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There have been 28 remote jobs at Rocana tagged Engineer, Customer Support and devops
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Rocana


Implementation Engineer

Implementation Engineer


Rocana


engineer

 

engineer

 
This job post is closed and the position is probably filled. Please do not apply.
\nAs an Implementation Engineer in Customer Success at Rocana, you will work directly with our customers to design, deploy and support the Rocana solution in their environment. You should be someone who’s deeply technical, passionate about learning and have people skills as you will be the face of Rocana to many of our customers.\n\nWhat you will be doing\n\n\n* You will work directly with the Customer to design and implement solutions based on business and technical requirements\n\n* Debug, troubleshoot and resolve complex technical issues reported by customers\n\n* Partner with Sales, Product and Engineering to understand customer challenges, develop and implement creative solutions\n\n* Proactively work with customers to understand their needs and give them a path to achieving their goals using current versions and transitioning to new versions of the product\n\n* Onsite visits with customers (travel up to 50%)\n\n\n\n\nAll teams at Rocana care about developing customer empathy, people over technology, consensus over competition, team success over personal, allowing failure and supporting success, listening before talking, open decision making, diversity, and inclusiveness.\n\nYou:\n\n\n* Experience building, managing and troubleshooting Apache Hadoop (HDFS, Hadoop, Kafka, Solr) infrastructure environments\n\n* Expertise at the linux command line and able to write code and scripts\n\n* Have shell scripting and high-level language experience (we like java a lot)\n\n* Support/troubleshooting experience in enterprise storage, databases or high-end server solutions\n\n* Are a good listener, passionate about puzzles, and not afraid to dive into a customer problem to help solve it\n\n* Demonstrated time management, written and verbal skills, and are able to communicate complex technical issues effectively\n\n* Strong organizational skills, setting priorities, and delivering results on time with high quality\n\n* Ability to function in a results oriented, fast paced technical environment\n\n* Have a strong passion for quality and attention to detail\n\n\n\n\nBonus points if you have familiarity with:\n\n\n* Domain expertise in IT operations/DevOps, system monitoring, or log management software\n\n* Expertise in logging systems such as Syslog, Rsyslog, Windows Event Viewer\n\n* Strong software programming skills in Java or similar language\n\n\n\n\nWe:\n\n\n* Are a distributed company, and as such require self-driven, high output people\n\n* Care about creating a company, culture, product we all love\n\n* Focus on how to help customers be successful and on what we achieve as a team\n\n* Know that if you are happy and engaged, you’ll be/do your best\n\n* Want to help you achieve your ambitions, so we can achieve ours\n\n* Want you to develop skills and grow professionally, but we do not tolerate politics\n\n* Use titles to reflect responsibility, not status\n\n* Distribute authority and decisions as much as possible\n\n\n\n\n\n\n


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# How do you apply?\n\n This job post is older than 30 days and the position is probably filled. Try applying to jobs posted recently instead.

Rocana


Data Engineer

Data Engineer


Rocana


engineer

 

engineer

 
This job post is closed and the position is probably filled. Please do not apply.
\nRocana’s Data Engineering team designs, builds, and tests advanced analytic pipelines that solve critical business problems. The systems we build handle billions of events per day and use that machine data to guide IT operators to the root cause of problems affecting their infrastructure. Engineers interested in applying their software engineering and machine learning skills to real-world, production use cases will feel right at home.\n\nSome of the technology we use:\n\n\n* Java\n\n* Hadoop, Solr, Kafka, Impala, Hive, Spark, MLlib\n\n* Maven, Jenkins, Github, JIRA\n\n\n


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Rocana


Software Engineer Developer Tools Automation

Software Engineer Developer Tools Automation


Rocana


engineer

 

dev

 

digital nomad

 

engineer

 

dev

 
This job post is closed and the position is probably filled. Please do not apply.
\nRocana is building one of the world’s first multi-vendor Hadoop software systems. We target our software across multiple operating systems, Hadoop distributions, and infrastructure footprints.  Such a broad support matrix maks tooling and automation one of our top priorities as it enables not just our engineering team but also support, field services, and sales.  \n\nAs a software engineer on our Developer Tools and Automation team you’ll work on systems that perform deployment and cloud provisioning in EC2 for both our software as well as our complex graph of ever growing supported platforms. In addition, we are also responsible for higher level development tools such as our test automation platform. On any given day, the tools you build could be used by an engineer to performance test a new change, by a support engineer to recreate a customer’s environment, or by an account executive to showcase pre-release features to a prospective customer.\n\nSome of the technology we use:\n\nJava, Go, C/C++\nHadoop, Solr, Kafka, Impala, Hive, Spark\nAWS, Maven, Jenkins, Github, JIRA


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Rocana


Senior Platform Engineer

Senior Platform Engineer


Rocana


senior

 

engineer

 

senior

 

engineer

 
This job post is closed and the position is probably filled. Please do not apply.
\nRocana's platform/infrastructure engineering team designs, builds, and tests distributed data collection, storage, and processing systems. The systems we build handle billions of events per day, and underpin some of the most demanding applications. Engineers who are interested in high throughput, concurrent, data management systems will feel at home thinking about data durability and consistency, serialization, storage formats, failure scenarios, reducing operational complexity, and building systems that function in practice as well as theory. This is a remote position. \n\nSome of the technology we use:\n\n\n* Java, Go, C/C++\n\n* Hadoop, Solr, Kafka, Impala, Hive, Spark\n\n* AWS, Jenkins, Github, JIRA\n\n\n\n\nAll teams at Rocana care about developing customer empathy, people over technology, consensus over competition, team success over personal, allowing failure and supporting success, listening before talking, open decision making, and diversity and inclusiveness. \n\nYou:\n\n\n* Understand hardware and OS fundamentals. You know what cache lines and context switches are. You can describe how IO works in Linux, and what syscalls like madvise() do.\n\n* Can describe the Java memory model, synchronization and concurrency primitives, and GC behavior under normal and pathological conditions. Oh, and you can write code too.\n\n* Have a working knowledge of the internals of databases, filesystems, messaging systems, and other data infrastructure.\n\n* Have a working knowledge of common data management, data warehousing, ETL, and stream processing theory.\n\n* Have a working knowledge of network protocols and standards.\n\n* Can easily put your ideas in writing.\n\n* Aren’t afraid to learn/switch programming languages based on the task.\n\n* Aren’t afraid to say, “I don’t know, but let’s find out!”\n\n* Seek feedback from everyone, especially those with whom you disagree.\n\n* Seek to understand prior to debate, and know when to stop debating.\n\n* Don’t always have to be right.\n\n* Are a smart person who’s passionate about helping others.\n\n* Take pride in your teams' accomplishments.\n\n* Are willing to take risks and overcome failures.\n\n\n


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Rocana


Field Engineer

Field Engineer


Rocana


engineer

 

engineer

 
This job post is closed and the position is probably filled. Please do not apply.
\nAs a Rocana Field Engineer you will utilize your strong technical, business competencies and customer service orientation to provide the highest level of business and technical consultation to sales teams, prospects and customers to support sales goals. You will work on cross-functional teams including Sales, Product Management, Product Marketing, Services, Business Development, Training and Engineering to create solutions that provide immense business value. You will become intimately acquainted with customer’s business requirements, technical needs, systems, environment and service history, enabling you to present targeted business solutions. A successful Sales Engineer has the heart of a salesperson wrapped in the mind of an IT pro. This position is remote.\n\nResponsibilities:\n\n\n* Working with customers, partners, and prospects to understand and propose solutions using Rocana technologies    \n\n* Map customer requirements to current and future offerings\n\n* Educate prospects on the business value of Rocana’s offerings\n\n* Drive progress towards successful sales, in concert with Account Executives\n\n* Focus on customer satisfaction and success\n\n* Continuously learn and update skills in quickly evolving technologies\n\n\n


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Rocana


Solutions Engineer

Solutions Engineer


Rocana


engineer

 

engineer

 
This job post is closed and the position is probably filled. Please do not apply.
\nAs an Implementation Engineer in Customer Success at Rocana, you will be the champion for customers and what they need to succeed at every step. You will work directly with our customers to design, deploy and support the Rocana solution in their environment. You should be someone who’s deeply technical, passionate about learning and have people skills as you will be the face of Rocana to many of our customers.\n\nWhat you will be doing\n\n\n* You will be the customer advocate. You will have the unique advantage of understanding Rocana products from beginning to end\n\n* You will work directly with the Customer to design and implement solutions based on business and technical requirements\n\n* Drive implementations to successful completion, write and produce knowledgebase articles\n\n* Debug, troubleshoot and resolve complex technical issues reported by customers\n\n* Partner with Sales, Product and Engineering to understand customer challenges, develop and implement creative solutions\n\n* Proactively work with customers to understand their needs and give them a path to achieving their goals using current versions and transitioning to new versions of the product\n\n* Onsite visits with customers (travel up to 50%)\n\n\n\n\nAll teams at Rocana care about developing customer empathy, people over technology, consensus over competition, team success over personal, allowing failure and supporting success, listening before talking, open decision making, diversity, and inclusiveness.


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Rocana


Engineer Customer Success

Engineer Customer Success


Rocana


engineer

 

customer support

 

engineer

 

customer support

 
This job post is closed and the position is probably filled. Please do not apply.
\nAs an Engineer, Customer Success at Rocana, you will be the champion for customers and what they need to succeed at every step. You should be someone who’s deeply technical, but also have people skills as you will be the face of Rocana to many of our customers. You will be a core member of our Customer Support team responsible for investigating, troubleshooting and resolving technical issues.\n\nWhat you will be doing\n\n\n* You will be the customer voice. You will have the unique advantage of understanding Rocana products from beginning to end\n\n* Debug, troubleshoot and resolve complex technical issues reported by customers\n\n* Partner with Product and Engineering to understand customer challenges, develop and implement creative solutions\n\n* Responsible for the implementation of enhancements in the product that improve customer experience\n\n* Proactively work with customers to understand their needs and give them a path to achieving their goals using current versions and transitioning to new versions of the product\n\n\n\n\nAll teams at Rocana care about developing customer empathy, people over technology, consensus over competition, team success over personal, allowing failure and supporting success, listening before talking, open decision making, diversity, and inclusiveness.


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Rocana


Engineering Project Manager

Engineering Project Manager


Rocana


exec

 

engineer

 

exec

 

engineer

 
This job post is closed and the position is probably filled. Please do not apply.
\nRocana is seeking a Project Manager to assist with task and resource coordination across Engineering. Engineering Project Management at Rocana operates as a service to and core facet of product development, with the goal of helping engineers be more productive, with workloads balanced effectively across the entire team, resources allocated appropriately, and achievable goals laid out and tracked.\n\nAs a Project Manager at Rocana, you will drive releases and programs from both an Engineering and Product perspective. You will play a key role working with Rocana Engineering, Field/Sales Engineering, and Product Management to plan and drive product releases. Project Management is responsible for facilitating effective communication among engineers, as well as between Engineering and other departments. A successful project manager is able to quickly learn and use a range of tools for task management, scheduling, and communication.\n\nThis position requires a team player and a self-starter with experience leading cross-functional tactical and detail-oriented projects. A successful candidate has a great track record of effectively getting things done and uses resources efficiently. The project manager will track tasks and decisions, monitor process, progress, and results. Must be able to quickly grasp multiple new technical concepts and lead the team through assessment of goals, risks, dependencies, and timelines.\n\nThis position reports to the Director of Engineering.\n\nAll teams at Rocana care about developing customer empathy, people over technology, consensus over competition, team success over personal, allowing failure and supporting success, listening before talking, open decision making, and diversity and inclusiveness.


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Rocana


Product Marketing Manager

Product Marketing Manager


Rocana


marketing

 

product manager

 

exec

 

marketing

 

product manager

 

exec

 
This job post is closed and the position is probably filled. Please do not apply.
\nOverview\n\nRocana is seeking a highly motivated, versatile, and strategic marketer to join the product marketing team. You will work with product management, sales, and marketing communications to create sales and marketing materials, launch products, and develop and execute the overall go-to-market strategy/ The role requires a strong background across multiple areas of marketing and IT coupled with the ability to learn quickly. Strategic thinking skills combined with business savvy are critical capabilities.\n\nResponsibilities\n\n\n* Drive product marketing efforts including messaging, defining market opportunities and creating go-to-market initiatives\n\n* Collaborate with the rest of the marketing organization to provide content for website, collateral, public relations, media and industry analyst briefings, tradeshows, online marketing, partner marketing, customer references, etc.\n\n* Drive launch of new product launches from discrete deliverables to cross-functional coordination\n\n* Represent Rocana at conferences, press interviews,meetups, and industry analyst briefings,\n\n* Create sales tools such as sales kits, ROI analysis, qualification and messaging guides to enhance sales effectiveness; communicate with customers to learn about and extract key value propositions\n\n* Collaborate with technical teams to build demos\n\n\n


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Rocana


Account Executive

Account Executive


Rocana


exec

 

exec

 
This job post is closed and the position is probably filled. Please do not apply.
\nThis position is responsible for selling Rocana solutions to enterprise customers. This is an exciting opportunity to bring disruptive technology to market for a well-funded, high growth technology company. \n\nResponsibilities:\n\n\n* Manage and grow revenue and market share at designated accounts to maximize customer satisfaction and achieve company's strategic objectives.\n\n* Develop and maintain client relationships to ultimately drive revenue growth.\n\n* Develop and execute account strategy by collaborating with account team to deliver stronger more relevant value propositions.\n\n* Focus on customer satisfaction, understand the customer's business and workflow, develop proper contact network within accounts.\n\n* Support execution of strategy at the account level.\n\n* Work with and bring in experts/specialists where required, have oversight of all account activities.\n\n* Responsible for forecasting, keeping management in touch with accounts in a timely fashion, gathering intelligence on competitor activity, and providing feedback to marketing.\n\n* Track customer activity with internal systems in order to execute on account strategy and identify additional opportunities.\n\n\n\n\n


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Rocana


Java API Compatibilty Contract Engineer

Java API Compatibilty Contract Engineer


Rocana


java

 

api

 

engineer

 

java

 

api

 

engineer

 
This job post is closed and the position is probably filled. Please do not apply.
\nThe ideal candidate is a strong Java engineer, and will have to deal with Java compatibility issues. Experience with class loaders, and building Java apps servers or building out the Spring framework is highly desirable. The engineer should have experience maintaining compatibility between multiple versions of the same API, and should also have some experience with packaging like Maven or hopefully RPM.\n\nThus is a 3-6 month contract, rate i\n\nThe ideal candidate is a strong Java engineer, and will have to deal with Java compatibility issues. Experience with class loaders, and building Java apps servers or building out the Spring framework is highly desirable. The engineer should have experience maintaining compatibility between multiple versions of the same API, and should also have some experience with packaging like Maven or hopefully RPM.\n\nThus is a 3-6 month contract, rate is negotiable. Candidates located in North America, please.\n\nThe ideal candidate is a strong Java engineer, and will have to deal with Java compatibility issues. Experience with class loaders, and building Java apps servers or building out the Spring framework is highly desirable. The engineer should have experience maintaining compatibility between multiple versions of the same API, and should also have some experience with packaging like Maven or hopefully RPM.\n\nThis is a 3-6 month contract, rate is negotiable. Candidates located in North America, please.


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# How do you apply?\n\n This job post is older than 30 days and the position is probably filled. Try applying to jobs posted recently instead.

Rocana


Director Of Sales Engineering

Director Of Sales Engineering


Rocana


sales

 

engineer

 

exec

 

sales

 

engineer

 

exec

 
This job post is closed and the position is probably filled. Please do not apply.
\nAs Director of Sales Engineering at Rocana, you will be the champion for customers and what they need to succeed at every step. You should be someone who’s deeply technical, but also have great people skills as you will direct the engagement of Rocana with many of our customers. You will be the leader of our Sales Engineering team responsible for the entire pre-sales process through hand-off to the Customer Success team.\n\n\nDevelop solution and customer proposals, deliver product and solution demonstrations\n\nRefine the core sales engineering processes including discovery, technical qualification, and proof-of-concept (POC)\n\nConduct POCs and technical projects\n\nWork with sales management and clients to design, create and present business solutions to improve client revenue growth\n\nCoordinate with sales in the development of account plans for larger clients\n\nProvide advice and support to requests for proposals (RFPs). Present recommendations and associated benefits to clients.\n\nProvide product and solutions education to sales and other areas of the company as needed\n\nPromote products and business solutions at conferences, forums, and seminars\n\nCollaborate with cross-functional teams to ensure solutions are implemented and supported in line with client expectations\n\nGather requirements for delivery team to ensure solution design and level of effort estimates\n\nProvide input on product development or enhancements to existing products to product marketing\n\nParticipate in regional industry events/organizations as a thought leader


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Rocana


Customer Success Engineer

Customer Success Engineer


Rocana


engineer

 

customer support

 

engineer

 

customer support

 
This job post is closed and the position is probably filled. Please do not apply.
\nAs a Customer Support Engineer at Rocana, you will be the champion for customers and what they need to succeed at every step. You should be someone who’s deeply technical, but also have people skills as you will be the face of Rocana to many of our customers. You will be a core member of our Support team responsible for investigating, troubleshooting and resolving technical issues.\n\nWhat you will be doing\n\n\n* You will be the customer voice. You will have the unique advantage of understanding Rocana products from beginning to end\n\n* Debug, troubleshoot and resolve complex technical issues reported by customers\n\n* Partner with Product and Engineering to understand customer challenges, develop and implement creative solutions\n\n* Responsible for the implementation of enhancements in the product that improve customer experience\n\n* Proactively work with customers to understand their needs and give them a path to achieving their goals using current versions and transitioning to new versions of the product\n\n\n\n\nAll teams at Rocana care about developing customer empathy, people over technology, consensus over competition, team success over personal, allowing failure and supporting success, listening before talking, open decision making, diversity, and inclusiveness.


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Rocana


Technical Support Engineer

Technical Support Engineer


Rocana


engineer

 

customer support

 

engineer

 

customer support

 
This job post is closed and the position is probably filled. Please do not apply.
\n As a Technical Support Engineer at Rocana, you will be responsible for high-quality enterprise level support of our applications to our customers and partners. You will be a core member of our Support team providing technical issue resolution and advice. You will work closely with our customers to rapidly assess issues, add to our documentation, troubleshoot, and provide expert advice regarding implementation and use of Rocana’s Applications.As a Technical Support Engineer at Rocana, you will be responsible for high-quality enterprise level support of our applications to our customers and partners. You will be a core member of our Support team providing technical issue resolution and advice. You will work closely with our customers to rapidly assess issues, add to our documentation, troubleshoot, and provide expert advice regarding implementation and use of Rocana’s Applications.\n\n\nResponsibilities:\n\n\n* Provide our customers and partners with exceptional technical support.\n\n* Develop root cause analytic systems for disparate customer topologies and environments.\n\n* Acquire a deep understanding of Rocana’s technology, product, and services.\n\n* Troubleshoot technical issues, and provide solutions and/or workarounds\n\n* Escalate critical or time sensitive issues as necessary, file bug reports, and work with engineering to create effective solutions\n\n\n


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Rocana


Application Engineer

Application Engineer


Rocana


engineer

 

engineer

 
This job post is closed and the position is probably filled. Please do not apply.
\nRocana's application engineering team designs, builds, and tests data-driven web applications that solve critical business problems. The systems we build handle billions of events per day, allowing users to visualize, interact with, and understand machine data in ways previously not possible. Engineers who are interested in highly interactive well-designed applications with a focus on large scale analytics, visualization, machine learning, and data products will feel at home.\n\nSome of the technology we use:\n\n\n* Javascript, Java\n\n* D3, React, Less, JQuery, SystemJS\n\n* AWS, Jenkins, Github, JIRA\n\n\n\n\nAll teams at Rocana care about developing customer empathy, people over technology, consensus over competition, team success over personal, allowing failure and supporting success, listening before talking, open decision making, and diversity and inclusiveness.


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Rocana


Infrastructure Engineer

Infrastructure Engineer


Rocana


engineer

 

engineer

 
This job post is closed and the position is probably filled. Please do not apply.
\nRocana's infrastructure engineering team designs, builds, and tests distributed data collection, storage, and processing systems. The systems we build handle billions of events per day, and underpin some of the most demanding applications. Engineers who are interested in high throughput, concurrent, data management systems will feel at home thinking about data durability and consistency, serialization, storage formats, failure scenarios, reducing operational complexity, and building systems that function in practice as well as theory.\n\nSome of the technology we use:\n\n\n* Java, Go, C/C++\n\n* Hadoop, Solr, Kafka, Impala, Hive, Spark\n\n* AWS, Jenkins, Github, JIRA\n\n\n\n\nAll teams at Rocana care about developing customer empathy, people over technology, consensus over competition, team success over personal, allowing failure and supporting success, listening before talking, open decision making, and diversity and inclusiveness.


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Rocana


Build Infrastructure Engineer

Build Infrastructure Engineer


Rocana


engineer

 

engineer

 
This job post is closed and the position is probably filled. Please do not apply.
\nRocana's build infrastructure engineering team builds and maintains our internal build, test, continuous integration, packaging, release, and software delivery systems and infrastructure. Engineers who are interested in devops, configuration management, build systems, and distributed systems will feel at home thinking about developer efficiency and productivity, simplifying multi-language builds, automated testing of complex distributed systems, and how customers want to consume and deploy complex distributed systems in modern data centers. The build infrastructure team is a critical part of the larger engineering team. Distributed systems are hard, but building the infrastructure to develop them is harder.\n\nBy building on big data technologies such as Hadoop, help us create the essential solution for identify and solving critical performance and compliance issues in data centers. \n\nSome of the technology we use:\n\n\n* Java, Go, C/C++\n\n* Hadoop, Solr, Kafka, Impala, Hive, Spark\n\n* AWS, Maven, Jenkins, Github, JIRA\n\n\n


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# How do you apply?\n\n This job post is older than 30 days and the position is probably filled. Try applying to jobs posted recently instead.
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