\nThe General Counsel provides expert and strategic legal advice to the board and executive committee on all legal matters relating to the business and its entities. The General Counsel will be involved in all of Stitch’s products, alongside any new product lines that are in development.\n\nKey Responsibilities\n\n* Manage the tactical and strategic legal support related to products and solutions to advance Stitch’s corporate objectives\n\n* Internally advise and work with our Product, Engineering, Business Development, Growth and other teams to develop a regulatory roadmap that allows Stitch to go-to-market effectively with its payments and data products\n\n* Draft, review and negotiate a wide range of legal documentation that meets both local regulation requirements and product & sales objectives, such as customer / partner contracts, service-level agreements, and terms & conditions\n\n* Originate and manage outsourced / localized legal & compliance relationships on a per-territory basis where additional advisory may be required\n\n* Provide consultation and handle commercial law issues, such as partner agreements, tax issues, etc.\n\n* Oversee the gathering of international documentation to meet external reporting obligations, whether facing regulators, investors, customers, or any other external counterpart\n\n* Develop, coordinate, and/or oversee internal and external audit procedures\n\n* Assist Stitch’s customers in mitigating legal and commercial risks by providing solution-oriented guidance\n\n\n\n \n\nRequirements\n\n\n* A qualified lawyer with 12 years or more legal experience in payments & financial services, a solid academic and training background and licensed to practice in South Africa\n\n* Experience across a range of commercial and technology contracts and the ability to analyze and identify the core legal issues, skilled at explaining technical problems succinctly and clearly\n\n* Deep knowledge of applicable global and local payments and data compliance regulation e.g., GDPR, and open banking regulations\n\n* A working knowledge of data privacy and intellectual property issues and how they relate to emerging technology in the payments industry.\n\n* Familiarity with information security standards such as ISO 27001 and CIS Top 18\n\n* Ability to develop relationships with relevant regulators (payments bodies, Central Banks or other regulatory bodies) across relevant jurisdictions\n\n* Prior track record working cross-functionally to enable regulatory compliance across multiple dimensions of a high-growth business: within product (e.g. as counsel to product design and T/Cs), within business development (e.g. identifying ways to onboard partners and customers in a compliant way), and within technology (e.g. working with information security to build a robust IS org)\n\n* A fast learner who can gain rapid familiarity with complex products, services and legal frameworks and maintain knowledge of those changing products, services and legal frameworks.\n\n\n \n\n#Salary and compensation\n No salary data published by company so we estimated salary based on similar jobs related to Design, Legal and Sales jobs that are similar:\n\n $50,000 — $110,000/year\n
\n\n#Benefits\n 💰 401(k)\n\n🌎 Distributed team\n\n⏰ Async\n\n🤓 Vision insurance\n\n🦷 Dental insurance\n\n🚑 Medical insurance\n\n🏖 Unlimited vacation\n\n🏖 Paid time off\n\n📆 4 day workweek\n\n💰 401k matching\n\n🏔 Company retreats\n\n🏬 Coworking budget\n\n📚 Learning budget\n\n💪 Free gym membership\n\n🧘 Mental wellness budget\n\n🖥 Home office budget\n\n🥧 Pay in crypto\n\n🥸 Pseudonymous\n\n💰 Profit sharing\n\n💰 Equity compensation\n\n⬜️ No whiteboard interview\n\n👀 No monitoring system\n\n🚫 No politics at work\n\n🎅 We hire old (and young)\n\n

\nWith highly technical products, Stitch is looking to hire a Head of Client Solutions to build out a function responsible for ensuring Stitch’s products solve customers’ various business needs, as well as guiding the implementation and onboarding process for integrations. \n\nThis is a great role for those that want to architect and build developer first solutions. You will also have the opportunity to be exposed to/work with developers across most of the enterprises in South Africa and abroad. \n\nThe ideal candidate will have experience in customer-facing engineering or product teams, and will be comfortable partnering closely with Account Executives or other salespeople to break down highly technical products to prospective customers’ teams in a transparent and compelling way. \n\nIn addition, the Head of Client Solutions will play a role in assisting with onboarding customers across all acquisition channels, refining the tools and platform (such as our documentation, SDKs, and quickstart guides) for enterprise customers.. \n\nResponsibilities \n\n\n* Work closely with the sales, customer success, onboarding and product/engineering teams to understand the customer use-case, technical environment and ensure a smooth implementation of the Stitch API \n\n* Work closely with operational teams (Fraud, Support, Finance etc) to ensure a smooth transition from implementation and go-live to BAU\n\n* Own the pre and post-sale technical implementation processes by acting as a bridge between sales, onboarding, engineering and customers. \n\n* Support and Educate customers on the Stitch API, functionality, product and the technology involved in order to ensure\n\n\n* A smooth implementation taking operational concerns and previous pain points into account\n\n* An easy architectural or technology review and approval process found in most enterprises\n\n* A great customer and developer experience\n\n* Industry best practices are adhered to \n\n\n\n\n\n\n\n\n\n* Define and monitor quarterly goals of the solutions team \n\n* Prioritise customers based on business context and proactively manage relationships to delight customers at various touch points along the sales, implementation and growth process \n\n* Use customer and industry insights to help inform product and technology decisions.\n\n* Identify areas where we could assist customers further (e.g. other use cases) and liaise with sales if the product needs to be expanded. \n\n* Manage and Mentor team members to grow within the Solutions function\n\n* Alongside all elements of the above\n\n\n* Develop tools and solutions to improve developer experience (DevX) eg. Docs, IDE’s, SDK’s, Open Source Demos, plugins and more\n\n* Develop bespoke integrations for key customers using Stitch\n\n* Guide customers through the technical integration process, starting from testing all the way through to go-live\n\n* Answer client technical product questions e.g.. constraints, requirements, integration stack, recommendations \n\n* Advise technical solutions for prospective and new customers planning to integrate Stitch, including demo’ing and showcasing the product integration process\n\n* Define, produce, and evolve platform and tooling to support smooth integration processes across all acquisition channels and various types of customers lead error management and technical investigations during integration, and answer Stitch related product integration queries (API documents, testing, go-live preparation)\n\n* Monitor & Create customer metrics alongside to proactively detect any integration, degradation or conversion issues\n\n* Perform Quality Assurance reviews (QA) and User Acceptance Testing (UAT) during go-live phases\n\n* Host client integration workshops, code review workshops and check-ins to advise customers on best practices during technical integration process\n\n* Work with our product & engineering teams to translate prospect feedback into meaningful product insights\n\n\n\n\n\n\n\n\nRequirements \n\n\n* 8+ years in a customer-facing role. \n\n* Leadership and organisational management experience. \n\n* A track record of success in technology innovation, architecture and management\n\n* Bachelor’s degree in Computer Science or equivalent working experience\n\n* Empathy for customer objectives and pain points (i.e. the ability to walk in a customer's shoes and understand their biggest problems). \n\n* Previous customer-facing experience (advantageous: in a technical sales role)\n\n* Ability to quickly understand new technologies and complex concepts quickly (advantageous: a track record of success in financial technology or technology startup)\n\n* Hands on technical experience building software \n\n\n\n\nAdvantageous: \n\n\n* Strong network in the local Fintech or Banking space. \n\n* Interest in Open Banking. \n\n* Strong knowledge of customers in various key markets - including South Africa, Nigeria, Kenya, and Ghana. \n\n* Experience in working in B2B SaaS, API or Payments companies. \n\n* Experience operating within a regulated environment, as well as relationships with key stakeholders in it. \n\n* Bonus: Experience building open source tools or implementing DevX\n\n\n\n\nA snapshot of our current stack \n\n\n* Typescript \n\n* Kubernetes \n\n* Node.js \n\n* GraphQL \n\n* React \n\n* Next.js \n\n* IdentityServer4 (dotnet core) \n\n* PostgreSQL \n\n* Github & Github Actions \n\n* Snowflake \n\n* DataDog \n\n* Azure\n\n\n \n\n#Salary and compensation\n No salary data published by company so we estimated salary based on similar jobs related to Testing, Finance, API and Sales jobs that are similar:\n\n $45,000 — $77,500/year\n
\n\n#Benefits\n 💰 401(k)\n\n🌎 Distributed team\n\n⏰ Async\n\n🤓 Vision insurance\n\n🦷 Dental insurance\n\n🚑 Medical insurance\n\n🏖 Unlimited vacation\n\n🏖 Paid time off\n\n📆 4 day workweek\n\n💰 401k matching\n\n🏔 Company retreats\n\n🏬 Coworking budget\n\n📚 Learning budget\n\n💪 Free gym membership\n\n🧘 Mental wellness budget\n\n🖥 Home office budget\n\n🥧 Pay in crypto\n\n🥸 Pseudonymous\n\n💰 Profit sharing\n\n💰 Equity compensation\n\n⬜️ No whiteboard interview\n\n👀 No monitoring system\n\n🚫 No politics at work\n\n🎅 We hire old (and young)\n\n