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Browse 10+ Remote Customer Service Jobs in September 2020 at companies like Squadcast.fm, Empire Flippers and Safetywing working as a Customer Success, Chat Specialist or Community Manager, full time (Remote). Last post

Browse 10+ Remote Customer Service Jobs in September 2020 at companies like Squadcast.fm, Empire Flippers and Safetywing working as a Customer Success, Chat Specialist or Community Manager, full time (Remote). Last post

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SquadCast.fm


Community Manager


🌏 Worldwide

Community Manager


SquadCast.fm

🌏 Worldwide

public relations

customer service

social media

exec

public relations

customer service

social media

exec

This job post is archived and the position is probably filled. Please do not apply.
**GROW COMMUNITY 🌱**\nAt SquadCast, we deeply understand how to build products that people love. We integrate quality and beauty; we infuse magic and joy; we make experiences that amaze and delight. It all starts with the right team — a team that deeply cares about values, customers, and each other.\nCREATE MASSIVE IMPACT 🥇\nWe're not solving a small problem, and we're not addressing a small market. We're going after quality remote content production in Podcasting.\n\nOur enthusiasm doesn't stop there. Next: Video and Live Audiences. We are building the remote content production platform of the future.\n\nAt SquadCast, you will have a massive impact: you will define product strategy, and translate big ideas into experiences that warm our hearts. You will create gorgeous products that millions of people use for hours every single day.\nDO THE BEST WORK OF YOUR LIFE 💯\nAs the Community Manager, you will join as a core member of a seasoned 6-person team.\n\nWe made products at Google, Drip, Ultimate, and the Sacramento Kings. Our investors and Advisors include TinySeed, Jordan Harbinger, Espree Devora, Rob Walling, and Pat Flynn.\n\nThis time, we're swinging for beyond the fences. We are building household brand loyalty and a worldwide organization. We are here to do the best work of our lives, and together, we hope you are too.\n\n**ROLE 👩🏽‍💻👨‍💻**\nEstablish and organize social media and communication campaigns to align with marketing strategies\nShare engaging text, image and video content for social media accounts\nEngage and respond to comments and customer questions in a timely manner\nTrack and report on feedback and online reviews\nHost and participate in events to build community and boost brand awareness\nNurture relationships with customers, potential customers, industry professionals and journalists\nManage our support community, helping to answer questions and escalate where needed\nCheck key Facebook groups and other seller communities daily, and respond to seller questions where SquadCast can help\nCollaborate with the development & marketing teams for strategy and direction\nCommunicate with the support team on how to resolve and respond to complaints\nOrganize and document your interactions\nSync with your manager in a weekly check-in\nSend daily updates on Slack\nStay up-to-date with digital technology trends\n\n**SOUND LIKE YOU? 🙌**\nProven work experience as a community manager (Podcast Industry experience a plus)\nExperience launching community initiatives (e.g. building an online forum, launching an ambassador program, creating an event series and writing an email newsletter)\nAbility to identify and track relevant community metrics (e.g. repeat attendance at events)\nExcellent verbal & written communication skills\nHands-on experience with social media management for brands\nAbility to interpret website traffic and online customer engagement metrics\nKnowledge of online marketing and marketing channels\nAttention to detail and ability to multitask\nBSc degree in Marketing or relevant field\nLocation: Full-Time Remote with HQ in the San Francisco Bay Area\nPassionate about Podcasting!\n\n\nYou are welcome at SquadCast for who you are, no matter where you come from, what you look like, or what’s playing in your headphones. Our platform is for everyone, and so is our workplace. The more voices we have represented and amplified in our business, the more we will all thrive, contribute, and be brilliant. So bring us your personal experience, your perspectives, and your background. It’s in our differences that we will find the power to keep revolutionizing the way the world listens.\n\n \n\n#Salary\n$45,000+\n\n\n#Location\n🌏 Worldwide


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# How do you apply?\n\n This job post is older than 30 days and the position is probably filled. Try applying to jobs posted recently instead.
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Empire Flippers

 

Chat Specialist

verified
🌏 Worldwide

Chat Specialist  


Empire Flippers

🌏 Worldwide

customer service

phone support

chat

online business

customer service

phone support

chat

online business

This job post is archived and the position is probably filled. Please do not apply.
We believe in hiring people who are a good fit with us culturally. We want people who are hungry to learn, but also people that will be fun to work with. It’s important to keep in mind that we are all remote workers. This means that you would need to be comfortable working alone, while knowing you have support from coworkers who are just a Slack message or phone call away. \n\nWhen you first come on board as a Chat Specialist, you will start learning more about our business before jumping into the job. You will be introduced to daily customer service tasks that support our Empire Flippers team. You will become well-versed in our phone processes, from how our outbound system works all the way up to speaking to customers and communicating via online chat to give a great impression of Empire Flippers to anyone who makes contact via the site chat function. \n\n# Responsibilities\n While helping people should be your #1 priority, here is a list of daily tasks we’ll expect from you (though this isn’t an exhaustive list and could change):\n\nProvide first-level chat support M-F, 7 am to 10 pm EST. \nHandle outbound calls on the main telephone line. This may include discussions with potential buyers or sellers who want to understand how our process works. \nIdentify customers’ needs, clarify information, research every issue and provide solutions and/or alternatives.\nProperly handle escalating unresolved queries to the next level of support.\nBuild sustainable relationships and engage customers by taking the extra mile.\nCreate tickets and provide general support work in Zendesk as needed.\nUpdate customer data and produce activity reports as needed.\nPreserve and grow knowledge of chat service procedures, recommending process modifications or improvements as needed.\nCommunicate with colleagues via Slack messaging application.\nAttend weekly team calls via Zoom.\nOther duties as assigned. \n\n# Requirements\nWhile cultural fit is imperative, that doesn’t mean we aren’t looking for a certain kind of skill set:\n\nProficiency in English is a must.\nYou are customer service focused.\nYou must have strong phone and verbal communication skills along with active listening.\nYou are a quick-learner, dependable, with strong attention to detail.\nYou’re able to multitask and meet deadlines.\nYou can work on a flexible schedule.\nYou are proficient with Google Suite, Slack, Skype and Zoom.\nYou’re able to closely follow processes.\nYou’re not afraid to ask questions whenever you’re unsure about how to proceed.\n\n#Location\n🌏 Worldwide


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# How do you apply?\n\n This job post is older than 30 days and the position is probably filled. Try applying to jobs posted recently instead.
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SafetyWing


Customer Success

verified
🌏 Worldwide

Customer Success


SafetyWing

🌏 Worldwide

customer service

customer success

sales

non-tech

customer service

customer success

sales

non-tech

This job post is archived and the position is probably filled. Please do not apply.
SafetyWing is a YC startup building the world’s first social safety net for digital nomads and remote workers. In early 2020, we’re publically launching our newest product which is global health insurance for remote teams called [Remote Health](http://www.safetywing.com/remote-health). Our first Customer Success will be the main strategist behind the happiness of our growing number of enterprise clients. They will also work closely with our Head of Business Development and Head of Product to drive sales and constantly improve our offering.\n\nWe're a very close and collaborative team of about 20, located across North America and Europe. We work remotely but have our official headquarters in San Francisco (where you’re welcome to come hang out) and meet up in person a few times per year (last times have been in SF, Norway, and Mexico).\n\nDepending on the candidate, this role can either be as a full-time member of our core team or as a part-time consultant to start. We’re open to candidates with ~2-6 years of experience and will adjust the responsibilities and title accordingly.\n\nSafetyWing went through Y Combinator (W18), has raised venture-funding and have been growing >20 % monthly since launch a year and a half ago. See more on www.safetywing.com.\n\n\n\n# Responsibilities\n * Being the primary contact for onboarding all new companies to our platform and constantly improving this process\n* Representing the voice of the customer to provide input into every core product, marketing and sales process. \n* Ensuring all our enterprise clients are happy and content as their main SafetyWing point of contact\n* Working with our Head of Customer Service to ensure end users have high-quality interactions with our customer service team \n* Providing insights to customers to ensure that they get the most out of the platform with the aim of helping grow our customer base\n* Managing existing product partnerships / integrations\n* (Soon!) Scaling and managing a global team of other Customer Success Managers\n \n\n# Requirements\nWhat we’re looking for:\n\n* Relevant experience with startups and account management / sales / customer success ideally at a SaaS company\n* Proven track record of working in a customer facing role\n* Experience of working with Intercom or similar live chat platform useful but not essential\n* An exceptional communicator, both spoken and written in English\n* Very well organized\n* Motivated by building a global social safety net and working remotely\n* Honest, and acts with integrity\n\nWe like to work with people who:\n\n* Think for themselves instead of copying others\n* Are willing to try new things, even with the risk of failure\n* Are intellectually curious and open to new ideas\n* Are creative and bold in the face of any problems\n\n \n\n#Salary\nWe offer competitive salary and equity.\n\n\n#Location\n🌏 Worldwide


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# How do you apply?\n\n This job post has been archived by the poster, which means they probably have enough applicants now. Please do not apply.
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Beta Analytic


Account Manager for Europe Freelancer Based Europe Beta Analytic with German


🇪🇺 EU-only

Account Manager for Europe Freelancer Based Europe Beta Analytic with German


Beta Analytic

🇪🇺 EU-only

bus dev

german

english

archaeology

bus dev

german

english

archaeology

This job post is archived and the position is probably filled. Please do not apply.
**Company Description**\nBeta Analytic is a dedicated radiocarbon dating laboratory for archaeologists, geologists and hydrologists. It also tests the renewable carbon content of various liquid, gaseous and solid materials for greenhouse gas and biobased/biofuel monitoring programs. Its sole mission is to provide academic and industrial researchers with highly accurate radiocarbon dating results within the quoted delivery time.\n\nWe are looking for self-motivated individuals to help assist in our customer service and business development efforts with current and potential German clients, which include universities, scientific researchers and archaeological institutions. Communications are over the phone and via email as well as periodic attendance at conferences. The candidates must be available during business hours and based in Europe.\n\nExcellent command / highly proficient in spoken and written English & German is required.\n\n\n**Role and Responsibilities**\n\n*Business Development / Prospecting*\nContribute to the growth of your local region in terms of samples and new clients\nContribute to strategy & adapt global sales strategy to your local region\nObtain and follow up on referrals from cold calls and conversations with clients\nProspecting activities\nRepresent Beta at conferences\nMonitor news, tenders and national projects and follow up accordingly\n\n*Account Management*\nBuild relationships with key contacts to develop business at major accounts in your region\nUse data analysis to track sample submittal trends - follow up with clients to resolve any issues and fill up the pipeline\nGather market intel (industry trends, competitors, regulations) and report to management/follow up with prospects accordingly\nCustomer Support and Consultation\nTake care of incoming inquiries/emails\nFollow up on results\nEscalate recommendations for improvement in processes and user interface based on customer experience\nEffective management of productivity, goals, workload and schedule\nStay up-to-date with research fields, Beta resources and technical developments in the lab and industry\n\n*Account Manager - Skill Set*\nDiscipline, autonomy, motivation, and drive\nAccountability: true to word, takes action and accepts responsibility\nEffective at Initiating / Maintaining relationships and building mutual trust\nCan engage a prospect and lead decision-making process\nIntellectual curiosity and grasp of technical topics\nGood communicator with a highly professional manner - telephone and email\nConsultative style / customer service orientation\nDemonstrates logical thinking and problem-solving skills\nCan follow processes and accepts direction\nAdaptability: Open to challenge, growth, change\nPositive outlook and can do attitude\n\nFollowing an initial trial period, this could grow into a long-term position. This is a telecommuting position on a freelance basis.\n\nFor more information on our company please go to www.radiocarbon.com and www.betalabservices.com\n\nPlease send your resume and cover letter in English.\n\nJob Type: Full-time\n\n\n\n#Location\n🇪🇺 EU-only


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# How do you apply?\n\n This job post is older than 30 days and the position is probably filled. Try applying to jobs posted recently instead.
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ORCID, Inc.


User Support Specialist

User Support Specialist


ORCID, Inc.


customer support

customer service

tech support

support

customer support

customer service

tech support

support

This job post is archived and the position is probably filled. Please do not apply.
**WHO WE ARE**\n\nORCID (​https://orcid.org/) is an independent non-profit organization that serves the research community. We have a global and interdisciplinary scope and a strong focus on user control and privacy. Our core mission is to connect research and researchers. We do this by providing an identifier for individuals to use with their name as they engage in research, scholarship, and innovation activities; by ​providing tools and training to the community for integrating these identifiers into research workflows; and by building and sustaining a community of users and adopters. Launched in October 2012, ORCID has over 6,000,000 active users and 30 staff members. Our Website and Registry (orcid.org) is published in twelve languages. \n\n**THE ROLE**\n\nORCID is seeking an enthusiastic and motivated team member with exceptional communication skills to join our user-centric and highly responsive User Team. The successful candidate will join an existing support team member to provide email support to users in English and a second language, as well as working with the team to ensure an overall excellent user experience. This position is full-time (40 hour/week) and reports to the Tech Lead for Quality Assurance and is part of the ORCID Technical Team. As for all ORCID staff, this is a remote position. \n\n**WE PROVIDE**\n\n* A committed and awesome team serving an engaged community\n* Competitive compensation and benefits\n* Flexible work hours and tools to support our virtual office environment.\n* A laptop will be provided\n\n\n\n\n\n# Responsibilities\n **RESPONSIBILITIES**\n\nWorking with ORCID colleagues and our community, the User Support Specialist will be responsible for ensuring that we support our global user community and feedback from users is shared as needed. The key responsibilities include:\n\n* Provide help desk support by responding to tickets from users around the world, answering questions and providing guidance on how to use the ORCID Registry\n* Escalating tickets as needed for bug reporting, feature requests, etc.\n* Identify trends in user requests and determine the best methods to address them\n* Identify process improvements for the ticketing and user feedback workflows\n* Participate in calls and projects with the Voice of the User team and our UX designer to identify new opportunities to improve the user experience within the ORCID Registry\n* Assist with writing and reviewing documentation for users\n* Review suspect records to remove spam from the registry\n* Assist with QA, research, and other tasks as needed \n\n# Requirements\n**REQUIREMENTS**\n\n* Fluent in written and spoken English\n* Fluent written communication in at least one of the following languages: Spanish, Portuguese, Chinese, or Russian\n* Able to work during Europe and US business hours (at least half the working day should be between 1200-2000 UTC) including making twice-weekly meetings at 1500 UTC\n* Experience providing customer or technical support over email\n* Tech-savvy and able to troubleshoot technical issues\n* Exceptional communication skills and a strong work ethic; ability to prioritize effectively and get things done in a dynamic, unstructured environment\n* Experience extracting actionable recommendations from feedback and data, and communicating it to stakeholders\n* Motivated and results-driven, with a high-level of energy, enthusiasm, and initiative\n\n**NICE TO HAVE REQUIREMENTS**\n\n* Additional language knowledge\n* 3 years of experience providing email-based technical support\n* Experience with HTML\n* Experience working remotely or in the research community\n* Experience writing technical documentation\n* Experience using Zendesk\n* Ability to work occasional weekend shifts


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# How do you apply?\n\n This job post is older than 30 days and the position is probably filled. Try applying to jobs posted recently instead.
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Crossover


Product Support Manager Work

verified

Product Support Manager Work


Crossover


customer service

helpdesk

support manager

manager

customer service

helpdesk

support manager

manager

This job post is archived and the position is probably filled. Please do not apply.
Product Support Managers are the cream of the crop. They are the most highly skilled, elite support Managers at Crossover. They embody the world-class culture that is the cornerstone of Crossover’s customer support team.\n\nThese Managers have a passion for solving complex technical issues.\nFor those seeking to join this elite tier of technical managers you must be able to define and deliver exceptional customer service in real-world scenarios, demonstrate the ability to deep dive into complex technical issues, and effectively communicate resolutions to your team.\n\nFrom solving the most complex technical issues to contributing to the knowledge base, Product Support Managers are instrumental to customer support’s success. They are experts coupling their technical acumen with their superb communication and coaching skills to deliver world-class service. With their advanced technical skills and knowledge, they provide innovative solutions to complex issues. These leaders enjoy identifying and removing complexity. Their main goal is to improve the quality of the overall experience for our customers.\n \n\n# Requirements\n**Mandatory requirements:**\n\n* Bachelor degree in Computer Science\n* Pristine spoken and written English\n* 5+ years providing technical support and software engineering\n* Advanced technical acumen in modern software languages\n* Be able to break down complex information for those not well versed in technical terms and processes\n* Expert in the following:\n* Java / JavaScript / CSS / HTML\n* C#\n* .Net\n* Previous experience managing an L1/L2 support team\n* Extensive experience writing playbooks for L1/L2 support teams\n


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# How do you apply?\n\n This job post is older than 30 days and the position is probably filled. Try applying to jobs posted recently instead.
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Crossover


L2 Customer Support Architect Work

verified

L2 Customer Support Architect Work


Crossover


l2

helpdesk

engineer

customer service

l2

helpdesk

engineer

customer service

This job post is archived and the position is probably filled. Please do not apply.
**We are looking for professionals who want to work for a support team, unlike any other support organization. We want to build a team with the exceptional few IT professionals who can couple their technical acumen with their exceptional verbal and written communication skills.**\n\nL2 Customer Support Architects enjoy working on complex issues and the challenge that comes with escalated tickets. It is essential to have a deep understanding of software support tools and strong technical skills. World class service is more than solving the issue, it’s about providing the customer with an experience. L2 agents are expert communicators and strive for high-quality scores.\n\n\n# Responsibilities\n You will be working in an atypical customer contact center. You will connect with customers through different channels supporting cutting-edge products. You will be empowered to provide end-to-end support, and you will be encouraged to problem solve and take accountability for the customer experience. \n\n# Requirements\n**Mandatory requirements:**\n\n* Bachelor’s degree or equivalent\n* Perfect spoken and written English\n* +4 years as a front-line agent supporting software products\n* Ability to read code without any problems, regardless of the programming language\n* Ability to write basic scripts in various programming languages (from automating jobs to creating connectors)\n* Ability to learn multiple products across multiple technologies \n* Intermediate to advanced understanding/administration of the following:\n* Windows or Unix/Linux Server\n* Network and Web servers\n* Database MS SQL / MySQL / Oracle / PostgreSQL\n* Sharepoint\n* Active Directory\n* Java / JavaScript / CSS / HTML\n* AWS\n* Docker\n* Python\n


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Crossover

 

L1 Customer Support Engineer Work

verified

L1 Customer Support Engineer Work  


Crossover


l1

technical support

helpdesk

customer service

l1

technical support

helpdesk

customer service

This job post is archived and the position is probably filled. Please do not apply.
**At Crossover, we are firm believers that customers deserve to be heard, cared for and treated with respect. This is the foundation for delivering world-class service. We are in search of those higher-level agents that possess technical expertise and are masters at delivering exceptional customer service.**\n\n# Responsibilities\n Our agents are passionate, smart and understand that world-class service is not just about solving the problem. It’s about the experience. We put our customers first. As a Level 1 Customer Support Engineer, you will be the cornerstone of this philosophy.\n\nThis is a remote position, and therefore superb written and verbal communication skills are vital to success. Our agents must be able to communicate effectively and professionally with our customers while utilizing their technical experience and knowledge to resolve issues to reach high-quality service.\n \n\n# Requirements\n**To excel in this position you will need to:**\n* Have strong oral and written communication skills in English\n* +2 years as a front-line agent supporting software products\n* Perform at a high level solving at least 15 tickets per day\n* Know how to write knowledge base articles and step by step guides\n* Be open to learning multiple products across multiple technologies at the same time\n* Be well versed in current software support practices and tools including troubleshooting, issue tracking, and ticket management\n\n**Have basic to intermediate technical knowledge in the following technologies/languages:**\n* SQL Server\n* Oracle DBs\n* Unix/Linux\n* Networking\n* Windows Server administration\n* SharePoint\n* Web Servers\n\nPrevious Telco experience is highly desirable\n


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# How do you apply?\n\n This job post is older than 30 days and the position is probably filled. Try applying to jobs posted recently instead.
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komoot


Customer Support Manager

verified
UTC -1 to UTC +3

Customer Support Manager


komoot

UTC -1 to UTC +3

customer support

customer service

english teacher

exec

customer support

customer service

english teacher

exec

This job post is archived and the position is probably filled. Please do not apply.
\nMillions of people experience real-life adventures with our apps. We help users all over the world discover the best hiking and biking routes, working to empower everybody to explore more of the great outdoors. And we’re good at what we do: Google and Apple have listed us as one of their Apps of the Year numerous times and users have given us more than 40.000 5 star ratings. Quality and the happiness of our users have always been central to us. To help our users with questions, technical problems and to get the most out of the product, we are looking for an outstanding Customer Support Manager to join our team.\n\n**Your key responsibilities:**\n\n- Answer questions from users on all channels (Tickets, Forum, Twitter, Facebook, App Stores)\n- Understand what users want, organize their ideas and summarize the latest information for product development\n- Work with developers and QA to find and solve critical bugs in the wild\n\n**Why you’ll love it**\n\n- You will work with outdoor fans and help them to have great experiences\n- You will be the voice and the ear for our users and have a big impact on our community\n- You will play a key role in our international team of designers, copywriters, app, backend and product experts\n- We let you work from wherever you want, be it a beach, the mountains, our headquarters in Potsdam or anywhere else that lies in any time zone between UTC-1 and UTC+3\n- Every day, your work will inspire people to discover more of the great outdoors\n- You’ll join us for team gatherings in locations like Mallorca or the Bavarian Alps several times a year\n\n**You’ll be successful in this position if you**\n\n- Have outstanding communication skills in German & English (C1-2) as well as a positive and eager attitude.\n- Are highly self-driven, responsible and keen to improve\n- Have 1+ years experience working in online or tech support and you love it\n- Are a tech savvy person that loves to learn quickly\n- Are able to break down complex problems to simple explanations\n- Are curious about the needs of users\n- Have a passion for Outdoor Sports, Apps and Technology\n- Are well-organized and able to handle several tasks at the same time\n\n**Sound like you?**\nThen send us the following\n\n- Your CV\n- Why you’re interested in working at komoot\n- Tell us a little about yourself and show us your interests via OSM, Twitter, Tumblr, Flickr or your website\n- Bonus points for: Doing something creative with komoot (We love people who go the extra mile)\n\n\n#Location\nUTC -1 to UTC +3


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# How do you apply?\n\n This job post has been archived by the poster, which means they probably have enough applicants now. Please do not apply.
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This job post is archived and the position is probably filled. Please do not apply.
We are looking for a responsible Administrative Assistant to perform a variety of administrative and clerical tasks. Duties of the Administrative Assistant include providing support to our managers and employees, assisting in daily office needs and managing our company’s general administrative activities.


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Visit Rieth-Riley's website

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