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Lead Technical Support Engineerverified closed
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The Position: Join our team remotely to support the solution that will unleash the value of the Internet of Things through stream processing: SQLstream Blaze. \n\nResponsibilities: SQLstream Blaze technical support engineers have the primary responsibility of answering inbound support requests via email and telephone. In addition they also do the following:\n\n• Perform “devops”, i.e. monitor customer deployments and manage issues that arise, resolving them directly or engaging others for help\n\n• Develop test cases for customer issues to confirm software deficiencies\n\n• Log software and documentation issues when they are found\n\n• Verify engineering fixes and coordinate software deliveries\n\n• Propagate knowledge across the company and to customers as needed\n\n• Quickly learn how to use tools that help diagnose problems\n|\n• Develop and document knowledge and processes\n\nExtra tags: streaming,sql,java,support
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