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There are now 15 Remote Jobs at Percona tagged MongoDB, Customer Support and Non Tech
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Percona

 

Mysql Support Engineer (south America)

verified
South America

Mysql Support Engineer (south America)  


Percona

South America verified

mysql dba

mysql support engineer

linux

percona

mysql dba

mysql support engineer

linux

percona

South America2mo
MySQL Support Engineer (South America){linebreak}{linebreak}About Percona{linebreak}{linebreak}Percona is a leader in providing best-of-breed enterprise-class support, consulting, managed services, training and software for MySQLยฎ, MariaDBยฎ, MongoDBยฎ, PostgreSQLยฎ and other open source databases in on-premises and cloud environments. Our services and software accommodate rapid growth and application development, help companies develop and deploy agile solutions and improve your ability to keep up with customer needs.{linebreak} {linebreak}Percona open source database expertise helps businesses avoid downtime and outages, meet customer experience expectations, foster operational and developer collaboration and manage enterprise risks through sound database architecture frameworks.{linebreak} {linebreak}Discover what it means to work with some of the smartest people in the industry, and help solve some of the most challenging customer problems. We offer flexible hours, competitive salaries, the ability to work remote and the amazing experience of working with a multinational team of experts.{linebreak}{linebreak}Description {linebreak}{linebreak}The Services group is focused on a high quality, efficient delivery of Percona services that result in high levels of customer satisfaction and retention and low operational costs. As a Support Engineer, you will serve as part of our teamโ€™s front line, providing our customers with friendly, helpful and responsive service via chat, e-mail and phone. You will troubleshoot and resolve customer issues of any complexity. You will serve as a subject matter expert in at least two key service areas, as an escalation point for complex issues, and a mentor for fellow team members. {linebreak}{linebreak}{linebreak}{linebreak}{linebreak}Percona HQ is located in the Raleigh-Durham Area of NC, USA but this specific location isn't required for this opening. We are ideally seeking individuals that can work around South American time zones.{linebreak}{linebreak}{linebreak}Remote work from home openings require consistent and strong internet access.{linebreak}{linebreak}HQ is in Raleigh, NC. Staff members should be available if there is a need for any onsite trainings and/or events at any time. {linebreak}{linebreak}Note that your legal agreement will be with Percona Staffing LLC, a USA corporation and a subsidiary of Percona LLC.{linebreak}{linebreak}Please review our Percona GDPR Privacy Policy.{linebreak}{linebreak}# Responsibilities{linebreak} The Percona Services group is responsible for the operational and technical delivery of the services included in the Percona products/services line. The Services group is focused on a high quality, efficient delivery of Percona services that result in high levels of customer satisfaction and retention and low operational costs.{linebreak}{linebreak}Perconaโ€™s Support Services team is responsible for the performance and availability of our customersโ€™ most critical systems. As a Percona Support Engineer, you will be providing our customers with professional expert-level knowledge in a friendly, helpful and responsive way via chat, e-mail and phone. You will troubleshoot and resolve customer issues of any complexity. You will serve as a subject matter expert in at least two key service areas, as an escalation point for complex issues, and a mentor for fellow team members. If you are an advanced MySQL DBA this could be the role for you! {linebreak}{linebreak}# Requirements{linebreak}Core Skills{linebreak}{linebreak}Good knowledge of both MySQL and InnoDB, including;{linebreak}All aspects of configuration.{linebreak}Performance tuning, query optimization, & index tuning.{linebreak}Backup solutions such as XtraBackup, & mydumper.{linebreak}HA solutions such as MHA.{linebreak}Detailed understanding of monitoring requirements.{linebreak}Demonstrable experience of administering Linux based systems.{linebreak}Ability to troubleshoot methodically, identifying and applying fixes for known errors, and when necessary, capacity to think outside of the box to resolve complex issues.{linebreak}Polite, friendly and professional; this position requires significant customer interaction and teamwork.{linebreak}Excellent written and spoken English.{linebreak}{linebreak}Desired skills{linebreak}{linebreak}Proven success working in a distributed environment where e-mail, instant messaging and voice calls are the only interactions with clients, colleagues and managers on a daily basis.{linebreak}Experience with Galera / XtraDB Cluster, & HAProxy.{linebreak}Experience running on Cloud Services such as AWS and RDS or hosting providers like Rackspace.{linebreak}Experience with Nagios, Percona Monitoring Plugins and other monitoring tools.{linebreak}Experience of configuration management solutions such as Ansible, Puppet or Chef.{linebreak}Experience with tools from the Percona Toolkit suite.{linebreak}MySQL DBA, MySQL Professional Certifications.{linebreak}MongoDB installation, configuration, and troubleshooting.{linebreak}Knowledge of RocksDB (expert knowledge would be outstanding but not required).{linebreak}Location: Remote, work from home position ideally anywhere within South America time zones. Please see time zone calculator. 5 day work week including weekend. Participation with the on-call team schedule. Access to a reliable high-speed internet connection is required.{linebreak} {linebreak}{linebreak}#Salary{linebreak}DOE{linebreak} {linebreak}{linebreak}#Location{linebreak}- South America

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Percona


Senior Mysql DBA

Senior Mysql DBA


Percona


dba

senior

sql

dba

dba

senior

sql

dba

3yr

Stats (beta): ๐Ÿ‘ 2,640 views,โœ๏ธ 0 applied (0%)
{linebreak}Description{linebreak}{linebreak}As a Senior Remote DBA, you will troubleshoot and resolve customer issues of any complexity.  You will develop relationships with customers, comprehend and fulfill their needs, and maintain their satisfaction through regular communication and engagement with their environments.  You will perform technical work that requires planning and scheduling to ensure the best possible solution is delivered on time.  You will serve as a subject matter expert in two of Managed Services’ key service areas (e.g. monitoring, backups, HA), as an escalation point for emergency/complex issues, and a coach and mentor for fellow team members.{linebreak}{linebreak}You will work in a fast paced environment where we are responsible for companies’ most critical systems. Customers count on us to keep their MySQL database running and we are vital to the success of their business.{linebreak}{linebreak}You will work remotely; there is no central office, and most people work from their homes. Some travel will be required for internal meetings. Access to a reliable high-speed internet connection is required.{linebreak}{linebreak}**You can work remotely from anywhere in the US timezones, but you will need to be able to travel to company events, conferences, etc.**

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Percona


Senior C C Developer

Senior C C Developer


Percona


c

c plus plus

senior

dev

c

c plus plus

senior

dev

3yr

Stats (beta): ๐Ÿ‘ 1,913 views,โœ๏ธ 0 applied (0%)
{linebreak}Description{linebreak}{linebreak}Percona is looking for a flexible and efficient Senior C/C++ Developer to become Percona Server (MySQL) Developer to join its Open Source Software Development team. You will work on Percona Server (MySQL) product.  You will work from your home office, using online tools and resources to contribute to a high quality development environment for Percona and its customers. Travel approximately once per year for meetings. Access to a reliable high-speed internet connection is required. Flexible work hours. Laptop & Internet access provided.{linebreak}{linebreak}Candidates from any time zone (worldwide) will be considered. This position reports to the Senior Director of Server Engineering.

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Percona


C C Engineer

C C Engineer


Percona


c

c plus plus

engineer

c

c

c plus plus

engineer

c

4yr

Stats (beta): ๐Ÿ‘ 912 views,โœ๏ธ 0 applied (0%)
{linebreak}Percona is looking for a flexible and efficient C/C++ Developers to develop TokuDB, Percona Server for MongoDB, and other PerconaFT related products in our development team. You will work from your home office, using online tools and resources to contribute to a high quality development environment for Percona and its MongoDB ® customers. Access to a reliable high-speed internet connection is required. Flexible work hours. Laptop & Internet access provided. Periodic travel required.  Candidates from any time zone (worldwide) will be considered. This position reports to the Director of Open Source Development.{linebreak}{linebreak}Key Responsibilities:{linebreak}{linebreak}{linebreak}* Design and implement new features in TokuDB,Percona Server for MongoDB, and other PerconaFT related products.{linebreak}{linebreak}* Communicate effectively with teammates, Percona services teams, and customers.{linebreak}{linebreak}{linebreak}

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Percona


APAC Mysql DBA Support Engineers

APAC Mysql DBA Support Engineers


Percona


dba

engineer

customer support

sql

dba

engineer

customer support

sql

4yr

Stats (beta): ๐Ÿ‘ 3,370 views,โœ๏ธ 0 applied (0%)
{linebreak}We are looking for a full-time Technical Support Engineer to join our Support team. Percona delivers enterprise-class MySQL® and MongoDB® solutions and services. This position interacts directly with customers, troubleshooting issues and working closely with engineering to resolve bugs. Ideal candidates should have experience in software support and a background in databases,  and have the ability to work independently in an entrepreneurial, start-up environment, with excellent both verbal and written communication skills.{linebreak}{linebreak}This position reports to the Manager of 24x7 Consultative Services. You will work remotely; there is no central office, and most people work from their homes. Some travel will be required for internal meetings. Access to a reliable high-speed internet connection is required. Most work is done in 8 hour shifts in the 22-6, 6-14 and 14-22 EST blocks.{linebreak}{linebreak}**You can work remotely from anywhere in the APAC timezones, but will need to be able to travel to company meetings, events, conferenes, etc.**

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# How do you apply?{linebreak} This job post is older than 30 days and the position is probably filled. Try applying to jobs posted recently instead.
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When applying for jobs, you should NEVER have to pay to apply. That is a scam! Always verify you're actually talking to the company in the job post and not an imposter. Scams in remote work are rampant, be careful! When clicking on the button to apply above, you will leave Remote OK and go to the job application page for that company outside this site. Remote OK accepts no liability or responsibility as a consequence of any reliance upon information on there (external sites) or here.

Percona


Mysql Support Engineer

Mysql Support Engineer


Percona


engineer

customer support

sql

sql

engineer

customer support

sql

sql

4yr

Stats (beta): ๐Ÿ‘ 1,645 views,โœ๏ธ 0 applied (0%)
{linebreak}We are looking for a full-time Technical Support Engineer to join our Support team. Percona delivers enterprise-class MySQL® and MongoDB® solutions and services. This position interacts directly with customers, troubleshooting issues and working closely with engineering to resolve bugs. Ideal candidates should have experience in software support and a background in databases,  and have the ability to work independently in an entrepreneurial, start-up environment, with excellent both verbal and written communication skills.{linebreak}{linebreak}{linebreak}This position reports to the Manager of 24x7 Consultative Services. You will work remotely; there is no central office, and most people work from their homes. Some travel will be required for internal meetings. Access to a reliable high-speed internet connection is required. Most work is done in 8 hour shifts in the 22-6, 6-14 and 14-22 EST blocks.{linebreak}{linebreak}**You can work remotely from anywhere in the Eastern US timezones, but will need to be able to travel to company meetings, events, conferenes, etc.**

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# How do you apply?{linebreak} This job post is older than 30 days and the position is probably filled. Try applying to jobs posted recently instead.
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When applying for jobs, you should NEVER have to pay to apply. That is a scam! Always verify you're actually talking to the company in the job post and not an imposter. Scams in remote work are rampant, be careful! When clicking on the button to apply above, you will leave Remote OK and go to the job application page for that company outside this site. Remote OK accepts no liability or responsibility as a consequence of any reliance upon information on there (external sites) or here.

Percona


Mongodb Tokumx Architect

Mongodb Tokumx Architect


Percona


mongodb

architecture

mongodb

mongodb

architecture

mongodb

4yr

Stats (beta): ๐Ÿ‘ 625 views,โœ๏ธ 0 applied (0%)
{linebreak}The Percona Services group is responsible for the operational and technical delivery of the services included in the Percona products/services line. The Services group is focused on a high quality, efficient delivery of Percona services that results in high levels of customer satisfaction and retention.{linebreak}{linebreak}The Architect will a technical leader, within Consulting, Percona and the broader community in one or more technical areas.  He/she will develop relationships with customers, comprehend and fulfill their needs, and maintain their satisfaction through onsite customer engagements a which will be a minimum of 75% of his/her time.  He/she will scope the technical work that is required to ensure the best possible solution is delivered to the customer given the customer’s unique set of circumstances.  Additionally, the Architect  will troubleshoot and resolve customer issues of any complexity as the need arises.

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# How do you apply?{linebreak} This job post is older than 30 days and the position is probably filled. Try applying to jobs posted recently instead.
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Percona


Mysql Database

Mysql Database


Percona


sql

sql

sql

sql

4yr

Stats (beta): ๐Ÿ‘ 1,119 views,โœ๏ธ 0 applied (0%)
{linebreak}The Percona Services group is responsible for the operational and technical delivery of the services included in the Percona products/services line. The Services group is focused on a high quality, efficient delivery of Percona services that results in high levels of customer satisfaction and retention and low operational costs.{linebreak}{linebreak}As an Architect you will work directly with our clients on a daily basis, helping them overcome a wide array of challenges. You will provide your expertise to dozens of clients every year helping them design and build scalable and robust backend infrastructure that will support their needs.  Many engagements will require you to wear different hats: sometimes you will be a DBA, sometimes a sysadmin, other times a devops engineer or systems architect.   You will have the opportunity to talk to and work with everyone from engineers to CEO’s.  You will be working a mix of remote and onsite ( expect to travel a decent amount in the Bay Area ) and have the opportunity to work with a large number and variety of Tech companies{linebreak}{linebreak}The Architect will be a technical leader, within Consulting, Percona and the broader community in one or more technical areas. He/she will develop relationships with customers, comprehend and fulfill their needs, and maintain their satisfaction through onsite customer engagements at which will be a minimum of 75% of his/her time.  He/she will scope the technical work that is required to ensure the best possible solution is delivered to the customer given the customer’s unique set of circumstances.  Additionally, the Architect  will troubleshoot and resolve customer issues of any complexity as the need arises.{linebreak}{linebreak}This position reports to a Manager Consultant. You will work remotely; there is no central office, and most people work from their homes. Travel will be required, both for onsite projects and internal meetings. Access to a reliable high-speed Internet connection is required. This position is for the San Francisco Bay area (US) or US based candidate willing to travel up to 75%, and the consultant must be able to work full-time during US business hours.

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# How do you apply?{linebreak} This job post is older than 30 days and the position is probably filled. Try applying to jobs posted recently instead.
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When applying for jobs, you should NEVER have to pay to apply. That is a scam! Always verify you're actually talking to the company in the job post and not an imposter. Scams in remote work are rampant, be careful! When clicking on the button to apply above, you will leave Remote OK and go to the job application page for that company outside this site. Remote OK accepts no liability or responsibility as a consequence of any reliance upon information on there (external sites) or here.

Percona


Mongodb Support

Mongodb Support


Percona


mongodb

customer support

non tech

mongodb

mongodb

customer support

non tech

mongodb

4yr

Stats (beta): ๐Ÿ‘ 5,421 views,โœ๏ธ 0 applied (0%)
{linebreak}Percona delivers enterprise-class MySQL® and MongoDB® solutions and services, and we are happy to announce Tokutek acquisition, known as a premier high-performance database company, Tokutek has delivered Big Data processing power across two of the most important Open Source data management platforms, MySQL® and MongoDB®.{linebreak}{linebreak}We are looking for a full-time Technical Support Engineer to join our Support team. This position interacts directly with customers, troubleshooting issues and working closely with engineering to resolve bugs. Ideal candidates have 5+ years experience in software support and a background in databases,  and have the ability to work independently in an entrepreneurial, start-up environment, with excellent both verbal and written communication skills{linebreak}{linebreak}The position reports directly to the Manager of 24x7 Support. You will work remotely; there is no central office, and most people work from their homes. Some travel will be required for internal meetings. Access to a reliable high-speed internet connection is required.{linebreak}{linebreak}**You can work remotely from anywhere, but will need to be able to travel to company meetings, events, conferences, etc.**{linebreak}{linebreak}Responsibilities{linebreak}{linebreak}{linebreak}* Work with customers, community users, and evaluators to resolve issues{linebreak}{linebreak}* Create issue reproducers for internal test/fix process{linebreak}{linebreak}* Identify areas of needed improvement in product features, usability, and documentation{linebreak}{linebreak}* Participate in our ongoing development process improvements (CI, release engineering, etc.){linebreak}{linebreak}{linebreak}

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# How do you apply?{linebreak} This job post is older than 30 days and the position is probably filled. Try applying to jobs posted recently instead.
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When applying for jobs, you should NEVER have to pay to apply. That is a scam! Always verify you're actually talking to the company in the job post and not an imposter. Scams in remote work are rampant, be careful! When clicking on the button to apply above, you will leave Remote OK and go to the job application page for that company outside this site. Remote OK accepts no liability or responsibility as a consequence of any reliance upon information on there (external sites) or here.

Percona


C C

C C


Percona


c plus plus

mongodb

c

c

c plus plus

mongodb

c

c

4yr

Stats (beta): ๐Ÿ‘ 1,438 views,โœ๏ธ 0 applied (0%)
{linebreak}Percona is looking for a flexible and efficient C/C++ Developers to develop TokuDB, TokuMX, and other Tokutek related products in our development team.  You will work from your home office, using online tools and resources to contribute to a high quality development environment for Percona and its MongoDB ® customers. Access to a reliable high-speed internet connection is required. Flexible work hours. Laptop & Internet access provided. Periodic travel required.  Candidates from any time zone (worldwide) will be considered. This position reports to the Director of Open Source Development.{linebreak}{linebreak}Key Responsibilities:{linebreak}{linebreak}{linebreak}* Design and implement new features in TokuDB, TokuMX, and other Tokutek related products.{linebreak}{linebreak}* Communicate effectively with teammates, Percona services teams, and customers.{linebreak}{linebreak}{linebreak}

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# How do you apply?{linebreak} This job post is older than 30 days and the position is probably filled. Try applying to jobs posted recently instead.
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When applying for jobs, you should NEVER have to pay to apply. That is a scam! Always verify you're actually talking to the company in the job post and not an imposter. Scams in remote work are rampant, be careful! When clicking on the button to apply above, you will leave Remote OK and go to the job application page for that company outside this site. Remote OK accepts no liability or responsibility as a consequence of any reliance upon information on there (external sites) or here.