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11 Remote Customer Support Architecture Jobs at companies like Crossover, Auth0 and Heroku last posted 13 days ago

11 Remote Customer Support Architecture Jobs at companies like Crossover, Auth0 and Heroku last posted 13 days ago

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This month


Crossover

L2 Customer Support Architect ($60k/year) Work


Crossover


l2

technical support

customer support

architecture

l2

technical support

customer support

architecture

13d

Apply

**We are looking for professionals who want to work for a support team, unlike any other support organization. We want to build a team with the exceptional few IT professionals who can couple their technical acumen with their exceptional verbal and written communication skills.**{linebreak}{linebreak}L2 Customer Support Architects enjoy working on complex issues and the challenge that comes with escalated tickets. It is essential to have a deep understanding of software support tools and strong technical skills. World class service is more than solving the issue, itโ€™s about providing the customer with an experience. L2 agents are expert communicators and strive for high-quality scores.{linebreak}{linebreak}# Responsibilities{linebreak} **As our innovative problem solvers and masters of de-escalating issues, your core responsibilities include, but are not limited to the following:**{linebreak}* Deliver a world-class experience in each ticket interaction providing in-depth technical support{linebreak}* Continuously learn to support multiple products across multiple technologies.{linebreak}* Proactively help customers and L1 colleagues by getting in front of problems and potential issues.{linebreak}* Meet and exceed weekly production and quality goals.{linebreak}* Participate in our very own โ€˜pair support programโ€™ and share knowledge with colleagues.{linebreak}* Write knowledge base articles{linebreak}* Solve customer issues that L1 Customer Support Engineers could not solve {linebreak}{linebreak}# Requirements{linebreak}**To excel in this position you will need to:**{linebreak}{linebreak}* Have a Bachelorโ€™s degree or equivalent{linebreak}* Have perfect spoken and written English{linebreak}* +4 years as a front-line agent supporting software products{linebreak}* Be able to write basic scripts in various programming languages (from automating jobs to creating connectors){linebreak}* Demonstrate an intermediate to advanced understanding of the following:{linebreak}* Windows or Unix/Linux Server{linebreak}* Network and Web servers{linebreak}* SQL Queries {linebreak}* SSH/Sudo Commands{linebreak}* Sharepoint - Intermediate{linebreak}* Active Directory/SSO/SAML/LDAP {linebreak}* Java / JavaScript / CSS / HTML{linebreak}* Asynchronous Transaction/Event Processes{linebreak}* Interpret/Understand Monitoring/Graphing Tools {linebreak}* Analysis of Log Files - Intermediate minimum{linebreak}* Be a master in troubleshooting, issue tracking, and ticket management{linebreak}* Be able to write specs/documentation/knowledge base articles{linebreak}* Be a fast learner, proactive, sharp thinker, investigative and dedicated to solving customers issues

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When applying for jobs, you should NEVER have to pay to apply. That is a scam! Always verify you're actually talking to the company in the job post and not an imposter. Scams in remote work are rampant, be careful! When clicking on the button to apply above, you will leave Remote OK and go to the job application page for that company outside this site. Remote OK accepts no liability or responsibility as a consequence of any reliance upon information on there (external sites) or here.

Last 30 days


Crossover

verified

L2 Customer Support Architect ($60k/year) Work


Crossover


l2

helpdesk

engineer

customer service

l2

helpdesk

engineer

customer service

1mo

Apply

**We are looking for professionals who want to work for a support team, unlike any other support organization. We want to build a team with the exceptional few IT professionals who can couple their technical acumen with their exceptional verbal and written communication skills.**{linebreak}{linebreak}L2 Customer Support Architects enjoy working on complex issues and the challenge that comes with escalated tickets. It is essential to have a deep understanding of software support tools and strong technical skills. World class service is more than solving the issue, itโ€™s about providing the customer with an experience. L2 agents are expert communicators and strive for high-quality scores.{linebreak}{linebreak}{linebreak}# Responsibilities{linebreak} You will be working in an atypical customer contact center. You will connect with customers through different channels supporting cutting-edge products. You will be empowered to provide end-to-end support, and you will be encouraged to problem solve and take accountability for the customer experience. {linebreak}{linebreak}# Requirements{linebreak}**Mandatory requirements:**{linebreak}{linebreak}* Bachelorโ€™s degree or equivalent{linebreak}* Perfect spoken and written English{linebreak}* +4 years as a front-line agent supporting software products{linebreak}* Ability to read code without any problems, regardless of the programming language{linebreak}* Ability to write basic scripts in various programming languages (from automating jobs to creating connectors){linebreak}* Ability to learn multiple products across multiple technologies {linebreak}* Intermediate to advanced understanding/administration of the following:{linebreak}* Windows or Unix/Linux Server{linebreak}* Network and Web servers{linebreak}* Database MS SQL / MySQL / Oracle / PostgreSQL{linebreak}* Sharepoint{linebreak}* Active Directory{linebreak}* Java / JavaScript / CSS / HTML{linebreak}* AWS{linebreak}* Docker{linebreak}* Python{linebreak}

See more jobs at Crossover

Apply for this Job

๐Ÿ‘‰ Please reference you found the job on Remote OK as thank you to us, this helps us get more companies to post here!

When applying for jobs, you should NEVER have to pay to apply. That is a scam! Always verify you're actually talking to the company in the job post and not an imposter. Scams in remote work are rampant, be careful! When clicking on the button to apply above, you will leave Remote OK and go to the job application page for that company outside this site. Remote OK accepts no liability or responsibility as a consequence of any reliance upon information on there (external sites) or here.

This year


Crossover

L2 Customer Support Architect ($60k/year)


Crossover


helpdesk

technical support

software support

l2

helpdesk

technical support

software support

l2

3mo

Apply

**We are looking for professionals who want to work for a support team, unlike any other support organization. We want to build a team with the exceptional few IT professionals who can couple their technical acumen with their exceptional verbal and written communication skills.**{linebreak}{linebreak}L2 Customer Support Architects enjoy working on complex issues and the challenge that comes with escalated tickets. It is essential to have a deep understanding of software support tools and strong technical skills. World class service is more than solving the issue, itโ€™s about providing the customer with an experience. L2 agents are expert communicators and strive for high-quality scores.{linebreak}{linebreak}{linebreak}# Responsibilities{linebreak} **Responsibilities:**{linebreak}{linebreak}You will be working in an atypical customer contact center. You will connect with customers through different channels supporting cutting-edge products. You will be empowered to provide end-to-end support, and you will be encouraged to problem solve and take accountability for the customer experience.{linebreak} {linebreak}{linebreak}# Requirements{linebreak}**Mandatory requirements:**{linebreak}* Bachelorโ€™s degree or equivalent{linebreak}* Pristine spoken and written English{linebreak}* +4 years as a front-line agent supporting software products{linebreak}* Ability to perform at a high level solving at least 15 tickets per day{linebreak}* Ability to read code without any problems, regardless of the programming language{linebreak}* Ability to write basic scripts in various programming languages (from automating jobs to creating connectors){linebreak}* Ability to learn multiple products across multiple technologies{linebreak}{linebreak}**Can demonstrate an intermediate to advanced understanding of the following:**{linebreak}* Windows or Unix/Linux Server{linebreak}* Network and Web servers{linebreak}* Database MS SQL / MySQL / Oracle / PostgreSQL{linebreak}* Sharepoint{linebreak}* Active Directory{linebreak}* Java / JavaScript / CSS / HTML{linebreak}* AWS{linebreak}* Docker{linebreak}* Python

See more jobs at Crossover

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When applying for jobs, you should NEVER have to pay to apply. That is a scam! Always verify you're actually talking to the company in the job post and not an imposter. Scams in remote work are rampant, be careful! When clicking on the button to apply above, you will leave Remote OK and go to the job application page for that company outside this site. Remote OK accepts no liability or responsibility as a consequence of any reliance upon information on there (external sites) or here.


Crossover

L2 Customer Support Architect


Crossover


architecture

customer support

architecture

customer support

10mo

Apply

{linebreak}Versata takes an unorthodox approach to hiring in an attempt to improve the candidate experience by expediting the hiring process through an innovate online hiring tournament. Candidates will receive an offer as soon as the day of the event should they be successful.{linebreak}{linebreak}{linebreak}We're running an Online Hiring Tournament on May 19th to hire L2 Customer Support Architects ($60K/yr).{linebreak}{linebreak}This event will include all testing for the role. Upon grading the deliverables from the event, we will set up qualified candidates with an interview with the hiring manager, who can hire 50 Support Architects this week.This is a 100% remote, full-time role.{linebreak}{linebreak}This position is with Versata or one of its affiliated companies.{linebreak}{linebreak}{linebreak}This tournament will be hosted for our client Versata, they are looking to interview and hire top L2 Customer Support Architects the very next days! Are you deeply technical but enjoy working closely with customers to troubleshoot business critical issues? Are you as technical and smart as a software architect and really love learning new products and technologies? If you are driven by customer success, enjoy problem solving, and love helping people, then this is the job for you.{linebreak}{linebreak}L2 Customer Support Architects are experienced software architects who are deeply technical, but they have the unique ability to couple that with exceptional verbal and written communication skills. They are smart, driven, curious, and empathetic, going out of their way to help customers and not resting until a problem is solved.{linebreak}{linebreak}Candidate Requirements:{linebreak}{linebreak}{linebreak}* 5 years, as a support agent in a high-volume contact center.{linebreak}{linebreak}* You have software architect-level technical acumen in modern software languages - since 90% of the products you will be supporting are written in Java or .Net - you will be asked to prove your technical skills in these languages{linebreak}{linebreak}* Required administration and troubleshooting of: Windows or Unix/Linux Server, Network and Webservers, Database MS SQL / MySQL / Oracle / PostGreSQL, Sharepoint, Active Directory, Java / Java Script / CSS / HTML{linebreak}{linebreak}{linebreak}{linebreak}{linebreak}We recommend that you attend the tournament instead of applying online, as our tournament process will be much faster.{linebreak}{linebreak}{linebreak}{linebreak}{linebreak}Click Apply Now > Register at the green button - you will receive the webinar link after completing registration.

See more jobs at Crossover

Apply for this Job

๐Ÿ‘‰ Please reference you found the job on Remote OK as thank you to us, this helps us get more companies to post here!

When applying for jobs, you should NEVER have to pay to apply. That is a scam! Always verify you're actually talking to the company in the job post and not an imposter. Scams in remote work are rampant, be careful! When clicking on the button to apply above, you will leave Remote OK and go to the job application page for that company outside this site. Remote OK accepts no liability or responsibility as a consequence of any reliance upon information on there (external sites) or here.


Crossover

L3 Customer Support Chief Architect


Crossover


architecture

customer support

architecture

customer support

10mo

Apply

{linebreak}Versata takes an unorthodox approach to hiring in an attempt to improve the candidate experience by expediting the hiring process through an innovate online hiring tournament. Candidates will receive an offer as soon as the day of the event should they be successful.{linebreak}{linebreak}We're running an Online Hiring Tournament on May 19th to hire L3 Customer Support Chief Architects ($100K/yr).{linebreak}{linebreak}This event will include all testing for the role. Upon grading the deliverables from the event, we will set up qualified candidates with an interview with the hiring manager, who can hire 50 Support Architects this week.This is a 100% remote, full-time role.{linebreak}{linebreak}This tournament will be hosted for our client Versata, they are looking to interview and hire top L3 Customer Support Chief Architects the very next days! Are you deeply technical but enjoy working closely with customers to troubleshoot business critical issues? Are you as technical and smart as a chief architect and really love learning new products and technologies? If you are driven by customer success, enjoy problem solving, and love helping people, then this is the job for you.{linebreak}{linebreak}L3 Customer Support Chief Architects are senior software architects who are deeply technical, but they have the unique ability to couple that with exceptional verbal and written communication skills to help a team. They are smart, driven, curious, and empathetic, going out of their way to help customers and not resting until a problem is solved.{linebreak}{linebreak}Candidate Requirements:{linebreak}{linebreak}{linebreak}* Bachelor’s Degree or equivalent{linebreak}{linebreak}* 5+ years in technical customer support and software engineering{linebreak}{linebreak}{linebreak}{linebreak}{linebreak}We recommend that you attend the tournament instead of applying online, as our tournament process will be much faster.{linebreak}{linebreak}Click Apply Now > Register at the green button - you will receive the webinar link after completing registration.

See more jobs at Crossover

Apply for this Job

๐Ÿ‘‰ Please reference you found the job on Remote OK as thank you to us, this helps us get more companies to post here!

When applying for jobs, you should NEVER have to pay to apply. That is a scam! Always verify you're actually talking to the company in the job post and not an imposter. Scams in remote work are rampant, be careful! When clicking on the button to apply above, you will leave Remote OK and go to the job application page for that company outside this site. Remote OK accepts no liability or responsibility as a consequence of any reliance upon information on there (external sites) or here.


Auth0

Customer Success Architect


Auth0


architecture

customer support

architecture

customer support

10mo

Apply

{linebreak}Auth0 provides an enterprise-grade platform that secures billions of log-ins every year. The company makes it easy to implement even the most complex identity solutions for their web, mobile, IoT and internal applications, as well as sophisticated identity management for employees, customers and partners. Auth0 has raised over $54 million from Meritech Capital, NTT DoCoMo, Trinity Ventures, Bessemer Venture Partners, K9 Ventures, Silicon Valley Bank, Founders Co-Op, Portland Seed Fund and NXTP Labs.{linebreak}{linebreak}The Customer Success Architect (CSA) is a customer facing role requiring a unique combination of technical knowledge, vision and leadership. The CSA owns the technical guidance and leadership in key customers, driving them to ongoing success with the Auth0 platform, and working in partnership with the Customer Success Manager. CSA’s will work closely with customers from onboarding to go-live and throughout the customer lifecycle.{linebreak}{linebreak}Responsibilities:{linebreak}{linebreak}{linebreak}* You will work in partnership with Customer Success Managers (CSM) to accelerate successful adoption and growth within enterprise customer accounts.  CSMs focus on the business relationship and leadership while the CSA will focus on technical relationships and leadership.  Together, you’ll be a highly valued resource for customers.{linebreak}{linebreak}* You will immerse yourself in the projects and goals of a handful of key accounts.{linebreak}{linebreak}* You will provide the customer with architectural guidance and technical leadership, helping translate business and security requirements into technical requirements and projects Auth0 can fulfill.{linebreak}{linebreak}* You will be responsible to advance customers integration maturity by providing guidance around common patterns and best practices.{linebreak}{linebreak}* You will help customers to set up centers for “enablement”, including identifying and supporting the training of Auth0 experts and building knowledge and code repositories. You will identify technical projects that can be driven by the Auth0 Professional Services team and oversee the successful management and execution of these projects within your customer base.{linebreak}{linebreak}* You will provide a support handover at customer go-live, collating and providing all technical and architectural documentation specific to the customer’s integration to set up Auth0’s support team for success.{linebreak}{linebreak}* You will feedback your real world technical experience with customers through engineering, content and product teams to advocate for customer trends, product improvements and provide training/knowledge transfer.{linebreak}{linebreak}{linebreak}{linebreak}{linebreak}Requirements:{linebreak}{linebreak}{linebreak}* In depth knowledge and experience across any common development languages/technologies, with node.js and front-end development framework knowledge being a plus.{linebreak}{linebreak}* Technical knowledge of authentication and authorization protocols and application security.{linebreak}{linebreak}* Familiarity with the whole development lifecycle including modern development tools, languages and frameworks, continuous integration/deployments tools and monitoring, performance and optimization practices.{linebreak}{linebreak}* Ability to evaluate security solution architecture from an application perspective and make recommendations for improvement in relation to identity, authentication and security, making use of the Auth0 platform.{linebreak}{linebreak}* Ability to evaluate and connect technical needs with line of business needs.  This could include explaining technical concepts to non-technical stakeholders as required.{linebreak}{linebreak}* Experience with championing and driving the development of product software features and extensions by working in conjunction with internal engineering teamsDeep passion for making customers successful and expanding their use of Auth0 products and services.{linebreak}{linebreak}* Comfort in multitasking across parallel work streams, juggling different roles and priorities in each.{linebreak}{linebreak}* Excellent written and verbal communication skillsAbility to set expectations and communicate goals and objectives with customers and teammates.{linebreak}{linebreak}* Ability to communicate, influence, build and maintain strong working relationships with stakeholders at all levels in order to achieve successful outcomes for the customer and Auth0.{linebreak}{linebreak}{linebreak}{linebreak}{linebreak}Auth0 values diversity and inclusion and is an equal opportunity employer. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. Auth0 participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S.

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๐Ÿ‘‰ Please reference you found the job on Remote OK as thank you to us, this helps us get more companies to post here!

When applying for jobs, you should NEVER have to pay to apply. That is a scam! Always verify you're actually talking to the company in the job post and not an imposter. Scams in remote work are rampant, be careful! When clicking on the button to apply above, you will leave Remote OK and go to the job application page for that company outside this site. Remote OK accepts no liability or responsibility as a consequence of any reliance upon information on there (external sites) or here.