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Remote Customer Support Account Management Job in February 2019 at Strongdm posted 1 month ago

Remote Customer Support Account Management Job in February 2019 at Strongdm posted 1 month ago

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strongDM

verified

Account Manager


strongDM


customer support

account management

technical

exec

customer support

technical

exec

1mo

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strongDM is a product-first company that has developed a rabid fan base of customers. When was the last time you heard a customer say things like:{linebreak}{linebreak}* β€œGod this is -- pardon my language -- f*cking awesome”{linebreak}* β€œstrongDM just works. You forget it’s even there.”{linebreak}{linebreak}There are no salespeople at strongDM; only engineers. We have a technical product with technical buyers. You can’t sell heads of infrastructure 😊 you can only show them the way. {linebreak}{linebreak}The Manager, Accounts will be responsible for managing accounts, their happiness, retention, and growth, from POC through to an ongoing relationship. The right person for this role is a consultative hustler who can successfully empathize with their customer and drive them to adopt strongDM more completely. {linebreak}{linebreak}Compensation{linebreak}* Aggressive; we succeed when you succeed!{linebreak}* Strong base + commission{linebreak}* Medical, dental, and vision insurance{linebreak}* 3 weeks PTO + standard holidays{linebreak}* Equity in a fast-growing startup{linebreak}* No travel required{linebreak}{linebreak}# Responsibilities{linebreak} * Provide expert guidance on DevOps concepts, including infrastructure architecture across cloud and on-premise environments, IT operations, security, and development technologies and processes.{linebreak}* Engage existing strongDM customers to cause greater adoption of the product (via user count, feature penetration, or both).{linebreak}* Experience with implementing software products or solutions in large and dynamic enterprise companies{linebreak}* Provide industry-leading customer service and responsiveness.{linebreak}* Conduct technical discovery, value proposition communication, architectural and application guidance.{linebreak}* Manage customer success by owning the end-to-end post sales customer lifecycle – including on-boarding, expansion phase, and renewals.{linebreak}* Create a frictionless onboarding process for the customer by working closely with Support, Engineering, and Sales Engineering teams.{linebreak}* Work directly with Founders. {linebreak}{linebreak}# Requirements{linebreak}* Strong familiarity with databases (modern and legacy), servers (Linux & Windows), networking, and/or programming languages.{linebreak}* Be mature, polished, and with strong self-motivation.{linebreak}* 5+ years in a Security or Infrastructure external-facing role.

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