largest cloud platform dedicated to small, independent ventures. With nearly 17 million customers worldwide and over 73 million domain names under management, GoDaddy is the place people come to name their idea, build a professional website, attract customers and manage their work. Our mission is to give our customers the tools, insights and the people to transform their ideas and personal initiative into success. To learn more about the company visit www.GoDaddy.com.{linebreak}{linebreak}The candidate has the opportunity to work with different technologies and learn different aspects of Information Security.{linebreak}{linebreak}They will mainly work with website cleanups but the role requires knowledge on Programming (mostly PHP), to understand how pieces of code could be used maliciously, Content Management System (CMS) to understand its structure and how attackers take advantage of that and much more. Every ticket or interaction we have with our clients is not only an opportunity to help their business prosper and succeed but also learn a different skill along the way during the cleanup process.{linebreak}{linebreak}{linebreak}**Responsibilities**{linebreak}* Website cleanup and troubleshooting (this role will resolve customer issues through support tickets) {linebreak}* Code reading to determine if a particular file is malicious or not {linebreak}- Feeding our system with new findings to improve our automation process {linebreak}- Troubleshooting customers websites with WordPress, Joomla, Drupal and other CMS software {linebreak}- Writing regular expressions "regex” {linebreak}{linebreak}**Requirements**{linebreak}- General understanding of security principles and use good security practices in general {linebreak}- Linux experience {linebreak}- CLI and cPanel {linebreak}- Experience with Apache, Nginx and other web servers {linebreak}- Experience with WordPress, Joomla, Magento, vBulletin and other CMS software {linebreak}- Web Malware Experience (decoding, understanding) {linebreak}- PHP and Shell scripting/automation {linebreak}- Open source and community participation and contributions a plus {linebreak}{linebreak}{linebreak}**Tools We Work With**{linebreak}- Jira {linebreak}- Bitbucket {linebreak}- Trello{linebreak}{linebreak}GoDaddy is an equal opportunity employer.

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# How do you apply? Click to Apply - https://careers.godaddy.com/job/arizona/advanced-technical-support-incident-response-sucuri/18045/5645557
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WP All Import

Support Rep for WP All Import


WP All Import


php

wordpress

customer support

non tech

php

wordpress

customer support

non tech

1yr

Apply

## $30 per hour and a minimum of 30 hours per week.{linebreak}Our team is 100% remote and distributed across the world. We have team members in the US, Canada, Thailand, India, Ukraine, and Romania. It doesn’t matter where you live or what time zone you’re in.{linebreak}Your main responsibility will be to reply to customers asking for help with WP All Export and WP All Import. You need to love to help others and be able to eeep it friendly even when dealing with difficult customers. You need to enjoy the whole process of turning anxious, confused, or angry customers into happy ones. You must be an excellent writer. We want our support replies to be friendly, easy to understand, and concise.{linebreak}### Flexibility{linebreak}We are a small team, but we try to give everyone as much flexibility as possible. Flexibility means that you can work in the mornings, or the evenings, or both, or in the middle of the night, or whatever. It means you can take two weeks off to go on a trip. It means you can wake up and decide you don’t feel like working and take the day off without telling anyone.{linebreak}It doesn’t mean you can work 50hrs one week and then 5hrs the next. It doesn’t mean that you can work two 15 hour days and then take the rest of the week off.{linebreak}### Responsibilities{linebreak}Our customer support reps are expected to perform the following tasks:{linebreak}› Respond to customer support inquiries{linebreak}› Add to and improve documentation{linebreak}› Aggregate user feedback and assist with roadmap decisions{linebreak}› Reproduce bugs and test fixes{linebreak}› Test development versions of WP All Import before release{linebreak}### Minimum Requirements{linebreak}Candidates must have the following knowledge and experience in order to be considered:{linebreak}› Minimum availability of 30 hours per week.{linebreak}› Expert-level WordPress knowledge: troubleshooting, development, database structure, etc.{linebreak}› Intermediate-level PHP knowledge. Can quickly write PHP functions, use arrays, and make use of our API.{linebreak}› Familiarity with phpMyAdmin, cPanel, WordPress sites via FTP.{linebreak}› Fast, hands on learner. Can quickly pick up new software, PHP functions, and related technologies.{linebreak}› Able to communicate in a concise and timely manner via Basecamp and GitHub.{linebreak}### Bonus Points{linebreak}The more of these boxes you can tick the better, in descending order of importance:{linebreak}› Experience with WooCommerce.{linebreak}› Experience in plugin development.{linebreak}› Up to date knowledge of WordPress.{linebreak}› Knowledge of XPath.{linebreak}› Attends WordCamps, meetups, or other industry conferences.{linebreak}› Experience working remotely as part of a distributed team.{linebreak}### To Apply{linebreak}Visit**http://www.wpallimport.com/hiring/#apply**.

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# How do you apply? Visit http://www.wpallimport.com/hiring/#apply.
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The Engine Yard Services & Support team is responsible for assisting the ever growing number of Engine Yard customers with expert advice on deploying, managing and scaling Ruby on Rails or PHP applications. Our customers, which include some of the largest Rails and PHP sites on the web, expect timely, knowledgeable, thorough, double-checked, well-researched and accurate responses and service.{linebreak}{linebreak}{linebreak}Requirements:{linebreak}{linebreak}* You have experience building and deploying Ruby on Rails or Docker Based Applications.{linebreak}* You are familiar and have experience with a majority of technologies in our stack https://support.cloud.engineyard.com/hc/en-us/articles/205408398-Engine-Yard-Gentoo-12-11-Technology-Stack{linebreak}* You are detail-oriented and have excellent verbal and written communication skills.{linebreak}* You are a troubleshooter at heart and enjoy diving in the deep end, figuring things out, and solving problems.{linebreak}* Linux skills. You will spend a large part of your day over ssh to our slices and servers. You must be at home on the command line.{linebreak}* Ability to work remotely 8:00 AM to 5:00 PM (EST or PST) and some weekends.{linebreak}{linebreak}{linebreak}Skills/Experience:{linebreak}{linebreak}* You have deployed and managed high-volume Web Based applications.{linebreak}* You have existing expert knowledge of at least a handful of our stack technologies: https://support.cloud.engineyard.com/hc/en-us/articles/205408398-Engine-Yard-Gentoo-12-11-Technology-Stack{linebreak}* Basic knowledge of DNS, CDN, load balancing, firewalls, VPNs, SMTP, SSL, etc. — all the things that make the web work.{linebreak}* Interested in Deis and containers{linebreak}* You are able to multitask and prioritize multiple incoming requests without freaking out and/or dropping one of the balls.{linebreak}* You consider yourself well rounded, enjoy learning new things, and can pursue answers/ solutions on your own.{linebreak}* You are ready to step up your skill set and work with some of the brightest minds in Ruby and Rails and Containerization.{linebreak}* Experience matters as you will be expected to aid expert developers. That being said, the ability to learn, adapt and to communicate well are the top requirements of the job.{linebreak}{linebreak}Extra tags: ruby,rails,php, node,docker,deis,support,devops,aws

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As a Support Engineer on the Engineering team, your goal is to work directly with customers to resolve any issues that they may be having with the CircleCI platform.{linebreak}{linebreak}About CircleCI{linebreak}CircleCI provides development and software teams the confidence to build, test, and deploy—quickly and consistently—across numerous platforms. Built to address the demanding needs for today's application development environments, CircleCI supports all types of software testing including web, mobile and container (Docker) environments. CircleCI makes continuous integration and continuous deployment simple and easy for thousands of companies like Shopify, Cisco, Sony and Trunk Club, so they can ship better code, faster. CircleCI is venture backed by Draper Fisher Jurvetson, Baseline Ventures, Harrison Metal Capital, Data Collective, 500 Startups, SV Angel, and a collection of respected angels.{linebreak}{linebreak}ARE YOU EMPATHETIC TO DEVELOPERS AND LOVE TO PROBLEM-SOLVE? WE’D LOVE TO TALK TO YOU IF YOU:{linebreak}{linebreak}-Have a strong familiarity with a broad spectrum of technology stacks, including Rails, Python, PHP, Node, Java, and others.{linebreak}-Be familiar with Linux and Unix based operating systems. {linebreak}-Have the ability to dive into a codebase easily to discover issues.{linebreak}-Have a customer-centric and diplomatic writing style: you'll be helping customers from a wide range of backgrounds, languages, and experience levels.{linebreak}-Love talking to people and helping them solve problems.{linebreak}-Really want to assist developers in being happy and successful.{linebreak}-Have significant technical ability, with an understanding of the developer mindset, tools and culture.{linebreak}-Have the ability to fix problems that come up often so that they never happen to any customer again.{linebreak}-Have some knowledge of Unit Testing and Test Driven Development{linebreak}-Have some knowledge of Continuous Integration and {linebreak}Continuous Delivery methodologies{linebreak}{linebreak}If you’re interested in joining the team, please send us your resume and a cover letter explaining why you’d be a great fit. If you have an easily accessible presence on the web (Twitter, blog, Github, LinkedIn, etc.) please share it.{linebreak}{linebreak}Extra tags: linux, unix, rails, python, php, node, java, unit testing, continuous integration, continuous delivery, github

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When applying for jobs, you should NEVER have to pay to apply. That is a scam! Always verify you're actually talking to the company in the job post and not an imposter. Scams in remote work are rampant, be careful! When clicking on the button to apply above, you will leave Remote OK and go to the job application page for that company outside this site. Remote OK accepts no liability or responsibility as a consequence of any reliance upon information on there (external sites) or here.