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There are now 15 Remote Jobs at snowplow-analytics tagged Customer Support, Engineer and Sys Admin
such as Support Engineer, Site Reliability Engineer Working With AWS GCP Azure and Support Engineer

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Snowplow Analytics


Support Engineer UTC 2

Support Engineer UTC 2


Snowplow Analytics


engineer

engineer

1mo
\nSupport Engineer \nRemote, up to UTC +/- 2 \n\nOur Snowplow Insights offering has grown significantly over the last year, and we now orchestrate and monitor the Snowplow event pipeline for nearly 200 customers, many of them processing billions of events per month. The support that we provide to our customers is a core part of the Snowplow Insights offering, and we strive to provide the best technical support of any analytics vendor.\n\nWe have implemented a full “follow the sun” support model at Snowplow, with our six Support Engineers working in six well-distributed time zones (East & West Coast US, Canada, Spain, Portugal, Russia). We are now looking to hire an additional Support Engineer in a central European timezone, in the UTC +/- 2 time zone range. \n\nThis is a Support Engineering role - not a Support Agent role. We are looking for candidates who can learn, troubleshoot and explain the many complex technical systems that make up the Snowplow offering. We expect you to have an analytical mind, a high level of customer empathy and an enthusiasm for improving processes and systems. Depending on where your passions lie, there is a path from Support Engineering at Snowplow into Customer Success, Implementation Services, Tech Ops or Engineering.\n\nResponsibilities for our Support Engineer will include\n\n\n* Handling customer tickets in Zendesk, resolving if possible or escalating further to our Customer Success, Implementation Services, Tech Ops, Engineering or Product teams.\n\n* Handling Snowplow pipeline incidents in OpsGenie, communicating the failure to our customers and either resolving if possible, or working with the customer and/or Snowplow teams to resolve.\n\n* Providing help to the open-source Snowplow community in our Discourse forums.\n\n* Working with customers on regular support tasks including: upgrading their Snowplow pipelines; sharing security best practices; enabling new Snowplow features for their account.\n\n* Creating playbooks, documentation and software to reduce your support workload even as we add more customers.\n\n* Collaborating with Snowplow teams on bug fixes and new features for both our open source projects and our proprietary orchestration and monitoring technology.\n\n* Constant awareness of open and ongoing issues and actively checking and updating open tickets.\n\n\n\n\nExcellent customer support is at the core of Snowplow’s commercial offering. You will join the support rotation, and take on an agreed number of evening and weekend support hours (compensated both in money and time). While the ongoing Snowplow Insights support commitment is the first priority, our Support Engineers will regularly take full days to work on projects that are strategic for the Support team or wider company.\n\nBeing in the European timezone, you will have regular opportunities to interact with the wider company, including at Snowplow’s office in London, our company Away Weeks and at our various meetups across Europe.\n\nThe environment you’ll be working in\n\nOur company values are Transparency, Honesty, Ownership, Inclusivity, Empowerment, Customer-centricity, Growth and Technical Excellence. These aren’t just words we plucked out of thin air, we came up with them together as a company and are continually looking to find new ways to weave these into our day to day operations. From flexible hours and working locations to the way we give feedback, we’re passionate about building a company that supports both company and individual development. \n\nWe’d love to get to know you if\n\n\n* Data or programming is your thing! This role would be a great fit for somebody who has completed an analytically rigorous degree or programming bootcamp, or has experience in programming, QA or other automation.\n\n* You enjoy helping people. You communicate with clarity and empathy.\n\n* New programming language? You’re on it! You have a broad technical curiosity and proven technical understanding.\n\n* Broader business challenges interest you. Snowplow customers are highly technology- and>I have an idea! You have a passion for problem solving.\n\n* Can we automate? Yes, we can. You will be constantly working with customers and internal Snowplow teams to solve Snowplow Insights problems in as effective, time-efficient and repeatable way as possible - you must love troubleshooting.\n\n* Process makes perfect. You have a mature attitude to security, documentation and process.\n\n* Reliability is key. Snowplow Insights customers trust us with their event pipelines and AWS and GCP accounts - this is a huge responsibility and informs everything we do.\n\n\n\n\nWhat you’ll get in return\n\n\n* A competitive package, including share options\n\n* 25 days of holiday a year (plus bank holidays)\n\n* MacBook or Dell XPS 13/15\n\n* Freedom to work wherever suits you best \n\n* Two fantastic company Away Weeks in a different European city each year (the next one is in Bratislava in November!)\n\n* Work alongside a supportive and talented team with the opportunity to work on cutting edge technology and challenging problems\n\n* Grow and develop in a fast-moving, collaborative organisation \n\n* Convenient location in central London (Shoreditch)\n\n* Continuous supply of Pact coffee and healthy snacks in the office when you’re here!\n\n\n\n\nSnowplow is dedicated to building and supporting a brilliant, diverse and hugely inclusive team. We don't discriminate against gender, race, religion or belief, disability, age, marital status or sexual orientation. Whatever your background may be, we welcome anyone with talent, drive and emotional intelligence.

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This year

Snowplow Analytics

 

Mobile Engineer

Mobile Engineer  


Snowplow Analytics


mobile

engineer

mobile

engineer

4mo
\nMobile Engineer (Data Collection)\n\nLondon or remote (happy to work in UTC +/- 3)\n\nBuild the mobile data analytics platform you’ve always dreamed of using. Snowplow want to provide best in class mobile tracking libraries, enrichments, models and solutions, so that mobile engineers can see the difference they’re making to their customers.\n\nAt Snowplow, we are on a mission to empower people to differentiate with data. We provide the technology to enable our customers to not only take control of their data, but empower them to do amazing things with that control.\n\nThere are tens of thousands of pipelines using our open source pipeline worldwide, handling data emitted from over half a million sites, apps and IOT devices. We also collect, validate, enrich and load up to 5 billion events for our own customers each day. We help our users to securely and responsibly track comprehensive data sets to drive their key business decisions.\n\nThe Opportunity\n\nWe’re looking for an experienced iOS and/or Android engineer to join our team and progress our data collection capabilities. If you know one, we’d like you to learn the other too, but most importantly we’d like to find someone who fully understands and is enthusiastic about solving the mobile analytics problem. It would be a real bonus if you also have a working knowledge of JavaScript and some server side languages (Java, Python, Golang, the list goes on!) to contribute to our wide range of trackers.\n\nSnowplow has seen significant growth over the last 12 months and we’re set to grow further in 2019. You will be joining a team of 12 engineers who work closely with our tech ops, support, product and customer teams. There is huge opportunity to learn more about all aspects of engineering and data, from code to customers. We love working with people who jump at the opportunity to own new challenges and are dedicated to building a great team and product!\n\nWhat you’ll be doing\n\n\n* Contributing to our many open source projects and adding to the capability of our tracking solutions.\n\n* Providing your expertise in iOS (Objective-C) and Android (Java) engineering to enable the team to extend the trackers.\n\n* Owning the engineering experience of adopting the trackers and engaging the community on further improvements.\n\n* Continuing to improve our testing and deployment processes so that we can ship features quickly and with confidence.\n\n* Working closely with our Product Office and the wider team on building the best solutions for our customers.\n\n* Being an active part in decision making on what we build and how we deliver it. You’ll bring a different perspective and we’ll want your input!\n\n\n\n\nWe’d love to hear from you if\n\n\n* The idea of working for a growing startup excites you.\n\n* You have experience working collaboratively on complex engineering projects.\n\n* You’ll be technically excellent in at least one of Objective-C or Java development, and willing and able to pick up the other if required.\n\n* Our data security and integrity are fundamental to what we do. You’ll need a solid understanding of security threats and how to overcome them.\n\n* Previous experience in data is a plus, but most importantly you’re enthusiastic about data and how it can empower our customers to make good decisions.\n\n* You don’t wait to be told what to do. You can accept a mission, drive toward it and recognise when you need support or more direction.\n\n* We can’t do everything today. You’ll be pragmatic in your approach to software delivery and balance our speed of learning with our commitment to providing a reliable and trusted service to customers\n\n* Our remote team depends on expert collaborators to work effectively. You’ll be a great communicator and enjoy working closely with the team.\n\n\n\n\nWhat you’ll get in return\n\n\n* A competitive package based on experience, including share options\n\n* 25 days of holiday a year (plus public holidays wherever you’re located)\n\n* Freedom to work from wherever suits you best. We trust our team to find the right environment for them to do their best work\n\n* Two fantastic company Away-Weeks in different European cities each year (last one was in Lisbon in May 2019)\n\n* Enjoy fun events in and around London organised by our Cultural Work Committee \n\n* Grow and develop in a fast-moving, collaborative organisation full of supportive and talented people. \n\n* Convenient location in central London (specifically Shoreditch) for frequent collaboration or occasional visits, depending on where you’re based\n\n* Continuous supply of Pact coffee and healthy snacks in the office\n\n* A high spec MacBook or Dell XPS 13/15\n\n\n

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Snowplow Analytics


Site Reliability Engineer

Site Reliability Engineer


Snowplow Analytics


sys admin

engineer

admin

sys admin

engineer

admin

4mo
\nSite Reliability Engineer (AWS)\n\nRemote, ideally located in the UTC -4 to -6 region \n\nSnowplow enables you to track any event data; ask any question of that data and use any tool you want to answer it. We want to empower people and companies to do transformative things using data.  As a company, we have almost doubled in size over the last 18 months and we’re not looking to slow down.\n\nTo support our growth, we are now looking for an SRE (Site Reliability Engineer) to join our Tech Ops Team. You’ll be taking the lead on all things AWS including development and improvements of the current stack and rolling out new features - all whilst keeping these environments running smoothly. We would love to hear from you if the idea of programmatically controlling thousands of production environments excites you!\n\nThe Opportunity: \n\nOur Private SaaS offering has grown significantly over the past year and we now orchestrate and monitor Snowplow event pipelines across more than 150 customer-owned AWS & GCP sub-accounts.  Each account has its own individualised and optimised stack and all are capable of processing many billions of events per month.\n\nWe are looking for another SRE to help us grow to managing 1,000 and then 10,000 AWS, GCP & Azure accounts. You will be pioneering solutions to managing estates of this size through cutting edge monitoring and automation. You’ll work closely with our Tech Ops Lead on all aspects of our proprietary deployment, orchestration and monitoring stacks.\n\nTech Ops has two areas of responsibility: the centralised services we provide customers and their pipeline infrastructure hosted in their own AWS or GCP accounts.  Within both domains we are striving to increase service reliability, fulfil customer requests in a timely fashion, and automate recurring tasks.  Task automation is essential as our customer base grows, because our infrastructure estate scales linearly with our customer numbers, unlike most software businesses.\n\nThe challenge of automating the maintenance and deployment of thousands of individualised stacks is an enormously ambitious undertaking and a hugely exciting infrastructure automation challenge!\n\nThe environment you’ll be working in:\n\nOur company values are Transparency, Honesty, Ownership, Inclusivity, Empowerment, Customer-centricity, Growth and Technical Excellence. These aren’t just words we plucked out of thin air, we came up with them together as a company and are continually looking to find new ways to weave these into our day to day operations. From flexible hours and working locations to the way we give feedback, we’re passionate about building a company that supports both company and individual development.\n\nWhat you’ll be doing:\n\n\n* Maintaining and developing our growing Terraform infrastructure-as-code stacks which we use to deploy infrastructure for all internal and client use cases\n\n* Maintaining our internal infrastructure stacks which include the HashiCorp suite as well as our Snowplow Insights UI and VPNs\n\n* Participating in our on-call rotation to help us serve our client base 24/7\n\n* Taking rotations of L3 Technical Support where you will be responsible for triaging and dealing with infrastructure issues\n\n* Handling high-severity internal or customer incidents, ensuring we meet all SLAs\n\n\n\n\nWhat you bring to the team:\n\n\n* Has worked with AWS in a production capacity - experience in GCP and/or Azure is a bonus\n\n* Has worked with Terraform, CloudFormation or some form of infrastructure-as-code tooling\n\n* Any experience with the HashiCorp stack (Vault, Consul, Nomad) and understanding their role in infrastructure automation is a bonus\n\n* Has worked with Docker and is familiar with container-based architectures\n\n* Knowledgeable about the Linux operating system and how to manage servers in a production capacity\n\n* Knowledgeable about Cloud networking principles and how to troubleshoot issues in this space\n\n* Comfortable scripting in one or more of: Bash, Python, Ruby or Perl\n\n* Comfortable programming in one or more of: Java, Scala, Golang or Python\n\n\n\n\nWhat you’ll get in return:\n\n\n* A competitive package based on experience, including share options 25 days of holiday a year (plus bank holidays)\n\n* MacBook or Dell XPS 13/15\n\n* Two fantastic company Away Weeks in a different European city each year (the last one was in May 2019 in Lisbon)\n\n* Work alongside a supportive and talented team with the opportunity to work on cutting edge technology and challenging problems\n\n* Grow and develop in a fast-moving, collaborative organisation\n\n* Enjoy fun events in and around London organised by our Cultural Work Committee\n\n* If based in London, convenient office location in central London (Shoreditch) and a continuous supply of Pact coffee and healthy snacks\n\n\n

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Snowplow Analytics

 

Support Engineer For Growing UK Based Data Analytics Startup

Support Engineer For Growing UK Based Data Analytics Startup  


Snowplow Analytics


stats

engineer

stats

engineer

7mo
\nSupport Engineer Remote, UTC -3 to UTC -4 Our Snowplow Insights offering has grown significantly over the last year, and we now orchestrate and monitor the Snowplow event pipeline for nearly 200 customers, many of them processing billions of events per month. The support that we provide to our customers is a core part of the Snowplow Insights offering, and we strive to provide the best technical support of any analytics vendor. We have implemented a full “follow the sun” support model at Snowplow, with our three support engineers working in three well-distributed time zones (Alberta, Canada; Berlin, Germany; Krasnoyarsk, Russia). We are now looking to hire a support engineer between the EMEA and AMAS timezones, in the UTC -3 to UTC -4 time zone range. We can be slightly flexible around this timezone range, but this is not a role for a candidate working nights. This is a support engineering role - not a support agent role. We are looking for candidates who can learn, troubleshoot and explain the many complex technical systems that make up the Snowplow offering. We expect you to have an analytical mind, a high level of customer empathy and an enthusiasm for improving processes and systems. Depending on where your passions lie, there is a path from Support Engineering at Snowplow into Customer Success, Implementation Services, Tech Ops or Engineering. Responsibilities for our fourth support engineer will include: Handling customer tickets in Zendesk, resolving if possible or escalating further to our Customer Success, Implementation Services, Tech Ops, Engineering or Product teams Handling Snowplow pipeline incidents in OpsGenie, communicating the failure to our customers and either resolving if possible, or working with the customer and/or Snowplow teams to resolve Providing help to the open-source Snowplow community in our Discourse forums Working with customers on regular support tasks including: upgrading their Snowplow pipelines; sharing security best practices; enabling new Snowplow features for their account Creating playbooks, documentation and software to reduce your support workload even as we add more customers Collaborating with Snowplow teams on bug fixes and new features for both our open source projects and our proprietary orchestration and monitoring technology Constant awareness of open and ongoing issues and actively checking and updating open tickets Excellent customer support is at the core of Snowplow’s commercial offering. You will join the support rotation, and take on an agreed number of evening and weekend support hours (compensated both in money and time). While the ongoing Snowplow Insights support commitment is the first priority, our support engineers will regularly take full days to work on projects that are strategic for the Support team or wider company. Being partly in the European time zone, you will have regular opportunities to interact with the wider company, including at Snowplow’s office in London, our company away-weeks and at our various meetups across Europe. The environment you’ll be working in: Our company values are Transparency, Honesty, Ownership, Inclusivity, Empowerment, Customer-centricity, Growth and Technical Excellence. These aren’t just words we plucked out of thin air, we came up with them together as a company and are continually looking to find new ways to weave these into our day to day operations. From flexible hours and working locations to the way we give feedback, we’re passionate about building a company that supports both company and individual development. We’d love to get to know you if: This role would be a great fit for somebody who has completed an analytically rigorous degree or programming bootcamp, or has experience in programming, QA or other automation You communicate with clarity and empathy You have a broad technical curiosity and proven technical understanding Snowplow customers are highly technology- and data-literate, and expect Snowplow Insights support to be responsive, well-informed and always mindful of their business goals You have a passion for problem solving You will be constantly working with customers and internal Snowplow teams to solve Snowplow Insights problems in as effective, time-efficient and repeatable way as possible - you must love troubleshooting You have a mature attitude to security, documentation and process Snowplow Insights customers trust us with their event pipelines and AWS and GCP accounts - this is a huge responsibility and informs everything we do What you’ll get in return: A competitive package based on experience, including share options 25 days of holiday a year (plus bank holidays) MacBook or Dell XPS 13/15 Freedom to work wherever suits you best Two fantastic company Away Weeks in a different European city each year (the next one is in May 2019 in Lisbon) Work alongside a supportive and talented team with the opportunity to work on cutting edge technology and challenging problems Grow and develop in a fast-moving, collaborative organisation Enjoy fun events in and around London organised by our Cultural Work Committee Learn to code or improve your existing skills with our Software Development Guild Convenient location in central London (Shoreditch) Continuous supply of Pact coffee and healthy snacks Snowplow is dedicated to building and supporting a brilliant, diverse and hugely inclusive team. We don't discriminate against gender, race, religion or belief, disability, age, marital status or sexual orientation. Whatever your background may be, we welcome anyone with talent, drive and emotional intelligence.

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Snowplow Analytics


Product Marketer

Product Marketer


Snowplow Analytics


product manager

marketing

non tech

exec

product manager

marketing

non tech

exec

10mo
\nProduct Marketer\n\nLocated in London or Remote (UTC +/- 2)\n\nAt Snowplow, we are on a mission to empower people to differentiate with data. We provide both the technology and services to enable our customers to not only take control of their data, but allow them to do amazing things with that control.\n\nAs part of that effort, we're changing the way that people do digital analytics by helping them move away from a one-size-fits-all mindset and enabling them to collect & own their data themselves.\n\nThe Opportunity \n\nSnowplow has seen significant growth over the last 12 months and we’re not looking to slow down in 2019. As part of our evolution, we’re now looking for our first Product Marketer to sit within our Growth function, reporting into our Growth Manager. You’ll work closely with both Product and Marketing to develop marketing materials and campaign initiatives related to our products and services to both win new business and service existing customers. \n\nWe’re an ambitious, enthusiastic team and are looking for someone to join us who wants to combine a mixture of creative thinking and technical expertise. While you ideally have experience in product marketing, we’re also excited to speak to individuals who have worked in product management or technical content writing who are interested in shifting career paths. We love people who aren’t afraid to tackle new challenges and are happy to work on whatever’s needed!\n\nWhat you’ll be doing:\n\n\n* Conducting market analysis of our competitors’ products and writing detailed product comparison specs \n\n* Identifying target audiences and their needs, developing ideal customer profiles and determining how our product might be able to meet their needs\n\n* Developing messaging and content for our products that is educational, easy to understand and speaks clearly to our customer base \n\n* Collaborating on the go-to-market strategy and driving the content and positioning aspects from concept to launch\n\n* Working cross-functionally with Product, Marketing, Engineering, Sales and the wider company to support ongoing product adoption and GTM launches\n\n* Planning and executing successful product launches and ongoing marketing campaigns that serve to educate customers & prospects on the benefits of Snowplow\n\n* Writing informative blog posts on Snowplow’s latest product launches and case studies on our customers’ Snowplow use cases\n\n* Collaborating with the Product team to create content and campaigns that helps prospects and customers understand and utilise our products \n\n* Directly speaking to our customers to capture content for both messaging and cases studies\n\n* Educating the Sales function on our competitors, market trends, product positioning and new product features\n\n* Helping sales to develop content for webinars, presentations and competitive briefs\n\n\n\n\nWe’d love to hear from you if:\n\n\n* The idea of working for a growing startup excites you \n\n* You have a passion for marketing with 2+ years experience in a product marketing, product management or content role (technical understanding is a must)\n\n* Experience releasing products and services to new and existing markets\n\n* Outstanding written communications skills with ability to translate complex concepts and technology into simple and intuitive messaging \n\n* Acting as the bridge between Product and Marketing, you have an ability to collaborate and work cross-functionally with different teams \n\n* You are proactive and comfortable working under limited supervision and guidance, you don’t require hand-holding \n\n* Excellent time management, organisation and project prioritisation skills\n\n* Deep understanding of technical audiences within the market, you are able to communicate with engineers, analysts, PMs, CIOs and similar positions\n\n* You are adaptable and don’t mind working in an ambiguous, ever-changing environment\n\n* Experience developing and executing GTM plans for B2B companies in different vertical markets is a plus, though not required to succeed in this position\n\n\n\n\nWhat you’ll get in return:\n\n\n* A competitive package based on experience, including share options \n\n* 25 days of holiday a year (plus bank holidays)\n\n* MacBook or Dell XPS 13/15\n\n* Freedom to work wherever suits you best \n\n* Two fantastic company Away-Weeks in a different European city each year (last one was in Madrid in November 2018)\n\n* Work alongside a supportive and talented team \n\n* Grow and develop in a fast-moving, collaborative organisation \n\n* Enjoy fun events in and around London organised by our Cultural Work Committee \n\n* Learn to code or improve your existing skills with our Software Development Guild\n\n* Convenient location in central London (Shoreditch)\n\n* Continuous supply of Pact coffee and healthy snacks \n\n\n

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Snowplow Analytics


Junior Implementation Engineer

Junior Implementation Engineer


Snowplow Analytics


junior

engineer

junior

engineer

1yr

Stats (beta): 👁 644 views,✍️ 0 applied (0%)
\nJunior Data Analyst \n\nIdeally located in Eastern Canada or USA (e.g. New York, Boston, Toronto or Montreal)\n\nAt Snowplow we are on a mission to empower people to use data to differentiate: by providing technology that gives them control of their data, and services that enable them to do amazing things with that control. As part of that effort, we're changing the way that people do digital analytics: moving companies away from having one-size-fits-all vendors like Google Analytics and Adobe dictate what should be done with their data, and enabling them to collect and own their data themselves, so they can decide:\n\n\n* What data they want to collect.\n\n* What questions they want to ask of that data.\n\n* How they want to answer those question. (What analyses techniques to employ, what tools to use to execute those analyses.)\n\n* How they want to action the insight developed.\n\n\n\n\nWe're looking for curiously brilliant individuals to join our Sales & Implementation Engineering team.\n\nWhat the role entails:\n\nThe Sales & Implementation Engineering team at Snowplow helps companies take control of their data, enabling them to solve problems that previously were intractable and identify opportunities that previously were not visible.\n\nAs a member of the Sales & Implementation Engineering team, you will:\n\n\n* help our clients understand what data needs to be captured, advise them on how to best structure it, and help them implement the tracking;\n\n* work with our clients to take their Snowplow data and use it to build insights and design and build data driven products;\n\n* train our clients in our methodology and approach, including how to best use the different tools in the Snowplow arsenal;\n\n* write blog posts and guides to help the broader Snowplow and Digital Analytics communities;\n\n\n\n\nYou'll learn how to:\n\n\n* set up and run event data pipelines;\n\n* best structure data so it can easily be used for analysis and real-time decisioning;\n\n* architect data models (both relational and non-relational) and implement them in SQL and Spark;\n\n* access the data in databases (Redshift, Snowflake, BigQuery, neo4J, ...) and real-time (Elasticsearch, Kinesis, Lambda, ...);\n\n* use modern data analysis tools (Python, Spark, ...)\n\n* set up and use BI tools (Redash, Metabase, Superset, Looker, Tableau, ...);\n\n* use data to solve actual business problems;\n\n* and much more...\n\n\n\n\nYou'll get an on-the-job training in digital analytics and an opportunity to work with some of the most data-sophisticated companies in the world. Snowplow is at the cutting edge of how digital analytics and this role is opportunity help us shape how the industry is changing\n\nWhat we are looking for in a candidate:\n\n\n* You love working with data and are excited to learn new tools and technologies.\n\n* You're self-motivated and prefer to learn by doing, failing, and trying again (often with minimal direction).\n\n* You're a clear thinker who is comfortable explaining her or his thinking, discussing and challenging different approaches, and working collaboratively and creatively to identify new approaches.\n\n* You're a good communicator. You need to be able to work directly with data analysts, data scientists, engineers, product managers, marketers, and management–both at the client and internally at Snowplow. Being able to communicate with clarity and precision, and being responsive to feedback, is as important as your technical ability.\n\n* You have a strong analytical background (BSc or MSc in Maths, Engineering, Economics, Philosophy, ...).\n\n* You have strong technical skills. You need to be proficient at performing data analysis in spreadsheets or any kind of programmatic analysis tool. Prior experience with SQL or any programming language is valuable but not necessary.\n\n* You're interested in how businesses operate. You'll be working with data to solve actual business problems our clients have.\n\n* You have a mature attitude to security, documentation and process. Our clients trust us with their data. This is a huge responsibility and informs everything we do.\n\n* You are able and willing to travel for work (up to 25% of the time).\n\n\n\n\nWhat you’ll get in return:\n\n\n* A competitive package based on experience, including share options\n\n* 23 days of holiday a year (plus bank holidays)\n\n* Freedom to work wherever suits you best (long-term residency will need to be discussed with the team)\n\n* Two fantastic company Away-Weeks in a different European city each year (next one is Madrid in November 2018)\n\n* Work alongside a supportive and talented team with the opportunity to work on cutting edge technology and challenging problems\n\n* Grow and develop in a fast-moving, collaborative organisation\n\n* Improve your coding skills with our Software Development Guild\n\n\n\n\nIf you come and visit us in London:\n\n\n* Convenient location in central London (Shoreditch)\n\n* Continuous supply of Pact coffee\n\n* Enjoy fun events in and around London organised by our Cultural Work Committee\n\n\n

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Snowplow Analytics


Head Of Engineering

Head Of Engineering


Snowplow Analytics


engineer

engineer

1yr
\nHead of Engineering \n\nIdeally located in London, Berlin or Amsterdam (open to other locations)\n\nAt Snowplow, we are on a mission to empower people to differentiate with data. We provide both the technology and services to enable our customers to not only take control of their data, but allow them to do amazing things with that control.\n\nAs part of that effort, we're changing the way that people do digital analytics by moving companies away from a one-size-fits-all mindset and enabling them to collect and own their data themselves.\n\nThe Opportunity \n\nFollowing rapid company growth over the last 12 months, we’re now looking for a Head of Engineering to join us and lead, guide & support our fully-remote engineering team through the next phases of growth. Though the team is still relatively small, they’re already dealing with hugely complex challenges spanning across product, data engineering, cloud architecture, automation and much more.\n\nThe role will comprise of 3 key parts:\n\n\n\n* People Management \n\n\n\n\n\nWe have a talented & diverse team of engineers - it will be your job to coach & mentor them, to ensure their personal development is being looked after and to continue to hire people that are not only strong technically, but also closely align with our company culture (wherever they may be located).  \n\n\n\n* Growth \n\n\n\n\n\nSnowplow’s growth plans are ambitious and a large part of the role will be focused around scaling the technology and coming up with creative ways to overcome obstacles. Our Head of Engineering should be at the forefront of technical innovation, able to prioritise with ease and confident making difficult decisions. We’re looking for someone forward-thinking, who is able to deliver great results now, while also looking ahead at the next hurdle.\n\n\n\n* Technical Excellence \n\n\n\n\n\nWe want to build the possible product and in order to do so, we require technical expertise. We expect our Head of Engineering to do things right and to instil this in the entire team. Best practices, consistent performance and outstanding delivery.\n\nThe role is unique, the challenges are complex and the team is diverse. We’re looking for someone who takes all of this and is excited about solving those challenges, and continuing to build a high-performing engineering team at Snowplow. \n\nThings you’ll be doing:\n\n\n* Own and operate the Agile processes that we are running\n\n* Conduct regular 1:1s, champion personal development and hire awesome talent \n\n* Focus on automation and scaling our current technology \n\n* Hold the team to high standards and deliver outstanding results \n\n* Work closely with Product & Engineering to shape how our product is being developed, delivered & refined \n\n* Improve efficiency & stability \n\n* Lead with authority, positivity and by example \n\n\n\n\nWe’d love to hear from you if:\n\n\n* You have experience of working in an engineering management or leadership position looking after multiple squads\n\n* You have worked with remote teams and are comfortable heading up a geographically distributed team \n\n* You have a background in one or more of the following:\n\n\n\n* Building SaaS & Web Apps\n\n* Data Engineering\n\n* Microservices or Cloud Architecture \n\n\n\n\n\n\n\n* You exude technical leadership & authoritativeness while also fostering an environment of openness & respect \n\n* The idea of growing an engineering team in a fast-paced startup excites you \n\n* You have experience scaling technology \n\n* You inspire and motivate those around you\n\n* You’re confident making difficult decisions and navigating change\n\n\n\n\nWhat you’ll get in return:\n\n\n* A competitive package, including share options \n\n* 25 days of holiday a year (plus bank holidays)\n\n* Freedom to work wherever suits you best \n\n* Two fantastic company Away-Weeks in a different European city each year (the last one was in Milan in May 2018)\n\n* Work alongside a supportive and talented team \n\n* Grow and develop in a fast-moving, collaborative organisation \n\n* MacBook Pro\n\n* Enjoy fun events in and around London organised by our Cultural Work Committee \n\n* Improve your existing skills or mentor more junior developers in our Software Development Guild\n\n* Convenient location in central London (Shoreditch)\n\n* Continuous supply of Pact coffee\n\n\n

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Snowplow Analytics


Summer Software Engineering Internship

Summer Software Engineering Internship


Snowplow Analytics


dev

internship

digital nomad

engineer

dev

internship

digital nomad

engineer

2yr
\nSummer Software Engineering Internship\n\nRemote, UTC up to +/- 5\n\nAt Snowplow, we are on a mission to empower people to differentiate with data. We provide both the technology and services to enable our customers to not only take control of their data, but allow them to do amazing things with that control.\n\nAs part of that effort, we're changing the way that people do digital analytics by moving companies away from a one-size-fits-all mindset and enabling them to collect and own their data themselves.\n\nThe Opportunity\n\nWe’re looking for 2 open source Software Engineering Interns this Summer (May through August), for an 8-16 week paid internship, building on our previous successful Winter & Summer internships.\n\nOur interns work directly on and contribute to projects within the Snowplow open source stack. We have lots of ideas for cool projects to do around Snowplow - and if you have any suggestions of your own, we would love to hear them!\n\nThis is a paid internship; we will consider remote candidates who are up to UTC +/- 5 hours maximum. Most of our engineering team works remotely so you certainly won’t be the only one!\n\nDoes this sound like you?\n\nA Snowplow intern loves coding, enjoys experimenting with new technologies and is happiest working “in the open” on community/team projects. In terms of programming languages, we’ be particularly interested in hearing from you if you love Scala or have experience with big data frameworks.\n\nHowever, our stack consists of Scala, Golang, JavaScript, Objective-C, C#, Java, Python - so, whatever languages you like working in, we can probably find something interesting for you to do. Technologies and tools we use at Snowplow include Spark, Kafka, Elasticsearch, Kinesis and Redshift.\n\nTo apply\n\nIf you’re interested, please send in your CV along with a summary about a piece of software you are proud to have written.Here are some do’s for your application:\n\n\n* Do tell us a little bit about yourself - what you are passionate about, what you are looking for in an internship\n\n* Do share any public profiles or contributions you have on open-source, libre or community projects\n\n* Do share links to publically available code written by you (perhaps something on GitHub or Bitbucket?)\n\n* Do suggest specific projects/initiatives/features that you would like to work on in your internship (it’s okay if you don’t know!)\n\n\n\n\nSome don’ts:\n\n\n* Please don’t share any proprietary or commercial software with us\n\n* Please don’t attach any code to your application (but it’s okay to tell us about code that you could share later on)\n\n\n\n\nAnd that’s it! We look forward to receiving your applications and hearing about all of your amazing ideas.

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Snowplow Analytics


Marketing Operations Analyst

Marketing Operations Analyst


Snowplow Analytics


analyst

ops

marketing

non tech

analyst

ops

marketing

non tech

2yr
\nMarketing Operations Analyst \n\nIdeally based in London or New York, though open to other locations\n\nAt Snowplow, we are on a mission to empower people to differentiate with data. We provide both the technology and services to enable our customers to not only take control of their data, but allow them to do amazing things with that control.\n\nAs part of that effort, we're changing the way that people do digital analytics by moving companies away from a one-size-fits-all mindset and enabling them to collect and own their data themselves.\n\nThe Opportunity\n\nHaving recently brought on our first dedicated Digital Marketing Manager, we’re now looking to expand this new and critical team. The role will comprise of 3 main parts: (i) working with our Growth Team to identify target audiences that will generate ideas for campaigns and drive awareness of Snowplow (ii) executing, tracking, analysing and testing campaigns, (iii) learning and improving, with a view to scaling our marketing function.\n\nYou will be given budget, support and guidance but the rest is up to you. The role comes with huge scope to have a material impact on the growth of Snowplow.\n\nPrior experience in marketing would be beneficial but isn’t essential for this role, we’re more interested in finding someone who is excited by the prospect of joining a growing startup, thrives in an ambiguous environment and can come up with innovative solutions to challenges.\n\nThings you’ll be doing:\n\n\n* Our technology is generic; our customers are not. We need someone to research and understand our target audience so we can tailor our marketing campaigns to fit with their goals\n\n* Our Digital Marketing Manager writes brilliant, insightful content. It will be your job to think how best we can use this content to build effective campaigns\n\n* Just having campaigns however, isn’t enough. We want to know exactly which ones work and why. Therefore tracking, analysing and improving on all live campaigns will be crucial\n\n* We understand the importance of tooling; it’s up to you to decide what works best and we will invest in the tools that you think will best support our growth ambitions\n\n* We believe that collaboration is key. You’ll be working closely with our Sales Team to measure the success of campaigns and uncover whether the right leads are being generated\n\n* We’re growing fast and need to build a function that can scale at pace; you’ll be instrumental in figuring out how we achieve this\n\n\n\n\nWe’d love to hear from you if:\n\n\n* You have a degree in an analytically rigorous field such as Economics, Engineering, Maths, Physics etc, or proven experience in a metrics-focused marketing role\n\n* You’re a doer that gets satisfaction from making things happen\n\n* You are a creative problem-solver\n\n* The opportunity of joining a newly formed team in a growing startup inspires you\n\n* You have a knack for turning content into successful (marketing) campaigns\n\n* You are a logical thinker with a passion for improving processes and figuring out how to make these scale\n\n* You love to delve deep and get under the skin of customers/businesses\n\n* You’re obsessed with metrics and tracking progress\n\n* You love combining technology with imaginative thinking\n\n\n\n\nWhat you’ll get in return:\n\n\n* A competitive package based on experience, including share options\n\n* 25 days of holiday a year (plus bank holidays)\n\n* Freedom to work wherever suits you best\n\n* Two fantastic company Away-Weeks in a different European city each year (next one is Milan in May 2018!)\n\n* Work alongside a supportive and talented team\n\n* Grow and develop in a fast-moving, collaborative organisation\n\n* Learn to code or improve your existing skills with our Software Development Guild\n\n\n\n\nLondon-specific:\n\n\n* Convenient location in central London (Shoreditch)\n\n* Continuous supply of Pact coffee\n\n* Enjoy fun events in and around London organised by our Cultural Work Committee\n\n\n

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Snowplow Analytics


Consulting Data Engineer

Consulting Data Engineer


Snowplow Analytics


consulting

engineer

consulting

engineer

2yr
\nConsulting Data Engineer\n\nIdeally based in London, Berlin or Amsterdam. Other locations will also be considered.\n\nAt Snowplow we are on a mission to empower people to use data to differentiate: by providing technology that gives them control of their data, and services that enable them to do amazing things with that control. As part of that effort, we're changing the way that people do digital analytics: moving companies away from having one-size-fits-all vendors like Google Analytics and Adobe dictate what should be done with their data, and enabling them to collect and own their data themselves, so they can decide:\n\n\n* What data they want to collect\n\n* What questions they want to ask of that data\n\n* How they want to answer those question\n\n* How they want to action the insight developed\n\n\n\n\nWe're looking for curiously brilliant individuals to join our Services team.\n\nThe opportunity:\n\nThe Services team at Snowplow helps companies take control of their data, enabling them to solve problems that previously were intractable and identify opportunities that previously were not visible. We’re now looking for a Data Engineer to join this team who, with a combination of engineering and consulting know-how, will help build bespoke solutions that meet & exceed our customers’ needs.\n\nAs well as customer-specific work, the Services team also (a) works closely with our Data Engineering team on sponsorships of new features for the open-source platform and (b) works on productising our learnings with general commercial solutions available to all Snowplow customers.\n\nResponsibilities:\n\nConsulting  \n\n\n* Work with our clients to take their Snowplow data and use it to build insights and design and build data driven solutions\n\n* Build bespoke data models in Apache Spark (batch or streaming)\n\n* Build real-time data-driven applications for decisioning and activation within third-party marketing & other SaaS systems\n\n* Train our clients in our methodology and approach, including how to best use the different tools in the Snowplow arsenal, as well as help to shape our view of best practice in the development of real-time data driven applications on top of event streams\n\n* Write blog posts and guides to educate the broader Snowplow and Digital Analytics communities\n\n\n\n\nProduct\n\n\n* Productize our learnings from consulting with general commercial solutions for specific industries, such as media, and problems, such as attribution\n\n* Migrate SQL data models to Apache Spark and/or Flink\n\n* Build microservices for decisioning and activation within third-party marketing & other SaaS systems\n\n* Produce tooling and user interfaces for event data modeling\n\n* Work across the 3 main cloud platforms (AWS, GCP & Azure)\n\n* Work closely with our Data Engineering team on sponsorships of new features for the open source platform\n\n\n\n\nWe’d love to hear from you if:\n\n\n* Your strengths span across both engineering and consulting\n\n* You enjoy interacting with customers and coming up with creative solutions to solve their problems\n\n* You’re comfortable working with a geographically distributed team\n\n* You are comfortable taking new, uncertain ideas, and building them into finished solutions and products\n\n* You have experience with Apache Spark or real-time data processing (Kinesis, Kafka, Flink)\n\n* You’ve worked with any of the following: AWS, GCP, Azure\n\n* You can work with a business and figure out how to create products that will add value\n\n\n\n\nWhat you’ll get in return:\n\n\n* A competitive package based on experience, including share options\n\n* 25 days of holiday a year (plus bank holidays)\n\n* Freedom to work wherever suits you best\n\n* Two fantastic company Away-Weeks in a different European city each year (next one is Milan in May 2018)\n\n* Work alongside a supportive and talented team with the opportunity to work on cutting edge technology and challenging problems\n\n* Grow and develop in a fast-moving, collaborative organisation\n\n* Improve your coding skills with our Software Development Guild\n\n\n\n\nLondon-specific:\n\n\n* Convenient location in central London (Shoreditch)\n\n* Continuous supply of Pact coffee\n\n* Enjoy fun events in and around London organised by our Cultural Work Committee\n\n\n

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Snowplow Analytics


Customer Experience Analytics Manager

Customer Experience Analytics Manager


Snowplow Analytics


exec

stats

exec

stats

2yr
\nCustomer Experience & Analytics Manager\n\nIdeally located in London, Berlin or New York but will consider other locations.\n\nOur mission is to empower people and companies to use data to do transformative things. We provide technology and services that enables our users to collect the data that they want, use that data to surprise and delight their customers, and transform their business. Snowplow has grown significantly this last year and is set to do the same in 2018. In order to continue providing the best possible experience for our customers, we are now looking for our first Customer Experience & Analytics Manager to help with all aspects of the post-sales relationship.\n\nThe Opportunity:\n\nAs a Customer Experience & Analytics Manager, you'll be responsible for understanding what clients are looking to achieve with their data, support them realising those goals, and help them identify other opportunities to use data. The role will require deep technical understanding of our product, our customer’s technical landscape and how those two will align.\n\nYou'll be working closely with other teams within Snowplow to deliver our users the best possible results including our Support, Services, Product, Marketing and Sales teams. As our first Customer Experience & Analytics Manager, you'll have the opportunity to define, shape and grow this new and critical team within the broader context of Snowplow.\n\nThe environment you’ll be working in:\n\nOur culture is one of autonomy, transparency and collaboration. As part of this culture, we believe that smart people should be empowered to work however suits them best so we let you do just that. We offer the flexibility to work remotely or in the office, and we don’t pay too much attention to the hours you’re glued to your desk (be that virtual or physical), it’s about the work that you get done. Over half of our current workforce are dotted all around the world, which we love and are keen to continue supporting as we grow.\n\nWhat you’ll be doing:\n\n\n* Identify customer goals and ensure these are being met throughout lifecycle with a focus on resolving any key pain points  \n\n* Conduct deep analysis of how our customers are using our platform \n\n* Offer tailored advice to drive product innovation \n\n* Build and maintain trusted relationships with our customers by developing a deep understanding of their business and aligning our product offering to their needs\n\n* Own the onboarding & implementation process for new customers\n\n* Prevent churning of accounts and optimise retention through training, workshops and continued education of our product\n\n* Track and monitor customer accounts to uncover any upsell opportunities for our Sales team to pursue\n\n* Work collaboratively with other teams such as Tech Ops, Support & Engineering to solve any customer queries/issues\n\n\n\n\nWhat you bring to the team:\n\n\n* Min 3 years in a consulting, analyst or management position (ideally within data/digital analytics space)\n\n* Degree in analytically rigorous field or equivalent industry-related experience\n\n* Able to confidently and clearly communicate complex concepts to customers with sophisticated understanding of data\n\n* Strong interpersonal skills and desire to build lasting relationships with customers, as well as colleagues\n\n* Demonstrable experience leveraging data to drive product usage, identify upsell opportunities and prevent churn\n\n* Flexible, innovative and collaborative approach\n\n* Self-starter and able to prioritise\n\n* Process-oriented and strategic thinker\n\n\n\n\nWhat you’ll get in return:\n\n\n* Competitive package based on experience\n\n* 25 days holiday a year plus bank holidays\n\n* The freedom to work wherever suits you best\n\n* Two fantastic company away-weeks a year\n\n* Working alongside a strong and talented team\n\n\n\n\nOffice-specific:\n\n\n* Convenient central Shoreditch location\n\n* Continuous supply of Pact coffee\n\n* Regular mystery events\n\n* MacBook and 5K 27” screen\n\n\n

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Snowplow Analytics


Technical Customer Success Manager

Technical Customer Success Manager


Snowplow Analytics


customer support

exec

customer support

exec

2yr

Stats (beta): 👁 632 views,✍️ 0 applied (0%)
\nTechnical Customer Success Manager \n\nLocated in London, Berlin or New York \n\nOur mission is to empower people and companies to use data to do transformative things. We provide technology and services that enables our users to collect the data that they want, use that data to surprise and delight their customers, and transform their business. Snowplow has grown significantly this last year and is set to do the same in 2018. In order to continue providing the best possible experience for our customers, we are now looking for our first Technical Customer Success Manager to help with all aspects of the post-sales relationship. \n\nThe Opportunity:\n\nAs a Technical Customer Success Manager, you'll be responsible for (i) identifying and understanding what individual clients are looking to achieve with their data, (ii) support them realising those goals, (iii) help them identify other opportunities to use data and execute on those. This isn’t your average Customer Success position and will require deep technical understanding of our product, our customer’s technical landscape and how those two will align.\n\nYou'll be working closely with other teams within Snowplow to deliver our users the best possible service including our Support, Services, Product, Marketing and Sales teams. As our first Technical Customer Success Manager, you'll have the opportunity to define, shape and grow this new and critical team within the broader context of Snowplow.\n\nThe environment you’ll be working in:\n\nOur culture is one of autonomy, transparency and collaboration. As part of this culture, we believe that smart people should be empowered to work however suits them best so we let you do just that. We offer the flexibility to work remotely or in the office, and we don’t pay too much attention to the hours you’re glued to your desk (be that virtual or physical), it’s about the work that you get done. Over half of our current workforce are dotted all around the world, which we love and are keen to continue supporting as we grow. \n\nWhat you’ll be doing:\n\n\n* Identify customer goals and ensure these are being met throughout lifecycle with a focus on resolving any key pain points  \n\n* Build and maintain trusted relationships with our customers by developing a deep understanding of their business and aligning our product offering to their needs\n\n* Own the onboarding & implementation process for new customers \n\n* Prevent churning of accounts and optimise retention through training, workshops and continued education of our product \n\n* Proactively analyse product usage and offer tailored advice to drive product innovation and activate customers to higher levels of usage \n\n* Track and monitor customer accounts to uncover any upsell opportunities for our Sales team to pursue \n\n* Work collaboratively with other teams such as Tech Ops, Support & Engineering to solve any customer queries/issues \n\n\n\n\nWhat you bring to the team:\n\n\n* Min 3 years in a technical account management, customer success or consulting role, preferably in the data analytics space\n\n* Degree in analytically rigorous field or equivalent industry-related experience \n\n* Able to confidently and clearly communicate complex concepts to customers with sophisticated understanding of data \n\n* Strong interpersonal skills and desire to build lasting relationships with customers, as well as colleagues \n\n* Demonstrable experience leveraging data to drive product usage, identify upsell opportunities and prevent churn \n\n* Flexible, innovative and collaborative approach\n\n* Self-starter and able to prioritise \n\n* Process-oriented and strategic thinker \n\n\n\n\nWhat you’ll get in return:\n\n\n* Competitive package based on experience\n\n* 25 days holiday a year plus bank holidays\n\n* The freedom to work wherever suits you best\n\n* Two fantastic company away-weeks a year\n\n* Working alongside a strong and talented team\n\n\n\n\nOffice-specific:\n\n\n* Convenient central Shoreditch location\n\n* Continuous supply of Pact coffee\n\n* Regular mystery events\n\n* MacBook and 5K 27” screen \n\n\n

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Snowplow Analytics


Support Engineer

Support Engineer


Snowplow Analytics


customer support

engineer

customer support

engineer

2yr
\nSupport Engineer\nLondon/Remote (UTC+0 - UTC+1)\n\nOur Managed Service offering has grown significantly over the last year, and we now orchestrate and monitor the Snowplow event pipeline for over 100 customers, many of them processing billions of events per month. The support that we provide to our customers is a core part of the Managed Service offering, and we strive to provide the best technical support of any analytics vendor.\n\nWe have implemented a full “follow the sun” support model at Snowplow, with our three support engineers working in three well-distributed time zones (Alberta, Canada; Berlin, Germany; Krasnoyarsk, Russia). We are now looking to hire a second support engineer in Europe, in the UTC+0 to UTC+1 time zone range. We can be slightly flexible around this timezone range, but this is not a role for a candidate working nights.\n\nThis is a support engineering role - not a support agent role. We are looking for candidates who can learn, troubleshoot and explain the many complex technical systems that make up the Snowplow offering. We expect you to have an analytical mind, a high level of customer empathy and an enthusiasm for improving processes and systems. Depending on where your passions lie, there is a path from Support Engineering at Snowplow into Account Management, Analytics, Tech Ops or Engineering.\n\nResponsibilities for our fourth support engineer will include:\n\n\n* Handling customer tickets in Zendesk, resolving if possible or escalating further to our Analytics, Tech Ops, Account Management, Engineering or Product teams\n\n* Handling Snowplow job failures in PagerDuty, communicating the failure to our customers and either resolving if possible, or working with the customer and/or Snowplow teams to resolve\n\n* Providing help to the open-source Snowplow community in our Discourse forums\n\n* Working with customers on regular support tasks including: upgrading their Snowplow implementations; sharing security best practices; enabling new Snowplow features for their account\n\n* Creating playbooks, documentation and software to reduce your support workload even as we add more customers to our Managed Service\n\n* Collaborating with Snowplow teams on bug fixes and new features for both our open source projects and our proprietary orchestration and monitoring technology, to make the Managed Service easier to scale\n\n* Providing a daily hand-off of open and ongoing support incidents to the following support shift\n\n\n\n\n\n\nExcellent customer support is at the core of Snowplow’s commercial offering, so in this role you will be working closely with Snowplow co-founders Alex Dean and Yali Sassoon. You will join the support rotation, and take on an agreed number of evening and weekend support hours (compensated). While the ongoing Managed Service support commitment is the first priority, our support engineers will regularly take full days to work on projects that are strategic for the Support team or wider company.\n\nBeing in a European time zone, you will have regular opportunities to interact with the rest of the company, including at Snowplow’s office in London, our company away-weeks and at our various meetups across Europe.\n\nWe’d love to get to know you if:\n\n\n* This role would be a great fit for somebody who has completed an analytically rigorous degree or programming boot camp, or has experience in programming, QA or other automation\n\n* You communicate with clarity and empathy\n\n* You have a broad technical curiosity and proven technical understanding\n\n* Snowplow customers are highly technology- and data-literate, and expect Managed Service support to be responsive, well-informed and always mindful of their business goals\n\n* You have a passion for problem solving\n\n* You will be constantly working with customers and internal Snowplow teams to solve Managed Service problems in as effective, time-efficient and repeatable way as possible - you must love troubleshooting\n\n* You have a mature attitude to security, documentation and process\n\n* Managed Service customers trust us with their event pipelines and AWS accounts - this is a huge responsibility and informs everything we do\n\n\n\n\nWhat you'll get in return:\n\n\n* Competitive package based on experience\n\n* 25 days holiday plus bank holidays \n\n* The freedom to work wherever suits you best \n\n* Two fantastic company away-weeks a year\n\n* Working alongside a talented, innovative team \n\n\n\n\nOffice Specific:\n\n\n* Convenient central Shoreditch location\n\n* Continuous supply of Pact coffee\n\n* Regular mystery events\n\n* MacBook and 5K 27" screen\n\n\n

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Snowplow Analytics


Site Reliability Engineer Working With AWS GCP Azure

Site Reliability Engineer Working With AWS GCP Azure


Snowplow Analytics


sys admin

engineer

admin

sys admin

engineer

admin

2yr
\nAt Snowplow, we are on a mission to empower people to use data to differentiate. We are able to provide technology which enables customers to not only control their data, but allows them to do amazing things with that control.\n\nAs part of that effort, we're changing the way that people do digital analytics by moving companies away from one-size-fits-all vendors, such as Google Analytics and Adobe, to dictate what should be done with their data and enabling them to collect and own their data themselves.\n\nThe opportunity\n\nOur Managed Service offering has grown significantly over the last year, and we now orchestrate and monitor the Snowplow event pipeline across more than 100 customer-owned AWS accounts, with individual accounts processing many billions of events per month.\n\nWe are looking for our second Site Reliability Engineer to help us grow to managing 1,000 and then 10,000 AWS, GCP and Azure accounts. You’ll work closely with our Tech Ops Lead, on all aspects of our proprietary deployment, orchestration and monitoring stack.\n\nThe team and mission:\n\nTechnical Operations at Snowplow is responsible for two distinct domains:\n\n* Snowplow’s internal infrastructure, which powers Snowplow Insights, CI/CD, the Snowplow website, and our support tooling, all running on AWS\n\n* Our customers’ Snowplow-related infrastructure, running in their own AWS account\n\n\n\nWithin both domains, Tech Ops at Snowplow is striving to increase service reliability, fulfil customer requests in a timely fashion, and automate recurring tasks. Task automation is essential as our customer base grows, because our “infrastructure estate” scales linearly with our customer numbers, unlike most software businesses.\n\nOur roadmap includes:\n\n\n* Deploying, orchestrating and monitoring Snowplow on GCP, Azure and on-premise, not just AWS\n\n* “One click” infrastructure deployment and maintenance\n\n* Building self-healing and self-upgrading infrastructure, which learns how to optimize itself for cost, performance and reliability\n\n\n\n\nThis is an enormously ambitious undertaking but also, we hope, a hugely exciting infrastructure automation challenge!\n\nTechnologies:\n\nToday, our in-house stack uses pragmatic technologies including Docker, Ansible, Consul, CloudFormation, bash and Golang to manage our internal and customer infrastructure.\n\nFor our next level of automation, we are now exploring tools such as Terraform, Kubernetes and Vault.\n\nResponsibilities:\n\n* The development of software for the purposes of automating, monitoring and maintaining client-deployed and Snowplow-internal infrastructure and services\n\n* Providing deep technical support to internal and client teams\n\n* Performing planned upgrades and modifications to customer infrastructure\n\n* Handling high-severity internal or customer incidents, ensuring we meet all SLAs\n\n\n\nWithin the software engineering side you will be responsible for the implementation, deployment and stability of your systems and services.  You will own software end to end with a high expectation of ownership over anything that is deployed.\n\nWithin the operational side you will join our on-call process for incident resolution, and be in the assignment for the regular client infrastructure work, with a strong mandate to continuing automation.\n\nWhat we are looking for:\n\nThis role will be a great fit for somebody who:\n\n\n* Has deep knowledge of Linux, networking, containers and similar, able to troubleshoot complex problems on individual servers and distributed systems\n\n* Has worked with at least one of: Amazon Web Services, GCP or Azure\n\n* Has been part of an on-call rotation\n\n* Has interacted directly with customers to solve their specific technical issues\n\n* Is comfortable scripting in one or more of: Bash, Python, Ruby or Perl\n\n* Is comfortable programming in one or more of: Java, Scala, Golang or Python\n\n\n\n\nThis role would be a great fit for a software engineer or systems administrator who wants to transition into a full SRE role.\n\nSecurity:\n\nThe integrity of our customers' systems and data underpin everything we do at Snowplow. As part of their probation, candidates will be put through a full background security check.\n\nOut-of-hours work:\n\nAn important part of this role relates to out-of-hours work, particularly around:\n\n* Performing planned upgrades and modifications to customer infrastructure outside of their working hours\n\n* Being on-call to handle high-severity internal or customer incidents, ensuring we meet all SLAs\n\n\n\nThe on-call process for the Tech Ops team is still evolving; we will discuss these requirements with short-listed candidates.\n\nWhat you’ll get in return:\n\n\n* Competitive package based on experience\n\n* 25 days holiday a year plus bank holidays\n\n* The freedom to work wherever suits you best\n\n* Two fantastic company away-weeks a year\n\n* Working alongside a strong and talented team\n\n\n\n\nOffice-specific:\n\n\n* Convenient central Shoreditch location\n\n* Continuous supply of Pact coffee\n\n* Regular mystery events\n\n* MacBook\n\n\n

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