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| 2017-05-01FlexibleRemote | | Key Account Manager
Platform.sh | Key Account Manager
Platform.sh
exec3> | exec3> | | 1mo | |
The Role: As a member of the Customer Success Team at Platform.sh, you will proactively manage our engagement with high-value, high-profile customers around the globe. Your Contribution: You know the intricate needs and challenges of the customers in your portfolio and deeply care about their success. You know how to navigate a successful web project launch and foster a healthy working relationship, within the company as well as with the customer directly. In This Role You Will:
- Be accountable for the success of the Key Accounts, especially in the onboarding phase and in ensuring the long term stability of operations
- Establish productive, professional relationships with key personnel (on all levels) in assigned customer accounts
- Identifying new business development opportunities that contribute to customer success
- Lead communications with key accounts in times of change or problem resolution
- Ensure that customers fully understand and have mastered the application of existing and new products, both from a business and a technical perspective
- Set up a quarterly key metrics activity plan as well as an execution plan
- Monitor and manage execution of the activities by measuring and reporting on activities and campaign results
- Coordinate the involvement of company personnel, including support, service, and management resources, in order to meet account performance objectives and customers’ expectations
- Proactively assess, clarify and validate customer needs on an ongoing basis
- Be an ambassador for the Platform.sh brand.
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| 2017-05-01FlexibleRemote | | Customer Success Agent
Platform.sh | Customer Success Agent
Platform.sh
support3>non tech3> | support3>non tech3> | | 1mo | |
Note: we are seeking someone in the Americas or Australia. The position is remote insofar as work-from-home is expected, but you need to be on the right continent. Thanks! |
This year |
| 2017-01-06FlexibleRemote | | Customer Success Engineer Americas
Platform.sh | Customer Success Engineer Americas
Platform.sh
engineer3>support3> | engineer3>support3> | | 5mo | |
Note: we are seeking someone in North or South America. The position is remote insofar as work-from-home is expected, but you need to be in the right continents. Thanks!
Platform.sh the award-winning PaaS solution is looking for a talented customer success engineer who is passionate about site uptime and happy customers. |
| 2017-01-04FlexibleRemote | | Customer Success Engineer Australia
Platform.sh | Customer Success Engineer Australia
Platform.sh
engineer3>support3> | engineer3>support3> | | 5mo | |
Platform.sh the award-winning PaaS solution is looking for a talented customer success engineer who is passionate about site uptime and happy customers. |
| 2016-09-01FlexibleRemote | | Customer Success Engineer
Platform.sh | Customer Success Engineer
Platform.sh
support3>engineer3> | support3>engineer3> | | 9mo | |
Platform.sh the award-winning PaaS solution from Paris, France, is looking for a talented customer success engineer who is passionate about assisting customers succeed with cloud technologies. |
| 2016-04-24FlexibleRemote | | Solutions Architect Presales
Platform.sh | Solutions Architect Presales
Platform.sh
architecture3> | architecture3> | | 1yr | |
Platform.sh the award-winning PaaS solution from Paris, France, is looking for talented solutions architects and technical presales wizards who are passionate about helping customers succeed with cloud technologies. |
| 2016-04-17FlexibleRemote | | Support Operations Engineer
Platform.sh | Support Operations Engineer
Platform.sh
engineer3>support3>ops3> | engineer3>support3>ops3> | | 1yr | |
Platform.sh the award-winning PaaS solution from Paris, France, is looking for talented Python and Go developers with great Linux systems skills who are passionate about customer success, security, and application uptime. |
| 2016-01-29FlexibleRemote | | Python Cloud Support Engineer
Platform.sh | Python Cloud Support Engineer
Platform.sh
cloud3>python3>engineer3>support3> | cloud3>python3>engineer3>support3> | | 1yr | |
Platform.sh the award-winning PaaS solution from Paris, France, is looking for a Pythonian Cloud and Support Engineer with a taste for Go, good Linux system understanding and a real hunger for the challenges of building robust distributed systems. |
| 2015-07-24FlexibleRemote | | Director of Operations
Platform.sh | Director of Operations
Platform.sh
exec3>ops3> | exec3>ops3> | | 2yr | |
Platform.sh, the award-winning PaaS solution from Paris, France, is looking for a Director of Operations to help build our customer experience team and support practice. |