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There are now 3 Remote Jobs at Shopify tagged Support, Non Tech and Engineer
such as Customer Success Guru (Anywhere in British Columbia), Database Engineer and Software Engineer - Data Stores Engineering

There are now 3 Remote Jobs at Shopify tagged Support, Non Tech and Engineer
such as Customer Success Guru (Anywhere in British Columbia), Database Engineer and Software Engineer - Data Stores Engineering

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This month

2017-03-08FlexibleRemote

Shopify

Software Engineer - Data Stores Engineering


Shopify


dev

engineer

digital nomad

dev

engineer

digital nomad

19d

Apply

Shopify has been hard at work scaling and improving its database infrastructure. We process millions of queries per minute across hundreds of machines. The databases are the heart of our business -- it’s where we store all merchant and customer data. The Shopify platform requires a solid, mature, fast and open-source solution to perform this work. MySQL is a natural fit.

This year

2016-08-03FlexibleRemote

Shopify

Database Engineer


Shopify


engineer

engineer

8mo

Apply

Shopify's rapid growth means that we have many interesting and challenging problems to solve, most critically in operations. Shopify's 275,000 merchants have bet their businesses on the reliability and performance of our platform, which means that both uptime and efficiency through automation are paramount. This is why we're looking to add a Database Engineer to our growing team.

RESPONSIBILITIES:

As part of an elite team of infrastructure engineers, you'll be responsible for ensuring that Shopify stays a robust and secure service. This includes scaling databases, supporting rollouts of HA systems, development of configuration management and automation tools and dealing with distributed systems. As a member of the production engineering team, you'll also be directly responsible for the scalability, performance, and availability of the Shopify infrastructure. You will work closely with support and development teams throughout your day-to-day activities. All members of the production engineering team, including leads, also participate in an on call rotation.

YOU'LL NEED TO HAVE:

  • Strong experience with MySQL administration, operation and performance tuning
  • Experience in running large scale database operations on Linux/Unix
  • Proficiency with configuration management tools, such as Chef or Puppet
  • The ability to read, write and understand scripts in languages such as Ruby or Python

    IT WOULD BE GREAT IF YOU HAD EXPERIENCE WITH:

  • Galera Cluster
  • MySQL HA solutions such as MHA
  • MySQL proxies
  • Experience with a variety of open source software including nginx, redis, and memcached
  • Amazon Web Services and database as a service solutions
  • NoSQL data stores
  • Version control systems like git

    HERE'S HOW TO APPLY:

    If you’re interested in helping us shape the future of commerce, click the “Apply now” button to submit your application. Please address your cover letter to Kayla Boyer.

    Note on Title: If the successful candidate is not a registered Engineer in Ontario an alternative title for this position will be "Database Engineering Specialist"

    Experience comes in many forms, many skills are transferable, and passion goes a long way. If your background is this close to what we’re looking for, please consider applying, even if you aren’t able to check every box above. We are dedicated to diversity and providing an inclusive workplace for all and especially encourage members of underrepresented groups to apply.
2016-02-17FlexibleRemote

Shopify

Customer Success Guru (Anywhere In British Columbia)


Shopify


support

non tech

support

non tech

1yr

Apply

Gooo-Rooo?
Shopify is a leading cloud-based, multichannel commerce platform designed for small and medium-sized businesses. Merchants can use the software to design, set up and manage their stores across multiple sales channels, including web, mobile, social media, brick-and-mortar locations, and pop-up shops. Shopify currently powers over 200,000 businesses in approximately 150 countries, including: Tesla Motors, Budweiser, Google, Wikipedia, LA Lakers, GoldieBlox, and many more.

About the Role:
The Guru team at Shopify supports shop owners around the clock on the telephone, email and chat. With over 200,000 shops, we are looking for talented people to join our growing remote Guru team.

Our Gurus are well equipped to handle any questions that our merchants might have. Sales, online marketing, billing, technical issues, third party apps and design are just some examples of the types of questions you will get. Check out our 1000+ pages of support documentation for a taste of what you will be asked: http://docs.shopify.com/

This role is very challenging and incredibly fast paced, yet rewarding. You’ll get hands-on experience working with online businesses.

There are no scripts; we want you to be yourself and work with the merchant to find solutions and help them grow their business.

It is a full-time position with 40 hours/week and some work on the weekends.

What your day-to-day looks like:
You start your day with a team meeting to catch up on current issues.

The phone queue is waiting to be tackled. You jump on and start answering calls from our merchants.

A merchant has a question about a CSV upload. You head to our support docs and find an awesome tutorial that explains how to upload products to their online store. While you’re looking through their store admin, you notice that the merchant hasn’t set up any shipping rates yet, so you proactively send them a doc that explains how shipping rates work.

With the phone queue under control, time to jump over to live chats. Multi-tasking here is key as you’ll be handling multiple requests at a time.

You finish off your day knowing that you’ve had a major impact on the success of our merchants.

About you:
This is an entirely remote position, so you’ll be working from home. You will need a DSL or Cable internet connection.

You are available for non standard (9-5) hours with weekend work. Everyone joining in British Columbia covers 4pm - 12 am PT.

You are passionate about customer success and helping the team.

You have a great sense of humour, have a strong desire to learn, and are a great communicator.

You are detail oriented.

You are proactive and own issues from beginning to end.

Most importantly, you are resourceful and really enjoy problem solving.

About the team:
We love our merchants and are always looking for ways to make things better. As a Guru at Shopify, your feedback on the product and our merchants is incredibly valuable. The best part about working at Shopify? The freedom to be you. We value authenticity, openness, and diversity in everything we do. You’ll also get to learn and grow with the best in the business. We want you to do the best work of your career, and we’ll give you everything you need to make it happen.


“Where do I sign up?”
Since we like to do things a little differently at Shopify, we would like your application to be a free trial store. By building a store on Shopify and showing us what you can do with it, you get to see first hand what it is like to use our platform.  Be creative, have fun and please include a link to your trial store in your application. We want to see something that shows us why you really want to work here.

Here are some ideas of things we'd like to see in your store:

Download a free theme and spruce it up to make it your own

Add products and sort them into Collections.

Tell us a bit about yourself on an “About Us” page.

Write a blog post about why you want to be a Guru.

Create a page and embed the funniest video you’ve seen lately.

Install an app into your store i.e. product reviews, a twitter feed, etc.

Link your social media accounts to your store.

Bonus: Design a logo for your store that represents you, your store, or both.  There are some great free tools out there.  Our favourite is http://www.logomakr.com/


To apply: Click the link below and hit "Apply Now"https://www.shopify.com/remote-gurus/customer-success-guru-anywhere-in-british-columbia-04f57b?lever-source=weworkremotely

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