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There are now 21 Remote Jobs at SkyVerge tagged Engineer, Wordpress and Ruby
such as WordPress Engineer, Rails Engineer and WordPress Support Engineer

There are now 21 Remote Jobs at SkyVerge tagged Engineer, Wordpress and Ruby
such as WordPress Engineer, Rails Engineer and WordPress Support Engineer

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This month

SkyVerge is looking for a talented full-stack senior PHP engineer to join our team and help build our portfolio of WordPress plugins for WooCommerce. You'll write code that helps power mission-critical tools for millions of online stores.{linebreak}{linebreak}**The Role**{linebreak}{linebreak}You’ll focus on building new features and maintaining existing code, while also helping with code reviews and customer support. With over 60 different plugins, there’s a wide variety of work. You might spend time on some complicated frontend interactions using JS, then switch focus to working with a tricky external REST API for a while, and later work on adding unit/acceptance tests to our framework code.{linebreak}{linebreak}You’ll have the opportunity to really dive into a problem and understand it before crafting a well-engineered, high quality solution. We believe the best work happens when given lots of uninterrupted time to think and code.{linebreak}{linebreak}Our plugins are built on top of WordPress and designed to work with WooCommerce, so we use PHP 5.3+ (moving soon to PHP 5.6 minimum) and we write all new JS in ES6. We follow a superset of the WordPress coding standards and actively invest in tooling & testing to improve both the quality of our products and the happiness of our team building them. {linebreak}{linebreak}We work primarily through GitHub and Slack, so you should be able clearly express your ideas via comments and messages. All new code is tested and peer-reviewed, so you’ll be able to both learn from the rest of the team and share your knowledge.{linebreak}{linebreak}As one of our senior engineers, the team will look to you for advice and direction. You’ll help shape our best practices, decide on libraries & tooling, and refactor older or underperforming parts of the codebase. You’ll also be responsible for moving your projects forward, communicating your progress and milestones with others, and clearly documenting your work.{linebreak}{linebreak}**Process**{linebreak}{linebreak}After an initial screening, you’ll get an email with a few questions to answer. Following that, you’ll have a few 45 minute phone chats with different people on our team to learn more about you and answer any questions you have about the position and company. {linebreak}{linebreak}The most qualified candidates will then be invited to complete a short one-day research project. If this goes well, we’ll invite you to the final stage of our evaluation process: the trial project. During this 1-2 week period, you’ll work closely with our team as a paid contractor to develop & ship a small feature. This gives you an opportunity to make sure you enjoy the work and the team, and it gives us an opportunity to evaluate your work. We’ll have regular chats each week to share feedback and make sure we’re on the same page. At the end of the project, if all goes well, you’ll be offered a permanent position. 🙂 {linebreak}{linebreak}**Benefits**{linebreak}{linebreak}Here are some benefits we're happy to offer to our team members:{linebreak}{linebreak}* Competitive salary{linebreak}* Annual incentive for meeting team and company goals{linebreak}* 27 days of paid time-off, in addition to 2 company holidays (SkyVerge Day in March, Founders Day in June 😀){linebreak}* Medical, Dental, and Vision insurance for US and Canadian residents and their families (reimbursements for comparable care for non-US/Canadian residents){linebreak}* 401k/RRSP Retirement plan with 4% company match for US/Canadian residents (contributions to comparable plans for non-US/Canadian residents){linebreak}* Up to 8 weeks paid parental leave for new mothers and fathers{linebreak}* Work flexible hours from anywhere that has a reliable internet connection{linebreak}* Tools (hardware/software) to help you be productive{linebreak}* Allowance for professional growth (books, courses, conferences){linebreak}* Home office or co-working allowance{linebreak}* A Kindle to help you keep learning{linebreak}{linebreak}*We support workplace diversity and do not discriminate on any protected class. We believe when we work together as a team of different views, experiences, and ideas, we can build amazing things.*{linebreak}{linebreak}# Responsibilities{linebreak} **Here are some things you may do on a given day:**{linebreak}{linebreak}* Research and write a pitch to refactor the data model for our shipping extension{linebreak}* Refactor an underperforming class after profiling it in your local environment{linebreak}* Troubleshoot an issue with our Memberships plugin by deep-diving into the content restriction class{linebreak}* Analyze a slow SQL query and suggest ways to improve it{linebreak}* Construct a detailed, multi-step data migration to move data from a custom post type to a custom table, write unit tests for it, and manually user test / QA it.{linebreak}* Review a pull request from another team member for readability, maintainability, and adherence to standards, and provide suggested improvements{linebreak}* Review new API documentation for one of our integration plugins and draft a story to upgrade to it{linebreak}{linebreak}**On the first day you will:**{linebreak}{linebreak}* Meet your team and get familiar with how we work{linebreak}* Setup your local environment and tooling{linebreak}* Commit a small tweak to a plugin and open a pull request for peer review{linebreak}{linebreak}**In the first week you will:**{linebreak}{linebreak}* Develop, QA, review, and ship a small feature improvement{linebreak}* Participate in code review for a teammate’s code{linebreak}* Help a team member with fixing a bug{linebreak}{linebreak}**In the first month you will:**{linebreak}{linebreak}* Work closely with the product team to ship a large feature{linebreak}* Participate in your first support rotation week and help our support team with escalated issues{linebreak}* Handle deploying a set of plugin releases using our internal tools{linebreak}* Publish a retrospective on your first large project to share successes & planned improvements for the next project{linebreak} {linebreak}{linebreak}# Requirements{linebreak}You love solving engineering challenges in the most pragmatic way possible. You write code that's clear, readable, and standards-compliant. More importantly, you keep the end user in mind and love getting feedback from customers to help improve our products.{linebreak}{linebreak}Finally, you can’t wait to join a small team that loves their work as much as you do, affords the opportunity to work on challenging & interesting projects, continuously learn and improve, and constantly ship your work. You’re an excellent writer and can communicate effectively whether drafting up a bug report, chatting in Slack, editing a wiki page, or drafting a retrospective. You know that code is about communication and explaining your thought process clearly goes hand-in-hand.{linebreak}{linebreak}Our team is fully-remote and we communicate primarily through Slack, Clubhouse, Google Docs, Basecamp, and weekly stand-ups via Zoom (a few short meetings) — we believe the best work happens when given lots of uninterrupted time that’s free of distractions.{linebreak}{linebreak}As a remote team, we believe that regular meetups are invaluable for getting to know each other better, so you should be available for 1-2 company-paid team trips per year. Curious about what those are like? Check out our recap of our last team retreat ([SkyTrip](http://www.skyverge.com/blog/skytrip-2018-recap/)), which brought the entire team out to Lake Tahoe, California for a week. It’s a plus if you think (like we do) that bears are absolutely the coolest animals in the forest.{linebreak}{linebreak}This is a full-time, salaried position, but hours are flexible. We know your work will speak for itself with commits, issues closed, and wiki edits.{linebreak}

See more jobs at SkyVerge

# How do you apply? Please apply directly through the link below. Applications accepted through **February 28th.**
Apply for this Job

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When applying for jobs, you should NEVER have to pay to apply. That is a scam! Always verify you're actually talking to the company in the job post and not an imposter. Scams in remote work are rampant, be careful! When clicking on the button to apply above, you will leave Remote OK and go to the job application page for that company outside this site. Remote OK accepts no liability or responsibility as a consequence of any reliance upon information on there (external sites) or here.

This year


SkyVerge

verified

Customer Support Specialist


SkyVerge


customer support

woocommerce

wordpress

ecommerce

customer support

woocommerce

wordpress

ecommerce

7mo

Apply

SkyVerge is looking for a talented Customer Support Specialist to join our fully-distributed team and help support our entire suite of products.{linebreak}{linebreak}**The Role**{linebreak}{linebreak}You’ll be the first point of contact for our customers, helping them with problems, and answering questions. As part of a small team, you'll likely get your hands dirty with a little bit of everything.{linebreak}{linebreak}**Here are some things you may do on a given day:**{linebreak}{linebreak}-Assist customers by troubleshooting technical problems and escalating to the engineering team as needed{linebreak}{linebreak}-Answer pre-sales questions and other feedback from customers{linebreak}{linebreak}-Document and optimize our support process to improve customer satisfaction{linebreak}{linebreak}-Write technical documentation and other content so customers can help themselves{linebreak}{linebreak}-Help our engineering & product teams to identify areas where we can improve the customer experience{linebreak}{linebreak}-Monitor social media and forums where customers may have questions or issues with our products and get them the help they need{linebreak}{linebreak}With over 70 products that we support, there's plenty to learn. We’re aiming for you to have broad knowledge (mile-wide, inch-deep) and work closely with the product & engineering team to tackle more technical or in-depth questions that go beyond your knowledge.{linebreak}{linebreak}**On the first day you will:**{linebreak}{linebreak}-Onboard and get to know your new team members{linebreak}{linebreak}-Pair with a customer support specialist for training, and answer some customer questions together{linebreak}{linebreak}-Have a complete WooCommerce setup with major plugins installed{linebreak}{linebreak}-Read and review support guide{linebreak}{linebreak}**In the first week you will:**{linebreak}{linebreak}-Answer customer questions (draft, review from team member or manager, send){linebreak}{linebreak}-Dive into learning WooCommerce and our major extensions (Memberships, for example){linebreak}{linebreak}-Fix at least one documentation issue{linebreak}{linebreak}**In the first month you will:**{linebreak}{linebreak}-Own your own queue{linebreak}{linebreak}-Answer customer questions with minimal review{linebreak}{linebreak}-Contribute to documentation as necessary{linebreak}{linebreak}**You**{linebreak}{linebreak}You have that unique combination of technical aptitude and empathy for the user. You’re comfortable with code but prefer to be customer-facing. You’re self-driven with a sense of urgency and draw satisfaction from going above and beyond to provide solutions. You’re an excellent communicator and have the ability to thrive in a distributed environment. Perhaps most importantly, you have a willingness to learn.{linebreak}{linebreak}**To succeed in this position, you must have:**{linebreak}{linebreak}-A solid understanding of HTML / CSS{linebreak}{linebreak}-A working knowledge of JavaScript{linebreak}{linebreak}-Native-level fluency in English (Are you fluent in other languages? Tell us! We love being able to support customers in their native language.){linebreak}{linebreak}-Outstanding written communication and interpersonal skills{linebreak}{linebreak}-Boundless curiosity for our products and our customers{linebreak}{linebreak}-Ability to thrive in a remote environment (along with a reliable internet connection){linebreak}{linebreak}**It’s helpful if you have:**{linebreak}{linebreak}-Experience with PHP / Ruby (or other programming languages){linebreak}{linebreak}-Experience with WordPress{linebreak}{linebreak}-Experience with WooCommerce (or other eCommerce platforms){linebreak}{linebreak}-Experience supporting SaaS products{linebreak}{linebreak}-Experience supporting downloadable software (especially in the LAMP stack){linebreak}{linebreak}**The Team**{linebreak}{linebreak}Our team is fully-remote and we communicate primarily through Slack, GitHub, Help Scout, Intercom, and weekly stand-ups via Zoom (a few short meetings) — we believe the best work happens when given lots of uninterrupted time that’s free of distractions.{linebreak}{linebreak}As a remote team, we believe that regular meet-ups are invaluable for getting to know each other better, so you should be available for 1-2 company-paid team trips per year. Curious about these trips? Check out our recap of our last team retreat ([SkyTrip!](https://www.skyverge.com/blog/skytrip-2018-recap/)) to get an idea of what they’re like.{linebreak}{linebreak}This is a full-time, salaried position, but hours are flexible. We know your work will speak for itself with thoughtful replies to customers, wiki edits, and published documentation.{linebreak}{linebreak}**Process**{linebreak}{linebreak}After an initial screening, you’ll get an email with a few questions to answer. Following that, you’ll have a few 30 minute phone chats with different people on our team to learn more about you and answer any questions you have about the position and company.{linebreak}{linebreak}If this goes well, we’ll invite you to join our team and start your paid 4 week trial period. During this period you’ll work full-time as a contractor, or part-time on nights/weekends if you already have a full-time position. This gives you an opportunity to make sure you enjoy the work and the team, and it gives us an opportunity to evaluate your work. We’ll have regular chats each week to share feedback and make sure we’re on the same page. At the end of the trial, you’ll be offered a permanent position 🙂{linebreak}{linebreak}**Benefits**{linebreak}{linebreak}Here are some benefits we're happy to offer to our team members:{linebreak}{linebreak}-Competitive salary{linebreak}{linebreak}-Annual incentive for meeting team and company goals{linebreak}{linebreak}-27 days of paid time-off, in addition to 2 company holidays (SkyVerge Day in March, Founders Day in June 😀){linebreak}{linebreak}-Medical, Dental, and Vision insurance for US and Canadian residents and their families (reimbursements for comparable care for non-US/Canadian residents){linebreak}{linebreak}-401k/RRSP Retirement plan with 4% company match for US/Canadian residents (contributions to comparable plans for non-US/Canadian residents){linebreak}{linebreak}-Work flexible hours from anywhere that has a reliable internet connection{linebreak}{linebreak}-Tools (hardware/software) to help you be productive{linebreak}{linebreak}-Allowance for professional growth (books, courses, conferences){linebreak}{linebreak}-Home office or co-working allowance{linebreak}{linebreak}-A Kindle to help you keep learning{linebreak}{linebreak}*We support workplace diversity and do not discriminate on any protected class. We believe when we work together as a team of different views, experiences, and ideas, we can build amazing things.* {linebreak}{linebreak}# Requirements{linebreak}Please apply directly through the link below. Applications accepted through August 15th.

See more jobs at SkyVerge

Visit SkyVerge's website

Apply for this Job

👉 Please reference you found the job on Remote OK as thank you to us, this helps us get more companies to post here!

When applying for jobs, you should NEVER have to pay to apply. That is a scam! Always verify you're actually talking to the company in the job post and not an imposter. Scams in remote work are rampant, be careful! When clicking on the button to apply above, you will leave Remote OK and go to the job application page for that company outside this site. Remote OK accepts no liability or responsibility as a consequence of any reliance upon information on there (external sites) or here.


SkyVerge

verified

PHP Engineer


SkyVerge


php

woocommerce

wordpress

ecommerce

php

woocommerce

wordpress

ecommerce

8mo

Apply

SkyVerge is looking for a talented full-stack PHP engineer to join our team and help build our portfolio of WordPress plugins for WooCommerce. You'll write code that helps power mission-critical tools for millions of online stores.{linebreak}{linebreak}**The Role**{linebreak}{linebreak}You’ll focus on building new features and maintaining existing code, while also helping with code reviews and customer support. With over 60 different plugins, there’s a wide variety of work. You might spend time on some complicated frontend interactions using JS, then switch focus to working with a tricky external REST API for a while, and later work on adding unit/acceptance tests to our framework code.{linebreak}You’ll have the opportunity to really dive into a problem and understand it before crafting a well-engineered, high quality solution. We believe the best work happens when given lots of uninterrupted time to think and code.{linebreak}{linebreak}Our plugins are built on top of WordPress and designed to work with WooCommerce, so we use PHP 5.3+ (moving soon to PHP 5.6 minimum) and we write all new JS in CoffeeScript. We follow a superset of the WordPress coding standards and actively invest in tooling & testing to improve both the quality of our products and the happiness of our team building them.{linebreak}{linebreak}We work primarily through GitHub and Slack, so you should be able clearly express your ideas via comments and messages. All new code is tested and peer-reviewed, so you’ll be able to both learn from the rest of the team and share your knowledge.{linebreak}{linebreak}**You**{linebreak}{linebreak}You love solving engineering challenges in the most pragmatic way possible. You write code that's clear, readable, and standards-compliant. More importantly, you keep the end user in mind and love getting feedback from customers to help improve our products.{linebreak}{linebreak}You're excited to join a small team that loves their work as much as you do, and affords the opportunity to work on interesting projects, continuously learn and improve, and constantly ship cool projects. You're an excellent communicator, whether written, in person, or via video chat (native-level English fluency is required). You know that code is about communication and that explaining yourself clearly goes hand-in-hand.{linebreak}{linebreak}Our team is fully remote and stays in touch primarily via Slack and weekly check-ins over Zoom. That said, we believe spending time together is important — availability for 1-2 company-paid team trips ([SkyTrip!](https://www.skyverge.com/blog/skytrip-2018-recap/)) per year is necessary.{linebreak}{linebreak}This is a full-time, salaried position, but hours are flexible. We know your work will speak for itself with commits, issues closed, and wiki edits.{linebreak}{linebreak}**Process**{linebreak}{linebreak}After an initial screening, you’ll get an email with a few questions to answer. Following that, you’ll have a few 30 minute phone chats with different people on our team to learn more about you and answer any questions you have about the position and company.{linebreak}{linebreak}If this goes well, we’ll invite you to join our team and start your 4-week trial. During this period you’ll work full-time as a contractor, or part-time on nights/weekends if you already have a full-time position. This gives you an opportunity to make sure you enjoy the work and the team, and it gives us an opportunity to evaluate your work. We’ll have regular chats each week to share feedback and make sure we’re on the same page. At the end of the 4 weeks, you’ll be offered a permanent position 🙂{linebreak}{linebreak}**Benefits**{linebreak}{linebreak}Here are some benefits we're happy to offer to our team members:{linebreak}{linebreak}- Competitive salary{linebreak}- Annual incentive for meeting team and company goals{linebreak}- 27 days of paid time-off, in addition to 2 company holidays (SkyVerge Day in March, Founders Day in June 😀){linebreak}- Medical, Dental, and Vision insurance for US and Canadian residents and their families (reimbursements for comparable care for non-US/Canadian residents){linebreak}- 401k/RRSP Retirement plan with 4% company match for US/Canadian residents (contributions to comparable plans for non-US/Canadian residents){linebreak}- Work flexible hours from anywhere that has a reliable internet connection{linebreak}- Tools (hardware/software) to help you be productive{linebreak}- Allowance for professional growth (books, courses, conferences){linebreak}- Home office or co-working allowance{linebreak}- A Kindle to help you keep learning{linebreak}{linebreak}*We support workplace diversity and do not discriminate on any protected class. We believe when we work together as a team of different views, experiences, and ideas, we can build amazing things.*

See more jobs at SkyVerge

Visit SkyVerge's website

# How do you apply? Please apply directly through the link below. Applications accepted through July 4th.
Apply for this Job

👉 Please reference you found the job on Remote OK as thank you to us, this helps us get more companies to post here!

When applying for jobs, you should NEVER have to pay to apply. That is a scam! Always verify you're actually talking to the company in the job post and not an imposter. Scams in remote work are rampant, be careful! When clicking on the button to apply above, you will leave Remote OK and go to the job application page for that company outside this site. Remote OK accepts no liability or responsibility as a consequence of any reliance upon information on there (external sites) or here.

Hiya! We’re SkyVerge and we love eCommerce. Our products help merchants manage and grow their online stores, all the way from boutique corner shops to Fortune 500 retailers. We’re looking for a Head of Support to join our fully-distributed team who will improve our support team and processes across our entire suite of products.{linebreak}{linebreak}**Role**{linebreak}{linebreak}You’ll be focused on ensuring that our customer support across our products and the platforms we work with continues to meet our high standards, and is constantly improving. You’ll be coaching support and engineering team members on tone and process, doing everything from reviewing drafts, spot-reading replies, assisting in de-escalating difficult threads, to tracking and improving team metrics on replies, response times, and response quality.{linebreak}{linebreak}We know that the best learning and understanding comes from hands-on experience, so you’ll also be rolling up your sleeves to assist with support and pre-sales questions across our product suite. We have over 70 different products, so you’re excited that there’s always something new to learn.{linebreak}{linebreak}You’ll have the opportunity to dive in and question everything: is what we’re doing effective? How are we measuring success? What standards are we setting? How can we improve and unify process across all products we support? Are our tools supporting our goals?{linebreak}{linebreak}We expect that our head of support will be pushing our team forward on customer service best-practices, impeccable tone and voice, accuracy in replies, great supporting documentation, maintaining an internal knowledge base, and overall ensuring that our organization’s support runs as efficiently and seamlessly as a Swiss watch. We have several amazing team members already supporting our customers every day; you’ll be working directly with them to take our support to new heights.{linebreak}{linebreak}We expect you to work closely with our product and development teams to ensure we’re building great products, have solid feedback loops in place for further improvements, and that customers get the help they need while running their businesses.{linebreak}{linebreak}**You**{linebreak}{linebreak}You have a remarkable knack for understanding our customers’ problems, and working together with them to understand our products and resolve issues. You know good customer service comes from a place full of empathy, helpfulness, and friendliness. Your written communication is crystal-clear and representative of the standards our team should work towards.{linebreak}{linebreak}You’re solutions-oriented, self-directed, curious, and love solving problems. No question is too difficult for you to research, critically evaluate current best-practices, then develop your own path forward for an optimal solution or potential improvements. You can do this on your own, or work with a team to drive a project forward. You question existing practices and seek out the “best” way to do things.{linebreak}{linebreak}To succeed in this role, you’ll have:{linebreak}{linebreak}- excellent written communication and native-level English fluency. (Do you have proficiency in other languages? Tell us! We love being able to support customers in their native language.){linebreak}- ability to thrive in a remote environment (along with a reliable internet connection).{linebreak}- above-average skills for reporting on and evaluating data & support metrics.{linebreak}- boundless curiosity and inquisitiveness for our products and how we can do things better.{linebreak}- high technical competency, such as ability to use FTP, launch a website from scratch, and understand software development in general.{linebreak}- proficiency with HTML / CSS.{linebreak}- experience writing technical documentation or guides.{linebreak}- experience in previous team captain or leadership roles.{linebreak}- experience in supporting software (downloadable or SaaS, we do both!).{linebreak}{linebreak}It’s helpful if you have:{linebreak}{linebreak}- experience with eCommerce, or with platforms we work with in particular (Shopify, WooCommerce, Easy Digital Downloads).{linebreak}- experience in building, fixing, or maintaining software (if you have PHP, JavaScript, Ruby, etc., skills, let us know).{linebreak}- previous experience working remotely.{linebreak}- are US or CA-based for maximum overlap with our existing support team.{linebreak}{linebreak}Our team is fully-remote and we communicate primarily through Slack, GitHub, Help Scout, and weekly stand-ups on Monday via Zoom (a few short meetings on Monday) — we believe the best work happens when given lots of uninterrupted time that’s free of distractions. That said, we believe face time is valuable — availability for 1-2 company-paid team trips ([SkyTrip!](https://www.skyverge.com/blog/skytrip-2017-recap/)) per year is necessary.{linebreak}{linebreak}This is a full-time, salaried position, but hours are flexible. We know your work will speak for itself with support metric improvements, documentation added, and wiki edits.{linebreak}{linebreak}**Process**{linebreak}{linebreak}Qualified candidates will get an email with a few questions to answer via email. Following that, you’ll have a few 30-minute phone chats with different people on our team to learn more about you and answer any questions you have about the position and company. {linebreak}{linebreak}If this goes well, we’ll invite you to join our team and start your 4-week trial. During this period, you’ll work full-time as a contractor, or part-time on nights/weekends if you already have a full-time position. This gives you an opportunity to make sure you enjoy the work and the team, and it gives us an opportunity to evaluate your work. We’ll have regular chats each week to share feedback and make sure we’re on the same page. At the end of the 4 weeks, you’ll be offered a permanent position 🙂 {linebreak}{linebreak}**Benefits**{linebreak}{linebreak}Here are some benefits we're excited to offer to our team members:{linebreak}{linebreak}- Competitive salary{linebreak}- Annual incentive for meeting team and company goals{linebreak}- 25 days of paid time-off, in addition to 2 company holidays (SkyVerge Day in March, Founders Day in June 😀){linebreak}- Medical, Dental, and Vision insurance for US and Canadian residents and their families (reimbursements for comparable care for non-US/Canadian residents){linebreak}- 401k/RRSP Retirement plan with 4% company match for US/Canadian residents (contributions to comparable plans for non-US/Canadian residents){linebreak}- Work from anywhere that has a reliable internet connection{linebreak}- The tools (hardware/software) you need to be productive{linebreak}- Allowance for professional growth (books, courses, conferences){linebreak}- Home office or co-working allowance{linebreak}- A Kindle to help you keep learning{linebreak}{linebreak}*We support workplace diversity and do not discriminate on any protected class. We believe when we work together as a team of different views, experiences, and ideas, we can build amazing things.*

See more jobs at SkyVerge

Visit SkyVerge's website

# How do you apply? Please apply directly via this link: https://skyverge.workable.com/jobs/600766. Applications accepted through November 17th.
Apply for this Job

👉 Please reference you found the job on Remote OK as thank you to us, this helps us get more companies to post here!

When applying for jobs, you should NEVER have to pay to apply. That is a scam! Always verify you're actually talking to the company in the job post and not an imposter. Scams in remote work are rampant, be careful! When clicking on the button to apply above, you will leave Remote OK and go to the job application page for that company outside this site. Remote OK accepts no liability or responsibility as a consequence of any reliance upon information on there (external sites) or here.

Hiya. We’re SkyVerge and we love eCommerce. Our products help merchants manage and grow their online stores, all the way from boutique corner shop to Fortune 500 retailers. We’re looking for a talented Executive Assistant to join our fully-distributed company and help our team with day-to-day operations and logistics.{linebreak}{linebreak}## The Role{linebreak}You’ll assist with day-to-day operations of the company, finance, HR, culture, and travel. The role is dynamic and encompasses a wide variety of administrative and research tasks, along with ownership of larger projects that impact the whole company.{linebreak}Here are some things you may do on a given day:{linebreak}- Research & classify transactions from our company Amex account{linebreak}- Update Financial spreadsheets to ensure our budget remains accurate{linebreak}- Develop new pages for our team wiki, or edit existing ones to make sure they’re current{linebreak}- Handle scheduling for team meetings{linebreak}- Research and coordinate team and vendor gifts{linebreak}- Research & book flights, accommodations, transportation, and activities for retreats and conferences{linebreak}- Procure, manage, and ship company swag to our team, customers, and partners{linebreak}- Help manage and administer benefits for all team members{linebreak}- Research and present concepts for new benefit programs or other company best practices{linebreak}- Help with recruiting logistics by scheduling interviews and follow-up emails{linebreak}In addition, you’ll be responsible for planning and managing ongoing projects like:{linebreak}- SkyTrip, our annual company retreat{linebreak}- Conference Sponsorships and Attendance (like Shopify Unite, WooConf, and IRCE){linebreak}- our Team wiki (like a company handbook) and team onboarding{linebreak}{linebreak}You’ll have the opportunity to work with and get to know every member of our team, in addition to developing relationships with our vendors and partners. This role comes with a lot of trust and autonomy — while some projects will be very clearly defined, most will have a broad objective, and you’ll be responsible for developing a plan of attack, then given wide latitude in your execution.{linebreak}{linebreak}## You{linebreak}You’re a friendly and kind person, who excels at self-direction and is driven by helping others as part of a team. You’re an excellent communicator with the ability to thrive in a distributed environment. You have incredible organizational skills that are flexible and adaptable, with a true love of attention to detail. Your capacity for problem-solving and your ability to prioritize and manage competing tasks will be crucial. Perhaps most importantly, you have demonstrated a willingness and excitement to learn and grow.{linebreak}{linebreak}To succeed in this role, you will have:{linebreak}- Technical competency in using your computer/operating system of choice{linebreak}- Experience working with a wide variety of web applications and other productivity programs, like G Suite (Gmail / Calendar), Excel, Slack, GitHub, Trello, QuickBooks Online{linebreak}- Deep competency with the Google Docs suite (especially Google Sheets), along with similar tools like Dropbox Paper{linebreak}- Native-level fluency in English (Are you fluent in other languages? Tell us! We love being able to communicate with our customers & partners in their native language.), along with outstanding written communication{linebreak}- Demonstrated experience coordinating schedules and multiple events.{linebreak}- The ability to understand complex business workflows and develop processes that help make them simple and efficient. Bonus points for being able to identify and implement tools that improve those processes.{linebreak}- Impeccable research skills; able to synthesize clear, straightforward summaries of complex and varied sources{linebreak}- High level of emotional intelligence{linebreak}- Excitement for your work along with a sense of humor about things. We try not to take ourselves too seriously.{linebreak}- Boundless curiosity for our team, products, and customers{linebreak}- Ability to thrive in a remote environment (along with a reliable internet connection){linebreak}{linebreak}It’s helpful if:{linebreak}- You’re comfortable writing in plain HTML or Markdown{linebreak}- You have some experience with accounting / financials{linebreak}- You’ve used Airbnb/Uber Business{linebreak}- You’ve worked for a fully-remote organization in the past{linebreak}{linebreak}Our team is fully-remote and we communicate primarily through Slack, GitHub, and weekly stand-ups on Monday via Zoom (a few short meetings on Monday) — we believe the best work happens when given lots of uninterrupted time that’s free of distractions.{linebreak}{linebreak}As a remote team, we believe that regular meet-ups are invaluable for getting to know each other better, so you should be available for 1-2 company-paid team trips per year. Curious about these trips? Check out our recap of our last team retreat (SkyTrip) to get an idea of what they’re like (you’ll be planning the next one!){linebreak}{linebreak}This is a full-time, salaried position, but hours are flexible. We know your work will speak for itself with travel planned, wiki pages edited, swag shipped, and mischief managed.{linebreak}{linebreak}## Process{linebreak}Qualified candidates will get an email with a few questions to answer via email. Following that, you’ll have a few 30 minute phone chats with different people on our team to learn more about you and answer any questions you have about the position and company.{linebreak}{linebreak}If this goes well, we’ll invite you to join our team and start your 4-week trial. During this period you’ll work full-time as a contractor, or part-time on nights/weekends if you already have a full-time position. This gives you an opportunity to make sure you enjoy the work and the team, and it gives us an opportunity to evaluate your work. We’ll have regular chats each week to share feedback and make sure we’re on the same page. At the end of the 4 weeks, you’ll be offered a permanent position 🙂{linebreak}{linebreak}## Benefits{linebreak}Here are some benefits we're excited to offer to our team members:{linebreak}{linebreak}- Competitive salary{linebreak}- Annual incentive for meeting team and company goals{linebreak}- 25 days of paid time-off, in addition to 2 company holidays (SkyVerge Day in March, Founders Day in June 😀){linebreak}- Medical, Dental, and Vision insurance for US and Canadian residents and their families (reimbursements for comparable care for non-US/Canadian residents){linebreak}- 401k/RRSP Retirement plan with 4% company match for US/Canadian residents (contributions to comparable plans for non-US/Canadian residents){linebreak}- Work from anywhere that has a reliable internet connection{linebreak}- The tools (hardware/software) you need to be productive{linebreak}- Allowance for professional growth (books, courses, conferences){linebreak}- Home office or co-working allowance{linebreak}- A Kindle to help you keep learning{linebreak}{linebreak}We support workplace diversity and do not discriminate on any protected class. We believe when we work together as a team of different views, experiences, and ideas, we can build amazing things.

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# How do you apply? Apply at https://skyverge.workable.com/jobs/496765. Applications will be accepted until June 16th.
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