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Papertrail


closed

engineer

This job post is closed and the position is probably filled. Please do not apply.
\nPapertrail  provides log management as a service. We work with tens of thousands of ops-savvy developers, systems engineers, and entrepreneurs, in companies like Heroku, GitHub, Slack. We're part of SolarWinds Cloud, which includes Librato and Pingdom. \n\nPapertrail is the latest acquisition of SolarWinds voted by Forbes as #19 Most Innovative Growth Companies and in 2014 #11 America's Best Small Companies. Startup atmosphere and tools, public company benefits. \n\n\n* Help Papertrail make developers, sysadmins, and entrepreneurs happy. 100% online (email and Campfire/Slack text chat), no phone calls.\n\n\n\n\nWe are a Startup atmosphere and tools with large company benefits\n\n\nPapertrail provides log management as a service. We work with clued engineers at companies like Instacart, Heroku, and DNSimple. \n\nThat's where you come in. We've grown to need technical customer support.\n\nA few things make this unique:\n\n\n* work remote in the United States or the world.\n\n* Do as much beyond tech support as you're interested in\n\n* Interact with incredibly savvy, passionate customers.\n\n\n


See more jobs at Papertrail

# How do you apply?\n\nThis job post is older than 30 days and the position is probably filled. Try applying to jobs posted recently instead.

Papertrail


closed

engineer

 

customer support

This job post is closed and the position is probably filled. Please do not apply.
\nThe gist: Help Papertrail make developers, sysadmins, and entrepreneurs happy. 100% online (email and Campfire/Slack text chat), no phone calls.\n\nPapertrail provides log management as a service. We work with tens of thousands of ops-savvy developers, systems engineers, and entrepreneurs, in companies like Heroku, GitHub, Slack. We're part of SolarWinds, which includes Librato and Pingdom. SolarWinds was voted by Forbes as #19 Most Innovative Growth Companies and in 2014 #11 America's Best Small Companies. Startup atmosphere and tools, public company benefits. \n\nWe've grown to need technical customer support. That's where you come in.\n\nOkay, cool. What's involved?\n\n\n* Help customers setup and use Papertrail's service via email and text chat.\n\n\n\n\n\n* The questions are about a wide range of topics like Linux, syslog, Web framework logging, Ruby, Rails, PHP, REST/JSON, Python, and Django, plus non-technical topics. You almost certainly won't know about all of these.\n\n\n\n\n\n* While a working knowledge of Linux is required, Googling to satisfy your own curiosity is a lot more valuable (and hopefully, fun).\n\n\n\n\n\n* Be comfortable and personable in email, even when interacting with strangers.\n\n\n\n\n\n* Show a passion for devops tools, Web services, and technology in general. We're doing this because we love it.\n\n\n\n\nA few things make this unique...\n\n\n* Work remote in the United States or the world\n\n\n\n\n\n* Do as much beyond customer-facing support as you're interested in\n\n\n\n\n\n* Interact with incredibly savvy, passionate customers.\n\n\n


See more jobs at Papertrail

# How do you apply?\n\nThis job post is older than 30 days and the position is probably filled. Try applying to jobs posted recently instead.
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