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Greenback Expat Tax Services is hiring a Remote Customer Support Champion

## Now Hiring: Remote Customer Support Champion\n\n📈 401K Plan\n❗ Hiring Multiple\n🌴 Company Retreats\n🗺 Anywhere in the World\n👪 Insurance and Benefits\n💰 Competitive Salary & Perks\n\n\n## The Role and Who We’re Looking For:\n\nGreenback Expat Tax Services is a company that specializes in preparing tax returns for Americans living overseas. We are a highly energetic, positive, resourceful team working virtually across the globe. We believe that executional excellence is key to success. We are currently seeking a talented, passionate, enthusiastic Customer Support Champion to join our team. As a business, our DNA and core are about excellence in customer experience plus we’re in a big period of growth for the business, so we see this role as one of the most integral ones on our team.\n\nThe role has two critical and interrelated, but distinct responsibilities. You need to be passionate, experienced, and talented at both.\n\n**Customer Care:**\n\nWe call this role a “customer champion” for a reason-your role is to be the customer advocate and champion for our business. Good customer service seeks to understand a customer’s situation and help them resolve that situation at the first point of contact. Great customer service seeks to resolve that customer’s need and translate that need back to the business to ensure that we improve-sometimes in tiny ways-and avoid any customer having a similar confusion moving forward. Incredible customer service does not just that but seeks to listen to what’s not being said, read between the lines and take that back to make the experience better-for that customer and everyone after that one. We believe our customers deserve incredible customer care. So, if you do too, and you love to help people, can’t stand the idea of anyone ever being confused, or have anything other than a surprisingly delightful experience working with us, we’d love for you to apply.\n\n**Sales:**\n\nIn the same way that we care deeply about customer experience, we also understand that in order to win that business, we need to earn the trust of prospective customers. That’s not easy (nor should it be!). We know that when someone starts the process of engaging a tax preparer, they may feel anxious, they may feel frustrated, and they may dread the process. Taxes aren’t at the top of their list, and they need us to make it easy for them, but also make them feel confident that we are in control of their tax needs. The right salesperson doesn’t just answer a question but helps to really explain and articulate what makes Greenback special and why we’re a great fit compared to other alternatives. The right salesperson can speak intelligently about taxes, about how we work, about the strength of our accountant team, and do so in a genuine, non-pushy way. Timeliness, appropriate feedback, good knowledge of the industry as well as our internal process are all critical to the role.\n\nLast but certainly not least we’re looking for someone who’s a great fit for our company culture. We’re a small, tight-knit team-all of us working remotely from home offices. We’re growing fast (check us out on the INC 5000 list-woohoo!). We’re obsessive about customer experience, believe that planning is the key to success, and like to work hard and make things happen-but also live our lives outside of the (home) office too! We’re looking for someone who is confident, reliable, an excellent communicator loves working in a fast-paced team, and is able to get things done with minimal supervision (we don’t like looking over your shoulder and don’t think you’d like that either).\n\n## Key Skills Needed:\n\n- Excellent communication skills (does that go without saying?). You will mostly be speaking with people via email (80%), with some phone calls (20%). You need to be able to read between the lines and craft messaging that is warm, friendly, professional and really meets the need of the specific demands of that email interaction.\n- The ability to convert warm leads at a high volume by setting proper expectations, providing thoughtful responses, and clearly outlining the next steps.\n- Ability to identify opportunities to add value by monitoring industry changes, trends, and customer needs.\n- Use analytics to manage and measure your success, know where to put additional effort, and prioritize. That means you need to be someone who can manage targets, metrics, and can analyze these metrics, understand what they mean, and make good decisions as a result.\n- Excellence in execution: Attention to detail and ability to keep organized/juggle multiple things at once. We’re a seasonal business, so there are times when our inboxes are on fire! This is part of the role and being organized, handling stress well, and being able to juggle high-demand situations comes with the territory.\n- We don’t expect you to be an accountant, but you will need to learn and become a subject matter expert on US expat taxes.\n- Bonus: current or former expat, or someone who appreciates or gets excited about the expat life.\n- Time zone: we’re looking for someone who is in a fixed time zone. We’re not looking for long term travelers/people who aren’t in the same time zone most of the year.\n\n## What We Offer:\n\n- The opportunity for you to work with highly talented, communicative, make-it-happen people who also love adventure.\n- We have an excellent benefits package that includes a 401k plan (with a 6% company match).\n- Medical, vision, and dental coverage as well as a short-term disability!\n- Annual team trip (last year: San Diego, 2019: Playa del Carmen, Mexico). \n\n#Salary and compensation\n$40,000 — $60,000/year\n\n\n#Location\n🌏 Worldwide


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This month's Remote 🎧 Customer Service Jobs

Ghost

 This job is getting a relatively high amount of applications currently (18% of viewers clicked Apply)

This position is a Remote OK original posting verified
Us (Est)

Support Representative  This job is getting a relatively high amount of applications currently (18% of viewers clicked Apply)


Ghost

Us (Est)Originally posted on Remote OK

technical support

 

customer support

 

technical support

 

customer support

 

support representative


Ghost is hiring a Remote Support Representative

### What is Ghost?\nGhost is a full stack web application that's used by millions of creators, startups and businesses to run their independent publications. It's one of the most popular modern open source projects in the world.\nWe're a non-profit, there are no shareholders and no VCs in the background influencing our decisions. Our annual revenue is $3,500,000 and it's generated by the customers who pay us. We have an unlimited runway to keep building the things we want to build and we've been profitable since year 1. We're transparent in both our mission and our metrics. You can read more here.\n### Our mission\nWe believe it should be fast, easy and accessible for anyone to start their own media business. Ghost is a non-profit organisation on a mission to create modern, open source, independent publishing technology to power the future of sustainable online media.\n### What it's like to work at Ghost\nWe're a small, talented team from a wide a variety of backgrounds and experiences. We value differences in our perspectives, and care about working in a way that feels balanced. We care a lot about what we do, but we don't preach or take ourselves too seriously. You can still be ambitious without needing everything to "change the world".\nGhost as been a fully distributed remote team since 2012, with team members located all over the world. We do remote work properly, providing freedom and flexibility enables people to do their best work. We believe deeply in building something lasting, sustainable and positive, and we enjoy having interesting and challenging problems to work on.\n### About the role\nGhost is looking for two Customer Support Representatives to provide world-class support to our customers.\nYou’ll spend most of your day providing fast and painless customer support via email - this is your core responsibility. You’ll also help out with live chat, create a lot of documentation, and hop on impromptu calls with customers when needed. You’ll become an expert in all areas of Ghost.\nWe won’t overburden you with quotas, empty policies, or unnecessary procedures. Doing what’s in the best interest of our customers is at the heart of what we do. We’ll give you plenty of support to simply do what’s right, no questions asked.\nOur ideal hire is motivated by what we’re doing as a company, believes in the value of quality technical support, and is eager to contribute to the success of our customers. As someone who is first in line to help, your understanding of the product and our customers will be incredibly valuable for the business.\n### Details\n- This is a full-time, remote position.\n- This job is Monday-Friday, 9am-5pm in your timezone. For this role, we’re looking for people based in Europe (UTC +0 to UTC +2) and in the US (EST).\n- We're seeking fluent English speakers/writers.\n### About you\n- You have at least 3 years of experience working in customer support for a SaaS product, and you are comfortable working remotely.\n- You're an aspiring generalist, but you're more technical than the typical customer support professional. You are well-versed in HTML/CSS, DNS settings, and you've got a good understanding of content management systems. Maybe you can code, maybe you're excellent at QA, or maybe you're good at solving tricky problems. You have a wide skillset that would allow you to get up-to-speed quickly.\n- You’re an incredible communicator and a great writer. You can take complex subjects and break them down using clear and simple writing. As a remote team, your communication skills are critical to your success.\n- You are organized and self-sufficient. You thrive in an environment where you can do great work independently. You’re someone who enjoys working autonomously and you don’t need much oversight to get things done.\n- You care deeply about doing good work. You take initiative and ownership to see things through to completion—if it needs doing, you do it.\n- When you don’t know something, you try to figure it out. You ask good questions, and you embrace the chance to grow and get better. You are a resourceful problem-solver, with a strong desire to learn.\n- This job is not a stepping stone to another role at Ghost. You’re passionate about support and the important role it plays in a company, and you're excited to continue to sharpen your skills in a customer-facing position.\n### Day-to-day you will\n- Help existing customers with a broad range of questions about our product—from updating invoices to installing themes, right down to troubleshooting DNS issues.\n- Chat with potential customers to help them figure out if Ghost will be a good fit.\n- Teach customers how to build, launch, and sustain a Ghost-powered membership site.\n- Collaborate directly with Engineering to solve a tough technical problem for a customer.\n- Provide relevant and timely product feedback to other teams within Ghost.\n- Work with Product and Marketing to review, test, and help ship new features.\n- Help develop and refine support process to make sure we’re always improving. \n\n#Salary and compensation\n$50,000 — $70,000/year\n\n\n#Location\nUs (Est)


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Omni Interactions

 This job is getting a relatively high amount of applications currently (17% of viewers clicked Apply)

This position is a Remote OK original posting
Unites States

[email protected] Omni2020  This job is getting a relatively high amount of applications currently (17% of viewers clicked Apply)


Omni Interactions

Unites StatesOriginally posted on Remote OK

chat

 

email

 

phone

 

chat

 

email

 

phone

 

surveys


Omni Interactions is hiring a Remote [email protected] Omni2020

Earn $13-16/hour, try something new, & earn more than your stimulus check!\n\n \n\nAs a 1099 gig worker, you can pick your own schedule, and make as much or little as you want! Take control of your work! Work-from-home Customer Service around your life. Are you considering leaving the 9 to 5? Have you ever wanted to join the gig economy and set your own hours while working from home? As a gig worker with Omni, you are self-employed. What makes us different? It’s simple: We pay for available time! No more wasting time hoping you get a call, at Omni you can ACTUALLY make $13-16/hour GUARANTEED!\n\nGBA Responsibilities\nWhat work will you be performing?\n\nYou'll be providing service for Fortune 500 companies doing a variety of work! We're looking for customer service-minded gig-workers!\n\n You will interact with customers through phone and/or chat, helping them with anything they need!\n\n You will:\n\nWork from home, or any quiet place with a closed door\nTake control of your work life, by choosing when and how often you want to work\nRespond to chats & answer calls from customers\nWhat You’ll Do\n\nAnswer inbound customer service calls or respond to chats from customers \nQuickly help customers with good solutions\nSolve problems in a creative way\nDocument details of calls and customer interactions in the appropriate systems\nType and talk at the same time\nNavigate multiple systems, programs, and screens at the same time\nWho You Are\n\nGreat communication skills (verbal and written)\nCan type 25 WPM or more with 90% accuracy\nSolid computer skills, including typing and navigation\nComfortable empathizing and remaining patient with difficult callers \nEarning Potential\n\nProjects will have varying pay, but all projects pay for time spent talking on the phone/chatting & assisting callers (unlike other gig companies - we pay you for available time!) You will also receive performance-based pay or other incentives. Current projects are paying $13-16/hour.\n\n \nAs a self-employed 1099 Independent Contractor providing work-from-home customer support services, you are responsible for your own tax obligations. Actual earnings may vary depending on campaign, call type, call volume, and other factors. Independent Contractors are responsible for expenses and control their own income.\n\n \n\n#Salary and compensation\n$20,000 — $30,000/year\n\n\n#Location\nUnites States


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Previous Remote 🎧 Customer Service Jobs

ORCID

 This job is getting a relatively high amount of applications currently (17% of viewers clicked Apply)

This position is a Remote OK original posting verified closed
🌏 Worldwide

Member Support Technical Specialist  This job is getting a relatively high amount of applications currently (17% of viewers clicked Apply)


ORCID

🌏 WorldwideOriginally posted on Remote OK

technical support

 

engagement

 

technical support

 

engagement

 

relationship management

This job post is closed and the position is probably filled. Please do not apply.
ORCID is seeking an experienced and enthusiastic professional for the position of **Member Support Technical Specialist**. If you like the flexibility of a remote organization and the public-service orientation of a non-profit, join us on our mission to connect research and researchers!\n\n\n**Who We Are**\n\nORCID is a mission-driven, member-supported, community-governed non-profit organization. Our vision is a world where all who participate in research, scholarship, and innovation are uniquely identified and connected to their contributions across disciplines, borders, and time. Every one of ORCID’s employees is committed to that vision as well.\n\nWe believe in and operate by our three main values [read our Dignity at Work statement]. ORCID strives to be:\n\n**Inclusive**: We make decisions collaboratively, involving our staff, Board, those who support our mission, and the researchers and community that are the purpose of our work. We take a global view.\n\n**Trusted**: Privacy and researcher control underscores everything we do.\n\n**Open**: Our work is open, transparent, and non-proprietary.\n\n\n\n**The Role**\n\nORCID is seeking a Member Support Technical Specialist (MSTS). The Member Support Technical Specialist will be responsible for supporting technical aspects of implementation and integration for ORCID members and service providers. If you like to foster teamwork and genuine collaboration, are self-motivated, organized, dedicated, and enjoy the mission-driven environment of a fast-paced maturing non-profit organization, this could be the job for you. \n\nThe position reports to the Engagement Director and will be part of the Engagement team. The successful candidate will need to take a proactive role in learning the technical aspects of ORCID’s registry so that they can respond to support requests, troubleshoot technical issues, and provide technical training related to ORCID products and services. The MSTS should also have a track record of providing exceptional technical support, as well as proven experience supporting a member base.\n\n**Responsibilities**\n\nProviding first-in-class technical support to ORCID members and service providers\nIncreasing the percentage of members who are fully integrated into ORCID systems\nServing as a subject-matter expert regarding ORCID APIs, UIs, integrations, and all workflow capabilities and services\nProviding ORCID technical training to Consortia leads\nLiaising with the ORCID technical team for effective handling of complex technical challenges\nCoordinating issues with our partner organizations where needed \nMaintaining regular communication with the Public API User Support Group in order to foster synergy and information sharing\nBeing proactive in identifying how we can improve our support capabilities, technical processes, and ways to increase operational efficiencies\n\n**Requirements and Qualifications **\n\nMinimum of 3-5 years relevant professional experience \nEnglish required; strong preference for French or Spanish as an additional language\nCandidates should be based in MDT, CDT, or EDT timezones\nPossess a combination of customer support and technical skills, including ability to communicate technical concepts to both technical and non-technical audiences in a virtual environment\nBasic knowledge of software development practices and basic web technology; coding, and database experience. Breadth is preferred over depth.\nExperience working with web APIs and troubleshooting issues related to APIs\nComfortable working in a team and facilitating cross-team collaboration\nWillingness to commit to occasional international travel (\n\n#Location\n🌏 Worldwide


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# How do you apply?\n\n This job post is older than 30 days and the position is probably filled. Try applying to jobs posted recently instead.

Empire Flippers

 This job is getting a relatively high amount of applications currently (18% of viewers clicked Apply)

This position is a Remote OK original posting verified closed
🌏 Worldwide

Migration Advisor  This job is getting a relatively high amount of applications currently (18% of viewers clicked Apply)


Empire Flippers

🌏 WorldwideOriginally posted on Remote OK

online

 

online

This job post is closed and the position is probably filled. Please do not apply.
The Migration Advisor role is vital to the success of our company.\nSince this role will have you speaking to buyers and sellers around the world, it can be a bit stressful here and there. You will need to work weird hours sometimes to make sure you can get on the phone with sellers in different time zones. You will also need to be extremely detail-oriented to make sure that processes are followed to a tee.\nNot all buyers and sellers are familiar with the technical aspects of migrating a business; you will need to guide them through the process in a clear and logical manner, ensuring all parties know what’s going on.\nOf course, as in any role, sometimes things may not go quite to plan. It’s at this point that your role becomes most critical; you’ll need to calmly troubleshoot issues and make buyers and sellers feel that we have things in hand.\nYou will drive all of our migrations through a multi-step migration process. We are constantly refining this process to make the transfer as seamless as possible and ensure that we are in-line with any updates to program terms and conditions. As you become more seasoned, you will be tasked with improving this migration process.\nWe will train you on how to use the various tools we use to migrate businesses. You’ll also be digging into the backend of websites and learning about the various technical aspects of moving a site.\nWhile you don’t have to be a “techie,” having the capacity to learn the technical nuances of the process is a must.\nYou’ll also be exposed to contracts and purchase agreements for multi-million dollar deals. It will be your job to ensure that the migration is conducted in line with the contract.\nFinally, on the rare occasion that some form of renegotiation is required during the migration, you’ll run point on that, helping buyers and sellers to reach a point that works for all parties.\nWhat Skills Do I Need?\nWe believe in hiring people that are a good fit for us culturally. A good fit is actually more important to us than the skill sets since we will teach you everything you need to know.\nWhile no previous work experience is required, having a background in customer service and/or some kind of technical chops is helpful. Plus, there are some qualities that will go a long way in helping you succeed in this position, such as:\nYou need to be detail-oriented. Migration is a meticulous job. You will be closely following our tried and tested processes and it’s vital that steps are followed closely and accurately.\nYou need to be a team player. The migration team regularly interact with other areas of the business. You’ll be working closely with our sales team to ensure a smooth customer transition when a deal is done. You’ll give feedback to our vetting department on processes tweaks they can make to make your life easier. You need to be good at communicating your thoughts and getting buy-in from colleagues.\nYou’re good at defusing problems. Buying and selling a business is an intimate process. There will almost always be obstacles and challenges for you to help both parties overcome. You’ll need to approach problems in a fair and constructive manner, keeping buyers and sellers calm and giving them confidence that you’ve got their back.\nYou’re not afraid of getting on the phone. The migration position will require you to get on the phone a lot with buyers and sellers. Your phone communication needs to be spot-on and you have to be comfortable making those calls to get all the information we need from the buyer and seller.\n\n#Location\n🌏 Worldwide


See more jobs at Empire Flippers

# How do you apply?\n\n This job post has been closed by the poster, which means they probably have enough applicants now. Please do not apply.

Empire Flippers

 This job is getting a relatively high amount of applications currently (13% of viewers clicked Apply)

This position is a Remote OK original posting verified closed
🌏 Worldwide

Vetting Advisor  This job is getting a relatively high amount of applications currently (13% of viewers clicked Apply)


Empire Flippers

🌏 WorldwideOriginally posted on Remote OK

vetting

 

vetting

This job post is closed and the position is probably filled. Please do not apply.
The Vetting Advisor role is vital to the success of our company.\nSince this role allows new businesses to appear on our marketplace, it can be a bit stressful here and there. You will need to work weird hours sometimes to make sure you can get on the phone with sellers in different time zones. You will also need to be extremely detail-oriented to make sure everything lines up.\nNot all sellers are familiar with creating profit and loss statements (P&Ls); you will need to catch any errors and will be regularly calling sellers to work with them to ensure we have accurate financial statements when we list.\nYou will be part of the team that identifies any/all potential problems. You’re on the front lines of ensuring that the quality of listings on our marketplace is in line with our very high standards.\nYou will drive all of our sellers through a multi-step vetting process. We are constantly refining this process to allow only top-notch businesses onto our marketplace. As you become more seasoned, you will be tasked with improving this vetting process.\nWe will train you on how to price online businesses using our valuation tool and other internal systems. Unlike some brokers, we always try to price as competitively as possible with what the market is actually paying for businesses. To come up with this price, we use a combination of our valuation tool, past sales data, pricing windows, and looking at year-over-year growth or decline each business has.\nSince every business is unique, you will develop your own sense of how pricing works over your six-month probation period. Our sales team will give you valuable feedback based on real-world negotiations and deal making to help you develop this sense.\nUltimately, it will be up to you to make it clear to the seller what to expect during the vetting and sales process so they feel comfortable selling their business with us.\nWhat Skills Do I Need?\nWe believe in hiring people that are a good fit for us culturally. A good fit is actually more important to us than the skill sets since we will teach you everything you need to know.\nWhile no previous work experience is required, having a background in customer service and/or accounting is helpful. Plus, there are some qualities that will go a long way in helping you succeed in this position, such as:\nYou need to be detail-oriented. Vetting is a meticulous job. You will be pouring through spreadsheets, traffic analytics, and revenue data, day in and day out. It is up to you to spot errors, inconsistencies, or when something just doesn’t feel “right.” In many ways, you are investigating these businesses to make sure everything adds up before allowing them to go live on our marketplace.\nYou need to be a team player. Vetting and sales often work closely together to help set our prices in the market. The sales team will provide you with useful real-world feedback to help fuel your valuation strategies. This process means you need to be okay with working in a collaborative environment, but you should also be capable of defending your points. After all, you will become an expert at vetting.\nYou’re good at defusing problems. Selling a business is an intimate process. There will almost always be obstacles and challenges for you to help a seller overcome. Some sellers will have an emotional attachment to their business and demand more than what the business is worth. Other sellers will be unresponsive during the vetting process. It will be up to you to solve these issues in an amicable way that makes sellers absolutely love our process.\nYou’re not afraid of getting on the phone. The vetting position will require you to get on the phone a lot with sellers. Your phone communication needs to be spot-on and you have to be comfortable making those calls to get all the information we need from the seller.\n\n#Location\n🌏 Worldwide


See more jobs at Empire Flippers

# How do you apply?\n\n This job post has been closed by the poster, which means they probably have enough applicants now. Please do not apply.

Empire Flippers

 This job is getting a relatively high amount of applications currently (15% of viewers clicked Apply)

This position is a Remote OK original posting verified closed
🌏 Worldwide

Customer Advisor  This job is getting a relatively high amount of applications currently (15% of viewers clicked Apply)


Empire Flippers

🌏 WorldwideOriginally posted on Remote OK

customer support

 

online

 

customer support

 

online

 

non tech

This job post is closed and the position is probably filled. Please do not apply.
When you first come on board as a Customer Advisor, you will start learning more about our business before jumping into the job. You will be introduced to daily customer service tasks that support our Empire Flippers team. You will become well versed in our phone processes, from how our inbound system works all the way up to speaking to customers and communicating via online chat to give a great impression of Empire Flippers to anyone who makes contact via the site chat function.\nYou might be wondering, though … what will your daily work routine look like once you’re up and going?\nHere is a list of daily tasks we’ll expect from you (though this isn’t an exhaustive list and could change):\nProvide chat support coverage M-F - two shifts to be filled:\n8am - 5pm EST or 5pm - 2am EST\nHandle outbound calls. This may include discussions with potential buyers or sellers who want to understand how our process works.\nIdentify customers’ needs, clarify information, research every issue and provide solutions and/or alternatives.\nProperly handle escalating unresolved queries to the next level of support.\nBuild sustainable relationships and engage customers by taking the extra mile.\nCreate tickets and provide general support work in Zendesk as needed.\nUpdate customer data and produce activity reports as needed.\nPreserve and grow knowledge of Customer Advisor procedures, recommending process modifications or improvements as needed.\nCommunicate with colleagues via Slack messaging application.\nAttend weekly team calls via Zoom.\nReview documents sent by customers.\nOther duties as assigned.\n\n#Location\n🌏 Worldwide


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# How do you apply?\n\n This job post has been closed by the poster, which means they probably have enough applicants now. Please do not apply.

Zenkraft


This position is a Remote OK original posting verified closed
United States EST

Customer Support Representative


Zenkraft

United States ESTOriginally posted on Remote OK

technical support

 

salesforce

 

technical support

 

salesforce

 

appexchange

This job post is closed and the position is probably filled. Please do not apply.
Zenkraft is hiring! \n\nWe’re looking for an applicant who can provide first level technical support to our customers. Zenkraft is the preferred integrator for FedEx, UPS, USPS, and 70+ other global shipping carriers. Zenkraft’s customer portfolio includes small start-ups to some of the largest global companies, including Tesla, Lenovo, and Fitbit. This is a great position for someone who is looking to work with a fast-growing SaaS company yet work from the comfort of their own home. You will work closely with our Sales and Technical teams.\n\n\nDaily tasks will include:\n\n· Be first point of contact for customer service enquiries\n\n· Support onboarding of new customers, gathering implementation criteria\n\n· Investigate customer issues; identify the problem, resolve or escalate\n\n· Install and configure our application\n\n· Build workflow, process builders, reports and dashboards per the customer requests\n\n· Configure the Zenkraft-Salesforce shipping solution\n\n· Assign user licenses and manage user permissions\n\n· Provide timely responses to ongoing customer cases\n\n\nYou will have these skills:\n\n· Willingness to learn, and a fast, effective learner\n\n· Resourceful when handling customer queries\n\n· Great at solving problems\n\n· Personable with attention to providing great customer service\n\n· Excellent communication skills\n\n· Familiarity with G Suite\n\n\nYou may have these skills:\n\n· Salesforce experience - our solution works on all of the Salesforce Clouds (certifications are a plus)\n\n· Experience with other AppExchange solutions\n\n· Ability to create Salesforce formulas, workflows and process builders\n\n\nA small competency task using our app will form part of the interview process. \n\n \n\n#Salary and compensation\n$65,000 — $85,000/year\n\n\n#Location\nUnited States EST


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# How do you apply?\n\n This job post has been closed by the poster, which means they probably have enough applicants now. Please do not apply.

We Outreach

 This job is getting a relatively high amount of applications currently (16% of viewers clicked Apply)

This position is a Remote OK original posting verified closed
Europe, Latam, Asia

Email Support Rep  This job is getting a relatively high amount of applications currently (16% of viewers clicked Apply)


We Outreach

Europe, Latam, AsiaOriginally posted on Remote OK

support

 

support

This job post is closed and the position is probably filled. Please do not apply.
# Handle Email Support While Being A Valued Team Member & Earning A Great Salary\n* Work closely with our small team\n* Get paid well & have job stability\n* Have a real impact on our business success\n* Be trained, supported, and given promotion opportunities\n\nWe Outreach works exclusively with top notch content websites to grow their Google traffic, through a process called “link building” - Securing links to our clients websites, from other websites in the same industry.\n\nWe use email outreach to present our clients to these other industry websites, and encourage them to link to our client.\n\nBuilding these links can have a dramatic impact on our clients traffic from Google, but also requires savvy email communication - And that’s where you come in!\n\nIf you're up for representing our clients and securing links to their websites via email outreach, then a job with We Outreach could be for you!\n\n**But why would you want to work with us? Read on to find out...**\n# 6 Reasons To Become An Email Support Rep At We Outreach\n## 1 - Have A Real Impact And Be Valued In Our Small Team\n\nAt We Outreach you’re not just another nameless employee - You’re a valued member of our small team, and have close contact with your team leader and the CEO.\n\nIn a small team, everyone’s impact counts. You’ll have goals and be supported to reach them by your team leader, and be involved in 2-3 team meetings each week.\n\nYour personal performance directly impacts our business performance, and you’ll see this clearly every week. \n\n## 2 - Use Creative Emails To Get Results\n\nThe folks we’re emailing get TONS of emails in their inboxes every day, and it’s your job to stand out and grab their attention with creative and engaging communication.\n\nYou’ll inject lots of personality into your emails, present our clients content, and guide the conversation towards the ultimate result: A link from the prospects website to our clients website.\n\nThis is where the satisfaction comes from - You understood the prospect, engaged them effectively with our communication skills, and got the result.\n\n## 3 - Work Remotely And Set Your Own Schedule\n\nAt We Outreach we understand that work-life balance is important, and that great people don’t necessarily do their best work by banging their head against a monitor for fixed blocks of 8 hours every day.\n\nWe take our work seriously, and will only add dedicated and hardworking folks to our team - But you’ll also have the flexibility to design a schedule which allows you to do your best work and drive results.\n\nOur team is mostly based in Central Europe, and are generally active during the CEST daytime.\n\n## 4 - Get Paid Well And Have Job Stability\n\nStrong performers deserve strong salaries - And that’s what we offer for the We Outreach team.\n\nNot only will you be paid well from the very start, but we hope you’ll stay with the business for a long time to come.\n\nWe keep the team small, productive, and stable. Everyone pulls their weight, is paid well, and gets opportunities for growth and promotion!\n\n## 5 - Get Growth And Promotion Opportunities\n\nWe’re a small and fast growing company, which means lots of growth and promotion opportunities for our team.\n\nIf you have excellent performance and smash your assigned goals, you’ll be given opportunities to learn about other parts of the business. This is the avenue to professional growth, and ultimately taking on more responsibility within the business.\n\nIf you prefer to just keep smashing your assigned goals that’s cool too - The point is, the opportunities will be there if you want them.\n\n## 6 - Work With Other Amazing People In Our Supportive Team\n\nYou’ll see by now that this isn’t your average job advert - And that’s because we’re not looking for average team members. Our team is small, and every individual is a strong performer who handles their responsibilities and hits their goals.\n\nOur business runs well, thanks to everyone on the team pulling their weight and having each other's backs.\n\nIf you join We Outreach you’ll be surrounded by these other top performers, as we all work together to drive results for our clients and grow our business.\n\n# Here’s What We Expect From You\n* You have significant email support experience\n* You have excellent written and verbal communication\n* You’re efficient and can handle large volumes of emails\n* You’re generally web savvy\n* You pay close attention to details and are organised, reliable, and communicative\n\n**This is a full-time position, and we expect your full focus and dedication.**\n\n\n#Location\nEurope, Latam, Asia


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SquadCast.fm


This position is a Remote OK original posting closed
🌏 Worldwide

Community Manager


SquadCast.fm

🌏 WorldwideOriginally posted on Remote OK

public relations

 

social media

 

public relations

 

social media

 

exec

This job post is closed and the position is probably filled. Please do not apply.
**GROW COMMUNITY 🌱**\nAt SquadCast, we deeply understand how to build products that people love. We integrate quality and beauty; we infuse magic and joy; we make experiences that amaze and delight. It all starts with the right team — a team that deeply cares about values, customers, and each other.\nCREATE MASSIVE IMPACT 🥇\nWe're not solving a small problem, and we're not addressing a small market. We're going after quality remote content production in Podcasting.\n\nOur enthusiasm doesn't stop there. Next: Video and Live Audiences. We are building the remote content production platform of the future.\n\nAt SquadCast, you will have a massive impact: you will define product strategy, and translate big ideas into experiences that warm our hearts. You will create gorgeous products that millions of people use for hours every single day.\nDO THE BEST WORK OF YOUR LIFE 💯\nAs the Community Manager, you will join as a core member of a seasoned 6-person team.\n\nWe made products at Google, Drip, Ultimate, and the Sacramento Kings. Our investors and Advisors include TinySeed, Jordan Harbinger, Espree Devora, Rob Walling, and Pat Flynn.\n\nThis time, we're swinging for beyond the fences. We are building household brand loyalty and a worldwide organization. We are here to do the best work of our lives, and together, we hope you are too.\n\n**ROLE 👩🏽‍💻👨‍💻**\nEstablish and organize social media and communication campaigns to align with marketing strategies\nShare engaging text, image and video content for social media accounts\nEngage and respond to comments and customer questions in a timely manner\nTrack and report on feedback and online reviews\nHost and participate in events to build community and boost brand awareness\nNurture relationships with customers, potential customers, industry professionals and journalists\nManage our support community, helping to answer questions and escalate where needed\nCheck key Facebook groups and other seller communities daily, and respond to seller questions where SquadCast can help\nCollaborate with the development & marketing teams for strategy and direction\nCommunicate with the support team on how to resolve and respond to complaints\nOrganize and document your interactions\nSync with your manager in a weekly check-in\nSend daily updates on Slack\nStay up-to-date with digital technology trends\n\n**SOUND LIKE YOU? 🙌**\nProven work experience as a community manager (Podcast Industry experience a plus)\nExperience launching community initiatives (e.g. building an online forum, launching an ambassador program, creating an event series and writing an email newsletter)\nAbility to identify and track relevant community metrics (e.g. repeat attendance at events)\nExcellent verbal & written communication skills\nHands-on experience with social media management for brands\nAbility to interpret website traffic and online customer engagement metrics\nKnowledge of online marketing and marketing channels\nAttention to detail and ability to multitask\nBSc degree in Marketing or relevant field\nLocation: Full-Time Remote with HQ in the San Francisco Bay Area\nPassionate about Podcasting!\n\n\nYou are welcome at SquadCast for who you are, no matter where you come from, what you look like, or what’s playing in your headphones. Our platform is for everyone, and so is our workplace. The more voices we have represented and amplified in our business, the more we will all thrive, contribute, and be brilliant. So bring us your personal experience, your perspectives, and your background. It’s in our differences that we will find the power to keep revolutionizing the way the world listens.\n\n \n\n#Salary and compensation\n$45,000+/year\n\n\n#Location\n🌏 Worldwide


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Empire Flippers

 This job is getting a relatively high amount of applications currently (11% of viewers clicked Apply)

This position is a Remote OK original posting verified closed
🌏 Worldwide

Chat Specialist  This job is getting a relatively high amount of applications currently (11% of viewers clicked Apply)


Empire Flippers

🌏 WorldwideOriginally posted on Remote OK

phone support

 

chat

 

phone support

 

chat

 

online business

This job post is closed and the position is probably filled. Please do not apply.
We believe in hiring people who are a good fit with us culturally. We want people who are hungry to learn, but also people that will be fun to work with. It’s important to keep in mind that we are all remote workers. This means that you would need to be comfortable working alone, while knowing you have support from coworkers who are just a Slack message or phone call away. \n\nWhen you first come on board as a Chat Specialist, you will start learning more about our business before jumping into the job. You will be introduced to daily customer service tasks that support our Empire Flippers team. You will become well-versed in our phone processes, from how our outbound system works all the way up to speaking to customers and communicating via online chat to give a great impression of Empire Flippers to anyone who makes contact via the site chat function. \n\n# Responsibilities\n While helping people should be your #1 priority, here is a list of daily tasks we’ll expect from you (though this isn’t an exhaustive list and could change):\n\nProvide first-level chat support M-F, 7 am to 10 pm EST. \nHandle outbound calls on the main telephone line. This may include discussions with potential buyers or sellers who want to understand how our process works. \nIdentify customers’ needs, clarify information, research every issue and provide solutions and/or alternatives.\nProperly handle escalating unresolved queries to the next level of support.\nBuild sustainable relationships and engage customers by taking the extra mile.\nCreate tickets and provide general support work in Zendesk as needed.\nUpdate customer data and produce activity reports as needed.\nPreserve and grow knowledge of chat service procedures, recommending process modifications or improvements as needed.\nCommunicate with colleagues via Slack messaging application.\nAttend weekly team calls via Zoom.\nOther duties as assigned. \n\n# Requirements\nWhile cultural fit is imperative, that doesn’t mean we aren’t looking for a certain kind of skill set:\n\nProficiency in English is a must.\nYou are customer service focused.\nYou must have strong phone and verbal communication skills along with active listening.\nYou are a quick-learner, dependable, with strong attention to detail.\nYou’re able to multitask and meet deadlines.\nYou can work on a flexible schedule.\nYou are proficient with Google Suite, Slack, Skype and Zoom.\nYou’re able to closely follow processes.\nYou’re not afraid to ask questions whenever you’re unsure about how to proceed.\n\n#Location\n🌏 Worldwide


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# How do you apply?\n\n This job post is older than 30 days and the position is probably filled. Try applying to jobs posted recently instead.
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