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3 Remote Customer Support Customer Service Jobs at companies like Crossover, Komoot and last posted 1 month ago

3 Remote Customer Support Customer Service Jobs at companies like Crossover, Komoot and last posted 1 month ago

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Last 30 days


Crossover

verified

L2 Customer Support Architect ($60k/year) Work


Crossover


l2

helpdesk

engineer

customer service

l2

helpdesk

engineer

customer service

1mo

Apply

**We are looking for professionals who want to work for a support team, unlike any other support organization. We want to build a team with the exceptional few IT professionals who can couple their technical acumen with their exceptional verbal and written communication skills.**{linebreak}{linebreak}L2 Customer Support Architects enjoy working on complex issues and the challenge that comes with escalated tickets. It is essential to have a deep understanding of software support tools and strong technical skills. World class service is more than solving the issue, itโ€™s about providing the customer with an experience. L2 agents are expert communicators and strive for high-quality scores.{linebreak}{linebreak}{linebreak}# Responsibilities{linebreak} You will be working in an atypical customer contact center. You will connect with customers through different channels supporting cutting-edge products. You will be empowered to provide end-to-end support, and you will be encouraged to problem solve and take accountability for the customer experience. {linebreak}{linebreak}# Requirements{linebreak}**Mandatory requirements:**{linebreak}{linebreak}* Bachelorโ€™s degree or equivalent{linebreak}* Perfect spoken and written English{linebreak}* +4 years as a front-line agent supporting software products{linebreak}* Ability to read code without any problems, regardless of the programming language{linebreak}* Ability to write basic scripts in various programming languages (from automating jobs to creating connectors){linebreak}* Ability to learn multiple products across multiple technologies {linebreak}* Intermediate to advanced understanding/administration of the following:{linebreak}* Windows or Unix/Linux Server{linebreak}* Network and Web servers{linebreak}* Database MS SQL / MySQL / Oracle / PostgreSQL{linebreak}* Sharepoint{linebreak}* Active Directory{linebreak}* Java / JavaScript / CSS / HTML{linebreak}* AWS{linebreak}* Docker{linebreak}* Python{linebreak}

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๐Ÿ‘‰ Please reference you found the job on Remote OK as thank you to us, this helps us get more companies to post here!

When applying for jobs, you should NEVER have to pay to apply. That is a scam! Always verify you're actually talking to the company in the job post and not an imposter. Scams in remote work are rampant, be careful! When clicking on the button to apply above, you will leave Remote OK and go to the job application page for that company outside this site. Remote OK accepts no liability or responsibility as a consequence of any reliance upon information on there (external sites) or here.


Crossover

verified

L1 Customer Support Engineer ($30k/year) Work


Crossover


l1

technical support

helpdesk

customer service

l1

technical support

helpdesk

customer service

1mo

Apply

**At Crossover, we are firm believers that customers deserve to be heard, cared for and treated with respect. This is the foundation for delivering world-class service. We are in search of those higher-level agents that possess technical expertise and are masters at delivering exceptional customer service.**{linebreak}{linebreak}# Responsibilities{linebreak} Our agents are passionate, smart and understand that world-class service is not just about solving the problem. Itโ€™s about the experience. We put our customers first. As a Level 1 Customer Support Engineer, you will be the cornerstone of this philosophy.{linebreak}{linebreak}This is a remote position, and therefore superb written and verbal communication skills are vital to success. Our agents must be able to communicate effectively and professionally with our customers while utilizing their technical experience and knowledge to resolve issues to reach high-quality service.{linebreak} {linebreak}{linebreak}# Requirements{linebreak}**To excel in this position you will need to:**{linebreak}* Have strong oral and written communication skills in English{linebreak}* +2 years as a front-line agent supporting software products{linebreak}* Perform at a high level solving at least 15 tickets per day{linebreak}* Know how to write knowledge base articles and step by step guides{linebreak}* Be open to learning multiple products across multiple technologies at the same time{linebreak}* Be well versed in current software support practices and tools including troubleshooting, issue tracking, and ticket management{linebreak}{linebreak}**Have basic to intermediate technical knowledge in the following technologies/languages:**{linebreak}* SQL Server{linebreak}* Oracle DBs{linebreak}* Unix/Linux{linebreak}* Networking{linebreak}* Windows Server administration{linebreak}* SharePoint{linebreak}* Web Servers{linebreak}{linebreak}Previous Telco experience is highly desirable{linebreak}

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๐Ÿ‘‰ Please reference you found the job on Remote OK as thank you to us, this helps us get more companies to post here!

When applying for jobs, you should NEVER have to pay to apply. That is a scam! Always verify you're actually talking to the company in the job post and not an imposter. Scams in remote work are rampant, be careful! When clicking on the button to apply above, you will leave Remote OK and go to the job application page for that company outside this site. Remote OK accepts no liability or responsibility as a consequence of any reliance upon information on there (external sites) or here.

This year


komoot

UTC -1 to UTC +3 verified

Customer Support Manager (german & English)(m/f)


komoot


customer support

customer service

english teacher

exec

customer support

customer service

english teacher

exec

UTC -1 to UTC +39mo

Apply

{linebreak}Millions of people experience real-life adventures with our apps. We help users all over the world discover the best hiking and biking routes, working to empower everybody to explore more of the great outdoors. And weโ€™re good at what we do: Google and Apple have listed us as one of their Apps of the Year numerous times and users have given us more than 40.000 5 star ratings. Quality and the happiness of our users have always been central to us. To help our users with questions, technical problems and to get the most out of the product, we are looking for an outstanding Customer Support Manager to join our team.{linebreak}{linebreak}**Your key responsibilities:**{linebreak}{linebreak}- Answer questions from users on all channels (Tickets, Forum, Twitter, Facebook, App Stores){linebreak}- Understand what users want, organize their ideas and summarize the latest information for product development{linebreak}- Work with developers and QA to find and solve critical bugs in the wild{linebreak}{linebreak}**Why youโ€™ll love it**{linebreak}{linebreak}- You will work with outdoor fans and help them to have great experiences{linebreak}- You will be the voice and the ear for our users and have a big impact on our community{linebreak}- You will play a key role in our international team of designers, copywriters, app, backend and product experts{linebreak}- We let you work from wherever you want, be it a beach, the mountains, our headquarters in Potsdam or anywhere else that lies in any time zone between UTC-1 and UTC+3{linebreak}- Every day, your work will inspire people to discover more of the great outdoors{linebreak}- Youโ€™ll join us for team gatherings in locations like Mallorca or the Bavarian Alps several times a year{linebreak}{linebreak}**Youโ€™ll be successful in this position if you**{linebreak}{linebreak}- Have outstanding communication skills in German & English (C1-2) as well as a positive and eager attitude.{linebreak}- Are highly self-driven, responsible and keen to improve{linebreak}- Have 1+ years experience working in online or tech support and you love it{linebreak}- Are a tech savvy person that loves to learn quickly{linebreak}- Are able to break down complex problems to simple explanations{linebreak}- Are curious about the needs of users{linebreak}- Have a passion for Outdoor Sports, Apps and Technology{linebreak}- Are well-organized and able to handle several tasks at the same time{linebreak}{linebreak}**Sound like you?**{linebreak}Then send us the following{linebreak}{linebreak}- Your CV{linebreak}- Why youโ€™re interested in working at komoot{linebreak}- Tell us a little about yourself and show us your interests via OSM, Twitter, Tumblr, Flickr or your website{linebreak}- Bonus points for: Doing something creative with komoot (We love people who go the extra mile){linebreak} {linebreak}{linebreak}#Location{linebreak}- UTC -1 to UTC +3

See more jobs at komoot

# How do you apply? Please apply with a cover letter and resume through our website.
Apply for this Job

๐Ÿ‘‰ Please reference you found the job on Remote OK as thank you to us, this helps us get more companies to post here!

When applying for jobs, you should NEVER have to pay to apply. That is a scam! Always verify you're actually talking to the company in the job post and not an imposter. Scams in remote work are rampant, be careful! When clicking on the button to apply above, you will leave Remote OK and go to the job application page for that company outside this site. Remote OK accepts no liability or responsibility as a consequence of any reliance upon information on there (external sites) or here.