Remote Customer Support + Medical Jobs in Oct 2020 Open Startup
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Browse 32+ Remote Customer Support Medical Jobs in October 2020 at companies like Carb Manager, Close.io and Nsone with salaries from $35,000/year to $60,000/year working as a Manager Customer Support, Customer Success Specialist (FT / PT) or Customer Support Specialist. Last post

Browse 32+ Remote Customer Support Medical Jobs in October 2020 at companies like Carb Manager, Close.io and Nsone with salaries from $35,000/year to $60,000/year working as a Manager Customer Support, Customer Success Specialist (FT / PT) or Customer Support Specialist. Last post

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Carb Manager


Customer Support Specialist

verified
United States and Canada

Customer Support Specialist


Carb Manager

United States and Canada

customer support

 

health

 

mobile app

 

saas

 

customer support

 

health

 

mobile app

 

saas

 
This job post is closed and the position is probably filled. Please do not apply.
Hey there! 👋 \n\n\n\n**Carb Manager** is the #1 diet and fitness app for people on low carb and Keto diets, available on iOS, Android, and the web. Altogether, we've helped millions of people lose weight and achieve their health goals. We consistently rank over 4.8/5 on the iOS App Store and Google Play with over 500,000 reviews. Check out our hashtag on Instagram, with thousands of enthusiastic posts! 🥑🙌\n\n\n\nWe're growing rapidly. 2020 was a breakout year for Carb Manager, and we’re soon launching a whole new version of our app. It’s an exciting time!\n\n\n\n### About Our Company\n\nCarb Manager is fun and casual, with a strong “start-up” vibe, though our product has an 11-year history. We chit chat, send GIFs, discuss current affairs, TV shows, and share pet photos 🐓 in our Slack channels.\n\n\n\nWe've always been a 100% remote company.\n\n\n\nThis is a fantastic company to work for that puts employees first and offers:\n\n\n\n* The benefits of a remote lifestyle \n\n* The reach and impact of an established brand\n\n* The energy and dynamism of a startup\n\n* The stability of a profitable company with strong financials\n\n* A creative, entrepreneurial, friendly, and supportive culture\n\n* The ability to make a real, positive impact in the world\n\n* Competitive pay\n\n* Yearly company retreats (post-pandemic)\n\n* Direct access to the founder/CEO\n\n* The ability to create and define your role\n\n* Growth potential\n\n* Paid subscriptions to any tools or services required to crush it in your role\n\n* A kind, endlessly interesting, and international team\n\n\n\nFull-time positions include:\n\n* Comprehensive health/dental/vision benefits\n\n* 401(k) (available in the US)\n\n* Paid parental leave\n\n* Generous vacation time and 12 paid holidays\n\n\n\nWe are open to filling this position on either a full-time or part-time basis.\n\n# Responsibilities\n As part of a team that acts as the primary point of contact between our company and our customers, the role of the Customer Support Specialist is truly vital. We're looking for an amazing person who can provide thoughtful, empathetic, and technically sound support and advice to our customers, whether they are just starting out, have encountered a problem, or just want to provide feedback. This role requires a mix of tech savvy, writing talent, communication skills, and the ability to easily convey technical information to a general audience.\n\n\n\n* Respond to customer queries in a timely and accurate way within our help desk software, Intercom\n\n* Identify customer needs and help customers use specific features\n\n* Facilitate customer success: Help customers achieve their goals\n\n* Contribute to written external and internal knowledge base content\n\n* Analyze and report product bugs and usability problems\n\n* Update our internal tools with information about technical issues and useful discussions with customers\n\n* Monitor customer feedback on social media and reach out to provide assistance\n\n* Share feature requests and effective workarounds with team members\n\n* Inform customers about new features and functionality\n\n* Follow up with customers to ensure their technical issues are resolved\n\n* Gather customer feedback and share with our Product, Sales and Marketing teams\n\n \n\n# Requirements\n* Proven record of customer support expertise\n\n* Keen interest in helping people achieve success with lifestyle and diet goals\n\n* Tech savvy, with the ability to quickly understand and problem solve technical issues\n\n* Superbly patient and empathetic\n\n* Entrepreneurial spirit\n\n* Experienced and comfortable using a variety of apps, ranging from customer support platforms to team communications, performance, and project management tools. We use Intercom, Slack, Zoom, GSuite, Notion, Klaus, and Document360.\n\n* Excellent command of English, with impeccable writing skills\n\n* Ability to thrive in a small, globally distributed, remote company, that values fun and productive team communications\n\n* Flexible and capable of adapting to the needs of a fast-growing company\n\n\n\nIn addition, these qualities would be a plus:\n\n* Fluency in a language other than English, especially Spanish or French\n\n* Formal technical writing training and/or experience\n\n* An interest in nutrition in general, and Keto in particular\n\n* Advanced technical skills, such as web development, QA testing, or data analytics\n\n\n\nSince we are a remote team, you’ll need to have:\n\n* Your own dedicated workspace\n\n* High-quality Internet access\n\n* A regular schedule that fits your situation but is flexible to cover gaps and to participate in team and company meetings in real-time. We’re headquartered in the U.S. west coast.\n\n\n\nCandidates must be based and authorized to work in the U.S. or Canada.\n\n#Location\nUnited States and Canada


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# How do you apply?\n\n This job post has been closed by the poster, which means they probably have enough applicants now. Please do not apply.

Carb Manager


Customer Success Specialist

🎈 verified
North America

Customer Success Specialist


Carb Manager

North America 🎈

customer support

 

medical

 

non tech

 

customer support

 

medical

 

non tech

 
This job post is closed and the position is probably filled. Please do not apply.
Carb Manager is the #1 diet and fitness app for people on low carb and Keto diets, available on iOS, Android, and the web. All together, we've helped millions of people lose weight and achieve their health goals. Carb Manager is a top-15 health and fitness app in the iOS App Store, with a 4.8/5 rating with over 200,000 reviews. We even have our own hashtag on Instagram, with thousands of enthusiastic posts.\n\nAnd we're growing rapidly! 2019 was a breakout year for Carb Manager, and 2020 is looking to be even bigger.\n\n## About Our Company\nCarb Manager is fun and casual, with a strong “start-up” vibe. We chit chat and share GIFs and memes in our Slack channels on a regular basis. We're a 100% remote company.\n\nThis is a fantastic company to work for that puts employees first and offers:\n* The benefits of a work-from-home or anywhere lifestyle; digital nomad friendly\n* The reach and impact of an established brand\n* The energy and dynamism of a startup\n* The stability of a profitable company with strong financials\n* A creative, entrepreneurial, friendly, and supportive culture\n* The ability to make a real, positive impact on the world\n* Competitive pay\n* Yearly company retreats\n* Direct access to the Founder/CEO\n* Help to create and define your role\n* Growth potential\n* Paid subscriptions to any tools or services required to crush it in your role\n* Free subscriptions to Carb Manager Premium\n \nFull-time positions include:\n \n* Health/Dental/Vision benefits; 401(k) (available in the US)\n* Paid time off and public holidays relative to your country of residence\n\nWe are open to filling this position on either a full-time or part-time basis.\n\n# Responsibilities\n As part of a team that acts as the primary point of contact between our company and our customers, the role of the Customer Success Specialist is truly vital. We're looking for an amazing person who can provide thoughtful, empathetic, and technically sound support and advice to our customers, whether they are just starting out, have encountered a problem, or just want to provide feedback. This role requires a mix of tech savvy, writing talent, communication skills, and the ability to easily convey technical information to a general audience.\n\n* Respond to customer queries, via email, in a timely and accurate way within our help desk software\n* Identify customer needs and help customers use specific features\n* Facilitate customer success: Help customers achieve their goals\n* Contribute to written external and internal knowledge base content, which may include translation and localization support\n* Analyze and report product bugs and malfunctions\n* Update our internal tools with information about technical issues and useful discussions with customers\n* Monitor customer feedback on social media and reach out to provide assistance\n* Share feature requests and effective workarounds with team members\n* Inform customers about new features and functionalities\n* Follow up with customers to ensure their technical issues are resolved\n* Gather customer feedback and share with our Product, Sales and Marketing teams\n \n\n# Requirements\n* A keen interest in customer support and helping people achieve success with lifestyle and diet goals\n* Tech savvy, with the ability to quickly understand and problem solve technical issues\n* Superbly patient and empathetic\n* Experienced and comfortable using a variety of apps, ranging from our help desk platform (Happy Fox) to our team communications and project management tools (such as Slack, Trello, Slite, Monday.com, and Clubhouse)\n* Excellent command of English, with impeccable writing skills \n* Ability to thrive in a small, globally distributed, remote company, that values fun and productive team communications\n* Flexible and capable of adapting to the needs of a fast-growing company\n\nIn addition, these qualities would be a plus:\n* Formal technical writing training and/or experience\n* An interest in nutrition in general, and Keto in particular\n* Advanced technical skills, such as web development, QA testing, or data analytics\n* Fluency in a language other than English, especially French or Spanish \n\n### Expectations\nSince we are a remote team, you’ll need to have:\n* Your own dedicated workspace \n* A reliable laptop or home computer\n* High-quality Internet access\n* A regular schedule that fits your own situation but the flexibility to participate in team and company meetings, in real-time\n\n\n#Location\nNorth America


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# How do you apply?\n\n This job post has been closed by the poster, which means they probably have enough applicants now. Please do not apply.

MedText


Customer Success


New York City

Customer Success


MedText

New York City

finance

 

medical

 

engineer

 

customer support

 

finance

 

medical

 

engineer

 

customer support

 
This job post is closed and the position is probably filled. Please do not apply.
MedText is looking for motivated Customer Success professionals with a proven track record of success to join the team in NYC/NJ. Here at MedText, Customer Success is disproportionately important. For every customer that signs up, Customer Success has 30 days to deliver a 10x measurable return on investment for customers. The product and engineering team will arm you with every tool you need, and you will work with physicians and healthcare staff in the field to implement MedText. You will also have access to our SoHo office to hang out with the broader team.\n\nWithin First 60 days:\n- Learn and articulate every aspect of the product and its value proposition\n- Implement MedText at newly signed customers\n- Build positive relationships with physicians and healthcare staff\n\nWithin 6 months:\n- Manage and grow a portfolio of customer accounts\n- Be the single point of contact for your customers' needs\n- Work with Product Team to identify new customer demands \n\n#Salary\n$60,000 — $80,000\n \n\n#Equity\n0.0 - 0.0\n\n\n#Location\nNew York City


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# How do you apply?\n\n This job post is older than 30 days and the position is probably filled. Try applying to jobs posted recently instead.

HomeHero


Client Support Representative


Santa Monica

Client Support Representative


HomeHero

Santa Monica

ads

 

senior

 

sales

 

medical

 

ads

 

senior

 

sales

 

medical

 
This job post is closed and the position is probably filled. Please do not apply.
HomeHero is launching today on a mission to build a layer of trust in the senior care market and help families reduce the headache inherent to finding, hiring and managing in-home care for seniors.\n\nWe are looking to hire a Client Support Representative with prior experience in sales development or customer support.\n\nAn ideal candidate will be a scrappy and creative self-starter with high-energy, positive phone presence, and a track record of effective and persistent lead follow through.\n\nAs a Client Support Representative you'll be responsible for support efforts at a strategic and operational level. You'll be qualifying and warm leads, managing clients account services and assisting on the phone and online chat.\n\nResponsibilities:\nPrioritizing and qualifying incoming client requests\nMatching client with caregivers\nContinually improving our support process\nLearning new software programs quickly\nConversing professionally with Baby Boomers\nBeing highly transparent with our team\nWillingness to work weekends and nights\nCompensation:\n50-70k\nRequirements:\n4-year college degree a plus \nProven track record of exceeding sales quotas\nExperience in health care\nYou'll work closely with the rest of the team and be supported by the founders and the other departments — sales is a true team effort.\n\nYou will also be held to our 8 core company values:\n\n1. “Focus on long-term success.” \n2. “Fearlessly contribute new ideas.” \n3. “Have higher expectations for yourself than others do for you.” \n4. “Focus on building real value over perceived value.” \n5. “Challenge yourself to do the hard thing.” \n6. “Treat every problem as an opportunity.” \n7. “Promote and protect our brand.” \n8. “Default to transparency.”\n\nIf you want to work in the fastest-growing industry in America with an experienced team that can help take your career to the next level, HomeHero is the place. \n\n#Salary\n$35,000 — $40,000\n \n\n#Equity\n - \n\n\n#Location\nSanta Monica


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# How do you apply?\n\n This job post is older than 30 days and the position is probably filled. Try applying to jobs posted recently instead.

IWT


Mid Level Support Engineer

Mid Level Support Engineer


IWT


dev

 

exec

 

excel

 

medical

 

dev

 

exec

 

excel

 

medical

 
This job post is closed and the position is probably filled. Please do not apply.
\nAre you interested in making a difference in healthcare supporting our innovative software?\n\nWe need a Mid-Level Support Engineer that is willing to quickly learn our software applications as soon as possible and be able to support our customers. The key responsibility of this position is to solve customer issues in a timely and courteous manner. The Support Engineer´s role is essential to maintaining our long term relationship with our customers by providing them excellent service. You work well on a team and as an individual. You communicate well with humans as well as computers. You are well-organized and thrive on change.\n\nAt IWT you will work in a casual, team-driven environment with other developers, analysts, and project managers to support, enhance and develop software.\n\nWe will consider remote personnel for this position (will be expected to make occasional office visits).


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# How do you apply?\n\n This job post is older than 30 days and the position is probably filled. Try applying to jobs posted recently instead.
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