The Role:

 As a member of the Customer Success Team at Platform.sh, you will proactively manage our engagement with high-value, high-profile customers around the globe.

Your Contribution:

You know the intricate needs and challenges of the customers in your portfolio and deeply care about their success. You know how to navigate a successful web project launch and foster a healthy working relationship, within the company as well as with the customer directly.

In This Role You Will:

• Be accountable for the success of the Key Accounts, especially in the onboarding phase and in ensuring the long term stability of operations


• Establish productive, professional relationships with key personnel (on all levels) in assigned customer accounts


• Identifying new business development opportunities that contribute to customer success


• Lead communications with key accounts in times of change or problem resolution


• Ensure that customers fully understand and have mastered the application of existing and new products, both from a business and a technical perspective


• Set up a quarterly key metrics activity plan as well as an execution plan


• Monitor and manage execution of the activities by measuring and reporting on activities and campaign results


• Coordinate the involvement of company personnel, including support, service, and management resources, in order to meet account performance objectives and customers’ expectations


• Proactively assess, clarify and validate customer needs on an ongoing basis


• Be an ambassador for the Platform.sh brand.

Note: we are seeking someone in the Americas or Australia. The position is remote insofar as work-from-home is expected, but you need to be on the right continent. Thanks!

Note: we are seeking someone in North or South America. The position is remote insofar as work-from-home is expected, but you need to be in the right continents. Thanks!

Platform.sh the award-winning PaaS solution is looking for a talented customer success engineer who is passionate about site uptime and happy customers.

Platform.sh the award-winning PaaS solution is looking for a talented customer success engineer who is passionate about site uptime and happy customers.

Platform.sh the award-winning PaaS solution from Paris, France, is looking for a talented customer success engineer who is passionate about assisting customers succeed with cloud technologies. 

Platform.sh the award-winning PaaS solution from Paris, France, is looking for talented solutions architects and technical presales wizards who are passionate about helping customers succeed with cloud technologies.

Platform.sh the award-winning PaaS solution from Paris, France, is looking for talented Python and Go developers with great Linux systems skills who are passionate about customer success, security, and application uptime.

Platform.sh the award-winning PaaS solution from Paris, France, is looking for a Pythonian Cloud and Support Engineer with a taste for Go, good Linux system understanding and a real hunger for the challenges of building robust distributed systems.

Platform.sh, the award-winning PaaS solution from Paris, France, is looking for a Director of Operations to help build our customer experience team and support practice.