Remote Customer Support + Btob + Saas Jobs in Jul 2019 ๐Ÿ“ˆ Open Startup
RSS
API
Post a Job

get a remote job
you can do anywhere

Remote Customer Support Btob Saas Job in July 2019 at Platform.sh posted 1 year ago

Remote Customer Support Btob Saas Job in July 2019 at Platform.sh posted 1 year ago

Get a  email of all new remote Customer Support + Btob + Saas jobs

Subscribe
×

  Jobs

  People

๐Ÿ‘‰ Hiring for a remote Customer Support + Btob + Saas position?

Post a Job - $299
on the ๐Ÿ† #1 remote jobs board

This year

Platform.sh


Account Manager

Account Manager


Platform.sh


customer support

customer success

saas

btob

customer support

customer success

saas

btob

1yr

Stats (beta): ๐Ÿ‘ 1,832 views,โœ๏ธ 0 applied (0%)
Platform.sh is a groundbreaking cloud hosting and development tool for web applications.{linebreak}Though young, we have become a major player in ecommerce and we recently helped launch Magento Enterprise Cloud Edition and the Sensio Cloud on Platform.sh technology.{linebreak}{linebreak}We are an award-winning team of hard-core hackers who want to revolutionize the way that developers and agencies build and deploy web applications. Weโ€™re mostly distributed, but we meet up daily in cyberspace, and occasionally in Paris, France. We value enthusiasm, team spirit, and a constant desire to expand personal knowledge and contribute to the community. We provide a multi-cultural, casual and balanced work environment. {linebreak}{linebreak}Our Account Managers are the ambassadors for the Platform.sh brand. They know the intricate needs and challenges of the customers in their portfolio and deeply care about their success. They lead communications in times of change or problem resolution, and foster a healthy working relationship with the customer.{linebreak}{linebreak}Mission : {linebreak}{linebreak}Sales activity for existing customers:{linebreak}{linebreak}- ensure renewal of contracts, including up and cross sells{linebreak}- report on renewal activity{linebreak}- liaise with sales team when necessary{linebreak}{linebreak}Customer care: {linebreak}- be involved in the customerโ€™s journey from on-boarding to continued partnership{linebreak}- monitor and measure Customer satisfaction (eg. Net Promoter Score) through regular health checks{linebreak}- coordinate the involvement of company personnel, including support, service, and management resources, in order to meet account performance objectives and customersโ€™ expectations{linebreak}- solve conflicts and concerns that were not solved at Customer Support level{linebreak}- build and manage workflows for handling complaints{linebreak}{linebreak}{linebreak}Technical Skills : {linebreak}{linebreak}- SaaS business acumen {linebreak}- relational and negotiation skills{linebreak}- ability to effectively prioritize and escalate customer issues as required{linebreak}- ability to learn and assimilate technical information quickly{linebreak}- fluent written and verbal English{linebreak}- basic knowledge of web application architecture and services (DNS, CDN, web servers, databases, cache layers, etc.) and distributed systems.{linebreak}- basic knowledge of web development workflows and tools (git, CI tools){linebreak}- knowledge of common web applications and frameworks: Magento Ecommerce, Symfony, Drupal, eZ Platform, or Typo3 (a lot of our customers run those){linebreak}- knowledge of cloud services (AWS, Azure){linebreak}{linebreak}Soft Skills : {linebreak}{linebreak}- customer orientation{linebreak}- sense of service{linebreak}- energetic and self-motivated{linebreak}- communication and listening skills{linebreak}- analytical, problem solving and troubleshooting expertise{linebreak}- organization {linebreak}- pragmatism{linebreak}- capacity to work remotely in an international fast growing environment{linebreak}- high degree of ownership over oneโ€™s work

See more jobs at Platform.sh

Visit Platform.sh's website

# How do you apply?{linebreak} This job post is older than 30 days and the position is probably filled. Try applying to jobs posted recently instead.
Apply for this Job

๐Ÿ‘‰ Please reference you found the job on Remote OK, this helps us get more companies to post here!

When applying for jobs, you should NEVER have to pay to apply. That is a scam! Always verify you're actually talking to the company in the job post and not an imposter. Scams in remote work are rampant, be careful! When clicking on the button to apply above, you will leave Remote OK and go to the job application page for that company outside this site. Remote OK accepts no liability or responsibility as a consequence of any reliance upon information on there (external sites) or here.