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6 Remote Customer Service Jobs at companies like Orcid, Inc., Crossover and Komoot last posted 29 days ago

6 Remote Customer Service Jobs at companies like Orcid, Inc., Crossover and Komoot last posted 29 days ago

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This month


ORCID, Inc.

User Support Specialist


ORCID, Inc.


customer support

customer service

tech support

support

customer support

customer service

tech support

support

29d

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Stats (beta): 👁 5,901 views,✍️ 61 applied (1%)
**WHO WE ARE**{linebreak}{linebreak}ORCID (​https://orcid.org/) is an independent non-profit organization that serves the research community. We have a global and interdisciplinary scope and a strong focus on user control and privacy. Our core mission is to connect research and researchers. We do this by providing an identifier for individuals to use with their name as they engage in research, scholarship, and innovation activities; by ​providing tools and training to the community for integrating these identifiers into research workflows; and by building and sustaining a community of users and adopters. Launched in October 2012, ORCID has over 6,000,000 active users and 30 staff members. Our Website and Registry (orcid.org) is published in twelve languages. {linebreak}{linebreak}**THE ROLE**{linebreak}{linebreak}ORCID is seeking an enthusiastic and motivated team member with exceptional communication skills to join our user-centric and highly responsive User Team. The successful candidate will join an existing support team member to provide email support to users in English and a second language, as well as working with the team to ensure an overall excellent user experience. This position is full-time (40 hour/week) and reports to the Tech Lead for Quality Assurance and is part of the ORCID Technical Team. As for all ORCID staff, this is a remote position. {linebreak}{linebreak}**WE PROVIDE**{linebreak}{linebreak}* A committed and awesome team serving an engaged community{linebreak}* Competitive compensation and benefits{linebreak}* Flexible work hours and tools to support our virtual office environment.{linebreak}* A laptop will be provided{linebreak}{linebreak}{linebreak}{linebreak}{linebreak}{linebreak}# Responsibilities{linebreak} **RESPONSIBILITIES**{linebreak}{linebreak}Working with ORCID colleagues and our community, the User Support Specialist will be responsible for ensuring that we support our global user community and feedback from users is shared as needed. The key responsibilities include:{linebreak}{linebreak}* Provide help desk support by responding to tickets from users around the world, answering questions and providing guidance on how to use the ORCID Registry{linebreak}* Escalating tickets as needed for bug reporting, feature requests, etc.{linebreak}* Identify trends in user requests and determine the best methods to address them{linebreak}* Identify process improvements for the ticketing and user feedback workflows{linebreak}* Participate in calls and projects with the Voice of the User team and our UX designer to identify new opportunities to improve the user experience within the ORCID Registry{linebreak}* Assist with writing and reviewing documentation for users{linebreak}* Review suspect records to remove spam from the registry{linebreak}* Assist with QA, research, and other tasks as needed {linebreak}{linebreak}# Requirements{linebreak}**REQUIREMENTS**{linebreak}{linebreak}* Fluent in written and spoken English{linebreak}* Fluent written communication in at least one of the following languages: Spanish, Portuguese, Chinese, or Russian{linebreak}* Able to work during Europe and US business hours (at least half the working day should be between 1200-2000 UTC) including making twice-weekly meetings at 1500 UTC{linebreak}* Experience providing customer or technical support over email{linebreak}* Tech-savvy and able to troubleshoot technical issues{linebreak}* Exceptional communication skills and a strong work ethic; ability to prioritize effectively and get things done in a dynamic, unstructured environment{linebreak}* Experience extracting actionable recommendations from feedback and data, and communicating it to stakeholders{linebreak}* Motivated and results-driven, with a high-level of energy, enthusiasm, and initiative{linebreak}{linebreak}**NICE TO HAVE REQUIREMENTS**{linebreak}{linebreak}* Additional language knowledge{linebreak}* 3 years of experience providing email-based technical support{linebreak}* Experience with HTML{linebreak}* Experience working remotely or in the research community{linebreak}* Experience writing technical documentation{linebreak}* Experience using Zendesk{linebreak}* Ability to work occasional weekend shifts

See more jobs at ORCID, Inc.

# How do you apply? Send a**cover letter**and**resume**to [email protected] In your letter please include a pirate joke.
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When applying for jobs, you should NEVER have to pay to apply. That is a scam! Always verify you're actually talking to the company in the job post and not an imposter. Scams in remote work are rampant, be careful! When clicking on the button to apply above, you will leave Remote OK and go to the job application page for that company outside this site. Remote OK accepts no liability or responsibility as a consequence of any reliance upon information on there (external sites) or here.

This year


Crossover

verified

Product Support Manager ($100k/year) Work


Crossover

verified

customer service

helpdesk

support manager

manager

customer service

helpdesk

support manager

manager

3mo

Apply


Stats (beta): 👁 469 views,✍️ 0 applied (0%)
Product Support Managers are the cream of the crop. They are the most highly skilled, elite support Managers at Crossover. They embody the world-class culture that is the cornerstone of Crossover’s customer support team.{linebreak}{linebreak}These Managers have a passion for solving complex technical issues.{linebreak}For those seeking to join this elite tier of technical managers you must be able to define and deliver exceptional customer service in real-world scenarios, demonstrate the ability to deep dive into complex technical issues, and effectively communicate resolutions to your team.{linebreak}{linebreak}From solving the most complex technical issues to contributing to the knowledge base, Product Support Managers are instrumental to customer support’s success. They are experts coupling their technical acumen with their superb communication and coaching skills to deliver world-class service. With their advanced technical skills and knowledge, they provide innovative solutions to complex issues. These leaders enjoy identifying and removing complexity. Their main goal is to improve the quality of the overall experience for our customers.{linebreak} {linebreak}{linebreak}# Requirements{linebreak}**Mandatory requirements:**{linebreak}{linebreak}* Bachelor degree in Computer Science{linebreak}* Pristine spoken and written English{linebreak}* 5+ years providing technical support and software engineering{linebreak}* Advanced technical acumen in modern software languages{linebreak}* Be able to break down complex information for those not well versed in technical terms and processes{linebreak}* Expert in the following:{linebreak}* Java / JavaScript / CSS / HTML{linebreak}* C#{linebreak}* .Net{linebreak}* Previous experience managing an L1/L2 support team{linebreak}* Extensive experience writing playbooks for L1/L2 support teams{linebreak}

See more jobs at Crossover

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When applying for jobs, you should NEVER have to pay to apply. That is a scam! Always verify you're actually talking to the company in the job post and not an imposter. Scams in remote work are rampant, be careful! When clicking on the button to apply above, you will leave Remote OK and go to the job application page for that company outside this site. Remote OK accepts no liability or responsibility as a consequence of any reliance upon information on there (external sites) or here.


Crossover

verified

L2 Customer Support Architect ($60k/year) Work  


Crossover

verified

l2

helpdesk

engineer

customer service

l2

helpdesk

engineer

customer service

3mo

Apply


Stats (beta): 👁 94 views,✍️ 47 applied (50%)
**We are looking for professionals who want to work for a support team, unlike any other support organization. We want to build a team with the exceptional few IT professionals who can couple their technical acumen with their exceptional verbal and written communication skills.**{linebreak}{linebreak}L2 Customer Support Architects enjoy working on complex issues and the challenge that comes with escalated tickets. It is essential to have a deep understanding of software support tools and strong technical skills. World class service is more than solving the issue, it’s about providing the customer with an experience. L2 agents are expert communicators and strive for high-quality scores.{linebreak}{linebreak}{linebreak}# Responsibilities{linebreak} You will be working in an atypical customer contact center. You will connect with customers through different channels supporting cutting-edge products. You will be empowered to provide end-to-end support, and you will be encouraged to problem solve and take accountability for the customer experience. {linebreak}{linebreak}# Requirements{linebreak}**Mandatory requirements:**{linebreak}{linebreak}* Bachelor’s degree or equivalent{linebreak}* Perfect spoken and written English{linebreak}* +4 years as a front-line agent supporting software products{linebreak}* Ability to read code without any problems, regardless of the programming language{linebreak}* Ability to write basic scripts in various programming languages (from automating jobs to creating connectors){linebreak}* Ability to learn multiple products across multiple technologies {linebreak}* Intermediate to advanced understanding/administration of the following:{linebreak}* Windows or Unix/Linux Server{linebreak}* Network and Web servers{linebreak}* Database MS SQL / MySQL / Oracle / PostgreSQL{linebreak}* Sharepoint{linebreak}* Active Directory{linebreak}* Java / JavaScript / CSS / HTML{linebreak}* AWS{linebreak}* Docker{linebreak}* Python{linebreak}

See more jobs at Crossover

Apply for this Job

👉 Please reference you found the job on Remote OK as thank you to us, this helps us get more companies to post here!

When applying for jobs, you should NEVER have to pay to apply. That is a scam! Always verify you're actually talking to the company in the job post and not an imposter. Scams in remote work are rampant, be careful! When clicking on the button to apply above, you will leave Remote OK and go to the job application page for that company outside this site. Remote OK accepts no liability or responsibility as a consequence of any reliance upon information on there (external sites) or here.


Crossover

verified

L1 Customer Support Engineer ($30k/year) Work  


Crossover

verified

l1

technical support

helpdesk

customer service

l1

technical support

helpdesk

customer service

3mo

Apply


Stats (beta): 👁 117 views,✍️ 117 applied (100%)
**At Crossover, we are firm believers that customers deserve to be heard, cared for and treated with respect. This is the foundation for delivering world-class service. We are in search of those higher-level agents that possess technical expertise and are masters at delivering exceptional customer service.**{linebreak}{linebreak}# Responsibilities{linebreak} Our agents are passionate, smart and understand that world-class service is not just about solving the problem. It’s about the experience. We put our customers first. As a Level 1 Customer Support Engineer, you will be the cornerstone of this philosophy.{linebreak}{linebreak}This is a remote position, and therefore superb written and verbal communication skills are vital to success. Our agents must be able to communicate effectively and professionally with our customers while utilizing their technical experience and knowledge to resolve issues to reach high-quality service.{linebreak} {linebreak}{linebreak}# Requirements{linebreak}**To excel in this position you will need to:**{linebreak}* Have strong oral and written communication skills in English{linebreak}* +2 years as a front-line agent supporting software products{linebreak}* Perform at a high level solving at least 15 tickets per day{linebreak}* Know how to write knowledge base articles and step by step guides{linebreak}* Be open to learning multiple products across multiple technologies at the same time{linebreak}* Be well versed in current software support practices and tools including troubleshooting, issue tracking, and ticket management{linebreak}{linebreak}**Have basic to intermediate technical knowledge in the following technologies/languages:**{linebreak}* SQL Server{linebreak}* Oracle DBs{linebreak}* Unix/Linux{linebreak}* Networking{linebreak}* Windows Server administration{linebreak}* SharePoint{linebreak}* Web Servers{linebreak}{linebreak}Previous Telco experience is highly desirable{linebreak}

See more jobs at Crossover

Apply for this Job

👉 Please reference you found the job on Remote OK as thank you to us, this helps us get more companies to post here!

When applying for jobs, you should NEVER have to pay to apply. That is a scam! Always verify you're actually talking to the company in the job post and not an imposter. Scams in remote work are rampant, be careful! When clicking on the button to apply above, you will leave Remote OK and go to the job application page for that company outside this site. Remote OK accepts no liability or responsibility as a consequence of any reliance upon information on there (external sites) or here.


komoot

UTC -1 to UTC +3 verified

Customer Support Manager (german & English)(m/f)


komoot

UTC -1 to UTC +3 verified

customer support

customer service

english teacher

exec

customer support

customer service

english teacher

exec

UTC -1 to UTC +311mo

Apply


Stats (beta): 👁 503 views,✍️ 0 applied (0%)
{linebreak}Millions of people experience real-life adventures with our apps. We help users all over the world discover the best hiking and biking routes, working to empower everybody to explore more of the great outdoors. And we’re good at what we do: Google and Apple have listed us as one of their Apps of the Year numerous times and users have given us more than 40.000 5 star ratings. Quality and the happiness of our users have always been central to us. To help our users with questions, technical problems and to get the most out of the product, we are looking for an outstanding Customer Support Manager to join our team.{linebreak}{linebreak}**Your key responsibilities:**{linebreak}{linebreak}- Answer questions from users on all channels (Tickets, Forum, Twitter, Facebook, App Stores){linebreak}- Understand what users want, organize their ideas and summarize the latest information for product development{linebreak}- Work with developers and QA to find and solve critical bugs in the wild{linebreak}{linebreak}**Why you’ll love it**{linebreak}{linebreak}- You will work with outdoor fans and help them to have great experiences{linebreak}- You will be the voice and the ear for our users and have a big impact on our community{linebreak}- You will play a key role in our international team of designers, copywriters, app, backend and product experts{linebreak}- We let you work from wherever you want, be it a beach, the mountains, our headquarters in Potsdam or anywhere else that lies in any time zone between UTC-1 and UTC+3{linebreak}- Every day, your work will inspire people to discover more of the great outdoors{linebreak}- You’ll join us for team gatherings in locations like Mallorca or the Bavarian Alps several times a year{linebreak}{linebreak}**You’ll be successful in this position if you**{linebreak}{linebreak}- Have outstanding communication skills in German & English (C1-2) as well as a positive and eager attitude.{linebreak}- Are highly self-driven, responsible and keen to improve{linebreak}- Have 1+ years experience working in online or tech support and you love it{linebreak}- Are a tech savvy person that loves to learn quickly{linebreak}- Are able to break down complex problems to simple explanations{linebreak}- Are curious about the needs of users{linebreak}- Have a passion for Outdoor Sports, Apps and Technology{linebreak}- Are well-organized and able to handle several tasks at the same time{linebreak}{linebreak}**Sound like you?**{linebreak}Then send us the following{linebreak}{linebreak}- Your CV{linebreak}- Why you’re interested in working at komoot{linebreak}- Tell us a little about yourself and show us your interests via OSM, Twitter, Tumblr, Flickr or your website{linebreak}- Bonus points for: Doing something creative with komoot (We love people who go the extra mile){linebreak} {linebreak}{linebreak}#Location{linebreak}- UTC -1 to UTC +3

See more jobs at komoot

# How do you apply? Please apply with a cover letter and resume through our website.
Apply for this Job

👉 Please reference you found the job on Remote OK as thank you to us, this helps us get more companies to post here!

When applying for jobs, you should NEVER have to pay to apply. That is a scam! Always verify you're actually talking to the company in the job post and not an imposter. Scams in remote work are rampant, be careful! When clicking on the button to apply above, you will leave Remote OK and go to the job application page for that company outside this site. Remote OK accepts no liability or responsibility as a consequence of any reliance upon information on there (external sites) or here.


Stats (beta): 👁 4,964 views,✍️ 0 applied (0%)
We are looking for a responsible Administrative Assistant to perform a variety of administrative and clerical tasks. Duties of the Administrative Assistant include providing support to our managers and employees, assisting in daily office needs and managing our company’s general administrative activities.

See more jobs at Rieth-Riley

Visit Rieth-Riley's website

# How do you apply? Send your cover letter to [email protected]
Apply for this Job

👉 Please reference you found the job on Remote OK as thank you to us, this helps us get more companies to post here!

When applying for jobs, you should NEVER have to pay to apply. That is a scam! Always verify you're actually talking to the company in the job post and not an imposter. Scams in remote work are rampant, be careful! When clicking on the button to apply above, you will leave Remote OK and go to the job application page for that company outside this site. Remote OK accepts no liability or responsibility as a consequence of any reliance upon information on there (external sites) or here.