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3 Remote Customer Support B2b Jobs at companies like Helpjuice, Loom and Filestage last posted 6 months ago

3 Remote Customer Support B2b Jobs at companies like Helpjuice, Loom and Filestage last posted 6 months ago

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Helpjuice

verified

Account Manager/sales at Growing B2B Startup


Helpjuice

verified

sales

enterprise

account manager

customer success

sales

enterprise

customer success

6mo

Apply


Stats (beta): πŸ‘ 560 views,✍️ 0 applied (0%)
**Rockstars Only: Fast-Paced Growing Startup{linebreak}**{linebreak}Before you read any further, please ask yourself whether you’re a rock star. If the answer is yes, continue, because you’re about embark upon a rollercoaster of fun and learning.{linebreak}If you believe you are *NOT* a rockstar, please close this ad. Rockstars only.{linebreak}**What is Helpjuice?{linebreak}**{linebreak}Helpjuice is a fast-paced, growing, startup leading the knowledge management space with thousands of customers, amongst whom are: The US Government, Hertz, TCL Electronics, Stanford University, and many others.{linebreak}**Why Should I work there?{linebreak}**{linebreak}We take pride in what we build, and our customers notice this. Our net promoter score and customer satisfaction index are amongst the highest in our industry. The reason for this is simple: We have a fast paced, rockstar team, that’s always learning & helping each other.{linebreak}**{linebreak}**Job Description{linebreak}We are currently hiring for a Inside Sales Position to deal with an influx of 40-60 WARM leads. Your responsibility would be to:{linebreak}Communicate with the Sales Director & CEO and provide weekly briefs and projections for each week. E.g.: I closed $X this week and will hit $y if a, b and c happens{linebreak}Helping clients love the product by educating them & understanding their needs.{linebreak}Personally follow up via call/email to help customer understand the value of Helpjuice, and how we differ from our competition{linebreak}Handling support for current customers you onboard{linebreak}**How do I apply?{linebreak}**{linebreak}We’ll only consider applications that fill out the application form{linebreak}We make 90% of our hiring decisions based off the answers provided in the hiring application

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Visit Helpjuice's website

# How do you apply? https://helpjuice.recruitee.com/o/account-manager-sales-rep-remote-jacksonville/c/new
Apply for this Job

πŸ‘‰ Please reference you found the job on Remote OK as thank you to us, this helps us get more companies to post here!

When applying for jobs, you should NEVER have to pay to apply. That is a scam! Always verify you're actually talking to the company in the job post and not an imposter. Scams in remote work are rampant, be careful! When clicking on the button to apply above, you will leave Remote OK and go to the job application page for that company outside this site. Remote OK accepts no liability or responsibility as a consequence of any reliance upon information on there (external sites) or here.


Loom

Customer Support Specialist


Loom


customer support

saas

b2b

non tech

customer support

saas

b2b

non tech

9mo

Apply


Stats (beta): πŸ‘ 2,590 views,✍️ 0 applied (0%)
## Who We Are{linebreak}Loom is a new kind of work communication tool that helps people get their messages across through instantly shareable videos. With Loom, you can capture your screen, record your front-facing camera, and narrate your video all at once β€” no switching apps or upload required. Whether it’s training new teammates or replying to a customer inquiry, Loom enhances the way people communicate at work by allowing them to send the next best thing to being there. Loom is a horizontal tool and has unique challenges within the work communication landscape:{linebreak}**Loom is for colleagues and customers.** Loom is a tool that anyone at work can benefit from, so we make product decisions with all types of people in mind. We build our product so that it remains clear, intuitive, and inclusive of all of our users' needs.{linebreak}**Loom is video recording, simplified**. Video is known to be more effective than text, yet so many video products make recording an intimidating and confusing experience. We constantly strive to make recording videos an accessible and effortless experience.{linebreak}**Loom provides a human touch**. How do we build out an online communication platform that still feels personal? Loom allows people to bring their authentic selves to asynchronous communication. As we grow, we design for people to continue to bring every aspect of their bright, expressive, human selves with our product.{linebreak}## The Role{linebreak}Our Customer Support & Success team loves architecting people's path of discovering, using, and sharing with Loom. We go above and beyond to provide the knowledge needed every step of the way.{linebreak}As a Customer Support Specialist, you’ll be the hero in our front lines assisting hundreds of Loom customers every week. Your main responsibility will be to deliver a fast, personal, and respectful support experience. You will also play a critical role in anticipating where our customers are having issues so our Engineering team can act fast.{linebreak}We are looking for support champions who are genuinely happy to help others. If this sounds like you, you came to the right place! 😜{linebreak}### As a Customer Support Specialist, your responsibilities include...{linebreak}* Helping customers through live chat, email and social media to ensure they are successful with our tool{linebreak}* Troubleshooting, investigating, and creating detailed bug reports for our Engineering team{linebreak}* Contributing to our culture of "user delight" by sharing examples of user interactions with the rest of team{linebreak}* Correctly identifying and reporting on support requests so the Product team can plan future product iterations{linebreak}* Auditing and updating any support resources as the product changes (Help Center, Saved Replies, etc...){linebreak}* Helping write and maintain documentation for internal knowledge base{linebreak}* Assisting with projects related to improving our support at scale processes πŸš€{linebreak}### You could be a good fit if you...{linebreak}* Have previous experience delivering a superior support experience with respect, empathy and understanding{linebreak}* Know how to to work under pressure and adapt to a fast-paced environment{linebreak}* Have excellent written and spoken English{linebreak}* Have the ability to pick up new technology quickly{linebreak}* Have the technical understanding and ability to troubleshoot and resolve technical problems on your own{linebreak}* Are available for a full time schedule that spans weekends and may include holidays as our customers need us (working hours may include evening or early morning hours depending on your location){linebreak}### Bonus Points πŸ’―{linebreak}* Active and passionate Loom user{linebreak}* Previous experience working remotely{linebreak}* Familiarity with Intercom, Slack and Notion - you'll be living in these tools{linebreak}* Previous experience working in SaaS{linebreak}## The Good Stuff{linebreak}* Work with a driven, welcoming team at a company that is changing how people communicate every single day.{linebreak}* Yearly retreat with the team (last year we went to Mexico! 🏝){linebreak}* Unlimited PTO{linebreak}* Shiny new Apple computer & budget for home office equipment{linebreak}**Please note:** This is a remote role. You can be located anywhere in the world, but note that we are looking for someone who can support our growing customer base mainly during European business hours, and who is available for a full time schedule that spans weekends and may include holidays.{linebreak}Loom is an equal opportunity employer. We are actively seeking to create a diverse work environment because teams are stronger with different perspectives and experiences.{linebreak}We value a diverse workplace and encourage women, people of color, LGBTQIA individuals, people with disabilities, members of ethnic minorities, foreign-born residents, older members of society, and others from minority groups and diverse backgrounds to apply. We do not discriminate on the basis of race, gender, religion, color, national origin, sexual orientation, age, marital status, veteran status, or disability status. All employees and contractors of Loom are responsible for maintaining a work culture free from discrimination and harassment by treating others with kindness and respect. {linebreak}{linebreak}# Requirements{linebreak}Please apply via the link.

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When applying for jobs, you should NEVER have to pay to apply. That is a scam! Always verify you're actually talking to the company in the job post and not an imposter. Scams in remote work are rampant, be careful! When clicking on the button to apply above, you will leave Remote OK and go to the job application page for that company outside this site. Remote OK accepts no liability or responsibility as a consequence of any reliance upon information on there (external sites) or here.


Filestage

verified

Customer Success Manager


Filestage

verified

customer success

customer support

saas

b2b

customer success

customer support

saas

b2b

10mo

Apply


Stats (beta): πŸ‘ 889 views,✍️ 0 applied (0%)
# About Us{linebreak}At [Filestage](https://filestage.io) we believe that broken workflows poison teams with miscommunication, friction, and frustration. Our mission is to fuel creative teams with a rock-solid workflow. With our software, we empower people to produce great results together and build healthy and meaningful relationships at work. {linebreak}Over 500 companies (and growing!) all over the world like Lufthansa, Rabobank or Jung von Matt benefit from happier and more productive employees with Filestage. We work hard to build great things together β€” and make time to celebrate our accomplishments.{linebreak}{linebreak}# Your mission{linebreak}* **You own customer success.** You plan and execute the strategy to make our clients happy and increase their retention.{linebreak}* **You’re the best buddy of our clients.** You train and support our clients over chat, email and, phone. Don’t worry, our clients are friendly and don’t bite.{linebreak}* **You create a well-oiled customer success machine.** You manage our (currently still small) customer success team and help it grow. For that, you manage the operations, lead the recruiting and coach our team.{linebreak}* **You influence our future and help Filestage grow.** With your contributions in customer success, you have a true impact on how Filestage simplifies the life of thousands of creatives around the globe.{linebreak}{linebreak}# You’re good at{linebreak}* **You enjoy connecting with people.** You know the definition of empathy without checking Wikipedia and put it into practice daily.{linebreak}* **You’re passionate about customer success management.** You have professional work experience in customer success management. Ideally B2B SaaS/Software.{linebreak}* **You take ownership.** You are filled with passion to take responsibility and to make things happen. You are an energetic self-starter who wants to make a tangible impact on a rapidly growing product and company.{linebreak}* **You are a team player.** You understand that we can only be successful as a team. Like everyone else in our great team, you are fair, honest and respectful β€” and you are ready to have a lot of fun.{linebreak}* **You are fluent in English.** German and French are a nice-to-have.{linebreak}{linebreak}# This is what you get{linebreak}* **You have the freedom to work wherever you want.** Come work with us at our office in Stuttgart (Germany) or work remotely.{linebreak}* **Your opinion matters and your work is valued.** You have the chance to make a difference. {linebreak}* **You have a steep learning curve** by working hands-on together with highly talented minds.{linebreak}* **Are you tired of useless meetings and slow decision making?** We have flat hierarchies, no bullshit meetings and we move fast.{linebreak}* **You work with top-notch technologies and lean processes.** We use Slack, Asana, Hangouts β€” and of course Filestage β€” to communicate efficiently.

See more jobs at Filestage

# How do you apply? We look forward to your application!
Apply for this Job

πŸ‘‰ Please reference you found the job on Remote OK as thank you to us, this helps us get more companies to post here!

When applying for jobs, you should NEVER have to pay to apply. That is a scam! Always verify you're actually talking to the company in the job post and not an imposter. Scams in remote work are rampant, be careful! When clicking on the button to apply above, you will leave Remote OK and go to the job application page for that company outside this site. Remote OK accepts no liability or responsibility as a consequence of any reliance upon information on there (external sites) or here.