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There are now 2 Remote Jobs at SignalWire tagged Engineer, Design and Senior
such as Tier 1 Support Engineer and Senior UI UX Engineer

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SignalWire

 

Senior UI UX Engineer

Senior UI UX Engineer  


SignalWire


design

senior

engineer

digital nomad

design

senior

engineer

digital nomad

18d
\nSignalWire is a startup evolved from the engineers behind FreeSWITCH, the open-source Software-Defined Telecom platform.  We are looking for someone with amazing development skills in the field of UI/UX and the ability to scale themselves to eventually lead a team and execute our vision.\n\nWe are a distributed team so most of our workforce is remote and work-anywhere based.  We have a disciplined engineering team who communicates over live video chat using our own remote workplace technology and other tools like slack and Github.\n\n\nConnect with us if you are looking to make something challenging and exciting to be a part of.

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SignalWire

 

Tier 1 Support Engineer

Tier 1 Support Engineer  


SignalWire


engineer

engineer

26d
\nSignalWire is seeking a customer service oriented and self-motivated professional to join the SignalWire Support team. The Tier 1 Support Engineer will monitor and provide technical advice and support via SignalWire’s various communication channels, including phone, email, and chat to ensure our customers receive expert and expedient technical support related to their SignalWire and FreeSWITCH systems. The Tier 1 Support Engineer will be tasked with solving simple to intermediate technical and non-technical issues and will also collaborate with team members across all departments to assist them with their requests. The Tier 1 Support Engineer will also be responsible for logging all interactions in the CRM system to ensure accurate and comprehensive data collected on every case, as well as ensuring knowledge base articles are up to date and being properly maintained\n\n\nJob Duties:\n\n\n* Answer incoming support calls, monitor email and chat communications taking special care to offer effective solutions in an expedient manner or dispatch to appropriate team as necessary\n\n* Assist with configuration and usage of  SignalWire API’s and systems\n\n* Troubleshoot and resolve issues with SignalWire API’s \n\n* Accurately log information and data gathered from customer interactions in CRM system\n\n* Utilize and Maintain the SignalWire Knowledge Base that provides technical support resources to internal staff and external customers\n\n* Analyze records and logs to spot underlying trends and potential issues\n\n* Support the implementation of new solutions or applications\n\n* Review accounts for new users and assists with password or login problems\n\n* Participate in business-wide meetings to provide insight into technical requirements\n\n\n\n\nJob Qualifications:\n\n\n* 1+ years of experience in a technical support role\n\n* Certifications are preferred, but not required\n\n* Working knowledge and expertise with a variety of software, hardware, and applications\n\n* Willingness to solve complicated problems and see projects through to completion\n\n* Analytical skills to study problems and record and identify solutions\n\n* Team-oriented attitude to help other colleagues and departments with technical problems\n\n* Strong interpersonal communication and relationship-building skills\n\n* Ability to manage time and effectively prioritize numerous issues at one time\n\n\n

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When applying for jobs, you should NEVER have to pay to apply. That is a scam! Posts that link to pages with "how to work online" are also scams. Don't use them or pay for them. Also always verify you're actually talking to the company in the job post and not an imposter. Scams in remote work are rampant, be careful! When clicking on the button to apply above, you will leave Remote OK and go to the job application page for that company outside this site. Remote OK accepts no liability or responsibility as a consequence of any reliance upon information on there (external sites) or here.