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WP Media

 This job is getting a pretty high amount of applications right now (19% of viewers clicked Apply)

verified closed
๐ŸŒ Worldwide

wp rocket

 

wordpress

 

html

 

customer support

This job post is closed and the position is probably filled. Please do not apply.
Do you like troubleshooting WordPress issues and answering technical questions? Do you always like to document yourself precisely before giving advice? Are you able to maintain a friendly and professional communication that invites people to trust you? \n\nIf you answered yes to these questions, we are sure this position will sound super exciting to you. ๐Ÿคฉ\n\nWe are looking for a friendly person in love with customer support to **join the Support team** for our website optimization plugin **WP Rocket** ๐Ÿš€\n\nKeep reading for more details! ๐Ÿ“\n# Become Our Next Customer Happiness Teammate!\nWorking on Technical Support at WP Rocket means assisting our customers with their technical issues related to WP Rocket, answering their performance-related questions and handling refunds and other account-related questions.\n\n[WP Rocket](https://wp-rocket.me/) is a premium caching plugin for WordPress used by +1,400,000 websites and +160,000 customers worldwide. Our plugin makes sites go at the speed of light in just a few clicks. We love to make our customersโ€™ lives easier, which is why WP Rocket applies key best web performance practices right upon activation.\n\nYou will join our Support team, **we work remotely**, and our support teammates live all around the World\n\nEvery day, you will work closely with the rest of our Customer Support team and with our Developers.\n\n\nSupport for our customers 7 days a week is essential to our joint success. This position will require you to work on week-end (Saturday and Sunday), and having two days off during the week.\nWe can talk more about this during the recruitment process\n\n# What You Will Be Doing:\nIn your everyday job in Technical Support, you should, first of all, enjoy connecting with people! \n\nHere is a list describing the tasks involved in this position (*do you happen to like making lists? So do we!*):\n\n* You will provide **friendly and professional technical support to our customers via email** (we use HelpScout): you will answer questions from both technical and non-technical users, and troubleshoot problems.\n* Your invaluable **feedback to the development and product team** will help improve our customersโ€™ experience.\n* You will **contribute to the plugin documentation** by creating and updating content.\n* You will **report issues on GitHub**\n\n# What Do You Need To Excel at This Job:\n**Being yourself.**\n\nThe WP Rocket team is diverse and composed of people from all over the world. **Respect**, **collaboration**, and **inclusivity** are some of our core values (*more on this below*). Every day of work is an exciting opportunity to get in touch with fantastic people who will enrich your cultural and professional background.\n\n**Proficient knowledge of English.**\n\nYou will need to be able to **write and communicate in English effectively, respectfully, and professionally**. \n*If you also know French, donโ€™t hesitate to specify it in your application: this is a great plus (not mandatory, though!) since part of our team and many of our customers come from France.*\n\n**Strong previous experience in customer service.**\n\nOne of the key aspects of this job is assisting people with WP Rocket and with website optimization. You are patient and empathic. Questions don't intimidate you, because you love finding answers to even the most bizarre queries!\n\n**Know the basics of web performance**\n\nWe will train you for this, and we will always have your back, donโ€™t worry, but an understanding of web performance is preferred.\n\n**Know WordPress and some coding.**\n\nWordPress has no secrets for you, but you always follow its evolution and love to test new features. You have an excellent understanding of HTML and PHP, and know some JavaScript (*but this is just a bonus point*).\nYou should be comfortable using WordPress hooks.\n\n**Be a proficient troubleshooter**\n\nYou love solving problems and getting to the heart of an issue. Youโ€™re able to communicate the steps you took and summarize the problem to help customers and teammates understand it.\n\n\nDo you want to know three other things we appreciate about our candidates?\n* **Previous freelance or remote job experience.**\nSlack will be your virtual office, where all the life of the company takes place.\n* **The involvement in the WordPress community.**\nWe support our teammates to attend and/or speak at WordCamps, and to volunteer within the community.\n* **Love for cats or Corgis!** ๐Ÿ˜ธ๐Ÿถ What would our working days be without our four-legged friends?\n\n# What You Should Know About Our Company: WP Media\nFounded in 2014 in the beautiful Lyon, France, [WP Media](http://wp-media.me/) is an equal opportunity employer with a distributed team of +35 teammates living around the world.\n\n![team](https://lh5.googleusercontent.com/mnGfvJu-RQt2Z3cL8WRaxtuuH3Fu1xZc9hLoceC5Toj6Qp4zzoo38BPDc9JgMZi8maEp2sRmGOjHcUc58Jrdup8ECEqCnoOYmpNKzOaNPW3Oyxz94E8AMyixp4ObeWgomOct1jWI)\n\nOur plugin makes sites go at the speed of light in just a few clicks. We love to make our customersโ€™ lives easier, which is why WP Rocket applies key best web performance practices right upon activation.\n\n# Do We Share the Same Values?\n**Mutual respect, collaboration, and inclusivity.**\n\nThese are the fundamental values that support our life as a team.\n\n**Healthy balance between work and private life.**\n\nWe encourage our employees to enjoy their family and their hobbies with flexible working hours and *minimum* vacation policy (you should take a minimum of 5 weeks per year: really, we donโ€™t count them!).\n\n![work](https://lh4.googleusercontent.com/-hBh7lWq-NFRhzugW9rip1AlDNN6KkAzpcQOT1nA9E4xmG1jIgI_kHEho1QbfDf8XKhTxA2SSsBJNdmC5ptsOTsQ8gTKj-nNxn_jfZHklTb2gG2buJyeQ3riN5RB0kv5302IAkJL)\n\n**We care about the work you do, not about the hours you sit at your desk.**\n\nYou can organize your working day with flexible working hours. There are no time cards to stamp, just customers to make happy and friendly teammates to work with!\n\n**Transparent culture.**\n\nWe have a [public salary grid](https://wp-rocket.me/blog/our-salary-grid-is-now-public/). Once a year, when the company does well, we **share our profits** with the team in the form of bonuses.\n\n**We like to see each other in person whenever possible.**\n\nEvery year, we organize a trip with the whole team and **spend a week of coworking and fun activities together**.\n\n\nTo give you an idea, so far we have traveled to Spain, Portugal, and Mexico:\n\n![mexico](https://lh5.googleusercontent.com/4sl8lW5HRUjrEcQRurpmDAdSmNF7ZSiaGwjsdbQuIpXd-EuIVjKal431OQAeG7X8StdS9wB37VvOziakg2vWu9ZZjSq2FurQI0SLO_stz2BnBsGSFhAOEQj0dMjka-QKxTD0_vqp)\n\nNow that we've told you so much about us, it's your turn. ๐Ÿ˜‰\n\nLet us know why you would like to become our **next Customer Happiness teammate** and why you think you are the person we are looking for.\n\nWe canโ€™t wait to receive your application! ๐ŸŒŸ\n\n#Location\n๐ŸŒ Worldwide


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WP Media


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๐ŸŒ Worldwide

product

 

product manager

 

exec

This job post is closed and the position is probably filled. Please do not apply.
Are you passionate about agile project management and methodologies? \nDo you enjoy creating new and effective delivery processes? \nHave you already been in charge of driving and defining the release of technical products?\nDo you know how to lead cross-functional resources and deliver high-quality products?\nAnd maybe you also have a solid grasp on data analytics and product strategy!\nIf you nodded your head with enthusiasm and thought: "Yes, that's me!", this position will sound super interesting to you. ๐Ÿคฉ\n\nKeep reading for more details! ๐Ÿ“\n# Become Our New Product Owner!\nIn this role, you will report directly to the CPO and you will contribute significantly to driving the companyโ€™s success by building a best-in-class feature roadmap for our products.\n\nFor this position, itโ€™s essential to be perfectly fluent in English and be passionate about web performance.\n\nYou will work on these 3 products :\n\n[WP Rocket is a premium caching plugin](https://wp-rocket.me/) for WordPress used by +1,400,000 websites and +120,000 customers worldwide. Our plugin makes sites go at the speed of light in just a few clicks. We love to make our customersโ€™ lives easier, which is why WP Rocket applies key best web performance practices right upon activation.\n\n[Imagify](https://imagify.io/) our image optimisation service to make websites lighter. We have already optimized more than 2.7 Billions of images.\n\n[RocketCDN](https://rocketcdn.me/), our latest product to accelerate websites all over the world.\n\n# What You Will Be Doing:\nIn your everyday job as a Product Owner, you should first enjoy our products! You will organize our product release cycle.\n\nYou will also write our user stories. Itโ€™s an important part of the job as it explains to our different teams how a feature is working and its impact on our user experience. If you are curious, you can check this example of an epic card we wrote: https://github.com/wp-media/wp-rocket/issues/3303\n\nHere is a list describing the tasks involved in this position (*do you happen to like making lists? So do we!*):\n\n* Backlog management, iteration planning, and elaboration of the user stories\n* Consolidating data into user stories and necessary product requirements\n* Collaborating with the support team, CPO, and developers to establish timeline workflows and goals\n* Ensuring product aligns with company mission and goals\n* Establishing competitor benchmarks\n* Leading the planning product release plans and set expectation for delivery of new functionalities\n* Understanding the market, the support, the users, and the roadmap for the product.\n* Represents the customer, interfaces and engages the customer\n\n# What Do You Need To Excel at This Job:\n**Proven working experience in Agile project management.**\n\nYou should have a solid grasp of project management, data analytics, strategy, and Agile methodologies in order to deliver high-quality products.\n\n**Communication skills.**\n\nYou can communicate openly with people, and modulate your writing tone according to the channel you write for. Your communication is friendly and engaging, even when you write about very technical topics.\n\nWe are a remote company with a strong written culture.\n\n**Technical and web performance skills**\n\nWe are a company focused on improving website speed with technical products.\nYou should have a solid understanding of web performance and excellent technical knowledge.\nYou understand caching. Terms like TTFB, preload, minify, Core Web Vitals, and lazyload are not foreign to you.\n\n**You are fluent in English.**\n\nYou will need to be able to write and communicate in English effectively, respectfully, and professionally.\n\n**Being yourself.**\n\nOur team is diverse and composed of people from all over the world. Respect, collaboration, and inclusivity are some of our core values (*more on this below*). Every day of work is an exciting opportunity to get in touch with fantastic people who will enrich your cultural and professional background.\n\n**Positive attitude, detail, and customer-oriented.**\n\nYou define yourself as a positive and proactive person. You like to experiment and also maintain your actions customer-focused.\n\n# What You Should Know About Our Company: WP Media\nFounded in 2014 in the beautiful Lyon, France, [WP Media](http://wp-media.me/) is an equal opportunity employer with a distributed team of +35 teammates living around the world.\n\n![team](https://lh6.googleusercontent.com/ZbUfPiZC1WxeV9_t5N5SsLAG69iPce_PWP8SERZbHcORydCIJyAyiW_gcfzCBPASkpJcWGseORO3DVt59cOwGjsEuQWRmGtNFT7sozv1dAvJ48bkzON8iEb9lJX-5GftxRUUFCQ-)\n\n# Do We Share the Same Values?\n**Mutual respect**, **collaboration**, and **inclusivity**.\n\nThese are the fundamental values that support our life as a team.\n\n**Healthy balance between work and private life.**\n\nWe encourage our employees to enjoy their family and their hobbies with flexible working hours and minimum vacation policy (you should take a *minimum* of 5 weeks per year: really, we donโ€™t count them!).\n\n![work](https://lh3.googleusercontent.com/MkScWIFPFEGVSZXpV_nrfb34r0zcXeN-mUymxWl0Ba4hWaWTNppHHb2sLz_dcJWjgC55fLjXgJFgkaQIgi2XqNxeWIIYKZObcJM99KHLlvqeO0z8gDvXg-EWNmROH6-A_dNEmQe-)\n\n**We care about the work you do, not about the hours you sit at your desk.**\n\nYou can organize your working day with flexible working hours. There are no time cards to stamp, only customers to make happy and friendly teammates to work with!\n\n**Transparent culture.**\n\nWe have a [public salary grid](https://docs.google.com/spreadsheets/u/1/d/1qWhlCaxV4RUu2W_S51AZSGX4RZ3hJb4vE0iVyRMkDZI/edit#gid=1195409925). Once a year, when the company does well, we **share our profits** with the team in the form of bonuses.\n\n**We like to see each other in person whenever possible.**\n\nEvery year, we organize a trip with the whole team and **spend a week of coworking and fun activities together**.\n\nTo give you an idea, so far we have traveled to Spain, Portugal, and Mexico:\n\n![mexico](https://lh5.googleusercontent.com/fYbbugo3VqmixSXWJTGDOUkgqlyLNMfDOcOgP06vYKFCPlmud0nJArZNeV96i6tJeyJ25GgT_3Y2o17VlgWfuCZPcrkLcB3ejyuuoR4GREvIHn6gsUmRmSm1kfOB2c5sAWFols_1)\n\nNow that we've told you so much about us, it's your turn. ๐Ÿ˜‰\n\nLet us know why you would like to **become our Technical Product Owner** and why you think you are the person we are looking for.\n\nWe canโ€™t wait to receive your application! ๐ŸŒŸ\n\n#Location\n๐ŸŒ Worldwide


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# How do you apply?\n\n This job post is older than 30 days and the position is probably filled. Try applying to jobs posted recently instead.

WP Media


verified closed
๐ŸŒ Worldwide

management engineering remote

 

engineer

 

programming

 

exec

This job post is closed and the position is probably filled. Please do not apply.
Are you an inspirational, forward-thinking, and people-centric seasoned engineering leader? Do you excel at transforming vision and strategy into results? Have you led other engineering organizations to achieve next level of excellence during the growth phase of the business life cycle? Are you pragmatic with an unshakable focus on strategy, execution, and results? Do you have depth and breadth in leading SaaS product development?\n\nIf you answered yes to these questions, we are sure this position will sound super exciting to you. ๐Ÿคฉ\n\nKeep reading for more details! ๐Ÿ“\n\n\n# Become Our New Head of Engineering!\nAs the Head of Engineering you will lead the strategy and execution for our cross-functional engineering teams to deliver an exceptional customer experience and lower customer effort while empowering our customers to easily and quickly gain the benefits of our products.\n\nWP Media is the French company behind successful WordPress plugins like WP Rocket and Imagify. WP Rocket is the premium caching plugin for WordPress used by +1,000,000 websites and +120,000 customers worldwide. Our plugin makes sites go at the speed of light in just a few clicks. Imagify is our free image optimization service, including a free WordPress plugin: we have already optimized more than 2,000,000,000 images! ๐Ÿ˜ฒ\n\nYou will join and lead our remote, global team, covering AMER and EMEA regions. To facilitate this international teamwork, you live or work in a time zone between UTC+2 to UTC-5. We are so curious to know which new country will be added to our distributed team map! ๐ŸŒ\n\n\n\n# Our Technical Stack:\nOur products are powered by:\n\nLanguages: Python, PHP, and JavaScript\nFrameworks: Django, Lumen, Symfony, Ember, and Node\nWordPress for our plugins and websites\nArchitecture: modular, monolithic, and microservices\nGitHub for our code repositories\nOVH Cloud Services for SaaS APIs and websites\n\n\n## What Your Mission Will Be:\nOur Engineering mission is:\n*We engineer and deliver production-ready products that make our customers' websites better, faster, and lighter.*\n\n\nYour mission is to:\n\n* empower the engineering department to achieve its mission\n* ensure the product vision is realized through quality and excellence\n* ensure we serve the current and future technology and engineering needs of the company\n* nurture, scale, and empower happy, healthy, and high-performance teams\n\n## What You Will Be Responsible For:\nHere is a list describing the focal areas you'll be responsible for in this role (*do you happen to like making lists? So do we!*):\n\n\n\nThe engineering department is responsible for:\n\n* developing the things Product envisions\n* delivering quality\n* serving the technology and automation needs across our business\n* partnering with Product to envision the future\n\n\nThe Head of Engineering is responsible to make all of the above happen.\n\n\n\nYou will ensure all aspects of the department (people, processes, infrastructure, operations, etc.) achieve its responsibilities today, tomorrow, and far into the future.\n\n\n\nYou will lead our global Engineering strategy and execution to:\n\n* People\n * Hiring\n * Career development\n * Team management\n * Team health and happiness\n * Builds and scales high-performance, agile, and collaborative teams\n\n* Engineering operations\n * Owning, managing, and optimizing the overall engineering processes, practices, and tooling\n * Product and internal Infrastructures\n * Managing and paying down our technical debt\n\n* Delivery\n * Executing the technical and product strategies and roadmaps\n * Engineer and deliver what our technical and product strategies envisioned\n * Readiness\n * ensures our teams are capable and ready to deliver results when needed\n * ensures we have capacity to deliver when needed\n * ensures our operations, networks, and infrastructure are ready and available to serve our customers, team, and company\n\n * Results:\n * Deliver the right results of quality, and excellence\n * Drives agility and continuous improvement\n * Owning and managing engineering budget responsibilities while being fiscally pragmatic and accountable\n\n * Partnerships:\n * Partners with the CEO to\n * Co-develop the technical vision, roadmap, and strategy\n * Identify and assess technical risks\n * Inspect and continuously improve:\n * our standards and practices\n * technical debt\n * architecture\n * Partners with the CPO to\n * define the โ€œhowโ€ for each feature, issue, and task in the Product Backlog\n * define the โ€œhow muchโ€ for product planning\n * provide timely and thoughtful progress updates\n * ensure we engineer and build what Product envisioned\n * Partners with the Head of Support to\n * hear the voice of the customer\n * understand, access, and reduce the impacts from our work on the Support department\n * Partners with all leaders of the company for our business technology needs\n\n## What Do You Need To Excel at This Job:\nHere is a short list of the key attributes you'll need to excel in this role:\n\n* You are an exceptional servant leader\n* You empower your people\n* You are a team builder\n* You are an operations architect and optimizer\n* You are a performance and excellence maximizer\n* You get the *right* things done\n* You deliver the *right* results\n* You are fiscally pragmatic\n\n\n**Seasoned engineering leader with proven success.**\n\nYou have years and years of engineering leadership experience in a SaaS product company at scale with millions of requests per day. You've successfully led and grown cross-functional, globally distributed department of software, QA, DevOps, and systems engineers. Over the years of your career, you've amassed breadth and depth in what it takes for an engineering organization to deliver exceptional product and customer experiences and impact.\n\n\n\n**Seasoned engineer.**\n\nWe are a technology company. The leader for this role will be a seasoned engineer. In order to lead this department, you will need to be able to walk in their shoes and understand how well enough to guide, facilitate, advice, and validate. You are not expected to code or do hands-on engineering. We need you to be working in the weeks and months ahead, to see where we are going, what the risks are, and how we can get there. To do this, you will need to a strong technical background.\n\n\n\n**Servant leader.**\n\nYour philosophy of leadership aligns to the servant leader style. You believe your role is to serve the Engineering people. We value empowered people and teams. As a servant leader, you actively push decision making down to those closest to the problem and actively coach people to develop their decision making superpowers.\n\n\n\n**People empowerer. Team builder.**\n\nYou know that to deliver results, you start with happy, high-performance engineering people and teams. You are a proven and exceptional people empowerer and team builder. You are an outstanding and effective coach. You serve your people by actively developing and coaching them as well as creating opportunities for each person to continuously learn, improve, and grow. You advocate for continuous learning and improvement. You create a sense of psychological safety for your people. You excel at recruiting and retaining top high performing talent.\n\n\n\n**Unshakeable focus on execution, results, and strategy.**\n\nYou possess an unshakeable focus on execution, results, and strategy. Your eyes are focused on the vision of where we are going while your feet are firmly planted in daily to ensure your people are on course and moving towards that vision and the results we must achieve.\n\n\n\nYou are data-driven and masterful at developing the right set of metrics. You know that the right set of metrics is your compass, helping everyone to know if we are on track.\n\n\n\n**Stellar communication skills.**\n\nYou present complex information to audiences ranging from cross-functional leads to executives and leave them informed and inspired.\n\n\n\n**Operations and performance maximizer.**\n\nThrough the years, you've refined your operational approach to maximize performance and excellence. You get the *right* things done and deliver the right results. You leverage OKRs to focus on and achieve those right things and results. You have an eye for identifying and removing friction from the engineering process (e.g. developing and implementing internal service tooling to automate processes).\n\n\n\n**Tune and refine, rather than redesign.**\n\nYou are agile, building on top of what exists and is already working well. You tune and refine, adapting for your new company, organizational design, department, and teams. You know that big sweeping changes are disruptive and costly. You opt to take baby steps.\n\n\n\n**Champion of continuous learning and improvement.**\n\nYou advocate and champion continuous learning and improvement. You see mistakes and missteps as opportunities to learn, improve, and grow. You encourage everyone around you to embrace these principles as part of your strategy to achieve results and better serve our customers.\n\n\n\n**Being Yourself.**\n\nThe WP Media team is diverse and composed of people from all over the world. Respect, collaboration, and inclusivity are some of our core values (*more on this below*). Every day of work is an exciting opportunity to get in touch with fantastic people who will enrich your cultural and professional background.\n\n\n\n**Proficient knowledge of English.**\n\nEmpathetic and collaborative communication is key: you are comfortable writing, speaking, and listening in English with technical and non-technical teammates.\n\n\n\n### *Do you want to know a few other things we appreciate about our candidates? Donโ€™t worry if you donโ€™t have experience in any of these areas. Weโ€™ll teach you.*\n\n\n\n**Previous freelance or remote job experience.**\n\nSlack will be your virtual office, where all the life of the company takes place.\n\n\n\n**Know web performance.**\n\nYou have experience with web performance optimization. You know how to measure page load speeds. You understand caching. Terms like gzip, preload, minify, and lazyload are not foreign to you. You know the difference between PageSpeed score and page load time. If you donโ€™t know, weโ€™ll teach you.\n\n\n\n**Love for cats or Corgis!** ๐Ÿ˜ธ๐Ÿถ\n\nWhat would our working days be without our four-legged friends?\n\n\n## What Else You Should Know About Our Company: WP Media\nFounded in 2014 in the beautiful Lyon, France, [WP Media](http://wp-media.me/) is an equal opportunity employer with a distributed team of +35 teammates living around the world.\n\n![team](https://lh4.googleusercontent.com/dCw_iuI2e-egWuXv1GN3y0qYTsEfgCSHIpuMNUXu5aO8C7w19nq4_wZXCNo9aAIMYPYiLeIeIHgZUzF9EwZeGFWNKn9WrTUR384r32GZP3TReiR4IRoM-8tiR5Nrido3VNhQRgRy)\n\n## Do We Share the Same Values?\n\n**Mutual respect**, **collaboration**, and **inclusivity**.\n\nThese are the fundamental values that support our life as a team.\n\n\n**Healthy balance between work and private life.**\n\nWe encourage our employees to enjoy their family and their hobbies with flexible working hours and *minimum* vacation policy (you should take a minimum of 5 weeks per year: really, we donโ€™t count them!).\n\n![work](https://lh3.googleusercontent.com/nsGMT7X35n4n-ZjLV9p5tX-INQBWGBf-rf-35is9TAbkxCv8OE6rPHK7URgKKtUpo-98hJAOw3oYtvBOynkzQCZWC6lreTw5wNnQVTTyjfMo_VzzgdrpfuMNfJTSgdSsRz1prFq1)\n\n**We care about the work you do, not about the hours you sit at your desk.**\n\nYou can organize your working day with flexible working hours. There are no time cards to stamp, just customers to make happy and friendly teammates to work with!\n\n\n**Transparent culture.**\n\nWe have a [public salary grid](https://wp-rocket.me/blog/our-salary-grid-is-now-public/). Once a year, when the company does well, we **share our profits** with the team in the form of bonuses.\n\n\n**We like to see each other in person whenever possible.**\n\nEvery year, we organize a trip with the whole team and **spend a week of coworking and fun activities together**.\n\n\nTo give you an idea, so far we have traveled to Spain, Portugal, and Mexico:\n\n![mexico](https://lh6.googleusercontent.com/aUiqjtBr5AivuBE59K_ZJWkBcFKwwtuvgK6UgjIV7Lu63LZE47pAtO9fT-xvklUyD6y5ESrvy_CzvsIpjdcXVsdyCV62uFpyOWODX8fw9kDGEVBqzL8nmHkXkU_kJiWkREOlLWEq)\n\nNow that we've told you so much about us, it's your turn. ๐Ÿ˜‰\n\n\nLet us know why you would like to become **our Head of Engineering** and why you think you are the person we are looking for.\n\nWe canโ€™t wait to receive your application! ๐ŸŒŸ\n\n#Location\n๐ŸŒ Worldwide


See more jobs at WP Media

# How do you apply?\n\n This job post is older than 30 days and the position is probably filled. Try applying to jobs posted recently instead.

WP Media

 This job is getting a pretty high amount of applications right now (10% of viewers clicked Apply)

verified closed
๐ŸŒ Worldwide

customer support

 

technical support

 

wordpress

 

wp rocket

This job post is closed and the position is probably filled. Please do not apply.
Are you an inspirational, forward-thinking, people-centric, and customer-centric seasoned support leader? Do you excel at transforming vision and strategy into results? Have you led other support organizations to achieve next level of excellence during the growth phase of the business life cycle? Are you pragmatic with an unshakable focus on strategy, execution, and results?\n\nIf you answered yes to these questions, we are sure this position will sound super exciting to you. ๐Ÿคฉ\n\nKeep reading for more details! ๐Ÿ“\n# Become Our New Head of Customer and Technical Support!\nAs the Head of Customer and Technical Support, you will lead the strategy and execution for our customer support and technical support groups to deliver an exceptional customer experience and lower customer effort while empowering our customers to easily and quickly gain the benefits of our products.\n\nWP Media is the French company behind successful WordPress plugins like WP Rocket and Imagify. WP Rocket is the premium caching plugin for WordPress used by +1,000,000 websites and +120,000 customers worldwide. Our plugin makes sites go at the speed of light in just a few clicks. Imagify is our free image optimization service, including a free WordPress plugin: we have already optimized more than 2,000,000,000 images! ๐Ÿ˜ฒ\n\nYou will join and lead our remote, global team, covering AMER and EMEA regions. To facilitate this international teamwork, you live or work in a time zone between UTC+2 to UTC-5. We are so curious to know which new country will be added to our distributed team map! ๐ŸŒ\n# What Your Mission Will Be:\nLead and serve our customers and Support people to deliver an exceptional customer experiences and lower customer effort while empowering our customers to easily and quickly gain the benefits of our products.\n# What You Will Be Responsible For:\nHere is a list describing the focal areas you'll be responsible for in this role (*do you happen to like making lists? So do we!*):\n\nYou will lead our global Customer and Technical Support strategy and execution to:\n* Customer-focused\n * Deliver an exceptional customer experience with lower customer effort that makes it easier and faster for them to gain the benefits of our products\n * Embrace a โ€œcustomer centricโ€ view of the end-to-end experience across all support channels and across the full support life cycle\n * Be the Voice of the Customer and advocate for customers\n\n* People Leadership\n * Hire, retain, nurture, coach, and empower customer-centric Support people who excel at serving our customers and achieving our mission and objectives\n * Push decision making down to those closest to the problem and/or customer\n * Actively coach and empower the management team, growing their leadership and management expertise, and coaching them to better serve their people and our customers\n * Champion continuous learning and professional development\n * Create a sense of psychological safety within the department\n * Keep your teams' morale, health, and happiness high\n\n* Operations Leadership\n * Simplify and optimize support operations to effectively, efficiently, and fiscally deliver and scale without significantly increasing headcount\n * Drive quarterly OKRs\n * Ensure operational readiness today, tomorrow, and long into the future\n * Develop the right set of analytics that\n * provide real insights into key aspects of Support operations\n * act as a compass to guide and ensure your department is moving towards our objectives\n * Embrace an "innovation mindset" to experiment with new technologies and ways of working that result in increased operating efficiencies, effectiveness, and team happiness\n * Champion continuous improvement\n\n* Partner with:\n * Work cross-functionally across the business with product, engineering, marketing, and others to deliver feedback, inform the value proposition, and ensure the overall experience is seamless and focused on the customerโ€™s needs\n * Executive team to share insights and expertise in the formulation of vision, strategy, and OKRs\n\n# What Do You Need To Excel at This Job:\nHere is a short list of the key attributes you'll need to excel in this role:\n\n* You are an exceptional servant leader\n* You empower your people\n* You are a team builder\n* You are an operations architect and optimizer\n* You are a performance and excellence maximizer\n* You get the *right* things done\n* You deliver the *right* results\n* You are fiscally pragmatic\n\n**Seasoned support leader with proven success.**\n\nYou have years of related leadership experience in customer-facing *technical* support in a B2C software or technology product company. You've successfully led cross-functional, globally distributed department of at least 20 people. Over the years of your career, you've amassed breadth and depth in what it takes for a support organization to deliver exceptional customer experiences and lower customer effort while empowering our customers to easily and quickly gain the benefits of our products.\n\n**Servant leader.**\n\nYour philosophy of leadership aligns to the servant leader style. You believe your role is to serve our customers and Support people. We value empowered people and teams. As a servant leader, you actively push decision making down to those closest to the problem and/or customer and actively coach people to develop their decision making superpowers.\n\n**People empowerer. Team builder.**\n\nYou know that to create customer happiness, you start with happy, high-performance support people and teams. You are a proven and exceptional people empowerer and team builder. You are an outstanding and effective coach. You serve your people by actively developing and coaching them as well as creating opportunities for each person to continuously learn, improve, and grow. You create a sense of psychological safety for your people. You excel at recruiting and retaining top high performing talent.\n\n**Unshakeable focus on execution, results, and strategy.**\n\nYou possess an unshakeable focus on execution, results, and strategy. Your eyes are focused on the vision of where we are going while your feet are firmly planted in daily to ensure your people are on course and moving towards that vision and the results we must achieve.\nYou are data-driven and masterful at developing the right set of metrics. You know that the right set of metrics is your compass that are a compass, helping everyone to know if we are on track.\n\n**Stellar communication skills.**\n\nYou present complex information to audiences ranging from cross-functional leads to executives and leave them informed and inspired.\n\n**Operations and performance maximizer.**\n\nThrough the years, you've refined your operational approach to maximize performance and excellence. You get the *right* things done and deliver the right results. You leverage OKRs to focus on and achieve those right things and results. You have an eye for identifying and removing friction from the support process (e.g. developing and implementing internal service tooling to automate processes).\n\n**Tune and refine, rather than redesign.**\n\nYou are agile, building on top of what exists and is already working well. You tune and refine, adapting for your new company, organizational design, department, and teams. You know that big sweeping changes are disruptive and costly. You opt to take baby steps.\n\n**Champion continuous learning and improvement.**\n\nYou advocate and champion continuous learning and improvement. You see mistakes, bad ratings, and missteps as opportunities to learn, improve, and grow. You encourage everyone around you to embrace these principles as part of your strategy to achieve results and better serve our customers.\n\n**Being Yourself.**\n\nThe WP Media team is diverse and composed of people from all over the world. Respect, collaboration, and inclusivity are some of our core values (*more on this below*). Every day of work is an exciting opportunity to get in touch with fantastic people who will enrich your cultural and professional background.\n\n**Proficient knowledge of English.**\n\nEmpathetic and collaborative communication is key: you are comfortable writing, speaking, and listening in English with technical and non-technical teammates.\n\n## Do you want to know a few other things we appreciate about our candidates? Donโ€™t worry if you donโ€™t have experience in any of these areas. Weโ€™ll teach you.\n\n* Previous freelance or remote job experience.\nSlack will be your virtual office, where all the life of the company takes place.\n\n* Know web performance.\nYou have experience with web performance optimization. You know how to measure page load speeds. You understand caching. Terms like gzip, preload, minify, and lazyload are not foreign to you. You know the difference between PageSpeed score and page load time. If you donโ€™t know, weโ€™ll teach you.\n\n* Love for cats or Corgis! ๐Ÿ˜ธ๐Ÿถ\nWhat would our working days be without our four-legged friends?\n\n# What Else You Should Know About Our Company: WP Media\nFounded in 2014 in the beautiful Lyon, France, [WP Media](http://wp-media.me/) is an equal opportunity employer with a distributed team of +35 teammates living around the world.\n\n![](https://lh4.googleusercontent.com/dCw_iuI2e-egWuXv1GN3y0qYTsEfgCSHIpuMNUXu5aO8C7w19nq4_wZXCNo9aAIMYPYiLeIeIHgZUzF9EwZeGFWNKn9WrTUR384r32GZP3TReiR4IRoM-8tiR5Nrido3VNhQRgRy)\n\n# Do We Share the Same Values?\n**Mutual respect**, **collaboration**, and **inclusivity**.\n\nThese are the fundamental values that support our life as a team.\n\n**Healthy balance between work and private life**.\n\nWe encourage our employees to enjoy their family and their hobbies with flexible working hours and minimum vacation policy (you should take a *minimum* of 5 weeks per year: really, we donโ€™t count them!).\n\n![](https://lh3.googleusercontent.com/nsGMT7X35n4n-ZjLV9p5tX-INQBWGBf-rf-35is9TAbkxCv8OE6rPHK7URgKKtUpo-98hJAOw3oYtvBOynkzQCZWC6lreTw5wNnQVTTyjfMo_VzzgdrpfuMNfJTSgdSsRz1prFq1)\n\n**We care about the work you do, not about the hours you sit at your desk.**\n\nYou can organize your working day with flexible working hours. There are no time cards to stamp, just customers to make happy and friendly teammates to work with!\n\n**Transparent culture.**\n\nWe have a [public salary grid](https://wp-rocket.me/blog/our-salary-grid-is-now-public/). Once a year, when the company does well, we **share our profits** with the team in the form of bonuses.\n\n**We like to see each other in person whenever possible.**\n\nEvery year, we organize a trip with the whole team and **spend a week of coworking and fun activities together**.\n\nTo give you an idea, so far we have traveled to Spain, Portugal, and Mexico:\n![](https://lh6.googleusercontent.com/aUiqjtBr5AivuBE59K_ZJWkBcFKwwtuvgK6UgjIV7Lu63LZE47pAtO9fT-xvklUyD6y5ESrvy_CzvsIpjdcXVsdyCV62uFpyOWODX8fw9kDGEVBqzL8nmHkXkU_kJiWkREOlLWEq)\n\nNow that we've told you so much about us, it's your turn. ๐Ÿ˜‰\n\nLet us know why you would like to become **our Head of Customer and Technical Support** and why you think you are the person we are looking for.\n\nWe canโ€™t wait to receive your application! ๐ŸŒŸ\n\n#Location\n๐ŸŒ Worldwide


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testing code

 

remote job

 

testing

 

dev

This job post is closed and the position is probably filled. Please do not apply.
Do you love testing code and software products? Do you have a knack for breaking things and finding weird bugs and behaviors? Do you naturally think about how code should work in edge cases and โ€œwhat ifโ€ scenarios? Do you believe that quality is just as important as the code itself?\n\nIf you answered yes to these questions, we are sure this position will sound super exciting to you. ๐Ÿคฉ\n\nWe are looking for a friendly person in love with quality, performance, and testing to **join our QA Engineering team**. ๐Ÿš€\n\nKeep reading for more details! ๐Ÿ“\n\n# Become Our New QA Engineer!\nIn your job as a QA Engineer, your primary focus will be **ensuring our products (software, systems, UI, and UX) works and performs as expected and needed, as well as it meets our quality, product, and performance standards and best practices**.\n\n**WP Media** is the French company behind successful WordPress plugins like WP Rocket and Imagify. WP Rocket is the premium **caching plugin for WordPress** used by +1,000,000 websites and +120,000 customers worldwide. Our plugin makes sites go at the speed of light in just a few clicks. Imagify is our **free image optimization service**, including a free WordPress plugin: we have already optimized more than 2,000,000,000 images! ๐Ÿ˜ฒ\n\nYou will join our **remote, global Engineering team**, which is spread across the U.S., Canada, France, Romania, Egypt, and Spain. To facilitate this international teamwork, you live or work in a time zone between UTC+2 to UTC-7. We are so curious to know which new country will be added to our distributed team map! ๐ŸŒ\n\n# What You Will Be Doing:\nHere is a list describing the tasks involved in this position (*do you happen to like making lists? So do we!*):\n\n* Acquire and maintain an excellent technical understanding of our products including WP Rocket, Imagify, and RocketCDN\n* Validate the quality, performance, impact, and outcome of fixes, features, optimizations, and enhancements\n* Design test plans (how we validate code)\n* Design testing scenarios and test cases (under what environments/stacks and normal and abnormal conditions)\n* Design testing data (the data that runs in the automated testing suites)\n* Audit and code review the automated tests to ensure they provide full coverage per test plan and scenarios\n* Monitor and analyze test results and report discrepancies to the engineering teams\n* Collaborate with the engineers on corrective actions\n* Collaborate with DevOps in the process of building testing containers for the many environments our products run in (different servers, settings, tools, plugins, themes, etc.)\n\nQA is young. Currently, our QA team focuses on manual testing, but do handle pushing and setting code and testing environments. In time, we will grow our QA capabilities to include more automated testing such as e2e, stress, and performance automated tests. In this role, you will help to shape our QA processes, operations, and capabilities.\n\nDuring this journey, you will get **cross-training and growth opportunities** by working with your engineering, product, and support team members while growing your skills.\n\n# What Do You Need To Excel at This Job:\n**Being Yourself.**\n\nThe WP Media team is diverse and composed of people from all over the world. **Respect**, **collaboration**, and **inclusivity** are some of our core values (*more on this below*). Every day of work is an exciting opportunity to get in touch with fantastic people who will enrich your cultural and professional background.\n\n**Proficient knowledge of English.**\n\nEmpathetic and collaborative communication is key: you are comfortable writing, speaking, and listening in English with technical and non-technical teammates.\n\n**Passion and humbleness.**\n\nYou are a skilled, passionate, and humble QA developer who is friendly, collaborative, and supportive. Solving problems and building solutions that help people are the values that make your work special and rewarding.\n\n**Consider how your work impacts others.**\n\nYou value customers. You consider how the code we build impacts them. You value developers and how hard it is to code bug-free solutions. You value personal growth and constructive feedback. People feel good around you because you love sharing what you know while continuously improving yourself, remaining thoughtful and flexible in your approach.\n\n**Proven QA testing experience.**\n\nYou are an experienced QA Engineer. You know how to validate that code works. You know how to identify โ€œwhat ifโ€ scenarios. You know how to plan out a testing approach to validate a feature or bug fix.\n\n**Finding bugs and debugging are your superpowers.**\n\nYou have a knack for finding bugs. You can interact with the interfaces in ways that developers havenโ€™t thought of, but users will. You have strong troubleshooting/debugging skills. You know that software isnโ€™t perfect. You know there are hidden weird, wonky behaviors and bugs that can happen in the right unexpected set of scenarios. You really enjoy creating those conditions to find each one.\n\n**Love quality and continuous improvement.**\n\nQuality and continuous improvement drive you. You know that quality means the code not only works, but works as expected in many different environments and conditions. You insist on code being reliable, complete, robust, and stable. You are a collaborator, working with your teammates to continuously improve our practices, processes, code, tools, and pipelines.\n\n#### Do you want to know a few other things we appreciate about our candidates? Donโ€™t worry if you donโ€™t have experience in any of these areas. Weโ€™ll teach you.\n\n* **Know WordPress.**\nOur products are built on top of and used within WordPress. We use a superset of WordPress coding standards. If you donโ€™t have WordPress experience, weโ€™ll teach you. Weโ€™ll show you how to leverage its APIs and helper functionality.\n\n* **Automated testing.**\nYou have experience with automated testing, i.e. e2e, stress, and performance acceptance testing. You value how granular tests prove that your code works as expected even in unexpected conditions. Never built tests before? Weโ€™ll teach you.\n\n* **Automated code validation.**\nYou think code should comply with quality standards and best practices. You value automated code validation to do pre-code reviews while reducing our manual code review process. Donโ€™t worry if you havenโ€™t used PHPCS before. Why? Itโ€™s built into our development pipeline. Weโ€™ll teach you.\n\n* **Previous freelance or remote job experience.**\nSlack will be your virtual office, where all the life of the company takes place.\n\n* **Know the web performance.**\nYou have experience with web performance optimization. You know how to measure page load speeds. You understand caching. Terms like gzip, preload, minify, and lazyload are not foreign to you. You know the difference between PageSpeed score and page load time. If you donโ€™t know, weโ€™ll teach you.\n\n* **Love for cats or Corgis!** ๐Ÿ˜ธ๐Ÿถ\nWhat would our working days be without our four-legged friends?\n\n# What Else You Should Know About Our Company: WP Media\nFounded in 2014 in the beautiful Lyon, France, [WP Media](http://wp-media.me/) is an equal opportunity employer with a distributed team of +35 teammates living around the world.\n\n![](https://lh4.googleusercontent.com/dCw_iuI2e-egWuXv1GN3y0qYTsEfgCSHIpuMNUXu5aO8C7w19nq4_wZXCNo9aAIMYPYiLeIeIHgZUzF9EwZeGFWNKn9WrTUR384r32GZP3TReiR4IRoM-8tiR5Nrido3VNhQRgRy)\n\n# Do We Share the Same Values?\n**Mutual respect**, **collaboration**, and **inclusivity**.\n\nThese are the fundamental values that support our life as a team.\n\n**Healthy balance between work and private life.**\n\nWe encourage our employees to enjoy their family and their hobbies with flexible working hours and minimum vacation policy (you should take a *minimum* of 5 weeks per year: really, we donโ€™t count them!).\n\n![](https://lh3.googleusercontent.com/nsGMT7X35n4n-ZjLV9p5tX-INQBWGBf-rf-35is9TAbkxCv8OE6rPHK7URgKKtUpo-98hJAOw3oYtvBOynkzQCZWC6lreTw5wNnQVTTyjfMo_VzzgdrpfuMNfJTSgdSsRz1prFq1)\n\n**We care about the work you do, not about the hours you sit at your desk.**\n\nYou can organize your working day with flexible working hours. There are no time cards to stamp, just customers to make happy and friendly teammates to work with!\n\n**Transparent culture.**\n\nWe have a [public salary grid](https://wp-rocket.me/blog/our-salary-grid-is-now-public/). Once a year, when the company does well, we **share our profits** with the team in the form of bonuses.\n\n**We like to see each other in person whenever possible.**\n\nEvery year, we organize a trip with the whole team and **spend a week of coworking and fun activities together**.\n\n\nTo give you an idea, so far we have traveled to Spain, Portugal, and Mexico:\n\n![](https://lh6.googleusercontent.com/aUiqjtBr5AivuBE59K_ZJWkBcFKwwtuvgK6UgjIV7Lu63LZE47pAtO9fT-xvklUyD6y5ESrvy_CzvsIpjdcXVsdyCV62uFpyOWODX8fw9kDGEVBqzL8nmHkXkU_kJiWkREOlLWEq)\n\nNow that we've told you so much about us, it's your turn. ๐Ÿ˜‰\n\nLet us know why you would like to become our QA Engineer and why you think you are the person we are looking for.\n\nWe canโ€™t wait to receive your application! ๐ŸŒŸ\n\n#Location\n๐ŸŒ Worldwide


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devops

 

engineering

 

engineer

 

devops

This job post is closed and the position is probably filled. Please do not apply.
Do you enjoy designing, building, tuning, monitoring, and maintaining SaaS, web, and internal infrastructures and all of its pieces? Do words like resilient, secure, fault-tolerant, high availability, and scalable translate into action for you? Do you love tuning the performance of databases, websites, and infrastructures? Do you think proactively to prevent issues from happening? Do you have a passion for building tools and pipelines that eases pain points and makes teams more productive? \n\nIf you answered yes to these questions, we are sure this position will sound super exciting to you. ๐Ÿคฉ\n\nWe are looking for a friendly person in love with systems, IT, DevOps, SRE, DBRE, and sysadmin to join our team. ๐Ÿš€\n\nKeep reading for more details! ๐Ÿ“\n# Become Our New DevOps Systems Engineer!\nIn your job as a DevOps Systems Engineer, your mission will be to make our SaaS infrastructure serve millions of requests per day and put technology to work for us.\n\n**WP Media** is the French company behind successful WordPress plugins like WP Rocket and Imagify. WP Rocket is the premium **caching plugin for WordPress** used by +1,000,000 websites and +120,000 customers worldwide. Our plugin makes sites go at the speed of light in just a few clicks. Imagify is our **free image optimization service**, including a free WordPress plugin: we have already optimized more than 2,000,000,000 images! ๐Ÿ˜ฒ\n\nYou will **join our Engineering Group**, which is spread across Canada, Egypt, France, Kenya, Nicaragua, Portugal, Romania, and U.S. To facilitate this international teamwork, we would prefer you to live in a **time zone between GMT+3 to GMT-5**. We are so curious to know which new country will be added to our distributed team map! ๐ŸŒ\n# What You Will Be Doing:\nHere is a list describing the tasks involved in this position (*do you happen to like making lists? So do we!*): \n\n* Systems Engineering\n * Prevent incidents from ever happening.\n * Make monitoring and alerting alert on symptoms and not on outages.\n * Performance tuning, back-up and recovery, monitoring, troubleshooting, installations, patches and upgrades, security, and automation\n * Design, build, and maintain infrastructure pieces that are resilient, secure, fault-tolerant, and scale to server hundred of thousands of concurrent users and millions of requests per day.\n * Debug and resolve production issues across services and levels of the stack.\n * Plan the growth of our infrastructure.\n* DevOps:\n * Make our continuous integration and deployment processes to make it as boring as possible.\n * Reduce barriers for engineers to deploy and optimize systems\n * Evaluate, introduce, and operationalize container and orchestration tools\n* Document every action so your findings turn into repeatable actionsโ€“and then into automation.\n\nDuring this journey, you will get **cross-training and growth opportunities** by working with your fellow Dev teammates on internal projects.\n# What Do You Need To Excel at This Job: \n**Being Yourself.**\nThe WP Media team is diverse and composed of people from all over the world. **Respect**, **collaboration**, and **inclusivity** are some of our core values (*more on this below*). Every day of work is an exciting opportunity to get in touch with fantastic people who will enrich your cultural and professional background.\n\n**Proficient knowledge of English.**\nEmpathetic and collaborative communication is key: you are comfortable writing, speaking, and listening in English with technical and non-technical teammates. \n\n**Passion and humbleness.**\nYou are a skilled, passionate, and humble developer who is friendly, collaborative, and supportive. Solving problems and building solutions that help people are the values that make your work special and rewarding.\n\n**Consider how your work impacts others.**\nYour code is a pleasure to use, read, and understand. When working in the codebase, you leave things better than when you found them. You value personal growth and constructive feedback. People feel good around you because you love sharing what you know while continuously improving yourself, remaining thoughtful and flexible in your approach. \n\n**Proven DevOps, Systems Engineering, and SaaS experience.**\nYou have proven experience in DevOps as a Systems Engineer and/or Site Reliability Engineer working on SaaS platforms.\n\n**More concretely:**\n* Work comfortably within GMT+2 to GMT-5 time zone range.\n* Be a strong written and spoken English communicator. Why? Though we are a global company, English is our company's working language. We require strong communication to ensure everyone can understand one another and collaborate well together.\n* Think about systems in big picture and granular details โ†’ edge cases, failure modes, behaviors, specific implementations, and impacts\n* Strong automation experience with at least one configuration/deployment management system, such as Ansible (what we use), Terraform, Chef, and/or Puppet.\n* Proficient Linux administration\n* Deep understanding of and hands-on experience with networking including firewalls, load balancers, proxy servers, routing, TCP/IP, DNS, etc.\n* Strong experience with containers and container orchestration with Docker and Kubernetes\n* Understanding of security and complementary technologies e.g. VPN, LDAP, SSL etc\n* Hands-on experience managing NGINX, MySQL, and PostgreSQL\n* Proficient with git and git workflows\n* Proficient in leveraging CI and CD tools to automate testing and deployment\n* Strong scripting skills with Bash and Python\n* Hands-on experience with monitoring and alerting system such as Grafana (what we use)\n* Highly collaborative\n* Strong written and verbal communicate\n* Document all the things so you don't need to learn the same thing twice.\n\n*Do you want to know a few other things we appreciate about our candidates? Donโ€™t worry if you donโ€™t have experience in any of these areas. Weโ€™ll teach you.*\n\n* **Previous remote job experience.**\nSlack will be your virtual office, where all the life of the company takes place.\n\n* **The involvement in the engineering community.**\nWe support our teammates to attend and/or speak at conferences, and to volunteer within the community.\n\n* **Love for cats or Corgis!** ๐Ÿ˜ธ๐Ÿถ\nWhat would our working days be without our four-legged friends?\n# What Else You Should Know About Our Company: WP Media\n\nFounded in 2014 in the beautiful Lyon, France, [WP Media](http://wp-media.me/) is an equal opportunity employer with a distributed team of +35 teammates living around the world. \n![](https://workablehr.s3.amazonaws.com/uploads/photos/12886/aab10eb0b776866386d1147b2467690b.jpg)\n**Do We Share the Same Values?**\n\n**Mutual respect**, **collaboration**, and **inclusivity**. \nThese are the fundamental values that support our life as a team. \n\n**Healthy balance between work and private life.**\nWe encourage our employees to enjoy their family and their hobbies with flexible working hours and *minimum* vacation policy (you should take a minimum of 5 weeks per year: really, we donโ€™t count them!). \n\n![](https://workablehr.s3.amazonaws.com/uploads/photos/12886/b01b23f92b80e30df4db10d06766d469.jpg)\n\n**We care about the work you do, not about the hours you sit at your desk.**\nYou can organize your working day with flexible working hours. There are no time cards to stamp, just customers to make happy and friendly teammates to work with!\n\n**Transparent culture.**\nWe have a [public salary grid](https://wp-rocket.me/blog/our-salary-grid-is-now-public/). Once a year, when the company does well, we **share our profits** with the team in the form of bonuses.\n\n**We like to see each other in person whenever possible.**\nEvery year, we organize a trip with the whole team and **spend a week of coworking and fun activities together**.\n\nTo give you an idea, so far we have traveled to Spain, Portugal, and Mexico:\n\n![](https://workablehr.s3.amazonaws.com/uploads/photos/12886/cd168b3f16d7b68196cdbf5baa833938.jpg)\n \n \n\n \nNow that we've told you so much about us, it's your turn. ๐Ÿ˜‰\n \nLet us know why you would like to become our **DevOps Systems Engineer** and why you think you are the person we are looking for.\n \nWe canโ€™t wait to receive your application! ๐ŸŒŸ\n\n\n#Location\n๐ŸŒ Worldwide


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# How do you apply?\n\n This job post is older than 30 days and the position is probably filled. Try applying to jobs posted recently instead.

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๐ŸŒ Worldwide

saas

 

django

 

python

 

dev

This job post is closed and the position is probably filled. Please do not apply.
Are you an experienced Python and Django software engineer? Do you love building SaaS APIs and apps? Does building new features, squashing bugs, and continuously improving quality challenge you? Does legacy code make you want to refactor it to current best practices and standards? Does performance and making the web better, faster, and lighter excite you? Do you have a knack for teamwork with people from different backgrounds and skills?\nIf you answered yes to these questions, we are sure this position will sound super exciting to you. ๐Ÿคฉ\nWe are looking for a friendly person in love with Python, Django, web performance, microservices, reusable code libraries, and quality **to join our Product Software Engineering team**. ๐Ÿš€\nKeep reading for more details! ๐Ÿ“\n\n# Become Our New Software Engineer!\n\nIn your job as a Software Engineer, your primary focus will be **building new features, fixing bugs, optimization, and continuously improving our SaaS products**.\n**WP Media** is the French company behind successful WordPress plugins like WP Rocket and Imagify. WP Rocket is the premium **caching plugin for WordPress** used by +1,000,000 websites and +120,000 customers worldwide. Our plugin makes sites go at the speed of light in just a few clicks. Imagify is our **free image optimization service**, including a free WordPress plugin: we have already optimized more than 2,000,000,000 images! ๐Ÿ˜ฒ\nYou will **join our Product Software Engineering Team**, which is spread across the Canada, Egypt, Nicaragua, Poland, Romania, Slovenia, and U.S. To facilitate this international teamwork, we require you to work in **within one of these time zones GMT+2 to GMT-2**. We are so curious to know which new country will be added to our distributed team map! ๐ŸŒ\n\n# What You Will Be Doing:\n\nHere is a list describing the tasks involved in this position (*do you happen to like making lists? So do we!*):\n* Contribute to building, testing, and maintaining our SaaS products, APIs, and apps including new features, optimizations, bug fixes, and continuous improvement initiatives\n* Scope, contribute to, and collaborate on technical solutions and specifications for each user story in our backlog.\n* Join our the cross-functional Scrum Team in each sprint to pull in ready-to-build user stories and get each built, tested, demoed, and ready to ship\n* Review pull requests to ensure each meets our standards, achieves the desired feature epic, story, or fix outcome, and does not cause side-effects\n* Seek opportunities to make our products run faster, be easier to maintain, and be more reliable, robust, and scalable\n* Collaboratively **contribute to our code libraries, code reviews, process improvements, and technical decisions**.\nDuring this journey, you will get **cross-training and growth opportunities** by working with your teammates on internal projects.\n\n# Requirements:\n\nWork comfortably within GMT+2 to GMT-2 time zone range, prefer European time zones.\nBe a strong written and spoken English communicator. Why? Though we are a global company, English is our company's working language. We require strong communication to ensure everyone can understand one another and collaborate well together.\nStrong agile SaaS product engineering experience specializing in Python and Django.\n\n# What Do You Need To Excel at This Job:\n\n**Being Yourself.**\nThe WP Media team is diverse and composed of people from all over the world. **Respect**, **collaboration**, and **inclusivity** are some of our core values (*more on this below*). Every day of work is an exciting opportunity to get in touch with fantastic people who will enrich your cultural and professional background.\n\n**Proficient knowledge of English.**\nEmpathetic and collaborative communication is key: you are comfortable writing, speaking, and listening in English with technical and non-technical teammates.\n\n**Passion and humbleness.**\nYou are a skilled, passionate, and humble engineer who is friendly, collaborative, and supportive. Solving problems and building solutions that help people are the values that make your work special and rewarding.\n\n**Considering how your work impacts others.**\nYour code is a pleasure to use, read, and understand. When working in the codebase, you leave things better than when you found them. You value personal growth and constructive feedback. People feel good around you because you love sharing what you know while continuously improving yourself, remaining thoughtful and flexible in your approach.\n\n**Proven Django API expertise.**\nYou are a skilled Django API engineer. Youโ€™ve built, maintained, scaled, and continuously improved APIs. You follow agile processes in collaborating during sprints with the rest of the team.\n\n## Do you want to know a few other things we appreciate about our candidates? Donโ€™t worry if you donโ€™t have experience in any of these areas. Weโ€™ll teach you.\n* **Worked in agile development, preferably Scrum.**\nWe are an agile development team using the power of Scrum and 2-week sprints to focus our energies and efforts. You have experience working in an agile environment either with XP or Scrum. You love self-organizing, empowered Scrum teams. No experience in Scrum? Donโ€™t worry. Weโ€™ll coach you.\n* **Automated testing.**\nYou have experience with automated testing, i.e. unit, integration, and maybe even e2e acceptance testing. You value how granular tests prove that your code works as expected even in unexpected conditions. Never built tests before? Weโ€™ll teach you a testing mindset and how to leverage automated testing suites to improve your code, our products and our libraries.\n* **Previous freelance or remote job experience.**\nSlack will be your virtual office, where all the life of the company takes place.\n* **Know the web performance.**\nWe will train you for this, and we will always have your back, don't worry! But if you already have experience with web performance optimization, let us know. ๐Ÿ˜‰\n* **The involvement in the software community.**\nWe support our teammates to attend and/or speak at conferences, and to volunteer within the community.\n* **Love for cats or Corgis!** ๐Ÿ˜ธ๐Ÿถ\nWhat would our working days be without our four-legged friends?\n\n# What Else You Should Know About Our Company: WP Media\n\nFounded in 2014 in the beautiful Lyon, France, [WP Media](http://wp-media.me/) is an equal opportunity employer with a distributed team of +35 teammates living around the world.\n![](https://lh4.googleusercontent.com/9bsKTNu3NQqaoai9F9vhc-5ULGrgUxcP1yrPQ7dASftWQWdiFKYyXo2R-f3MBD69TqO0ns-eHZH0vHfPy4hlBQIcwLjo1QJxBcaqT5XZbFwO8tAEARV_L3JrPqNKoMkvS5Qo78Bu)\n\n# Do We Share the Same Values?\n\n**Mutual respect**, **collaboration**, and **inclusivity**.\nThese are the fundamental values that support our life as a team.\n\n**Healthy balance between work and private life.**\nWe encourage our employees to enjoy their family and their hobbies with flexible working hours and *minimum* vacation policy (you should take a minimum of 5 weeks per year: really, we donโ€™t count them!).\n![](https://lh3.googleusercontent.com/-Rv33lz15pP1l-3iGDOb-wpIJk_cr58LamlCX-I7BRzhE0EQ4k8J3yGEcP9Oa3NIixcznwuYG6F8H7xcUlgqEGeDcdUmRynJnoz_z_JzaIJ2dxcfE0aba2ZHNAe1LOQ2epAR5-A-)\n\n**We care about the work you do, not about the hours you sit at your desk.**\nYou can organize your working day with flexible working hours. There are no time cards to stamp, just customers to make happy and friendly teammates to work with!\n\n**Transparent culture.**\nWe have a [public salary grid](https://wp-rocket.me/blog/our-salary-grid-is-now-public/). Once a year, when the company does well, we **share our profits** with the team in the form of bonuses.\n\n**We like to see each other in person whenever possible.**\nEvery year, we organize a trip with the whole team and **spend a week of coworking and fun activities together**.\n\nTo give you an idea, so far we have traveled to Spain, Portugal, and Mexico:\n![](https://lh6.googleusercontent.com/I3FVVvzccB_tqPkQr8RDBYxr-V0wir0lr_YJ7TKWcVo8PkJBwF0XEp_lURO2ojcHk9-C6O3YQZ7qFb3vzJqkYsa6vWYl3dxiM1UhhdIfyPXQ4uY9Cq-LoogB1FLcEP2uBUkZTzHj)\n\nNow that we've told you so much about us, it's your turn. ๐Ÿ˜‰\nLet us know why you would like to become our **Software Engineer** and why you think you are the person we are looking for.\nWe canโ€™t wait to receive your application! ๐ŸŒŸ\n\n#Location\n๐ŸŒ Worldwide


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๐ŸŒ Worldwide

saas

 

devops

 

django

 

python

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Are you a hybrid of a DevOps and Django Developer? Do you love building high-traffic, SaaS APIs? Do you enjoy making infrastructures are safe, secure, scalable, and available? Do you love performance and making websites run faster? Does making complexity simple excite you? Do you have a knack for teamwork with people from different backgrounds and skills?\n\nIf you answered yes to these questions, we are sure this position will sound super exciting to you. ๐Ÿคฉ\n\nWe are looking for a friendly person in love with SaaS, IT, DevOps, Python, Django, and web performance to **join our SaaS team**. ๐Ÿš€\n\nKeep reading for more details! ๐Ÿ“\n\n\n# Become Our New SaaS Developer!\n\nIn your job as a SaaS Developer, your primary focus will be multi-faceted:\n\n* **monitor and maintain our SaaS infrastructures, APIs, and websites**\n* collaborate with the SaaS team on new features, bug fixes, optimization, and continuous improvement initiatives\n* build new dev testing environments, productivity tools, and pipelines\n\n**WP Media** is the French company behind successful WordPress plugins like WP Rocket and Imagify. WP Rocket is the premium **caching plugin for WordPress** used by +1,000,000 websites and +120,000 customers worldwide. Our plugin makes sites go at the speed of light in just a few clicks. Imagify is our **free image optimization service**, including a free WordPress plugin: we have already optimized more than 1,000,000,000 images! ๐Ÿ˜ฒ\n\nYou will **join our remote, global Development team**, which is spread across the U.S., Canada, France, Portugal, Poland, and Romania. To facilitate this international teamwork, you live or work in a **time zone between UTC+2 to UTC-7**. We are so curious to know which new country will be added to our distributed team map! ๐ŸŒ\n\n\n# What You Will Be Doing:\n\nHere is a list describing the tasks involved in this position (*do you happen to like making lists? So do we!*):\n\n* Make sure our SaaS infrastructure is safe, secure, fast, and always available for our customers\n* Use your DevOps superpowers to build task bots, CI/CD pipelines, Docker images for our SaaS and Product development test environments, Terraform configurations, our SaaS infrastructure, and dev productivity tools\n* Contribute to building, testing, and maintaining our APIs including new features, optimizations, bug fixes, and continuous improvement initiatives\n* Scope, contribute to, and collaborate on technical solutions and specifications\n* Review pull requests to ensure each meets our standards, achieves the desired feature epic, story, or fix outcome, and does not cause side-effects\n* Seek opportunities to make our SaaS APIs and infrastructure run faster, be easier to maintain, and be more reliable, robust, and scalable\n* Collaboratively **contribute to our code libraries, code reviews, process improvements, and technical decisions**.\n\nDuring this journey, you will get **cross-training and growth opportunities** by working with your fellow Dev teammates on internal projects.\n\n\n# What Do You Need To Excel at This Job:\n\n**Being Yourself.**\n\nThe WP Media team is diverse and composed of people from all over the world. **Respect**, **collaboration**, and **inclusivity** are some of our core values (more on this below). Every day of work is an exciting opportunity to get in touch with fantastic people who will enrich your cultural and professional background.\n\n**Proficient knowledge of English.**\n\nEmpathetic and collaborative communication is key: you are comfortable writing, speaking, and listening in English with technical and non-technical teammates.\n\n**Passion and humbleness.**\n\nYou are a skilled, passionate, and humble developer who is friendly, collaborative, and supportive. Solving problems and building solutions that help people are the values that make your work special and rewarding.\n\n**Considering how your work impacts others.**\n\nYour code is a pleasure to use, read, and understand. When working in the codebase, you leave things better than when you found them. You value personal growth and constructive feedback. People feel good around you because you love sharing what you know while continuously improving yourself, remaining thoughtful and flexible in your approach.\n\n**Proven SaaS infrastructure experience.**\n\nYou bring proven experience in building, improving, optimizing, securing, scaling, and maintaining SaaS infrastructures. You know sysadmin on Linux-based web servers. You have solid experience in VPS and maybe even Google Cloud or AWS. You can make technical decisions on how to improve our infrastructure including evaluating managed services, security, reliability, and scalability.\n\n**Love DevOps.**\n\nYou love building tools, pipelines, and images that help your teammates be more productive. You have experience in writing shell scripts for pipelines and task bots. You configure infrastructures using Terraform. You leverage Ansible to automate the build process. You know how to build different Docker images for mashup testing environments.\n\n**Skilled Django API Developer.**\n\nYou are a skilled Django API Developer. Youโ€™ve built, maintained, and continuously improved APIs. You follow agile processes in collaborating during sprints with the rest of the team.\n\n\n*Do you want to know a few other things we appreciate about our candidates? Donโ€™t worry if you donโ€™t have experience in any of these areas. Weโ€™ll teach you.*\n\n* **Previous freelance or remote job experience.**\nSlack will be your virtual office, where all the life of the company takes place.\n\n* **Know the web performance.**\nWe will train you for this, and we will always have your back, don't worry! But if you already have experience with web performance optimization, let us know. ๐Ÿ˜‰\n\n* **The involvement in the developer community.**\nWe support our teammates to attend and/or speak at conferences, and to volunteer within the community.\n\n* **Love for cats or Corgis!** ๐Ÿ˜ธ๐Ÿถ\nWhat would our working days be without our four-legged friends?\n\n\n# What Else You Should Know About Our Company: WP Media\n\nFounded in 2014 in the beautiful Lyon, France, [WP Media](http://wp-media.me/) is an equal opportunity employer with a distributed team of +20 teammates living around the world.\n\n![](https://workablehr.s3.amazonaws.com/uploads/photos/12886/aab10eb0b776866386d1147b2467690b.jpg)\n\n\n# Do We Share the Same Values?\n\n**Mutual respect**, **collaboration**, and **inclusivity**.\n\nThese are the fundamental values that support our life as a team.\n\n**Healthy balance between work and private life.**\n\nWe encourage our employees to enjoy their family and their hobbies with flexible working hours and minimum vacation policy (you should take a *minimum* of 5 weeks per year: really, we donโ€™t count them!).\n\n![](https://workablehr.s3.amazonaws.com/uploads/photos/12886/b01b23f92b80e30df4db10d06766d469.jpg)\n\n**We care about the work you do, not about the hours you sit at your desk.**\n\nYou can organize your working day with flexible working hours. There are no time cards to stamp, just customers to make happy and friendly teammates to work with!\n\n**Transparent culture.**\n\nWe have a [public salary grid](https://wp-rocket.me/blog/our-salary-grid-is-now-public/). Once a year, when the company does well, we **share our profits** with the team in the form of bonuses.\n\n**We like to see each other in person whenever possible.**\n\nEvery year, we organize a trip with the whole team and **spend a week of coworking and fun activities together**.\n\nTo give you an idea, so far we have traveled to Spain, Portugal, and Mexico:\n\n![](https://workablehr.s3.amazonaws.com/uploads/photos/12886/cd168b3f16d7b68196cdbf5baa833938.jpg)\n\n\nNow that we've told you so much about us, it's your turn. ๐Ÿ˜‰\n\nLet us know why you would like to become our **SaaS Developer** and why you think you are the person we are looking for.\n\nWe canโ€™t wait to receive your application! ๐ŸŒŸ\n\n#Location\n๐ŸŒ Worldwide


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marketing

 

cmo

 

products

 

wordpress

This job post is closed and the position is probably filled. Please do not apply.
**About the job**\n\nMake the web faster and impact the world with your talent.\n\nWeโ€™re currently seeking an experienced Chief Marketing Officer (CMO) to define strategic plan and lead implementation of marketing strategy for our main product WP Rocket.\n\nWP Rocket is a premium caching plugin that provides both lightning speed for WordPress websites and easy set up. To minimize the configuration needed by the site owner, WP Rocket enables the key best web performance practices upon activation.\n\nItโ€™s the most user-friendly caching plugin: the ability to empathize with our customers, in order to improve their experience with the plugin is very important. We also pride ourselves on providing fast and friendly support to make sure our customers are happy!\n\nAs CMO of WP Rocket, you will lead outreach to new potential customers and drive customers acquisition and retention, development and execution of marketing programs, performance metrics, promotional strategies, or loyalty programs. You will work closely with our Chief Growth Officer (CGO) and a content writer on our website content, and emailing campaigns.\n\nYou will also work with CEO, CGO and COO in a board of directors each month to define and share your strategic plan and results.\n\n**Your job will include**:\n* Define, write and drive all marketing communication activities to ensure customers acquisition, conversion and retention\n* Define, write and oversee marketing communication campaigns\n* Orchestrate our team of experts (SEO, Design, Developers, Social media ...)\n* Develop and maintain key metrics measuring of marketing and communication efforts, to be reported monthly and as requested\n* Implement marketing communications tools and technologies\n* Collaborate with our Product Owner on product communication strategy\n\n**About you**\n\nStrong communication skills and the right balance in independence are important: to work with several teammates in remote, clear communication and self-motivation are essential.\n\nOpen, curious, youโ€™re innovative, creative and constantly looking for ways to improve upon things. You have a minimum of 3-5 yearsโ€™ experience as CMO for a product company and demonstrated ability to effectively communicate, write, and management.\n\nData-driven decision mentality, your mindset is firmly focused on the growth of a remote start-up, focused on the WordPress market, and international customers.\n\n**What we need is the following:**\n\n* Minimum of 3-5 yearsโ€™ experience as CMO for a product company\n* Time zone Europe\n* Outstanding written, visual, and oral communication skills\n* Registration, subscription, and/or e-commerce experience is required (manage marketing funnel through conversion)\n* Ability to easily shift from big picture strategy to hands-on execution.\n* Experience with segmentation & targeting (CRM), acquisition & retention (LTV), pricing & revenue (P&L and RPU) and conversion reporting & analytics (KPI).\n* Strong web analytics experience (Google Analytics)\n* Email Marketing expertise\n* Ability to flexibly adapt to a constantly growing landscape\n* Demonstrated ability to work with inside and outside resources\n* Experience with WordPress is a plus\n* In love with cats, corgies or both\n\n**About WP Media**\n\nWP Media is the company behind WP Rocket and our other performance plugin Imagify.\nFounded in 2014, weโ€™re a fully remote distributed team that is growing.\n\n**Hereโ€™s what we offer:**\n* Friendly team\n* Work remotely\n* Flexible hours\n* Loose vacation policy\n* Profit sharing plan\n* Annual Bonus\n* Annual budget to go to WordCamps and conferences\n* Monthly budget for your remote work needs\n\nWe encourage employees to enjoy their personal life by having flexible hours and unlimited vacation. We care about the work you do not the hours you do, and we want you to feel happy and fulfilled.


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This job post is closed and the position is probably filled. Please do not apply.
Our marketing team is seeking a Partner & Affiliate Marketing Manager. This person will be responsible for defining and managing partner & affiliate marketing strategies to drive profitable growth and revenue for our two products: WP Rocket & Imagify.\n\nResponsibilities will include partnership development, affiliate program maintenance and marketing project management. The role will report to the Chief Growth Officer. As Partner & Affiliate Marketing Manager, you are responsible for:\n\n\n* Building relationships with prospective partners and affiliates.\n\n* Negociate and manage partner agreements, compensation models, commission structures, and engagement requirements.\n\n* Implement initiatives that enhance partners & affiliates productivity, generate revenue opportunities and increase ROI.\n\n* Proactively cultivate and establish strong, trusted relationships with partners and affiliates to achieve monthly growth goals.\n\n* Manage the complete lifecycle of each affiliate program including recruitment, onboarding, etc.\n\n* Collaborate with internal stakeholders to create new landing pages for our partners and affiliates.\n\n* Creation of a blogger outreach program to write product reviews and Youtube tutorials.\n\n\n\n\nApply online : https://wp-media.workable.com/jobs/637284/candidates/new\n


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wordpress

 

product manager

 

exec

This job post is closed and the position is probably filled. Please do not apply.
We are seeking a Product Owner who has a passion for Agile project management and creating new and effective delivery processes. You will be responsible for driving and defining the releases for our two products: WP Rocket and Imagify.\n\nThis role includes leading cross-functional resources necessary for successful product definition and you should have a solid grasp on project management, data analytics, strategy, and Agile methodologies in order to deliver high-quality products.\n\nAs Product Owner, collaborating with the people and resources in your team, you are responsible for:\n\n- Backlog management, iteration planning, and elaboration of the user stories\n- Guiding the team and organization on how to use Agile best practices and values\n- Consolidating data into user stories and necessary product requirements\n- Collaborating with UI/UX team, support team, CEO and CGO, and developers to establish timeline workflows and goals\n- Ensuring product aligns with company mission and goals\n- Establishing competitor benchmarks\n- Leading the planning product release plans and set expectation for delivery of new functionalities\n- Understanding knowledge of the market, the support, the users, and the roadmap for the product.\n- Represents the customer, interfaces and engages the customer\n\n*About WP Media*\n\nFounded in 2014, WP Media is a distributed team of 18, based in France, Germany, Spain, Serbia, Canada, USA and India. We are best known as the creators of WP Rocket and Imagify.\n\nWP Rocket is used on +325 000 websites and by +48 000 customers.\n\nIn addition to WP Rocket, our other product is:\n\n- Imagify - A free image optimization service, including a free WordPress plugin: we've already optimized more than 275,000,000 images!\n\nWe encourage employees to enjoy their family and life by having flexible hours and unlimited vacation. We care about the work you do not the hours you do.\n\nWe've a very strong transparency culture, within our team and to the public:\n\n- We share our insights\n- We have a public Salary Grid\n\n*REQUIREMENTS*\n\nBasic Requirements\n\n- Good English speaking and writing skills, French is a bonus but not required\n- In love with cats (love of Corgis is a bonus)\n- Previous freelance or remote work experience is a bonus\n- Two years previous experience as a product owner, combined with business analyst, or in a related field\n- Ability to communicate clearly and concisely across technology and the business teams\n- Solid Agile experience and understanding of the product life cycle\n- Understanding of technology; Language and Applications (WordPress, Caching, Web Performance, Git)\n- Comfortable working with multiple teams in remote\n- Excellent verbal and written communication skills\n- Accurate and precise attention to detail\n- Able to build strong interpersonal relationships UI/UX team, developers, team support and leadership\n- Knowledge in the WordPress ecosystem (but that's not a requirement)\n\n*BENEFITS*\n\n- Friendly team\n- Work remotely\n- Flexible hours\n- Loose vacation policy\n- Profit sharing plan\n- Annual Bonus\n- Annual budget to go to Conferences\n- Monthly budget for your remote work needs\n\n


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